What to include into Service Level Agreement (SLA) when purchasing cloud penetration testing services?

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2 Answers

Jairo Willian Pereira - PeerSpot reviewer
Real User
Top 5
Nov 22, 2021

Usually, CSPs provide a list of what is/isn´t presented in their SLA and services book. 

If your provider doesn't offer this info, consider asking for the deadlines (times in hours) that each service is resolved at each support level (Level1, L2, L3..., mapped w/each service|product).

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Community Manager
Nov 16, 2021

Hi @Jairo Willian Pereira, @Rahul Patel, @KashifJamil ​and @Attila Mate Kovacs,

Do you have any experience with SLAs and possibly can share your knowledge here?


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