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3CX Live Chat vs Astound Hosted Voice comparison

3CX and Astound are both solutions in the Hosted and Cloud Based VoIP category. 3CX is ranked #4 with an average rating of 8.0, while Astound is ranked #9. 3CX holds a 5.2% mindshare in CBV, compared to Astound’s 2.3% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 90% of Astound users who would recommend it.
3CX Live Chat
Read 55 3CX Live Chat reviews
  • 1,047 Views
  • 94 Comparison Views
91% willing to recommend
Astound Hosted Voice
Read 10 Astound Hosted Voice reviews
  • 173 Views
  • 173 Comparison Views
90% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jun 29, 2025

3CX Live Chat and Astound Hosted Voice compete in the communications solutions category, focusing on customer interaction and advanced features, respectively. Astound Hosted Voice has the upper hand due to its advanced features and integration capabilities.

Features: 3CX Live Chat provides real-time communication, visitor insights, and supports chatbots and live support. Astound Hosted Voice includes VoIP calling, call analytics, and CRM integration.

Room for Improvement: 3CX Live Chat could enhance its integration options, expand its feature set to include voice capabilities, and improve analytics. Astound Hosted Voice may streamline its setup process, strengthen mobile support, and offer more competitive entry pricing.

Ease of Deployment and Customer Service: 3CX Live Chat offers a cloud-based setup with minimal IT involvement and responsive customer service. Astound Hosted Voice involves a comprehensive deployment but provides dedicated support for a smooth transition.

Pricing and ROI: 3CX Live Chat is cost-effective for small to medium enterprises with focus on chat services, offering quick ROI. Astound Hosted Voice has higher initial costs but offers extensive features and long-term savings for companies seeking comprehensive communication solutions.

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To learn more, read our detailed 3CX Live Chat vs. Astound Hosted Voice Report (Updated: July 2025).
Buyer's Guide
3CX Live Chat vs. Astound Hosted Voice
July 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.6
Companies report ROI in under 8 months with SIP Trunk adoption and 3CX Live Chat, reducing communication costs.
Sentiment score
7.3
Astound Hosted Voice boosted revenue and efficiency, offering cost savings, reliable service, and increased bandwidth without upfront equipment costs.
 

Customer Service

Sentiment score
5.8
3CX Live Chat support is praised for international service, but varies locally with calls for better documentation and 24/7 availability.
Sentiment score
6.2
Astound Hosted Voice provides prompt, effective US-based support, enhancing customer satisfaction through quick issue resolution and strong communication.
 

Scalability Issues

Sentiment score
7.9
3CX Live Chat offers scalable, license-free solutions supporting unlimited extensions, adaptable for any organization size and industry needs.
Sentiment score
7.9
Astound Hosted Voice provides limitless scalability, allowing easy expansion and seamless integration across multiple offices and numerous users.
 

Stability Issues

Sentiment score
8.3
3CX Live Chat is highly stable and reliable, especially on updated systems and cloud environments, with minimal issues.
Sentiment score
7.6
Astound Hosted Voice offers reliable service with near-perfect uptime, resolving initial disruptions for consistent, dependable performance appreciated by users.
 

Room For Improvement

3CX Live Chat needs better integration, customization, mobile performance, call features, reporting, and broader platform support, especially for Linux.
Astound Hosted Voice needs better setup, training, control panel, connectivity, security, auto-attendant, voicemail handling, and customer support.
 

Setup Cost

3CX Live Chat provides cost-effective, scalable pricing with standard and pro editions, favored for transparency and competitive features.
Astound Hosted Voice offers competitive pricing and flexible contracts, leading to significant savings and satisfaction among enterprise buyers.
 

Valuable Features

3CX Live Chat provides robust communication features, including CRM integration, VoIP, video conferencing, scalability, and cost-effective ease of use.
Astound Hosted Voice excels in flexibility, call management, and support, enhancing communication with features like voicemail to email and softbots.
 

