Service and Support
HPE Synergy's customer service and support receive mixed feedback. Many users praise their responsiveness, knowledgeable staff, and effective solutions, rating support as excellent. Some find the initial support phase challenging, needing escalation for complex issues. Others experience variation in expertise across regions or departments. Users report positive experiences with technical support, while others require persistence to reach the right experts. Despite some challenges, their assistance is generally appreciated and considered satisfactory.
Deployment
Many found the initial setup of HPE Synergy straightforward, with some describing it as simple. Others experienced complexity, particularly due to its newness, requiring guidance from HPE. Familiarity with HPE's OneView facilitated ease for some, whereas others faced challenges with configuration and required additional support. Feedback highlighted variations in setup experiences, depending on prior knowledge and specific deployment environments, with several noting improvements in later versions and updates reducing complexity.
Scalability
HPE Synergy is praised for its scalability, offering seamless expansion capabilities across storage, compute, and memory, fitting both large and small businesses. Users highlight its ability to integrate multiple chassis and frames, supporting diverse workloads. Many consider it robust for future growth, despite some noting challenges related to managing components. The platform allows for easy scaling of existing infrastructure, accommodating varying user demands and maintaining performance standards.
Stability
HPE Synergy users indicate strong stability, emphasizing its reliable performance and absence of crashes or glitches. The system runs smoothly, with seamless maintenance and updates, despite initial setup challenges and hardware-related issues. Support from HPE is appreciated for improving software and addressing concerns quickly. Operating in high-availability modes, users often report uninterrupted uptime and dependability during firmware upgrades. While occasional issues arise, such as redundancy loss, stability is consistently rated highly by users.
