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What is AppNeta?

AppNeta is the leader in proactive end-user performance monitoring solutions built for the distributed digital enterprise. With AppNeta, IT and Network Ops teams can assure continuous and exceptional delivery of business-critical applications. AppNeta’s SaaS-based solutions give IT teams essential application and network performance data, allowing them to constantly monitor user experience across any application, network, data center or cloud. 

For more information, visit www.appneta.com.

Buyer's Guide

Download the Network Monitoring Software Buyer's Guide including reviews and more. Updated: January 2022

AppNeta Customers

Ebay, Citrix, National Instruments, Marriott, AT&T, Bon-Ton, McDonald's, Netflix, PayPal, Uber, QAD

AppNeta Video

Archived AppNeta Reviews (more than two years old)

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it_user571896
Senior Technical Operations Manager \ Senior VOIP Engineer at a tech company with 51-200 employees
Vendor
It has allowed us to troubleshoot and pinpoint where there are failures, bottlenecks and misstated service levels.

What is most valuable?

Packet Captures, Path Lists and Voice Tests. We are a VOIP company that relies on a stable and well-tested network. The AppNeta device has allowed us to troubleshoot and pinpoint where there are failures, bottlenecks and misstated service levels on numerous networks.

How has it helped my organization?

It has been a help to our company and customers.

With one of our federal customers, we deployed these throughout their network and found multiple cases of misconfigured routers and NICs, which allowed the customer to move to a VOIP solution.

What needs improvement?

Because of the nature of how AppNeta works in terms of using bursts to depict how a network path performs, it is hard to correlate 24 hour performance 100% accurately. When using reports with clients, it can make it look like the network is fully failing when there could be some high jitter from time to time or something similarly distracting.

For how long have I used the solution?

Since 2012

What was my experience with deployment of the solution?

We have deployed over a 110 of these devices throughout our customers, and have not had an issue. The only thing that I would like is if the software sequencer came with a m30 or r40 license that could be temporarily used if we wanted to troubleshoot a specific computer and capture and report back to PathView Cloud.

How are customer service and technical support?

I would rate them a 10/10, they have always been responsive and helped with resolution in a timely manner.

Which solution did I use previously and why did I switch?

We were looking at a few others, but wanted to get away from using SNMP traps.

How was the initial setup?

Very straightforward, in that we cloned a USB with the configuration and it was plug and play.

What about the implementation team?

We implemented using an in-house team, however, for sites across the country we used a contractor where we could not physically go. In terms of advice, it is a straight forward implementation. I, however, would look and make sure that the notifications and reporting are tuned appropriately so that the team does not get blasted with more messages than they can handle.

What other advice do I have?

Make sure that the reporting and paths are tuned correctly. Make sure that you are targeting appropriate IPs and not targeting every IP in your network because you will over inflate your reporting. I would also make sure FlowView is used and packet captures, because they are great tools to point out issues in the network or misuse of the network.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are a partner and reseller.
it_user572610
Network Engineer 2 with 501-1,000 employees
Vendor
Shows bandwidth consumed. Keeps track of bandwidth utilization and data loss.

What is most valuable?

Pathview is the most valuable feature. It does the following:

  • Gives us details of how bandwidth is consumed
  • Gives details about the assigned bandwidth to the link and used bandwidth
  • Shows the events happening during the monitoring

How has it helped my organization?

We can keep track of bandwidth utilization and data loss.

What needs improvement?

I would like to see the following improvements in accessibility:

  • The ability to see the details concerning incidents and their reasons right on the graph
  • The ability to open those events right from the graph
  • The ability to see the applications being used at that time

For how long have I used the solution?

I have been using the solution for three years.

What do I think about the stability of the solution?

We have not encountered any stability issues.

What do I think about the scalability of the solution?

We have not encountered any scalability issues.

How are customer service and technical support?

We have never used technical support.

Which solution did I use previously and why did I switch?

I am not aware of any previous solutions as I have been using the same tool since I starting working here.

What other advice do I have?

