Coming October 25: PeerSpot Awards will be announced! Learn more
2019-10-23T05:52:00Z
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
  • 0
  • 3

What do you like most about IBM SmartCloud Control Desk?

Hi Everyone,

What do you like most about IBM SmartCloud Control Desk?

Thanks for sharing your thoughts with the community!

6
PeerSpot user
6 Answers
Shafqat Paracha - PeerSpot reviewer
General Manager at sPerception IT
Real User
Top 10
2021-05-18T14:39:42Z
18 May 21

The workflow capability is useful. It's not a manual helpdesk operation. It's fully automated, even when an alarm has occurred. It covers the complete cycle of initiation to resolving the events. This is its most strong feature that is easily integrable with a monitoring solution. It creates tickets, and the workflow feature is the most important one.

PeerSpot user
IT Service Desk Manager at a government with 10,001+ employees
Real User
Top 5
2021-02-19T19:47:17Z
19 February 21

The solution has been stable.

Edwin  Salazar - PeerSpot reviewer
Software Specialist at GBM (an IBM alliance Company)
Real User
Top 5
2021-01-14T06:38:31Z
14 January 21

The solution is very easy to work with.

Edwin  Salazar - PeerSpot reviewer
Software Specialist at GBM (an IBM alliance Company)
Real User
Top 5
2021-01-14T00:49:48Z
14 January 21

SLA integrations, reports, and integration with other applications are the most valuable.

KM
Computer System Engineer at Informatika d.d.
Real User
Top 5Leaderboard
2020-01-26T09:26:00Z
26 January 20

What I like about the Control Desk is that everything is centralized. You have all the requests in one place, you know which ones are for whom and who is working on them.

AS
ITSM Architect at SiBIS
Real User
2019-10-23T05:52:00Z
23 October 19

The brand name is the most valuable aspect of this solution for me. It's IBM. It's a global company that supports this product, it's not something open source or something like that.

Learn what your peers think about IBM SmartCloud Control Desk. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
634,550 professionals have used our research since 2012.
Related Questions
Julia Frohwein - PeerSpot reviewer
Senior Director of Delivery at PeerSpot (formerly IT Central Station)
Jan 12, 2022
How do you or your organization use this solution? Please share with us so that your peers can learn from your experiences. Thank you!
2 out of 7 answers
AS
ITSM Architect at SiBIS
23 October 19
We use the on-prem deployment model. Our primary use case of this solution is for support, for tickets, and system of monitoring.
KM
Computer System Engineer at Informatika d.d.
26 January 20
Our primary use is for our customers to submit a service request if there is something wrong with the services that we are providing to them. They report an issue or a change request so we know that they want something more out of our services. We then check what they need and offer solutions. If they accept, we then proceed and upgrade the service. But mainly it is used for requests. If something isn't working as it should then our teams resolve the issue. The second use is the IT asset management, as we are using all sorts of programs, such as Microsoft Dynamics. We import the IT assets into our Control Desk and the IT guys manage them there. They move to different locations or to different users and all the changes go through the integration and back to Microsoft Dynamics.
Julia Frohwein - PeerSpot reviewer
Senior Director of Delivery at PeerSpot (formerly IT Central Station)
Jan 12, 2022
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
2 out of 5 answers
AS
ITSM Architect at SiBIS
23 October 19
For our country, I think it's expensive but we don't have another way to buy this license. We need to pay once and then pay only for support every year. We pay for support on a yearly basis.
KM
Computer System Engineer at Informatika d.d.
26 January 20
When using SmartCloud Control Desk I think you buy a license. We have the concurrent licensing fee in the Control Desk and then you have to renew every year or every four years when you extend the subscription and support. So the expenses are for the platforms, the memory, and all the storage. But from the IBM perspective, there is only concurrent licensing for the Control Desk. There are no additional costs for features.
Download Free Report
Download our free IBM SmartCloud Control Desk Report and get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
DOWNLOAD NOW
634,550 professionals have used our research since 2012.