Service and Support
Fastly technical support is generally praised for quick responses, exceptional onboarding assistance via Slack, and excellent SLAs with enterprise support. Some users report delays due to escalations involving significant technical inquiries, while others note gaps in response times and the need for more transparency. Communication across different time zones could be improved. Fastly support effectively avoids trivial questions and provides relevant, in-depth answers, ensuring a good experience when connecting through live channels.
Deployment
Fastly's initial setup experiences vary. Some mention complexity needing experience, while others find it straightforward, taking only half an hour. Some say deployment requires two executives, and the GUI is intuitive for smaller companies. On-prem deployments have shifted to cloud due to better value. Fastly supports end-to-end implementation well. While some note coordination for hardware installs, many companies find it easy, particularly with cloud deployments, rated highly for their use cases.
Scalability
Fastly users express satisfaction with scalability, noting that the cloud-based offering avoids growth limitations. They utilize it across diverse teams and extensive global locations, finding ease in expanding usage. Despite the lack of partner collaboration, clients highlight the platform's operational efficiency and reliable support. Fastly encounters minimal issues compared to on-premise solutions, which often face hardware constraints. Users rate it highly for its ability to scale efficiently and smoothly according to demands.
Stability
Users find Fastly very stable and reliable. They report no technical issues, stating tasks like caching, purging, and applying new configurations work seamlessly. Companies consistently use Fastly with stable experience and reliable performance. Stability is rated nine out of ten by users. They experience no crashes, downtimes, or lagging. Fastly's infrastructure management is highly effective, confirming its stability. Many users express confidence in its dependable performance.