It is a great tool to keep track of your network.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Find out what your peers are saying about AppNeta, Cisco, SolarWinds and others in Network Monitoring Software. Updated: January 2022.
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it_user568332
Network Engineer II at a healthcare company with 1,001-5,000 employees
Vendor
The best feature this product has is its ability to diagnose and troubleshoot an issue with very close accuracy.

What is most valuable?

  • Easy to set up and clear to understand interface.
  • Cloud based management means it is accessible from anywhere and great uptime.
  • The best feature this product has is its ability to diagnose and troubleshoot an issue with very close accuracy.

How has it helped my organization?

The ability to quickly diagnose issues with proof for a "path" in the network has been critical. It has reduced our MTTR and allows us to make decisions faster on how to correct the problem.

What needs improvement?

Alerting. We have so many paths in our environment that it is strictly a reactive tool, not proactive. If AppNeta could find a way to tweak alerts so that there is less "noise" that aren't critical or false positives and only the emergency alerts are bubbled up or generate tickets.

For how long have I used the solution?

Personally: 3.5 years

Company-wide: 5+ years

What do I think about the stability of the solution?

Only once during an upgrade, which seemed to be more on the cloud end than locally to the appliances. Other than that the platform has been rock solid.

What do I think about the scalability of the solution?

Yes. You can throw as many licenses as you want on an appliance and it will not stop you from oversubscribing it with other services. You have to be careful how you balance what services are on which appliance and how many or else it will miss data.

How is customer service and technical support?

Outstanding. They are always fast to respond to an inquiry.

How was the initial setup?

Fairly straightforward. You have to figure out where all of the buttons and settings are, but once you are familiar with the concept of how the product interprets your network, administration is a breeze.

What's my experience with pricing, setup cost, and licensing?

No other company has been able to match AppNeta's capability at the same price point. Licensing is easy to understand and generate / apply.

Which other solutions did I evaluate?

We have used this product since before I joined the company. We are constantly looking at other vendors, but thus far no one has been able to match AppNeta's capability and price point together.

What other advice do I have?

If you have intrusion prevention systems (IPS) make sure to create a rule to whitelist the traffic from the appliances to the cloud as it can be identified as false positive.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user535158
Global IT Manager at a comms service provider with 501-1,000 employees
Vendor
We run 24 hour or 7 day video based network path assessments to ensure our customers networks are ready for video systems.

What is most valuable?

End-to-End video testing - we would deploy m22s into a client’s network where we plan to deploy a high end video endpoint. This allows us to ensure that the client's network is capable of handling the planned video traffic. We run it over 24 hours or 7 days so that we can see the effect of any other traffic on the network, such as nightly backups.

How has it helped my organization?

We run 24 hour or 7 day video based network path assessments to ensure our customers networks are ready for video systems.

What needs improvement?

The VMware version doesn’t support video, so we have to ship hardware to remote locations.

So if we have a client with offices in for example Russia or Australia, we have to ship internationally these m22 boxes to these location in order to run a 24 hour video test and then ship them back. There is a Windows software client that can run on a client's laptop but we do not find that reliable enough for these video tests due to the impact the laptop's OS and hardware can have on this.

AppNeta has now got a V30 VMware based appliance which seems like it would allow us an alternative to shipping these devices internationally. However, while they have the core platform built the video add-on is not yet available.

For how long have I used the solution?

Two years.

What do I think about the stability of the solution?

We discovered the m22 was incorrectly reporting packet loss.

We would like to be able to pull out a CSV from the video tests so we can report when peaks happen. Currently AppNeta provide graphs so we need to zoom in gradually to find the two minute period when a peak happened so we can report this to the customer so they can compare this on any other tools they have. We can get the data by manually reading the graphs but you need to zoom in to hunt for the peaks if they are short lived so it is time consuming.

What do I think about the scalability of the solution?

It is only a limited deployment.

How are customer service and technical support?

The packet loss issue was seen as a high priority and the support team very responsive.

AppNeta analysed the issue on our units and some of theirs. They replicated the issue and identified the source. They were then able to roll out a fix as part of their software update. They lent us m30 units as a temporary work around.

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

Yes, to setup just build the config online and save it to a USB to import into the unit.

Which other solutions did I evaluate?

No others were evaluated.

What other advice do I have?

Be careful with the simulated traffic not to flood your network.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
it_user378480
Senior Systems Engineer at a university with 1,001-5,000 employees
Vendor
PathView provides an effective, reliable indicator of network availability across our widely distributed physical locations.

What is most valuable?

From a technical perspective, PathView provides an effective, reliable indicator of network availability across our widely distributed physical locations. From a non-technical perspective AppNeta Customer Support remains continuously and positively engaged with us.

How has it helped my organization?

PathView provides immediate unequivocal confirmation of service restoration during situations that involve planned or unplanned loss of network connectivity.

What needs improvement?

Power-over-Ethernet appliances would be nice and possibly, more modular HW appliance evolution would support even more deployment flexibility.

For how long have I used the solution?

I have been using AppNeta services for at least 5 years.

What do I think about the stability of the solution?

We have never had any issues with stability.

What do I think about the scalability of the solution?

AppNeta's products are fully capable at any scale. The challenges that we have experienced result from trying to align use-case demands with an appropriate product/service density while remaining within the budget constraints that someone else enforces.

How are customer service and technical support?

I would rate AppNeta technical support very highly: they have always been responsive and effective.

Which solution did I use previously and why did I switch?

Others in our group had previously experimented with iPerf. AppNeta PathView was not really a replacement for iPerf, but in my opinion, within the operational constraints our group has, AppNeta PathView gives superior results at a far, far lower level of administrative overhead.

How was the initial setup?

Much of our PathView deployment is multi-step and more advanced, requiring a more in-depth understanding of both network constructs in general and our environment in particular. From that perspective it could be judged more complicated, but I would not categorize it as complex nor would I categorize the AppNeta setup as difficult. I think basic deployments suitable for many use-cases would be straightforward and fast.

What's my experience with pricing, setup cost, and licensing?

My comments here are applicable to any vendor or service provider: define your use-case and clearly link product features with intended results--particularly with regards to the expectations of those who are paying the bill--if you do that effectively, it should provide you with a blueprint to guide your licensing choices. Then, don't confuse cost with value: if something is cheap but gives you a low-priority result then it really has little value; and on the other hand something that has a high cost but gives a high-priority result is still very valuable.

Which other solutions did I evaluate?

No.

What other advice do I have?

Generally speaking I have found that all of AppNeta's services are excellent. I have had the most experience with PathView and I would give it 8.5 out of 10. I've had the least experience with AppView and I would give it 7 out of 10. FlowView is probably the easiest and quickest-ROI netflow capture product that I have ever used; I would give it 9.5 out of 10.

Applicable to any vendor or service provider: there is no such thing as a free lunch and you never get something for nothing. While basic deployments will absolutely provide value in specific use-cases, the more careful thought, consideration and attention (ie: input) you give to AppNeta the more ROI (ie: output) you will get.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
it_user535152
IT Networking at a tech company with 501-1,000 employees
Vendor
Allows us to ensure the capacity/bandwidth/packet loss of our VPN based WAN within our thresholds.

What is most valuable?

The tool allows us to ensure the capacity/bandwidth/packet loss of our VPN based WAN within our thresholds and this is done end-to-end. It is different from SNMP/Netflow based monitoring, which we also make use of.

How has it helped my organization?

For example, the tool helped in identifying unreliable ISPs or intermittent instability on WAN/VPN connections – both real time and based on historical metrics.

What needs improvement?

Fully Monitoring asymmetrical links is more costly and complex than symmetrical ones. But this is understandable by the functionality.

With Pathview, we are monitoring the estimated capacity of our links. For example, we upgrade an internet link from 10mb/s to 20mb/s and we can use Pathview to confirm that without filling the link with test traffic. Also, we see in the history graph if we had phases with less bandwidth on the link, but this only works with symmetrical links (up and download is the same speed). AppNeta has a solution for asymmetrical (like 20down/5up mb/s) links which is to deploy another sequencer at the remote location and creating a path pair, but this is becoming more expensive and creates administrative overhead, if you have a large number of sites.

For how long have I used the solution?

We have been using this tool successfully for more than five years.

What do I think about the stability of the solution?

