Eaton UPS Reviews

We use them for our data center backup and our telecommunications equipment room (TER) and our TER backups for our data systems. We use Centralized UPS for all of our telecom rooms and in our data centers and TERs, as well as throughout our facility and hospitals buildings.

We currently have four units and are getting ready to swap out a GE unit, putting an Eaton in, then we will have five units in total.

We are using both the 9395 and 93PM versions.

In our new hospital building, the compressors went bad in one of our MRI units. The vendor who is under maintenance contract for those claimed that the compressor failures were due to power surges into the facility, but we didn't have any data logs of this anywhere else except for in the UPS. The log data for the UPS is fed from the same branch system as the compressors for the MRIs, so we were able to go back and look at all the Eaton data logs of whenever they said that this event occurred. It did not show any information there. We were able to use that information to argue against the vendor that we did not have any bad power coming into the building. We also had our power company provide documentation saying that they did not report any bad power coming to us, as well. We have a direct circuit from our substations, so they are able to monitor from the substation. Between the two of them, we were able to save our facility $40,000 in service costs that the vendor was trying to make us pay for.

We have been able to get the data logs from them, which has helped us in dispelling some rumors (or accusations) that we have bad power by different vendors throughout the hospital. This has occurred several times for us. The logs have helped us a lot. 

The product is reliable. We previously used individual UPSs in every telecom room. By moving to Centralized UPSs, it is lower maintenance. We have just one guy (one of our supervisors) who oversees all the UPSs. He is the system supervisor. Through our Cellwatch system, which is connected to all of them, he is able to see what the status of all those UPSs are. Then, he is able to monitor the battery conditions. Because they are all the same, it limits the training and everything that you have to know between the different systems. This has helped us on the manpower side of things by lowering the manpower needed to maintain them.

We like the touch screen functionality. I have not personally had a lot of experience with it, though my supervisor has. He likes to be able to navigate through it, while our older GE system does not have this functionality. The GE system is very plain with just a few buttons, and it's very difficult to get information out of it. Eaton's touch screen functionality was something that was very quick to impress everybody with its ability to get to everything.

We use the touch screen functionality to monitor for battery life, the amount of usage that the UPS is being supplied, and how much energy is being supplied through it for our backup time period. We even look at the incoming power to see what the condition of our incoming power is. Therefore, we are using it more as a tool to monitor feeding power, not just the power that of what it's feeding. We use it to see how we're balancing our loads across circuits, because we're using 240 UPSs. Thus, we are trying to balance the loads when splitting the power down to 120 volt circuits, keeping it balanced across the legs of the power.

We run dual battery bank systems. Therefore, if we are doing maintenance on one side, then we can maintain the other side and still have the battery backed up. In our data center, we have redundancy in all of our racks. When UPS feeds one half of the rack, the other feeds the other half of the rack. We have dual power supplies to everything. We have a lot of redundancies because of that. Luckily, with Eaton dual Battery Cabinets, we can maintain the systems at all times (short of a transformer issue), even while we're doing the maintenance on them. Our IT department loves this, because we don't shut them down at all.

The battery life of the older batteries is the only thing that has been our issue up to this point. Luckily, the Cellwatch system that is on there identifies it and notifies us ahead of time when we should get them changed pretty quickly. This may be addressed with the lithium-ion batteries, but it is too early in our ownership of a UPS with a lithium-ion battery to know.

The UPSs are very stable. 

It has prevented us from having downtime because we have UPSs to get us through blinks and power outages. It prevented us from having downtime with all of our medical record systems and other data systems, which would include our telephone system since it is voice over IP. If we didn't have UPS in place during a downtime incident, it would have crippled our organization pretty quickly. We would have had to go to our downtime procedures, which would have slowed everything down. Most of our clinic visits and other outpatient functions would have been shutdown because they would not have had access to all the electronic medical files. Based on our downtime procedures, for every hour down, it usually takes around three days worth of time to recoup the backlog of information and get it back into the system. Eaton UPSs have saved us a lot of potential headaches.

