2019-05-15T05:16:00Z

What is your primary use case for Pega BPM?

Julia Miller - PeerSpot reviewer
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43 Answers

VivekIsukapalli - PeerSpot reviewer
Real User
Top 5Leaderboard
2024-01-08T09:40:45Z
Jan 8, 2024

I use the product for process orchestration purposes.

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Rahul Bilove - PeerSpot reviewer
Real User
Top 5
2023-09-13T10:11:07Z
Sep 13, 2023

Regarding the primary use cases of Pega BPM, I can say that my company deals with multiple domains, like the government sector, banking, financial institutions, telecom, health care, and multiple domains that require Pega BPM.

SS
Real User
Top 5
2023-08-28T09:42:42Z
Aug 28, 2023

We use Pega BPM for one of the finance applications and the different order and demand management.

AliSalman - PeerSpot reviewer
Real User
Top 10
2023-05-19T13:27:56Z
May 19, 2023

The company has a strategic partnership with Pega. I was the general sales manager.

Mohammed Tafazal - PeerSpot reviewer
Real User
Top 5Leaderboard
2023-01-17T16:51:30Z
Jan 17, 2023

We are using Pega BPM for all the major domains, insurance, banking, FMCG, and telecom.

AP
Real User
Top 20
2023-01-11T17:08:05Z
Jan 11, 2023

This solution is useful for business process management if you have any banking solutions or need to manage a process. Maybe a very simple example could be a loan approval process where you need to upload your documents and have them be verified by users. In other words, you have a methodical process in place that encompasses reviews. It can be anything, it might be an order that you have placed on Amazon which needs to go through another. Anything that involves a methodical process is a good fit for Pega as a product.

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Shiv Kumar - PeerSpot reviewer
Real User
Top 5
2022-11-24T14:00:41Z
Nov 24, 2022

Pega BPM is a business process management tool, and a use case for it is case management. There's a problem statement; for example, for bank support, where you need to work on customer onboarding, you'll find customer details verified by a bank authority. Once the detail is verified, the customer will be onboarded. Pega BPM will handle the three steps or stages. You have to create a case where onboarding will be one stage, verification another stage, and then customer registration as another stage, and Pega BPM takes care of the stages or process model.

PK
Real User
Top 20
2022-08-12T11:41:21Z
Aug 12, 2022

I am currently using it in my current organization. I have recently joined a new organization that also uses Pega, but in my previous organization, we used Pega for a couple of use cases where we set up automated workflows and other things. We were doing straight-through processing and had everything set up. And we had RPA, and BluePrism bots there that we wanted to decommission, we set up Pega to do so. We had issues with RP as a technology, as well as numerous challenges with some critical processes. Now, what used to always fail, too many bots and too many handoffs, both human and automated, is where we thought we would build APIs and integrate Pega.

AnoopSingh - PeerSpot reviewer
Real User
Top 10
2022-07-28T12:57:51Z
Jul 28, 2022

Our use case for Pega BPM is BFS process management. Earlier, we were facing some challenges such as using the end numbers of applications, but now we are careful. Decision-making took too much time in the past, but now that can be done within a few hours or a few days. For example, when managing a claim, that used to take almost five days to a week. Now, that would only take two to three hours in terms of resolving issues. The processes are much faster now in Pega BPM, in particular, almost ten times faster.

PS
Real User
Top 5
2022-07-26T05:23:41Z
Jul 26, 2022

Pega BPM can be deployed on-premise and in the cloud. All the scalability issues are addressed with Pega BPM because you can create enterprise-grade solutions with the architecture it has. Pega BPM has a use case in every sector and area, such as manufacturing, insurance, vendor suppliers, and vendor collaboration hubs.

AL
Real User
Top 10
2022-07-07T16:08:45Z
Jul 7, 2022

Pega BPM is used by us for customer onboarding, support, and care.

KS
Real User
2022-07-06T06:31:53Z
Jul 6, 2022

They use it for marketing and case management. It is also used for workflow process automation and market intelligence, using the solution’s AI capabilities.