The stability is very good. Not having to maintain our own Server and Reporting database infrastructure is a big benefit.

What do I think about the scalability of the solution?

Scalability is good, if you are investing in Path and Appliance licenses.

How are customer service and technical support?

The technical and administrative support is quick and helpful.

Which solution did I use previously and why did I switch?

The tools we used before were intrusive and affected production users. This tool overcame that problem by creating little traffic overhead.

How was the initial setup?

The setup is straightforward if you understand the nature of the tool, which is ICMP. The User Interface of the tool is straightforward and intuitive.

What's my experience with pricing, setup cost, and licensing?

When you add licenses – sync them with the existing ones in regards to runtime, otherwise billing becomes complex.

Which other solutions did I evaluate?

We had an existing toolset with rich features but those could not fill the gap VPN WAN monitoring opened.

What other advice do I have?

Get a test license and have a play.

I rated it 8/10 because it works very well for what it’s intended but we have to team it with other monitoring solutions to cover all monitoring requirements. To be precise, we have not evaluated all features AppNeta offers, as we had other tools already in-place.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
it_user536127
Senior Director of IT Engineering Delivery at a comms service provider with 501-1,000 employees
Vendor
We use it as a pre-deployment asset for our hosted phone solution. We also provide a managed service designed around this appliance and solution set.

What is most valuable?

The ability to view into third party networks for visibility as to problem areas that are often outside the prevue of a standard network analysis tool. Also, the ability to utilize FlowView to capture and analyze packet flow from source and to destination has been a significant asset to our troubleshooting and remediation solutions.

How has it helped my organization?

We now use this tool as a pre-deployment asset for our hosted phone solution. We also use it for bring-your-own-broadband solutions for our hosted phone platform in order to validate our solution and the third party networks that it is transporting over. This has greatly improved customer satisfaction and reduced troubleshooting time. We also provide a managed service designed around this appliance and solution set.

What needs improvement?

Billing does not have a user friendly format that allows you to break down the billing of sub-companies and be able to see them with what has been spun up, what subscriptions are currently in use, what has been added new that month and to pull that in an easy to read and easy to import format.

Mass Deployment Tools – I would like to see a simple format for importing paths into the system from a CSV for customers so that we can do a full multipath deployment quicker if we have spreadsheets available.

For how long have I used the solution?

Over 7 years.

What do I think about the stability of the solution?

The smaller appliances, while they can monitor a sufficient number of paths, will lock up with large Internet pipes. We have found that we needed to move to a larger appliance for clients that have large bandwidth pipes from their ISPs. Otherwise, the stability is excellent.

What do I think about the scalability of the solution?

We have found no issues with scalability.

How are customer service and technical support?

Technical support is exceptional. They are very available, willing to work with our technicians and engineers and very open to providing training to understand their product more thoroughly.

Which solution did I use previously and why did I switch?

We used a SolarWinds application previously. We switched as this provides more visibility for less cost.

How was the initial setup?

Initial setup is web based and very straightforward. It takes 15 minutes to have an appliance ready for deployment. Entry-level technicians provision the devices and we are quickly able to begin seeing what is going on in our customers network.

What's my experience with pricing, setup cost, and licensing?

I advise to look at both pricing models and pick that one that makes the most sense for your organization. Both solutions work depending on your goals. We have found AppNeta flexible and easy to work with for both licensing and pricing and willing to work with us.

Which other solutions did I evaluate?

We reviewed some other applications, but this product was the only one that can do what it does so we did not look far.

What other advice do I have?

I recommend others plan their portal and their deployment strategy for management. We have a naming convention for our appliances as well as how we name our paths. This provides an easier process in reviewing the alerts and knowing what we are looking at quickly without having to dig into documentation. The solution itself is easy to implement, how you use it should be thought out.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: We are a customer and partner with AppNeta.
it_user378480
Senior Systems Engineer at a university with 1,001-5,000 employees
Vendor
I like that it requires minimal or no effort on my part to sustain its operations. It's easy for everyone across the organization to see the same results.

What is most valuable?

