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Zenoss Service Dynamics OverviewUNIXBusinessApplication

Zenoss Service Dynamics is #4 ranked solution in top Event Monitoring tools, #6 ranked solution in top Container Monitoring tools, #8 ranked solution in top Application Infrastructure tools, #12 ranked solution in top Server Monitoring tools, #17 ranked solution in top Cloud Monitoring Software, #23 ranked solution in best Network Monitoring Tools, and #24 ranked solution in Infrastructure Monitoring tools. PeerSpot users give Zenoss Service Dynamics an average rating of 8.6 out of 10. Zenoss Service Dynamics is most commonly compared to Zabbix: Zenoss Service Dynamics vs Zabbix. Zenoss Service Dynamics is popular among the large enterprise segment, accounting for 67% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 27% of all views.
Zenoss Service Dynamics Buyer's Guide

Download the Zenoss Service Dynamics Buyer's Guide including reviews and more. Updated: September 2022

What is Zenoss Service Dynamics?

Zenoss Service Dynamics (ZSD) is a software-defined IT operations platform that provides

deep performance insights through real-time analytics to help your organization optimize any IT environment by building granular and intelligent infrastructure relationship models. ZSD has a highly flexible user interface, provides immediate root-cause analysis, helps prevent IT disruptions, offers intelligent automation, and also includes optimized infrastructure performance. The solution can be delivered as on-premises software or as a Zenoss-hosted service (ZaaS).

Zenoss Service Dynamics Features

ZSD has many valuable key features. Some of the most useful ones include:

  • Real-time service model: This feature is designed to help your organization understand the relationships and interdependencies between the IT services you are responsible for delivering and your constantly changing infrastructure.
  • Operational analytics: The solution offers in-depth operational analytics reporting based on a normalized and centralized data store. With its operational analytics, you can view historical performance and event management trends month over month, quarter over quarter, and year over year. You can do this by using your own custom report or by using one of the solution’s out-of-box reports.
  • Root-cause analysis: ZSD allows you to conduct root-cause analysis of performance and availability issues for services, which reduces event storms to a prioritized list of most likely events.
  • Predictive reporting: Using this feature, you can filter out insignificant outliers, then generate projections that help you proactively manage future capacity requirements that are based on historical usage data.

Zenoss Service Dynamics Benefits

There are many benefits to implementing ZSD. Some of the biggest advantages the solution offers include:

  • Gain total visibility of overall IT service health with intelligent dashboards and reports.
  • Eliminate risk associated with digital transformation.
  • Use real-time modeling to gain awareness of end-to-end infrastructure-related risks.
  • View performance and anomalies across all on-premises and cloud infrastructures.
  • Apply consistent monitoring policies across all cloud and on-premises systems.
  • Enable agile IT while eliminating employee fatigue by reducing alerts.
  • Future-proof your monitoring platform to run at any scale.
  • Get AIOps insights to predict service health and performance issues.
  • Collaborate across teams to coordinate investigation and problem-solving.
  • Deliver management as a service for DevOps teams.
  • Leverage AI and machine learning for predictive analytics.

Reviews from Real Users

PeerSpot user Aldo-P., Security Architect at ITSur, says, “The solution has a variety of great features. The dashboard is excellent. With it, I can see everything from one place. It gives me a full picture of my networks and I can quickly see if there are any trouble areas to note. The user experience is excellent. Within the solution is a piece of software called Twill, which is very good. It's like dynamic monitoring. Twill provides a great user experience. I can put the URL from a website and I can send the user and password on that. Overall, it's a great solution, and I consider it to be one of the best. The initial setup is very easy. The product offers good documentation that helps with initial training.”

Zenoss Service Dynamics Customers

2degrees, Rackspace, State of North Dakota, El Paso Independent School District, NWN Corporation

Zenoss Service Dynamics Video

Zenoss Service Dynamics Pricing Advice

What users are saying about Zenoss Service Dynamics pricing:
  • "There are additional costs you'll have to pay apart from the license fee for Zenoss Service Dynamics. I can't remember exactly how much my company is paying because I don't handle the finance part, but the cost is paid annually. On a scale of one to five, with one being the cheapest and five being the most expensive, I'm rating the solution three out of five."
  • "The pricing depends on the environment, the number of services, and the size of the data center. It can go from $100,000 to a million dollars."
  • Zenoss Service Dynamics Reviews

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    Aldo-Pacheco - PeerSpot reviewer
    Security Architect at ITSur
    Real User
    Top 10
    Good user experience with an easy initial setup and good documentation
    Pros and Cons
    • "The product offers good documentation that helps with initial training."
    • "It would be ideal if the product offered sound alerts."

