Fastly Reviews

Fastly's valuable features include powerful CDN configurations using VCL, fast global performance, quick deployment with versioning, and a flexible CLI for configuration. The log management system and WAF features are appreciated for network protection. Compute@Edge enables rapid deployment and A/B testing at scale. Terraform facilitates easy configuration. Users find the system stable, reliable, and user-friendly for programmatic management without the web interface. Fastly combines CDN capabilities with Signal Sciences WAF for integrated security.

• "The product's initial setup phase is straightforward."
• "Support is good; the product works as advertised. We have a Slack connection with them. So we can basically ask for help, live, engage, and ring when they respond. Very quickly."
• "The product helps our organization to access sites located in different regions quickly."

Fastly challenges arise from its complex setup, requiring VCL expertise, lack of a staging platform, and inadequate analytics for monitoring multiple websites. Users encounter issues with pricing complexity across different regions, insufficient customer service responsiveness, limited bot detection capabilities, and inadequate support for code management. The absence of mainland China POP presence and incomplete WebSocket protocol implementation hinder efficient operations. Additionally, security integrations demand further improvement for a more seamless experience.

• "What I don't like about Fastly is that they charge a heavy price."
• "Stronger analytics would be helpful, like showing configurations that haven't served a certain amount of traffic in a while. With many properties, things can get lost track of - duplicates or unused configurations not properly decommissioned."
• "Fastly's customer service area needs improvement."