Networks Lead Engineer at a mining and metals company with 1,001-5,000 employees
Jun 23, 2019
I think it's a complicated product. It is very complicated, especially in the design. If in some way you mess up the logic and design, you can really mess up and you will hate your life. The dashboard is actually very complicated. There's a lot of options. They don't need to do this. They need to make it more simple. Going to the direct point, showing what to do, where to configure, how to make the policy. They need to simplify the dashboard management more. Also, they need to improve the dashboard statistics. We need to see the statistics in a more organized way and clear. Reporting features, I think are also missing. It should be there. Maybe they need to add in posturing. Cisco is able to check if a device is updated or not. Taking action to isolate it outside the network, and then requesting automatically for the updates to that system would be helpful. It's something in automation they can improve.
We don't love everything about the product. For now, it's what we're using. It's okay. It is difficult to set up. The training is okay. The pricing is standard. It will be great if they can make it more easy to use the features. The interface is not user-friendly, but a normal IT technician can handle it. Most of the features only work with Cisco equipment. It's about connectivity. Most of their features are meant for Cisco. You cannot integrate them with any other vendor. Cisco needs to be more flexible with the integration of other solutions.