2018-06-21T09:07:00Z
Julia Frohwein - PeerSpot reviewer
Senior Director of Delivery at PeerSpot (formerly IT Central Station)
  • 0
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What needs improvement with Sophos Cyberoam UTM?

Please share with the community what you think needs improvement with Sophos Cyberoam UTM.

What are its weaknesses? What would you like to see changed in a future version?

28
PeerSpot user
28 Answers
YoussefElhaddad - PeerSpot reviewer
IT Manager at ABB Enterprise Software Group
Real User
Top 5
2022-07-24T07:29:04Z
Jul 24, 2022

We have all of the features we need. It isn't missing anything.

Search for a product comparison
EB
Senior IT Expert at a construction company with 51-200 employees
Real User
Top 20
2022-05-20T11:43:25Z
May 20, 2022

The configuration requires an expert to be set up, so it could be made simpler.

GL
IT Architect at a consultancy with 11-50 employees
Real User
Top 5
2022-02-01T06:53:32Z
Feb 1, 2022

Sophos Cyberoam UTM could improve by adding VPN site-to-site capabilities. The correct version does not work with Microsoft Azure Cloud.

Renu Arora - PeerSpot reviewer
Sr. IT & Admin Officer at Financial Management Service Foundation
Real User
Top 10
2021-12-24T10:06:54Z
Dec 24, 2021

I don't know whether this will be included in an upgrade, but I would like to get the user utility, like seeing where the users are using more of the data. Sometimes there are heavy downloads, which I'm not able to track. If I can get that information, that would be more useful from the IT point of view.

Nishant Kumar - PeerSpot reviewer
Network Engineer at BILL SMITH GROUP, INC
Real User
Top 20
2021-12-24T09:24:00Z
Dec 24, 2021

The product had a hang issue. We needed to reboot, recreate the image, and reconfigure the previous image because the product hanged frequently. Being able to block applications and services could also be a product improvement.

AM
Creative Head/Director at a marketing services firm with 1-10 employees
Real User
Top 5Leaderboard
2021-09-08T14:40:02Z
Sep 8, 2021

While the security features are excellent, they could be improved.

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DG
Group CIO at a construction company with 5,001-10,000 employees
Real User
2021-07-14T17:26:12Z
Jul 14, 2021

The solution is at its end of life and some of the appliances are finishing.

SaifKhan1 - PeerSpot reviewer
Network Security Engineer at a consumer goods company with 201-500 employees
Real User
Top 5Leaderboard
2021-06-11T05:40:46Z
Jun 11, 2021

The implementation policy needs improvment.

Darshil Sanghvi - PeerSpot reviewer
Consultant at a tech services company with 501-1,000 employees
Reseller
Top 5Leaderboard
2021-05-19T12:13:00Z
May 19, 2021

The VPN is an area that can be improved. Often, it will fail to connect or become disconnected. Also, the solution is not in the same lane as sending organizations, which have more security features. The enhanced security model is also lacking time-wise. Now that the company has shifted from Cyberoam to Sophos, I would not recommend implementing the security-related features of the solution. I have heard from customers that it falls short of the mark. In the next release, I would like to see integration with the security features. I wish to see in the actual device the integration of the security feature with another product.

NP
Network & System Administration at a healthcare company with 501-1,000 employees
Real User
Top 20
2021-04-07T15:06:23Z
Apr 7, 2021

It should have better VPN protection. Some of the VPN applications are not blocked by this firewall. Some VPNs are able to get through this firewall, which is why I am planning to replace this firewall with a good one in the near future.

GC
Science Technician at a government with 201-500 employees
Real User
Top 5Leaderboard
2021-04-01T09:04:42Z
Apr 1, 2021

In my experience the solution can be easier to configure with more documentation, we need more training.

Manojkumar Deshmukh - PeerSpot reviewer
G.M.(Works) at a manufacturing company with 501-1,000 employees
Real User
Top 5
2021-03-02T18:06:47Z
Mar 2, 2021

The product is at its end-of-life. There is nothing to improve as it will be discontinued. With technology such a Sophos, Palo Alto, and Fortinet there has always been a lot of online documentation, which Cyberoam always lacked.

SH
Network Administrator at Hass Petroleum
Real User
2021-02-23T11:24:39Z
Feb 23, 2021

The reports are not very detailed, or, at least, some aspects of it are not that detailed. They need to improve the reporting and to bring in greater detail. The policy is a bit too vague. The solution needs to be much clearer when they go about making policies. I'd like to see better documentation in the future.

Muhammad_Irfan - PeerSpot reviewer
Sr. Network Administrator at ACMC
Real User
Top 5Leaderboard
2021-02-10T16:36:28Z
Feb 10, 2021

I had an issue when I was trying to stop a user from using too much bandwidth while I was using Azure, I was not able to stop them. You normally can just right click and block them but in this solution, it was not working in the firewall settings.

Samaila Yusuf - PeerSpot reviewer
Information Technology Officer at a non-profit with 201-500 employees
Real User
Top 10
2020-11-26T12:52:29Z
Nov 26, 2020

So far, I have not encountered any problems. I am not happy with my last pricing experience. The pricing could be better. I would like to see real-time alerts on traffic insights.

Malick Thiam - PeerSpot reviewer
IT Service Manager at ISG Saint Michel UC
Real User
Top 20
2020-11-16T21:53:26Z
Nov 16, 2020

It's coming to the end of its life. I would like to change to another solution. Technical support could be faster.

Abayomi  Ajisefinni - PeerSpot reviewer
Senior IT Officer at a non-profit with 201-500 employees
Real User
2020-11-13T15:16:18Z
Nov 13, 2020

Sometimes, users are timed out intermittently. We have had trouble logging into the firmware.

