The best features Twilio offers, in my experience, are the simplicity of the integration and the reliability of delivery of messages globally. Regarding reliability, we have had no specific feedback; however, we have not encountered an occasion when our messages have not been delivered, and importantly, Twilio has all of the relevant regulatory approvals for sending messages to different jurisdictions. The other feature I would highlight is that as SMS sending has become more regulated across the globe, Twilio has ensured that there have never been any issues as a result of new regulations, and we have always been informed about what's required for those regulations in a timely fashion. Twilio has positively impacted our organization by giving us a channel to enroll in the Karada service outside of email, as sometimes our customers struggle to identify the email addresses of all staff who have mobile phones, while they actually have lists of their phone numbers, making it really easy to enroll. I think Twilio is a very mature product that meets our needs and does that very well, and their interaction with us on the regulatory side has been very positive.