    What is our primary use case?

    I primarily use the solution for monitoring the network infrastructure and the operator platforms. The last implementation I did was for the user experience. 

    It can also be used as a data center, similar to a virtual machine. Some users use Zenoss only for seeing everything on specific types of devices. They see only certain devices like operating systems and network communications, for example.

    What is most valuable?

    The solution has a variety of great features.

    The dashboard is excellent. With it, I can see everything from one place. It gives me a full picture of my networks and I can quickly see if there are any trouble areas to note.

    The user experience is excellent.

    Within the solution is a piece of software called Twill, which is very good. It's like dynamic monitoring. Twill provides a great user experience. I can put the URL from a website and I can send the user and password on that. 

    Overall, it's a great solution, and I consider it to be one of the best.

    The initial setup is very easy.

    The product offers good documentation that helps with initial training.

    What needs improvement?

    If Zenoss tries to change Twill from what it is now to another kind of solution, such as Selenium or something similar, it would be nice.

    It would be nice if the ZenPack could work but with fewer features. That said it's a problem not from Zenoss. It's a problem from the ZenPack itself.

    There's a bit of a learning curve when you first use the solution.

    The product needs to be a bit better in terms of auditing features.

    It would be ideal if the product offered sound alerts. If you have, for example, 10 monitors with a lot of batch alerts and you have it working with your computer, sometimes you will see the dashboard. However, if you could listen instead, and be alerted by the noise, you can raise your head easily look at your monitor, to see the problem. That's why I put in sound within my operating system. That is the only feature that I could never find in Zenoss.

    For how long have I used the solution?

    I've been using the solution for a few years at this point. I've been using the solution for two or three years now.

    Buyer's Guide
    Zenoss Service Dynamics
    September 2022
    Learn what your peers think about Zenoss Service Dynamics. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
    634,325 professionals have used our research since 2012.

    What do I think about the stability of the solution?

    I had a community ZenPack that started to eat through my RAM, and I did not know why. I removed it - which was a very easy process - and then went to the official ZenPack store and put in my samples and it worked fine after that. I'm not sure why I had that initial experience. 

    What do I think about the scalability of the solution?

    The scalability is very good. I can grow my site to suit any data center that I need.

    I can have Zenoss in one data center, for my primary data center, and then I can deploy another one in another data center. I don't need a second Zenoss in that other machine. I use the same solution. On top of that, I can see all my devices in one dashboard for both data centers.

    I can grow up very, very fast. 

    We have maybe 15 users of this product in my organization.

    How are customer service and support?

    I've only used technical support one or two times as I was having a bit of trouble with official ZenPacks. I sent an email with my case. I received a case number and the response was very fast. In less than one week, or five days, I received the new ZenPack with the features that I needed for my specific devices. The support was very good and the service was only a few days or more. In Zenoss, support is fast and strong and works very well.

    How was the initial setup?

    I've used the solution for about a year now, and therefore I don't find the implementation to be complex. It's very straightforward, actually.

    The cloud solution can be a little hard if you don't know Zenoss. However, for me, it's very simple, and I can deploy a Zenoss environment in a couple of hours. When I first started about three years ago, it could take me as long as three days.

    The first step was to deploy the virtual machine.  Then you need to deploy the software, and then you need to deploy all the dashboards and all features that you need. That is a little complicated as you need to understand how Zenoss works.

    Now, however, in the cloud solutions and hybrid models on cloud nodes or in side nodes, it's a little different due to the fact that you have a controller and you have the client's deployment in certain parts. Still, it's very, very easy to deploy as you put the controller software in one machine and you put the nodes in the other machines. Then, you only need to select your features. The features now are also all-inclusive.

    The ZenPacks, the backup servers, are for also perfect all kinds of devices that I use.

    What's my experience with pricing, setup cost, and licensing?

    The product offers both a community and enterprise-level version. I've deployed both.

    What other advice do I have?

    I'm using the latest, the most updated version of the solution.

    I'm an administrator of this solution within my organization.

    I would recommend this solution to other organizations. I'm a big believer in the product and I've even written papers on the solution.

    I'd rate the solution ten out of ten. I really do love the product.

    Which deployment model are you using for this solution?

