One Identity Password Manager Reviews

One Identity Password Manager has been used in our organization for approximately one to 1.5 years in an expertise environment. My primary focus has been on self-service password resets, account unlocks, and enforcing password policies.

The main use case for One Identity Password Manager is enabling self-service password reset and account unlocks for users. It helps reduce dependency on the IT help desk and improves overall efficiency. For example, in day-to-day work, when users forget their password or get locked out of their accounts, they can securely reset or unlock their accounts using predefined authentication methods such as security questions or OTP. This eliminates the need for manual intervention and significantly reduces ticket volume.

Beyond the core use case, One Identity Password Manager plays an important role in improving security and compliance by enforcing strong password policies and enabling secure self-service. It reduces the risk associated with weak or compromised credentials. It also improves user experience since employees do not have to wait for IT support, which ultimately increases productivity across the organization.

One Identity Password Manager offers several strong features, but the ones that stand out the most are self-service password reset, account unlock, password policy enforcement, and multi-factor authentication integration. Self-service password reset is definitely the most valuable feature. It allows users to reset their password without IT intervention, which significantly reduces help desk workload and improves efficiency.

Account unlock is another key feature. Users who get locked out due to multiple failed login attempts can securely unlock their accounts through the self-service portal, avoiding delays. Password policy enforcement helps enforce strong password policies across the organization. This ensures compliance with security standards without increasing the burden on the IT team.

What stands out is the integration with multiple authentication methods such as security questions, OTP, and two-factor authentication. This adds an extra layer of security during password reset.

While One Identity Password Manager is a strong solution, there are definitely a few areas where it could be improved. One area is the user interface. It is functional but not very modern or intuitive compared to newer password management tools. Improving the UI would enhance user adoption and the overall experience.

The second area is performance and stability. In some cases, performance can be slow, and there have been instances where updates occasionally cause stability issues. A more reliable upgrade process would definitely improve confidence in the product.

The third area is integration complexity. Although it integrates well with systems such as Active Directory, integrating with other platforms can sometimes be complex. Having more out-of-the-box connectors or simpler integration options would be beneficial.

Overall, One Identity Password Manager is a reliable enterprise solution, but improving usability, performance, and integration flexibility would make it even more competitive in today's market.

One Identity Password Manager has been used in our organization for two years.

One Identity Password Manager has been stable in our experience, especially for core functionalities such as self-service password reset and account unlock. In day-to-day operations, it performs reliably, and we have not faced major disruptions. Users are generally able to reset passwords and unlock accounts without issues, which shows good stability in production.

One Identity Password Manager is quite scalable and handles growth very well, especially in an enterprise environment. Since it is tightly integrated with Active Directory and supports centralized policy management, it can easily handle an increasing number of users without major performance issues. As the organization grows, you can simply extend it by adding more users, domains, or systems without needing a complete redesign.

The customer support experience with One Identity Password Manager has been good. Whenever we have raised a support ticket, especially for configuration or integration-related issues, the support team has been responsive and helpful in providing solutions or workarounds. In most cases, issues were handled through proper guidance, documentation references, or remote troubleshooting sessions. From a technical support perspective, the team is quite knowledgeable about the product.

We were previously relying on native Active Directory tools along with manual help desk support for password resets and account unlocks. The main reason for switching was the lack of self-service capabilities. Users had to depend entirely on IT support, which increased ticket volume and caused delays. It was also difficult to enforce consistent password policies, and there was limited visibility and reporting. As the organization grew, this approach was not scalable.

We moved to One Identity Password Manager because it provides a centralized, automated solution with self-service features, better security, and seamless integration with Active Directory. The switch was mainly driven by the need for automation, scalability, and improved user experience.

One Identity Password Manager is deployed in our organization in a hybrid environment. The core system is hosted on-premises, mainly integrated with Active Directory for security and control, while some services such as access capabilities are extended to the cloud to support remote users. The hybrid approach helps us maintain strict control over sensitive identity data while still providing flexibility and accessibility for users working remotely. The hybrid deployment gives us the best balance between security, scalability, and user convenience.

Apart from the core features, one important aspect is the seamless integration with existing systems, especially Active Directory and other enterprise platforms. In our setup, One Identity Password Manager integrates directly with Active Directory, which allows centralized password management and policy enforcement. Whenever a user resets their password, it automatically syncs across connected systems, ensuring consistency and reducing multiple password issues.

It also supports integration beyond just Active Directory. For example, it can extend password management to non-Microsoft systems such as Linux, Unix, and even cloud platforms.