Categories and Ranking

3CX Live Chat
Ranking in Hosted and Cloud Based VoIP
4th
Average Rating
8.8
Reviews Sentiment
7.4
Number of Reviews
55
Ranking in other categories
Virtual Meetings (12th), IP PBX (1st), Unified Communications (2nd), Live Chat (5th)
Astound Hosted Voice
Ranking in Hosted and Cloud Based VoIP
9th
Average Rating
9.0
Reviews Sentiment
7.3
Number of Reviews
10
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2025, in the Hosted and Cloud Based VoIP category, the mindshare of 3CX Live Chat is 5.2%, up from 2.1% compared to the previous year. The mindshare of Astound Hosted Voice is 2.3%, up from 2.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Hosted and Cloud Based VoIP
 

Featured Reviews

Ahmed ACHOUR - PeerSpot reviewer
Enhanced service desk workflow which streamlines operations and offers strong integration capabilities
The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…
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BF
Admin features make it easy to customize and change, while Voicemail Transcription is fast and accurate
The most valuable feature is the admin platform that we work with. It allows us a very centralized approach for doing things and it allows us to manage and control everything right from the very top. We could do that before, but the features that we have with RCN seem more extensive than the previous company that we worked with. The Voicemail Transcription is more accurate than what we had with our previous company. Also, and I'm not sure if this is because it's a fiber line, we seem to get the responses and the transcription almost instantaneously, faster than what we had prior. We can do lots of things: We can do call groups, we can do work with our extensions, we can set up our account codes, we can take a look at call logs. There are a multiplicity of miscellaneous settings that are allowed for each user and for the Admin. There's a simplicity to it. It seems they use KISS principle, keep it simple, stupid. It works for everybody because, when I'm not here responding to it, my technicians are; sometimes my network guy is; sometimes our students are interacting with it. It creates a very easy flow for working through the product and the interface. The automatic upgrades are the best thing that ever happened, because we don't see them, we don't feel them, we just know that they happened, after the fact. What they've done, at least for us, is that we haven't had or felt a crash whatsoever, nor have we felt the disruption as a result of the updates. That tells me that work goes into them to get them done right, and that they really test the code and test the information in updates so that they work properly.
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Top Industries

By visitors reading reviews
Computer Software Company
9%
Comms Service Provider
8%
Manufacturing Company
7%
Media Company
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?
The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.
See all answers
What needs improvement with 3CX Live Chat?
The reporting and dashboards of 3CX could be improved.
See all answers
What is your primary use case for 3CX Live Chat?
The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from custom...
See all answers
Ask a question
Earn 20 points
 

Comparisons

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Compared 19% of the time
Kamailio SIP Server vs 3CX Live Chat Logo
Kamailio SIP Server vs 3CX Live Chat
Compared 15% of the time
Zoom Workplace Business vs 3CX Live Chat Logo
Zoom Workplace Business vs 3CX Live Chat
Compared 14% of the time
Fortinet FortiVoice vs 3CX Live Chat Logo
Fortinet FortiVoice vs 3CX Live Chat
Compared 13% of the time
More 3CX Live Chat Competitors
No data available
 

Product Reports

Buyer's Guide
Live Chat
August 2025
3CX Live Chat reportDownload 3CX Live Chat product report
Buyer's Guide
Astound Hosted Voice
August 2025
Astound Hosted Voice reportDownload Astound Hosted Voice product report
 

Also Known As

3CX PBX
No data available
 

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

  • Easy and convenient for visitors
  • Build rapport with potential customers via live chat
  • Increase sales
  • Reduce customer support line costs by using live chat
  • Learn to understand the pain points of your customers

FEATURES

  • Simple and clean UI for all users
  • Option to elevate a live chat to a call or video call
  • Free iOS or Android apps to respond to messages through a smartphone
  • Ability to transfer chats to other agents
  • Agent’s picture is shown in the live chatbox
  • Customizable chatbox. Add a company logo, change the colors of the chatbox
  • All chats are saved in chat history
  • Dedicated storage system for all offline messages
  • Create unlimited agents to handle live chats and calls
  • Customizable offline message form
  • Supports animations in the chatbox
  • Ability to choose whether you want to accept or decline a chat
3CX

Astound Hosted Voice is a fully managed cloud-based solution delivered over our wholly owned, fiber-rich network that offers advanced unified communications customized to fit your organization’s specific needs. It offers intuitive features that helps improve productivity while providing flexible, cost-effective pay-as-you-go features to fit any budget. Astound Hosted Voice is a completely scalable solution with unlimited nationwide calling, predictable monthly costs, and offers easily customized call and administration tools.

Astound
 

Sample Customers

Information Not Available
Citi Open Tournament
Buyer's Guide
3CX Live Chat vs. Astound Hosted Voice
July 2025
Free Report: 3CX Live Chat vs. Astound Hosted Voice
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