What is our primary use case?
We primarily use it for monitoring, but also for some other things.
What is most valuable?
In terms of customization and integration, we have more flexibility. We can automate configurations, define deletion rules, and customize based on your needs. The client interface allows for further configuration, making it quite comprehensive.
Architecturally, we can even extend to the cloud using Suncoast servers and proxy servers to communicate with WorkRock or the supervisor. The compatible database list makes configuration straightforward.
User-friendliness is another strong point. We have a customizable dashboard. We can define metrics directly in the web portal, avoiding editing configuration files. This provides several advantages, especially when managing multiple collections.
What needs improvement?
There are areas of improvement. The database grows really fast. So, when you install Zabbix, you have to deal with some issues, like the database. We become pretty big very fast.
This leads to optimization challenges, requiring manual deletion of network components like SNMP. We should work with SNMP. It's not as simple as configuring the host incident.
Configuration can also be difficult. The use of a workflow in the configuration of items or triggers makes it difficult to use an item in a mature way. It's hard to set up a dynamic workflow. While workflows exist, setting them up for specific data sources like network items can be a hurdle. You may need to find alternative methods, which isn't ideal.
For some customers, there are some personal customization challenges. But, for me, it's okay.
For how long have I used the solution?
I have been using this solution for a year. We use version 6.0, which is the next recommended version. We don't do long-term tests, so it is a middle version.
The latest long-term support version we're using is 6.1.0.
What do I think about the stability of the solution?
I would rate the stability a seven out of ten.
What do I think about the scalability of the solution?
There are around less than 20 end users in the company. These include admins, managers, and engineers.
I would rate the scalability an eight out of ten.
How are customer service and support?
I work with the public community like a public forum. So, when I have a request, I use the public community forums. We usually find solutions within a day or two, depending on availability.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
There are many options available. Today, you can use alternatives that provide better-detailed information. For instance, we have alerts concerning specific issues. I'm using Azure as part of this organizational setup.
In Zabbix, for metrics, the latest release is better, and we can also find some metrics. Essentially, we don't incur any cost of the same magnitude. In Zabbix, images allow us to view the bot system today for Windows, Linux, infrastructure, and networking processes.
How was the initial setup?
The installation itself took about one to two hours. The lack of clear step-by-step procedures. There are procedures, but they're not very detailed or user-friendly.
What about the implementation team?
There is a team of admins to supervise the product.
What's my experience with pricing, setup cost, and licensing?
Zabbix itself is free, but professional support is paid. They have different pricing tiers based on the category and enterprise level. You can find the detailed pricing policy on their website.
What other advice do I have?
Overall, I would rate the solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
*Disclosure: My company does not have a business relationship with this vendor other than being a customer.