The biggest gain was time-saving. Earlier, each password reset or account unlock request used to take around 10 to 15 minutes of IT support time. Now, users can resolve it themselves within two to three minutes. We saw around a 60 to 70% reduction in password-related support tickets, which significantly reduces the workload on the IT help desk team.

In terms of cost, this reduction allows us to avoid hiring additional support staff, especially as the organization scales. For example, we used to receive a high volume of password reset requests every Monday. After implementing self-service, those tickets almost disappeared, freeing up several hours of support time each week. The ROI is clearly visible in terms of reduced support costs, improved efficiency, and better user productivity.

Our experience with pricing and licensing was overall positive, especially considering the value it delivers in an enterprise environment. The pricing is on the higher side compared to some basic solutions, but it is justified given the advanced features, security, and scalability it offers.

Initial setup cost was moderate, mainly because our infrastructure setup and integration with existing systems such as Active Directory require some planning and effort, but it was not overly complex. The licensing is typically user-based, which makes it scalable depending on organizational needs. It is flexible, but for larger organizations, cost planning is important.

Before finalizing One Identity Password Manager, we did evaluate a few other options to ensure we chose the right solution. We looked at solutions such as ManageEngine ADSelfService Plus, Okta, and the Microsoft native identity tools with Azure Active Directory. While these tools are good, some lacked the level of customization and deep integration we needed, especially with our existing Active Directory environment. One Identity Password Manager stood out because of its strong self-service capabilities, flexible policy enforcement, and seamless integration with our on-premises and hybrid environment.

Apart from the areas already discussed, I believe support and documentation are two areas where improvements could make a big difference. While the support is generally helpful, response times can sometimes be slower for complex issues. Improving turnaround time and providing more proactive support would enhance the overall experience.

The documentation is detailed, but it can be quite technical and not always easy for new users or admins to follow. More simplified guides, use-case-based examples, and step-by-step tutorials would make onboarding smoother. Additionally, more structured training resources or onboarding modules would help teams adopt the product faster and utilize its full capabilities.

It would also be beneficial to have more advanced reporting and analytics features to better track user activity and security trends. Enhancing support responsiveness, simplifying documentation, and improving onboarding resources would further strengthen an already solid product.

For organizations considering One Identity Password Manager, I recommend starting with a clear use-case focus and strong planning around identity and Active Directory integration. First, define the key problem you want to solve, typically password resets and account unlocks. This ensures quick adoption and measurable ROI early on. Since the tool is heavily dependent on Active Directory, proper domain structure, service accounts, and network connection should be planned in advance to avoid issues later.

I would rate this product 9.5 out of 10.

My main use case of One Identity Password Manager is to simplify and secure password management for users. It helps with self-service password reset and account unlock, which reduces dependency on IT support and saves time for both users and administrators.

When employees forget their password or get locked out of their accounts, they previously had to raise a ticket and wait for IT support, which would take time, especially during busy hours. Now they can reset their password themselves using the self-service features in minutes. It saves a lot of time for both users and the IT team, and operations are much smoother because of it.

One Identity Password Manager fits really well into our workflow. It takes a lot of pressure off the IT team by automating password-related tasks, so we can focus on more important work. It gives users more independence since they do not have to rely on support for simple issues.

One of the best things about One Identity Password Manager is its self-service capability, allowing users to reset the password or unlock their account on their own, which saves a lot of time and reduces dependency on IT support. Another great feature is a strong security setup with two-factor authentication and strict password policies, which help keep accounts protected without making things complicated for users.

From our experience with One Identity Password Manager, the two-factor authentication and password policies strike a good balance between security and usability. For two-factor authentication, users can verify their identity using a method such as OTPs on their registered email or a mobile number, or security questions, which users find fairly straightforward once they set it up. It adds an extra layer of confidence that accounts are secure.

What really stands out about One Identity Password Manager is how well the features come together. It is not just about the individual capabilities of self-service or security, but how seamlessly they integrate into daily operations. Another thing worth mentioning is the customization and flexibility. It allows us to configure the workflow, authentication method, and policies based on the organization's needs. They make it adaptable rather than a one-size-fits-all solution.

One Identity Password Manager works well overall, though there are definitely a few areas where it can be improved. One thing we noticed is that the user interface and overall experience could be more modern and intuitive. Some users, especially new ones, take a bit of time to get comfortable with it, so a clearer and more user-friendly design would really help.

I have been using One Identity Password Manager for two years.

One Identity Password Manager has been quite stable for our organization. We have not experienced any major downtime and it generally performs reliably for day-to-day password reset and account unlock activities.

