Veeam Backup & Replication OverviewUNIXBusinessApplication

Veeam Backup & Replication is the #1 ranked solution in best Backup and Recovery Software, top Cloud Backup tools, and top Disaster Recovery Software. PeerSpot users give Veeam Backup & Replication an average rating of 8.4 out of 10. Veeam Backup & Replication is most commonly compared to Azure Backup: Veeam Backup & Replication vs Azure Backup. Veeam Backup & Replication is popular among the large enterprise segment, accounting for 53% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 21% of all views.
Veeam Backup & Replication Buyer's Guide

Download the Veeam Backup & Replication Buyer's Guide including reviews and more. Updated: November 2022

What is Veeam Backup & Replication?

Veeam Backup & Replication is a reliable backup and recovery software tool that is designed to help you back up, restore, and replicate data on virtual machines (VMs). The solution is compatible with a variety of backup targets and can be used with VMware vSphere and Microsoft Hyper-V. It is agentless and also has a recovery time objective of less than 15 minutes for all applications and uses built-in WAN acceleration to replicate data off-site up to 50 times faster than a raw data transfer. In addition to backing up and recovering VMs, Veeam Backup & Replication can protect and restore individual files and applications for environments such as Exchange and SharePoint. It can also provide transaction-level restores of Oracle and Microsoft SQL databases.

Veeam Backup & Replication Features

Veeam Backup & Replication has many valuable key features. Some of the most useful ones include:

  • Backup: The solution enables you to create image-level backups of virtual, physical, cloud machines and backups of NAS share files.
  • Restore: With Veeam, you can perform a restore from backup files to the original location or a new one. Veeam Backup & Replication offers a number of recovery options for various disaster recovery scenarios, including Instant Recovery, image-level restore, file-level restore, restore of application items, and more.
  • Replication: You can create an exact copy of a VM and maintain the copy in sync with the original VM.
  • Continuous data protection (CDP): The solution’s replication technology helps you protect mission-critical VMs and reach recovery point objectives (RPO).
  • Backup copy: With Veeam, you can copy backup files to a secondary repository.
  • Storage systems support: The solution enables you to back up and restore VMs using capabilities of native snapshots created on storage systems.
  • Tape devices support: You can easily store copies of backups in tape devices.
  • Recovery verification: With Veeam Backup & Replication, you can test both VM backups and replicas before recovery.

Veeam Backup & Replication Benefits

There are many benefits to implementing Veeam Backup & Replication. Some of the biggest advantages the solution offers include:

  • Enables you to meet recovery SLAs with confidence.
  • Ensures bulletproof ransomware protection.
  • Can help you accelerate your move to the hybrid cloud.
  • Eliminates data loss and downtime.
  • Protects your data from malicious actors.
  • Flexible, simple, and reliable. 

Reviews from Real Users

Veeam Backup & Replication is a solution that stands out when compared to many of its competitors. Some of its major advantages are its ease of set up, the fact that it is agentless, and that it has an intuitive dashboard. 

A Network Operations Manager at an educational organization says, "Integration with VMware is excellent with very granular recovery."

An Inside Solutions Architect at a tech services company mentions, “I like that it's agent-less, easy to set up, and hardware-agnostic.”

An Account Manager at a tech services company states, “The dashboard is very, very easy to understand. We do demonstrations all the time with customers just to show them. If they've lost particular files because of a server going down, we can retrieve those files for them and quickly bring those files back up.”

Kerem C., Director of Professional Services/Senior Solution Architect/Trainer at a tech services company, explains, “It's good for backup performance management and backup window management.”

Veeam Backup & Replication was previously known as Veeam Backup and Replication, Veeam Availability Suite.

Veeam Backup & Replication Customers

Vodafone, American Standard Brands, Welch’s, University of Florida, Tata Global Beverages Limited, National Bank of Abu Dhabi, Hirslanden Private Hospital Group, MacLean-Fogg Company

Veeam Backup & Replication Video

Archived Veeam Backup & Replication Reviews (more than two years old)

Filter by:
Filter Reviews
Industry
Loading...
Filter Unavailable
Company Size
Loading...
Filter Unavailable
Job Level
Loading...
Filter Unavailable
Rating
Loading...
Filter Unavailable
Considered
Loading...
Filter Unavailable
Order by:
Loading...
  • Date
  • Highest Rating
  • Lowest Rating
  • Review Length
Search:
Showingreviews based on the current filters. Reset all filters
Mohammad Hesni - PeerSpot reviewer
Senior Consultant at IOEC
Consultant
Has simplified administration, simple installation, and a simple interface
Pros and Cons
  • "The initial setup for a simple environment is very easy. We just do next, next, next, next for the installation. It can be complicated in a complicated environment. It can be simple for a simple environment. I enjoy installing it. It has a lot of features."
  • "I have a problem with the VM. When we started doing a backup, it takes a snapshot for our virtual machines, but when we try it two or three times, in some cases, our virtual machines go to a consolidated state. I don't know why this problem happens. But I still think Veeam is a top-ranking solution."

What is our primary use case?

In most cases, we use Veeam Backup Replication for backup and recovery. In some literal cases, we use it for replication and statics.

What needs improvement?

I have a problem with the VM. When we started doing a backup, it takes a snapshot for our virtual machines, but when we try it two or three times, in some cases, our virtual machines go to a consolidated state. I don't know why this problem happens. But I still think Veeam is a top-ranking solution.

I don't know why this VM problem happens. Sometimes, I think it's because of our environments and performance. I have a little bit of a performance problem when VMs back up. I don't think it's optimized in our environment because of that. 

It doesn't have any reporting in it. The reporting and GUI interface can be improved. 

For how long have I used the solution?

I have been using Veeam for three to four years. 

How are customer service and support?

We don't have support in my country because of sanctions. 

Buyer's Guide
Veeam Backup & Replication
November 2022
Learn what your peers think about Veeam Backup & Replication. Get advice and tips from experienced pros sharing their opinions. Updated: November 2022.
655,711 professionals have used our research since 2012.

How was the initial setup?

The initial setup for a simple environment is very easy. We just do next, next, next, next for the installation. It can be complicated in a complicated environment. It can be simple for a simple environment. I enjoy installing it. It has a lot of features. 

What's my experience with pricing, setup cost, and licensing?

It's very expensive. 

What other advice do I have?

It's important that the IT staff had training for VMs. There are many webinars and training courses. My staff doesn't think there is much of a need for training. They just do next, next, next.

I would rate Veeam Backup Replication an eight out of ten. It's the best. It has simplified administration, simple installation, and a simple interface.

I would recommend Veeam Backup Replication. It's good for our virtualization environments. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Enterprise Chief Infrastructure Hosting & Cloud Architect with 5,001-10,000 employees
Real User
Top 20
Good support, easy to set up, stable, and the on-premises version is doing a good job
Pros and Cons
  • "They provide good technical support and we are satisfied with the support we have received."
  • "The Cloud version is not ready, they need maturity and ease of deployment in terms of management."

What is our primary use case?

We are using this solution to back up all of the critical VMs and the critical server. It's applied on the server.

What is most valuable?

It's doing a good job.

What needs improvement?

Azure Cloud version support requires improvement. The on-premises is doing well.

I don't think that it is really ready. 

Ideally, the cloud version and the on-premises version can be managed through the same interface, but that is not the case with their cloud-native implementation. The cloud-native solution is completely disconnected from the on-premise solution. This is an area that needs to improve.

When we started to talk to them about the cloud, we were under the impression that it's was going to be the same console, and everything would be the same, but that is not the case.

The cloud offering as a SaaS and the integration with the cloud providers. We work with Azure, and I think they need better integration with Azure. 

Also, the consolidation between the on-premises solution and those going to the cloud should have the same user experience. That will allow them to manage two environments in the same place. That would be a very good feature to offer, and it would be helpful. 

If they could offer that feature it would probably put them ahead of their competitors.

The Cloud version is not ready, they need maturity and ease of deployment in terms of management.

For how long have I used the solution?

We have been using Veeam Backup & Replication in our organization for approximately six years.

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

It's scalable.

We have a maximum of five users who system administrators. They are managing this solution and operating it.

How are customer service and technical support?

They provide good technical support and we are satisfied with the support we have received.

Which solution did I use previously and why did I switch?

I am not aware of what the organization had in place before I arrive. Veeam Backup & Replication was already in place before I arrived.

How was the initial setup?

The initial setup was straightforward.

I was not a part of the on-premises deployment, so I am not sure how long it took. I don't have an answer for that.

We don't require any staff to maintain this solution.

What about the implementation team?

We had the help of a reseller and the experience was good.

What's my experience with pricing, setup cost, and licensing?

I don't know what the costs are for sure, but I think that it's on a yearly basis.

I don't think there are any costs in addition to the standard licensing fee.

What other advice do I have?

In the near future, we will deploy the cloud version.

I would rate the Veeam Backup Replication on-premises version a ten out of ten, and for the Cloud version specifically with Azure, I would rate them a four out of ten.

I don't know how it performs with other Cloud providers.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Veeam Backup & Replication
November 2022
Learn what your peers think about Veeam Backup & Replication. Get advice and tips from experienced pros sharing their opinions. Updated: November 2022.
655,711 professionals have used our research since 2012.
Support Team at a non-tech company with 10,001+ employees
Real User
Easy backups, easy to set up, and very stable
Pros and Cons
  • "It is way easier to take backup with Veeam Backup & Replication than the regular ones."
  • "They can improve the features and Veeam Enterprise Manager. The interface and features are kind of limited. It would be good if they can provide more features and a better interface. For example, if I want to provide certain users with the privilege to back up and restore and do day-to-day tasks, I cannot do it in the current version. It is like you either give everything to everyone or no user can have access to anything. In version 9, a lot of features were missing, and it wasn't clear. Version 10 is easier from the communication perspective, and the disk backup option is very clear."

What is most valuable?

It is way easier to take backup with Veeam Backup & Replication than the regular ones.

What needs improvement?

They can improve the features and Veeam Enterprise Manager. The interface and features are kind of limited. It would be good if they can provide more features and a better interface. For example, if I want to provide certain users with the privilege to back up and restore and do day-to-day tasks, I cannot do it in the current version. It is like you either give everything to everyone or no user can have access to anything.

In version 9, a lot of features were missing, and it wasn't clear. Version 10 is easier from the communication perspective, and the disk backup option is very clear.

For how long have I used the solution?

I have been using Veeam Backup & Replication for three years.

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

It is scalable. On our site, we are using it for almost 300 people.

How are customer service and technical support?

They are fast and good.

How was the initial setup?

The initial setup is very straightforward.

What other advice do I have?

I would rate Veeam Backup & Replication a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
JoseDa Silva - PeerSpot reviewer
Technical Pre-Sales Consultant at a tech services company with 1,001-5,000 employees
Consultant
Support provides solutions immediately
Pros and Cons
  • "I think that the scalability is very good. We can't compare it."
  • "I like the Acronis backup solutions on the block-based part of backups. That is a functionality that Veeam does not provide."

What needs improvement?

I like the Acronis backup solutions on the block-based part of backups. That is a functionality that Veeam does not provide. 

Otherwise, I don't see any additional improvements in Veeam because they are very good. It integrates very well with Microsoft applications. Veeam is very user friendly and you don't need to have certifications to work on it.

For how long have I used the solution?

I have been working with Veeam Backup and Replication for the past four years.

What do I think about the scalability of the solution?

I think that the scalability is very good. We can't compare it. The only problem that users may face with Veeam, is if people do not size it correctly, which can cause performance issues.

Cloud backup on AWS Azure is also fantastic. It backs up applications, such as Oracle SAP, as well.

How are customer service and technical support?

The technical support is very good. They provide solutions immediately and they tell the customer exactly what is wrong.

What's my experience with pricing, setup cost, and licensing?

If you tell Veeam that you're competing with, for example, NetBackup or Backup Exec, or Dell or Micro Focus then they may lower the price. They are very competitive.

The price of Micro Focus will beat Veeam, but then you're missing one or two functionalities which is good to have for disaster recovery.

What other advice do I have?

I would rate Veeam Backup a 10 out of 10.

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
DC Infrastructure and Services Engineer at a tech services company with 11-50 employees
Reseller
Powerful storage integration, good support, and good stability

What is our primary use case?

We use it for backup and recovery.

What is most valuable?

It is a powerful software for communicating with the storage and for redundancy.

What needs improvement?

Its price is higher than other solutions and can be improved. They can also change the version of the software more often.

For how long have I used the solution?

I have been using this solution for five years.

What do I think about the stability of the solution?

It has very good stability. It doesn't have any glitches, and it is very stable so far.

What do I think about the scalability of the solution?

It is very scalable. You need more licensing to scale it. 

We have five users of this solution in our company.

How are customer service and technical support?

I would rate them a ten out of ten.

How was the initial setup?

The initial setup was easy. The deployment took two and a half hours.

What's my experience with pricing, setup cost, and licensing?

It is more expensive than other solutions.

What other advice do I have?

Feature-wise, it is a good solution. You can install the free version of this solution to try it out. This free version is valid for 13 days.

I would rate Veeam Backup & Replication an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
JoseDa Silva - PeerSpot reviewer
Technical Pre-Sales Consultant at a tech services company with 1,001-5,000 employees
Consultant
User-friendly and easy to integrate
Pros and Cons
  • "I can't think of any improvements yet for Veeam because they are very good. It integrates very well with Microsoft applications. It is very easy to integrate. Micro Focus can also integrate but it's more complex. You have to know the product very well to be able to integrate. While Veeam, it's very user-friendly. You don't need to have certifications or anything to work on Veeam."
  • "I like the Acronis backup solutions on the block-based part of backups or snapshots. That's a nice functionality that Veeam doesn't have."

What is most valuable?

Veeam Backup does not interfere with your environment. It's got those facilities, which are very good.

Acronis has been a long time player on the images and in block-based backups. I can't think of any improvements yet for Veeam because they are very good. It integrates very well with Microsoft applications. It is very easy to integrate. Micro Focus can also integrate but it's more complex. You have to know the product very well to be able to integrate. While Veeam, it's very user-friendly. You don't need to have certifications or anything to work on Veeam.

What needs improvement?

I like the Acronis backup solutions on the block-based part of backups or snapshots. That's a nice functionality that Veeam doesn't have. 

For how long have I used the solution?

I have been working with Veeam Backup Replication for four years. 

What do I think about the scalability of the solution?

Scalability is very good. The only problem that might occur with Veeam is if people do not size it correctly, they can get performance issues. If you don't do the right thing, you always have those types of problems anyway. 

Backing up to the cloud, AWS or Azure is fantastic. It's really good. It also backs up applications as well like Oracle, SAP, and so forth. Veeam is a good backup solution.

How are customer service and technical support?

The technical support is excellent. If you're on the right support level, they provide a solution immediately. They tell the customer exactly what is wrong. Compared to Micro Focus Data Protector, they've got good engineers to help you, but I think Veeam is much quicker and more helpful in resolving a problem. 

Which solution did I use previously and why did I switch?

If I had to choose visualization between Micro Focus Data Protector and Veeam, I would choose Veeam. It's a much better product. The functionalities for the end-user are much easier. It is a good product for an enterprise, but it's not that user-friendly like Veeam is. The functionalities that Veeam offers are fantastic. It's a very good product.

In terms of virtualization, I would recommend Veeam over Data Protector. Definitely. Even for hybrid, I would still recommend Veeam. Although, the Data Protector hybrid environment is also not bad. But the problem is the complexity.

Micro Focus is developing the virtualization side. You can't compare it with Veeam. The storage and backing up the environment are much easier on Veeam than Data Protector. Veeam is much more ahead at the moment.

