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2017-04-26T17:38:00Z

What needs improvement with Aruba Wireless?

Julia Frohwein - PeerSpot reviewer
Senior Director of Delivery at PeerSpot (formerly IT Central Station)
14

Hi Everyone,

What needs improvement with Aruba Wireless?

Thanks for sharing your thoughts with the community!

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6161 Answers

Ajith Mathew - PeerSpot reviewer
Top 20Real User

There are some issues we occasionally have. However, they are easily remedied. Recently, HP acquired Aruba. There have been some changes in the licensing form. Platforms are changing. These kinds of things are slowly happening. However, it is not a problem. The issue is that the delivery timelines have increased. That is not only for Aruba, even for all the partners; it is increased. That is something which they need to improve. The hardware takes too long to be delivered.

2022-07-14T06:46:02Z
Anar Safibayov - PeerSpot reviewer
Top 20Real User

Aruba is missing some features that are available in other solutions, such as the email notifications. It's a bit complex to configure the notification part. Mainly I'm talking about the rogue WiFi detection. This email notification is crucial for us, but it isn't possible to configure with the built-in software. You need something else, like an external system log collector or another Aruba software. These notifications are essential in hospitality for PCI compliance. My colleagues in famous luxury hotel chains need that report. One of the requirements for PCI compliance is rogue WiFi detection. When a rogue AP is discovered, they need a notification sent to a certain email. If there is no built-in feature, you need either to purchase an additional software to make sure that you are notified through that software. This feature is built into Ruckus.

2022-06-06T13:48:00Z
Youngwook_Kim - PeerSpot reviewer
Top 20Real User

The certification for licensing could be better.

2022-05-15T16:49:27Z
reviewer1858131 - PeerSpot reviewer
Real User

The scope of improvement would go along with the technology's adoption into the market. Even though Wi-Fi 6 has been introduced, everyone is quite skeptical in the market in terms of the adoption part, as the platform network should be that strong to cater to that kind of bandwidth. While it may be great in the future, currently, the existing versions are incompatible with some of the networks which customers own. They could improve the seamless roaming, which is already there, however, needs some tweaking.

2022-05-13T11:55:38Z
Rufino Tinio - PeerSpot reviewer
Top 20Real User

We would like to declare a specific number of devices that an employee or a user can use to access their Wi-Fi. Right now, it's a free for all. The other features that I would like to explore are alerting and auto reporting of users accessing the internet. I want proactive alerts on the usage of these applications because I have to go to Aruba Central every time to see what's going on.

2022-05-11T12:48:58Z
Mahmoud Shehadeh - PeerSpot reviewer
Top 5Reseller

The configuration of the virtual controller could be improved. When they reach a maximum of 100 the configuration is lost. In the next release, I would like the WiFi text included. Whether videos are online or in live sessions, it can take a long time to deliver videos in Aruba Wireless.

2022-04-05T10:13:10Z
Ahmed Hawary - PeerSpot reviewer
Top 5Real User

Sometimes the configuration is difficult. Aruba needs to offer an IT telephone in order to can catch all of the market. Cisco already has an IT telephone security product. Aruba does not. If Aruba offered an IP conference option it would be great.

2022-02-24T08:07:38Z
reviewer1230060 - PeerSpot reviewer
Real User

What I'd like improved in Aruba Wireless is for it to be a full cloud solution. Making the setup more simple is another area for improvement for Aruba Wireless. There's a big solution for this, but it's not a huge enterprise solution, but Aruba Wireless has thousands of access points, so it's okay. Security still needs some work with Aruba Wireless, because you don't know which users are accessing, what each user is trying to do, what the applications are and the intentions behind the applications, so there are a lot of complexities behind the scene. The wireless access points from Aruba Wireless are not just access points, e.g. they form a platform that contains a lot of features such as cloud features, security features, even IoT, so I recommend to have these in all the product range, including small business solutions, so this is what I'd like to see in the next release.

2022-02-22T09:28:58Z
Rahul Bogala - PeerSpot reviewer
Top 20Real User

Aruba needs to improve two things. One is security. These days, security is about more than just the endpoints — it's also about the devices connecting to the endpoints. They need to improve wireless intrusion detection and prevention. If Aruba can do something like that, I think it would be a game-changer. The second thing is the range. Before Aruba, we had Ruckus, which covers a larger area than Aruba.