Scalability has been quite good for us with One Identity Password Manager. As our organization has grown, the solution has been able to keep up without any major issues. One of the key strengths is that it supports multiple domains and can also handle enterprise-level environments. Adding more users or expanding across departments has not been a problem. It is designed for seamless password management at scale and has reduced help desk overload, even for our IT team.

We had some experience reaching out to support for One Identity Password Manager, especially during the initial setup and for a few upgrade-related issues. Overall, the support team has been quite helpful and responsive. In most cases, they are willing to get on calls, work on configuration, and help troubleshoot issues in detail. That hands-on approach made a difference, especially when dealing with more technical and less-documented areas of the product.

Before finalizing One Identity Password Manager, we evaluated a few other options to make sure that we were choosing the right fit for our needs. The tools we looked into were LastPass, Dashlane, 1Password, and KeePass Enterprise Password Manager. These are quite popular in our market with strong features around password storage, sharing, and security.

We do not have any strict ROI metrics documented, but we definitely see a positive return from using One Identity Password Manager. The biggest impact has been in time savings and a reduced workload for our IT team. A large number of password reset and account lockout requests have been eliminated thanks to the self-service features. Earlier, each request would take around ten to fifteen minutes, including ticket handling, but now users can resolve it themselves in a couple of minutes. Overall, the transition results in a significant amount of time saved.

Before finalizing One Identity Password Manager, we evaluated a few other options to make sure that we were choosing the right fit for our needs. The tools we looked into were LastPass, Dashlane, 1Password, and KeePass Enterprise Password Manager. These are quite popular in our market with strong features around password storage, sharing, and security.

My advice to anyone considering One Identity Password Manager would be to first clearly understand your organization's requirements, especially around security, user volume, and integration with existing systems such as Active Directory. This solution works best when it aligns closely with your infrastructure. I also recommend investing time in proper planning for setup. I would rate this product nine out of ten.

My main use case for One Identity Password Manager is to provide secure self-service password reset and account unlock capabilities for Active Directory users.

A specific example of how I use One Identity Password Manager day-to-day is that employees can securely reset a forgotten password or unlock their account without needing help from the IT helpdesk team, which really reduces the support workload and also improves the productivity of the users and the IT team.

The best features One Identity Password Manager offers include several notable aspects such as self-service password reset, account unlock, Active Directory integration, and the identity verification workflow.

The directory integration and verification workflow of One Identity Password Manager has been simplified for identity administration, providing a centralized way to manage users, groups, and permissions across all Active Directory and connected systems from a single console. The verification workflow adds approval and validation for changes, such as account creation or any type of modification, before they are applied, which is very helpful for our team to maintain data accuracy and reduce administrative errors.

One Identity Password Manager has positively impacted our organization in many ways, providing very powerful features and reducing password-related issues, which has led to a reduction in helpdesk tickets and enabling users to securely reset or unlock their accounts without the need for IT support. This has really improved the productivity of the users and the operational cost has been significantly reduced.

We have observed an estimated 40 to 50% reduction in password-related helpdesk tickets after using One Identity Password Manager.

I think the enhanced reporting of One Identity Password Manager could be improved, as it is working now, but it can be improved. Apart from this, everything is perfect.

I have been using One Identity Password Manager for almost two years.

One Identity Password Manager is stable for us, and we do not see any kind of reliability or downtime issues. The solution is very stable.

One Identity Password Manager is excellent in terms of scalability, as it is handling the organization's growth according to our needs.

The customer support for One Identity Password Manager has been very positive, as we have interacted with the support team multiple times, and they provide technical support whenever we require it.

We have not switched from a different solution. We have been using One Identity Password Manager since the beginning.

We have seen a return on investment with One Identity Password Manager, which includes benefits such as fewer helpdesk tickets, reduced support costs, and faster issue resolution.

The pricing, setup cost, and licensing of One Identity Password Manager are handled by our management team, not by us.

We have not evaluated other options before choosing One Identity Password Manager.

My advice to anyone considering One Identity Password Manager is to focus on the user enrollment and identity verification method during implementation and to plan properly, as a well-designed self-service process can significantly reduce support workload and also improve security. I would rate this product a 9 out of 10.

One Identity Password Manager is primarily used for self-service password reset, account unlock, and centralized password management to reduce help desk workload and improve user productivity.

One Identity Password Manager is mainly used for self-service password reset through security verification, which allows users to reset their passwords or unlock accounts without contacting the IT help desk, and this has reduced downtime and support tickets significantly.

It helps improve security and user convenience by giving employees a simple and secure way to manage passwords while reducing manual efforts.

One Identity Password Manager has improved user productivity and reduced the workload on the IT help desk, as users can reset passwords and unlock accounts quickly on their own, which reduces downtime and improves overall operational efficiency.