    Hybrid Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    ClaudiaChen - PeerSpot reviewer
    Cloud Architect - Senior Technology Architect at Telstra
    Real User
    Top 20
    Generates close to real-time alerts so users can resolve issues, but needs more integration and public cloud monitoring features
    Pros and Cons
    • "What I like most about Zenoss Service Dynamics is that it monitors the devices and gives close to real-time alerts. For example, in case the device is not available, Zenoss Service Dynamics generates an alert so my team can resolve the issue."
    • "As Zenoss Service Dynamics is more for network-centric devices and you want to monitor, for example, a server, its services, IP addresses, and interfaces, if it's a network and you're going to monitor multiple items, you'll be charged multiple times. This is what Zenoss Service Dynamics needs to improve to make sure that customers pay just one fee to monitor the entire server. What I'd like to see in Zenoss Service Dynamics in the future is a public cloud monitoring feature, particularly for the Azure public cloud. Another additional feature I'd like to see in the next release of the solution is integration with the Azure public cloud because I know that there are some services from Azure that Zenoss Service Dynamics is currently unable to monitor."

    What is our primary use case?

    We use Zenoss Service Dynamics to monitor our customers. We use it to monitor the devices we manage, and also use it to generate reports, and alerts, and also use it for larger assets.

    What is most valuable?

    What I like most about Zenoss Service Dynamics is that it monitors the devices and gives close to real-time alerts. For example, in case the device is not available, Zenoss Service Dynamics generates an alert so my team can resolve the issue.

    What needs improvement?

    As Zenoss Service Dynamics is more for network-centric devices and you want to monitor, for example, a server, its services, IP addresses, and interfaces, if it's a network and you're going to monitor multiple items, you'll be charged multiple times. This is what Zenoss Service Dynamics needs to improve to make sure that customers pay just one fee to monitor the entire server.

    What I'd like to see in Zenoss Service Dynamics in the future is a public cloud monitoring feature, particularly for the Azure public cloud. Another additional feature I'd like to see in the next release of the solution is integration with the Azure public cloud because I know that there are some services from Azure that Zenoss Service Dynamics is currently unable to monitor.

    For how long have I used the solution?

    In my current team, I've been using Zenoss Service Dynamics for seven years. My team's always using this solution. I've also used Zenoss Service Dynamics in my previous team, so I've been using it for more than ten years.

    What do I think about the stability of the solution?

    Zenoss Service Dynamics is a very stable solution. On a scale of one to five, I would rate it a four or a five.

    What do I think about the scalability of the solution?

    Zenoss Service Dynamics is a scalable solution, but every time we have new devices to monitor, we need to buy ZenPacks that may not cover every feature we need. Zenoss Service Dynamics is quite scalable, but not to the point that meets the current market for public cloud.

    How was the initial setup?

    I wasn't the one who set up Zenoss Service Dynamics, in particular, the entire vendor system. It's a little bit complex, but in terms of setting up the agent to monitor devices, it's pretty easy. It took a week or so to set up the entire vendor system.

    I wasn't familiar with the implementation strategy for Zenoss Service Dynamics because it was implemented before I joined the company.

    What about the implementation team?

    We implemented Zenoss Service Dynamics in-house.

    What was our ROI?

    I've seen ROI from Zenoss Service Dynamics, in particular, my company spends on the monitoring system to provide managed service for customers, and this product is doing its job, or what it's supposed to do. My company can pick up any alert, issue, and any potential device that's down, and can address it in time, so customers stay with my company, and that's ROI to me.

    What's my experience with pricing, setup cost, and licensing?

    There are additional costs you'll have to pay apart from the license fee for Zenoss Service Dynamics. I can't remember exactly how much my company is paying because I don't handle the finance part, but the cost is paid annually. On a scale of one to five, with one being the cheapest and five being the most expensive, I'm rating the solution three out of five.

    What other advice do I have?

    I'm not sure which version of Zenoss Service Dynamics my company is using because I don't use it for hands-on work. It's a solution I have for customers, but my company keeps the product updated with renewed license, so it's either the latest version or the version before it.

    My team has its instance, apart from the instance of other teams or departments, so thousands of people use Zenoss Service Dynamics in my company. Engineers and people in operations use the solution for onboarding devices and monitoring managed devices. As for deployment and maintenance, twenty people from IT handle that for the entire company.

    My advice to people looking into implementing the solution is that it's pretty good if you want to have a centralized monitoring system. It's good to use, but of course, different portals would have different features, so it would still depend on what you want. For my company, Zenoss Service Dynamics does its job, so I would recommend others to use it.