Data Protector is not user-friendly. It's more complex. You need to know the product very well to be able to do backups or restores.

What's my experience with pricing, setup cost, and licensing?

The price is reasonable compared to NetBackup, Backup Exec, Dell, Micro Focus, or Acronis, then Veeam is lower in price. 

Micro Focus's pricing is not too bad either because they changed the licensing model.

What other advice do I have?

I would rate Veeam Backup Replication a ten out of ten. 

In the next release, I would like for them to have block-based backups as well. But I don't know if they will do that because they've got all the functionalities to restore a system and it's working. If they would put it in, that would be fantastic, it will maybe even improve the performance when backing up. 

I would rate Acronis an eight out of ten. They're missing a lot and are still not very user-friendly. 

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Stephan Warreyn - PeerSpot reviewer
GF at Innopact GmbH
Real User
Good integration with storage systems and great support
Pros and Cons
  • "The integration with some storage systems like HP or Nutanix and great support are the most valuable features. You get productivity support. You get a response within one hour, even in the evening or night. The functionality of the whole software is good."
  • "The whole graphical user interface is very easy, but the details are hidden deeply and aren't easily visible. You cannot easily see the details and explore or choose the settings. We should be able to easily explore various settings and options. If you can see more details while choosing the settings or setting it up, it helps in getting the software running easily. For example, in Microsoft Office, you can see much more in the interface than in Veeam Backup & Replication. It is a complex software. It is not easy to use, and you must know what to do and where to do. The user manual has more than a thousand pages. They should give some direct information through the software and improve the software. On their website, they can have some videos and step-by-step information to make us come straight to our goals."

What is our primary use case?

We are using it for taking backup from virtual machines, quick migration from one host to another, and instant file restore from the exchange or file server. The most important use is to do the daily backup and have business continuity at the highest level.

What is most valuable?

The integration with some storage systems like HP or Nutanix and great support are the most valuable features. You get productivity support. You get a response within one hour, even in the evening or night. The functionality of the whole software is good. 

What needs improvement?

The whole graphical user interface is very easy, but the details are hidden deeply and aren't easily visible. You cannot easily see the details and explore or choose the settings. We should be able to easily explore various settings and options. If you can see more details while choosing the settings or setting it up, it helps in getting the software running easily. For example, in Microsoft Office, you can see much more in the interface than in Veeam Backup & Replication. 

It is a complex software. It is not easy to use, and you must know what to do and where to do. The user manual has more than a thousand pages. They should give some direct information through the software and improve the software. On their website, they can have some videos and step-by-step information to make us come straight to our goals.

For how long have I used the solution?

I have been using this solution for six years. 

What do I think about the stability of the solution?

It is stable, and that's the reason for using this software for about six years.

What do I think about the scalability of the solution?

It is scalable. We have only two users, and they are administrators.

How are customer service and technical support?

Their technical support is great. You get a response within one hour, even in the evening or night.

Which solution did I use previously and why did I switch?

I have used Acronis.

How was the initial setup?

The installation was straightforward. It was not so difficult. It was done in hours, but it depends on the depth of your installation, number of machines, and what you consider as the installation.

What about the implementation team?

I did it myself because I am a consultant as well as an integrator.

What's my experience with pricing, setup cost, and licensing?

Its software solution has a fee.

What other advice do I have?

I would recommend this solution. I have a good experience with this. I plan to keep using this product, but I am making comparisons with another solution, which provides better and higher performance when you have some synchronizing job for business continuity.

I would rate Veeam Backup & Replication a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
IT Manager at a manufacturing company with 1,001-5,000 employees
Real User
Easy to use, and very stable but needs the automatically check for backups
Pros and Cons
  • "The product is very simple in its design. We don't need it to perform complicated tasks."
  • "It needs to offer an automatic check for backups."

What is our primary use case?

We primarily use it for backup and replication.

What is most valuable?

It's a very easy solution to use. It's easy for IT teams to manage, however, you don't need any special skills to really wrap your head around the product.

The product is very simple in its design. We don't need it to perform complicated tasks.

We work with the standard version, which is free.

What needs improvement?

It would be helpful if there was something that could assist you in managing the database more effectively.

It needs to offer an automatic check for backups.

For how long have I used the solution?

I've been using the solution for three years.

What do I think about the stability of the solution?

The solution is very stable. We don't have any issues with its reliability. It's bug and glitch-free for the most part. It doesn't crash or freeze.

What do I think about the scalability of the solution?

We've never really tested the scalability of the product. It's my understanding that you can extend service to ten or maybe to 20 machines. It's not complicated to do that. However, I can't speak to its full potential as it relates to scalability.  

We only have four people dealing with the product directly in our company.

How are customer service and technical support?

Technical support is okay. We're satisfied with the level of service we're provided.

How was the initial setup?

The initial implementation is not complex in any way. It's very straightforward.

What's my experience with pricing, setup cost, and licensing?

While we work with the standard version of the solution, if you want to upgrade, the pricing is too high. They could work to make it more affordable for the Polish market. It's too high for most companies to afford. If it was more affordable, it could be more accessible.

What other advice do I have?

We're just a customer. We don't have a business relationship with Veeam. 

We're using the standard version of the solution.

While I'd advise others to look at other companies to compare, I do recommend Veeam. It's my understanding that 60% of IT companies use Veeam. It's very popular.

Overall, I'd rate the solution six out of ten if I were to compare it to other versions of Veeam products. It's an okay solution. If it had an automatic check for backups, I'd rate it much higher.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Randall Carter - PeerSpot reviewer
Senior Technical Consultant at a tech services company with 501-1,000 employees
Real User
Automatically adapts to your environment, offers one-click restore, and we are pleased with the support
Pros and Cons
  • "The most valuable feature is adaptability, where it automatically adapts to the environment that it's being installed on."
  • "They need full cloud integration such that an on-premises backup can be offloaded to the cloud for storage."

What is our primary use case?

The main use case is performing a backup of a virtualized environment.

What is most valuable?

The most valuable feature is adaptability, where it automatically adapts to the environment that it's being installed on. It can auto-configure backup transport, whether it be a direct-attach or network-based.

It has one-click restores and instant recovery, which is important because if a product doesn't have a good restore and recovery capability, then the backup is pretty much useless.

What needs improvement?

They need full cloud integration such that an on-premises backup can be offloaded to the cloud for storage. It is my understanding that they are focusing on solidifying that now. Everybody wants to be able to integrate with the cloud.

For how long have I used the solution?

I have been using the Veeam Backup & Replication solution for 12 years.

What do I think about the stability of the solution?

Around the first quarter of this year, they rolled out release 10. The last stable version was 9.5 Update 4, and since the release of version 10, they just rolled out the first update, which is 10 Alpha.

Version 10a has a lot of fixes. For the most part, it's a very fluent software, and very stable. However, some of the new features, when they're trying to roll them out, they seem to have to do the updates just to stabilize those.

Over the years they've had some minor bugs, but nothing that stands out in the crowd compared to anything else because everybody else has the same issues.

What do I think about the scalability of the solution?

This is a scalable product.

How are customer service and technical support?

I've been very, very pleased with the Veeam software tech support. When you call in, you actually get a live person and they are typically able to assist you or direct you to second-tier support if it's above their typical area of expertise.

How was the initial setup?

The complexity of the initial setup depends on the environment and whether it is an all-in-one or distributed. For an all-in-one situation, it can be very straightforward. You just install it and press next, next, next. You will get everything you need and a fully functional product.

In a distributed setup, you have a couple of components that are external to the server that you're loading the main software on. This is a database server and reporting server, as well as an enterprise managing component. With these additional components, you have just a little bit more configuration. They're not that complex and I've actually done some other backups in the past that were more complex.

Overall, it is pretty straightforward.

What about the implementation team?

In the company that I work for, we have a managed services group. So, our backup and engineering team for managing other environments are also are skilled at doing Veeam.

We have a lot of customers that use Veeam, and I'm the installer implementer. I implement these solutions and do upgrades to them. There are a couple of us who are field engineers, and either of us can maintain and deploy updates.

What's my experience with pricing, setup cost, and licensing?

My understanding is that it is a fairly small price point. They have two different models, where one is based on the sockets that you're protecting, and the other is based on instances, or servers. You can choose whichever model works best for you.

What other advice do I have?

I think that this is a good product across any environment. I've installed it for schools, in the financial industry, for lawyers, and places that vary in size from small to large. I've never had any issues and I recommend it.

I know that there are always new features being released but at this point, there is nothing to say that I need anything more. That said, there is always room for improvement.

I would rate this solution a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: PARTNER
PeerSpot user
Group Product Specialist at a wholesaler/distributor with 201-500 employees
Reseller
A well-organized interface that is simple to use and can verify backup integrity
Pros and Cons
  • "The most valuable feature is the ability to verify that backups are valid."
  • "We would like to see support for some additional storage systems."

What is our primary use case?

We use and promote Veeam for protecting server farms. We also work with system integrators, providing them with this solution and helping them to size deals.

How has it helped my organization?

Provided much more, best to say, time, and less worry about backup. It automated backup to the point of almost no involvement needed and our backups can be checked, tested and verified at any time in accordance with our policies.

What is most valuable?

Veeam is much more flexible than other products, such as Commvault.

The interface is well-arranged and it is simple to use.

This solution is very easy for us and our partners to deploy.

The most valuable feature is the ability to verify that backups are valid.

What needs improvement?

We would like to see support for some additional storage systems. They do have a range available but more should be available.

The cost of this solution could be reduced.

For how long have I used the solution?

I have been working with Veeam Backup and Replication for two years.

What do I think about the stability of the solution?

I am extremely satisfied with stability. You can make sure that every backup is 100% recoverable, which is a feature that I and my team are very grateful for. It is something that is not available in most solutions, as far as I have seen.

What do I think about the scalability of the solution?

Veeam is easily scalable. I had a couple of cases where I had to scale from small to medium to enterprise-level organizations. There were thousands of nodes and it was easy to do. It took between a couple of hours and a day or two, depending on the size of the deployment.

How are customer service and technical support?

The technical support is good, although there are very few complaints. Issues are normally resolved within 24 to 72 hours.

Which solution did I use previously and why did I switch?

I have used similar solutions by vendors such as Commvault.

Veeam is much more flexible and easier to use. With Commvault, you need an additional technician to launch or deploy anything. It requires a lot of time just to set it up. Also, Commvault is more expensive.

How was the initial setup?

The initial setup is simple and straightforward without the need for more complex preparations.

What about the implementation team?

In-house and vendor team - expertise was on a level and did not require extensive amounts of time. 

What was our ROI?

We estimate our ROI within 1,9 - 2,3 years. 

What's my experience with pricing, setup cost, and licensing?

Veeam is more reasonably priced than some competing products.

Which other solutions did I evaluate?

Each solution has its own points that are good but in cost-optimization, Veeam is a good price and it is very easy to deploy for both us and our partners.

What other advice do I have?

My advice for anybody who is implementing this solution is to make sure that the sizing is correct. Having good or perfect sizing is the best thing that somebody can do for their company, and, if possible, to put more funds into analytics reporting so that they can provide intelligent sizing in advance. In fact, the biggest lesson that I have learned from using this solution is that you never want to have the wrong sizing.

Overall, I am quite satisfied with this product.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Calvin Engen - PeerSpot reviewer
CTO at F12.net
Real User
Reduced our overall backup windows while reducing our dedicated backup infrastructure
Pros and Cons
  • "Before Veeam, we had backup infrastructure sprawl. Veeam was able to reduce our overall backup windows while reducing our dedicated backup infrastructure."
  • "Vendor integration for many of the enterprise features have allowed for us to have greater performance from our storage vendors further improving on our commitments to protect our clients' data."
  • "Multithreading of health check process: This can take too much time to process on large jobs and/or large VMs."
  • "Additional executive summary reports for the entire infrastructure would be a nice to have."
  • "One challenge that we have encountered was on the long-term retention of data. Be sure to look into a dedicated deduplication appliance."

What is our primary use case?

Primary backup and long-term retention to protect our client data across our datacenters. Allows for incremental RPOs for VM and file-level recovery across multiple datacenters to our IT staff of more than 200 technicians. Enable fast restores and long term archival.

How has it helped my organization?

As our datacenters continue to grow, we had a challenge of reducing backup windows while being able to scale our total protected VMs. Before Veeam, we had backup infrastructure sprawl. Veeam was able to reduce our overall backup windows while reducing our dedicated backup infrastructure.

What is most valuable?

Granular permissions through Veeam Enterprise Manager have allowed for us to pass control down to our support staff instead of having it with senior datacenter resources.

Vendor integration for many of the enterprise features have allowed for us to have greater performance from our storage vendors further improving on our commitments to protect our clients' data. 

What needs improvement?

Multithreading of health check process: This can take too much time to process on large jobs and/or large VMs. Better to have built-in deduplication for long-term retention. Storage efficiency is a weakness.

Additional executive summary reports for the entire infrastructure would be a nice to have.

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

No, we have not experienced any stability issues.

What do I think about the scalability of the solution?

One challenge that we have encountered was on the long-term retention of data. Be sure to look into a dedicated deduplication appliance. 

Also, know where the bottleneck is within your environment. If you are repurposing older equipment, it likely won't be up to the task. Storage performance is crucial to your backup times.

How are customer service and technical support?

Support has been great; no complaints.

Which solution did I use previously and why did I switch?

We used PHD Virtual and what is now Unitrends UVB. Backup infrastructure was becoming a significant cost and scaling this solution meant more sprawl. Backup windows were increasing outside our comfort levels. At the time, we as acquired a company with additional datacenter services. Consolidating to one solution with a single interface was key. This, in turn, ensured that we had complete visibility of our backup environments across multiple datacenters.

Veeam helped us solve all of these areas of concern.

How was the initial setup?

It was pretty straightforward.

What about the implementation team?

In-house.

What was our ROI?

We have increased our scalability while being able to free up senior resources from recovery activities. I estimate our overall savings to about $20,000 per year.

What's my experience with pricing, setup cost, and licensing?

Plan your long-term backup strategy for growth and size the solution appropriately. Veeam has a number of setup options to choose from so make sure you understand them to make the right decision.

I would always suggest a multi-year agreement as this will allow for the best possible ROI of licensing.

Which other solutions did I evaluate?

We looked at vRanger, Unitrends, and Datto.

What other advice do I have?

Since everyone's data is different, I would recommend a proof of concept project to understand how your data will be used within this solution. If you are intending to keep data for long-term retention, look at a dedicated deduplication appliance.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Virtualization Consultant at Bahwan IT
Consultant
Easy to use, good support, and the backup and restore features are very fast
Pros and Cons
  • "The user interface is good and it is very easy to use."
  • "I would like to have the capability of backing up a physical machine, as opposed to just a VM."

What is our primary use case?

We are a Veeam distributor and this is one of the solutions that we use, and also implement for our clients. 

We have been using an on-premises deployment. It is installed in our VMs, and we have created a backup repository. It performs a daily incremental backup, and on the weekend it performs a full backup. 

What is most valuable?

The restore option is very fast when restoring the VM, and it is the most valuable feature for me.

The user interface is good and it is very easy to use.

What needs improvement?

I would like to have the capability of backing up a physical machine, as opposed to just a VM.

For how long have I used the solution?

We have been using this solution for about one month.

How are customer service and technical support?

The support team is very friendly and they have helped us a lot. When we have needed any help or support, we have been able to reach them.

Which solution did I use previously and why did I switch?

I used to use IBM Tivoli, and I find that the backup and restore operations are much faster with Veeam. The price of Veeam is much lower than the IBM solution. In Veeam we can use different kinds of storage, whereas, with IBM, we could only use a tape backup.

How was the initial setup?

Veeam is very easy to implement. The installation is easy, and you do not need a technical person to be present.