After implementing One Identity Password Manager, password-related help desk tickets were reduced by approximately 40 to 50 percent and users were able to regain account access much faster through self-service options, which significantly reduced downtime.

One Identity Password Manager has been a reliable and effective solution for reducing help desk workload and improving user productivity, and the self-service features, security, and ease of use have provided good value for the organization.

The best features of One Identity Password Manager are self-service password reset, account unlock, secure authentication workflow, password synchronization, and centralized administration, and these features have reduced help desk workload, improved security, and made password management much easier for users and the IT team.

The self-service password reset feature has had the biggest impact because it significantly reduces password-related help desk tickets and allows users to resolve access issues quickly.

The centralized administration and password synchronization features are particularly valued because they simplify user management and help maintain consistency in security policy across the environment.

One Identity Password Manager can be improved with a more modern user interface, better reporting and analytics capabilities, and simpler integration workflows for some third-party systems, while faster customization and more cloud-focused features would also improve the overall experience.

Improved cloud integration options and a more intuitive admin dashboard for easier day-to-day management would be beneficial, though the solution works well for the current requirements.

One Identity Password Manager meets the requirements adequately, and the main improvements that would be valued are more advanced reporting, easier customization, and smoother integration with modern and cloud applications.

One Identity Password Manager has been in use for two years.

The advice for others looking into using One Identity Password Manager is to properly plan the deployment and user authentication policies before implementation, as the solution provides the best value when self-service password reset and account unlock features are fully integrated with Active Directory and security workflows. User awareness training is also recommended to improve adoption and reduce support dependency. This review has been given a rating of 8.

In my company, we use the solution's dictionary rule to see the availability of passwords or for the integration to other external systems with two-factor authentication.

The most valuable feature of the solution is that it's a standard product to help our customers implement a solution and to manage user passwords offering stronger security on the password management front.

The improvement required is an increase in the number of people who manage the product's support team.

The change of passwords using the biometric features to access One Identity Password Manager should be supported in future releases of the product.

I have been using One Identity Password Manager for six years. My company functions as a consultant and reseller of the solution. My customers use the solution.

It is a stable solution.

It is an absolutely scalable solution.

The product can be recommended for both small and big companies.

The solution's technical support is fantastic because they have people with a huge experience who can address all the technical issues in a few hours or minutes.

I rate the technical support a nine out of ten.

Positive

The product is easy to install.

The time taken for the product installation depends on the customers' requirements, which can vary from a month to two before the product is ready to use. It is easy to implement it with training if you are not familiar with the product.

Though the solution's price is reasonable, it depends on the number of users operating at the customer's end. Suppose you have a customer with only a few users. In that case, the product's prices are not comparable to those paid by a big company because both pay the same price for a license, making it an expensive product in general and more favorable for enterprise-sized companies.

The product is easy to use, install and configure.

I did not face any issues while integrating it with third-party products.

I recommend the solution to those planning to use it.

I rate the overall product an eight and a half out of ten.

Users reset their passwords using Password Manager, helping to enforce compliance.

Password Manager is very effective at helping users reset their passwords. It provides ease of compliance enforcement by making sure the passwords are reset correctly.

There is a need for better Windows Eleven compatibility, especially for resetting passwords before login. Additionally, the dictionary functionality needs improvement.

I have been using Password Manager for about a year and a half, maybe two years.

I would rate the stability of Password Manager as ten out of ten.

I would rate the scalability of Password Manager as ten out of ten.

My experience with technical support from One Identity has been good. I am mostly satisfied, although response times could be improved.

We had someone from an integration company handle the setup, however, it seemed very simple.

We required third-party integrators for the setup, and it was seamless.

I am aware of Windows-integrated solutions, however, they do not really compare.

Overall, I would rate the solution as a nine out of ten. I can absolutely recommend Password Manager to other users.

My organization implemented this solution for clients. I was a developer on the reseller team. We used version 5.9.

The solution is very customizable.

The software is complex on the backend, and there isn't enough documentation. 

I used this solution for two years.

About two years ago, there was an upgrade and some of the new features weren't supported.

It's scalable. The solution has been used by over 6,000 people.

Technical support is quick to respond. They offer very good support.

It's easy to install. The documentation for installation is good. Setup took less than one hour.

We required just one person for maintenance.

I would rate the solution as seven out of ten.

It is a great product. I like it because it provides seamless integration with different types of password modules like temporary access passcode and MFA. It's easy to use and very helpful.

The UI needs improvement to match any other standard password manager because it's not very intuitive right now. Therefore, if there's room for improvement in Password Manager, it's the user interface.

