The product is mainly used as a source of product programs. We used to integrate it with some devices, maybe router switches or whatever infrastructure we wanted to monitor. We use it to integrate with some of the devices, maybe router switches or whatever infrastructure we want to monitor.
It's good for managed systems. The end query on the user interface is good. You can view lots of charts and graphs.
The dashboard has a nice GUI.
It's a great way to find faults in our systems.
The event management capabilities are great. We can gauge complexity in tracking. We can aggregate multiple transactions in a single account.
There's very good accuracy in processing.
In terms of the architecture, I'd like it to be highly scalable.
It would be nice if there was automated incident management to reduce manual interventions. I'd also like to see real-time event management capabilities. I'd like to coordinate the events from various sources in real-time. It needs rapid detection and resolution.
They could enhance the visibility to give us a unified view of our entire IT infrastructure. That would make it easier to monitor and manage complex environments.
If there was a way to do root cause analysis or advanced core initial analytic capabilities, that would be ideal.
I've been using the solution for almost 30 years.
We do keep up to date with the solution. We check to make sure we don't miss the latest updates and we need to make sure old and newer versions are compatible. We test updates in the development environment.
The scalability could be better. If we are getting more than 10,000 events per hour, we need to ensure we can handle that while still having optimal performance.
In our environment, we have about 48 to 50 servers. They are Microsoft and Proliant.
I've dealt with technical support. We've had some patching issues in the past. They are okay. They could be more knowledgeable. Sometimes, they aren't aware of updates. Sometimes, we have to use out-of-the-box solutions.
There is a complex setup and configuration process. It requires experience. We've had integration capabilities.
We have to assess the specific needs or objectives of the organization, including scaling of deployment, and integration points, before implementation. Then, we need to design the architecture, including server specification networks, configuration, and storage requirements. We also need to consider the environment setup, hardware, projecting, and virtual machines. We need to ensure that network settings, firewalls, and security protocols are configured to allow communication between the components.
Once you have all of the requirements laid out, it will only take five to six hours to set up. It does depend on the level of connectivity. If you are connecting remotely, it may take a bit longer.
I set it up for three environments: development, testing, and production. One person can set up the solution themselves. If you are doing a NetCool suite of products, it may take two to three resources.
You may need to do some maintenance in terms of additional patching or upgrading.
The pricing depends on how many devices are required. Then, if you want to monitor network devices and all of that, you need to add an IT network manager.
I'm aware of other solutions on the market.
They do provide a good POC and can give demos to clients. So far, customers are very happy.
We can customize and report very easily. However, the setup is complex and so is the configuration.
Overall, it's a very good product. You just need the right person to handle it. They need to understand infrastructure, hardware, and software configuration in order to manage it.
I'd rate it seven out of ten overall.