The deployment takes approximately two hours, including configuration.

What about the implementation team?

We had some assistance from our contact with Veeam in Dubai.

What other advice do I have?

We are happy that we are using Veeam.

I would rate this solution a ten out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1053252 - PeerSpot reviewer
reviewer1053252Technical Presales Consultant/ Engineer at a wholesaler/distributor with 10,001+ employees
Top 5LeaderboardReal User

After sale support should be the most important decision criteria for buying any solution. When it comes to disaster recovery usually people are mentally stressed and challenged in terms of RTOs, that causes a bit of a panic and may affect proper judgement of taking the right decisions at the time, having a simple solution comes handy in such situations. All I can say that according to my 2 year in depth experience of dealing with multiple Veeam products and before that having dealt with other backup vendor's I cannot stop but say the truth that Veeam has an amazing after sales support experience hence their NPS scores and their products are the easiest to use in their field so far. It really just works!

Martin Potgieter - PeerSpot reviewer
IT Director at FNF
Real User
An excellent replication solution that's easy to set up, has good compression, and offers great stability
Pros and Cons
  • "The whole replication aspect of the solution is excellent because it compresses the data so well."
  • "It would be ideal if users could know that their data is backed up and have some security functionality where you can actually use the backup to spin up a new cluster and take it from there."

What is our primary use case?

We primarily use the solution for backup and replication.

What is most valuable?

The whole replication aspect of the solution is excellent because it compresses the data so well. 

The way you get everything on one pane and see the whole environment because you're top is one of the reasons I really like Nutanix.

What needs improvement?

It would be ideal if users could know that their data is backed up and have some security functionality where you can actually use the backup to spin up a new cluster and take it from there. 

If they can create a virtual environment with the traffic environment that would be beneficial.

For how long have I used the solution?

I've been using the solution for over a year.

What do I think about the stability of the solution?

The solution is very stable once it's up and running.

What do I think about the scalability of the solution?

The solution is easily scalable if you have to move to a larger site.

How are customer service and technical support?

Nutanix technical support is excellent. You can't get better. You won't get better.

Which solution did I use previously and why did I switch?

I used HP, the normal three-tier environment, and I wanted to go to upper coverage, so I switched.

How was the initial setup?

The initial setup is easy.

What about the implementation team?

We handled the implementation ourselves.

What other advice do I have?

We're using the on-premises deployment model.

The solution has some really nice features, but there is a lot of competition in the open-source market. I'd truthfully also prefer an open-source solution as well.

I would rate the solution nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user675693 - PeerSpot reviewer
Solution Architect / Delivery Manager - Salesforce CRM - Tech Mahindra at Tech Mahindra (formerly Mahindra Satyam)
Real User
Very flexible solution, but needs more integration with cloud service providers
Pros and Cons
  • "Very flexible, all-in-one solution."
  • "Needs better integration with cloud service providers."

What is our primary use case?

I handle managed backup services for one of my clients. I implement and manage these solutions.

How has it helped my organization?

The company has its own Veeam backup infrastructure to offer this service. It manages billing, etc.

What is most valuable?

The flexibility is the most valuable feature. It is an all-in-one solution for all kinds of infrastructure (physical, cloud, VM).

What needs improvement?

Provide more integration for cloud providers such as Google Cloud, Azure and AWS.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

It is stable. The solution has great potential in the backup and replication domain.

What do I think about the scalability of the solution?

It is highly scalable, and I consider it to be the most important feature. It works on any kind of infrastructure including physical, Hyper-V, VMware, and cloud-based.

How are customer service and technical support?

The technical support is quite responsive, and very good. Tickets are within their SLA, and the response time is based on the priority of the ticket that you raise.

Which solution did I use previously and why did I switch?

I have worked with all of the major products. These include Azure Backup, Microsoft Data Protection Manager (DPM), Commvault, Veritas Backup Exec, and others. The product you choose depends on the type of infrastructure and the type of backups you need to have. This one can be used for all kinds of infrastructure.

How was the initial setup?

The setup is straightforward with a very aesthetic graphical user interface. It can take anywhere from one day to a month to fully deploy, depending on the requirements.

What about the implementation team?

I handled the installation and implementation of this product myself.

What's my experience with pricing, setup cost, and licensing?

The pricing and licensing is quite competitive with other products. I would not says that it is much higher, neither is it low.

What other advice do I have?

I am certified with the Veeam Sales Professional (VMSP) accreditation. This qualifies people to demonstrate and sell the product.

I would rate this solution seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior IT Infrastructure Manager at a computer software company with 11-50 employees
Reseller
It has application awareness and quick migration capabilities

What is our primary use case?

  • Centralized backup
  • Remote WAN backup copy
  • Replica
  • Physical server backup.

How has it helped my organization?

If it backs up, then I'm sure it will restore!

What is most valuable?

  • Application awareness (via Windows VSS Writers, Oracle RMAN integration, etc.)
  • Quick migration.

What needs improvement?

Dedupe capabilities.

For how long have I used the solution?

More than five years.
Disclosure: My company has a business relationship with this vendor other than being a customer: IT Services Firm: we are Veeam Partner too and sell it to our customers, along with others brand
PeerSpot user
Technical Presales Consultant/ Engineer at a wholesaler/distributor with 10,001+ employees
Real User
Top 5Leaderboard
Rotating HDDs for offline backups use case

What is our primary use case?

Protection of virtual workloads.

What is most valuable?

  • Rotating HDDs for offline backups use case
  • Instant VM recovery with vPower NFS and SureBackup, also known as Recovery Assurance by other vendors.

What needs improvement?

  • Relying on open source infrastructure for Veeam's architectural components instead of Microsoft for OS and DB.
  • Support for containers, and agent-less KVM backups, and Citrix environments.
Disclosure: My company has a business relationship with this vendor other than being a customer: Distributor
PeerSpot user
Project Manager at renaissance group
Real User
Top 20
Integrates Between Server and Replication Station
Pros and Cons
  • "We get a lot of features with Veeam and we are happy to use this solution. After shutdown, the servers here automatically turn off and Veeam is keeping up all this. It's tension free work."
  • "We try to compare Veeam with other solutions because we are the operations. Then we can give the answers for improvement which is the specific additional system features that other solutions provide."

What is our primary use case?

Our primary use case with Veeam Backup & Replication is as the intermediate agent. Veeam integrates devices between the main server and the replication station.

We set this resolution between the main server and our replication machine. It is getting images from VMware. We serve up with Veeam and it responds to the daily load. 

With Veeam Backup & Replication, replicated servers will be picked up again from the new location station machine. Now our table updates are available automatically. 

We get a lot of features with Veeam and we are happy to use this solution. After shutdown, the servers here automatically turn off and Veeam is keeping up all this. It's tension free work.

How has it helped my organization?

Veeam Backup & Replication assists us to improve to good infrastructure. 

  1. Veeam system makes a server image that is relative to our network requirements. 
  2. We get strong back-up capability.
  3. We are announcing to users that our server will not shut down for a single second. 
  4. Failover with Veeam is okay. 
  5. We are trying to make NES Network Extronance and Network Express copy to replication server using Veeam.
  6. Using distribution file systems, we take backups from users and clients. 
  7. We use copies struck to one server by Veeam and make it replication-to-replication. 
  8. We use Veeam for replication-to-replication virtual machines.

With Veeam Backup & Replication, data is secure and strongly stored to replication machines. If we consider the IT systems and infrastructure, then Veeam is making us environmentally friendly.

We are not taking more human resources to take manual back-up systems. With Veeam, we are not taking manual copies to offline or online backup. This is not necessary.

Also, we are reducing the maintenance cost for hardware because of not deploying more than required for our infrastructure.

Veeam helps us on data confidentiality using a simple file transfer. The set of file systems in our data is open, but when we use Veeam, we just make an image, a compact file. Nobody can open it and no one can keep it. 

The ransomware and other exploits cannot attack this file. Veeam optimizes our cost for recovering files and data. In this way, Veeam Backup & Replication is a help to our company.

What is most valuable?

We evaluated different options and we picked the most significant one, Veeam. The main features about the Veeam Backup & Replication suite I like are:

  • If a Veeam image is copied to a replication machine, then Veeam automatically checks to see if ransomware attacked or not. 
  • Veeam will automatically check if a file is corrupt or not. If a file is corrupt, then it will not make a backup copy to the replication server. That means the corrupt file is not copied to replication. 
  • We have confidence that our replication image is good and not corrupted as VM machines.

These are the significant features and there are a lot of features with Veeam. You need to first check out the Veeam website.

    What needs improvement?

    As far as additional features, in the comparative market, a lot of solutions are now from VMware. Cisco has its own solution for replicating back-ups and administration. 

    We try to compare Veeam with other solutions because we are the operations. Then we can give the answers for improvement which is the specific additional system features that other solutions provide.

    For how long have I used the solution?

    One to three years.

    What do I think about the stability of the solution?

    Personally, my experience with the stability of Veeam Backup & Replicate is very good. I tested and I uploaded it in virtualization in my private cloud, i.e. private infrastructure. 

    If we would like to use the networking system or any of the hardware-based VM systems, then it will likely be a larger investment. If you have only a little to invest in the application-based VM system, then it is okay. Veeam is a cost-effective solution

    What do I think about the scalability of the solution?

    Scalability with Veeam Backup & Replicate is very good. On our team:

    • They try to get the support of reference material for the software base. 
    • They already made a package using Veeam on a single machine license. 
    • If you having 50 VM machines, virtual machines, then you can take 10 packages. 
    • This requires a 1 to 10 heavy package license. Then you can increase your VMs repeatedly. 
    • If you would like to engage your infrastructure more than 50, more than 100, more than 1000, then you can enterprise license Veeam and have the machines in your infrastructure 

    My only concern about Veeam Backup & Replicate is that it could be more open.

      How are customer service and technical support?

      In previous times, we were getting technical support from the Veeam team directly from their Los Angeles office and Namibia. They had given us some numbers and contacts. They were giving us support and they introducing the new features or new deployments.

      What I have seen with experience is that technical support is quite good. I am pleased with Veeam customer support operations. They are straightforward.

      I got downloaded information from online and I tried that. Personally, then I got 90% accuracy for the administration that I tried. I had about a 90% success rate with online info-services.

      After that, I spoke directly with Veeam customer support on a call to Los Angeles. They gave the support and it was very easy. 

      Which solution did I use previously and why did I switch?

      Before using Veeam Backup & Replication, we had not deployed any backup systems in the company.

      What's my experience with pricing, setup cost, and licensing?

      Actually, the most important criteria for us when considering a solution is service. When we are taking a decision regarding the hardware or software or any applications, then first we need to tell where and what the services they are giving us. Then we evaluate the service level element. 

      The main important criteria when selecting a vendor are then what are the features and services available in the devices or applications. This should be our main selection path to select any hardware devices or applications. 

      Because of our world, in the market, we can get low prices on devices or we could then see what is available. What I actually need is what I need to deploy, the features I need to be deploying in my architecture. That needs to be considered first in systems administration because the price can vary. 

      In my personal experience, these values and features should be the first standard for selecting a device or application.

      Which other solutions did I evaluate?

      We started thinking of the new systems. We surveyed from IT Central Station and several other portals that are available online. We got the reports and we did the contact with the vendors.

      What other advice do I have?

      For the Veeam Backup & Replication software, we care about the system dependency on software-based, not the hardware-based licenses. For actualization concepts and hyper-connection concepts, businesses can easily use Veeam replication and instances.

      I would rate Veeam Backup & Replication a ten out of ten. The reason, first of all, is because Veeam provides what I need for my devices, my services, and service providers. 

      With Veeam Backup & Replicate, I'm getting the full service of what I need.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      reviewer1004244 - PeerSpot reviewer
      reviewer1004244software support at a tech company with 10,001+ employees
      Vendor

      1. Seems that VEEAM is doing dedupe and compression PER JOB and NOT globally.
      2. At TSM there feature of replicate node + protect stg, that give you the option to replicate the backup to a remote site and is NOT necessary for all backups, so you can choose to keep fewer copies at the remote site.
      3. This gives you an option to do an immediate restore in case of the main site problem.

      Director of Enterprise Infrastructure Services with 501-1,000 employees
      Real User
      Easy to use, set up, and manage

      What is our primary use case?

      Backup and recovery.

      How has it helped my organization?

      Veeam was very easy to use, set up, and manage.

      What is most valuable?

      Backup and restores.

      What needs improvement?

      • Support for HPE catalyst copy and cloud bank
      • It could also improve on its cloud tier, to tier data to the cloud once it is backed up.

      For how long have I used the solution?

      Three to five years.
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      Infrastructure Section Head at Citystars Properties
      Real User
      We can now restore a single email box with all of its folder contents
      Pros and Cons
      • "It has helped us transfer the solution in two days instead of working for a minimum of one week to ten days."
      • "I would like for them to develop the ability to fix the way it does backups. We can't pick a backup for one database. We have to do a backup on the whole Exchange VM. I'd like for them to change it to where we can do individual backups."

      What is our primary use case?

      Our primary use case is for a backup solution for our front-end servers. 

      How has it helped my organization?

      It has improved my organization by 90%. Now we can restore a single box with all of its folder contents. We could install one email, one folder or one lead and it could have still one email. This has helped us a lot. Before we used to store the entire database and then we would go to the single mailbox we need to use and we could restore it. Now we could do it instantly whereas it used to take three to four days. 

      What is most valuable?

      We migrated our servers from physical to virtual with our B2B platform. We had a big problem when trying to transfer our site server that was about six terabytes to the new environments. We wanted to do it with minimal effort and without changing the permission because if we do a copy, the permissions won't work. We put a Veeam Windows agent on these physical servers, did a backup and then we were able to take this backup as a drive that is connected to the new VM environment. It has helped us transfer the solution in two days instead of working for a minimum of one week to ten days. 

      What needs improvement?

      I would like for them to develop the ability to fix the way it does backups. We can't pick a backup for one database. We have to do a backup on the whole Exchange VM. I'd like for them to change it to where we can do individual backups. 

      I would like for it to work with Oracle VM. 

      For how long have I used the solution?

      Less than one year.

      What do I think about the stability of the solution?

      The solution is very stable. It has worked well since we deployed it. We haven't had any problems until now. It's currently used daily. We do backups daily, weekly and monthly.  

      What do I think about the scalability of the solution?

      It's scalable. We are planning to increase usage. We are planning to buy new Oracle hardware and plan to add them to the same solution. It doesn't work with Oracle VM which is an issue.  

      We currently have 500 users that include top management, financial people, and engineers. 

      How are customer service and technical support?

      The solution's technical support is good. They respond within a 20-hour timeframe. The issue that comes up with them is that our weekends don't overlap. We have off Friday and Saturday and they have off Saturday and Sunday so when we submit a request it can take a long time for them to respond. I would rate their technical support a seven out of ten.  

      Which solution did I use previously and why did I switch?

      We had been previously using HP Data Protector. We switched to virtualization. We switched to Veeam because the person who promoted it explained its benefits well. 

      How was the initial setup?

      The initial setup was very straightforward. The company that we hired came in and installed it without a hitch. Now we can use it efficiently without their help. The deployment took one day. We did have a problem when we started working with it. The difference between the restore points wasn't clear. Up until this point, we're still not sure what effect it has on our backup. I would like this to be made more clear. It's easier for us to directly put it on tapes than to first put it on storage. 

      As far as our deployment strategy went, we started with building our jobs. We took our jobs and tried to plan them on the system and we took VMs instead of files. It has worked up until now. After a month or so we did need to make some changes to some of our jobs.  

      What about the implementation team?