Another area of improvement is flexibility. We cannot customize the password much according to different requirements. For example, when you log in to reset your password, you can default through multiple approaches. For instance, you can send a passcode to your mobile number, your personal email ID, or corporate email. However, it's a bit hard to group together similar single workflows, which are deployed under different codes. They can improve it so that it's easy for developers. Right now, it's not easy for them, and the documentation is not available in a timely manner.

I have been using this solution for almost two years. 

I would rate stability an eight out of ten.

We are currently managing more than a million identities. I would rate the scalability a six out of ten because the documentation needs improvement. Moreover, if the software company wants to win in the market, the product should make it easier for developers, vendors, and clients to customize the software and work on an intuitive user interface.

The customer service and support are poor. They need more support staff to stand out in the market. I don't think they have enough right now.

The initial setup is simple. Currently, we are using the product as a standalone solution, but the environment we are using is on the cloud, so it's like a hybrid version.

The pricing is on the lower end of the pricing scale.

We can't compare it because most companies are already using a password manager from a different vendor. It shouldn't even be a separate product, it should be part of the Identity Manager tool itself. The preferred manager should be built into the identity manager since if we're managing one, we're likely managing the other too.

Overall, I would rate the product a six out of ten. 

I work for a company that implements products.

We use One Identity Password Manager to reset passports after a vacation. People forget their passwords while on vacation.

It is extremely simple to integrate with various systems, including OTP, passwords, and so on because everything is based on our environment.

The Safe vault for passwords that are used for authentication and external services could be included.

The safe vault for a stored password is used to reset the password in an external system. It should not be stored in clear text or power shield scripts.

I would like it to be more secure in terms of password storage.

It can be saved in Safeguard and requested from there. However, if we only consider the password manager as a key product to compare to Safeguard, It is preferable to have something in the password manager to save storage space for passwords.

I have been working with One Identity Password Manager for nine years.

One Identity Password Manager is a stable solution.

One Identity Password Manager scalability is easy. It is not that difficult. You can add the new web server with the portal and perform scalability for load balancing.

If you wanted to increase your usage, you would have to change the license. 

It's one license per user.

Technical support is responsive. Of course, it can take a little longer at times, but that is due to their workload.

I would rate their support a four out of five.

Positive

I have also been working with One Identity Manager for nine years.

I occasionally use Microsoft Password Manager, which is based on Microsoft Identity Manager. It is most likely due to the type of product site used. I downloaded some demo versions of various software, and the majority of them required SharePoint to be installed to create the portal.

One Identity Password Manager does not require SharePoint.

It has a portal, an extension to Windows log-on, and the ability to set passwords.

The initial setup is really easy.

It can be ready for production in one week.

I would rate the initial setup a five out of five.

One Identity Password Manager licensing scheme is one license per user.

It is a permanent license, not paid annually.

It is a perpetual license, a perpetual purchase. You pay once for 50 users and do not have to pay annually.

I pay annually only for the technical support, and updates.

It is not that expensive, as far as I recall. It was approximately $1.50 USD per user or something like that.

It is less expensive than most other products because most of them required additional software to create the portal. The majority of products provide only the engine, with no portal or other features, and provide little in other areas.

It is one of the most competitive options for a password manager available.

I would rate the pricing a five out of five.

I would rate One Identity Password Manager a nine out of ten.

I have been using One Identity Password Manager for approximately one year.

One Identity Password Manager could improve the integration with other technology, it is complex for integrating. There needs to be more connectors or adapters. There is limited out-of-the-box customization.

One of the challenges is we should be able to set more compliance policies regarding rules. How we can use the password retention, password complexity, one-time password, et cetera. There are other solutions that have a full compliance policy and rules configuration. It's much more complicated, but it will cover large enterprises, such as banks and government needs.

I have used One Identity Password Manager within the last 12 months.

One Identity Password Manager is a stable solution.

The scalability of One Identity Password Manager. I have spoken to my technical team and they have indicated it is scalable. It is good for small to medium-sized enterprises. However, for larger enterprises, the solutions need more features, such as two-factor authentication.

We have one client using this solution.

If One Identity Password Manager was providing good support I would not have as many complaints as I am. We are a reseller and we have our own technical team. They try to do the level one support, but customers are starting to complain, which means that you don't have the right support.

I have used other similar solutions, such as CyberArk, ARCON, and SharePoint.

The initial setup of One Identity Password Manager is easier than other solutions.

The price of One Identity Password Manager is average. There are other solutions that are more expensive, such as ARCON and others that are less expensive. 

I have had many complaints from my customers about this solution and we will most likely replace it soon.

I rate One Identity Password Manager a seven out of eight.