2022-02-17T14:04:00Z
SasikaRanasinghe - PeerSpot reviewer
Top 20Real User

An area for improvement I found in this solution is the configuration. Though it's currently an improved version, it could still be made easier, so technical people could benefit from being able to configure Aruba Wireless within a quicker amount of time.

2022-02-01T06:51:45Z
reviewer880782 - PeerSpot reviewer
Real User

The reliability could be improved.

2022-01-31T17:05:42Z
An Quang Vu Phan Phan - PeerSpot reviewer
Top 5MSP

The GUI dashboards should more user-friendly.

2022-01-30T06:29:43Z
Antonio Chuquimarca - PeerSpot reviewer
Top 5Real User

Many features are already in development. For example, Aruba Central, or the server to verify the type of equipment is connected to the network centrally. It's very useful and is a good solution for home or business, and it supports more than 200 pieces of equipment. We're not really missing any features at this time. They could work on energy consumption as this equipment needs a lot of energy. This is probably what needs to be improved in the future, as, currently, this type of equipment consumes more than 60 watts. I understand that it needs more power to work, however, there must be a way to lessen it in future releases.

2022-01-05T08:16:07Z
Shrijendra Shakya - PeerSpot reviewer
Top 5LeaderboardReal User

The Help option within the GUI needs to be improved. It would be perfect to have it more descriptive about the functions and features it has. The online documentation resources could be made more readily available for troubleshooting than to be engaged with the support through email and calls. During the shipments, the firmware versions on the shipped outdoor APs, indoor APs, and controllers could be matched so that adaptation for the APs is easy. They should add more features available on Aruba Airwave to the GUI.

2021-02-03T12:13:00Z
Jorge Aldana - PeerSpot reviewer
Real User

The network times for protocol synchronization can be improved. Sometimes it's complicated, and we need to tweak it to coordinate or synchronize it to the clock at the network access point. I have some issues with the introductory domain with the frequency that we use. For example, it's very common to have a box with a frequency channel with the introductory domains in Mexico. The access points have some issues in this release; I think it's version eight. Sometimes the documentation is confusing. You have to figure out a lot of different placements on your own because of the outdated information.

2020-12-23T02:36:30Z
DImo Dimov - PeerSpot reviewer
Top 5Reseller

I believe more security options are needed.

2020-12-14T15:31:00Z
MichaelZhang - PeerSpot reviewer
Top 5LeaderboardReal User

Perhaps Aruba should publish some best practices for deploying its solution in different industries.

2020-12-07T12:33:36Z
Luiz Canario - PeerSpot reviewer
Top 20Real User

Their documentation needs to be improved. Aruba's documentation is poor.

2020-12-05T02:27:46Z
reviewer1312101 - PeerSpot reviewer
Top 20Consultant

Currently, the stability of the code is the basic underlying problem for us. They had an 8.6 release that came out two weeks ago, but we had to migrate twice because the code wasn't stable. We can't get things to work the same way. Version 8 was a big change for them. They made a change so that it is forced to be a managed hierarchical system. It means that you make changes at the top, and it pushes them downstream. There are a lot of problems with the 8.6 version code. I ran into four bugs in one week and was informed that we should just move onto the next one because all of those fixes have taken place. The feedback loop for fixes is not always really relayed back to you. I don't have a lot of strong things to say about version 8.6. When we had version 6, the controller was pretty much rock solid. We had no problems. We made a heavy investment to migrate a lot of stuff to take advantage of things like WPA3, Wi-Fi 6, and all that kind of stuff, and we haven't been able to turn those features on because we are not confident that they are going to work just yet. So, right now, we're still very much stumbling through the version 8.6 code and just trying to make sure that it is safe before we turn on some of those features. In terms of the marketplace, they are one of the top three leaders. In some respects, one of the things that they focus on is wireless. Therefore, there are some things that should be beyond reproach, as far as I'm concerned. In terms of the stability of the code, there are always going to be bugs, but the core stability of the code needs to be there. When it is not stable, that's a real problem for me because you lose a lot of confidence in the products.

2020-10-21T04:34:07Z
Gaurav Vyas - PeerSpot reviewer
Top 5LeaderboardReal User

When we connect to Wi-Fi devices it could be easier because sometimes, it takes a lot of time to complete. It is not as easy as some other products to configure, including setting policies. Otherwise, everything is fine.

