Service and Support
Customers report mixed experiences with Trend Micro ServerProtect's support. Some praise quick, helpful responses, while others encountered delays or difficulties. Many are satisfied, rating support between four to nine out of ten. Though one customer hasn't needed support recently, they note past issues. Some suggest improvements, like better issue escalation. Overall, several customers express satisfaction, considering it effective, while a few believe enhancements are necessary for full satisfaction.
Deployment
Companies describe Trend Micro ServerProtect's initial setup as straightforward and user-friendly, varying in duration based on client configurations and server numbers. Deployment for around 100 servers typically spans two to five days. On larger scales, a week is standard. Although setup is easy, new users might experience a learning curve due to unfamiliarity. Resource usage can be higher. Manual scripts and third-party tools facilitate faster deployment, often requiring minimal staff involvement.
Scalability
Trend Micro ServerProtect handles scaling effectively, showing strong adaptability for enterprise users, government entities, and organizations with up to 1500 users. Though some have not yet explored this aspect, it is acknowledged by many as capable of seamlessly accommodating additional users. Licensing flexibility aids expansion, and users frequently commend its scalability as high, suggesting a score of eight out of ten. The software caters well to both small and medium-sized enterprises, supporting continuous operation.
Stability
Trend Micro ServerProtect is consistently regarded as stable, with numerous users expressing satisfaction. Some experienced minor configuration issues requiring support, but these are not frequent. Previously, there were concerns about performance impact, but such incidents have ceased recently. Users often rate stability highly, with common ratings being around eight out of ten. Due to extensive testing across environments, confidence in its reliability is high.
