Service and Support
Customer service and support for Qualys Policy Compliance receive positive ratings, with users highlighting responsiveness and effectiveness. Support is generally rated between eight and nine out of ten. Some experienced slight challenges when providing necessary evidence for issues, but understand its importance for resolution. Despite a few unresolved cases, technical support is mostly seen as commendable. While some hardly require assistance, others acknowledge support's helpful approach, including the potential need for meetings to clarify issues.
Deployment
Organizations find Qualys Policy Compliance's initial setup straightforward and easy, involving simple agent installation. While network scans may require in-depth discussions and can depend on client readiness, basic deployment typically finalizes within days. Importing policies from best practice libraries involves quick customization, and some controls need extra research or support. The platform’s unified features justify the effort, and its installation can be managed individually by knowledgeable users.
Scalability
Users find Qualys Policy Compliance scalable, capable of managing numerous IPs during scans. Although the speed may vary across platforms, it handles cloud, hybrid cloud, and PC integration effectively. Adjustments in licensing are necessary for infrastructure growth. Its scalability is highly rated for cloud agents, scanning capabilities, and integration with ticketing tools. Users, trained in its deployment, report potential improvements in interface speed, yet appreciate its capability in diverse environments.
Stability
Qualys Policy Compliance exhibits exceptional stability and reliability. Users have unanimously noted its robustness and consistent performance, especially during extensive scanning activities. There have been no reports of module crashes, and it is rare for them to encounter performance problems, estimated at a minimal rate of 0.1 to 0.01%. Qualys Policy Compliance earned a stability rating of nine out of ten due to its strong availability and effective report production.