As for areas where Sophos Cyberoam UTM can be improved, it's hard to say; I have not at the moment seen anything that I could not get a solution for, but if there's anything, I'll make sure to raise that with the Sophos team. Regarding the documentation, I find that it is still lacking, although the YouTube videos, user training, and knowledge forum are now better than they were before. Sophos Cyberoam UTM should move in the direction of AI capabilities, as the world is moving toward AI. Sophos Cyberoam UTM is not promoted enough. I see FortiGates organizing student competitions and Cisco doing CCNA classes, so Sophos should follow that route as well.
I face issues when connecting to the VPN since it requires an authenticator. It would be beneficial if phone calls or SMS for two-factor authentication were available. Furthermore, during emergency situations, it is difficult to contact support quickly, which affects response time.
They could improve the product by enhancing hardware reliability, addressing occasional memory overflow issues, and improving scalability without compromising performance.
The product fails to provide proper reports, making it an area where improvements are required. I wish that the product has the capability to send out emails or notifications to someone in the leadership team of an organization. In the school where I work, we need to keep track of the internet to check on incidents related to bullying and to keep a check on whether children are going through pornography or gaming websites. The product should have the capability to send out emails stating that a particular user has accessed a site at a particular time to the concerned authorities who need to take care of such issues.
Network Administrator at Bank of Agriculture Limited
Real User
Dec 19, 2023
The data support response time should be improved. It is generally lengthy. When logging a complaint, it often takes considerable time to receive attention. Improving support in terms of response time would be beneficial.
Improvements are mostly needed on the technical side to enhance security and ease of management. Additionally, the reporting part could be more user-friendly for troubleshooting and identifying network issues. It should be more easy for a normal user to identify the problem in their network. So, the reporting part has room for improvement.
The product must make the documentation a bit more available. The documentation is not straightforward. We have to click a lot to navigate and set up the policies. The solution should incorporate one field that cascades down the policies that are needed.
How best the rules can be configured and written is an area that benefits businesses. Hence, it needs to be easier to configure rules using the solution. Today when I configure a policy definition, it should be made simpler on a "tick basis," where this is what you enable, and this is what you do. If you have a software-based firewall also, which you can use in conjunction with a hardware firewall, it becomes an even more secure gateway. If I have a server in place, when logging through a VPN, I have to unnecessarily enter my server gateway and go into the server deployed on the cloud. This feature would be much more useful if you have something that works as a soft form for mobility. It would be direct web to web but with all the security in place. There's a product called Zscaler, which is only a software-based firewall.
The solution should improve its scalability because it cannot support enterprise networks. Cyberoam was discontinued five years ago, and they have no new features. Sophos continues their products under the XG brand name. I would like to see Sophos XG features included in Cyberoam.
Sophos Cyberoam UTM has room for improvement in specific rules-based objects and redesign. The solution also needs to improve in adding rules and policies, including renewing and finding policies. The Sophos team should make Sophos Cyberoam UTM policies and rules better and more useful than the old ones because that can be difficult and confusing sometimes. For example, adding policies or rules can be confusing, and that can be risky. To improve Sophos Cyberoam UTM, Sophos should add an IPS or IDS signature feature in the current plans offered to customers. Upgrading or patching the solution can be slow, so that's another area for improvement. In the next version of Sophos Cyberoam UTM, I want it to have an appliance management feature, similar to what's in FortiManager, where you can connect all appliances and manage the devices because that would be easier in terms of reporting.
The product strategy of the manufacturer is strange. I don't understand what they are doing in that regard. Therefore, I'm seeking a different solution. I want something that has a clear roadmap. Technical support could be better.
Sr. IT & Admin Officer at Financial Management Service Foundation
Real User
Dec 24, 2021
I don't know whether this will be included in an upgrade, but I would like to get the user utility, like seeing where the users are using more of the data. Sometimes there are heavy downloads, which I'm not able to track. If I can get that information, that would be more useful from the IT point of view.
The product had a hang issue. We needed to reboot, recreate the image, and reconfigure the previous image because the product hanged frequently. Being able to block applications and services could also be a product improvement.
Head of IT at a tech services company with 1-10 employees
Real User
May 21, 2021
Sometimes, during part of the configuration, if you don't have a lot of technical knowledge, then you may struggle a bit to configure it - especially for the exit through the internal server. When you are doing the business application publishing and if you don't know much of the port forwarding or how the business application configuration is done, then you may struggle a bit. The pricing could always be better. It would make it a win-win for everyone.
Consultant at a tech services company with 501-1,000 employees
Reseller
May 19, 2021
The VPN is an area that can be improved. Often, it will fail to connect or become disconnected. Also, the solution is not in the same lane as sending organizations, which have more security features. The enhanced security model is also lacking time-wise. Now that the company has shifted from Cyberoam to Sophos, I would not recommend implementing the security-related features of the solution. I have heard from customers that it falls short of the mark. In the next release, I would like to see integration with the security features. I wish to see in the actual device the integration of the security feature with another product.
