2017-12-14T22:45:00Z
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot
  • 0
  • 691

What is your experience regarding pricing and costs for Dynatrace?

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

49
PeerSpot user
49 Answers
SS
Software Systems Analyst at a manufacturing company with 10,001+ employees
Real User
Top 20
2022-11-29T20:33:10Z
Nov 29, 2022

We purchased a subscription for one year and it is an expensive solution for a large enterprise like ours.

Search for a product comparison
SD
Principal Member of Technical Staff at Tech Mahindra Limited
Real User
Top 5
2022-11-29T13:24:00Z
Nov 29, 2022

A different team handles the licensing for Dynatrace.

SK
Senior Manager at a financial services firm with 10,001+ employees
Real User
Top 5
2022-11-29T10:28:00Z
Nov 29, 2022

The pricing is a bit on the higher end and more expensive than AppDynamics. When we compared the solution with other APM tools, we found that its features and uniqueness balance out the price well. Pricing is rated a six out of ten.

RS
Managing Enterprise Architect Individual Contributor at Capgemini
Real User
Top 10
2022-05-25T20:44:11Z
May 25, 2022

I am not aware of the licensing fees.

DermotCasey - PeerSpot reviewer
Solution Sales Specialist at Vodafone
Real User
Top 10
2022-04-05T10:11:24Z
Apr 5, 2022

As compared to New Relic and other providers, it is more expensive, which is its biggest disadvantage. Its biggest advantage is its capability. It is more feature-rich.

RS
Enterprise Monitoring | Information Services at a healthcare company with 5,001-10,000 employees
Real User
Top 5
2022-02-20T17:16:06Z
Feb 20, 2022

Its license is a bit expensive. We renew it yearly.

Learn what your peers think about Dynatrace. Get advice and tips from experienced pros sharing their opinions. Updated: January 2023.
670,523 professionals have used our research since 2012.
Clifford Neilson - PeerSpot reviewer
Service Delivery Manager at choice sourcing
Real User
Top 20
2022-02-14T16:54:00Z
Feb 14, 2022

The pricing is not bad, but it could be better.

EV
Managing Director at a computer software company with 501-1,000 employees
Real User
Top 10
2021-12-14T23:48:00Z
Dec 14, 2021

There's a perception that Dynatrace's value could be questioned, but this is down to a lack of due diligence on the front end. When done right, this product always gives good ROI and total cost of ownership.

OK
Consultant at Astra Graphia Information Technology
MSP
Top 5Leaderboard
2021-12-02T16:55:37Z
Dec 2, 2021

Dynatrace is the most expensive APM that we sell, compared to competitors' products. The license pricing could be improved. My customers pay for licensing yearly.

LK
Senior Solutions Architect at a tech services company with 51-200 employees
Real User
Top 10Leaderboard
2021-09-10T20:17:03Z
Sep 10, 2021

We asked for a three-year license, and the price was quite good.

JB
Software Developer at a government with 1,001-5,000 employees
Real User
Top 10
2021-06-30T10:27:14Z
Jun 30, 2021

The solution is a SaaS. If we were to stop paying the subscription entirely, the service would end shortly afterward, based on the contractual arrangements we have with them. Assuming we were not to renew our contract, the facility would just go away. I was not a party to the actual license negotiations or costings. I can't fully answer to the exact cost, to any degree of certainty, other than to say it's not a free product. It's a business. I believe that we have been getting value for money. We do have to watch how we use it. We have to watch that the costs are not substantial. We do restrict where it's actually deployed and how it's deployed. That's part of our management strategy and that's kind of informed by a budget. That said, I'm not aware of the actual budget numbers.

CM
Head Of Product Development at Stefanini SCALA
Real User
Top 20
2021-06-29T09:30:52Z
Jun 29, 2021

The pricing is quite high and many customers do not want to pay for it.

MA
Monitoring Services Manager at Vitality Corporate Services Limited
Real User
Top 10
2021-06-16T16:21:00Z
Jun 16, 2021

The pricing and licensing are fairly competitive.

