Tidio Reviews

Name: Tidio
Brand: Tidio

Vendor: Tidio

What is Tidio?

Tidio combines live chat, help desk, chatbot, AI agent, and multichannel tools to assist businesses in instantly supporting and engaging website visitors. It streamlines communications from websites, email, Facebook Messenger, and Instagram into one dashboard.

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Buyer's Guide

AI-Powered Chatbots

June 2025

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Helped 857,028 peers since 2012

Tidio mindshare

As of June 2025, the mindshare of Tidio in the AI-Powered Chatbots category stands at 1.4%, down from 1.5% compared to the previous year, according to calculations based on PeerSpot user engagement data.

AI-Powered Chatbots

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Learn more about Tidio

Ideal for SMBs and enterprises, Tidio integrates real-time visitor tracking, customizable chat widgets, and detailed analytics. The drag-and-drop chatbot builder effortlessly automates FAQs, lead qualification, and sales workflows without coding. With its AI agent, Lyro, companies efficiently resolve a majority of customer inquiries. Seamless integration with platforms like Shopify, WordPress, Wix, Mailchimp, and Zapier makes Tidio a user-friendly addition to most tech stacks.

What are Tidio's most important features?

Live Chat: Engage visitors instantly via website.
AI Agent Lyro: Resolves up to 64% of issues automatically.
Chatbot Builder: No-code automation for routine customer interactions.
Multichannel Dashboard: Manage communications from various channels in one place.
Real-Time Visitor Tracking: Monitor activity and respond proactively.
Customizable Widgets: Tailor chat experiences to match branding.
Comprehensive Analytics: Evaluate performance and optimize strategies.

What benefits should users look for in reviews?

Scalability: Adapts to growing business needs without hassle.
Time Efficiency: Reduces response times, boosting customer satisfaction.
Lead Generation: Captures more leads through automation.
Seamless Integration: Fits easily into existing tech environments.

In specific industries, Tidio is implemented to enhance customer engagement and streamline support processes. Retail businesses leverage Tidio's integration with e-commerce platforms to improve sales conversion rates. By automating customer queries and personalizing interactions, companies in the hospitality sector see enhanced guest satisfaction. Educational institutions use Tidio for efficient communication and information dissemination, proving the platform's versatility across different fields.