We changed our name from IT Central Station: Here's why
2020-10-31T13:55:00Z

What needs improvement with Zoho Desk?


Please share with the community what you think needs improvement with Zoho Desk.

What are its weaknesses? What would you like to see changed in a future version?

ITCS user
Guest
22 Answers

author avatar
Top 5LeaderboardReal User

I would like to see to levels of support available. There should be a level of support for our customers and a separate one for our internal developers who are developing software. We need a ticketing tool for our internal team, and for project managing, which is a part of ticketing. The project management tool and the ticketing tool should be linked. There is also another tool I would like to have integrated. I would like to have integrated support, and integration between the ticketing tool and the project management tool. This way we wouldn't have to enter the information twice.

2021-06-01T14:00:10Z
author avatar
Top 5LeaderboardReal User

Sometimes support is available according to their time slots and they can't fulfill everything I need them to. They give us a time slot but it's not always enough.

2020-10-31T13:55:00Z
Find out what your peers are saying about Zoho, Microsoft, Oracle and others in CRM Customer Engagement Centers. Updated: January 2022.
566,121 professionals have used our research since 2012.