2019-04-18T09:59:00Z
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
  • 0
  • 6

What advice do you have for others considering Symantec Secure Web Gateway?

If you were talking to someone whose organization is considering Symantec Secure Web Gateway, what would you say?

How would you rate it and why? Any other tips or advice?

6
PeerSpot user
6 Answers
AY
Senior Information Security Engineer at a energy/utilities company with 1,001-5,000 employees
Real User
Top 10
2021-02-26T07:26:54Z
Feb 26, 2021

I would rate Symantec Secure Web Gateway a seven out of ten.

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NV
Senior Network Engineer at a insurance company with 5,001-10,000 employees
Real User
2020-05-27T16:23:38Z
May 27, 2020

My advice for anybody who is considering this solution is to check the market because traditional proxy servers are becoming a thing of the past. Most web security servers are already in the cloud so I think that the normal flow of web traffic will not be examined internally. Also, for remote users, I think that it is better to use virtual, cloud-based platforms. Overall, this product is okay and it does that job that it is supposed to do. At the same time, I think that other products that have comparative features and are more user-friendly. They are outdated when it comes to presentation. I would rate this solution a seven out of ten.

FI
Infrastructure Engineer at a financial services firm with 201-500 employees
Real User
2020-03-04T08:49:00Z
Mar 4, 2020

My advice to anyone considering this Symantec product as a solution is to first do a proof of concept. Do not roll it out completely. Doing the proof of concept makes you sure that you can target all of the different devices and complete the setup for your environment. The biggest lesson we have learned from working with this solution so far is that I now think the idea of a service pack file is a bit antiquated and Symantec needs to come away from that mindset. There are existing products that do not use it. That is where we have the biggest issues with the product when we do have issues with it. When we do have those issues, we have experienced complete outages within the whole organization. So I would definitely not recommend it over Cisco Umbrella as we have not experienced any similar issues with Umbrella. On a scale from one to ten where one is the worst and ten is the best, I would rate this product as a six-and-a-half. If I have to choose a whole number I would round it down to the lower end — or a six in that case. To become better rated — at least nine — they definitely have to start with the idea of changing the service pack file concept and resolving that issue while moving into something more fluid. If they will fix that, the product could be rated at closer to a nine. But that it causes catastrophic issues is unacceptable. If they got rid of the service packs completely and use technology similar to Cisco Umbrella, that would likely resolve those issues.

NK
Sr. Consultant, Cyber Security at a tech services company with 501-1,000 employees
Real User
Top 5
2020-01-07T06:27:00Z
Jan 7, 2020

Symantec Complete Website Security works similar to Zscaler, but I think Zscaler is better. For a web-based proxy, I think Zscaler would be my top choice, based on the feedback I have personally received from my customers. The problem with Complete Website Security is with the dot com transition and dealing with Symantec is becoming a problem right now. I think it will be okay in February but for now, I think Zscaler is the best cloud proxy. On a scale of 1 - 10, I'd rate it a six or seven due to a lack of features compared to its competition.

DB
Principal Enterprise Architect at a tech consulting company with 11-50 employees
Reseller
Top 5
2019-09-26T04:11:00Z
Sep 26, 2019

For general business purposes this is a good product. It works on Windows platforms. If you need something on other platforms, you may need to look for something else. I would rate it a seven out of ten.

MH
Senior Logistics Specialist at a tech services company with 1,001-5,000 employees
Real User
2019-04-18T09:59:00Z
Apr 18, 2019

On a scale of one to ten, with one being the worst and ten being the best, I'd give this solution a six out of ten. Primarily because of the lack of flexibility with technical support and because of the out-of-date features resulting in missing functionalities.

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Related Questions
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
Sep 21, 2022
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
2 out of 3 answers
NV
Senior Network Engineer at a insurance company with 5,001-10,000 employees
May 27, 2020
There is an additional charge for advanced security features.
Mohamed Elgindy - PeerSpot reviewer
Pre-Sales Consultant | Cyber Security at Beta Information Technology
May 18, 2022
After the new pricing and licensing model, it's very expensive.
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
Sep 21, 2022
How do you or your organization use this solution? Please share with us so that your peers can learn from your experiences. Thank you!
2 out of 6 answers
DB
Principal Enterprise Architect at a tech consulting company with 11-50 employees
Sep 26, 2019
We manage it through the cloud and it's deployed that way too. Our primary use case is for our signature-based tool for antivirus. It adds value.
NK
Sr. Consultant, Cyber Security at a tech services company with 501-1,000 employees
Jan 7, 2020
It is a web-based proxy - it's a cloud proxy. Its use case is mostly for customers who need URL filtering, who need a proxy for blocking access to different websites, and ICAP if the proxy supports it. The functionality is exactly the as same as ProxySG, Symantec's Blue Coat on-prem proxy, but the benefit is that the infrastructure doesn't have to be managed. You don't have to patch it, you don't have to do anything.
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