Eaton UPS Reviews

Name: Eaton UPS
Brand: Eaton
Rating: 4.5 (14 reviews)

Vendor: Eaton

4.5 out of 5

14 reviews
100% willing to recommend

What is Eaton UPS?

Eaton UPS is a power management provider that delivers a comprehensive portfolio of uninterruptible power supply, backup power, power distribution, and power management solutions, which protect you from a host of threats, including power outages, surges, and lightning strikes. Eaton’s offerings are designed to deliver superior flexibility, maximum efficiency, and unprecedented reliability for network closets, server rooms, and data centers of all sizes.

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Eaton UPS is the #1 ranked solution in top Data Center Power Solutions. PeerSpot users give Eaton UPS an average rating of 9.0 out of 10. Eaton UPS is most commonly compared to Schneider Electric-APC Smart-UPS VT: Eaton UPS vs Schneider Electric-APC Smart-UPS VT. Eaton UPS is popular among the large enterprise segment, accounting for 56% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 12% of all views.

Helped 849,963 peers since 2012

Featured Eaton UPS reviews

Ray Parpart

Director of Data Center Strategy & Operations at University of Chicago

The biggest improvement I would like to see is the remote monitoring and management. All the interfaces should match. The unit touch screen, Web interface, and other remote options should provide the same information and it can never be enough! Presently the touch screens and web based interfaces look and function differently. I want to know what this unit is doing. I want to be able to track and trend the data. . The only other features I would like to see are technology improvements, which they're doing anyway. At what point do you go to transformerless? At what point do you have better caps? UPS operate in a simple matter. improvements in software, contactors, coupled with transformerless and Lithium-Ion are disruptive technologies. All the vendors are doing it and making it available. From an improvement perspective, they're on the right path. There isn't anything major that I can jump up and say, "I wish you would do this better." On the single-phase units, I'd like to see ESS and Lithium-Ion through the produce line down to the 50k units. These are coming!

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Bill_Johnson

VP of Colocation Data Center Operations at H5

I do like the ESS mode which I operate with the 9395s. However, I've got an issue with one of my UPS strings here in Denver: That ESS mode is too sensitive to utility noise. The utility shows no outages but I've got the UPS switching it in and out of ESS mode. That's a little bit aggravating and it's a concern that Eaton hasn't been able to remedy that yet. I don't know if that's Eaton or my manager who is dragging their feet. I like the touch screen. I don't like the fact that they've decreased the size of the touch screen. I'm actively installing a new 9395 system right now. It's operating, but the commission is in two weeks. These new modules came in, and I found that they had moved from a larger ten-inch screen to a seven-inch screen, which is a big reduction in size. I didn't like the fact that they said, "Well, we can give you the larger screen, but it's going to cost you more money because these are being phased out." This was at the time that a company was saying, "Let's partner," and we had been partnered together for four or five years. There were two issues: Number one is that I don't like that we found it out once the piece of equipment was delivered to us, that we weren't told beforehand that that change had taken place. And number two is that they then wanted to charge me $27,000 to go to the screen that's on all my other UPSs. I voiced my frustration about that and their response was, "Yeah, they're being phased out." Regarding the integration between the UPS and the batteries, I would say the same thing about any UPS manufacturer right now. I'm not sure if Eaton has started using lithium-ion, but it's almost like you have a UPS sitting there which feeds a string of UPS batteries, and then you get a battery monitoring system, which is another item. Although right now it doesn't hamper our operation, I would like for Eaton to figure out a way to integrate the batteries more seamlessly into a UPS system. I definitely selected the Eaton UPS based on the features and their capabilities. They're continuing down the road with that. They produced a Unity system and there's no power factor within the system, so that's a plus. I know they've gone to a one-megawatt system. I would like for them to get a larger system in the future and I know they're working on that. I would like the system to be able to support maybe 1.5 to 1.8 megawatts per UPS string. I don't know what interval they're working on. They've moved up, I think, to a 1.1 meg from the 750s. There's a very small market for that, but we've got facilities where we used to operate at one or two megawatts and now they're operating at five or ten megawatts. The power requirements for the new IT systems are a lot higher.

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Matt Yorston

Data Center Manger at a educational organization with 1,001-5,000 employees

The most valuable feature is the redundancy built into them. They work. Especially in today's climate, if your data center goes down, a lot of people come knocking at your door because they can't be productive and can't do their jobs. The best endorsement that I can give these things is they've never gone down. It's also very important that the solution is a three-phase UPS. Three-phase cuts down on power usage, which cuts down on our electrical bill, compared to a single-phase product. The footprint is standard, the same thing as every other solution that we could have gotten. But the power density in relation to its footprint compares really well. I have an APC that has the same footprint that's 20kW less. The Eatons have the same footprint but more power. Also, the solution's ability to be upgraded online without bringing down our production environment works. We've never had to go down. Then you have Eaton come out and upgrade the firmware on all the modules so that they're all even. It's a simple thing. It's a plug-and-play machine. If you need to add another power module, you just put it in like you would put a tape into a VCR or a CD into a CD ROM. You just throw it in and it automatically discovers itself. It's easy. When upgrading, you are able to increase the power capacity of the existing hardware until you get to 60kW. They're 12kW modules, so there are five of them. You can increase them by 12kW at a time. It keeps your operations costs down until you need it.