Scalability has been pretty good. We were able to increase the battery. We only installed one battery cabinet, then we added a second one for additional capacity later on. That was a nice feature that others haven't been able to do.

As of right now, we don't plans to purchase additional UPSs. However, that can change in the company depending on many factors. We have a Centralized UPS in all of our buildings.

We have used tech support from time to time. My supervisor has called them. I have not had any direct dealings with tech support.

The only other UPS solution that we were using was our GE UPS, which is still in place right now.

Blackmon Agency helped with the deployment. Our experience with them has been excellent. It's been a great relationship.

They typically have two technicians here when we deploy and hook it all up. Then, we have several of our folks who are our subcontractors there, just to make sure everything goes smoothly in the connections over there.

It is by far the best investment that we have made.

The UPSs are saving us approximately $50,000 a year.

It has been more of a cost of doing business and maintaining our systems. We use it more as an insurance policy to ensure that our medical records stay up and running. The loss of revenue would have a bigger impact to our organization if our systems were not up and operating. An outage over a 24-hour period could easily be in the $300,000 range, which would be pretty substantial. We are a three million square foot hospital with 380 beds, so it would impact us quickly.

We have a service plan through Eaton. A local vendor, Blackmon Agency, who is a third-party, helps manage it for us. I don't get into it everyday. Our supervisor manages it with the local reps. I just helped orchestrate their initial agreement, then they have managed it since then.

The design of GE system was the biggest difference, specifically the maintenance bypass system. The way it was designed was very poor. In order to take the UPS off the system to do the main work for anything on it, you still have to have a blink on all your systems in order to do that. Whereas, the Eaton UPS has an ability to not blink, even though you bring it offline.

With the Eaton UPS, we are able to do the service work and not have to maintain them, but yet we can keep the systems up and operational. However, with the GE system, that was our first UPS that we put in. We realized quickly that we can't maintain them and keep the systems up and operating. We've had to do some other modifications just to be able to do maintenance to that unit.

I would strongly encourage you to evaluate the Eaton UPS just because of its reliability and ease of maintenance. It has been very reliable for us. The relationship and reliability of the unit made it a great purchase and selection for us. The service has been great too.

The unit's footprint is a bit larger than some of the others, but it is nothing that we haven't been able to manage. Most of the areas that we have installed them have been in new areas which have been renovated. We just designed around that size footprint and filled it, building the room to allow for the size of a footprint. Because of the footprint and cabinets sizes, it seems to be easier to maintain, even though it is a slightly larger footprint, as they are a GE unit. It is also easier to maintain because the cabinets are designed differently.

Only one of the units has lithium-ion batteries, the others currently do not. However, they are looking at changing this when our battery replacements come due. We will be replacing the GE product with an Eaton that has a lithium-ion battery.

Eaton UPSs are primarily used in corporate data centers. It's the UPS before the generator starts.

We like the easy-to-read display screen and the web configuration where you can manage the unit.

The technology is reliable.

We haven't had any issues with it. We've been very happy with the units.

They could enhance their software, but overall, it's a good solution.

We have several versions of Eaton UPS deployed.

Eaton UPS is a stable product.

It is scalable. You can purchase units with a larger battery supply, which will give you more downtime. You can coordinate that and figure out how much battery time you need based on your risk level and the configuration of your generators.

The technical support is excellent.

The initial setup is relatively straightforward.

It is deployed and the units are maintained by an Eaton Professional, 

On our end, there is very little interaction from the end-user.

I don't have anything negative to say about this solution. 

In the time that we have had it, it has been an excellent product that's very reliable. We haven't had any problems with it. 

The support is really good. They offer quarterly support calls, which are very helpful.

It only does one thing, it gives you the power and all the information you need. There are not many features on there. It includes a power management feature. 

I don't see any features that will help me more than what is already there.

I would rate Eaton UPS a seven out of ten.

We have distribution centers. Our newer distribution centers have regular UPS's in them from Liebert. But we have two distribution centers that are older and we keep a small amount of network gear and server gear at those locations, two racks' worth usually. We use the Eaton UPS to support those racks. We can't have our power going down just because of a blip. 

