Service and Support
Amazon MSK users express mixed experiences with customer service and support. Many find the service helpful and knowledgeable, especially in technical matters and managing queries. However, some mention decreased quality in service over time, indicating varying expertise levels. Response time is often rated positively. Customer satisfaction varies, with ratings from six to ten out of ten depending on specific support plans and encountered issues. Generally, users appreciate availability and assistance, but note room for improvement.
Deployment
Many found Amazon MSK's initial setup straightforward, especially those familiar with Kafka or AWS, citing quick deployment and ease of obtaining information. Others noted it required specific knowledge and networking coordination. While some experienced lengthy installations and felt guidance was lacking, others appreciated the out-of-the-box installations and integration ease with AWS. Amazon MSK is reasonably priced, though users prioritize time and flexibility. It's most beneficial for those fully utilizing AWS Cloud.
Scalability
Amazon MSK is noted for being highly scalable. Most users find it easy to scale, although some mention manual operational requirements. While some experience minor obstacles, particularly compared to auto-scaling options like Kinesis, others rate its scalability positively. The system supports both serverless and manual scaling, offering flexibility according to needs. Users acknowledge MSK's capacity to manage large data sets effectively, making it suitable even in environments with diverse scalability requirements.
Stability
Amazon MSK is largely stable, offering 99.9 percent availability. Users commend its reliability, although some report minor compatibility issues with older Windows versions when installing updates. They rate its stability between eight and nine out of ten, citing no latency or performance concerns and no downtimes or crashes. While MSK is relatively new, it maintains strong stability for most environments.