Service and Support
Check Point Infinity's customer service and support receive mixed feedback. While many users report prompt, helpful interactions with knowledgeable staff, praising fast response times and comprehensive resources, others cite delays and communication issues, especially during busy periods. Users appreciate available documentation for troubleshooting but suggest expanding educational resources. Some find technical support to be excellent, yet there's room for improvement in response efficiency. The support team's professionalism and dedication are largely commended.
Deployment
Check Point Infinity's initial setup is generally straightforward and efficient, often completed within hours with user-friendly interfaces and support options. Built-in objects and groups ease configuration, although there can be challenges with integrations. Deployment involves multiple resources, especially for large-scale implementations, and timing varies based on specific requirements. MSSP providers sometimes handle setups for complex cases, with deployment often requiring various integrations and configurations. Some organizations experience longer timelines due to customized needs.
Scalability
Check Point Infinity offers excellent scalability, easily accommodating expansions and performance upgrades. Users report high flexibility, enabling seamless deployment across various environments and adapting to organizational growth. While some mention complex maintenance, the framework's ability to handle increased user count, address new requirements, and integrate advanced detection capabilities is well-regarded. Many enterprise-sized companies, including those with large numbers of end users, appreciate its robust and adaptable architecture, providing strong security assurances against potential threats.
Stability
Check Point Infinity is recognized as a stable offering with ratings ranging from eight to ten out of ten. Many report a 99.9% stability level, aided by its mature components. Some users note improvements in network speed by 50% and reduced latency after implementation. While some face occasional performance issues, most agree on its reliability and absence of major breakdowns. Stability is contingent on machine configuration, contributing to its consistent performance.