My main use case for Cyara Platform is testing and sanity testing. Whenever we require performing testing based upon the understanding of each user story, we start building the test script by using Cyara Platform and run it accordingly.
Automation for IVR testing has saved time and simplifies creating test scripts in plain language
What is our primary use case?
What is most valuable?
Cyara Platform offers excellent features that include saving time multiplication, and it is quite user-friendly and very easy to understand the test cases whenever someone is not aware of the application.
The user interface of Cyara Platform makes it easy for new users to understand and work with test cases. When we are creating a test scenario for any user story, we can straightaway write in simple English language such as validate that functionality by providing the username and password. Then we provide various utterances, and based upon that, we start preparing the cases and run it accordingly.
Cyara Platform has positively impacted my organization in terms of IVR automation; it helped us significantly in terms of saving time and billing.
Regarding the time saved and other specific outcomes I have seen from using Cyara Platform for IVR automation, when we perform manual testing in IVR, it takes time along with multiple manpower. When it comes to automation, it straightaway cuts the manpower and by minimal resources, we can execute it.
What needs improvement?
I could suggest how Cyara Platform can be improved, but I could not find any areas of improvement at this time. If any emerge, I will surely provide my feedback. There are no needed improvements at this moment, maybe something small or even a wish-list feature.
For how long have I used the solution?
I have been working with Cyara Platform for three years.
What do I think about the stability of the solution?
Cyara Platform is stable.
What was our ROI?
I have seen a return on investment with Cyara Platform. As I mentioned earlier, it is money saved and time saved. It is always present with Cyara Platform, so it represents a better investment in terms of improving the automation terminology in IVR.
What's my experience with pricing, setup cost, and licensing?
I am not aware of the pricing, setup cost, and licensing details; my manager is well aware of these things. I am responsible for the technical aspect.
Which other solutions did I evaluate?
Before choosing Cyara Platform, I did not evaluate other options.
What other advice do I have?
I gave this review a rating of 8.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