Network & System Administration at a healthcare company with 501-1,000 employees
Real User
Apr 7, 2021
It should have better VPN protection. Some of the VPN applications are not blocked by this firewall. Some VPNs are able to get through this firewall, which is why I am planning to replace this firewall with a good one in the near future.
Science Technician at a government with 201-500 employees
Real User
Mar 17, 2021
A user needs to do some training on the solution in order to take full advantage of the product. There needs to be more documentation that users can access to help them understand the solution or troubleshoot as necessary. Right now, this is lacking quite a bit. Beyond that, there aren't really any missing features that I can recall. I can't speak to what I would like to see in a future release.
The product is at its end-of-life. There is nothing to improve as it will be discontinued. With technology such a Sophos, Palo Alto, and Fortinet there has always been a lot of online documentation, which Cyberoam always lacked.
The reports are not very detailed, or, at least, some aspects of it are not that detailed. They need to improve the reporting and to bring in greater detail. The policy is a bit too vague. The solution needs to be much clearer when they go about making policies. I'd like to see better documentation in the future.
I had an issue when I was trying to stop a user from using too much bandwidth while I was using Azure, I was not able to stop them. You normally can just right click and block them but in this solution, it was not working in the firewall settings.
Associate Director - Management Support Services at CIHP
Real User
Top 10
Nov 26, 2020
So far, I have not encountered any problems. I am not happy with my last pricing experience. The pricing could be better. I would like to see real-time alerts on traffic insights.
Sales Engineer at a tech services company with 51-200 employees
Real User
Nov 4, 2020
It should have a better VPN client. We decided to find something different than Cyberoam because of the VPN client software. It would be nice to have a user interface not only in English but also in different languages.
Information Technology Network Administrator at abl
Real User
Sep 15, 2020
Web filtering capability that allows the blocking of web sites needs to be implemented. We have had some issues with technical support, which is an area that needs improvement. Support for cloud security sandboxing would be a helpful addition to this product.
Solutions Consultant at a comms service provider with 501-1,000 employees
Real User
Sep 3, 2020
Cyberoam UTM needs to have more certifications with third-parties, such as NSS Labs. The GUI is not very user-friendly and should be improved. One of our customers had trouble with the configuration and needed somebody to help manage it for them. The vendor needs to generally invest more in the development of this product.
Assistant Engineer - Network Solutions at Sri Lanka Telecom Services
Real User
Jun 30, 2020
When it comes to web filtering and application filtering, it does not contain enough signatures to determine all of the sites that need to be blocked. This is something that higher-end firewalls are better at.
Senior Security Engineer at a tech services company with 11-50 employees
Reseller
May 14, 2020
I would say there's room for improvement in terms of the GUI. Because it is better than some of the other standard firewalls. They have the drag and drop features. Also, their logging systems need improvement because their logging systems sometimes look a bit complicated if you're not familiar with it.
Sales and support. The sales team is constantly being changed and after acquisition by Sophos, it was treated as a stepchild until they announced the end-of-life cycle with a path to Sophos XG product. We are now looking for options on replacing it and adding e-mail protection.
IT Manager at a energy/utilities company with 201-500 employees
Real User
Oct 10, 2018
I think that it would be helpful to have advanced application layer security. It's time for Cyberoam to upgrade themselves and add new relevant add ons to their product.
Assistant Manager IT at a insurance company with 11-50 employees
Real User
Jul 22, 2018
Once in a while, an unwanted email will slip in. You have to set your parameters to avoid that happening, but once in a while, an email has slipped past firewall. Once you update the firmware, you notice that it doesn't happen. If an email slips in, I get a little bit worried. I do get the report, but you just don't want that situation happening in the first place. When I look comparatively at certain products like Check Point - I haven't used Check Point but I have seen it in action - the people who have actually used it have confirmed that they have not had that experience before. However, I do know that Cyberoam is upgrading from Cyberoam to Sophos. I'd love to see the upgrade. I'd love to see a swap-out of the device. I should be able to swap out my device rather than I have to buy the whole unit again. One of the places that viruses spread is through the browser. Unfortunately, Cyberoam configuration is done through the browser. That makes the configuration process is easier. But if your PC is clean and you're configuring Cyberoam then you should have no issues in the first place. I've never used the console, so maybe that's an area of training that the Cyberoam should look into. That would enable me to configure the device without necessarily using a browser. But then again, if I am going to use a computer to configure it, my PC should be clean.
Director Of Information Technology at a hospitality company with 1,001-5,000 employees
Real User
Jun 21, 2018
I am not sure there will be a another release of Cyberoam because it will be Sophos going forward. What could be included going forward though? I would like to see a better content management pack and also the website searching should be better.
