Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) Reviews

Name: Citrix DaaS (formerly Citrix Virtual Apps and Desktops service)
Brand: Citrix
Rating: 4.2 (126 reviews)

Vendor: Citrix

4.2 out of 5

126 reviews
92% willing to recommend

2,697 followers

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What is Citrix DaaS (formerly Citrix Virtual Apps and Desktops service)?

Enable secure, flexible work with the leader in virtual apps and desktops

Get the Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) Buyer's Guide and find out what your peers are saying about Citrix DaaS (formerly Citrix Virtual Apps and Desktops service), VMware Workstation, Workspace ONE UEM and more!

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is the #1 ranked solution in top Application Virtualization solutions, #1 ranked solution in top Desktop as a Service vendors, #3 ranked solution in top Virtual Desktop Infrastructure (VDI) solutions, and #5 ranked solution in top Remote Access solutions. PeerSpot users give Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) an average rating of 8.4 out of 10. Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is most commonly compared to VMware Workstation: Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs VMware Workstation. Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is popular among the large enterprise segment, accounting for 58% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 19% of all views.

Buyer's Guide

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service)

May 2025

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Featured Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) reviews

Grant Waddell

Head of IT Architecture & Operations Support at Lyntia

We use Citrix Workspace on Citrix Cloud. We have all of our servers on the AWS public cloud. There are a number of tools that we can implement that would save us costs. However, we've stuck to Citrix for convenience. If the prices keep increasing, we will have to consider other solutions. Users need to understand the tool's limitations correctly and what they require from a usability perspective. They should also understand the configuration of security policies. In some cases, people are unable to download or upload files onto their PCs, which is necessary for them to do their work. Users should understand the limitations of the product or the configuration options. Overall, I rate the solution a seven out of ten.

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Mohd Abdul Aziz Shah Sulaiman

Endpoint & Digital Wokrspace Management at Telekom Malaysia

Citrix Workforce is good, but it needs improvement in diagnosing network issues. When errors occur, it is difficult to determine if they're due to network issues, Workspace issues, or environment issues. The error messages are too vague, just stating "connection error" without specifying if it's an IP address issue, connectivity problem, or something else related to the network. This lack of detail makes troubleshooting difficult. We often have to reinstall everything in Workspace, without knowing the root cause. Even after engaging with Citrix and sending logs, the feedback is often unsatisfactory, not meeting my expectations. This trial-and-error approach isn't effective problem-solving. While these issues aren't everyday occurrences, when they do happen, they can be catastrophic for our operations team.

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Mohd Abdul Aziz Shah Sulaiman

Endpoint & Digital Wokrspace Management at Telekom Malaysia

The security layer is very high because I cannot copy-paste outside of the VDI. Screenshots are not possible, as everything will appear black. Within the VDI, users are focused on their specific tasks. It is a lightweight application that incorporates multi-factor authentication. It allows contact centers to work from home, using the VDI for application access while ensuring the person accessing the machine is the one doing the work. The security layer is robust, preventing copy-pasting outside the VDI or screenshotting.

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Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) mindshare

Product category:

As of May 2025, the mindshare of Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) in the Application Virtualization category stands at 27.1%, down from 27.8% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Application Virtualization

PeerResearch reports based on Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) reviews

Type	Title	Date
Category	Application Virtualization	May 29, 2025	Download
Product	Reviews, tips, and advice from real users	May 29, 2025	Download
Comparison	Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs Microsoft App-V	May 29, 2025	Download
Comparison	Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs Microsoft Virtual Server	May 29, 2025	Download
Comparison	Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs Parallels Remote Application Server (RAS)	May 29, 2025	Download

Title	Rating	Mindshare	Recommending
VMware Workstation	4.4	N/A	93%	56 interviews Add to research
Workspace ONE UEM	4.1	N/A	84%	101 interviews Add to research

Valuable Features

Citrix DaaS offers WAN optimization, secure remote access, and centralized management, enhancing user experience across devices. Features like ICA/HDX for low bandwidth, flexible provisioning, and robust security protocols ensure seamless application and desktop virtualization. Users appreciate the intuitive interface, scalability, and integration with Citrix analytics for real-time monitoring and performance optimization, delivering reliability and adaptability for remote and hybrid work environments.

"I recommend Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) for companies distributed across the world because it facilitates easy configuration and deployment without extensive infrastructure."
"It is a lightweight application that incorporates multi-factor authentication."
"One of the best features of Citrix Workspace is that we can access it from any device anywhere."

Room for Improvement

Citrix DaaS requires improvements in Active Directory integration and desktop optimization. Users find it complex, with steep learning curves. The interface and management tools need refinement, and there are frequent concerns about latency and performance lagging, especially in video conferencing and application speed. Support and documentation are lacking, complicating troubleshooting. Pricing is high, with demands for better affordability. Compatibility and integration with various environments, including cloud services, remains an ongoing challenge.