      Our integrator is one who generally deals with IBM and Lenovo hardware in Egypt and we were the first case they had working with a Veeam solution. They listened to what we needed and what we were asking for. We need on the job training so we needed their help for the first month or so after the installation. The engineer was very helpful in guiding us through the deployment. He was very professional. He helped us at the beginning but after a certain point, we had some issues and he would tell us that he'd get back to us but he never did. He was busy and didn't prioritize us because we're not his main customer. We turned for support from Veeam themselves and they were responsive and helped us.

      It requires two staff members for maintenance. They're two engineers that act as backup for each other. We really only need one engineer to administer everything but if he's not there, the other one is there as backup.  

      What's my experience with pricing, setup cost, and licensing?

      The pricing is good and affordable. 

      What other advice do I have?

      I would advise someone considering this solution to find a good implementor who can help you during and after the implementation. 

      I would rate it a nine out of ten. It's a good product that we can rely on, it has many features and works on many platforms. It's a very good product.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      PeerSpot user
      Network Administrator at a wholesaler/distributor with 201-500 employees
      Real User
      Little to few failed backups and the replication feature has been very useful to instantly recover a VM

      What is our primary use case?

      VMware backup, but considering to implement Veeam's replication feature to use as part of our DR solution.

      How has it helped my organization?

      Reliable and easy-to-use backup and restore. Version 9.5 has been the most reliable with little to few failed backups.  

      What is most valuable?

      Replication feature is very useful to instantly recover a VM. Not only can Veeam be used for backups, but also for DR usage as well.

      What needs improvement?

      Version 9.5 has been proven to be reliable, and U3a VMware 6.7 works without issues. Maybe synchronous replication.

      For how long have I used the solution?

      Three to five years.
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      Tommy Myo Min Aung - PeerSpot reviewer
      Senior System Engineer at a energy/utilities company with 501-1,000 employees
      Real User
      Top 5
      It's reliable and performs complete backups effortlessly. However, it could use a storage application.

      How has it helped my organization?

      It helps with process restoration. With Veeam, we never had backup or restoration issues. It is always good when performing complete backups. It always restores, when needed.

      What needs improvement?

      I would like to see a storage application in the next version of the product. 

      For how long have I used the solution?

      One to three years.

      What do I think about the stability of the solution?

      The stability depends upon your configuration. 

      What do I think about the scalability of the solution?

      I don't have a problem with Veeam's scalability.

      How is customer service and technical support?

      As long as you have enough storage and CPU, they know how to resolve it.

      What's my experience with pricing, setup cost, and licensing?

      The price is slightly higher than its competitors.

      What other advice do I have?

      Veeam is what it is supposed to be.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      Systems Administrator at a financial services firm with 201-500 employees
      Real User
      Gold standard for backup and recovery

      What is most valuable?

      The ease of use and reliability of this solution are real assets. Also, it has an ease of use to work with a third party vendor.

      What needs improvement?

      The virtual sandboxes seem complex to setup so I have not invested time in leveraging this feature. It would be nice if this feature was more user-friendly.

      For how long have I used the solution?

      Three to five years.

      What do I think about the stability of the solution?

      This product has been very stable. Any issues that have come up are quickly resolved. 

      What do I think about the scalability of the solution?

      I have not experienced issues with scalability. I have deployed Veeam in two different environments for different employers of mine and both have been very solid. I am currently using ExaGrid as my backend storage and it has worked very well with Veeam.

      How is customer service and technical support?

      I would give the tech support team a rating of nine out of ten.

      How was the initial setup?

      The initial setup was very straightforward. I actually had a POC backing up our entire data center to an old SAN setup within a day.

      What other advice do I have?

      Veeam is the gold standard for backup and recovery. If you have a primary virtualized environment, it is a great choice. Veeam's agent for physical servers works well on our few remaining physical servers.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      Senior Engineer at Inland Norway University of Applied Sciences
      Real User
      Top 20
      User-friendly backup of the whole virtual server
      Pros and Cons
      • "The most important part is that you actually know you have a backup of the whole virtual server."
      • "I have also been struggling with the storage and in some cases I need to move things due to performance."

      What is our primary use case?

      We are using Veeam at our college and we have been connected for a while now. We use it for backing up virtual servers in the Hyperwave and it is working very well. It works well for backing up services. We can backup Microsoft Exchange and Microsoft Sharepoint and it is actually easy to understand how to restore from it. It has an easy UI.

      How has it helped my organization?

      The most important part is that we know we have a backup of the whole virtual server. We can restore the whole server if we want, or just take some specific files. I like this duality of the product. That's how I put it on virtualized software.

      What needs improvement?

      The most important improvement would be for it to be updated to support new servers and we actually are in a situation that we are going to connect our Exchange service to a new one. They have to actually support new software as they are released and I think Veeam has promised to support new Windows upgrades which is important .

      If they had some more agents for physical computers, that would also be a nice feature.

      I have also been struggling with the storage, and in some cases I need to move things due to performance. We can use replication and we hope that this will help us continue with Veeam.

      For how long have I used the solution?

      More than five years.

      What do I think about the stability of the solution?

      This solution is very stable. I have been struggling with the storage now and that's not Veeam's fault, but sometimes I have problems with it. We are short on storage right now, but because of some performance issues we have to reserve a room at our location and the connection between those two rooms is not great. I hope I found the cause of that problem so in this situation we actually have been struggling with storage. I know that Veeam has support for more storage. If there was a snapshot functionality on Veeam, it would help. I think we cannot use the replication part of the solution but I think we are going to use it more now when they have more of the location sites, and replicate to the different locations.

      How is customer service and technical support?

      I know they have good support, but I haven't been using them very often. I'd like to try and figure out what the problem is myself. I know that we have a contract to use their help. Mostly I use the support for upgrades to new versions. I don't contact Veeam support very often.

      How was the initial setup?

      The initial setup was straightforward. It was easy to install. If you miss some plugins for Windows, you actually can click "okay" and it's on the installation media. The installation is very easy. 

      What was our ROI?

      It is a cheap solution with the ability to backup for our needs.

      What's my experience with pricing, setup cost, and licensing?

      The price is great. It's software related, and I know that might be a good thing because it's a cheap solution to buy and we have been looking for a program for backup and they fit the bill. The price of Veeam and its software related products enable you to have your own hardware. You can use your own infrastructure and you can actually buy what you want. This is cost-effective. It might be that if you buy something else and they have media things it's very expensive but it works very well. If your company has pressure to actually get back data very quickly, it might not be possible with this solution. Our college environment doesn't seem to have this problem. There has not been much down time but I think if the server is broken, it just restores within an hour and everything returns back to normal.

      What other advice do I have?

      You can actually use the infrastructure you already have so you don't have to buy new hardware to actually start using it. That's the most important part about this solution.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      Server Administrator III at a university with 5,001-10,000 employees
      Real User
      It is a good solution for backups and reporting.

      What is our primary use case?

      My primary use case for this product is for backups and reporting.

      What is most valuable?

      The most valuable feature is the reporting feature. It is a very visual product.

      What needs improvement?

      I think that the tech support could be improved a bit.

      For how long have I used the solution?

      One to three years.

      How is customer service and technical support?

      I would rate the tech support an eight out of ten. It needs improvement.

      How was the initial setup?

      I was not present during the initial implementation of the product.

      What's my experience with pricing, setup cost, and licensing?

      I would suggest to others that they buy the full license when purchasing this solution.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      System Engineer at Elecon
      User
      It is a good product in regards to performance as well as data protection

      What is our primary use case?

      I use it for our VMware environment and physical servers. It is a good product, in regards to performance, as well as data protection. 

      How has it helped my organization?

      After we bought this product, we backed up all the servers of Azure, as well as our physical servers. 

      The product is user-friendly. 

      What is most valuable?

      • Restore "File" and "Folder" from VM Backup in Windows, as well as Linux.
      • AD Restore 
      • Exchange Database
      • SQL Database
      • Veeam dedup and compression 

      What needs improvement?

      In Linux, I suggest you backup for a PostgreSQL database.

      For how long have I used the solution?

      One to three years.
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      NSW Practice Lead with 201-500 employees
      User
      Replication is the most valuable feature

      What is our primary use case?

      Backup and replication.

      How has it helped my organization?

      Great RPO and RTO.

      What is most valuable?

      Replication.

      What needs improvement?

      Cross-hypervisor replication.

      For how long have I used the solution?

      Three to five years.
      Disclosure: My company has a business relationship with this vendor other than being a customer: Veeam implementer
      PeerSpot user
      Sam Kemp - PeerSpot reviewer
      Enterprise Architect at SH Data Technologies
      Real User
      The Integration of physical agents and our cloud connect service is a valuable feature
      Pros and Cons
      • "The ntegration of physical agents with our cloud connect service is positive."
      • "Recovery speed is slow. Full recovery on large machines (1TB+) takes too long"

      What is our primary use case?

      Until a year ago, this solution was our primary backup and recovery product. We are a cloud connect partner so we provide backups both onsite and offsite as well as replication.  

      How has it helped my organization?

      Veeam has simplified backups for MSPs over the years and is one of the easiest products to deploy.

      What is most valuable?

      The most valuable feature has been the integration of physical agents and our cloud connect service.  Using this, we're in the process of replacing one of our legacy backup products and standardizing on two products to handle all of our backup and recovery needs.

      What needs improvement?

      I've always found recovery speed to be its downfall.  If you have a very large machine (1TB+) I would not recommend Veeam be the primary recovery product because of the amount of time it would take to recover if you had to do full recovery.  It can absolutely do the job, but I  suggest augmenting Veeam with a solution that can recover more quickly, which would most likely be storage snapshot based.

      For how long have I used the solution?

      More than five years.
      Disclosure: My company has a business relationship with this vendor other than being a customer: Veaem Cloud Service Provider
      PeerSpot user
      it_user791478 - PeerSpot reviewer
      Technical Architect at SCC
      Real User
      It most valuable features are seeding and faster backups over small links

      What is our primary use case?

      Our primary use case is backup.

      How has it helped my organization?

      Replication.

      What is most valuable?

      • Seeding
      • Faster backups over small links.

      What needs improvement?

      • DR features similar to Zerto
      • No snapshots
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      it_user581187 - PeerSpot reviewer
      Architect Backup/Recovery with 1,001-5,000 employees
      User
      A flexible product missing some commonsense features and tools
      Pros and Cons
      • "Veeam replication gives migration tools/options for VMware."
      • "I enjoy the ability to quickly search for VMs through the Veeam console."
      • "The remote SQL server has had multiple sizing issues within the logs and SQL backup space and sharing with other database apps."
      • "The product is missing some commonsense features and tools for an enterprise backup recovery product,"

      What is our primary use case?

      For multiple data centers:

      • Backup and recovery for VMware 2000 VMs
      • Windows and Linux Clients
      • Migrations (replication).

      How has it helped my organization?

      Veeam does its job well. However, there are more than a dozen commonsense items which should have been built into the software, such as being able to sort the column of server names while in a backup job and being able to see what VMs are already in a job when you add a new server.

      What is most valuable?

      Veeam replication gives migration tools/options for VMware, which is nice. I also enjoy the ability to quickly search for VMs through the Veeam console.

      What needs improvement?

      The product is missing some commonsense features and tools for an enterprise backup recovery product, but it is reliable, fairly resilient, and works. 

      I do not like how Veeam's software is dependent on a remote database which relies on the architecture that Veeam is protecting. HA for SQL (Veeam's database) is not really supported. I have been there, and done that. This leads to jobs corrupted, chains broken, etc. 

      For how long have I used the solution?

      One to three years.

      What do I think about the stability of the solution?

      The remote SQL server has had multiple sizing issues within the logs and SQL backup space and sharing with other database apps. 

      For example, when the SQL became unresponsive, Veeam crashed, jobs got corrupted, chains had to be restarted, old chains kept and pruned, etc. 

      What do I think about the scalability of the solution?

      A little, but storage sizing is done by another company.

      How are customer service and technical support?

      Half of Veeam support reps are very helpful and will explain in detail what is wrong and how to fix it. The other half are extremely polite and will provide some basic support, but rather than explain what needs to be fixed, they ask you to run some recommended steps and methods that take time providing with no real results so they can go work on another ticket.

      Which solution did I use previously and why did I switch?

      We switched for multiple reasons. More options and configurations are available with Veeam. It can be a very flexible product.

      How was the initial setup?

      Initial setup was easy. However, after 40 days, it may not act the way you predicted it would. You may have to go back and make changes. 

      With Veeam, you need to analyze how everything works, not just how it looks like it should work compared to your experience with similar products.

      What about the implementation team?

      Implementation was all internal.

      What's my experience with pricing, setup cost, and licensing?

      Setup cost and licensing of Veeam are nothing to complain about when compared to similar products for enterprise backup recovery solutions.

      Which other solutions did I evaluate?

      We did not evaluate them to the same extent since they did not pass our evaluation requirements.

      What other advice do I have?

      You will enjoy Veeam's resiliency. It does not break in the middle of the night if properly designed, and Veeam gives you tools to make this easier to do than other products. Users will be able to get around Veeam's shortcomings more easily if they are experienced with PowerShell scripting and watch the SQL database server (for remote SQL servers) like its your lifeline.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      Chris Childerhose - PeerSpot reviewer
      Chris ChilderhoseLead Infrastructure Architect at ThinkON
      ExpertTop 5Real User

      Nice review and great suggestions. I would like sorting in the job settings as well but when adding a server you can see what VMs are already there unless you are referring to the main Job screen? They have come a long way and architecting the solution is the key especially knowing what you want to do when it comes to backup. Veeam can do it you just need to plan ahead.

      VP Business Development with 11-50 employees
      Real User
      Helps us protect our IP address and critical information but needs faster recovery onsite
      Pros and Cons
      • "It has helped us to protect our IP address and critical information."
      • "The only issue on which we would like to see for improvement would be, potentially, the ability to do some different things with recovery, like faster recovery onsite."

      What is our primary use case?

      Backing up VMs and it has been successful so far.

      How has it helped my organization?

      It has mainly been in dev testing, so I would say it's helped us to protect our IP address and critical information.

      What is most valuable?

      The most valuable feature is its consistency.

      What needs improvement?

      The only issue on which we would like to see for improvement would be, potentially, the ability to do some different things with recovery, like faster recovery onsite.

      What do I think about the stability of the solution?

      It seems pretty stable.

      What do I think about the scalability of the solution?

      I can't say that I have tested scalability.

      Which solution did I use previously and why did I switch?

      We didn't have a previous solution. We just realized that protecting some of the important data was something that was needed at a certain point, that we needed to do.

      Most important criterion when selecting a vendor would be: Does the solution it fit our needs, what we are trying to do?

      How was the initial setup?

      My understanding is that the initial setup was pretty simple and straightforward.

      What other advice do I have?

      Right now we haven't fully exercised the solution but what I'm seeing on the backup side is pretty good. On the recovery/restore side maybe not so much. We're still validating that. So I would give it seven out of 10 overall.

      My advice would be, test it out and make sure it does what you want it to do. And make sure you can do what you need to get your data secure.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      PeerSpot user
      Sales Representative at a tech vendor with 11-50 employees
      Reseller
      Replication and restore object in Exchange boxes with possibility to select part of Microsoft directory

      What is our primary use case?

      Replicate several sites using VMware, centralise backup, and 10 agencies with Hyper-V and SQL databases.

      How has it helped my organization?

      Get only one interface to manage all backup sites, secure them with replication, and manage outside LTO media.

      What is most valuable?

      Replication and restore object in Exchange boxes with possibility to select part of Microsoft directory.

      What needs improvement?

      Support others operation systems, e.g., AIX. 

      Add an archive option to support legal obligations.

      For how long have I used the solution?