Cyberoam Unified Threat Management hardware appliances offer comprehensive security to organizations, ranging from large enterprises to small and branch offices. Multiple security features integrated over a single, Layer 8 Identity-based platform make security simple, yet highly effective.
As for areas where Sophos Cyberoam UTM can be improved, it's hard to say; I have not at the moment seen anything that I could not get a solution for, but if there's anything, I'll make sure to raise that with the Sophos team. Regarding the documentation, I find that it is still lacking, although the YouTube videos, user training, and knowledge forum are now better than they were before. Sophos Cyberoam UTM should move in the direction of AI capabilities, as the world is moving toward AI. Sophos Cyberoam UTM is not promoted enough. I see FortiGates organizing student competitions and Cisco doing CCNA classes, so Sophos should follow that route as well.
I face issues when connecting to the VPN since it requires an authenticator. It would be beneficial if phone calls or SMS for two-factor authentication were available. Furthermore, during emergency situations, it is difficult to contact support quickly, which affects response time.
They could improve the product by enhancing hardware reliability, addressing occasional memory overflow issues, and improving scalability without compromising performance.
There are some issues with logs and report limitations.
The product fails to provide proper reports, making it an area where improvements are required. I wish that the product has the capability to send out emails or notifications to someone in the leadership team of an organization. In the school where I work, we need to keep track of the internet to check on incidents related to bullying and to keep a check on whether children are going through pornography or gaming websites. The product should have the capability to send out emails stating that a particular user has accessed a site at a particular time to the concerned authorities who need to take care of such issues.
The reports need to be more detailed and granular.
The data support response time should be improved. It is generally lengthy. When logging a complaint, it often takes considerable time to receive attention. Improving support in terms of response time would be beneficial.
The product’s pricing has increased by approximately 45% in four months. This particular area needs improvement.
Network visibility of the connections is an area in the solution where improvements can be made.
Improvements are mostly needed on the technical side to enhance security and ease of management. Additionally, the reporting part could be more user-friendly for troubleshooting and identifying network issues. It should be more easy for a normal user to identify the problem in their network. So, the reporting part has room for improvement.
The product must make the documentation a bit more available. The documentation is not straightforward. We have to click a lot to navigate and set up the policies. The solution should incorporate one field that cascades down the policies that are needed.
How best the rules can be configured and written is an area that benefits businesses. Hence, it needs to be easier to configure rules using the solution. Today when I configure a policy definition, it should be made simpler on a "tick basis," where this is what you enable, and this is what you do. If you have a software-based firewall also, which you can use in conjunction with a hardware firewall, it becomes an even more secure gateway. If I have a server in place, when logging through a VPN, I have to unnecessarily enter my server gateway and go into the server deployed on the cloud. This feature would be much more useful if you have something that works as a soft form for mobility. It would be direct web to web but with all the security in place. There's a product called Zscaler, which is only a software-based firewall.
The solution should improve its scalability because it cannot support enterprise networks. Cyberoam was discontinued five years ago, and they have no new features. Sophos continues their products under the XG brand name. I would like to see Sophos XG features included in Cyberoam.
We do not have any specific features in mind for improvement, however, we'd always like more features. The solution could be cheaper.
I would like to see improvements in the development of reports. The process needs to be made simple. So, reporting needs improvement.
Sophos Cyberoam UTM has room for improvement in specific rules-based objects and redesign. The solution also needs to improve in adding rules and policies, including renewing and finding policies. The Sophos team should make Sophos Cyberoam UTM policies and rules better and more useful than the old ones because that can be difficult and confusing sometimes. For example, adding policies or rules can be confusing, and that can be risky. To improve Sophos Cyberoam UTM, Sophos should add an IPS or IDS signature feature in the current plans offered to customers. Upgrading or patching the solution can be slow, so that's another area for improvement. In the next version of Sophos Cyberoam UTM, I want it to have an appliance management feature, similar to what's in FortiManager, where you can connect all appliances and manage the devices because that would be easier in terms of reporting.
The product strategy of the manufacturer is strange. I don't understand what they are doing in that regard. Therefore, I'm seeking a different solution. I want something that has a clear roadmap. Technical support could be better.
We have all of the features we need. It isn't missing anything.
The configuration requires an expert to be set up, so it could be made simpler.
Sophos Cyberoam UTM could improve by adding VPN site-to-site capabilities. The correct version does not work with Microsoft Azure Cloud.
I don't know whether this will be included in an upgrade, but I would like to get the user utility, like seeing where the users are using more of the data. Sometimes there are heavy downloads, which I'm not able to track. If I can get that information, that would be more useful from the IT point of view.
The product had a hang issue. We needed to reboot, recreate the image, and reconfigure the previous image because the product hanged frequently. Being able to block applications and services could also be a product improvement.
While the security features are excellent, they could be improved.