2020-10-21T04:34:07Z
reviewer1434741 - PeerSpot reviewer
Top 20Real User

The solution is quite expensive. If they could make the cost a bit lower, that would be helpful. It's pricey compared to, for example, D-Link or TP-Link. Other commonly used products offer more competitive pricing. The solution should offer more simplified tools. There needs to be better visibility on the day-to-day monitoring. It would be ideal if they had cloud services whereby you could manage everything from the cloud. This may be on the most current version, however, on older versions, they don't offer this. Even if you deployed on-premises, you should be able to control everything from the cloud.

2020-10-11T08:58:15Z
reviewer1429029 - PeerSpot reviewer
Top 5LeaderboardReal User

Better integration with equipment from other vendors would ease the deployment process in some cases. It is also helpful because certain vendors concentrate more heavily on a certain side of the industry. For example, one may focus on security but neglect availability. Being able to integrate gives a better overall solution. Security is something that can be improved.

2020-10-07T07:04:41Z
reviewer1273800 - PeerSpot reviewer
Top 20Real User

When I compare Aruba with Juniper Mist, Juniper is the more an AI-driven management solution. It is more of a modern solution, I think. Aruba needs to be more competitive with Juniper.

2020-10-07T07:04:32Z
Huthaisa Al Saaideh - PeerSpot reviewer
Top 20MSP

Most of the access points don't include the chargers. If you want to increase your coverage, then you need to have a charger. When our customers ask about access points, we always recommend Aruba; however, when we tell them that they need to buy the chargers separately, they become upset, saying: "We already bought Aruba access points, the chargers should come with it". This is my main concern. In the last five years, I've installed nearly 300 Aruba access points and most of my customers have complained about the chargers. If this problem was addressed, I wouldn't have any other complaints.

2020-10-04T06:40:00Z
reviewer1422075 - PeerSpot reviewer
Top 20Real User

Better integration between the controller and the ClearPass portal would be a nice change. Currently, they're separated, but if they could be combined and managed in one portal it would be much better.

2020-09-29T05:58:00Z
reviewer1264056 - PeerSpot reviewer
MSP

Improvements to the GUI, such as being able to search in the Mobility Master, would be nice. It is hard to find and provision APs when you have a substantial install base.

2020-09-23T06:10:00Z
reviewer1359489 - PeerSpot reviewer
Real User

Aruba Wireless is among the leaders in the market. We are not talking about basic access points. As a leader, they keep ahead of the field.

2020-08-27T10:31:47Z
reviewer1383753 - PeerSpot reviewer
Real User

The area that has the most room for improvement is upgrades. What we have seen many times now is that new releases tend to have bugs. Sometimes the bugs are a little bad and cause some undesirable issues. The new code in the upgrades or something leads to conflicts. I would say testing releases before making them available is one of the areas which Aruba needs to improve most with the wireless product. More comprehensive testing is required for a better, more reliable end-user experience. It is not necessarily testing more often, it is just for new releases. The testing they need to do is to work more closely with different environments and take notice of where issues tend to occur. They should have some idea of what environments are experiencing issues more often by now because of which companies are reporting the issues. They can make compensations for testing in those environments. I do not have any new features that the product requires off the top of my head. I think that more than improving the product, there are management portfolios and other peripheral things that could be better integrated. But just doing better testing is the main improvement that they need to make.

2020-08-25T06:54:31Z
reviewer1089651 - PeerSpot reviewer
Reseller

Perhaps one of the things that I think Aruba can improve on is developing their current information channels. Aruba has a lot of information available about their products and to find the information you need is not always so easy. It is more complicated than it should be. I think that they are great and do have a lot of information available — probably all the information that any user really needs to do things themselves. They are doing things well and trying to do things in the right way. They should just improve more on the organization and searchability of the information to make it easier to find what you are looking for.

2020-08-03T06:13:00Z
reviewer1375509 - PeerSpot reviewer
Real User

You have to use the command line for a lot of commands but then get back to the GUI for the main actions. A lot of the access point commands are in the command line interface, versus being in the GUI. Some control systems have the ability to right-click to go to the common line. I would like to see that incorporated onto the interface.

