PeerSpot Reviews

My main use case for PeerSpot is the retargeting pixel campaign, using their audiences to retarget display banner ads to help find middle of funnel content.

I can give a specific example of how I've used the retargeting pixel with PeerSpot's audience. We were looking to serve one of our newest white papers to a middle of funnel and bottom of funnel audience, and using the targeting through other channels and platforms did not allow us that scope to find that specific audience. Using PeerSpot allowed us to serve to that audience that already knew our product and allowed us to achieve our MQL goal.

Working with the team has helped us achieve our goals. The PeerSpot team has been really responsive and receptive to my suggestions and recommendations, and also provided me feedback on how I can optimize my campaign.

In my opinion, the best features PeerSpot offers are honestly their team, as they have been really receptive and given me the answers that I need as I'm looking for them. I haven't had many issues with response time when I have questions about AI and how AI is affecting some of the landing page results. Within the next day or two, I had a response on how PeerSpot is combating that and how they're utilizing AI to improve their system as well.

PeerSpot has positively impacted my organization by allowing us to look at the other side of the reviews and how customers and people in the software security space actually view our products and how we can improve or change that. For example, we saw a review that was left, and based on that review, we were able to send it to sales and they were able to reach out to that specific individual and improve that experience based on finding their review.

I wish we would dive a little deeper into the lead generation portion and how we can collaborate with our sales teams to improve that experience and reach out to those individuals a little sooner.

PeerSpot can be improved by diving deeper into AI, as I know AI is forever changing and adjusting. Understanding how their pages and reviews are being affected by AI results is important. Is it moving them further up? Is it moving them back? Is it bringing more or fewer people to their site based on these changes?

I have been in the digital marketing space for over ten years, working with Black Duck for almost six. I have been using PeerSpot for over the past four years, starting with lead generation campaigns and retargeting pixel, and then over the years I have continued with the retargeting pixel.

PeerSpot team has been really responsive and receptive to my suggestions and recommendations, and also provided me feedback on how I can optimize my campaign.

When I mention their responsiveness and the way they handle AI-related questions, I can say that the support has helped me tailor how I want to do my campaigns, what platforms I decide to place them in, and how I talk about it to the other parts of my team about how PeerSpot can be helpful in terms of lead generation, reviews, and how all that together can help with our AI results and how we show up on analytics.

As a result of using PeerSpot, I have seen specific outcomes such as more qualified MQLs and more qualified leads, and I would love to continue to explore how we can improve what we are doing now in the future.

Regarding PeerSpot's AI capabilities, I think the governance security is fine, and I do not have much to comment on. I gave this review a rating of eight.

My main use case for PeerSpot includes creating customer proof and case studies that are available via one-click download from PeerSpot platform, and using this content to feed additional content that ultimately lives within our demand gen engine.

For one of those use cases, I often take customer quotes and proof points from case studies, whether anonymous or named, and use them either in social promotion, which is what a customer says about us when we're not in the room, or I might create vertical specific content, such as quotes from Fortune 500 manufacturers or from financial services enterprises, which our sellers can use to help nurture deals with similarly situated prospects.

I very much appreciate the reviews as a service, or as PeerSpot calls it, strategic themes, with expert interviewers talking with existing customers and helping them articulate their experience with the enterprise solution while staying authentic and true to their own experience. I also appreciate intent leads as well as peer pixels, which allow us to deliver targeted digital campaigns to people doing research for solutions such as ours.

Let me focus on strategic themes. Recalling a previous place where, on a customer base of 200 customers, we were able to get 80 customer interviews and case studies within eight short weeks after acquiring a small company. The very clear, repeatable interview process assisted customers in organizing their thoughts and articulating clearly and succinctly about their experience with our solution, which was really impactful.

PeerSpot has positively impacted our organization by increasing consideration and awareness of our solution, which has helped feed the top of the marketing funnel, the demand engine that I referred to earlier, as well as providing customer proof, since nothing speaks more powerfully than the voice of the customer, which has been instrumental as we nurture prospects to closed-won deals.

I do not have suggestions for improvement at the moment. Nothing that I would change right now comes to mind. I am not sure at this moment what would make it a ten for me.

