Trend Micro ServerProtect Reviews

Our primary use cases are for the Malware protection and loss prevention, DIP. We have this deployed on-prem and also on cloud. I'm an information technology security assistant manager and we are customers of Trend Micro ServerProtect.

I liked that we could set the policy and quarantine any malware coming in. The solution is easy to use and it's reasonably priced. In terms of its capabilities for software protection, it covers our needs. 

I would like to see a Sandbox type of feature included. There are several features we don't use because they need some add-ons and some we'd like to see that are not included such as an intrusion prevention system. Having such a feature would mean that we wouldn't need to be dependent on the firewall. 

We've been using this solution for seven years. 

We've had a few issues but they're quite small. Sometimes there are problems with the configuration and we need to contact technical support. 

We're satisfied with the technical support. 

The initial setup is straightforward, it's just a matter of following the step-by-step instructions. 

Licensing fees are fair for this solution. 

I recommend this solution and rate it an eight out of 10. 

Smart Protection is a suite from Trend Micro for endpoint antivirus, called Apex One. It comes with sandbox and we also use the mail protection and the mail host gateway, which is part of the same bundle. It allows us to protect the OneDrive and SharePoint, and emails too.

The price of the product could be improved, other than that it's a perfect solution. 

I'd like to see an enhanced dashboard in the next release. Previously, when we used it as an on-prem solution they offered us the reporting server, which was amazing. We were able to get a weekly report that could be customized. When we moved to cloud this feature wasn't available so the dashboard needs to be enhanced a little bit. It's also lacking analytics and a machine learning technique.

We've been using this product for five years. 

I had some issues with technical support early on, there were some delays and I had difficulties raising a ticket with them. I haven't needed to use them in the past two years, so it's hard to comment - perhaps things have improved. 

I had initially looked at moving to Microsoft this year but unfortunately, the price was too high so we stayed with Trend Micro. 

I would recommend this product to anyone. I don't have any issues with it. 

I would rate this product a nine out of 10. 

I've talked about my use case in the other reviews for Apex One and Apex Central. 

Performance is very good.

One thing I have been facing is that some fake threats have appeared that even Trend Micro was not able to clear up. It couldn't tell you why these threats are happening, where they are coming from and what cause it to occur.

For the past three years, I have been working exclusively with Trend Micro.

Scalability is good. I would say eight out of 10.

I would rate Trend Micro ServerProtect an 8.5 out of 10.

We use this product to protect our server and at the same time, we use it to monitor the DLP.

The most valuable feature is Data Loss Prevention (DLP).

This solution easy to use.

I would like to see SMS notifications sent as alerts, in case we do not have access to our email. This way, we would know who is copying information outside of our data center.

When malicious activity is detected, the packets should be removed from the traffic and saved on our server for analysis.

We have been working with this solution for almost five years.

We have not had any issues in terms of stability.

Scalability has not been a problem.

We have enough support and we are satisfied with it.

Pricewise, this product is okay. I can't say that it is a problem for our company, but I have noticed that the price increases every year.

I would rate this solution an eight out of ten.

I use this solution for data blocking, software protection, and frame protection. 

We like that we can connect servers to client's PCs. 

I would like to see separate protections of my server and my client. There are other solutions out there that do this. 

We found that when we push Trend Micro from the console to our client's PCs, we need to manually restart the PC. I have 500 users and the manual input is time-consuming. 

We also looked at Kaspersky.