Information Security Manager at a retailer with 10,001+ employees
Real User
Top 5
Nov 22, 2021
Usually, CSPs provide a list of what is/isn´t presented in their SLA and services book.
If your provider doesn't offer this info, consider asking for the deadlines (times in hours) that each service is resolved at each support level (Level1, L2, L3..., mapped w/each service|product).
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Vulnerability Management involves identifying, assessing, and addressing security vulnerabilities within an organization's IT framework to protect against potential threats.This practice is essential for organizations to maintain their security posture, minimizing risks associated with security breaches. Solutions in this category provide tools that help detect vulnerabilities across networks, applications, and hardware. Effective management includes regular scanning, patching, and...
Usually, CSPs provide a list of what is/isn´t presented in their SLA and services book.
If your provider doesn't offer this info, consider asking for the deadlines (times in hours) that each service is resolved at each support level (Level1, L2, L3..., mapped w/each service|product).
Hi @Jairo Willian Pereira, @Rahul Patel, @KashifJamil and @Attila Mate Kovacs,
Do you have any experience with SLAs and possibly can share your knowledge here?
Thanks!