SE
Cloud Solution Engineer at a financial services firm with 5,001-10,000 employees
Real User
Top 5
2021-05-28T22:15:47Z
May 28, 2021

Its price is quite high. Although it is worth it, it would be better if its price is reduced. They base their prices around licensing. Their prices are based on agent licensing and consumption licensing. Both of these can be a bit cheaper, but if they are the best in the market, as I consider them to be, I assume that their prices will be higher. They are delivering the product for that price.

FR
Integration Architect at a financial services firm with 1,001-5,000 employees
Real User
Top 20
2021-04-10T10:15:27Z
Apr 10, 2021

The price of the solution is expensive.

TS
CEO at Rufusforyou
Reseller
Top 5Leaderboard
2021-02-24T19:22:31Z
Feb 24, 2021

The pricing is a concern because the price of Dynatrace depends on how much memory is in a system. Our customers have systems with over 300 84 gigabytes of memory. In addition, you have to pay the head price, too.

AC
Data Engineer Manager at Creditas
Real User
Top 10
2021-02-11T04:37:31Z
Feb 11, 2021

The pricing could be less expensive, although I do see the value of the solution and its feature sets. However, with more flexibility in terms of licensing, the solution could be more attractive to more customers.

AS
Associate Director, Application Performance Management Solution Design & Engineering at a financial services firm with 10,001+ employees
Real User
Top 5Leaderboard
2021-02-10T14:09:01Z
Feb 10, 2021

Financially, Dynatrace was a lot more expensive than AppDynamics. Our business case wouldn't resolve, which is why we decided to renew the licenses with AppDynamics. Dynatrace should reduce their pricing. It should be cheaper. We are no longer using Dynatrace because it was too expensive.

HG
Gerente de Operaciones at a consultancy with 1-10 employees
Real User
Top 10
2021-02-05T01:22:41Z
Feb 5, 2021

Although I see the value in the solution, the pricing can be a bit more expensive than other options.

JM
Sales Engineer at a computer software company with 1,001-5,000 employees
Real User
2021-01-08T12:16:24Z
Jan 8, 2021

There is a license cost, which is obviously more expensive than an open-source solution, but for the return on investment from what you get from it, it's a great investment. Of course, it could always be cheaper.

it_user1362276 - PeerSpot reviewer
Cloud Engineer at Clearsale
Real User
2020-12-03T11:17:35Z
Dec 3, 2020

We have a three-year contract. We have 30 licenses for the full stack and 3 licenses for the DEM unit.

KS
Chief Delivery & Wellness Officer at Bahwan CyberTek
Real User
2020-11-19T11:14:11Z
Nov 19, 2020

I think that the price is reasonable.

SB
Sr. Technical Consultant at a computer software company with 1,001-5,000 employees
Consultant
2020-11-17T18:48:19Z
Nov 17, 2020

The solution is rather expensive. There are less expensive options.

RF
Senior Product Manager at a computer software company with 1,001-5,000 employees
Real User
2020-06-10T08:01:00Z
Jun 10, 2020

Consider volume because that is where you will get the most benefit. Doing a point solution is not cost-effective. There are additional Professional Services costs which ensure the solution is configured with meaningful names so you're getting the most money for your investment.

DH
Manager, Ecommerce Support at a retailer with 1,001-5,000 employees
Real User
2020-06-03T06:54:00Z
Jun 3, 2020

The only limitation with scaling to cloud-native environments is licensing. It all depends on how many DEM units you're willing to license. The more of DEM units that you purchase, the more user data you can collect.

TR
User at a financial services firm with 51-200 employees
Real User
2020-05-31T10:37:00Z
May 31, 2020

It is quite costly. Dynatrace was the most expensive, compared to the other products we looked at. But it was also a lot better. If you want value for your money, Dynatrace is the way to go.