      One to three years.
      Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller and specialist of Veeam and Spectrum Protect.
      PeerSpot user
      it_user755142 - PeerSpot reviewer
      Senior IS/IT Consultant, Backup D/R Specialist at a tech company with 51-200 employees
      Vendor
      Safer backups and restores, which means less time worrying

      What is most valuable?

      • Instant Recovery
      • ReFS support
      • SureBackup

      How has it helped my organization?

      Faster and safer backups and restores means less time worrying.

      What needs improvement?

      • ReFS works
      • Evacuation of backups
      • Merge

      For how long have I used the solution?

      For five years.

      What do I think about the stability of the solution?

      No issues.

      What do I think about the scalability of the solution?

      No issues.

      How are customer service and technical support?

      It provides the maximum level of support.

      Which solution did I use previously and why did I switch?

      I have used all flavors of backup solutions since early 1990s, this is by far the most advanced yet and easiest product to use.

      How was the initial setup?

      It was straightforward. Basically, it was start, next, then finish.

      What's my experience with pricing, setup cost, and licensing?

      It can be costly if the wrong license type is chosen. It is important to know what is needed before ordering.

      Which other solutions did I evaluate?

      I have used all flavors of backup solutions since early 1990s, this is by far the most advanced yet and easiest product to use.

      What other advice do I have?

      Use a skilled consultant for the initial setup, then let him/her teach you for a day and you are set.

      Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller and Silver Partner.
      PeerSpot user
      Chris Childerhose - PeerSpot reviewer
      Chris ChilderhoseLead Infrastructure Architect at ThinkON
      ExpertTop 5Real User

      Nice review. Veeam is a great product for sure.

      it_user168507 - PeerSpot reviewer
      Senior System Engineer at a tech services company with 1,001-5,000 employees
      Real User
      Being agentless minimized the install process for new servers.

      What is most valuable?

      Being agentless minimized the install process for new servers. If you are using folder on your backup configuration, all the new servers has been backuped without any intervention on the backup server.

      How has it helped my organization?

      It provides more efficiency to restore lost files that were deleted by users. It provides a restoring process for a complete server and replications on another site for the DRP servers.

      What needs improvement?

      Client/agent for non-virtualized servers: This can be improved by integrating them in the same way as the virtual servers and integrating them into the same backup jobs. Actually, the Veeam team recommends making separate jobs for these servers. The options of the job are not the same if it’s a VM or a physical server.

      The best solution is to have the same functionality for a virtual or a physical server.

      I have already discussed this point with a member of the Veeam development and he replied to me that it will be improved in Version10. We are waiting ;-)

      For how long have I used the solution?

      More than 5 years

      What was my experience with deployment of the solution?

      Nothing, the only problem encounter during installation is a Windows firewall problem but not linked directly to Veeam.

      What do I think about the stability of the solution?

      We have not had stability issues.

      What do I think about the scalability of the solution?

      We have not had scalability issues.

      How are customer service and technical support?

      Customer Service:

      Customer service is very reactive, you can open a call and be sure that's solved or helped on a 24h max.

      Technical Support:

      I would give technical support a rating of 10/10 for fast replies and solutions.

      Which solution did I use previously and why did I switch?

      We were using Symantec Backup Exec. We switched for the simplicity of management with Veeam.

      How was the initial setup?

      The initial setup was straightforward, but now our infrastructure is more complex. We started with five servers and now we have more than 150 servers protected by the Veeam solution.

      What's my experience with pricing, setup cost, and licensing?

      The pricing and licensing are reasonable.

      Which other solutions did I evaluate?

      We looked at Acronis, NetBackup, and Backup Exec.

      What other advice do I have?

      No special advice, other than just follow the wizard and you can start faster than another solution.

      Disclosure: My company has a business relationship with this vendor other than being a customer: We are a dealer for Veeam products.
      PeerSpot user
      Chris Childerhose - PeerSpot reviewer
      Chris ChilderhoseLead Infrastructure Architect at ThinkON
      ExpertTop 5Real User

      Nice review. We use Veeam as well and upgraded to the Enterprise Plus license to get Nimble integration. Has helped tremendously with backup times nearly half what they were.

      Sr. System Admin at a financial services firm with 10,001+ employees
      Real User
      Top 20
      It is very simple and fast to power-on a replicated server, making it come online again

      What is most valuable?

      Replication (fast recovery for replicated servers).

      How has it helped my organization?

      It has decreased downtime issues. By using replication, we decreased our downtime for crashed servers and having other service/system issues.

      It is very simple and fast to power-on a replicated server, making it come online again.

      What needs improvement?

      I'm not sure if this option is available in new versions. But different types of licenses could not be used on the same Veeam server in the past, it would be good to be able to use mixed types of licenses in the same server.

      For how long have I used the solution?

      About four years.

      What do I think about the stability of the solution?

      No, it is working nice and smooth.

      What do I think about the scalability of the solution?

      No, because we are using this product in a small environment.

      How are customer service and technical support?

      We do not encounter many problems with the product, but we do get an instant response when needed.

      Which solution did I use previously and why did I switch?

      We are still using a different product for backup. Veeam is being used for replication only.

      How was the initial setup?

      Since it was a single server setup, it was easy to install and configure.

      What's my experience with pricing, setup cost, and licensing?

      It is acceptable for us because we having been using it for approximately four years. However, I think for new buyers/customers it may be cheaper than other products.

      Which other solutions did I evaluate?

      Another product is being used for backup. We did a PoC with Veeam, then bought it.

      What other advice do I have?

      It is easy, with many features, (I think) it is cheaper. Very useful for virtual environments.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      Lead Linux Administrator at a financial services firm with 10,001+ employees
      Real User
      We test new patches or features on a VM, which is the same as our production environment

      What is most valuable?

      It is very easy to recover from crashes or create testing environments.

      How has it helped my organization?

      By using the “Instant VM Recovery”, we test new patches or features on a VM, which is the same as our production environment.

      What needs improvement?

      Our VMware License is the Enterprise Plus with Operations Management. For this reason, we only rely on Veeam for backups and a few tests.

      Most of our activities are done using VMware itself.

      Veeam has more features than we actually use, for example, the virtual labs.

      They could integrate Veeam with the storage centers, in order not to use the Veeam Backup Repository Servers anymore.

      For how long have I used the solution?

      I have used the solution for three years.

      Our organization has always used the latest stable version of the Enterprise Edition.

      What do I think about the stability of the solution?

      No.

      What do I think about the scalability of the solution?

      No. If we need to scale, we just create more proxy VMs to help with the extra load.

      How are customer service and technical support?

      We rarely use Veeam's tech support. When we needed it, they were very helpful.

      Which solution did I use previously and why did I switch?

      We had other backup solutions, but Veeam has proved to be better than VMware.

      How was the initial setup?

      The initial setup was made by a consultant from Veeam. It took less than one week to have everything configured and ready for production.

      What's my experience with pricing, setup cost, and licensing?

      The price for Veeam is better than other backup solutions that we have found out there.

      Which other solutions did I evaluate?

      Yes. We also use Bacula, but Veeam proved to be faster and more reliable.

      What other advice do I have?

      First of all, find out what your backup needs are. After that, try an evaluation (or free) version.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      it_user675321 - PeerSpot reviewer
      Technical Marketing Manager at a tech vendor with 51-200 employees
      Vendor
      Protects our production environment without the need to install clients on every VM.

      What is most valuable?

      Veeam's virtual lab is very useful for making use of existing backups for other purposes.

      How has it helped my organization?

      We use Veeam to protect our production environment without the need to install clients on every VM for every different MSFT applications that we have in production.

      What needs improvement?

      Veeam's been doing a good job in terms of delivering new features.

      For how long have I used the solution?

      We have used this solution for more than 5 years.

      What was my experience with deployment of the solution?

      The deployment was easy as pie.

      What do I think about the stability of the solution?

      There were no stability issues.

      What do I think about the scalability of the solution?

      Our production environment is small but growing. So far, there have been no issues in terms of scalability for our use.

      How are customer service and technical support?

      Customer Service:

      Customer service is pretty good. I would give them a rating of 7/10.

      Technical Support:

      I never had to use technical support. The tool is pretty intuitive and we can solve most of the issues on our own.

      Which solution did I use previously and why did I switch?

      It all comes down to cost.

      How was the initial setup?

      The initial setup it was straightforward.

      What about the implementation team?

      We did an in-house implementation.

      What's my experience with pricing, setup cost, and licensing?

      Talk to your Veeam rep.

      What other advice do I have?

      The solution scales in an easy and intuitive way.

      Disclosure: My company has a business relationship with this vendor other than being a customer: We work with Veeam and other data protection solutions. I work on solution integration.
      PeerSpot user
      PeerSpot user
      Pre Sales Manager at a tech services company with 51-200 employees
      Consultant
      Instant Recovery reduces the recovery time and enhances the business continuity results

      What is most valuable?

      Instant Recovery is an amazing feature which reduces the recovery time from hours or sometimes from days to minutes. It enhances the business continuity results.

      With the Instant Recovery, you can run the virtual machine from the backup repository at any disaster time. The users can access data and applications within a maximum of two minutes.

      For how long have I used the solution?

      I have used this solution for three years.

      What do I think about the stability of the solution?

      There were no stability issues.

      What do I think about the scalability of the solution?

      There were no scalability issues.

      How are customer service and technical support?

      I would rate the technical support a a seven out of 10.

      Which solution did I use previously and why did I switch?

      We still use other solutions to back up the physical environment, since Veeam only supports virtual machines.

      How was the initial setup?

      The setup was very easy and straightforward, i.e., without any problems.

      What other advice do I have?

      I always recommend using all the Veeam features, not only to just create backup jobs.

      Veeam is not only a backup software, it helps your organization for business continuity and disaster recovery as well.

      Disclosure: My company has a business relationship with this vendor other than being a customer: We (PRO TECHnology) have been Veeam resellers since 2014 and we are now the only Gold Partners for Veeam in our country.
      PeerSpot user
      PeerSpot user
      Senior IT Engineer at a tech services company with 51-200 employees
      Consultant
      The WAN accelerator feature has been the most valuable for me. We evaluated many tools, but this was clearly better.
      Pros and Cons
      • "The WAN accelerator feature has been the most valuable for me. That feature reduced the time needed to complete the task from 25 days to less than a week! This is compared with the original tools used: ntbackup, robocopy and Windows Server Backup."
      • "Some support replies for a broken backup task have been "rebuild the job from scratch" and this is a bad thing to do if you have many VMs and repositories."

      How has it helped my organization?

      Before Veeam our customer used to backup data with obsolete tools and had no central console management, so every site had single task to be checked everyday. Now, he receives the full backup report as an email attachment everyday.

      What is most valuable?

      The WAN accelerator feature has been the most valuable for me. My customer was in trouble because he found a huge quantity of data to be moved from foreign countries sites to the HQ in Milan. That feature reduced the time needed to complete the task from 25 days to less than a week! This is compared with the original tools used: ntbackup, robocopy and Windows Server Backup.

      What needs improvement?

      I think user support can be more analytic. Some support replies for a broken backup task have been "rebuild the job from scratch" and this is a bad thing to do if you have many VMs and repositories.

      What do I think about the stability of the solution?

      During a WAN copy we found an issue that if the connection drops and the program reaches the retry limit, sometimes this damages of the backup chain. Strangely, the program runs the day after but it looses the retention points number. For instance, if I set up a 30 day retention point, instead of deleting the oldest file and merging the new one, it keeps going on till the repository is full.

      What do I think about the scalability of the solution?

      I did not encounter any issue with scalability.

      How are customer service and technical support?

      I would rate support 7/10.

      Which solution did I use previously and why did I switch?

      I used many other tools: Acronis, vSphere Data Protection, Symantec BES. I moved to Veeam because I initially found many high level features missing in the other tools. Now the gap is thinned, but I feel more confident with Veeam.

      How was the initial setup?

      The initial setup has not been simple due to the complexity of the customer's infrastructure and the number of features to be aware of. Veeam initially can be complex. If you want to enable all the modules, you must know how Veeam organizes its console and where to find a feature.

      What's my experience with pricing, setup cost, and licensing?

      I think the price is good when you choose the Essentials Suite, but when you buy a full featured version (for instance the Enterprise Plus) the price is a little bit expensive. This is typical when a company becomes an industry leader.

      Which other solutions did I evaluate?

      We evaluated Veritas Backup Exec, Acronis and many others, but Veeam was clearly better. That is the reason why we switched.

      What other advice do I have?

      If you have a complex environment, first study well how Veeam works. Having some days of training before is better than loosing some weeks after to rebuild the logical structure and jobs many times.

      Disclosure: My company has a business relationship with this vendor other than being a customer: Our company is a Veeam reseller.
      PeerSpot user
      PeerSpot user
      IT Administrator and Sr. VMware Engineer at a retailer with 501-1,000 employees
      Real User
      Top 10
      there should be more manufacturers integrating their technologies, as that would allow more customers to make use of this excellent feature.​
      Pros and Cons
      • "The product allows us to use data more efficiently, reducing the cost of storage and backup time. It is vital to have data available in the shortest possible time."

        How has it helped my organization?

        Our virtual datacenter is protected with different types of backups, but critical ones are "always protected". We can restore a VM backup in just minutes, even from a snapshot.

        What is most valuable?

        RTO time and speed

        The product allows us to use data more efficiently, reducing the cost of storage and backup time. It is vital to have data available in the shortest possible time.

        Instant file level recovery

        Instant File-Level Restore or IFLR can be used to recover individual VM guest OS files and folders from VM backups. The product doesn't require you to restore a full backup and later search for a specific file. Instead, we can restore files and folders from a regular image-level backup at the necessary point-in-time. IFLR also works with any VM guest OS file system, expanding our possibilities in mixed environments.

        WAN Acceleration

        If you want to do remote backup or replication jobs, WAN acceleration technology is ideal. It works without problems and with limited bandwidths. When using the accelerators, the CBT allows us to work very efficiently. Before, we needed to make these copies in remote repositories, which took hours. The connections also failed very often. This type of situation is what optimizes WAN Acceleration.

        Integrated vendors

        With regard to the integration of Veeam with storage manufacturers, it must be said that the list always continues to grow. This growth is very good for all who use these brands. However, there should be more manufacturers integrating their technologies, as that would allow more customers to make use of this excellent feature.

        What needs improvement?

        The updates of this product are very fast and they always improve the solution.

        What do I think about the stability of the solution?

        I have not encountered any issues with stability.

        What do I think about the scalability of the solution?

        I have not encountered any issues with scalability.

        How are customer service and technical support?

        I would rate the level of technical support 10/10. It is very fast and reliable.

        Which solution did I use previously and why did I switch?

        I previously used Symantec Backup Exec. It was slow, incomplete, complex, used agents, and the technical support was useless, slow and ineffective. We would pray that we would not have a problem.

        How was the initial setup?

        The setup is very easy and totally intuitive.

        What's my experience with pricing, setup cost, and licensing?

        The price is a bit high. Licensing type is VMware friendly, so it is easy.

        Which other solutions did I evaluate?

        We did not evaluate other options.

        What other advice do I have?

        If you have virtualized or physical (lastest update of Veeam), you can trust in this solution. Our recovery time was reduced from many hours to a few minutes. Integration with VMware is transparent, easy to use, and intuitive. Backup storage is very efficient and using CBT saves a lot of disk space. Using tapes was greatly improved in the latest version, as well as integration with other sellers' storage products.

        Disclosure: I am a real user, and this review is based on my own experience and opinions.
        PeerSpot user
        PeerSpot user
        Business Development Consultant at a tech vendor with 51-200 employees
        Vendor
        Instant VM restore is one of the most valuable features of this product.
        Pros and Cons
        • "It lets you verify a backup with the least amount of effort."
        • "Offering mobile apps that give engineers a global view of his backup regime would be a "nice to have" feature."