They mostly support our Cisco, HP, and Dell gear. We have one UPS in one rack and one UPS in the other rack. They're set up to always be redundant.

The alternative was to put in a large UPS at a couple of locations, which we didn't have room for. So the Eaton solution made my life a lot nicer. I have found something that I can rely on, and I know the installation is easy.

We have not seen any hot spots. We monitor all locations through Environet and we have not seen any issues with these causing hotspots or in-rack heat. That was a concern with the first install we did, because we basically had to install it in a closet. Once we got through that one, and it was okay, we never thought about it again.

It has also saved us a fair amount of rack space.

The most valuable feature is that they work. They've been really reliable for us. They come as advertised. There is also a nice network feature that allows us to monitor them.

It's also very important that it's a rack-mountable, three-phase UPS. Some of the equipment we run requires a three-phase, such as HPE BladeSystems and some of the Cisco core devices.

I like the footprint because it's 12U and then you put the other module into it, so it's about 15U. That's so much better than what we were looking at before. We were looking at almost a full rack of UPS's. The power density in relation to its footprint is fine. I looked at things that were a little larger, and they took up a whole rack. I looked at things that were smaller but they wouldn't have supported our needs because we needed 12 kVA. It's a nice footprint.

We also have their remote monitoring installed. It's very easy to use.

If they could reduce the footprint even more, that would be great. And they could always make heat dissipation better. But as long as they're reliable and they work, I don't think there is much room for improvement for them.

We put our first one in two years ago.

No, issues at all. Lots of reliability. They're used heavily every day.

I have not had to scale them yet. It looks like it's pretty easy. It's just another module at your plugs. I haven't utilized the building-block nature of the solution yet.

Its ability to be upgraded online without bringing your production environment down would be great if I had to use that feature, but I have not. Any time I can do anything online, that's the better way of doing it.

In terms of upgrading, we don't have a set plan right now. I'm not saying we won't, but right now there's no plan.

Their install techs and the standard support are great to work with. They came and got the job done. We had a building in Atlanta where they were putting one in and there was a part that got lost because we weren't there to receive the equipment; it was the construction people who did. Eaton support was able to go out, get the part, come back, and get it working. Same day. No charge.

I have rave reviews for their techs. I don't have a lot to compare against, but from my experience with them, I would buy from Eaton again if ever needed to.

We have their parts replacement plan but we don't do the service plan. T&M is our company policy. We haven't needed any onsite service because we haven't had any issues at all.

Prior to having Eaton's BladeUPS in the five locations we have them, one location did not have a UPS, three were new construction, and the fifth one had a UPS, but it was a single-phase and it was about 20 years old.

At that last location I chose Eaton because I'd used it before. The first location I did with Eaton was a distribution center. Before Eaton, every time that center lost power — and it was right at the end of the grid, so it lost power a lot — the network would go dead and we'd have to recover the network and everything else. That's when we decided to put the UPS in. That's when I did the little evaluation I did. I worked with CDW for that. In fact, I've bought all of them through CDW.

I had to get a circuit running to me, but other than that I didn't have to have an electrician. That saved some money. In our distribution centers we have electricians, so that wouldn't cost me in those locations, but at the construction sites that I put it in, it would have.

The deployment, overall, is very straightforward. You just follow the cookie-cutter book that they give you to install the rack. Then their tech comes and, within a couple of hours, it's up and running. It easily takes less than a day.

We don't require any staff for maintenance. With my large UPS, I have a once-a-quarter maintenance program from the vendor, but this requires none. Three people in our organization interact with the Eaton UPS but that's a minor part of their jobs.

There was one tech from Eaton involved in the installation, and from our organization there was me and another person. We actually did the install and then they came in, connected it up, and did the confirmation on it.

At that one location where the power kept going down we have seen ROI by far. We couldn't keep having outages of 10 to 15 minutes. The UPS does what it does. It keeps the power up until our generator takes over.

The pricing was very fair. That was one of the criteria when we did our evaluation and Eaton had the better price at that time. And what's amazing about it is that I found no other costs with Eaton. It was the cost of the UPS and the cost of the parts contract and that was it. They have not ever charged me anything else.