BP
Manager, Performance Engineering at Medica Health Plans
Real User
2020-05-31T10:37:00Z
May 31, 2020

We license it for two environments, typically all of production and all of one lower environment, usually our staging environment. If there is a downside to Dynatrace, the only thing I can think of would be the cost. If it were cheaper, I'd have it in all my environments. I don't think they're charging more than it's worth, by any means. It's just that good software costs money. They have the OneAgent which you buy and install. You can run that in infrastructure-only mode and pay less. The cost is a bit funny, it's calculated based on the memory size of the server you put it on. Sixteen gigabytes of memory, for instance, is one host unit and a host unit costs you, say, $1,000. (I don't recall what the actual cost is, I'd have to look at our contract). There's a switch they've added for infrastructure-only mode, which will cut that cost to about one-sixth or one-seventh of the cost of a full host agent. You won't get the deep-dive response time metrics, but you'll get the infrastructure stuff, which sometimes is all you want. In addition to the host agent fee, which was the first thing I bought, based on the memory size of the server, the other is in metrics that we collect through the ActiveGate plugins. They charge you per metric. So the three principle things they charge you for are OneAgent, how many metrics you collect through the ActiveGate, and digital experience monitoring units, or DEM units. Those are basically the cost of the synthetic things, per test. Those things are quite reasonable in cost. The biggest cost is the OneAgent. The cost to get us up, my first allocation, was under $100,000. My first PO was for about $60,000 and it covered almost our whole production HealthRules environment. We started out with 40 host units and we've grown to 200-plus, and we're a small place. Down the street is a health-related business and I think they have 20,000 host units.

KM
Director, Digital Projects and Practices at Rack Room Shoes
Real User
2020-05-21T06:20:00Z
May 21, 2020

Whatever your budget is, you can manage Dynatrace and get value out of it, but you need to manage it to what your needs are. That's the one thing we found. We did not budget the right amount to begin with. It has cost us more in the long run than if we would have been able to negotiate it upfront. But we didn't really know what we didn't know until we'd been using Dynatrace for awhile. Your ability to catch your Session Replay is based on the number of what they call DEM units, digital experience monitoring units. That's where we were short to begin with. There is an additional expense to determining not just the platform subscription but also the number of hosts units that you want to run and the number of DEM units that you need to be able to capture all of the user experiences that you want. In our case, we wanted the ability to capture 100 percent. Maybe in another business someone would only be worried about capturing a sampling of the traffic.

RW
Senior Product Manager at SAP CX
Real User
2020-05-21T06:20:00Z
May 21, 2020

We are a very big customer. We obviously have a special price point. If there are no corporate requirements to run Dynatrace Managed (operating it yourself), I would definitely go for the size option. For small and medium-sized companies, the size option is probably the cheapest one. You don't need to look into operating it. You don't need to run hardware. It is pay as you go. We looked into what can Dynatrace could actually replace. If the price point is high, think about the impact it would have to the entire organization to constantly replace monitoring tools. If implemented correctly, then it has a lot of saving potentials for the organization. That is something that should go into any ROI calculation.

MK
Senior Director IT at BARBRI Inc.
Real User
2020-05-19T07:27:00Z
May 19, 2020

Dynatrace is not the cheapest product out there and it's not the most expensive product out there. In our business, you get what you pay for. Dynatrace has a place for everybody. How you use it and what your budgetary limitations are will dictate what you do with it. But it's within everybody's reach. If you're a small organization and you have a large infrastructure, you may not be able to monitor the whole thing. You may have to pick and choose what you want to monitor, and you have the ability to do so. Your available funds are going to dictate that. The only additional costs that I incur are for additional log storage space, which is like $100 a year.

RM
IT Technical Architect at a insurance company with 5,001-10,000 employees
Real User
Top 10
2020-05-19T07:27:00Z
May 19, 2020

It's understandable to do a smaller scale initial evaluation. However, as you identify the product value, don't hesitant in your scope and scale to maximize the initial investment and your opportunity to do a bulk investment of the product.

JT
Application Performance Analyst at K2 - Labs Development
Real User
2020-05-19T07:20:00Z
May 19, 2020

Make 100% certain you understand the cost and limitations of HUs versus traditional monitoring Agents.