I have been using PeerSpot since about 2018 with a handful of companies, first at BMC Software, then at SentinelOne, for a brief period at Zafran Security, and now with Torq.

PeerSpot is stable.

I have experienced no issues or concerns with PeerSpot's scalability.

The customer support from PeerSpot is outstanding.

Positive

There is nothing that I would feel comfortable sharing about previous solutions I used.

We did not purchase PeerSpot through the AWS marketplace.

I have no other relationship with PeerSpot besides being a customer.

We have absolutely seen a return on investment, recalling a former employer where PeerSpot intent leads were the highest performing leads we had in our arsenal. I would say that intent leads have also reduced the total customer acquisition cost by raising awareness and consideration, and accelerating deal cycles.

I have no opinion on pricing, setup cost, and licensing.

I cannot share specifics about other options I evaluated before choosing PeerSpot.

I have nothing else to add about how I use PeerSpot. I am a big PeerSpot fan, and I love what they are doing in terms of putting customer truth out there to help remove the noise from the enterprise software buying cycle.

PeerSpot is deployed in my organization via the public cloud.

I would encourage others looking into using PeerSpot to consider the strategic themes or what I refer to as the reviews-as-a-service program. PeerSpot has expert interviewers, and you can work with PeerSpot to get advice on question shape and structure that would help your customers articulate their experience with your solution. That would be my first step recommendation with PeerSpot.

If you are looking for an authentic voice of the customer to use in your marketing mix to help suppress noise and assist your target audience in considering your product, I would strongly recommend PeerSpot.

PeerSpot has positively impacted our organization by increasing consideration and awareness of our solution. It has helped feed the top of the marketing funnel, the demand engine that I referred to earlier, as well as providing customer proof, since nothing speaks more powerfully than the voice of the customer. I would rate this experience a nine out of ten.

We use PeerSpot to collect customer and partner reviews. We really want to give our customers and partners a voice in sharing their experience, providing feedback, and publicly sharing their praise for our organization. PeerSpot is an amazing partner in allowing us to get in-depth reviews that we can then use in peer papers or different marketing materials. We also use it extensively for gathering quotes so that our sales and field teams can use those quotes directly from customers and the different use cases they leverage in order to sell better and have customer proof. With the evolving use of AI tools and LLMs, we need to have a direct line of continuous customer feedback so that those organizations or those sites can then pull that information live. PeerSpot does a great job with that both in SEO and GEO, which is excellent for us as an organization.

One of the things that has been really great with PeerSpot is their event support. We actually decided to have them on-site last year, and the support that we received from them was absolutely amazing. We didn't necessarily have this in our scope right off the bat, but after chatting with the team, we wanted to test things out, and we received some really great videos that we'll be using for marketing collateral, different content, different campaigns, and demand generation initiatives, which will add to the value. This was a first-time use, but we are excited to continue to partner with them on that side and continue to see the value.

In my experience, the best tool is their AI tool, Samantha, which I am using currently. I love this because as a peer or as a program manager, my number one concern is what the experience looks like for our customers and partners or anybody who is coming to PeerSpot to leave a review for us. It's super easy to use and having an opportunity to use their own voice, share it in an easy capacity that then can be relayed back to them is really important for us. We want full transparency and a very positive customer experience, which as somebody who is in advocacy is always our number one priority. That is one of my favorite tools.

The other feature I would highlight is the services side of things. PeerSpot is an absolutely amazing partner to work with. Since we partnered or I took over the program, our CSM and account manager have been going above and beyond to ensure that it's a smooth experience for us, we are expanding our use cases, and they are really adding value as partners in this. That is something invaluable when it comes to partnering with peer review sites, as sometimes they can be a little finicky, and with approval rates and everything else, it's really important that we have good communication with our vendors. PeerSpot provides exactly that.

