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Amazon WorkMail Reviews

Vendor: Amazon Web Services (AWS)
4.2 out of 5
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What is Amazon WorkMail?

Amazon WorkMail is a secure, managed business email and calendar service with support for existing desktop and mobile email client applications. Amazon WorkMail gives users the ability to seamlessly access their email, contacts, and calendars using the client application of their choice, including Microsoft Outlook, native iOS and Android email applications, any client application supporting the IMAP protocol, or directly through a web browser. You can integrate Amazon WorkMail with your existing corporate directory, use email journaling to meet compliance requirements, and control both the keys that encrypt your data and the location in which your data is stored. You can also set up interoperability with Microsoft Exchange Server, and programmatically manage users, groups, and resources using the Amazon WorkMail SDK.

Get the Amazon WorkMail Buyer's Guide and find out what your peers are saying about Amazon WorkMail, Google Workspace, Microsoft Exchange Online and more!
Amazon WorkMail is the #3 ranked solution in top Cloud Email solutions and #4 ranked solution in top Email Applications. PeerSpot users give Amazon WorkMail an average rating of 8.4 out of 10. Amazon WorkMail is most commonly compared to Google Workspace: Amazon WorkMail vs Google Workspace. Amazon WorkMail is popular among the large enterprise segment, accounting for 51% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 14% of all views.
Buyer's Guide
Amazon WorkMail
August 2025
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Amazon WorkMail mindshare

Product category:
Cloud Email
As of August 2025, the mindshare of Amazon WorkMail in the Cloud Email category stands at 6.9%, down from 11.7% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Cloud Email Market Share Distribution
ProductMarket Share (%)
Amazon WorkMail6.9%
SendGrid19.2%
MailChimp14.9%
Other59.0%
Cloud Email

PeerResearch reports based on Amazon WorkMail reviews

TypeTitleDate
CategoryCloud EmailAug 28, 2025Download
ProductReviews, tips, and advice from real usersAug 28, 2025Download
ComparisonAmazon WorkMail vs MailChimpAug 28, 2025Download
ComparisonAmazon WorkMail vs SendGridAug 28, 2025Download
Suggested products
TitleRatingMindshareRecommending
Google Workspace4.1N/A95%104 interviewsAdd to research
Microsoft Exchange Online4.3N/A96%91 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

Amazon WorkMail's most valuable features include seamless integration with AWS services, scalability, and ease of configuration. It offers robust security with encryption and authentication, user-friendly management, and effective organization categorization. The platform's high email deliverability and tracking capabilities improve efficiency, while its managed nature ensures reliability and operational ease without constant oversight. The service's use of machine learning enhances email deliverability, boosting trust, and its pay-as-you-go pricing model helps manage costs effectively.
  • "Amazon WorkMail integrates with Route 53 and other AWS services, providing a seamless experience when using AWS infrastructure."
  • "It is very stable. I haven't faced any issues."
  • "The most valuable feature of the Amazon WorkMail for me is the SMC server. It makes my work much easier, especially since I often work with Spring Boot. There are many built-in APIs in Spring Boot that help with messaging. What I appreciate about it is that it simplifies the process. I don't need to write much code; I define the credentials in my properties or environment variables. The Java Message API, an internal API from Spring Boot, does most of the work. I set up the properties and connected them to the SMC server, and I can send emails."

Room for Improvement

Amazon WorkMail requires enhancements in user interface, real-time email retrieval, cross-regional support, scalability, and analytics integration. Users desire advanced spam filtering, email scheduling, and personalization features. They find the verification process slow and need improved technical support. Price concerns persist and SES production rules need relaxation. Integration with Gmail and better regional availability is sought. Enhanced backup solutions, A/B testing capabilities, and email success tracking are also requested.
  • "Amazon WorkMail's user interface could be more intuitive and user-friendly."
  • "WorkMail is not available in all the regions."
  • "The solution is quite low-level and lacks some advanced features. For example, it doesn't provide tracking capabilities, such as knowing how many users opened an email, which is crucial for email marketing. You would need to integrate these analytics with other tools to get them. I need to know if there has been a bounce and how customers interacted with the email."

ROI

Users reported significant cost reductions using Amazon WorkMail and noted expected ROI improvements due to enhanced internal communication. The scalability and stability of SES and WorkMail are highly valued, especially for sending crucial notifications without concerns over server reliability. Being a SaaS service, the subscription model is praised for maintaining low expenses.

Pricing

Enterprise buyers express mixed reactions regarding Amazon WorkMail pricing. Some find it expensive, comparable to Microsoft Office, which includes additional productivity tools. Others appreciate its affordability, citing a great free tier and reasonable costs beyond the free usage. Users note the per-user license can be costly, yet startups benefit from its free message allowances. Pricing ratings vary from one to six out of ten, reflecting diverse perceptions among different users and organizations.
  • "I rate the solution's pricing as one out of ten. It is close to being cheap. Sometimes, the tool offers a generous amount of free messages, up to 40,000, which is great for startups like ours. This means that we don't accumulate any costs for some months because we stay within the free usage tier. When we exceed the free allocation, the costs are reasonable, and no hidden charges exist."
  • "It's very cheap. The cheapest among all the services available."
  • "The solution should improve its price."