SS
Real User
Top 20
2022-06-23T17:52:06Z
Jun 23, 2022

If you search on Google, basically you will see a lot of use cases that you can implement. Wherever you have a kind of automation, a case management, a kind of logic, a kind of an exhaustive process flow where a particular task will flow from one group to another. In all those situations, Pega can be a very good fit. Nowadays, Pega provides machine learning, automation intelligence, DevOps, et cetera. Whatever is as per market standard, those are there in Pega. Pega has lots of industry solutions as well which are targeted for specific industries such as financial, healthcare, or insurance. The product helps you to build faster. Pega is a niche product and any workflow management kind of use case, or maybe automation kind of use case can be implemented using Pega. The only thing that you need, is the right skillset. Pega is a very customizable product. You need to know the product very well to implement it to a proper standard. Pega has been on the market for quite a long time. I'm working with Pega for the last 15 years and they always have a lot of new features.

VijayS1 - PeerSpot reviewer
Real User
Top 5Leaderboard
2022-06-22T17:55:00Z
Jun 22, 2022

I am the Head of Digital Transformation at my organization. Currently, I am implementing Pega for my customers. All of our customers want payment and collection solutions implemented. We have multiple projects that have many use cases for Pega. For example, one client is in the insurance industry that uses insurance data. Another customer is in banking where we implemented a customer service system. Pega can implement an automation system that catches incoming emails and can automatically triage and route them.

ManishSingh6 - PeerSpot reviewer
Real User
Top 10
2022-06-20T11:37:23Z
Jun 20, 2022

I use Pega BPM to automate business use cases and integrate third-party application data into applications designed on Pega Platform.

Ganesh Parameswaran - PeerSpot reviewer
MSP
2022-05-26T13:25:34Z
May 26, 2022

I mainly use Pega BPM to look at conversations and try to create a better experience for the customer.

RD
Real User
2022-05-25T12:05:56Z
May 25, 2022

We support clients who use this solution. We have had a client who used Pega in London at their headquarters and in their data center operations in India. They installed Pega in the UK, but they wanted to run the applications from the data center in India. They wanted to give access to all the business users across the world in more than 12 different countries. The client used SAP for their business system, Pega for the business process management and UiPath for automation.

Pawan Dihiye - PeerSpot reviewer
Real User
Top 10
2022-04-30T18:31:12Z
Apr 30, 2022

We use the solution basically to run any custom process that the client wants to have, or needs to run their business on. For example, the approval process or any kind of business process that can be run using the Pega Platform.

Jack Haggerty - PeerSpot reviewer
Real User
2022-03-23T21:29:30Z
Mar 23, 2022

Our use case of this solution is for clinical case management. I'm the senior vice president of the company and we are customers and end users of Pega BPM.

SS
Real User
2021-05-12T22:39:44Z
May 12, 2021

We are developing campaigns and business solutions on top of Pega. It is a part of the campaign management solution that we have. We are also using it for the core business. We are offering personalized content, personalized product, and personalized information for each of our customers. Pega is one of the main products for us for pricing, catalog, and content. It is being used for everything.

AP
Real User
2021-03-25T11:51:26Z
Mar 25, 2021

We use this solution for HR automation or HR service delivery.

JG
Real User
2022-02-20T17:21:55Z
Feb 20, 2022

We are a strategy consultancy for someone who is looking for a Low-code No-code platform for the utilization of digitized service processes. We can determine if Pega BPM is the right fit for them because it can be deployed on the Cloud,on-premise, Kubernetes, and Dockers. We are in discussions with customers with many other solutions, such as OutSystems and Mendix. From a strategic point of view. We're not going to implement only one service tomorrow. We mostly use European providers. We do not use hyper scalers because of privacy concerns, such as Google, Microsoft, and Amazon. We use Pega BPM for simple service management processes. We are a consultancy that works for the government. We look at public services and how public services can be supported. These new types of workflow technologies where you to have end-to-end case management. They can be used for public services processes that are created on these platforms.

Sherif Ibrahim - PeerSpot reviewer
Real User
2022-02-15T17:56:30Z
Feb 15, 2022

Pega is an Intelligent Automation Platform that has evolved from a BPM perspective. This allows teams using this solution to address complexities without having deep knowledge in a specific development area.

SB
Real User
2022-01-27T14:41:01Z
Jan 27, 2022

I've been using Pega BPM for insurance underwriting, claims management, and pricing.

