Senior Manager, Siebel Services, Technology Enablement at a consultancy with 10,001+ employees
Real User
Top 5
Apr 10, 2024
AI capabilities are quite robust. Pega CRM offers seamless integration with AI capabilities. If you tell something to Pega CRM in a simple language, the AI will design the application for you. If you just want to design a new case type and you tell it about your requirements, Pega's AI part will automatically design case types for you. You can then make minor tweaks or modifications to the tool as per your needs to suit your business which is good. Integration is possible in Pega CRM, but it's not as flexible and robust as Siebel CRM. From an integration perspective, Siebel CRM's out-of-the-box adaptors provide users with a more robust option. I don't have much expertise in Pega CRM. Pega CRM is suitable for businesses that don't deal with complex processes and for small and medium-sized businesses. For a large customer base with very complex business requirements, I would prefer Siebel CRM. I rate the tool a seven out of ten.
Senior Manager at a consultancy with 10,001+ employees
Real User
Feb 14, 2024
Having worked with Pega for over twenty years, I've witnessed its remarkable evolution to meet the changing demands of clients. While Pega remains a prominent player in the industry, it's worth noting that it's a premium product, making it inaccessible to some clients due to its price. However, for those who can afford it, Pega ensures swift delivery and offers access to abundant resources, which is crucial for implementation and ongoing support. Despite the cost associated with running support, the scalability of the tool contributes to faster return on investment and improved time to market, ultimately enhancing its value proposition. Overall, I would rate it eight out of ten.
Director at a tech services company with 201-500 employees
Real User
Jan 29, 2024
From my perspective, Pega is a comprehensive product that already offers a wide range of functionalities. It might not be perfect, but it fulfills most needs quite well. Overall, I would rate the solution an eight out of ten.
Sr Pega Developer at a financial services firm with 10,001+ employees
Real User
Jan 23, 2023
This is a very good tool. Of course there are limitations but when your technical team is good and your support team is good, those challenges can be addressed in no time. Pega has improved a lot over the past few years and I would recommend the solution. It's one of the best tools when compared to BPM and CRM. They're continuing to make it easier for developers and users. I rate this solution nine out of 10.
I rate the solution eight out of ten. The solution is intuitive, it includes one-to-one customer engagement, and Pega 360-degree view, powered by data science and AI. Business intelligence is also included. I recommend that you enroll through the solutions website for a training course before implementing the product. I would recommend the solution to anyone looking for a CRM.
Delivery Manager (Intelligent Business Automation) - Pega at Persistent Systems
Real User
Top 5
May 11, 2022
I would rate this solution 9 out of 10. The results are good from implementing this product. My advice is that you need to have a well-trained and experienced team. If you have that with a quick turn-around time and the requirements are clear, then you will see the magic.
Pega BPM streamlines your operations so you can reduce costs and improve business agility. Pega is recognized by leading analyst firms as the most comprehensive and unified BPM platform.
AI capabilities are quite robust. Pega CRM offers seamless integration with AI capabilities. If you tell something to Pega CRM in a simple language, the AI will design the application for you. If you just want to design a new case type and you tell it about your requirements, Pega's AI part will automatically design case types for you. You can then make minor tweaks or modifications to the tool as per your needs to suit your business which is good. Integration is possible in Pega CRM, but it's not as flexible and robust as Siebel CRM. From an integration perspective, Siebel CRM's out-of-the-box adaptors provide users with a more robust option. I don't have much expertise in Pega CRM. Pega CRM is suitable for businesses that don't deal with complex processes and for small and medium-sized businesses. For a large customer base with very complex business requirements, I would prefer Siebel CRM. I rate the tool a seven out of ten.
Having worked with Pega for over twenty years, I've witnessed its remarkable evolution to meet the changing demands of clients. While Pega remains a prominent player in the industry, it's worth noting that it's a premium product, making it inaccessible to some clients due to its price. However, for those who can afford it, Pega ensures swift delivery and offers access to abundant resources, which is crucial for implementation and ongoing support. Despite the cost associated with running support, the scalability of the tool contributes to faster return on investment and improved time to market, ultimately enhancing its value proposition. Overall, I would rate it eight out of ten.
From my perspective, Pega is a comprehensive product that already offers a wide range of functionalities. It might not be perfect, but it fulfills most needs quite well. Overall, I would rate the solution an eight out of ten.
I would rate the overall solution an eight out of ten.
It’s a very good tool. Pega CRM should build its UX. Overall, I rate the product an eight out of ten.
This is a very good tool. Of course there are limitations but when your technical team is good and your support team is good, those challenges can be addressed in no time. Pega has improved a lot over the past few years and I would recommend the solution. It's one of the best tools when compared to BPM and CRM. They're continuing to make it easier for developers and users. I rate this solution nine out of 10.
I rate the solution eight out of ten. The solution is intuitive, it includes one-to-one customer engagement, and Pega 360-degree view, powered by data science and AI. Business intelligence is also included. I recommend that you enroll through the solutions website for a training course before implementing the product. I would recommend the solution to anyone looking for a CRM.
I would rate this solution 9 out of 10. The results are good from implementing this product. My advice is that you need to have a well-trained and experienced team. If you have that with a quick turn-around time and the requirements are clear, then you will see the magic.