Service and Support
Check Point Infinity's customer service and support are highly regarded, with many praising its prompt responses and effective communication, especially during technical issues. They maintain a knowledgeable team, quickly addressing concerns via various communication methods. Some note slow resolutions or difficulties with information exchange. Overall, the support is deemed helpful and professional, aiding users in efficiently managing challenges through accessible resources and dedicated assistance teams, though a few wish for quicker response times and streamlined processes.
Deployment
Users found Check Point Infinity's initial setup generally straightforward. Many appreciated its user-friendly GUI and fast implementation. Some faced challenges with integrations and system configurations, while others noted varying complexity depending on deployment context. Most installations were quick, averaging less than an hour to a few days. Some required assistance from MSSP providers or OEM vendors, particularly for extensive configurations involving integrations and additional features. Email and data deployments were also mentioned by users.
Scalability
Check Point Infinity is highly scalable, handling expansions effectively with hardware compatibility. Both small to medium-sized businesses and enterprise-sized companies report ease in scaling capacity. Flexible licensing supports growth and demand changes. Though scalable, maintaining systems can be complex, necessitating technical training. Its performance and productivity are appreciated, with larger clients benefiting from a superior interface. Organizations value the adaptability and quality technical support, ensuring continued functionality and security amidst evolving user needs.
Stability
Check Point Infinity is praised for its stability, with ratings frequently at eight to ten out of ten. Many commend its mature components, minimal downtime, and reliability, including performance with recommended loads. While some experienced minor latency issues, others indicated no problems over several years. The architecture and security features boost performance, with users appreciating seamless logins. Check Point Infinity demonstrates strong scalability, centralization, and requires minimal client maintenance, underscoring its robust and powerful nature.