Service and Support
SolarWinds Database Performance Analyzer's support is generally responsive and proactive, with positive experiences reported regarding timely email responses. However, some users find initial support lacking, requiring escalation for adequate assistance. While many rate the assistance highly, others mention delayed resolutions and having to follow up for updates. Most encounters indicate a strong focus on customer satisfaction, though there's perceived room for improvement, especially at Level 1. Overall, technical support receives mixed feedback.
Deployment
Setup of SolarWinds Database Performance Analyzer is generally described as straightforward. Some users find installation and integration easy, taking only minutes to days, while others encounter complexity requiring support. Migrating to new hardware and environments is reportedly uncomplicated. Users appreciate the ease of monitoring databases, although creating reports and dashboards can be time-consuming. The deployment is flexible, functioning independently or integrated with other SolarWinds tools, with maintenance requiring minimal effort.
Scalability
SolarWinds Database Performance Analyzer is praised for its scalability, especially in medium to large enterprises. Users find the platform effective, though challenges may arise for extremely large businesses with higher instance counts. Some suggest its capabilities extend well for various setups, as it easily scales through increased licensing. Widely appreciated for its adaptability, many feel it efficiently accommodates expanding databases, capable of supporting numerous instances per setup.
Stability
Users have praised SolarWinds Database Performance Analyzer for its reliable stability, citing minimal downtime mainly limited to standard maintenance like patching. Some rate its stability as high as ten out of ten, emphasizing its robustness and lack of unplanned outages. While DPA is stable, there are mentions that the Orion platform could improve. Users running the platform for years report consistent performance, further highlighting the software's strong stability in most cases.