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ConnectWise ScreenConnect Reviews

Vendor: ConnectWise
4.2 out of 5

What is ConnectWise ScreenConnect?

Featured ConnectWise ScreenConnect reviews

ConnectWise ScreenConnect mindshare

Product category:
As of July 2025, the mindshare of ConnectWise ScreenConnect in the Virtual Meetings category stands at 1.8%, up from 1.7% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Virtual Meetings

PeerResearch reports based on ConnectWise ScreenConnect reviews

TypeTitleDate
CategoryVirtual MeetingsJul 28, 2025Download
ProductReviews, tips, and advice from real usersJul 28, 2025Download
ComparisonConnectWise ScreenConnect vs ZoomJul 28, 2025Download
ComparisonConnectWise ScreenConnect vs WebexJul 28, 2025Download
ComparisonConnectWise ScreenConnect vs Microsoft TeamsJul 28, 2025Download
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Key learnings from peers

Valuable Features

Room for Improvement

ROI

Pricing

Popular Use Cases

Service and Support

Deployment

Scalability

Stability

Review data by company size

By reviewers
By visitors reading reviews

Top industries

By visitors reading reviews
Computer Software Company
14%
Manufacturing Company
13%
Healthcare Company
7%
University
7%
Comms Service Provider
6%
Performing Arts
6%
Financial Services Firm
6%
Educational Organization
6%
Real Estate/Law Firm
4%
Government
4%
Outsourcing Company
4%
Construction Company
3%
Non Profit
2%
Legal Firm
2%
Insurance Company
2%
Transportation Company
2%
Hospitality Company
2%
Energy/Utilities Company
2%
Retailer
2%
Wholesaler/Distributor
1%
Logistics Company
1%
Media Company
1%
Recreational Facilities/Services Company
1%
Pharma/Biotech Company
1%
Mining And Metals Company
1%
Consumer Goods Company
1%
 

ConnectWise ScreenConnect reviews

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Todd Blake - PeerSpot user
Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC
Verified user of ConnectWise ScreenConnect
May 9, 2023
Product version discussed: 23.2.9.8466
Simple to set up, reasonable pricing, and useful remote control capabilities

Pros

"I've noted an ROI while using the solution. "

Cons

"I would like to see more overlap, meaning, I would like to be able to see what processes are running on a computer, for example, or what services are running."
SS
Technology and Logistics Director at a media company with 501-1,000 employees
Verified user of ConnectWise ScreenConnect
Jan 16, 2022
Multifeatured remote access software which offers security, stability, and easy scalability

Pros

"Offers more security than TeamViewer, Google Remote Desktop, and Zoom. It's a stable, feature-rich solution that's easy to set up and easy to scale."
Find out what your peers are saying about ConnectWise ScreenConnect. Updated July 2025
863,679 professionals have used our research since 2012.
ME
Principal Consultant at Ellnet
Verified user of ConnectWise ScreenConnect
Feb 16, 2024
An easy-to-deploy tool that helps users use remote control or access

Pros

"The product is really easy to deploy."

Cons

"There can be some complexities when running patches or when building up all the profiles, making them areas where improvements are required."
Cobus Burgers - PeerSpot user
Managing Director at NETCB
Verified user of ConnectWise ScreenConnect
Jan 22, 2023
Reliable, affordable, and quick to set up

Pros

"It's very low maintenance."

Cons

"At the moment, there's absolutely no specific feature that we actually need additionally since all the features that we need are available. "
PeerSpot user
SA at a university with 1,001-5,000 employees
Verified user of ConnectWise ScreenConnect
Jan 20, 2022
Our help desk can remote to the end-user's PC from anywhere

Pros

"ConnectWise Connect is very convenient as we can remote to a PC even when it is not within our LAN."

Cons

"I would like ConnectWise Control to be more transparent on the real costs to renew their license."
VD
IT System and Network Administrator at a maritime company with 10,001+ employees
Verified user of ConnectWise ScreenConnect
Jan 13, 2022
Easy to set up and configure with good pricing

Pros

"I do love the monitoring page. If you are using ConnectWise Control, which is the on-prem version, when you are logged into the admin panel, there is a status page that checks network connectivity, the status of the license, and so on."

Cons

"On a Linux machine, there are different limitations that are not there on a Windows Server. Much more limitations exist on Linux deployments."
Cobus Burgers - PeerSpot user
Managing Director at NETCB
Verified user of ConnectWise ScreenConnect
Dec 30, 2021
Excellent Remote Control Security, designed for your Remote Workforce

Pros

"Due to the fact that we can help our clients virtually, the solution has allowed us to reduce our travel costs by about 90%."

Cons

"Something that I would like to see in the future is mobile video streaming. They do provide audio conferencing, but seeing the problem makes it easier to solve the problem. If they had video streaming, if a client had a physical problem with something and I couldn't get remote access, the client could use his mobile phone to show me the problem. In these cases, even if a client's systems were down, I could help, so long as I had a mobile phone environment."
MikeChacker - PeerSpot user
IT Manager Global Service Delivery at a energy/utilities company with 1,001-5,000 employees
Verified user of ConnectWise ScreenConnect
Nov 17, 2020
Product version discussed: 20.11.1479
Improves our efficiency, straightforward to use, and provides the facility to transparently execute commands in a remote session

Pros

"You can bring up a command prompt remotely and execute commands without having to disturb the user."

Cons

"I really didn't care for the onboarding process and it is something that should be improved."