Popular Use Cases

Amazon WorkMail is primarily used for sending emails, including transactional and marketing communication. Organizations utilize it for automated responses, custom notifications, and email broadcasts through CRM systems. It integrates with AWS services for tasks like server automation based on email triggers. WorkMail also supports procurement updates and email account creation integrated with email clients like Gmail and Outlook. Businesses leverage it for efficiently managing high email volumes and ensuring reliable communication to customers and team members.

Service and Support

Amazon WorkMail customer service is considered prompt and friendly. Technical support ranges from helpful to needing improvement, with some users finding it difficult to get real-time assistance. Some experience seamless interactions, while others note a decline in support quality, citing a reliance on written guides rather than direct help. Users report variability in support effectiveness across different situations, often depending on specific needs and the complexity of their issues.

Deployment

Users find Amazon WorkMail's initial setup primarily straightforward and quick. Many rate it highly for ease, noting minimal resource requirements. Access to an AWS account simplifies the setup. While some users experience moderate complexity, others mention region-related availability issues, especially when needing to configure in a different location. Tutorials and support are valuable for those unfamiliar with the process. Sessions usually take 30 minutes to a few hours, depending on configuration needs.

Scalability

Amazon WorkMail is frequently noted for its scalability, with users describing it as highly scalable. Many rate its scalability highly, often a nine or ten. WorkMail supports organizations of various sizes, from small teams to millions of users. Some mention transferring due to cost, not scalability. Users frequently send tens of thousands of emails without issues. The scalability aligns with other AWS services, ensuring reliability for daily tasks and large-scale operations.

Stability

Users consistently describe Amazon WorkMail as stable, giving it top ratings and noting no issues with stability or availability. It handles tasks like sending thousands of emails daily without problems. Users rate its stability a nine or ten out of ten, indicating confidence in its performance. For small and medium usage, it remains highly reliable, with no bugs encountered. Amazon SES is also highlighted as stable, further underscoring reliability for users.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Amazon WorkMail Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business8
Midsize Enterprise1
Large Enterprise4
By reviewers
By visitors reading reviews
Company SizeCount
Small Business99
Midsize Enterprise40
Large Enterprise145
By visitors reading reviews

Top industries

By visitors reading reviews
Computer Software Company
14%
Comms Service Provider
8%
University
7%
Manufacturing Company
7%
Healthcare Company
7%
Retailer
6%
Financial Services Firm
6%
Media Company
5%
Real Estate/Law Firm
5%
Educational Organization
4%
Insurance Company
4%
Hospitality Company
4%
Performing Arts
3%
Government
3%
Energy/Utilities Company
3%
Non Profit
2%
Pharma/Biotech Company
2%
Construction Company
2%
Marketing Services Firm
1%
Outsourcing Company
1%
Wholesaler/Distributor
1%
Renewables & Environment Company
1%
Aerospace/Defense Firm
1%
Consumer Goods Company
1%
Transportation Company
1%
Logistics Company
1%
Recreational Facilities/Services Company
1%

Compare Amazon WorkMail with alternative products

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Learn more about Amazon WorkMail

Amazon WorkMail was previously known as Amazon SES.

Amazon WorkMail customers

Expedia, Intuit, Royal Dutch Shell, Brooks Brothers

Related questions

  • 5
When evaluating Cloud Email, what aspect do you think is the most important to look for?

Product Categories

Product Categories
Cloud Email
Email Applications

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Amazon WorkMail Reviews Summary
Author infoRatingReview Summary
Co-Founder & CTO at a consultancy with 11-50 employees4.0I use Amazon WorkMail to send around 50,000 emails daily, and its tracking, encryption, and cost-effectiveness meet our needs well. It's scalable, reliable, and integrates smoothly, with only minor improvements needed in the API opt-out feature.
Software developer at TAIGLE LLC4.0I use Amazon WorkMail primarily for sending emails and appreciate its integration with AWS services, enhancing workflows and saving costs. However, availability in limited regions is a concern, but its stability and scalability are excellent for notifications.
CTO at Al-Ebdaa2.5I use Amazon WorkMail for email account creation and integration with Gmail and Microsoft Outlook after migrating to AWS. Its security and management features are valuable, but the user interface could be more intuitive. AWS offers better features than Bluehost.
Senior Software Engineer at Checkit5.0In our organization, Amazon WorkMail improves communication and simplifies email tasks with SMC integration and Spring Boot APIs. However, it lacks advanced tracking features and requires a cumbersome process to move Amazon SES from Sandbox to production.
Technical Consultant - Email Deliverability at Adobe4.5We use SES for transactional, marketing, and notification emails due to its integration, machine learning for deliverability, automation, security, and cost-effectiveness. Improvements needed include A/B testing, email scheduling, personalization, advanced analytics, and spam filtering.
Senior Cloud Development Engineer at VeriFone4.5I found Amazon WorkMail to be user-friendly for sending email notifications to customers and our team. However, it could benefit from improved technical support. We didn't consider other solutions or cloud providers before choosing this product.
SDE at Readyly4.5I primarily use Amazon WorkMail to send verified emails via Amazon SES, which enhances security and handles bounces effectively. However, its scalability needs improvement as it currently sends notifications one at a time, limiting efficiency across organizational departments.
Site Engineer at Nust4.0I use Amazon WorkMail for transactional emails and marketing. I'd appreciate more detailed reports on email success and failure rates.