The solution works as the Security Operations Center (SOC) provider oversees and manages all SOC activities for our organization. It also has its own lightweight EDR solution which takes care of your laptop and server security.
A Lightweight Solution Offering a Seamless Experience
What is our primary use case?
How has it helped my organization?
It provides the Managed Detection and Response services, making it a critical aspect of the business and security.
What is most valuable?
In addition to managing the SOC, they offer Endpoint Detection and Response (EDR) capabilities for servers and systems. What stood out for us is the product's lightweight nature, unlike other EDRs we evaluated that tend to be system-intensive. This lightweight feature significantly piqued our interest and influenced our decision to use the solution.
What needs improvement?
AgileBlue should enhance, the capabilities of their AI tool Sapphire in terms of it able to take autonomous decisions in closure of alerts and incidents.
For how long have I used the solution?
I have been using the solution for over three years. I’m using the latest version of the solution.
What do I think about the stability of the solution?
The solution is stable. I rate it a seven out of ten.
What do I think about the scalability of the solution?
The solution is scalable. I rate it an eight out of ten.
How are customer service and support?
The support team is remarkably prompt. They quickly resolve any issues we encounter.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Previously, we used Sophos for EDR, alongside Microsoft Defender running on all systems. However, AgileBlue has been our primary SOC provider from the start. While we explored various vendors, including SentinelOne, through several POCs, SentinelOne's system impact and challenges led us to choose AgileBlue for a smoother experience.
How was the initial setup?
The initial setup was straightforward. We have one engineer to take care of the product requirements.
What's my experience with pricing, setup cost, and licensing?
The solution’s pricing is reasonable. There are no hidden costs or additional fees involved.
Which other solutions did I evaluate?
We have worked with Sophos and SentinelOne.
What other advice do I have?
With strong timings and BSLAs, AgileBlie stands out when compared to competitors.
Which deployment model are you using for this solution?
Public Cloud