        How has it helped my organization?

        Previously, a backup expert would be required to get a backup product to function properly. With Veeam Backup and Restore, things are so simple and efficient that you do not need to spend hours on end configuring the product. This allows engineers to focus on other business critical applications.

        What is most valuable?

        Instant VM restore is one of the coolest functions within this product. It lets you verify a backup with the least amount of effort, especially when backing up a VM before running some maintenance.

        What needs improvement?

        Offering mobile apps that give engineers a global view of his backup regime would be a "nice to have" feature.

        What do I think about the stability of the solution?

        We have experienced no stability issues at all.

        What do I think about the scalability of the solution?

        We have not yet had any stability issues. I have deployed this product in very large environments and I have never been limited with its scalability.

        How are customer service and technical support?

        There is room for improvement. However, when compared to other products, the support is on the good side.

        Which solution did I use previously and why did I switch?

        I haven’t used any other solution. I have always used this product for VM backups.

        How was the initial setup?

        Since scalability is simple, i.e., you can deploy a proxy or add a new gateway, the initial setup is also simple.

        What's my experience with pricing, setup cost, and licensing?

        The pricing makes sense, especially with the number of VMs you can fit on one socket nowadays. Since pricing is per socket, it is not expensive to add capacity as you go along.

        Which other solutions did I evaluate?

        Fortunately or unfortunately, I did not look at other options.

        What other advice do I have?

        Make sure not to overlook the network capacity during the planning stage. This obviously depends on your backup set and has to be given more importance if your backup set is considerable.

        Disclosure: My company has a business relationship with this vendor other than being a customer: My company is a Partner with Veeam.
        PeerSpot user
        PeerSpot user
        Senior Storage & Virtualisation Engineer (Managed Services) at a tech services company with 1,001-5,000 employees
        Consultant
        We can offer disaster recovery services for managed services customers.
        Pros and Cons
        • "The direct SAN backup feature perfectly integrates with our 3PAR storage infrastructure."
        • "The direct SAN backup integration can be perfected by improving the snapshot removal mechanism and process from the storage volumes."

        How has it helped my organization?

        This product has improved the entire RTO and allows us to restore applications and services to customers within a few minutes.

        What is most valuable?

        • The object level restore from the Active Directory
        • Microsoft Exchange
        • Microsoft SQL
        • Backup and restore of vCloud Director Objects
        • Direct SAN integration with 3PAR

        I like these features because they are helpful in offering additional and detailed disaster recovery services for managed services customers. The direct SAN backup feature perfectly integrates with our 3PAR storage infrastructure. It has significantly reduced the time it takes to backup virtual machines.

        What needs improvement?

        The direct SAN backup integration can be perfected by improving the snapshot removal mechanism and process from the storage volumes. This will prevent stale snapshots from accumulating on the data stores, which in turn consumes precious space.

        What do I think about the stability of the solution?

        There were no stability issues that I can think of. When the best practices for deploying Veeam Backup and Replication are strictly followed, the system can be stable without any issues.

        What do I think about the scalability of the solution?

        We didn’t have any problems with scalability at all. It all comes down to how to deploy the Veeam infrastructure. If it is well designed, scaling is no problem.

        How are customer service and technical support?

        The technical support is fairly good.

        Which solution did I use previously and why did I switch?

        I have used other solutions in the past, but I switched because Veeam just works. It is pretty easy to set up, use, and it has fewer limitations.

        How was the initial setup?

        The setup is straightforward, depending on how you want to deploy it. The installer can configure everything for you on the same server with all the relevant databases. It will also automatically install any required external software needed for Veeam to operate.

        What's my experience with pricing, setup cost, and licensing?

        The licensing is based on the number of cores you have in your ESX or Hyper-V environment. That should be taken into consideration when purchasing the Veeam Backup and Replication solution.

        Which other solutions did I evaluate?

        I have used TSM, Backup Exec, and Retrospect.

        What other advice do I have?

        I would recommend IT professionals who run their infrastructure in a predominantly virtual environment to go for the Veeam Backup and Replication solution. It does the job and it is relatively easy to set up.

        Disclosure: My company has a business relationship with this vendor other than being a customer: We are a Veeam partner.
        PeerSpot user
        it_user165330 - PeerSpot reviewer
        it_user165330Senior Storage & Virtualisation Engineer (Managed Services) at a tech services company with 1,001-5,000 employees
        Consultant

        I am still on 6.0U2 i plan moving to 6.5 by the end of summer. We are using 3par integration

        See all 2 comments
        PeerSpot user
        Technical Consultant / EUC Specialist at a tech services company with 51-200 employees
        Consultant
        The ability of instant VM recovery is the most valuable feature. It is more stable then most other solutions in this area.
        Pros and Cons
        • "The ability of instant VM recovery, which means starting the backup VM and getting it online while the recovery is still happening is the most valuable feature."

          How has it helped my organization?

          One of our customers was hit by a ransomware attack shortly after they implemented the multi-tier backup with Veeam. They were able to recover 10.000+ files almost instantly and never lost more then 2 hours of work.

          What is most valuable?

          The ability of instant VM recovery, which means starting the backup VM and getting it online while the recovery is still happening is the most valuable feature. Also, the ability to construct a multi-tier backup system, where the final backups can even be stored on tape.

          It is the best product for backup of virtualised servers, individual VMs and single servers. The product is getting even better by being able to back up single files as well

          What needs improvement?

          Room for improvement is actually more in the way of licensing. The really good and useful features are in the Enterprise plus edition, and that one is really expensive. I've had customers shying away from Veeam because of the price tag attached to the version they really wanted. For one host with 2 CPUs (very common these days) Enterprise Plus costs $1900, and we are talking about virtualisation hosts so there will be a couple of them.

          Now that Veeam has announced new versions and features I fear the price will go up even more.

          What do I think about the stability of the solution?

          The product is more stable then most other solutions in this area. We have not had any complaints in five years.

          What do I think about the scalability of the solution?

          Up to Version 9 we could not backup to tape, which was a show-stopper for some companies. The ability to backup encrypted VMs to Azure or AWS cloud infratructure eliminates all scalability issues.

          How are customer service and technical support?

          We seldom contact support, but in the cases we do, I’d give it a 9, 10 being the best.

          Which solution did I use previously and why did I switch?

          We are consulting customers who have special needs in backup situations (among other stuff). Veeam was always the best solution to backup VMs and with continuing virtualisation this became more important. Now that we can do file level backup as well, we expect more customers moving to Veeam.

          How was the initial setup?

          It is very easy to implement Veeam and relatively easy to get good results initially. However, as with every backup solution, it can get very complex very fast, so consulting and planning is needed with regard of more complex setups.

          What's my experience with pricing, setup cost, and licensing?

          We are partnered with Veeam, so always get a consulting company for good prices and help with the planning and setup.

          Which other solutions did I evaluate?

          We have experience in many backup solutions, including IBM Tivoli, Avamar, and Zerto. They have their purpose but are more specialised/complex and mostly more expensive.

          What other advice do I have?

          Get a consulting company to look at your setup and needs. Have them evaluate more than one backup solution and have them run a proof-of-concept so you can get a good grasp of the products. Test the two best ones, then choose the winner.

          Disclosure: My company has a business relationship with this vendor other than being a customer: We are Veeam Partner, we also have trained Veeam teachers. We are not biased towards Veeam, but it is our backup tool of choice for most setups.
          PeerSpot user
          Manager - I.T. Operations at a leisure / travel company with 1,001-5,000 employees
          Real User
          Enables us to restore the VM when the needs arises and for disaster recovery.
          Pros and Cons
          • "Enables us to restore the VM when the needs arises and for disaster recovery."
          • "Near-synchronous, better RPO and RTO snapshot-based takes a lot of space and resources."

          How has it helped my organization?

          We had an issue with power in the data center and one of the IBM storage devices could not startup. We managed to restore all of the VMs from Veeam and disaster recovery was executed as expected within our SLA.

          What is most valuable?

          Enables us to restore the VM when the needs arises and for disaster recovery.

          What needs improvement?

          • Near-synchronous, better RPO and RTO snapshot-based takes a lot of space and resources.
          • They could look at different ways to replicate only new changes or blocks.
          • If we have to use Veeam for disaster recovery, we need to make sure that we can at least have up to 10 or 15 minutes of data before a disaster happens. Currently, you can have replication but this uses/eats up a lot of resources, on the network. Is there any other way they could increase RPO with less or limited network resources being used?

          What do I think about the stability of the solution?

          We did have stability issues and we had to contact technical support. They were very helpful.

          How are customer service and technical support?

          Technical support is very good.

          Which solution did I use previously and why did I switch?

          We didn’t have any previous tools for this.

          How was the initial setup?

          The initial setup was straightforward. We did quite a bit of research and lab testing before the actual implementation. The white papers where very helpful

          What's my experience with pricing, setup cost, and licensing?

          The pricing and licensing is better than the competitors, but it could be better.

          Which other solutions did I evaluate?

          We looked at Zerto and Acronis.

          What other advice do I have?

          If they are looking for backup and recovery, Veeam is the way to go. If they are looking for a high RPO and RTO, Zerto is the way to go.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          PeerSpot user
          it_user587100 - PeerSpot reviewer
          IT Manager at a non-tech company with 10,001+ employees
          Vendor
          Running the virtual machine from within the backup gives us the chance to test the machine before restoring it.

          What is most valuable?

          Running the virtual machine from within the backup gives us the chance to test the machine before restoring it.

          How has it helped my organization?

          In the past, we were using another backup product. We used it to restore the machine multiple times, until we reached the required version of the machines. This process takes a very long time to finish.

          What needs improvement?

          I am looking for the ability to:

          • Backup physical machines
          • Backup exchange mailboxes and retrieve a message in a mailbox
          • Backup SQL servers and retrieve a record in a table
          • Backup the Active Directory and retrieve a single object

          For how long have I used the solution?

          I have used Veeam for four years.

          What do I think about the stability of the solution?

          We have not encountered any issues with stability.

          What do I think about the scalability of the solution?

          I have not had any issues with scalability.

          How are customer service and technical support?

          The support staff team is perfect. I hope they keep that level of perfection.

          Which solution did I use previously and why did I switch?

          The features in Veeam are much better than in the other products.

          How was the initial setup?

          The setup was straightforward and the pre-sales engineer helped us a lot to set up the product according to best practices.

          What's my experience with pricing, setup cost, and licensing?

          According to the features, I believe it has a reasonable price.

          Which other solutions did I evaluate?

          We evaluated Veeam ONE.

          What other advice do I have?

          I am already telling others that I use this solution when I meet them in conferences and meetings.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          PeerSpot user
          PeerSpot user
          Master Solutions Architect (APAC) / Data Protection Specialists at a tech company with 5,001-10,000 employees
          Real User
          VM backup and ease of use are the most valuable features.

          What is most valuable?

          VM backup and ease of use are the most valuable features.

          How has it helped my organization?

          It helps the discovery of the new VM. It allows me to use the same tools when we decided to move from VMware to Hyper-V.

          What needs improvement?

          The physical system support needs improvement. I know that the latest version has this feature, but it was too late as I am already using it for three years. For the time being, I have used another backup software (EMC NetWorker) and they seem to catch up a lot during the past few years.

          For how long have I used the solution?

          I have used this solution for three years.

          What do I think about the stability of the solution?

          Stability is good so far; hopefully, we will not have any problems.

          Which solution did I use previously and why did I switch?

          If one day the EMC NetWorker will offer same features, then I will have to switch as they offer more than what I want.

          How was the initial setup?

          The setup looks simple, you set it up once and forget .

          What's my experience with pricing, setup cost, and licensing?

          If they can give more add-ons (such as training) for the pricing.

          Which other solutions did I evaluate?

          We looked at EMC NetWorker and Veritas NetBackup.

          What other advice do I have?

          Keep it up.

          Disclosure: My company has a business relationship with this vendor other than being a customer:
          PeerSpot user
          it_user280926 - PeerSpot reviewer
          Consultant infrastructures at a tech services company with 10,001+ employees
          Consultant
          Creates backups from storage snapshots. The heavy client is still needed to perform advanced tasks.
          Pros and Cons
          • "Replication Job base on a source HPE Catalyst store to perform a full reconstruction of our production systems on our third datacenter, which is our DRP Site."
          • "We would like to have the ability to perform more things on the web interface. The heavy client is still needed to perform advanced tasks."

          How has it helped my organization?

          No time has to be spent on debugging backups. We know everything works just fine and we can focus on our business.

          What is most valuable?

          • Backup from storage snapshots. We are using 3PAR full flash arrays. This allows us to have nearly no impact on our production workloads.
          • Backup Copy Job integrated to HPE Catalyst to copy our backups to our third Datacenter with the best timeframe
          • Replication Job base on a source HPE Catalyst store to perform a full reconstruction of our production systems on our third datacenter, which is our DRP Site.
          • SureReplica jobs which allow us to fully test our DRP with really minimum effort and in a timely manner.
          • Item-level recovery for Active Directory

          What needs improvement?

          We would like to have the ability to perform more things on the web interface. The heavy client is still needed to perform advanced tasks.

          What do I think about the stability of the solution?

          There were minor stability issues that were quickly solved by the support team.

          What do I think about the scalability of the solution?

          We had no scalability issues.

          Which solution did I use previously and why did I switch?

          We started with Veeam since the beginning. We are a startup.

          How was the initial setup?

          It is very straightforward and easy setup. Kind of Next, Next, Next, and finish. You need some time to plan the architecture (sizing and role placement) and then it is easy to deploy.

          Which other solutions did I evaluate?

          We did not evaluate other options. We knew what we wanted.

          What other advice do I have?

          The Availability Suite is a good choice because of Veeam ONE, which gives you visibility on the whole infrastructure stack as well as reporting about how backups are doing.

          Just try it with the free trial license key to form your own opinion. Each business has specific needs, so you need to evaluate the product by yourself. Since the setup is very easy for a PoC, you should definitively give it a try. It out performs our expectations.

          Disclosure: My company has a business relationship with this vendor other than being a customer: I am a Veeam Vanguard, I am recognized by the software editor as a product expert, but I do not get paid for that.
          PeerSpot user
          Chris Childerhose - PeerSpot reviewer
          Chris ChilderhoseLead Infrastructure Architect at ThinkON
          ExpertTop 5Real User

          Yeah I was at VeeamON 2017 this year so that is what my comment was about. Saw the cool new stuff coming which should be great.

          See all 4 comments
          PeerSpot user
          IT Director at a consultancy with 10,001+ employees
          Real User
          Its ease of use and simple UI are the most valuable features.

          What is most valuable?

          Its ease of use is the most valuable feature. It has a very simple UI.

          How has it helped my organization?

          Veeam is a very stable product. The ease of use and UI are some of its highlights. Learning this tool is very easy and you do not need any training classes.

          What needs improvement?

          Right now, replication it does in every 15 minutes. However, if it could do continuous replication or even bring it down to 5 minutes, then it would be great.

          For how long have I used the solution?

          I have used the first version and stopped using it for a while, due to many physical servers in our environment. I have been using the new version for almost a year.

          What do I think about the stability of the solution?

          There were no stability issues that could not be resolved.

          What do I think about the scalability of the solution?

          There were no scalability issues.

          How are customer service and technical support?

          The technical support is excellent; they are very prompt and knowledgeable.

          Which solution did I use previously and why did I switch?

          We were using another solution before this one. The reason we moved over to this solution was that we were only 30% virtualized, so we had to use a product that had backup physical servers.

          How was the initial setup?

          The setup was very straightforward and any technical person can do the initial setup.