VB
Real User
2021-12-22T19:13:00Z
Dec 22, 2021

We have two different projects right now using Pega BPM. In one we are doing a migration of applications regarding claims, and the process requires orchestration between different providers that this company needs to organize the work. When you have a claim and you need a repair for something, we need to organize the work that we send to the provider. One, for example, is doing water claims. Another one could be about car claims. These are our main processes right now for Pega BPM. The other project is regarding onboarding customers in a bank. We use Pega to orchestrate the different aspects we need to complete the onboarding for our customer. One project is on-premise and another one is on cloud, but we started using the Pega cloud and right now we are migrating to Azure Cloud,

AB
Real User
2021-12-13T19:34:45Z
Dec 13, 2021

My primary use case is for process modeling.

AmarenderChitti - PeerSpot reviewer
Real User
Top 10Leaderboard
2021-09-29T20:24:47Z
Sep 29, 2021

For an upcoming project, my manager told us to look at all the different capabilities between the Pega, Appian, and the Camunda. We don't know the use case yet. We need to know the use case, however, at this point, we are just exploring different tools, BPM tools.

HA
Real User
2021-08-26T16:09:14Z
Aug 26, 2021

Pega BPM is a business process management tool that can be used to build enterprise applications.

JT
Consultant
2021-06-08T20:04:33Z
Jun 8, 2021

It is a multi-tenant offering for developing applications. We have its latest version.

AC
MSP
2021-05-07T09:24:25Z
May 7, 2021

The solution can be used to quickly manage and monitor processes in your organization.

it_user1151658 - PeerSpot reviewer
Real User
2020-10-08T07:25:17Z
Oct 8, 2020

We are using Pega for developing our workflow applications.

MK
Consultant
2020-07-22T08:17:18Z
Jul 22, 2020

The solution is basically a quoting application. When insurance brokers or internal users have to call or do insurance quotes for commercial insurance, we use Pega. The insurance we cover is for outdoor coverage and for a casualty to property, as well as casualty insurance.

BP
Real User
2020-07-13T06:55:00Z
Jul 13, 2020

We use it for some insurance companies for underwriting.

AP
Real User
2020-06-15T07:34:13Z
Jun 15, 2020

We are using Pega for content management and as a ticket management system.

NA
Real User
2020-03-09T08:07:56Z
Mar 9, 2020

The use cases vary. The solution is useful for various types of processes such as client onboarding, opening and processing accounts, policies and quotes, claim registration and reimbursement, underwriting, etc.

RC
Real User
2020-03-05T08:39:48Z
Mar 5, 2020

We are primarily using the solution for or our authorization workflow.

AS
Real User
2020-03-05T08:39:46Z
Mar 5, 2020

We primarily use the solution for customer experience. We also use it to create some workflows.

GV
Real User
2020-03-03T08:47:45Z
Mar 3, 2020

We do not use this solution in my organization. We are consultants and we act as a third-party for our clients. This solution is used to orchestrate processes across different parts of the infrastructure. All of the activities are coordinated and controlled, managed by a unique platform where they can keep track of everything.

ML
Vendor
2019-10-06T16:38:00Z
Oct 6, 2019

We primarily use the solution anywhere we have to manage processes. I have a large portfolio of clients in financial, health care, life sciences, etc., and I use the solution for all of them.

SM
Vendor
2019-10-03T07:51:00Z
Oct 3, 2019

We primarily use the solution for business process management.

AS
Real User
2019-06-02T09:20:00Z
Jun 2, 2019

We use the Pega BPM platform for helping companies establish, expand, or solidify their business process management and workflows.

it_user1001247 - PeerSpot reviewer
Real User
2019-05-30T08:12:00Z
May 30, 2019

The most valuable features of Pega are the integrations that come out of the box. You have extra force in doing some common tasks like OLS, solving situations, or reporting.

AP
Real User
2019-05-15T05:16:00Z
May 15, 2019

Our primary use case for this solution is for case management systems.

Pega BPM is a low-code process automation software product that helps organizations quickly build business applications that deliver the demanded experience by customers. This product is a business process management (BPM), process automation, rapid application development, and low-code development tool. Pega utilizes business process management (BPM) - a methodology to manage processes and workflows in an organization with the aim to increase work process results. The product...
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