    I'm rating Zenoss Service Dynamics seven out of ten. It does its job and provides the functions and features for monitoring devices. You can configure it and integrate it, so it does its job, but some features can still be added to it or improved in it, so you can start monitoring different services from different service providers.

    My company just uses Zenoss Service Dynamics. It's not being sold by my company.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Flag as inappropriate
    PeerSpot user
    Buyer's Guide
    Zenoss Service Dynamics
    September 2022
    Learn what your peers think about Zenoss Service Dynamics. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
    634,325 professionals have used our research since 2012.
    Yacin  HATTAB - PeerSpot reviewer
    Responsable Commercial at Zen Networks
    Reseller
    Top 5
    A complete monitoring tool with good reliability and helpful support
    Pros and Cons
    • "It's easy to use."
    • "The AI aspect needs to improve."

    How has it helped my organization?

    In one use case, a client organization launched a website for people to pay their taxes on the web.

    They had a lot of crashes and a lot of troubleshooting. Then, with this solution, they can have one million users at the same time with no crashes. That's really changed the use of the platform. There's no troubleshooting, no bugs, no anything. However, on the off chance that they have something, they are directly notified by a message or a text message, so it's easier for them to deal with issues.

    What is most valuable?

    It's easy to use.

    You can use it across various clouds (such as Azure and AWS).

    Zenoss is one of the most complete monitoring tools on the market.

    Technical support is good and can support in multiple languages.

    The stability is good.

    It can scale. 

    What needs improvement?

    The AI aspect needs to improve. Most of the clients go to see the competition and hear about their AI offering and this solution lacks that.  

    For how long have I used the solution?

    I've been dealing with the solution since February.

    What do I think about the stability of the solution?

    It's stable. There are no bugs or glitches and it doesn't crash or freeze. 

    What do I think about the scalability of the solution?

    The scalability is good. We won't have any issues scaling it. 

    Right now, a team of ten is using the solution. The largest the team got was up to 18 or 20 people. We have IT network engineers, IT managers, and also the CIO on the product. However, most of them are really infrastructure and network engineers.

    Sometimes when the company grows up and develops itself, they want to extend the solution to other departments, other subsidiaries, et cetera. There's always a chance for increased usage.

    How are customer service and support?

    Technical support is great. In Morocco, we can get both English and French support and find them to be very helpful. 

    Which solution did I use previously and why did I switch?

    I did not previously use a different solution. 

    We also resell the Dynatrace product.

    How was the initial setup?

    The initial setup is not overly complex or difficult. 

    The length of the deployment depends on the size of the infrastructure. It can go from three days to three months, something like that. The bigger the environment, the longer it takes. 

    You only need one person to deploy and maintain the solution. We use an
    IT expert and he delegates the smaller task to engineers, to junior engineers.

    What about the implementation team?

    The clients don't set it up. We set it up for them. We have experts on the tool, so it's not a problem at all for us to dive in and do the implementation.

    What was our ROI?

    We've seen an ROI. For example, with our company, we've made two million dollars in profit in a year dealing with Zenoss.

    What's my experience with pricing, setup cost, and licensing?

    The licensing is charged on a yearly basis. The pricing depends on the environment, the number of services, and the size of the data center. It can go from $100,000 to a million dollars.

    There are some plugins that they add. For example, the APM, and the other models, we can add to the environment to meet specific needs.

    Which other solutions did I evaluate?

    I'm not usually in a position to evaluate other options. I don't handle that aspect. 

    What other advice do I have?

    I'm a reseller. I don't use the solution personally. The technical feed is not my part. I'm just more the one who takes the meeting with the client and I leave the technical part to my partner.

    There are different deployment options. For the public sector, it's generally on-premise. The banking sector is usually on the cloud. It really depends on the environment of the clients or what kind of infrastructure they have. For the cloud, typically AWS or Azure is used. 

    If you have a big environment, it's really the tool that is really suitable for your environment. However, if you have a small environment, it's useless. If you have one or two services, it's just too big.

    I'd rate the solution nine out of ten.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Amazon Web Services (AWS)
    Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
    Flag as inappropriate
    PeerSpot user
    Buyer's Guide
    Download our free Zenoss Service Dynamics Report and get advice and tips from experienced pros sharing their opinions.
    Updated: September 2022
    Buyer's Guide
    Download our free Zenoss Service Dynamics Report and get advice and tips from experienced pros sharing their opinions.