          What's my experience with pricing, setup cost, and licensing?

          Licensing is per CPU, so it depends on the number of physical CPUs.

          Which other solutions did I evaluate?

          Based on my previous experience with Veeam, I didn’t evaluate anything else.

          What other advice do I have?

          It is a very solid product with an easy UI. If you are 90% virtualized, then it is a great product.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          PeerSpot user
          it_user265821 - PeerSpot reviewer
          Solutions Architect at a tech services company with 51-200 employees
          Consultant
          We are able to assure greater uptime for our servers and clients.
          Pros and Cons
          • "With Replication, Veeam allows us to have a duplicated VM on standby."
          • "The physical server backups and direct storage connectivity need improvement."

          How has it helped my organization?

          With Veeam Backup and Replication, we have closed the time it would take to recover from a VM failure. We are able to assure greater uptime for our servers and clients.

          What is most valuable?

          With Replication, Veeam allows us to have a duplicated VM on standby.

          In the event that we need to failover to the replicated VM, Veeam allows a very simple and fast procedure to do so.

          What needs improvement?

          The physical server backups and direct storage connectivity need improvement.

          What do I think about the stability of the solution?

          Stability has not been an issue. In my experience, it has been very reliable and stable.

          What do I think about the scalability of the solution?

          I have directly not encountered any scalability issues. We have a few dedicated Veeam Backup and Replication servers in our environment. Veeam Backup and Replication allows “proxy” servers to enable the scalability.

          How are customer service and technical support?

          The few times that I’ve had to call Veeam support, it has been a pleasant experience. They are courteous and professional; they handled each case satisfactorily.

          Which solution did I use previously and why did I switch?

          We were not using any other solution prior to this one. We have used Veeam since the start of our data center virtualization.

          How was the initial setup?

          The setup and integration were very straightforward. Setting up a few jobs was a little more complex, but that was due to the complexity as to how the VM needed to be backed up and where it was being backed up to.

          What's my experience with pricing, setup cost, and licensing?

          I always tell others upfront that the licensing is based on the number of host CPUs. I also explain how easy it is to recover VM data or the entire VM and to take that into consideration when looking at the pricing.

          What other advice do I have?

          Be sure to size your backup data volumes correctly. Whatever you think is enough, you will soon need more than what it may seem initially.

          Disclosure: My company has a business relationship with this vendor other than being a customer: The company I currently work for resells Veeam Backup and Replication.
          PeerSpot user
          PeerSpot user
          Senior System Engineer at a tech services company with 11-50 employees
          Real User
          The SQL table-level restore helps the customer to restore a single table instead of the entire database.

          What is most valuable?

          There are many features that include the SQL table-level restore, Instant VM Recovery, and SureBackup, which are valuable to us.

          • SQL table-level restore: It helps the customer to restore a single table instead of the entire database which reduces the backup window dramatically.
          • Instant VM Recovery: It helps in case of a VM crash down.
          • SureBackup: You are assured that your backup is recoverable.

          How has it helped my organization?

          We are a MSP and we deliver the best solutions to our customers.

          Veeam was one of the key products available for the virtualized environment.

          What needs improvement?

          They have to expand their operations for the physical environment.

          For how long have I used the solution?

          I have used this solution for two years.

          What do I think about the stability of the solution?

          There were no stability issues. If VMware works fine, then you wont face any issues with Veeam.

          How are customer service and technical support?

          Since they don’t have any technical support center in India, I would like to rate it a 5 out of 10.

          Which solution did I use previously and why did I switch?

          As I have mentioned earlier, we are a MSP and we design solutions according to the customer's needs.

          What's my experience with pricing, setup cost, and licensing?

          Pricing is reasonable and the product is worth investing in.

          Which other solutions did I evaluate?

          We were evaluating Arcserve for the virtual environment. However, Veaam has better adaptability towards the virtual environment.

          What other advice do I have?

          VMware = Veeam is the best backup and replication solution.
          Microsoft Hyper-V = Veeam is the best backup and replication solution.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          PeerSpot user
          Chris Childerhose - PeerSpot reviewer
          Chris ChilderhoseLead Infrastructure Architect at ThinkON
          ExpertTop 5Real User

          From what I have done scheduling is good in the new version at the Windows Agent. Also SQL and Exchange restores leverage the Veeam Explorers so you can restore a database or table even single emails.

          See all 3 comments
          Vendor
          The biggest advantage has become the functionality of instant recovery and a synthetic full backup.

          What is most valuable?

          In the past, it was an agentless backup for virtual machines run on the VMware ESX and ESXi (free ESXi without vCenter) servers. As the competitive products also began to use CBT and began to dismantle agentless backup, the biggest advantage for me was the functionality of instant recovery and a synthetic full backup. The SureBackup task and the ability to quickly create a clone of the production environment for testing are also great.

          How has it helped my organization?

          It ensures the security of the stored data. It saves time for recovery and disk space.

          What needs improvement?

          Improve compatibility with the database systems such as Oracle, PostgreSQL, and MySQL, and increase the number of compatible disk systems for the snapshot functionality.

          For how long have I used the solution?

          I have used this solution for about 6-7 years.

          What do I think about the stability of the solution?

          There were standard problems with the snapshot consolidation for big virtual disks.

          How are customer service and technical support?

          The technical support is great.

          Which solution did I use previously and why did I switch?

          We have used almost all of biggest players for a backup solution. Veeam won because it is simple to use and great to integrate with virtualization solutions.

          How was the initial setup?

          The setup was easy and quick.

          What's my experience with pricing, setup cost, and licensing?

          It would be useful to use the capacity licensing option.

          Which other solutions did I evaluate?

          We looked at other solutions, namely Dell EMC Data Protection Suite (DPS), Veritas Backup Exec and IBM Spectrum Protect.

          What other advice do I have?

          It always depends on your needs and the client's environment. If the client has virtualization for almost all systems, then Veeam is the best way to protect them.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          PeerSpot user
          it_user653964 - PeerSpot reviewer
          Director, Information Technology at a newspaper with 51-200 employees
          Real User
          The ability to offload backup snapshots to the SAN helps with reducing the backup durations.
          Pros and Cons
          • "The ability to offload backup snapshots to the SAN helps with reducing the backup durations."
          • "They need to address the confusing recovery dialogue."

          How has it helped my organization?

          There’s not much a backup software can do to the organization but its features enable us to have an inexpensive data recovery solution that ultimately plays a factor when choosing to move applications and services to the cloud.

          What is most valuable?

          The greatest benefit of this software is its reliability. The ability to offload backup snapshots to the SAN helps with reducing the backup durations. The ability to turn on each VM for verification that the backup is reliable is another great feature. Recovery of a VM often takes longer for the tech to respond than the software to complete its recovery and power on speaks to the recover speed. The changed block tracking feature is one that enables us to choose which systems need a frequent (i.e., 5 min) incremental.

          What needs improvement?

          They need to address the confusing recovery dialogue. When you go through the recovery of just a single file within a VM you select the file recovery type and then after selecting a point in time you are presented with a “Finish” button. It’s not clear that no existing files would be overwritten nor affected which can be especially stressful when the VM is live. A change to this dialogue would be welcomed.

          What do I think about the stability of the solution?

          In earlier versions, there were some stability issues, but nothing in recent years that I can recall.

          What do I think about the scalability of the solution?

          We have not had scalability issues and I don’t see how this couldn’t scale to a much larger environment than the one I’m responsible for.

          How are customer service and technical support?

          The support staff are very knowledgeable to what I remember. We don’t really utilize them much, but a couple years back when we had storage issues, Veeam was very helpful.

          Which solution did I use previously and why did I switch?

          I’ve used traditional backup software that was based on tape and their move to VM backups still used this model. I always tried to pigeon hole backups to disk into tape containers which too frequently resulted in problems. Other VM backups earlier on didn’t improve at the same rate as Veeam.

          How was the initial setup?

          Setup has always been simple. You add your host, a connection to a backup location and in a few clicks you’ve initiated your first backup. I’m simplifying it but if you compare it to most others, the setup takes a fraction of the time.

          What's my experience with pricing, setup cost, and licensing?

          If you have Exchange, Oracle, SQL, or a supported SAN, then I suggest getting at least an Enterprise edition. It’ll pay for itself in no time.

          Which other solutions did I evaluate?

          We looked at Veritas NetBackup, ArcServe, Veritas Backup Exec, CommVault, and one other that has since gone out of business. The name eludes me.

          What other advice do I have?

          I suggest that you have another set of backups than just a deduping appliance that replicates offsite. This ‘second’ backup should be stored in a secure manner considering the news of backups being taken hostage by ransomware.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          PeerSpot user
          Chris Childerhose - PeerSpot reviewer
          Chris ChilderhoseLead Infrastructure Architect at ThinkON
          ExpertTop 5Real User

          Nice review. Definitely love the snapshot integration for backup as we are a Nimble shop and it speeds backups up compared to previous.

          it_user626055 - PeerSpot reviewer
          Virtualization, Storage & Data Protection Specialist at a tech services company with 51-200 employees
          Consultant
          It is integrated with HPE storage solutions and it supports VM recovery.

          What is most valuable?

          It’s very simple to implement and use. It is agentless. It is integrated with HPE storage solutions (SAN and a deduplicated repository) and it supports instant VM recovery.

          How has it helped my organization?

          We have significantly improved the restore process of single items, like an Exchange Mailbox with a very simple wizard-driven process.

          What needs improvement?

          It requires a Windows Server, but it would be a good idea to have an appliance with no Microsoft license required. As of now, there’s no chance to backup NAS shares (CIFS/NFS).

          For how long have I used the solution?

          I have known and used Veeam Backup and Replication from v6 in 2011.

          What do I think about the stability of the solution?

          There were no stability issues in my experience.

          What do I think about the scalability of the solution?

          There were some issues with repository scalability in legacy versions.

          How are customer service and technical support?

          The technical support team is professional and competent. I would give technical support a rating of 9/10.

          Which solution did I use previously and why did I switch?

          We used Symantec Backup Exec and CA Arcserve. We changed because there was a lack of features specific for a virtualization environment. Arcserve has a complex way to backup Exchange.

          What's my experience with pricing, setup cost, and licensing?

          The price is adequate for the quality of the product. There are several editions/licenses that start from basic functionality (Standard Edition) to the edition that includes maximum integration (Enterprise Plus). I would recommend considering at least the Enterprise Edition.

          Which other solutions did I evaluate?

          We try to use both Symantec Backup Exec and CA Arcserve.

          What other advice do I have?

          Only consider the Availability Suite if you need to monitor your virtual environment within backup processes and you have nothing implemented on it.

          Disclosure: My company has a business relationship with this vendor other than being a customer: My company is a Reseller Silver Partner and Cloud Provider Silver partner.
          PeerSpot user
          Chris Childerhose - PeerSpot reviewer
          Chris ChilderhoseLead Infrastructure Architect at ThinkON
          ExpertTop 5Real User

          Nice review. An appliance would be awesome but not sure if that is a direction they will go. Version 10 which was announced at VeeamON listed NAS backups as a new feature as I was there.

          PeerSpot user
          Senior IT Engineer at a tech services company with 51-200 employees
          Consultant
          With WAN acceleration, we send less data through our WAN lines. The reporting tool shows the status of the infrastructure.

          What is most valuable?

          • The quality of compression and deduplication is better than other products.
          • The WAN acceleration allows us to send less data through our WAN lines.
          • The easiness of the suite.
          • The reporting tool, Veeam One, is very powerful and helps obtain a clear view of the infrastructure situation.

          How has it helped my organization?

          Let me start by mentioning that, before Veeam, my company used to backup data with Microsoft Robocopy. Backup times now are more than ten times faster and the data to be moved is only a fraction.

          This behaviour has been improved with the new version, 9.5.

          What needs improvement?

          Determining the space for the WAN acceleration server sometimes is hard, especially if you have many source sites for the data. I would like to have a kind of storage space calculator that gives me an estimate for the size of the WAN accelerator server we are creating; give it a list of VMs to be backed up.

          I am requesting this because the standard rules in the Veeam End User Guide often resulted in us making a wrong calculation, especially for the target WAN acceleration machine. The result was many failed backups due to "no more space" errors! And creating a VM that is "too big” wastes precious space (the opposite of what we want to achieve).

          For how long have I used the solution?

          I have used Veeam Backup & Replication and Endpoint Backup for three years and the full suite for six months.

          What do I think about the stability of the solution?

          Usually the program works well and it's stable.

          What do I think about the scalability of the solution?

          I think the resource request (storage space) for the whole suite (usually on a complex environment) is slightly high, especially the WAN accelerators. In any case, it is pretty scalable.

          How are customer service and technical support?

          Technical support is 7/10. Sometimes, it asks for logs and keeps asking for information that sometimes is unnecessary. This causes it to take a long time to understand the real problem and to obtain the solution.

          Which solution did I use previously and why did I switch?

          I previously used Backup Exec, the Acronis suite and many others, but Veeam was clearly better; that is the reason why I switched.

          How was the initial setup?

          We needed more than a month to set up a stable and working installation: first, because I did not know well some of the deep functions of the suite; and second, because to get the best results from Veeam, you need to build a complex network of machines.

          What's my experience with pricing, setup cost, and licensing?

          Pricing is a bit high from my experience and licensing can be improved; my company is a holding company and we had problems using licenses for sites around the world in the HQ server. (It's not allowed; we had to merge all the licenses into one big one.)

          Which other solutions did I evaluate?

          We saw more than a 10% compression ratio compared to Acronis Backup 11.5 tested earlier. I did it in March 2016 with a sample of 20 virtual machines and helped me complete a thorough test between various candidates (Veeam and Acronis were the finalists).

          Based on my experiences with other backup software, we headed straight for this option.

          What other advice do I have?

          Do some (at least) high-level training for the suite: If you don't want to waste time with many attempts during the installation, the best option is to understand the fundamentals of the Veeam suite.

          My impression is that this suite is usually reliable and very powerful.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          PeerSpot user
          Chris Childerhose - PeerSpot reviewer
          Chris ChilderhoseLead Infrastructure Architect at ThinkON
          ExpertTop 5Real User

          Nice review. Veeam is a great product and when upgrading to the ENT+ license allows more features. We use Nimble integration mainly. I will have to check the WAN acceleration to see how this can help us too.

          PeerSpot user
          President & CEO at a tech services company
          Consultant
          One of the most important features is the self-restart feature which we use to provide remote backups.

          What is most valuable?

          One of the most important features of Veeam is the excellent self-restart feature. We use Veeam to provide remote backups for us as well as our customers. Many times a communications glitch will occur that will disrupt the backup process during the offsite backup procedure. The product will automatically restart the process and continue self-monitoring and restarting until the backup is complete and also notify our support staff of its status. This self-restart feature also works very well on the local backups should a rare error situation occur.

          Another feature that is important to us is Veeams virtual server restart feature. This allows us to quickly restart a virtual sever. This feature provides an almost immediate server restart should a calamity occur.

          Another great feature is the ability to backup only the changed files/blocks. This results in very fast backups once the initial backup is done. Compression is also excellent with the Veeam product. This saves space on the target drive and as well as time on the data transmission process. This is very important during offsite backups. Lastly, a great feature is the encryption protection on the backups that protects data during the offsite backup process.

          How has it helped my organization?

          It has greatly reduced the man power required to monitor the backup process. Coupled with the email notification feature, the BDR services that we offer can be managed by one person and subject matter knowledge can easily be transferred to another technician without extensive training.

          What needs improvement?

          We would like to see a product that supports Linux, however, we believe that this support is already in the works.

          For how long have I used the solution?

          We have used Veeam for about two years at our facility as well as at our customers facilities.