GF
CIO FNB Business Lending at First Rand Bank Ltd.
Real User
2020-04-23T07:48:00Z
Apr 23, 2020

It's more expensive than other solutions, but worth it. We use full APM monitoring on our primary systems, but only resource monitoring on lesser systems. We shift licenses around our environment when a deeper dive into lesser systems is required.

RS
TitleICT management division director with 501-1,000 employees
Real User
2019-05-21T08:53:00Z
May 21, 2019

N/A

it_user1000017 - PeerSpot reviewer
Product Manager at a financial services firm with 201-500 employees
Real User
2019-03-12T07:26:00Z
Mar 12, 2019

Our most important criteria when selecting a vendor are the features and local support of the agency. Those two along with pricing are very important. The reason we eventually chose Dynatrace was for the automatic (auto-baseline) of detection for the API performance issues.

SC
IT Specialist at a government with 10,001+ employees
Real User
2019-02-24T10:18:00Z
Feb 24, 2019

Our annual costs were about the same for both AppDynamics and Dynatrace.

MC
Technical Manager at a tech services company with 10,001+ employees
Real User
2018-12-11T08:31:00Z
Dec 11, 2018

Purchasing through the AWS Marketplace is excellent.

VP
Manager of DevOps at a hospitality company with 1,001-5,000 employees
Real User
2018-12-11T08:31:00Z
Dec 11, 2018

The pricing and licensing are very expensive.

AB
Cloud Practice Specialist at a tech services company with 201-500 employees
Real User
2018-12-11T08:31:00Z
Dec 11, 2018

The price could be improved.

SA
Senior QA Analyst at Autodesk
Real User
2018-12-11T08:31:00Z
Dec 11, 2018

The product is pricey, but it is feature-rich, which is why we probably haven't looked away from it.

it_user957450 - PeerSpot reviewer
System Integrator with 10,001+ employees
Real User
2018-12-05T11:40:00Z
Dec 5, 2018

It is on the high-end of the price range of products.

RR
Software Test Engineer at Enova International
Real User
2018-12-05T07:52:00Z
Dec 5, 2018

Purchasing through the AWS Marketplace was a pretty straightforward process. We had no hiccups. I think the pricing is at a fair value for what it is.

KJ
Staff Software Engineer at DISH Network Corporation
Real User
2018-12-05T07:52:00Z
Dec 5, 2018

Our experience purchasing through AWS Marketplace was good.

AG
Principal Architect at a computer software company with 11-50 employees
Real User
2018-12-04T07:57:00Z
Dec 4, 2018

While it is quite good in respect to its functionality, there are few area in regards to pricing that they can look at how to possibly change. I have heard it's costly.

it_user877986 - PeerSpot reviewer
Systems Team Manager at MANGO
Real User
2018-05-24T13:43:00Z
May 24, 2018

* Pricing is still too expensive. * Their proof of concept is still a bit difficult.

it_user877989 - PeerSpot reviewer
System Engineer at MANGO
Real User
2018-05-24T13:43:00Z
May 24, 2018

They could improve their price ranges, as there is no option for startups or testing.

it_user877926 - PeerSpot reviewer
Founder at a government
Real User
2018-05-24T13:03:00Z
May 24, 2018

It is quite expensive for startups.

SC
IT Specialist at a government with 10,001+ employees
Real User
2018-02-07T08:05:00Z
Feb 7, 2018

Look at the product and the product features, not the price. Too often people look at the price and turn away. Dynatrace costs a little bit more than the other products I researched, but it can do far more. Since my last review, I have stood up a competitor's product. My Dynatrace installation is two servers plus my collectors. The competitor's product required seven servers. That is significant when looking at the cost. I feel the price is good for what the product does.