2020-06-30T08:17:35Z
MarcoPiazzalunga - PeerSpot reviewer
Reseller

Aruba Wireless has already improved all that we need. There is a new version, 8.x, that provides a mobility controller. They probably upgraded their cloud servers. We have Mobility Manager. The idea is to have a mobility-based machine that can manage a controller around the company. For a more senior tool, a local application monitoring related to IoT vendors would be useful. Because the company is stable, they have good quality.

2019-05-23T06:19:00Z
MarcoPiazzalunga - PeerSpot reviewer
Reseller

I would like to be able to customize Captive Portals.

2018-07-30T09:01:00Z
Dale Nevarez - PeerSpot reviewer
Real User

There is so much licensing, you literally pay for every solution, add-on, or cool feature. Compared to others, we were in the middle with pricing, but as you start to invest more into features it will get very pricey.

2018-03-12T23:11:00Z
D6B8 - PeerSpot reviewer
Top 5User

The urgent areas of improvement would be customer support, better tuned default settings, and documentation. Aruba’s TAC support for us has been frustrating most of the time, as there is a clear language/dialect barrier when speaking or emailing a TAC representative. We’ve found that we have more emails (which equates to longer resolution time) than typically needed to cover certain questions and updates – as the TAC directions and instructions were either incomplete or we couldn’t understand what they were referencing. There have been occasions where a local Aruba rep, has had to step in for the TAC due to this problem. Out of the box the Aruba gear (at least with the IAP-225 APs) comes with all of the marketing promised higher throughput settings (which causes issues such as CCI) enabled such as (but not limited to): 80 Mhz channel width (which anybody rarely uses), all 2.4 Ghz channels enabled, and high transmit power turned on. Many of these settings are used rarely in most deployments, and will need to be tuned. Aruba should enable 40 Mhz channels, only enable channels 1,6,11 on 2.4 Ghz, and set the power lower – as this will give most deployments a better chance at succeeding. This would benefit those who just put them in and call it a day or have little to no knowledge on the inner-workings of RF. This isn't an Aruba only problem, many of the wireless vendors do this, and the community has asked for this to change – however, I felt it was worth noting. Aruba’s documentation is pretty good, however there are cases where something is recommended by a TAC or an Aruba engineer that cannot be found in their documentation for the product itself, or their best practices guides (often referred to as Validated Reference Designs – VRD). The things that we've had to change/rethink but weren't in the documentation are: cluster sizes, standard L2 VLAN, disabling L3 Mobility, and client match.

2017-04-26T17:38:00Z
IgnacioRodriguez - PeerSpot reviewer
Real User

Analytics and big data.

2019-03-22T16:09:00Z
Rodrigo Sandoval - PeerSpot reviewer
User

* They should provide usage guides and solutions to frequent problems. * A telephone line dedicated to technical support for not-so-skilled users.

2018-09-14T15:15:00Z
Hery Hafif Setiadi - PeerSpot reviewer
User

* They should simplify the configuration flow. * Additional detailed reporting for client traffic would be a great addition.

2018-08-30T02:36:00Z
Bhagat Singh - PeerSpot reviewer
Real User

What I would like to have with these kinds of devices is the most enhanced security. For example, if I could apply security from wireless devices, that would be great. I would also like more enhanced reports on user adoption, who is getting what bandwidth. That is the kind of report I should be getting.

2018-08-09T07:01:00Z
Mathew Simupande - PeerSpot reviewer
Real User

The management system would be better if it were more polished, if it had a better interface like, for example, Meraki.

2018-07-29T06:51:00Z
Saseendran Vasu - PeerSpot reviewer
Real User

I would like to see more security features. Also, it should have more than one, maybe five, access points. Wherever we go, we should get the same speed continuously, without disconnecting.

2018-06-24T06:46:00Z
it_user879276 - PeerSpot reviewer
Real User

The speed could be better. I heard that Aruba is trying to shape the speed inside the wireless controller, but that has not been adopted yet. If they put some kind of mechanism inside the wireless controller for the speed such that, "Okay, this many users will have 20 by 20, 20 in the upload, 20 in the download. Just this many users. And this many users will have this type of speed or that type of speed." I think it would be very good if they actually bring that functionality inside the wireless controller. I would also like to see stable firmware.