Probably the most valuable is that it doesn’t really require any or just a minimal amount of effort on my part to sustain its operations. What results from that is the time that I spend interacting with it is actually productive time, solving a problem or validating service or validating functionality across my network or knowing that connectivity exists. I don’t have to hold its hand all the time and babysit it and worry about this patch didn’t work or this upgrade didn’t work or now I've got to take it down to restart it and reboot it.

All that stuff is handled very effectively by the AppNeta team and that frees up my time to take care of the more valuable things.

How has it helped my organization?

It is much easier and it gives a very, very apples-to-apples view that becomes available to a wider range of people, including support . It is very easy for everyone to be able to see the same results or the same thing. There is no worrying about trying to interpret what the results mean. It just quickly gives us a very consistent, common, and easily viewable set of results.

What needs improvement?

My previous answer would have been that they haven't for a number of years made any additions or modifications to the hardware appliances they used to deliver their service. Interestingly enough, just within the last four weeks or so, they’ve come out with a number of new models. I think that that immediately would be the biggest thing that I would have been looking for and anticipating and expecting from them. They in fact have just delivered.

For how long have I used the solution?

My best guess is somewhere approaching five years or so. I don’t remember the exact start date, but it is definitely more than three years.

What was my experience with deployment of the solution?

We haven't experienced any issues with deployment.

What do I think about the stability of the solution?

They are outstanding. In terms of the improvement over something similar in-house, it is not even close. I can’t even imagine us being able to sustain anything as well in-house as they do. There is nothing you can ever do about local individual device hardware issues. Nobody is immune to those, but generally speaking, their track record, at least as far as the appliances that we've used, is that there's at least a little bit of failure in terms of hardware. The downtime, though, is very quick. If there is a failure, it is 24 hours. I call up and I open my support case. It is relatively very quick to document and determine. They have a replacement shipped out immediately.

What do I think about the scalability of the solution?

Its scalability is going to be up to customers to choose. It certainly can become very effective or it certainly is very effective, but I believe as you really start to grow your deployments, it does become quite expensive.

As an educated customer, you are always looking for that point on the curve where you keep adding up the scale and scaling your deployment up without simultaneously building out your need to keep a conceptual awareness and management of yourself and your costs in line.

If you are not careful, you will very easily and very quickly probably have a deployment that is quite large, probably a little bit unwieldy and certainly very extensive very quickly.

How are customer service and technical support?

I have not yet encountered a support engineer who doesn’t have outstanding product knowledge and who hasn’t been very effective. They are personable and able to communicate effectively with the customer. Even sometimes you can be the product expert, but if you are not able to hold up with the conversation or communicate with the customer, then you are not going to be particularly successful. Every experience that I have had with them has been outstanding.

Which solution did I use previously and why did I switch?

I believe it was our CIO who encountered them at a conference or a trade show or made some contact with them external to our actual engineering team. Our CIO provided our contact information and expressed some interest, and so we followed up and we initially deployed based on the desire of our CIO.

We actually have a specific use case. Then when we spent some time with it, we found that it's just been a very effective complement to our overall operations.

How was the initial setup?

The most basic setup is quite simple. It's easy to accomplish and you will begin to be able to see the results. I think it is probably even less than an hour. More advanced setup can be time consuming. You also need to have the more advanced setups well-thought and well-planned out ahead of time. That's not a knock on their product. That's simply if you deploy it and you want to gain the insights that it can produce in those more advanced circumstances, you have to understand how you are going to deploy it, what you need to do in your environment to deploy it and then understand what those results will really indicate.

The basic problem that a huge majority of their customers have is that the types of deployments that they do is very simple, very easy and begins to return results almost immediately. But the more you'd like to do the more advanced and more dense deployments, you certainly do need to give it additional thought and you will have additional time within your environment to create the structures in your network needed to support them.

What's my experience with pricing, setup cost, and licensing?

Certainly nothing is free. No one gives anything away. If you want something you have to pay for it, but at the same time I think that it is very wise as a customer always to keep that mindset where we want to make sure that every dollar that we are investing, we are getting the best return.

Sometimes maybe it is better to deploy three less and give yourself room to grow. Deploy seven and give yourself lots of time to pay additional attention to those seven rather than deploy 10 units and stretch yourself out a little bit and also assume the additional costs.

