What is our primary use case?
My company's clients use the solution as a regular backup from the production to the UAT instance. Suppose a product user wants to do certain calculations somewhere else, then they can do it with Oracle GoldenGate Cloud Service instead of doing it directly in the production environment. People usually use Oracle GoldenGate Cloud Service for multiple analyses of data and other related technologies.
What is most valuable?
Oracle GoldenGate Cloud Service is easy to use, and currently, it has become more easy to understand compared to its previous version. Opting for an on-premises tool is something for which we have to spend money, but Oracle GoldenGate Cloud Service offers services in a very cost-effective manner.
Features like getting the backup of a system or making any updates are areas that are much easier to handle. It is a tool that you can directly move from production to UAT, after which you can make your changes and move it back to production if everything is fine, and that too without any downtime.
What needs improvement?
Oracle GoldenGate Cloud Service lacks AI. If AI gets introduced in Oracle GoldenGate Cloud Service, it would be much easier to do analysis.
Stability is an area in Oracle GoldenGate Cloud Service with certain shortcomings, where improvements are required.
For how long have I used the solution?
I have been using Oracle GoldenGate Cloud Service for two years. I operate as an implementer of Oracle products. I use the solution's latest version.
What do I think about the stability of the solution?
Stability-wise, I rate the solution a seven to eight out of ten.
Sometimes, Oracle GoldenGate Cloud Service becomes slow, especially when there is too much load, or there are too many users logged in on the tool.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution a ten out of ten.
My company's clients who use Oracle GoldenGate Cloud Service are usually enterprise-sized businesses.
How are customer service and support?
The technical support provided by Oracle is fine. With Oracle's support team, I have noticed that, at times, the support engineer assigned to my company is occupied with something else, because of which it takes time to diagnose the issue at our end.
I rate the technical support an eight to nine out of ten.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I have experience with Oracle Fusion, which is basically Oracle ERP Cloud.
How was the initial setup?
I rate the setup phase of Oracle GoldenGate Cloud Service an eight on a scale of one to ten, where one is a difficult setup process, and ten is an easy setup phase.
Depending on the configuration requirements, a user can change the setup phase.
The setup phase of Oracle GoldenGate Cloud Service was straightforward.
The solution's deployment process took around a week.
The solution is deployed on an on-premises model.
What's my experience with pricing, setup cost, and licensing?
I rate the product price a six on a scale of one to ten, where one is cheap, and ten is expensive. It is neither too costly nor too cheap, and if you need a quality product, you need to pay for it.
What other advice do I have?
I recommend the product to those who plan to use it.
The product could be made better by adding features related to AI and by adding more stuff to make the analytics part better.
I rate the overall product a seven and a half out of ten.
Which deployment model are you using for this solution?
On-premises
*Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer