"The solution's color chassis options are a benefit. One of our new standards is that we've gone red and yellow with all power cables and PDUs, for primary and redundant. It's very easy for a technician to see that he's not unplugging both the power supplies of one unit. When everything is black and you're trying to trace it, sometimes your finger accidentally comes off the cable and you get on the wrong one. Next thing you know, you've unplugged both power supplies of a system and you have a crash... The red and yellow make it almost idiot proof."
"What's most valuable about this is that Eaton built for us the exact model that I needed. We went through the customization options, everything from the cable length and electrical specifications to the color of the PDU. It showed different color PDUs to keep my company's data center that much more organized."
"Their service and their relationship with their customers is their biggest value, absolutely, compared to the competitors that I've dealt with... the service organization of Eaton is one of their strongest points."
"Scalability has been pretty good. We were able to increase the battery. We only installed one battery cabinet, then we added a second one for additional capacity later on. That was a nice feature that others haven't been able to do."
"We have utilized the building-block nature of the solution as we have grown. We can add modules, which helps from a cost standpoint and protects the initial capital investment in the system, rather than having to completely replace the system. We can start small scale and incrementally fund additional capacity as needed rather than purchasing a system, having to pull it out, and buying a brand new one."
"The most valuable feature is that they don't go down. We haven't had any other UPSs in this location, but we've had Chloride UPSs at other places and they didn't do so well."
"The visibility the PredictPulse service provides into our UPS equipment through the reporting is very good. It gives us very high visibility. We can go into the card and look at every parameter, all the settings, all the values. There are several tabs we can look at. We get a very good understanding of what the unit is doing, all remotely. It's very good."
"Our Eaton UPSs help with business continuity. I have a reliable system in place that I know that I can trust."
"The touch-screen functionality is easy to read. There are tabs at the top and there are statuses at the top, graphics that give you a quick glance. We use the touch-screen for metering, to make sure the input and output meters are good. We also check alarm events and system history. Those are the things we usually check the most."
"The two things that I like are the ESS, its related components, and the bypass sync, which means if there's a problem with the UPS I can mechanically wrap around it without going to static bypass. Eaton has one of the few units on the market that will do that."
"The initial setup was slightly complicated due to the mounting incompatibility with the competitor's server cabinets, the one that I described to you earlier."
"My only complaint with it is that we use Panduit wire management and Eaton's PDUs will not lock into Panduit. There are two little knobs on the back where you can just slip it in and it'll lock right into the wire management, but it does not work on Panduit. It only works on their proprietary wire management. It needs to be able to integrate with other wire managers."
"I would like to see there is a little more clarity on what the issue is on the notifications that we receive. This would make it easier for us. What we have to do now is sometimes go to the UPS to figure out exactly what the issue is, because it's not always clear."
"I want to monitor remotely and that is a complaint I have... The remote monitoring software they have does not provide the same information that the touch screen provides and neither provide me the same information that the field techs can draw out of the unit when they directly connect to them."
"Deployment of the product is typical. It's usually a six-week lead-time, which is typical of most equipment. It's not good, but it's just what is expected in the industry."
"The battery life of the older batteries is the only thing that has been our issue up to this point. Luckily, the Cellwatch system that is on there identifies it and notifies us ahead of time when we should get them changed pretty quickly. This may be addressed with the lithium-ion batteries, but it is too early in our ownership of a UPS with a lithium-ion battery to know."
"One time, a feedback breaker in a system-bypass module, or something like that, was tripped. We brought them in to see what caused it. They figured it out and we haven't had an issue like that again, since."
"They could enhance their software, but overall, it's a good solution."
"When it comes to the power management software portion, that's the part that I haven't really seen or heard a lot about. The dashboards of the UPS's, or the management software, are one area that they could probably improve a little."
"The industry is going to a smaller footprint, but that does come at a cost, specifically for battery reserve time, size and density of the system, and BTU generation. Those three areas contribute to the heat generation factor. I think that they've done a really good job. But, when you look across our infrastructure, it's the UPS system that takes up the most space of any of our products."
Earn 20 points
Eaton PDUs is ranked 11th in Data Center Power Solutions while Eaton UPS is ranked 2nd in Data Center Power Solutions. Eaton PDUs is rated 10.0, while Eaton UPS is rated 9.0. The top reviewer of Eaton PDUs writes "Power monitoring alerts us when there is a commercial power issue to help ensure we don't lose equipment". On the other hand, the top reviewer of Eaton UPS writes "Company value is more than the product. It is their people Eaton's great product and people keep bringing me back". Eaton PDUs is most compared with Schneider Electric-APC Smart-UPS VT, whereas Eaton UPS is most compared with Schneider Electric-APC Smart-UPS VT, Liebert NX, Schneider Electric-APC Symmetra PX, Gamatronic Mega Power+ and Tripplite SmartPro.
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