3CX Live Chat and Astound Hosted Voice compete in the communications solutions category, focusing on customer interaction and advanced features, respectively. Astound Hosted Voice has the upper hand due to its advanced features and integration capabilities.
Features: 3CX Live Chat provides real-time communication, visitor insights, and supports chatbots and live support. Astound Hosted Voice includes VoIP calling, call analytics, and CRM integration.
Room for Improvement: 3CX Live Chat could enhance its integration options, expand its feature set to include voice capabilities, and improve analytics. Astound Hosted Voice may streamline its setup process, strengthen mobile support, and offer more competitive entry pricing.
Ease of Deployment and Customer Service: 3CX Live Chat offers a cloud-based setup with minimal IT involvement and responsive customer service. Astound Hosted Voice involves a comprehensive deployment but provides dedicated support for a smooth transition.
Pricing and ROI: 3CX Live Chat is cost-effective for small to medium enterprises with focus on chat services, offering quick ROI. Astound Hosted Voice has higher initial costs but offers extensive features and long-term savings for companies seeking comprehensive communication solutions.
| Product | Market Share (%) |
|---|---|
| 3CX Live Chat | 6.9% |
| Astound Hosted Voice | 4.5% |
| Other | 88.6% |
| Company Size | Count |
|---|---|
| Small Business | 41 |
| Midsize Enterprise | 6 |
| Large Enterprise | 2 |
| Company Size | Count |
|---|---|
| Small Business | 6 |
| Midsize Enterprise | 2 |
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Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.
Astound Hosted Voice is a fully managed cloud-based solution delivered over our wholly owned, fiber-rich network that offers advanced unified communications customized to fit your organization’s specific needs. It offers intuitive features that helps improve productivity while providing flexible, cost-effective pay-as-you-go features to fit any budget. Astound Hosted Voice is a completely scalable solution with unlimited nationwide calling, predictable monthly costs, and offers easily customized call and administration tools.
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