I did a comparison when I did the first Eaton and they were by far, not just on footprint, but overall, the better product.

The greatest thing about them is how easy they go in and start working.

My advice would be to follow the installation manual. It's not a hard install, but it's a little tricky. It's a heavy unit, so you have to make sure you have enough people to move it into the rack and get the platforms in the rack correctly. Other than that, just let it do its job.

We have two of the 9395s and eight of the 9315s. They support our data center and the call center. We have them in place to ride through any power blips or outages. They're part of the critical systems for the business. The UPSs have to be in place and keep our data center running and call center running without any kind of interruption.

They have saved our organization from downtime. At one point we lost both utility feeds and the UPSs rode us through until the generators kicked on. We then ran on generator for 30 minutes and, after 30 minutes, the power came back. The UPS was only active for seven seconds. It had to maintain power in the data center until the generators came on. But if we didn't have the UPSs in place, we would have lost power to the data center and that would have shut our business down. We can't do business without our data center. Although it can get back up and working fairly quickly, it would still impact customers for days.

I don't know how much money having the UPSs saved, but I would say it was a substantial amount.

The most valuable feature is that they don't go down. We haven't had any other UPSs in this location, but we've had Chloride UPSs at other places and they didn't do so well.

The touchscreen functionality, being able to go to the UPS and look at readings, etc., is pretty intuitive. It's user-friendly. It's useful to know where you're at.

In terms of the unit's footprint, it fits well, considering its functions.

We also use the UPS Service Plan. We have a contract with them for that. It's very good. We use it all the time. We have to do PMs (preventive maintenance) on the UPSs throughout the year, as well as on the batteries. We've got enough units that they'll bring an extra tech in. I, myself, don't do anything with them, other than monitor them onsite. They are pretty much a fixture, like a piece of the building. They're in, they run, they do their thing. And if we get an alarm we call a tech and he comes out and he takes care of it.

We haven't had any issues with stability.

The scalability is good. With the 9395s you can buy extra pieces that connect up to the UPS which will expand the capacity of the UPS. Then you have to buy extra batteries. But you can scale it from 250 all the way up to 1.1 megawatts.

When we call a ticket in, we usually get somebody out here within an hour or two. In general, their tech support is really good.

We have had to contact them for issues. One time, a feedback breaker in a system-bypass module, or something like that, was tripped. We brought them in to see what caused it. They figured it out and we haven't had an issue like that again since.

We were using an older style, the 9315s from Eaton. But we've always been using Eaton UPSs for backup power.

We have to bring an Eaton tech out to do the initial setup. It's a specialized piece of equipment with proprietary information, programming, and all of that. You've got to make sure that all the parameters are right, so it's not something you can just do yourself.

Once it gets powered up and everything's wired up, it takes about an hour. There are no preparations that we need to do on our end before they implement.

Once they're up and running we need one person to maintain all the UPSs.

I don't know how to put a number to ROI, because I don't know, if we went down, how that would impact the business from a cost perspective.

The Service Plan we have is on a three-year contract.

We looked at Liebert, but we liked the Eaton better. They were comparable when it comes to cost. The difference was efficiencies.

If you absolutely do not want to lose power to your computers, your data center, or any piece of your business - if your business has to be running 100 percent of the time - you have to have a UPS in place and a generator. For us, it's just a part of the process of keeping the data center up. It's a piece of equipment that does a specific job so that we don't see any kind of power hiccups or outages.

We don't have any issues with the Eaton UPSs, they do really well. We seem to be pleased with everything, the way they're functioning now.

The UPSs back up our critical IT infrastructure. And PredictPulse allows us to manage and reduce downtime of the UPSs. PredictPulse monitors the UPS. It's a cloud service. 

We had an air conditioning problem, and we had no monitoring on that equipment. The PredictPulse alerted us that the room was too hot and we were able to solve the problem before it damaged our UPS. It saved our company from having downtime. The UPS has also saved us money, although I know what those numbers would be.

The monthly reporting is one of the most valuable features. It gives us an overview of the last month of its operation and we can see trends that are showing improvements or where availability and performance are decreasing. 