The solution is at its end of life and some of the appliances are finishing.
The implementation policy needs improvment.
Sometimes, during part of the configuration, if you don't have a lot of technical knowledge, then you may struggle a bit to configure it - especially for the exit through the internal server. When you are doing the business application publishing and if you don't know much of the port forwarding or how the business application configuration is done, then you may struggle a bit. The pricing could always be better. It would make it a win-win for everyone.
The VPN is an area that can be improved. Often, it will fail to connect or become disconnected. Also, the solution is not in the same lane as sending organizations, which have more security features. The enhanced security model is also lacking time-wise. Now that the company has shifted from Cyberoam to Sophos, I would not recommend implementing the security-related features of the solution. I have heard from customers that it falls short of the mark. In the next release, I would like to see integration with the security features. I wish to see in the actual device the integration of the security feature with another product.
It should have better VPN protection. Some of the VPN applications are not blocked by this firewall. Some VPNs are able to get through this firewall, which is why I am planning to replace this firewall with a good one in the near future.
In my experience the solution can be easier to configure with more documentation, we need more training.
A user needs to do some training on the solution in order to take full advantage of the product. There needs to be more documentation that users can access to help them understand the solution or troubleshoot as necessary. Right now, this is lacking quite a bit. Beyond that, there aren't really any missing features that I can recall. I can't speak to what I would like to see in a future release.
The product is at its end-of-life. There is nothing to improve as it will be discontinued. With technology such a Sophos, Palo Alto, and Fortinet there has always been a lot of online documentation, which Cyberoam always lacked.
The reports are not very detailed, or, at least, some aspects of it are not that detailed. They need to improve the reporting and to bring in greater detail. The policy is a bit too vague. The solution needs to be much clearer when they go about making policies. I'd like to see better documentation in the future.
I had an issue when I was trying to stop a user from using too much bandwidth while I was using Azure, I was not able to stop them. You normally can just right click and block them but in this solution, it was not working in the firewall settings.
So far, I have not encountered any problems. I am not happy with my last pricing experience. The pricing could be better. I would like to see real-time alerts on traffic insights.
It's coming to the end of its life. I would like to change to another solution. Technical support could be faster.
Sometimes, users are timed out intermittently. We have had trouble logging into the firmware.
It should have a better VPN client. We decided to find something different than Cyberoam because of the VPN client software. It would be nice to have a user interface not only in English but also in different languages.
Web filtering capability that allows the blocking of web sites needs to be implemented. We have had some issues with technical support, which is an area that needs improvement. Support for cloud security sandboxing would be a helpful addition to this product.
Cyberoam UTM needs to have more certifications with third-parties, such as NSS Labs. The GUI is not very user-friendly and should be improved. One of our customers had trouble with the configuration and needed somebody to help manage it for them. The vendor needs to generally invest more in the development of this product.
When it comes to web filtering and application filtering, it does not contain enough signatures to determine all of the sites that need to be blocked. This is something that higher-end firewalls are better at.
The VPN needs to be improved. Integration with the cloud needs to be improved.
I would say there's room for improvement in terms of the GUI. Because it is better than some of the other standard firewalls. They have the drag and drop features. Also, their logging systems need improvement because their logging systems sometimes look a bit complicated if you're not familiar with it.
Sales and support. The sales team is constantly being changed and after acquisition by Sophos, it was treated as a stepchild until they announced the end-of-life cycle with a path to Sophos XG product. We are now looking for options on replacing it and adding e-mail protection.
The reporting should be improved as well as the backup.
I think that it would be helpful to have advanced application layer security. It's time for Cyberoam to upgrade themselves and add new relevant add ons to their product.
Once in a while, an unwanted email will slip in. You have to set your parameters to avoid that happening, but once in a while, an email has slipped past firewall. Once you update the firmware, you notice that it doesn't happen. If an email slips in, I get a little bit worried. I do get the report, but you just don't want that situation happening in the first place. When I look comparatively at certain products like Check Point - I haven't used Check Point but I have seen it in action - the people who have actually used it have confirmed that they have not had that experience before. However, I do know that Cyberoam is upgrading from Cyberoam to Sophos. I'd love to see the upgrade. I'd love to see a swap-out of the device. I should be able to swap out my device rather than I have to buy the whole unit again. One of the places that viruses spread is through the browser. Unfortunately, Cyberoam configuration is done through the browser. That makes the configuration process is easier. But if your PC is clean and you're configuring Cyberoam then you should have no issues in the first place. I've never used the console, so maybe that's an area of training that the Cyberoam should look into. That would enable me to configure the device without necessarily using a browser. But then again, if I am going to use a computer to configure it, my PC should be clean.
I am not sure there will be a another release of Cyberoam because it will be Sophos going forward. What could be included going forward though? I would like to see a better content management pack and also the website searching should be better.