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2019-05-15T05:16:00Z

What advice do you have for others considering Pega BPM?


If you were talking to someone whose organization is considering Pega BPM, what would you say?

How would you rate it and why? Any other tips or advice?

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2121 Answers

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Top 20Real User

They should have a solid foundation of business processes in place before embarking on this journey. If the case is small or the process is not complex, they should use a smaller and simpler BPMS. The primary reason is the cost. However, if they are considering it at the enterprise level or for a more complicated process, Pega is, in my opinion, the best option. I would rate Pega BPM an eight out of ten.

2021-12-31T08:04:41Z
author avatar
Top 20Real User

The platform as a whole is very rich - you can do a lot of things with it with minimum time and cost. I would recommend Pega as a BPM solution but make sure that your contract states you will receive support, otherwise you may not get any. I would rate this solution as seven out of ten.

2021-12-13T19:34:45Z
author avatar
Top 20Real User

We are a customer and an end-user. We have been using Pega for more than six years, and at this point, we also want to just explore the other BPM tools. It's kind of for considering cost efficiency also. We are looking at the cost of the development effort or the scalability of the tool. While I like Pega, I'm just exploring the other BPM tools with respect to Pega. While it depends on the application you are using, if you're planning for an enterprise application that can interact with different applications, Pega would be a good option. Sometimes if you have a smaller workflow, for example, if you're just introducing a smaller workflow in an existing application and you just want to leverage only that workflow-related feature, you don't need Pega. You can just have any workflow tool, like Camunda or Appian. Cost-wise, Pega may cost you more. If you're planning to leverage all the features in Pega, like case management and low-code, no-code and RPA, robotic process automation, and other high level or case management, if you are planning to leverage all these different kinds of features that are available in Pega, just go with Pega. And if you're just planning to leverage only a kind of workflow, you don't need to go with Pega. You can just go with other BP flows or BPM process models like Camunda. There are a lot of features that you can explore in fault tolerance and error handling, exception handling, et cetera. There are other items as well if you're in the development stage, and something like Page will likely be helpful. I don't know of other tools that will support anything to that extent. There are still some limitations in the solution. I'd rate it at an eight out of ten, as there are still some improvements that can be made.

2021-09-29T20:24:47Z
author avatar
Real User

I rate Pega BPM a seven out of ten.

2021-08-26T16:09:14Z
author avatar
Consultant

The advice that I would give is that when spinning, think about if you're setting up a private one. You should also think about your tenant or your organizational control structure for multi-tenancy so that you can have a mix of licenses for tenants while not overly complicating and having to maintain tons of different work control layers. Before you start up an app, take a look, run the wizards, and see what you can reuse from the structure. Its wizards are very good to use when starting up. There are a lot of powerful data models and workflows that you can use as starting points. You can also simply reuse and rename them. Whenever you're building things, work with your team regularly on the data model supporting it so that you have a lot of reusable capability. So, you enhance it. It is worth the time to meet weekly with your team over your data architecture. I would rate Pega BPM an eight out of 10. There is a bit of a learning curve, but it is extremely powerful. When you get into it, then you realize that it is far more powerful.

2021-06-08T20:04:33Z
author avatar
Top 5LeaderboardMSP

This solution is one of the best tools on the market right now. I would recommend it to others. I rate Pega BPM a ten out of ten.

2021-05-07T09:24:25Z
author avatar
Top 20Real User

Currently, we are working on the deployment models. We have not yet started on how to do automation of deployment. I think it's there, but we have not explored it yet. We have in-house applications that we want to implement automation for. We will be using this software to automate those products. I would recommend Pega BPM. I would rate this solution a nine out of ten.

2020-10-08T07:25:17Z
author avatar
Top 5Consultant

We're just customers. We don't have a business relationship with Pega. Pega BPM is definitely one of the topmost BPM packages out there. It hits all the right notes for a containerized implementation. The only thing you need to be careful is that you definitely need experts to help you along the way, in both the design and the requirements capture. They have an excellent requirements capture tool as well. However, if somebody needs to be trained on that, you need the help of experts, both on the software architecture as well as business architecture as well as the Pega admin. Eventually, these kinds of positions will either require a company to staff up or they will need to work with a system integrator. Most of the companies work with system integrators due to the fact that Pega professional services are definitely very expensive. Organizations will work with a company life Cognizant or Accenture or others to really help them out along the way. I'd rate the solution nine out of ten.

2020-07-22T08:17:18Z
author avatar
Top 5LeaderboardReal User

My advice would be to have a focus on what the main purpose of the VPN platform is. Are you really looking for a VPN platform, something that is gathering all the VPN processes in the whole company, or is it just for reporting some processes like a customer process and connecting it to an SAP process? If you are planning to use Pega as your main platform, then it's a really good choice. On the other hand, if you have different software in your company like microservices or other big platforms like SAP, then you really should think if adding Pega as another big solid piece of software is really a good idea or if you just look if you can find other ways to integrate the other pieces of software for the purpose. I would rate Pega BPM a nine out of ten. I would like to have a lightweight version of it; something like Appian. In the very beginning, you just had Word and Excel, and you were fine with that. Now, you have a complete suite starting from SharePoint and Teams, etc, but you don't need all the features because you have a specific purpose and for this purpose, you need the best software. But nevertheless, you don't need, for example, all these RPA stuff, which is heavily promoted. These are all things that you just buy-in and are reflected in the price. It would be helpful if they offered a lighter version.