What other advice do I have?

If you need something that is capable of acting as a complement to other tools that you’ve used, this will be very effective. But if you have a limited budget and a dispersed environment with lots of different locations and limited support teams, then I think that this would work very well in those circumstances to give you lots of bang for your buck.

It may not provide you every single function that might be desirable, but considering that they are easy to deploy across wide ranges, you can certainly then shift them out to remote locations and have almost anyone plug the red cord in here, plug the power cord in there, and make the blue light flash.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
it_user381825
IT Adminstrator with 1,001-5,000 employees
Vendor
The most valuable feature for us is its ability to provide quick visualizations of many aspects of application performance in one place.

What is most valuable?

The most valuable feature for us is its ability to provide quick visualizations of many aspects (front end, back end, software layers, etc.) of application performance in one place.

How has it helped my organization?

Since we implemented it, we've seen multiple performance improvements, which in turn results in increases in revenue and efficiency.

What needs improvement?

It needs more improvements in monitoring of video streaming performance as well as more layers of breakdown in the front end performance.

For how long have I used the solution?

I've used it for two years.

What was my experience with deployment of the solution?

Yes, we had some issues with deployment. Specifically, there were a few slight issues with method signatures changing. These issues were, however, easy to debug since support was readily available.

What do I think about the stability of the solution?

We had no issues with stability.

What do I think about the scalability of the solution?

We had no issues with scalability.

How are customer service and technical support?

Customer Service:

I'd rate customer service a 10 out of 10.

Technical Support:

I'd rate technical support a 10 out of 10.

Which solution did I use previously and why did I switch?

Other teams had this initiative before, but I’m not aware of the tools themselves. They weren’t as widely deployed in our company.

How was the initial setup?

The initial setup was straightforward because both documentation and support were readily available.

What about the implementation team?

We implemented it with our in-house team.

What was our ROI?

It's hard to measure ROI due to our company structure. I can safely say, though, that sales increased overall as a result of having applied improvements based on the data analyzed.

What's my experience with pricing, setup cost, and licensing?

I am not fully in contact with the pricing and licensing aspects since they were handled by someone else.

Which other solutions did I evaluate?

I know the company evaluated other options, but I can't comment since the evaluation was done by other teams.

What other advice do I have?

Take the time to apply and study the functionalities. It can do a lot, and it’s usually not utilized to its full potential.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
it_user375441
Information Technology Engineer at a healthcare company with 1,001-5,000 employees
Vendor
The most valuable features for us are the synthetic tests and automatic testing when an issue it detected.

Valuable Features

The most valuable features for us are the synthetic tests and automatic testing when an issue it detected. This gives you a more granular look to see what the issue is.

Improvements to My Organization

The appliances (M30’s) are constantly doing site-to tests. PathView has detected many circuit issues for which we could go back to the carrier and ask them to troubleshoot. It also shows us QoS marking that helps us audit and verify our QoS policies are set up correctly.

Room for Improvement

They can improve by configuring the site-to-site tests and setting up alerts.

Use of Solution

We've used it for five years.

Deployment Issues

We've had no issues with deployment.

Stability Issues

We've had no issues with stability.

Scalability Issues

We've had no issues with scalability.

Customer Service and Technical Support

Customer Service:

9/10

Technical Support:

10/10

Initial Setup

The initial setup is complex. You really have to have a good understanding of what you want to test. It also took some time to get the configuration setup correctly. Basically choosing the right tests for your environment and choosing the correct configuration options makes the setup complex.

ROI

We have peace of mind that our redundant circuits are fully operational and ready to take VoIP calls if they are needed. If we didn’t have this tool constantly doing those synthetic tests, we wouldn’t know that Voice Quality and QoS are good until it’s too late.

Pricing, Setup Cost and Licensing

It’s more expensive than other tools, but it’s also priced differently because of the cloud solution. Basically, we pay a recurring yearly maintenance cost for licenses and appliances, but we don’t have to buy servers or do any of the maintenance because they live at AppNeta (via the cloud). Thus, I don’t have to purchase or maintain servers.

Other Advice

Review AppNet's website and YouTube videos.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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