AS
CTO at Marketware
Real User
2017-12-14T22:45:00Z
Dec 14, 2017

Pricing can be high, especially for Portuguese standards. But as one says, you get what you pay for. Setup cost is very low considering that it is an almost totally, automatic process. Installing SaaS or Managed is only some minutes away. Given that there is no configuration involved in the agents, you can develop how many you want per hour. It only depends on your IT deployment strategy. TCO is thus much lower than expected. Licensing is very interesting, as you pay only for what is being monitored. A lot of things are given away for no additional cost. If you have a great IT consolidation, it will be pretty cheap. If you have a lot of servers, it will be heavier.

Related Questions
DG
Tech blogger
Jun 7, 2022
Does Dynatrace stand out from its competitors?
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Janet Staver - PeerSpot reviewer
Tech Blogger
Jun 7, 2022
I definitely recommend Dynatrace because I think it is a fantastic digital performance monitoring tool. It is obvious why it is considered to be the APM market leader. It has helped my organization optimize customer experiences, modernize operations, and accelerate innovation across cloud and on-premises environments. It has also alleviated many of our digital-performance challenges and, in turn, has helped us grow our business. From my experience, I have found that Dynatrace works right out of the box. The solution has given us deep insights into our hosts, Docker containers, and the services that they provide. I also found that Dynatrace was easy and straightforward to deploy and its auto-detection capabilities that reduce installation effort to near zero really made a difference. Another reason why I like Dynatrace is because it works proactively, not just reactively. It has allowed us to identify and get in front of performance issues more quickly and efficiently. With Dynatrace, we can be more agile and proactive, and address issues before they ever reach our customers, which is really important for our organization. Not only does Dynatrace pinpoint the root causes of problems, but it does it fast. As you may already know, when there is an issue, it can take a long time to fix - sometimes even days. But with Dynatrace, we are able to identify issues immediately, which saves us a lot of time and resources. It has effectively eliminated the time we would typically waste going through logs so that we could remediate issues. The AI that comes with the device is also highly intelligent and useful in narrowing down potential root causes of issues. The solution contains tools and features that are simple to use and set up in order to acquire the greatest performance and query analytics or tracking from this platform. Furthermore, with Dynatrace you have complete visibility. Using what Dynatrace refers to as ‘SmartScape,’ we are able to get a full picture of our production environment and an excellent overview of system components. The solution makes it easy for us to evaluate the health of our systems so we know where we need to optimize. Another huge advantage about Dynatrace is that it is an all-in-one monitoring tool. Prior to using Dynatrace, we had to use separate tools for web monitoring, application performance management, and server monitoring. Now we don’t have to, because Dynatrace does all of that. As an all-in-one solution, Dynatrace also provides better full-stack monitoring and proactive alarms. And because it does such a great job of providing a thorough overview of issues, fewer DevOps engineers are needed to fix the issues, since it does the job of finding the root cause of the issues for you. The whole solution is very easy to use and it has a simple user interface. It's not always so easy to find a company with outstanding customer service and technical support, but Dynatrace has been fantastic. Not only do they have quick turnaround times, but they are really responsive and knowledgeable. All in all, Dynatrace is a highly comprehensive and valuable tool, and I wouldn’t hesitate to recommend it.
Michael Bruen - PeerSpot reviewer
Assistant Commissioner - Network Technologies and Telecommunication Services at City of New York
Feb 11, 2022
Hi community, I work at a Healthcare company with 5K+ employees. Currently, I'm looking for an APM solution. We already have Solarwinds for network monitoring but I have read and heard from colleagues that Dynatrace is an outstanding product (the head of our development team swears by it).   The Network Operations team already has experience with Solarwinds (good and bad) and I am concerned...
See 2 answers
SB
Regional Manager/ Service Delivery Manager at ASPL INFO Services
Jan 27, 2022
Hi @Michael Bruen ​, Probably, the below data has already been published on PeerSpot and can help you identify the difference. Hope this helps. Please kindly share your views. https://www.peerspot.com/produ...
DF
Application Performance Analyst. at Nintex
Feb 11, 2022
Dynatrace is the leader in the APM market with reason, it is well worth giving it a decent evaluation for full end-to-end monitoring of infrastructure and code.
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