PeerSpot is definitely heading in the right direction. One of the things that would be useful for PeerSpot to have and is something that isn't necessarily a hindrance, but something that we work really closely with our account team on is automatically having a review refresh campaign available. With all review sites, the more recent the reviews are, the better it is for showing continued engagement and current users. There are historic reviews that are maybe over a year old, and we're able to reach out to those individuals ourselves, but if there was maybe something automated that after a certain period of time, PeerSpot would trigger a reminder saying "Update your review" or "Is this still true?" that would be super helpful in alleviating some of the one-to-one outreach that is needed by me as the program manager. Other than that, we're excited about their product roadmap and the different reporting capabilities that hopefully will come. In terms of their service, they just need to continue doing what they are doing because they're really valued partners with us.

I have been using PeerSpot personally since July, so about six months, but my organization has used it for much longer than that.

On a regular basis, I am updating our quotes library. Even just this week, I was able to add an additional 20 quotes to our internal library, which our sales folks or anybody who is externally facing can self-service, and that was just this week. The number of quotes that we're getting from PeerSpot is absolutely amazing, and we only use named reviews for those ones, but if we wanted to use anonymized ones as well, the number would be exponentially larger, which is great.

I am not 100% sure on the increase or how many of our customers or people who are leaving reviews are using it. That is something I would like to know more about, but in terms of being able to give our members or communities options when it comes to how they would like to present these reviews and interviews is the really big value that we see here, especially with the ever-evolving changes to technology and how AI plays into it. This gives us a really great opportunity to continue to be innovative or at least give them a very positive and simple experience.

We are super excited for the roadmap sessions that have been presented to us. PeerSpot works really in tandem with us to ask for feedback, talk about what types of reports and different features on the back end that would be useful. As of right now, they are pretty comprehensive, which is great, but we're always looking for more information on page views, how much traffic is being driven, and different things like that. Of course, moving forward, different AI reporting capabilities and LLMs would be helpful. We're overall super excited for what's to come and the way that PeerSpot listens to us as a customer and how they take that feedback into consideration when working on the future of PeerSpot. It's evident they are not staying stagnant. They are continuing to evolve with the industry and the different use cases.

The positive impact that we have seen from PeerSpot is the length of our reviews. We historically have had different review sites that don't necessarily provide the amount of detail that we get from PeerSpot. I think it's because of the approach and the way that you collect peer reviews. It really is that true interview style, which gives customers an opportunity to speak their truth and provide even more in-depth reviews. When it comes down to it, written reviews are great, but nothing translates better than the actual voice of the customer or the prospect or the partner that showcases the value that they're seeing. The comfortability in making it easy for them to continue to expand on their answers and provide real insights is where the value really comes out, and in comparison to other review sites, PeerSpot's length is really phenomenal and something that we value.

Because we're still fairly new to PeerSpot or I am new to owning the PeerSpot program, we have not seen quantifiable ROI yet, but that is definitely something that we're looking into for the future.

I would recommend taking a look at your personas. When it comes to who you are targeting, it's really important to give them different options and ways to engage with you. One of the reasons we love PeerSpot so much is the fact that it meets the customer where they are. If they prefer to do a video review or prefer to do a voice recorded review or interview, it really is up to them and the journey that they would like to take. I've worked with different organizations where some personas are much more inclined to give those details and provide more options or more information, whereas some organizations or personas are not as inclined. So think about who your target audience is and how they would benefit from an interview-style review as opposed to the shorter form written reviews that other review sites take into consideration. PeerSpot really takes that load off of our customers and partners and gives them the opportunity to share their insights in a much easier way, which is really great. Think about that and think about the business outcomes that you're looking to achieve, whether it's volume or in-depth reviews. If you go with PeerSpot, you're really looking for those details, the opportunity to have quotes, and just more general information coming from your customers, which is always great. I would rate my experience with PeerSpot highly based on their exceptional service, innovative features, and commitment to customer success.

My main use case for PeerSpot is review generation and content syndication.

I use authentic reviews from PeerSpot throughout my website to give potential customers a true insight into how it is to use JAMF Software.

The best features PeerSpot offers include the long format review collection, which provides a full case study with each review left.

The long format reviews provide a lot more in-depth information and provide our service team real insights on how to improve our product.

PeerSpot has positively impacted my organization by significantly helping with customer feedback and what we choose to work on for our product roadmap and innovations.

