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Amazon Kendra Reviews

3.8 out of 5

What is Amazon Kendra?

Amazon Kendra mindshare

As of April 2026, the mindshare of Amazon Kendra in the Search as a Service category stands at 6.0%, down from 16.5% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Search as a Service Mindshare Distribution
ProductMindshare (%)
Amazon Kendra6.0%
Elastic Search17.6%
Xapien13.7%
Other62.7%
Search as a Service
 
 
Key learnings from peers
Last updated Mar 26, 2026

Valuable Features

Room for Improvement

Pricing

Top industries

By visitors reading reviews
Computer Software Company
16%
Financial Services Firm
14%
Manufacturing Company
11%
Retailer
7%
Comms Service Provider
6%
Government
5%
University
4%
Construction Company
4%
Educational Organization
3%
Healthcare Company
3%
Outsourcing Company
3%
Real Estate/Law Firm
3%
Aerospace/Defense Firm
2%
Insurance Company
2%
Pharma/Biotech Company
2%
Media Company
2%
Performing Arts
2%
Engineering Company
1%
Transportation Company
1%
Logistics Company
1%
Recreational Facilities/Services Company
1%
Energy/Utilities Company
1%
Non Profit
1%
Venture Capital & Private Equity Firm
1%

Compare Amazon Kendra with alternative products

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Amazon Kendra customers

 
Amazon Kendra Reviews Summary
Author infoRatingReview Summary
Architect at IGT Solutions4.0I use Amazon Kendra for enterprise search and content generation, valuing its AI-enhanced search capabilities. While it offers many benefits, I find its token limits restrictive. I've also used Google and Azure, which are comparable depending on customer needs.
Quantitative Analyst at a financial services firm with 1,001-5,000 employees3.5I found this a stable, scalable enterprise document search solution with flexible tuning. However, its high cost, lengthy indexing process, and lack of incremental updates are major concerns, making adoption difficult despite its straightforward initial setup.