"The price is currently high, and having tiered pricing would benefit companies."
"The dashboard should be more user-friendly as the tabs are not organized clearly."
"The solution's cost has almost doubled this year, and it could be made cheaper."

ROI

Citrix DaaS provides significant financial and operational benefits. Users report reduced hardware and IT maintenance costs, extended hardware lifecycles, and enhanced productivity. Organizations can achieve substantial savings, evidenced by decreased electricity and fuel usage, and improved uptime. IP protection and enhanced data security are key advantages. The investment, while substantial, yields strong returns over time, especially with large user bases or high-demand applications. Hybrid cloud solutions and lower environmental impact are additional benefits noted.

Pricing

Citrix DaaS pricing is perceived as expensive with complex licensing options. Licensing models include per-user and concurrent, with potential savings via volume discounts or value-added resellers. It's competitive compared to other vendors like VMware but still considered costly. Costs can increase with necessary Microsoft licenses or additional services. Large enterprises may find it more viable due to scalability advantages. Enterprises should carefully evaluate their needs to optimize Citrix purchases to leverage advanced features without over-investment.

"We spent nearly 1,50,000 Euros for 250 licenses."
"As for the cost, it is neither cheap nor expensive. Personally, I find it quite expensive, especially if you want to add more features. The security features we use include App Protect and Endpoint Protection."
"If one is a high price and ten is a low price, I rate the tool's price a three."

Popular Use Cases

Citrix DaaS is mainly utilized for remote and branch offices needing secure, reliable access to corporate resources. It facilitates application publishing and virtual desktop management, reduces bandwidth usage, and enables secure connection for diverse devices. It's leveraged for application virtualization and desktop provisioning across various sectors, enhancing flexibility and maintaining operational continuity. Many organizations employ it to optimize remote access, streamline app delivery, enhance collaboration, and ensure business continuity, particularly during events like the pandemic.

Service and Support

Citrix DaaS customer service is often described as good, with users highlighting fast response times. Technical support varies, receiving both high praise for expertise and some criticism for delays, especially with initial support levels. Many users report excellent experiences, citing quick resolutions and knowledgeable staff, while some mention a noticeable decline in quality over time. Users note that technical support is effective when escalated and often work closely with customers to resolve issues efficiently.

Deployment

The initial setup of Citrix DaaS is generally described as straightforward by most. Users appreciate the wizard-based installation and scalability. However, complexity arises when integrating with numerous components and configuring advanced settings. It requires knowledge of Citrix environment, networking, and security infrastructure. Some report challenges when handling Citrix's various aspects but agree that proper expertise or partner support can ease the deployment process. Deployment time varies based on the environment and requirements.

Scalability

Citrix DaaS is praised for its scalability and ease of expansion across various virtual environments. Users report seamless scaling from small to very large user bases. Some note the need for careful capacity planning and compatible infrastructure. Citrix DaaS is adaptable to various business sizes, offering vast scalability options by leveraging technologies like Azure. Companies are able to scale quickly in response to demand while some mention potential cost and troubleshooting challenges.

Stability

Citrix DaaS demonstrates strong stability with many users reporting a stable and reliable performance. Initial challenges exist, such as configuration and integration issues. Stability improves significantly when designed by certified architects and follows best practices. Network reliability and infrastructure impact performance; organizations highlight Citrix's maturity in delivering high availability, making it indispensable for many. Continuous improvements and upgrades have enhanced its stability, with users rating it highly for robust performance and reliability.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

19%

Financial Services Firm

11%

Manufacturing Company

Government

Healthcare Company

University

Insurance Company

Comms Service Provider

Retailer

Construction Company

Educational Organization

Hospitality Company

Real Estate/Law Firm

Media Company

Energy/Utilities Company

Outsourcing Company

Legal Firm

Non Profit

Transportation Company

Wholesaler/Distributor

Performing Arts

Recreational Facilities/Services Company

Logistics Company

Aerospace/Defense Firm

Consumer Goods Company

Pharma/Biotech Company

Compare Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) with alternative products

Learn more about Citrix DaaS (formerly Citrix Virtual Apps and Desktops service)

Deliver desktop as a service (DaaS) from any cloud or datacenter

Get started with Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) in minutes to provide a familiar, high-performance digital workspace experience to your users. We’ll manage the infrastructure and security. You focus on your business.

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) was previously known as XenDesktop, XenApp (Citrix Virtual Apps), Citrix Workspace.

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Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) customers

Exelon, Aeronamic, AIDS Healthcare Foundation, Alameda County Medical Center, Alaska Department of Fish & Game, Aloysius Stichting, Amarchand Mangaldas, AmBev, Amnet Technology Solutions, Arval