We made changes based off of feedback given in reviews, putting a higher priority on an integration we were hearing a lot about in reviews.

We saw significantly more happy customers after the integration was put in place.

I would like PeerSpot to be improved by allowing me to customize our profile a bit more and have more control over the messaging.

Specifically, I would like to feature pricing on our profile page and also link out to our website from our profile page.

I have been using PeerSpot for four years.

PeerSpot is stable.

PeerSpot is very scalable.

The customer support is very good. I would rate the customer support a nine on a scale of one to ten.

Positive

I did not previously use a different solution.

It was easy to deploy PeerSpot in my environment.

My experience with the configuration process was easy. PeerSpot integrates very easily with other AWS services I use.

We have seen a great return on investment with PeerSpot, as we are able to provide a lot of value-added information to potential new customers, giving us a leg up and authority within our space.

My experience with pricing, setup cost, and licensing was that the Customer Success Manager was very informative and it was an easy process.

Before choosing PeerSpot, I evaluated G2 and TrustRadius.

I advise others looking into using PeerSpot to be open to all of the different solutions PeerSpot offers, as there are lots of unique opportunities to get your name out there with PeerSpot.

My company has just a customer relationship with this vendor.

My primary use case for PeerSpot is generating high-quality, authentic customer peer reviews that can be used across marketing, sales enablement, and customer advocacy programs.

I have worked with PeerSpot across three organizations over the past decade, primarily to capture credible customer voice, support buyer-journey validation, and create reusable customer proof points.

PeerSpot has materially improved our ability to scale trusted customer validation.

The structured, writer-led interview process ensures reviews are delivered by real practitioners, which significantly increases credibility and internal confidence in using the content externally.

The resulting assets—customer quotes, full reviews, and co-branded PDFs—enable faster go-to-market execution, stronger messaging, and consistent proof points across campaigns.

PeerSpot also contributes meaningfully to SEO, SEM, and overall category visibility, extending reach well beyond what we could achieve independently.

Writer-led customer interviews ensure authenticity, depth, and quality, which is critical for trust.

The Peer Quote Assistant is extremely effective for quickly sourcing attributed, role-specific testimonials to support marketing and sales efforts.

Downloadable co-branded PDF case studies provide immediately usable customer assets that extend the value of each review.

Customer attribution and role clarity make the content far more actionable and credible for buyers and internal stakeholders.

I would like to see multiple options to create links to track campaign success across multiple marketing opportunities.

Also, I would like to move towards capturing video interviews in the future.

I have used PeerSpot for 9 years.

I have used several other solutions, each different. PeerSpot's content creation is second to none. It is valuable to have customer insight for new products to support launches, etc.

PeerSpot should be viewed as a strategic investment rather than a transactional review platform.

When factoring in the volume of reusable customer assets, SEO/SEM impact, and advocacy pipeline it enables, the ROI is strong.

Pricing is reasonable when aligned to clear activation plans across marketing, sales, and advocacy.

The Customer Success Managers are fantastic. They are very knowledgeable and responsive, providing strategic planning and support for a comprehensive, integrated plan.

The main use I give to PeerSpot is reading reviews of the software that I intend to use to see what other professionals think.

I was looking for a tool that would allow me to create tickets. PeerSpot helped me in that selection process.

It was a tool for generating support tickets, and with the PeerSpot review we were able to find one that fit our need.

My experience using PeerSpot to choose a support ticket tool was very easy and intuitive, and I had no problems navigating.

I consider the best features that PeerSpot offers to be its ease of use and simple search.

PeerSpot is a tool that is used for decision-making based on the software that is being considered for use.

I have seen a better selection of tools thanks to using PeerSpot, since we can see the experience of other people.

Decision-making has improved since decisions are more informed thanks to using PeerSpot.

I think PeerSpot could improve by marketing tools better.

I would like PeerSpot to incorporate or improve functionality, and it would be possible to review more tools.

I have been using PeerSpot for around six months.

I would advise other professionals considering using PeerSpot to give it a try, since the tool is good and it is not complicated to use. I would rate this review nine out of ten.

We use PeerSpot to help gather reviews on our products.