GP
Sales Engineer at a tech services company with 51-200 employees
Real User
2020-11-04T12:21:00Z
Nov 4, 2020

It should have a better VPN client. We decided to find something different than Cyberoam because of the VPN client software. It would be nice to have a user interface not only in English but also in different languages.

Mohammed_Sajid - PeerSpot reviewer
Information Technology Network Administrator at abl
Real User
Top 10
2020-09-15T11:13:34Z
Sep 15, 2020

Web filtering capability that allows the blocking of web sites needs to be implemented. We have had some issues with technical support, which is an area that needs improvement. Support for cloud security sandboxing would be a helpful addition to this product.

TL
Solutions Consultant at a comms service provider with 501-1,000 employees
Real User
2020-09-03T07:49:48Z
Sep 3, 2020

Cyberoam UTM needs to have more certifications with third-parties, such as NSS Labs. The GUI is not very user-friendly and should be improved. One of our customers had trouble with the configuration and needed somebody to help manage it for them. The vendor needs to generally invest more in the development of this product.

Sadir Omer - PeerSpot reviewer
Assistant Engineer - Network Solutions at Sri Lanka Telecom Services
Real User
2020-06-30T08:17:30Z
Jun 30, 2020

When it comes to web filtering and application filtering, it does not contain enough signatures to determine all of the sites that need to be blocked. This is something that higher-end firewalls are better at.

Bhushan Tusuju - PeerSpot reviewer
IT Officer at Hospital
Real User
2020-05-14T10:16:18Z
May 14, 2020

The VPN needs to be improved. Integration with the cloud needs to be improved.

MV
Senior Security Engineer at a tech services company with 11-50 employees
Reseller
2020-05-14T10:16:00Z
May 14, 2020

I would say there's room for improvement in terms of the GUI. Because it is better than some of the other standard firewalls. They have the drag and drop features. Also, their logging systems need improvement because their logging systems sometimes look a bit complicated if you're not familiar with it.

RO
Managing Partner at O and O
Consultant
2019-01-24T11:20:00Z
Jan 24, 2019

Sales and support. The sales team is constantly being changed and after acquisition by Sophos, it was treated as a stepchild until they announced the end-of-life cycle with a path to Sophos XG product. We are now looking for options on replacing it and adding e-mail protection.

ST
IT Support Engineer at a wholesaler/distributor with 201-500 employees
Real User
2019-01-14T11:44:00Z
Jan 14, 2019

The reporting should be improved as well as the backup.

NirmalKannan - PeerSpot reviewer
IT Manager at a energy/utilities company with 201-500 employees
Real User
2018-10-10T08:56:00Z
Oct 10, 2018

I think that it would be helpful to have advanced application layer security. It's time for Cyberoam to upgrade themselves and add new relevant add ons to their product.

it_user903573 - PeerSpot reviewer
Assistant Manager IT at a insurance company with 11-50 employees
Real User
2018-07-22T08:31:00Z
Jul 22, 2018

Once in a while, an unwanted email will slip in. You have to set your parameters to avoid that happening, but once in a while, an email has slipped past firewall. Once you update the firmware, you notice that it doesn't happen. If an email slips in, I get a little bit worried. I do get the report, but you just don't want that situation happening in the first place. When I look comparatively at certain products like Check Point - I haven't used Check Point but I have seen it in action - the people who have actually used it have confirmed that they have not had that experience before. However, I do know that Cyberoam is upgrading from Cyberoam to Sophos. I'd love to see the upgrade. I'd love to see a swap-out of the device. I should be able to swap out my device rather than I have to buy the whole unit again. One of the places that viruses spread is through the browser. Unfortunately, Cyberoam configuration is done through the browser. That makes the configuration process is easier. But if your PC is clean and you're configuring Cyberoam then you should have no issues in the first place. I've never used the console, so maybe that's an area of training that the Cyberoam should look into. That would enable me to configure the device without necessarily using a browser. But then again, if I am going to use a computer to configure it, my PC should be clean.

Ersin Bostancı - PeerSpot reviewer
Director Of Information Technology at a hospitality company with 1,001-5,000 employees
Real User
2018-06-21T09:07:00Z
Jun 21, 2018

I am not sure there will be a another release of Cyberoam because it will be Sophos going forward. What could be included going forward though? I would like to see a better content management pack and also the website searching should be better.

Related Questions
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
Jul 24, 2022
How do you or your organization use this solution? Please share with us so that your peers can learn from your experiences. Thank you!
2 out of 28 answers
Ersin Bostancı - PeerSpot reviewer
Director Of Information Technology at a hospitality company with 1,001-5,000 employees
Jun 21, 2018
I use it for security, web management, content management, VPN, and site-to-site VPN. I use many features of the firewalls, like intrusion prevention system, antivirus, anti-spam, etc. I use almost every aspect of the firewalls. It has performed perfectly fine, so far.
it_user903573 - PeerSpot reviewer
Assistant Manager IT at a insurance company with 11-50 employees
Jul 22, 2018
The primary use is for our firewall, for intrusion detection and prevention. Other uses include internet web filtering, application content blocking, and some VPN. We also look at bandwidth optimization. We don't want users to abuse the network.
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
Jul 24, 2022
Hi Everyone, What do you like most about Sophos Cyberoam UTM? Thanks for sharing your thoughts with the community!
2 out of 27 answers
Ersin Bostancı - PeerSpot reviewer
Director Of Information Technology at a hospitality company with 1,001-5,000 employees
Jun 21, 2018
We have never had to restart a firewall. The firewalls have all worked perfectly fine.
it_user903573 - PeerSpot reviewer
Assistant Manager IT at a insurance company with 11-50 employees
Jul 22, 2018
Web and content filtering are valuable in preventing people from abusing the network and pushing up the bandwidth price.
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