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Eaton UPS mindshare

As of May 2025, the mindshare of Eaton UPS in the Data Center Power Solutions category stands at 37.7%, up from 35.9% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Data Center Power Solutions

PeerResearch reports based on Eaton UPS reviews

Type	Title	Date
Product	Reviews, tips, and advice from real users	May 1, 2025	Download
Comparison	Eaton UPS vs Schneider Electric-APC Smart-UPS VT	May 1, 2025	Download

Title	Rating	Mindshare	Recommending
Schneider Electric-APC Smart-UPS VT	4.1	35.6%	100%	5 interviews Add to research
Liebert NX	0.0	9.6%	0%	0 interviews Add to research

Valuable Features

"The battery life seems to be pretty good. I don't have a lot of experience with other units of its size, but it does a good job of keeping our unit up."
"The technology is reliable."
"The fact that they're reliable and that they notify us whenever the line power drops are the only things we really need. All of our UPS's have been available and up whenever power outages have happened."

Room for Improvement

"I think the batteries are based on lead-acid technology so they have to be replaced every five years, but with the new lithium-ion battery technology that is available, it might be good if, at some point, they updated their battery technology."
"They could enhance their software, but overall, it's a good solution."
"When it comes to the power management software portion, that's the part that I haven't really seen or heard a lot about. The dashboards of the UPS's, or the management software, are one area that they could probably improve a little."

Pricing

"I have mixed feelings about the pricing and licensing. I believe that when you sell a UPS, and considering the UPS is a lifeline to a lot of the major corporations, the monitoring solution should be part of the package automatically, out-the-door. If you have to raise that price on the UPS an extra $5,000, then do so at that moment. Don't have that as an extra offer after the UPS has been sold. I believe that all UPSs need to have high availability, all the latest software installed, and be ready to go out-the-door."
"It is an expensive technology. The maintenance is expensive. The batteries are expensive. Replacing those batteries is expensive as a capital cost. You have to plan for it every four to five years, but it's the cost of doing business. The cost of not having a good reliable system in place is even higher when you have catastrophic failures. I would recommend the product, but you do have to be prepared to spend some money, both on the product as well as all the environmental preparations for powering the system and cooling system."
"For our used case, 12kW is good. It has worked very well for us. They can be a lot bigger and they can be smaller, but the 12kW seems to be just about right for us. It has a good price point."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Eaton UPS Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

12%

Manufacturing Company

10%

Government

10%

University

Construction Company

Financial Services Firm

Educational Organization

Retailer

Energy/Utilities Company

Comms Service Provider

Healthcare Company

Hospitality Company

Media Company

Real Estate/Law Firm

Outsourcing Company

Insurance Company

Legal Firm

Non Profit

Recreational Facilities/Services Company

Transportation Company

Wholesaler/Distributor

Performing Arts

Consumer Goods Company

Engineering Company

Venture Capital & Private Equity Firm

Pharma/Biotech Company

Compare Eaton UPS with alternative products

Learn more about Eaton UPS

Eaton UPS Key Features

Eaton’s power quality portfolio encompasses a comprehensive offering of power management solutions all from a single-source provider.

Complete backup solution: Protect against all nine power problems: power failures, power sags, power surges, under-voltage, electrical line noise, over-voltage, frequency variation, switching transients, and harmonic distortion. Minimize the risk for component stress, burned circuit boards, data crashes, and program failures.
LCD display: LCD interface for viewing current UPS status, feature adjustments, alarm settings, and servicing lockouts.
Central monitoring and event management: Monitor your entire system using Eaton’s web-based dashboard from a single screen to see a real-time picture of power quality and energy usage. From the dashboard you can set up and manage alarms and system events.
Comprehensive reporting: Eaton’s reporting feature allows you to see past individual measurements, trend graphs, and events. It analyzes the complex data from multiple sites and automatically consolidates the information into simple graphical reports.
Ethernet connectivity: Connect your Eaton UPS directly to your Ethernet network and to the internet and monitor it from your desktop without installing any additional software.

Reviews from Real Users

Eaton UPS stands out among its competitors for a number of reasons. Several major ones are its extensive monitoring and reporting tools, its scalability, and that it is a stable and very reliable product.

Brad G., a technical services manager at a government company, notes, “The fact that they're reliable and that they notify us whenever the line power drops are the only things we really need. All our UPS's have been available and up whenever power outages have happened. So far, the battery life, from my observation, seems better than average. It was one of the features that Eaton had described to us. They have a certain way of charging the batteries and keeping them charged so that they actually last longer.”

Juno C., a radiation oncologist at East Oregon Cancer Center, writes, "The battery life seems to be pretty good. I don't have a lot of experience with other units of its size, but it does a good job of keeping our unit up. There is no active power management. It just keeps the power up. We haven't had any power failures that are long enough to completely drain the battery. It's been good for small power failures. In addition, I can access the built-in webpage on the UPS and use that to look at the status. It's on all the time and monitoring. It gives us an email once a month telling us that our device is working properly. It will also list the power events that happened in that month."

Eaton UPS was previously known as Eaton Powerware, Powerware 9300 Series.