PeerSpot has helped us to build reviews from our customers and then use those reviews on pieces of content and social media. We also glean valuable feedback and ideas from real users.

I like the customer portal, which allows me to segment my reviews by industry and feature.

Despite having generated a lot of reviews, it has been hard to change our ranking or positioning.

I have been using the solution for four years.

Pricing is very reasonable and PeerSpot always finds a way to make it work.

The account support at PeerSpot is exceptional. They are always there to help and provide insights.

My main use case for PeerSpot is for customer testimonials, customer reviews, and customer quotes that power our marketing and differentiation.

A specific example of how I've used PeerSpot for customer quotes is that we recently obtained some excellent quotes on value and ROI numbers from customers in their PeerSpot reviews that have been really helpful to our own customers who are inspired to realize the same ROI.

I have developed blogs from some of the collected information from PeerSpot, and that has helped in our demand generation process as well.

In my opinion, the best features PeerSpot offers are the search function, where I can find specifically what I want in the quotes, and the support from our rep, who has explained it all to me and doesn't let me languish. She is extremely helpful and fabulous.

The search function in PeerSpot is really intuitive and thorough, making it easier for me to find specifically what I want on products or to ensure I'm reviewing customers rather than partners. Our rep is totally above and beyond; she's genuinely intelligent, offers really great perspective, and understands the product and the market very well.

PeerSpot has positively impacted my organization by bringing in more customer validation in our marketing narratives, which is great because it makes it not just marketers and salespeople telling the story, but customer words, which is really important and resonates well in the market.

I wish that the quote generator in PeerSpot would put it into a slide format, a horizontal PowerPoint.

I have been using PeerSpot for approximately a year, including my prior use in 2020 and 2021.

PeerSpot is stable.

The customer support from PeerSpot is fabulous.

Positive

I also use Gartner Peer Insights in addition to PeerSpot, and I use them both together.

My advice for others looking into using PeerSpot is to ensure they receive excellent customer support and responsive service. I give this product a rating of 9 out of 10. I don't want anyone in my industry to use it because it's really helping me and I want it to be my competitive advantage.

I have worked with PeerSpot since I joined UiPath, which was seven years ago. We are collecting the customer voice with their help, either through targeted campaigns, physical events, or organically. They are my partner in shaping the voice of the customer around agentic stories, offering support in capturing the best use cases out there and delivering powerful assets that I can share internally.

All the work I am doing with PeerSpot shows value in all the campaigns we're driving, by creating a process filled with authenticity, real proofs, and third-party validation.

The humans in the loop have been the greatest individuals I had the luck to work with. The most powerful thing that PeerSpot does, in comparison with other peer platforms, is their mindfulness of the content they capture, ensuring it is of the best value. They also make a strong user verification, so that no empty value comes in.

All the points are very well represented. I would focus a bit on the vendor dashboard to make it more intuitive.

I have been using it for more than seven years.

I have been using other three vendors since the beginning, but each of them has its own advantages. PeerSpot's strongest aspects are the quality and the length of the reviews, and the way they collect interviews at physical events.

The setup cost is acceptable and in line with the budget that I receive annually for the subscription part. The events area is a bit over the budget, but it is worth it.

I have considered G2 and TrustRadius.

Keep doing the amazing job!

My main use case for PeerSpot is reviews. I do not have a quick specific example of how I use reviews on PeerSpot.

PeerSpot's best features are reviews. What stands out to me about the reviews is the detail. PeerSpot has positively impacted my organization because we use them a lot. The frequent use of PeerSpot helps us work quicker.

PeerSpot can be improved with better AI.

I have been using PeerSpot for eight years.

I do not have anything else to add. I do not want to add more about the features. I do not want to add more about the needed improvements. Regarding PeerSpot's AI capabilities, I think the governance and security question is unclear and I have no idea what that means. I don't know how to answer whether I feel comfortable and safe with how PeerSpot handles my data and privacy. Regarding PeerSpot's AI capabilities, I don't think about the accuracy and reliability of output. I will move on to the next question about how PeerSpot is deployed in my organization. I don't know how different departments within my organization leverage the insights and content generated by PeerSpot. I give PeerSpot a rating of 10.