Information Security Manager at a retailer with 10,001+ employees
Real User
Top 5
Nov 22, 2021
Usually, CSPs provide a list of what is/isn´t presented in their SLA and services book.
If your provider doesn't offer this info, consider asking for the deadlines (times in hours) that each service is resolved at each support level (Level1, L2, L3..., mapped w/each service|product).
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Cloud Security Posture Management (CSPM) solutions help organizations monitor and manage cloud infrastructure security, ensuring compliance with industry standards. They continuously assess for potential risks and vulnerabilities, providing insight and guidance to maintain a secure cloud environment.
As cloud utilization increases, CSPM solutions are indispensable in maintaining robust cloud security. They provide automated tools for identifying misconfigurations and compliance violations...
Usually, CSPs provide a list of what is/isn´t presented in their SLA and services book.
If your provider doesn't offer this info, consider asking for the deadlines (times in hours) that each service is resolved at each support level (Level1, L2, L3..., mapped w/each service|product).
Hi @Jairo Willian Pereira, @Rahul Patel, @KashifJamil and @Attila Mate Kovacs,
Do you have any experience with SLAs and possibly can share your knowledge here?
Thanks!