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SailPoint Identity Security Cloud Reviews

Vendor: SailPoint
4.1 out of 5
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What is SailPoint Identity Security Cloud?

SailPoint Identity Security Cloud is known for its user-friendly interface, high-level automation, and a wide range of pre-built connectors, making it flexible for workflow customization and robust identity lifecycle management with AI integration.

Get the SailPoint Identity Security Cloud Buyer's Guide and find out what your peers are saying about SailPoint Identity Security Cloud, Microsoft Entra ID, Omada Identity and more!
SailPoint Identity Security Cloud is the #1 ranked solution in top Identity Management (IM) solutions, #1 ranked solution in top SaaS Management Platforms, #1 ranked solution in top Cloud Infrastructure Entitlement Management (CIEM) solutions, #2 ranked solution in top User Provisioning Software, #2 ranked solution in top Identity and Access Management as a Service providers, and #2 ranked solution in top AI IT Support solutions. PeerSpot users give SailPoint Identity Security Cloud an average rating of 8.2 out of 10. SailPoint Identity Security Cloud is most commonly compared to Microsoft Entra ID: SailPoint Identity Security Cloud vs Microsoft Entra ID. SailPoint Identity Security Cloud is popular among the large enterprise segment, accounting for 63% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 16% of all views.
Buyer's Guide
SailPoint Identity Security Cloud
December 2025
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SailPoint Identity Security Cloud mindshare

Product category:
User Provisioning Software
As of December 2025, the mindshare of SailPoint Identity Security Cloud in the User Provisioning Software category stands at 26.8%, down from 31.9% compared to the previous year, according to calculations based on PeerSpot user engagement data.
User Provisioning Software Market Share Distribution
ProductMarket Share (%)
SailPoint Identity Security Cloud26.8%
Saviynt12.5%
One Identity Manager10.3%
Other50.400000000000006%
User Provisioning Software

PeerResearch reports based on SailPoint Identity Security Cloud reviews

TypeTitleDate
CategoryUser Provisioning SoftwareDec 29, 2025Download
ProductReviews, tips, and advice from real usersDec 29, 2025Download
ComparisonSailPoint Identity Security Cloud vs One Identity ManagerDec 29, 2025Download
ComparisonSailPoint Identity Security Cloud vs SaviyntDec 29, 2025Download
ComparisonSailPoint Identity Security Cloud vs Omada IdentityDec 29, 2025Download
Suggested products
TitleRatingMindshareRecommending
Microsoft Entra ID4.3N/A95%266 interviewsAdd to research
Omada Identity4.05.6%90%51 interviewsAdd to research
 
 
Key learnings from peers
Last updated Dec 14, 2025

Valuable Features

SailPoint Identity Security Cloud features a user-friendly interface, robust out-of-the-box functionalities, flexible customization, and efficient access certification and provisioning. Users appreciate its scalability and seamless integration with various platforms. It excels in managing identity lifecycle, offers extensive connectors, enhances security, and supports compliance. Its automation capabilities streamline onboarding processes, and it delivers detailed reporting. It is highly adaptable, catering to diverse organizational needs with great flexibility and a supportive community.
  • "SailPoint Identity Security Cloud offers simplicity and a user-friendly interface, along with excellent support from SailPoint's company."
  • "I am satisfied with the overall performance and stability."
  • "The product feature is quite nice and simple, especially in terms of the UI and implementation."

Room for Improvement

SailPoint Identity Security Cloud requires cost reduction. The user interface should be more intuitive and customizable. Reporting and analytics capabilities need enhancement. Configuration processes are complex, often requiring extensive coding. Automation and standard connectors should be improved. Technical support and licensing terms call for better accessibility. Integration with cloud and third-party tools requires attention, and increased flexibility in feature deployment could enhance user satisfaction. Improved AI functionality and privilege management options are necessary.
  • "Certification functions adequately. However, I think there are limitations with connectors."
  • "In general, I have handled Okta and OpenText and noted that those companies have a longer history in the market, which gives them an advantage over SailPoint Identity Security Cloud and Saviynt in aspects like account provisioning and life cycle management."
  • "The workflow and user interface of SailPoint are not as smooth as ServiceNow's. I find raising a ticket to be too complex, which could be improved for better user-friendliness."