2018-05-28T09:18:00Z
it_user848655 - PeerSpot reviewer
Real User

* Needs integrated wired, which is not traditional HPE. * The new 8400 failed at Lab, plus its integration with Aruba Central. * Needs a good enterprise story, including branches and campuses.

2018-04-02T14:46:00Z
it_user840204 - PeerSpot reviewer
Real User

The Aruba Central cloud portal needs a lot of work. It is complicated to navigate.

2018-03-19T12:02:00Z
it_user840201 - PeerSpot reviewer
Consultant

Some additional reporting features about the clients would be nice when not combined with the AirWave management package.

2018-03-19T12:02:00Z
it_user839691 - PeerSpot reviewer
Real User

AP signal strength and price. I know this is a competitive market, but APs should not cost so much if they do not cover a large area.

2018-03-18T11:19:00Z
it_user30798 - PeerSpot reviewer
Consultant

I believe it would benefit from more reporting, other than just a dashboard. It needs some type of report builder so you can have PDFs to show upper management what is going on in the wireless network.

2018-03-18T11:19:00Z
it_user839688 - PeerSpot reviewer
Real User

Customer service really needs to be improved. If the customer support was better, I would recommend it to others more than I do now. I say that even though we are upgrading to newer units this summer.

2018-03-18T11:19:00Z
SeniorWi09c2 - PeerSpot reviewer
Real User

Sometimes you are not able to get an engineer on the phone on first call. There have been instances of waiting for a callback.

2018-03-18T11:19:00Z
M. Seidl - PeerSpot reviewer
Real User

Aruba has been an excellent solution. However, I am aiding in transitioning my organization to a different wireless solution due to the cost. We need to expand our network and the cost of new APs and an upgraded controller have proved to be prohibitive compared to similar solutions on the market.

2018-03-18T11:19:00Z
it_user839679 - PeerSpot reviewer
Real User

Larger network for Aruba users and partners. I would have liked to see more manufacturer driven events and outings to drive brand recognition and familiarity.

2018-03-18T11:19:00Z
it_user837912 - PeerSpot reviewer
Consultant

MAC authentication against an external Radius server while using 802.1X. This feature will help the L2 devices to authenticate via external Radius servers. As L2 devices cannot do 802.1x. This feature is available in Cisco WLC, named for its MAC Filtering.

2018-03-14T20:30:00Z
it_user837513 - PeerSpot reviewer
Consultant

Access point mounting options.

2018-03-14T08:56:00Z
it_user836475 - PeerSpot reviewer
Real User

An area of this product that could use improvement would be the troubleshooting. At times I had to engage Aruba Support which ran some pretty complicated troubleshooting commands. I would not have been able to do with existing CLI documentation.

2018-03-13T07:00:00Z
it_user836472 - PeerSpot reviewer
Real User

There is plenty of room for improvement. Reliability of a flawless upgrade after the 4.x releases is rare. There is a lot of manual intervention required lately due to random bugs. If you have a mix of APs using different firmware, it takes nothing short but an act of god to upgrade successfully. The product’s performance got worse with newer releases as well. It seems like they are adding more frivolous features and sacrificing stability and speed. The latest design of their APs removes the console port and requires purchasing an expensive proprietary cable just to access the console.

2018-03-13T07:00:00Z
it_user836469 - PeerSpot reviewer
Real User

The ability for newer devices to easily communicate with older style APs. I wish the APs had the ability to enter in notes about a specific AP. For example, AP Mac address goes to classroom 123.

2018-03-13T07:00:00Z
it_user836466 - PeerSpot reviewer
Real User

The ceiling grid mount clips have room for improvement.

2018-03-13T07:00:00Z
it_user836445 - PeerSpot reviewer
Real User

My biggest issue is the logging. It is hard to read when troubleshooting issues.

2018-03-13T06:59:00Z
Jacob Golick - PeerSpot reviewer
Real User

The price point is pretty high compared to Ubiquiti and other equipment.

2018-03-13T06:59:00Z
Eric Winiger - PeerSpot reviewer
Real User

The ARM functionality does not always seem to perform how I would like. In some cases, I have had to manually assign channels to avoid channel confusion. Overall, it is a small task to worry about.

2018-03-13T06:59:00Z
it_user656106 - PeerSpot reviewer
Reseller

* Point-to-point deployment products * More varieties in Outdoor Access Points

2018-02-06T07:39:00Z
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