The visibility the PredictPulse service provides into our UPS equipment through the reporting is very good. It gives us very high visibility. We can go into the card and look at every parameter, all the settings, all the values. There are several tabs we can look at. We get a very good understanding of what the unit is doing, all remotely. It's very good.

I like the UPS touch-screen functionality as well. It's good.

The stability of the UPS is very good. There have been no issues.

The scalability is comparable. You can go very small or very big, so it's very good.

Eaton's technical support is good. When we call them, they're knowledgeable. They listen to our questions, they walk us through the steps to go through the process to fix it ourselves. And if not, then they pass it on to have someone come out or to someone else to call us back.

We have different vendors for UPS. We have three or four. But Eaton is our standard, currently, because of the reliability and the reputation of the company and the product.

The initial setup was straightforward. It's very step-oriented. You just follow along; it's a simple process to follow.

Deployment of the product is typical. It's usually a six-week lead-time, which is typical of most equipment. It's not good, but it's just what is expected in the industry.

Our path is to use them in new buildings and new remodels.

We usually use our own mechanical engineer consultant. Eaton is our preferred vendor. Our engineer chooses the product based on our standards and then works with the project team from our company.

For deployment, we usually require one technician from Eaton and our own engineer.

We have seen ROI by going with Eaton, but I don't know what the numbers would be.

We evaluated Schneider and Liebert. 

My advice would be to have a good consultant who understands your power needs and the amount of downtime that is acceptable.

The biggest lesson we've learned from using Eaton products is their reliability. It's there when you need it.

I don't have a problem with the footprint of the UPS units. They're big, but they have a lot of stuff. They are pretty versatile. You can put them close to things. They're good.

It is for data center support to keep our equipment powered up. It is for backup power.

It is a redundant UPS. We have an A and B for power.

We have not had any outages or downtime using this UPS. It has kept us from having any outages.

It lets us know about any issues with the power. It is very sensitive to any surges or sags in power. We receive those messages and know when they are happening.

I would like to see there is a little more clarity on what the issue is on the notifications that we receive. This would make it easier for us. What we have to do now is sometimes go to the UPS to figure out exactly what the issue is, because it's not always clear.

It is a quality product. As far as I know, we have had no failures that I can think of. It has been very stable and reliable.

Some of the models are much more scalable. Our module has an option where I can add a module to it, so it is pretty flexible.

We currently have two Eaton UPSs on two different floors. One is a Powerware product, then Eaton purchased Powerware. We don't have any plans to purchase another right now, as there isn't a need.

When I think about who I have used, technical support has been very good. We talked at different times about battery replacement and some of the reports. I got clarity on what reports would say, for example.

The service side is very good at what they do, and because of that, we have had no issues.

We previously used GE. We switched to Eaton because we didn't have the best experience with GE. We had issues with their equipment, such as a failure.

It was simple to get it installed. We had it up and online quickly. It didn't take us very long to get it up and running. The process was seamless and easy to do.

We used Eaton's consultant for the deployment. My electrician worked directly with them.

For deployment and maintenance, there is usually one technician who we have come onsite. Then, there is just a computer operator in my group who gets them access to it.

It saves our company money. Because if there is an outage, it is approximately $1 million a minute for an outage. Since we are a very large credit union, outages would be very expensive for us.

I have a maintenance contract with Eaton, which has been very good. The notifications that we receive, we use email to my team, and they work well. 

We also evaluated Liebert, Schneider, and APC.

Liebert was a good alternative. Back when I started my career, we had a Liebert UPS in one of our data centers. It was very reliable. They were definitely a consideration. 

Part of what we looked at was Eaton service models in the area where we are located. They had plenty of technicians available. The product is made here in this area, so parts are readily available. 

There were quite a few reasons that we leaned toward Eaton, and it also had good recommendations from others.

Take a good hard look at it. I don't think you will find another UPS that is more reliable than theirs.

I have been very happy with it. It is an improvement over the other UPS that we use. I like what they have brought to us for a solution.

It's about average size compared to others. It might be a bit smaller, but it's about what I would expect, size-wise.