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Best Customer Communications Management (CCM) Solutions

What is Customer Communications Management (CCM)?

Customer Communications Management (CCM) solutions mindshare

As of September 2025, in the Customer Communications Management (CCM) category, the mindshare of OpenText Communications is 18.9%, down from 23.2% compared to the previous year. The mindshare of Quadient Inspire is 20.7%, down from 26.7% compared to the previous year. The mindshare of Smart Communications is 10.3%, down from 11.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Communications Management (CCM) Market Share Distribution
ProductMarket Share (%)
Quadient Inspire20.7%
OpenText Communications18.9%
Smart Communications10.3%
Other50.10000000000001%
Customer Communications Management (CCM)

Top Customer Communications Management (CCM) products

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Customer Communications Management (CCM) experts

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Customer Communications Management (CCM) Q&As

Read answers to top Customer Communications Management (CCM) questions. 867,341 professionals have gotten help from our community of experts.

Customer Communications Management (CCM) FAQ

Why is customer communication management important?

What is the difference between CCM and CRM?

What is a CCM tool?

What are the different types of CCM tools?

What are the most commonly used CCM channels?

What are the three different categories of customer communication?

Benefits of Customer Communications Management Tools

Features of Customer Communications Management Tools