Regarding how CrowdStrike Falcon Cloud Security can be improved, I would say they can improve their support. There were a couple of cases where we needed to escalate issues in order to get proper support. That part could use some tweaking on their end. Additionally, the recent incident during the last summer literally impacted our systems. We had some of our workloads that affected the business, and it was a difficult experience. Apart from that, it is a good tool and the experience with CrowdStrike Falcon Cloud Security has been excellent. We did not find any kind of issues, but if they could improve their response to security-related incidents and provide on-time support or better understand our concerns and address them accordingly, it could be very helpful. Regarding needed improvements, I think they should enhance automatic alerting with CI/CD scanning and reporting capabilities. Additionally, it would be better to implement Falcon sensor health monitoring so agents are always active. We could know how it is behaving and how it is treating our environment. That could be a little helpful.
Windows Security Patching Operation III (Cyber Operations) at CBTS
MSP
Top 5
Sep 17, 2025
The improvements needed for CrowdStrike Falcon Cloud Security include reducing its high cost, which is currently quite expensive, and enhancing the executive reports that are user-friendly for technical engineers but require improvement for higher management. More detailed and granular reports would be beneficial for better executive comprehension.
For the past six months, we have been facing some issues. Because it is a cloud-based infrastructure, it has been getting slower. There are no bugs because they release updates continuously. We highly appreciate that, but during hunting or running a query on different logs, the time frame has increased in the past six months. It takes longer to give us the results. Another issue is the lack of proper documentation. During investigations, there is no proper documentation available. This is a problem because many people are saying there should be proper documentation explaining what CrowdStrike captures from the machine and the meaning of it.
Learn what your peers think about CrowdStrike Falcon Cloud Security. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
In terms of the improvements, a detailed profile for the users for the administration of the assets will be provided so they can see the events directly on the platform if needed. In order to see events, with our policies, it should be possible from the specific assets; a user should be able to see the events related to the datasets. One of the main concerns about the tool is that the solution provides features without detailed profiles for those who should see what type of information. The tool should do some more tests before going for updates automatically.
There are some issues with certain applications. We have been having some problems with Microsoft Teams and other applications. So, there were some integration issues with this product. The main concerns are occasional maintenance issues, less than perfect stability, and complexity compared to SentinelOne.
CrowdStrike Falcon Cloud Security is a platform of cloud security solutions aimed at protecting organizations from breaches while simplifying cloud security management. The unified platform combines several cloud security functionalities for comprehensive protection. Built on the CrowdStrike Falcon Platform, it leverages the powerful agent and technology used in CrowdStrike's renowned endpoint protection solutions, extending its capabilities seamlessly to cloud environments.
CrowdStrike...
Regarding how CrowdStrike Falcon Cloud Security can be improved, I would say they can improve their support. There were a couple of cases where we needed to escalate issues in order to get proper support. That part could use some tweaking on their end. Additionally, the recent incident during the last summer literally impacted our systems. We had some of our workloads that affected the business, and it was a difficult experience. Apart from that, it is a good tool and the experience with CrowdStrike Falcon Cloud Security has been excellent. We did not find any kind of issues, but if they could improve their response to security-related incidents and provide on-time support or better understand our concerns and address them accordingly, it could be very helpful. Regarding needed improvements, I think they should enhance automatic alerting with CI/CD scanning and reporting capabilities. Additionally, it would be better to implement Falcon sensor health monitoring so agents are always active. We could know how it is behaving and how it is treating our environment. That could be a little helpful.
The improvements needed for CrowdStrike Falcon Cloud Security include reducing its high cost, which is currently quite expensive, and enhancing the executive reports that are user-friendly for technical engineers but require improvement for higher management. More detailed and granular reports would be beneficial for better executive comprehension.
For the past six months, we have been facing some issues. Because it is a cloud-based infrastructure, it has been getting slower. There are no bugs because they release updates continuously. We highly appreciate that, but during hunting or running a query on different logs, the time frame has increased in the past six months. It takes longer to give us the results. Another issue is the lack of proper documentation. During investigations, there is no proper documentation available. This is a problem because many people are saying there should be proper documentation explaining what CrowdStrike captures from the machine and the meaning of it.
I think the UI could be improved, but the technical support said CrowdStrike will improve the UI in the near future. But right now, it’s so messy.
CrowdStrike had a significant issue with Windows integration two months back. The pricing is very high and should be improved.
The SIEM needs to be more developed. Additionally, AI features could be enhanced.
The tool is expensive.
In terms of the improvements, a detailed profile for the users for the administration of the assets will be provided so they can see the events directly on the platform if needed. In order to see events, with our policies, it should be possible from the specific assets; a user should be able to see the events related to the datasets. One of the main concerns about the tool is that the solution provides features without detailed profiles for those who should see what type of information. The tool should do some more tests before going for updates automatically.
There are some issues with certain applications. We have been having some problems with Microsoft Teams and other applications. So, there were some integration issues with this product. The main concerns are occasional maintenance issues, less than perfect stability, and complexity compared to SentinelOne.