Service and Support
Many users experience effective assistance through third-party providers, reducing direct interaction with VMware support. VMware's GSS is praised, but response times can vary. Technical support quality is noted as good, with some decline observed, yet improvements are also reported. Users mention prompt responses in Latin America, while others find it time-consuming. Ratings vary due to challenges in accessing expert support and a lack of global structure. Customer service interactions are described as friendly.
Deployment
Horizon Cloud Service’s initial setup is perceived as straightforward by many, with a simple cloud-based deployment that requires minimal input after initial consultation with VMware. Some find it complex, citing the need for a full-stack skill set for deployment. Setting up infrastructure is generally easy, though specific use case deployment may present challenges. Prerequisites such as an Azure subscription and specific permissions are needed. Installation can take between 24 to 48 hours.
Scalability
Horizon Cloud Service demonstrates impressive scalability, allowing users to adjust resources easily, often in real-time. Many appreciate its ability to handle thousands of users with minimal complexity. Despite some cost concerns associated with infrastructure elements, its core scalability receives high ratings. Users report seamless experiences involving hundreds of active users, praising its capacity to expand according to demand. Though compatibility with certain platforms may encounter limits, its flexible architecture remains a highlight for various organizations.
Stability
Horizon Cloud Service exhibits strong stability. Users seldom report downtime, and issues have been mostly associated with outdated versions. Once updated, performance improved significantly. A few users noted minor performance issues with VMs, though they still rated stability highly. Factors such as deployment model, configuration, maintenance, and tool integration influence their ratings, ranging from eight to nine. Many found Horizon Cloud Service stability satisfactory for their needs.
