Service and Support
Customer service for RHEV tends to be satisfactory, with quick response times and helpful support. Some find it average or slow at times, particularly concerning on-site assistance in Malaysia. They emphasize the importance of Linux knowledge for effective management. Despite some users rarely needing help due to having their own engineers, there are occasional hurdles with international communication. The subscription model ensures up-to-date service for ongoing needs.
Deployment
Some found RHEV's setup complex, requiring technical knowledge, especially compared to VMware. Others deemed it straightforward, rating it positively. The complexity varied by deployment requirements and documentation quality. Initial deployment could take from 20 minutes to a week. While experienced users found it easier, others faced challenges with documentation and advanced features. Maintenance typically required one or two staff, and planning influenced success. While some experienced issues, others smoothly transitioned to the cloud.
Scalability
RHEV handles varying loads effectively and is praised for its scalability. Several users successfully manage it with minimal personnel. While some consider RHEV to scale well with third-party additions, others find it challenging to scale independently. Its ability to scale alongside similar platforms is acknowledged. RHEV accommodates small to large user bases, though needs may vary. Enterprises using RHEV often find it adaptable, contingent on server capacity, and continue to expand user numbers.
Stability
Many find RHEV's stability high, with positive remarks on its reliability, uptime, and performance. Some point out its upgrade cycle as slightly inconvenient, yet praise the system for having minimal bugs or glitches. When compared, RHEV is often rated close to peers like VMware, though sometimes seen as less stable. Users award stability scores ranging from six to nine out of ten, recognizing Red Hat as a leading stable system compared to others.