ROI

SailPoint Identity Security Cloud users achieve streamlined access control processes and reduced identity management risks, transitioning from manual to automated workflows. Implementation enhances security and reduces operational costs. Users experience improved compliance by automating access review, leading to substantial cost savings. Onboarding efficiency significantly increases. Most report seeing ROI within 14 to 18 months, consistently managing risks effectively. Operational expenses reduce by about 15%, with added benefits of flexibility, quicker implementation, and enhanced management controls.

Pricing

Enterprise users describe SailPoint Identity Security Cloud as an expensive solution with high setup and licensing costs. Pricing is based on the number of identities, with additional fees for plug-ins and modules. Organizations often see the value through its capabilities but note the steep learning curve and cost of skilled deployment experts. Long-term discounts are available, though pricing transparency and affordability for smaller businesses need improvement. Despite its high price point, some find it competitive in the market.
  • "As per my knowledge, it runs on a paid partnership model, but I am not sure about it."
  • "It's difficult to say that the solution saved costs because it is quite expensive."
  • "The product is expensive. People need to opt for a licensing plan for one year or three years."

Popular Use Cases

Organizations use SailPoint Identity Security Cloud primarily for identity and access management. It automates provisioning, deprovisioning, and lifecycle management, covering processes like onboarding and offboarding, role lifecycle, and certification. Many leverage its compliance and governance capabilities, including password management and audit reporting. It integrates with various applications, offering central oversight of user access while supporting both cloud and on-premise deployments. Clients appreciate its ability to streamline identity governance for internal and external users.

Service and Support

SailPoint Identity Security Cloud has commendable customer service and technical support, excelling in responsiveness and expertise. While many appreciate quick handling of issues and a strong community presence, some experience occasional delays or require escalations. Service is enhanced by dedicated account managers and multiple contact avenues, including forums and webinars. Regional differences exist, with some areas lacking local resources. Users find support generally helpful and resourceful, contributing valuable guidance through knowledgeable teams.

Deployment

Many describe SailPoint Identity Security Cloud's initial setup as straightforward, especially for those familiar with Java applications. It requires knowledge of application servers and relational databases. Some find it simple, while others mention complexities due to configuration needs, identity sources, and project scale. Deployment duration varies widely, from days to months. With expertise, it can be implemented efficiently, but integrating with existing systems and varied infrastructure may pose challenges.

Scalability

SailPoint Identity Security Cloud is known for its robust scalability, capable of supporting millions of users and fitting large enterprises. It offers flexible horizontal and vertical expansion. Challenges include potential memory consumption, virtualization issues, and increased server needs for large user bases. Support in resource allocation aids in managing scalability. Users highlight its suitability for various business sizes, noting smooth expansion with sufficient resources. Some encountered minor challenges, while others noted high scalability ratings.

Stability

Users report SailPoint Identity Security Cloud as stable, with few bugs. It's seen as reliable, offering easy integration with various applications. Stability often surpasses previous versions, with solid performance across high-volume environments. Some issues arose with certain connectors, affecting daily operations. When implemented correctly, users are satisfied, rating it between eight and ten out of ten for stability. Customization capabilities are noted, though improper adjustments can lead to instability.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our SailPoint Identity Security Cloud Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business20
Midsize Enterprise7
Large Enterprise37
By reviewers
By visitors reading reviews
Company SizeCount
Small Business539
Midsize Enterprise350
Large Enterprise1515
By visitors reading reviews

Top industries

By visitors reading reviews
Financial Services Firm
16%
Computer Software Company
11%
Manufacturing Company
10%
Healthcare Company
6%
Educational Organization
5%
Insurance Company
5%
Government
5%
Retailer
4%
University
4%
Energy/Utilities Company
4%
Comms Service Provider
4%
Real Estate/Law Firm
3%
Construction Company
3%
Outsourcing Company
2%
Media Company
2%
Performing Arts
2%
Wholesaler/Distributor
1%
Legal Firm
1%
Transportation Company
1%
Non Profit
1%
Hospitality Company
1%
Consumer Goods Company
1%
Marketing Services Firm
1%
Pharma/Biotech Company
1%
Logistics Company
1%
Aerospace/Defense Firm
1%
Security Firm
1%

Compare SailPoint Identity Security Cloud with alternative products

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Learn more about SailPoint Identity Security Cloud

SailPoint Identity Security Cloud provides strong security features such as provisioning and certification, enhanced by AI and machine learning. It effectively manages user access, roles, and governance across environments. The platform offers scalability, comprehensive documentation, and seamless integration with third-party solutions. Despite its high cost and complex configuration, it is designed to meet enterprise needs in application provisioning, access management, and lifecycle management. Cloud and on-premises deployments are supported.

