It's actually helped us standardize our content ingestion piece. We receive anywhere from 10,000 to 12,000 documents a day. It's helped us standardize that process across six different business units. We've seen a reduction of error rates. We've seen much easier training on the new platform.
We haven't implemented the Case Manager piece yet, but we feel that's going to give us some tremendous benefits in re-engineering business processes, and making the system work more like the business processes.
The usability from our standpoint has been very, very good. With the new version of Datacap that we're on now, what had took nine months to train somebody, now takes just a couple weeks. Datacap is pretty intuitive, the way we have it set up. People are productive within the first day or two that they're there on site.
It provides a very simplified process. It's a lot more flexible than the system we had before. It allows us, again, to create those business processes on the platforms that more closely represent the actual business processes. It's got a lot of capabilities to be extended. We've glued into our infrastructure. Our ecosystem can talk to many other systems. A lot of things that had been manual in the past are now automated.
We are not yet considering employing IBM on cloud, hybrid or box solutions.
We haven't yet leveraged any new analytics or content management services. Because I went to a recent World of Watson conference, my eyes were opened to a whole lot of content analytics that we wanted to do as soon as I got back.
There are probably a lot of operational efficiencies, as I’ve mentioned. I think it's going to make us more acquisition ready. We'll be able to hide a lot of complexity as we acquire new systems. We can glue them into the ECM platform very, very easily; keep a very standardized process across business units. That'll help us acquire companies much more rapidly and, more importantly, absorb them into Western and Southern.
We have plans to eventually include mobile as well, in a couple of different ways: our interaction with our end customers, our policyholders, our contract holders, probably some exchange of information with agents. I don't know, yet, how we're going to fully roll that out.
We've had Datacap in place about eighteen months. It's been very successful in the business unit that's using that. We're still working on the Case Manager piece. The first workflow should go live after the first of the year. We expect a very similar experience with our customers there.