2020-07-13T06:55:00Z
author avatar
Top 10Real User

We are changing systems because we are trying to bring total service delivery into a common platform, and Pega is not able to handle the requirements. We are interested in a user-friendly solution without reporting glitches and difficulties. The suitability of Pega BPM depends on the requirements. For smaller companies, where one or two products are being serviced, I would recommend it. However, I suggest that larger enterprises consider other tools. For what they are providing, I think the pricing is fair. I would rate this solution a six out of ten.

2020-06-15T07:34:13Z
author avatar
Top 20Real User

We have a business relationship with Pega. We handle both on cloud or on-premises deployments according to the client's needs. Many financial institutions prefer on-premises, because of the data security. However, even some of the banks have opted for cloud as well. I'd advise other organizations to get a good partner and take time to compare other options and to do a roadmap. Not every product is suitable for every scenario, so it's important to do a bit of research first. I'd rate the solution eight out of ten.

2020-03-09T08:07:56Z
author avatar
Top 20Real User

Most of our use cases are related workflow kinds of tasks like data workflow, user onboarding workflows, etc. Although the solution might be too big for our purposes, as of now we are continuing with Pega because we don't know of any such tools which have the scalability, as well as the ease of use that this solution provides. That's why we are continuing with it right now. Although I personally haven't used the solution for very long, I would rate it eight out of ten.

2020-03-05T08:39:48Z
author avatar
Real User

We're partners with Pega. I'm not sure of the exact release number, but we are using the latest version of the solution. It's a good idea to get clarity in terms of what future upgrades the solution plans to implement. Then, compare it to the competition. It will give you a good idea of what is possible and what will be possible. I'd rate the solution eight out of ten overall. It's been quite good and we've been quite satisfied with it.

2020-03-05T08:39:46Z
author avatar
Top 20Real User

My advice to anybody who is implementing this solution is to make sure that they understand it. For example, we are certified in the usage of Pega BPM. It's a very complete product but it is not a simple one. They need to use the right, structured approach to implement it properly. Pega is not a product for a client with small needs. If anything, when setting up Pega you should think bigger and put things in place for what will be needed to lead the team in the right direction in the future. I would rate this solution an eight out of ten.

2020-03-03T08:47:45Z
author avatar
Real User

I would definitely let people know about it. Let me give you a scenario. Let's say there is a banking system. Generally, people come to the bank, fill out the form, and submit it. Then a record will be created in the system. So what happens by using the Pega BPM is that we can clearly identify the flow - how you do it by using the different user input tasks. This is appealing to the user, to the customers, to everyone. Definitely I would like to get a return on that and let them know that if they use this BPM tool, more than any other technology tool, it has the most complete set of tools for the system. On a scale of one to ten, I'd rate it an eight. This is because it is easier to use than any other product and it is more secure. All of our software was developed in Java and as we know Java is a secure language. There are many more features. It is easy to use, easy to understand, easy to implement and easy to enhance and we can do it as a Cloud. Also, it is very user-friendly. Nowadays, it's on Cloud so we can access it from anywhere. There is no location per se or any system requirement.

2020-01-19T06:38:00Z
author avatar
Real User

We use the cloud deployment model. We've been using the solution for a long time and it's been very good. I'd rate the solution eight out of ten. There are some technical tools that are hard to use.

2020-01-12T07:22:00Z
author avatar
Vendor

We are using both public and private cloud and on-premises deployment solutions. We're using product versions seven and eight and have previously used product version six. We’re a Pega partner. I would rate the solution ten out of ten.

2019-10-06T16:38:00Z
author avatar
Vendor

We use the on-premises deployment model. I'd rate the solution ten out of ten. It's a robust system that makes it easy to create your basic applications. It is a premium platform, however, so it is costly.

2019-10-03T07:51:00Z
author avatar
Real User

I would place Pega BPM at around an 8.5 out of 10 because of the cloud and RPA issues. However, Pega is an excellent choice. It is efficient and does what it is supposed to do. It is extremely important to choose the right product and implementation partner. What the customer should be looking for in terms of an implementation partner is the quality of resources that they have, it is not the quantity. The Pega resources are classified into solution updates, frequent solution updates and new solution updates. An implementation partner needs to have a core team that brings the solution together. The emphasis is on the people who take the implementation forward. It is very important to see if the implementation partner has the right interface and the right experience. Organizations themselves need to look at developing a certain amount of internal Pega support. This means choosing a partner or provider willing and able to impart their skills and knowledge. The client has a lot of control on their side. Its good to be able to rely on a strong business implementation partner.

2019-06-02T09:20:00Z
author avatar
Real User

My main advice is to look over the solutions for each customer base to understand the main features in Pega and what should be done or shouldn't be done. In my experience, I've met some people who say that Pega is quite expensive and hadn't even the slightest idea of how to use it and these features. My main advice is just to get acquainted with Pega as a solution. I will give it a score of eight out of ten. It's quite good.

2019-05-30T08:12:00Z
author avatar
Consultant

This product is pretty easy to work with. Sometimes you need experts, and it can be difficult to find Pega experts. Otherwise, it's a good tool to work with. I would rate this solution an eight out of ten.

2019-05-15T05:16:00Z
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