What are the key features of SailPoint Identity Security Cloud?
  • User-Friendly Interface: Intuitive and simple to navigate for effective management.
  • Robust Automation: Automates identity lifecycle processes efficiently.
  • Out-of-the-Box Connectors: Extensive connectors available for rapid integration.
  • AI and Machine Learning: Integrates AI for smarter provisioning and certification.
  • Flexible Customization: Tailors workflows and identity management as needed.
What benefits can users expect when evaluating SailPoint Identity Security Cloud?
  • Scalability: Easily scales with the growing needs of enterprises.
  • Comprehensive Governance: Ensures thorough compliance and governance measures.
  • Seamless Integration: Supports easy integration with third-party applications.
  • High-Level Security: Protects data with robust security features.
  • Regulatory Compliance: Facilitates adherence to regulatory requirements.

SailPoint Identity Security Cloud is employed across industries for application provisioning and identity access management, supporting onboarding, offboarding, and role management. It addresses the needs of cloud and on-premises environments, providing centralized control and compliance assistance for account administration in enterprises.

SailPoint Identity Security Cloud was previously known as IdentityIQ, IdentityNow, Cloud Infrastructure Entitlement Management, Intello.

SailPoint Identity Security Cloud customers

Adobe, AXA Technology Services, Cuna Mutual Group, Equifax, ING Direct, Orrstown Bank, Rockwell Automation, SallieMae, Spirit Aerosystems, TEL

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Product Categories

Product Categories
User Provisioning Software
Identity Management (IM)
Identity and Access Management as a Service (IDaaS) (IAMaaS)
SaaS Management Platforms
Cloud Infrastructure Entitlement Management (CIEM)
AI IT Support

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SailPoint Identity Security Cloud Reviews Summary
Author infoRatingReview Summary
Principle at a manufacturing company with 10,001+ employees3.5I use SailPoint Identity Security Cloud for identity lifecycle management, including recertification and access control. Though I manage identity governance effectively, improvements are needed in access management. I've previously considered Okta and OpenText, but both have been in the market longer.
Specialist Consultant at a financial services firm with 10,001+ employees3.5I've used SailPoint IdentityIQ for eight years to manage access and certifications; it's user-friendly and reliable, though limited connectors and future cloud migration needs are concerns. Overall, I'm satisfied and rate it a 7.
Technical Support Analyst at CLSA4.0In my experience with SailPoint Identity Security Cloud, its security-focused features offer better approval processes than ServiceNow, though the interface could be more user-friendly. We switched from ServiceNow to SailPoint in 2022 for enhanced security.
Technical Project Manager & Senior Security Architect at Tech Mahindra Limited4.5We are proposing automated solutions for tasks like JML processes and entitlements with SailPoint Identity Security Cloud, valuing its AI integration and ease of use. However, it lacks some features like privileged account management found in products like Okta.
Senior Manager Cybersecurity at LTI - Larsen & Toubro Infotech4.5I valued SailPoint Identity Security Cloud for its simple UI, effective audit features, and excellent customer support. Although some enhancements were required, these were addressed promptly. The tool effectively integrates with HR systems, supporting both permanent and contractor employee management.
Specialist Consultant at a financial services firm with 10,001+ employees4.0I primarily use SailPoint Identity Security Cloud for identity and access management, valuing its flexibility and scalability for large enterprises. While there's room to explore more cloud functionalities, it has effectively enhanced security and provided a strong return on investment.
Hse Manager at a retailer with 10,001+ employees4.5I used SailPoint Identity Security Cloud for integrating identity governance and compliance across platforms like Active Directory, leveraging its strong open integration interface and reporting capabilities. Despite excellent features, transitioning to low-code solutions could enhance accessibility and ease.
Vice President Sales at a tech vendor with 1-10 employees5.0As system integrators, we use SailPoint Identity Security Cloud for identity governance, benefiting from its excellent automation in provisioning and deprovisioning. However, pricing and cloud availability need improvement. We prefer SailPoint over competitors like Saviynt due to its flexibility.