          What was my experience with deployment of the solution?

          We have had no issues with the deployment so far as multi-site WAN acceleration works out of the box, and so far we've been very happy with our experience

          What do I think about the stability of the solution?

          There have been no performance issues.

          What do I think about the scalability of the solution?

          We currently backup many TBs of data without any problem.

          How are customer service and technical support?

          Customer Service:

          The level of customer support is excellent.

          Technical Support:

          The support personnel are very articulate, knowledgeable, easy to understand, and provide a quick turn around on our questions.

          Which solution did I use previously and why did I switch?

          We have tried several other products and none were as good as Veeam. One competing product caught fire. Another product was not reliable on local or remote backups, and the other was extremely overpriced with low quality hardware, buggy software, low quality support, and low reliability.

          How was the initial setup?

          It should be installed by a IT professional who understands security, backups and bandwidth. However, this applies to any company that wants to establish a rock sold BDR process. Before the implementation is started be sure to map out the data that is to be backed up, calculate the bandwidth, disk space, and time required to do the initial backup. Next, set up the local backup first and get it running properly. Then, set up the first initial offsite backup remembering that the first offsite backup may take several days. After that, the offsite backups will run very quickly.

          What about the implementation team?

          We provide BDR services so we learned Veeam and installed it ourselves.

          What's my experience with pricing, setup cost, and licensing?

          Pricing of Veeam is excellent and is an excellent value proposition for both partners and customers.

          Which other solutions did I evaluate?

          I have used and evaluated many backup and recovery solutions. Veeam came out on top for ease of use, reliability of job execution, backup validation, and speed of recovery in virtual environments.

          What other advice do I have?

          Veeam has been the best BDR product that we have ever used. Although it does require some expertise to set it up correctly, once it is set up it runs perfectly. Use an experienced Veeam company or consultant or spend time learning the product. It is very worthwhile

          Spend time to plan resources, bandwidth, etc. before installing the Veeam. Watch the Veeam process carefully in the first few weeks in order to learn what it does. It has a wide array of features so make sure you learn how to perform the various types of restores (e.g. virtual server restore, single file restore, etc.). Take advantage of the ability to provide local and remote backups and configure both for the target environment. What is very important, as in all BDR environments, is to regularly do a test restore of a few files to make sure that the backups and restores are working properly.

          Disclosure: My company has a business relationship with this vendor other than being a customer: We are a Veeam partner and very happy to be working with them. They have been and continue to be a very valuable partner.
          PeerSpot user
          it_user379497 - PeerSpot reviewer
          Professional Service/Solution Team at a tech services company with 501-1,000 employees
          Consultant
          The most often used feature is a simple restore. The next most used feature is restoring a full VM due to corruption, virus or human error in managing the VM.

          What is most valuable?

          For most clients I look after, the most often used feature is a simple restore. Once the backup is on disk, most restores can kick in within 15 minutes and be restored within 30 minutes for files, emails and SQL databases etc. It doesn’t matter if it’s from last night or last year, the restore timeframe is often the same.

          After a simple backup, the next most used feature I see is restoring a full VM due to doing a DR test to validate systems, VM corruption, testing new software, testing windows updates, ransomware/virus corruption or human error in managing the VM. A VM of say 40GB can, in most cases, be restored within an hour from the get go. Naturally, the faster the infrastructure (10GB, fibre), the faster the restores. Restoring to different locations naturally takes more time as often one needs to prep the environment.

          As for the most valuable feature I suppose it’s bringing in the disaster revovery functions (SureBackup, Replication, offsite jobs) to sites that just wouldn’t normally have the budget or be bothered due to the complexity of the more traditional solutions.

          How has it helped my organization?

          Veeam B&R saved many files that had accidentally been deleted. By using file level recovery, all of them got restored easily and in a timely manner.

          From a business point of view the recovery time objective (RTO) and recovery point objective (RPO) can now be realized and improved.

          What needs improvement?

          Cross job deduplication and dedupe across full backups would be interesting. This would help the backup footprint for long term backups. Saying that, Server 2016 dedup (when it's released shortly) should cover some of this for small to medium sites, and larger sites can pick a number of appliances to do the job (Dell DR4300, ExaGrid Storage, EMC Data Domain etc.).

          For how long have I used the solution?

          I've been working with many clients over the years, and I have been using Veeam since v4, which I think was around 2011.

          What was my experience with deployment of the solution?

          Patch release and support are both very efficient and it doesn't take ages for most issues to be resolved.

          What do I think about the stability of the solution?

          As with any product things can break down. Backup to disk is very intensive and all the parts need to be reliable. Poorly configured NAS devices as Veeam repository can cause all sorts of issues. Lack of free space or resources will be a burden.

          What do I think about the scalability of the solution?

          It's been able to scale for our needs. Simply add more Veeam proxies if compute is needed or more cheep storage for backup as needed.

          How are customer service and technical support?

          Customer Service:

          Excellent is the word I'd use.

          Technical Support:

          The support from Veeam is very good and most issues I’ve logged with them over the years turned out be non Veeam related. One such call related to failed backups on a number of VM’s. After some investigation it turned out to be Symantec AV device control on servers blocking a VSS snapshot from within the guest (from MS Shadow copy or Veeam). Another issue where backups which were taking over 10hours failed and turned out to be a Linux/NAS time out. I’m always very satisfied with their support levels, more so than any other backup vender I’ve used over than last 10 years.

          Which solution did I use previously and why did I switch?

          I’ve worked with agent based backup solution and other virtual backup solutions over the years. PHDVirtual for XenServer has very good dedup but wasn’t compatible with Hyper-V or VMware (superseded now by Unitrends). Agent based backups usually rely on a bare metal restore which can be time consuming. Veeam just makes the whole restore process very simple. Veeam upgrades take a fraction of the time that most other products take.

          How was the initial setup?

          Veeam backups in its simplest form is very straightforward. Install on a clean VM, point to Hyper Visor and repository, create backup jobs and go. Saying that it’s a very powerful product with many options and one would be advised to seek professional advice on the backup solution as a whole before jumping straight in and buying hardware/software.

          What about the implementation team?

          I’ve being installing Veeam for our customer base for many years and gained a lot of experience and my advice to anyone is to seek professional advice on the backup solution as a whole. Buy more backup to disk pace than you think you need and play with the Surebackup function.

          What's my experience with pricing, setup cost, and licensing?

          It wasn’t too long ago that one paid a high price for something that would cover DR and was usually out of the reach for most small customers. Veeam fills that gap with very keen pricing, reliable backups, reliable restores and ofsite VM replication. For me its a small investment for peace of mind.

          Which other solutions did I evaluate?

          Over the years we have seen more Hyper-Visor backup products hitting the market, and those I have tested still fall behind Veeam, but to be honest I don’t bother testing them much these days as Veeam ticks most, if not all, of the boxes that my clients require.

          What other advice do I have?

          Try it out, Veeam B@R give a free 30 day trial key. Seek professional advice.

          Take a look at the new Veeam Backup for Microsoft Office 365


          Disclosure: My company has a business relationship with this vendor other than being a customer: Unity Technology Solutions is a Veeam partner in Ireland, selling and installing backup solutions, infrastructure, cloud system of all types for many years.
          PeerSpot user
          it_user326337 - PeerSpot reviewer
          it_user326337Customer Success Manager at PeerSpot
          Consultant

          Were your expectations for the standard of file recovery met, surpassed, or disappointed?

          Matt Baltz - PeerSpot reviewer
          Data Center Engineer at Strategic Solutions of Virginia
          Real User
          It drastically lowered the strain on our hosted environment during backup windows all while decreasing the amount of time the backups require for completion.

          What is most valuable?

          All of the explorers, bitlooker, scale out backup repository, and backup appliance integration.

          How has it helped my organization?

          Veeam drastically lowered the strain on our hosted environment during backup windows all while decreasing the amount of time the backups require for completion. Upgrades to the backup environment take considerably less time to complete.

          What needs improvement?

          The endpoint(agent) backup to be fully included/supported as part of the licensed product.

          Update: this functionality should be included sometime between Q4 2016 - Q1 2017

          For how long have I used the solution?

          2+ years.

          What was my experience with deployment of the solution?

          No.

          What do I think about the stability of the solution?

          No.

          What do I think about the scalability of the solution?

          No.

          How are customer service and technical support?

          Customer Service:

          The customer service staff are always willing to provide any information or support that they can.

          Technical Support:

          They have the best backup support in the industry our time to resolution regarding any issue has been resolved in an expedited manner.

          Which solution did I use previously and why did I switch?

          Yes, we used EMC Avamar before and switched primarily due to cost however the Veeam/DataDomain offering is more robust.

          Update: We are now looking to move off of DataDomain due to restore speeds.

          How was the initial setup?

          Setup is simple however to achieve best performance and results there are added design considerations.

          What about the implementation team?

          We implemented the solution in house. We are a Veeam service provider but went to VeeamOn for additional training, not that the software is complicated but there is so much functionality that meeting the engineers provided great insight.

          What was our ROI?

          We were seeing ROI within a year.

          What's my experience with pricing, setup cost, and licensing?

          Go for the availability suite which includes Veeam One. It can be had for an incremental cost and it provides very actionable alerts.

          Which other solutions did I evaluate?

          Arcserve, Symantec, Unitrends, and VMware.

          Disclosure: My company has a business relationship with this vendor other than being a customer: We are a Veeam Customer and Partner.
          PeerSpot user
          Chris Childerhose - PeerSpot reviewer
          Chris ChilderhoseLead Infrastructure Architect at ThinkON
          ExpertTop 5Real User

          Nice review. It will definitely be nice if they incorporate the Endpoint Backup in the full product but who knows. I heard a rumour that physical server support is coming possibly this year but we will have to wait and see. The best part is that Nimble Storage support is coming in 9.5 which I cannot wait for.

          it_user395730 - PeerSpot reviewer
          IT Admin at a financial services firm with 1,001-5,000 employees
          Real User
          It offers granular restore points for SharePoint. I'm looking for it to support Unix/Linux platforms.

          Valuable Features:

          • Simple VM backup & restore management console
          • Works with both industry standard hypervisors, VMware & Hyper-V
          • Fast and easy implementation
          • Granular restore points for SharePoint

          Improvements to My Organization:

          It provides simple DR operation & management for our heterogeneous virtualisation platform.

          Room for Improvement:

          Besides Wintel environments, it would be good to have DR/HA for Unix/Linux platforms.

          Use of Solution:

          I have been using it for 1½ years.

          Deployment Issues:

          We have not had any issues with deployment, stability, or scalability.

          Customer Service:

          Customer service is awesome.

          Initial Setup:

          Initial setup was straightforward because it only provides DR.

          Implementation Team:

          Project implementation was via a vendor team.

          Other Solutions Considered:

          We evaluated Availl software, because of their Wide Area File System technology.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          PeerSpot user
          PeerSpot user
          Technical Manager & Vice Chairman of the Board at a tech services company with 51-200 employees
          Consultant
          Backup speed and data compression power have helped us.

          Valuable Features:

          SureBackup is the product’s most valuable feature to me.

          Improvements to My Organization:

          Its backup speed and data compression power have improved the way my organization functions.

          Room for Improvement:

          I think it would be great if it could back up from inside virtual machines (like Backup Exec) with compression. For example, if it could backup files and folders, SQL DBs, AD objects, and so on.

          I’d like to see them improve the time scheduler GUI or its compatibility with tape devices.

          Other Advice:

          I would tell others looking to implement this product about its pros and cons (SureBackup, data compression ratio, etc.), and would tell them to implement it on a dedicated physical server with FC-HBA.

          It is very easy to work with its GUI. It has a lot of features with a low (reasonable) price when compared with other backup solutions.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          PeerSpot user
          PeerSpot user
          Senior Implementation Engineer at a tech services company with 51-200 employees
          Consultant
          With storage integration, it has improved the backup windows and reduced the impact on the VMs.

          Valuable Features

          Backup and SureLab are this product’s most valuable features to me.

          Improvements to My Organization

          With storage integration, it has improved the backup windows and reduced the impact on the VMs. SureBackup has also come in handy when we are looking at updating applications. We kind of use it as a test environment.

          Room for Improvement

          I would like to see the ability to backup to cloud service providers such as Azure.

          Use of Solution

          I have used this solution for four years.

          Deployment Issues

          I have not encountered any issues with deployment or stability or scalability.

          Customer Service and Technical Support

          The level of technical support depends on the agreement.

          Pricing, Setup Cost and Licensing

          Pricing-wise, it’s expensive. However, the product is great and does what it says.

          Other Solutions Considered

          We also evaluated Veritas Backup Exec.

          Other Advice

          It is very easy to implement and by far a better product than any I have seen so far.

          Disclosure: My company has a business relationship with this vendor other than being a customer: We are a partner
          PeerSpot user
          PeerSpot user
          Infrastructure Senior Specialist at a financial services firm with 51-200 employees
          Real User
          BitLooker makes you exclude deleted file blocks, swap and hibernation files, and user files or folders.

          What is most valuable?

          BitLooker: It is an advanced technology designed to reduce backup size. It makes you exclude deleted file blocks, swap and hibernation files, and user files or folders.

          How has it helped my organization?

          Based on my previous experience with different backup products, Veeam is the best one that understands and integrates easily with virtual infrastructure.

          What needs improvement?

          Add new features on application backup and recovery. And expand the range of applications supported.

          For how long have I used the solution?

          I have used it for about two years.

          What was my experience with deployment of the solution?

          There was some incompatibility with Windows drivers, but it was fixed by the support team.

          How are customer service and technical support?

          Technical support is excellent. I had three cases and they all were solved perfectly. The support team is highly qualified.

          Which solution did I use previously and why did I switch?

          I worked with Symantec NetBackup/Commvault and EMC NetWorker. Veeam is the best for virtualization backup.

          How was the initial setup?

          Initial setup was straightforward and the steps were so simple.

          What was our ROI?

          My ROI is 50%.

          What's my experience with pricing, setup cost, and licensing?

          Pricing/licensing is fair enough. Licensing for this software is per CPU socket.

          What other advice do I have?

          Consider it if you are running a totally virtualized infrastructure. And try to focus on Veeam as the single reporting tool. It is just very useful and easy.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          PeerSpot user
          PeerSpot user
          Specialist for System Integration at a tech vendor
          Vendor
          Features I like include Integrated WAN Acceleration, Instant VM Recovery and SureBackup.

          Valuable Features

          • CBT technology
          • Instant VM Recovery
          • Recovery Explorer for Exchange, AD, Oracle
          • SureBackup
          • Integrated WAN Acceleration

          Improvements to My Organization

          Veeam improved our backup infrastructure to help save backup space. With the integrated WAN acceleration, the data transfer of our backup files to cloud storage sped up.

          Instant VM Recovery provides very fast recovery of our critical VMs.

          Room for Improvement

          I think it would be great to have the ability to use WAN acceleration as an integrated feature for local backup storage to save a lot more space.

          Use of Solution

          I have used this solution for about five years.

          Deployment Issues

          I have not yet encountered any deployment or stability or scalability issues. If the backup doesn’t work, the issue is not with Veeam but rather with the VM.

          Customer Service and Technical Support

          Customer Service:

          Customer service works very well.

          Technical Support:

          Technical support also works very well.

          Implementation Team

          I implemented it by myself. My advice for implementation is to install Veeam on a dedicated backup server. It is important to plan a backup strategy like 3-2-1: 3 copies on 2 different medias and 1 offsite.

          Pricing, Setup Cost and Licensing

          It is important to count all the sockets of vm-hosts to get the right license.

          Other Solutions Considered

          We also use Altaro Backup for some small customers. Altaro also works great for its price.

          Other Advice

          Try it and love it.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          PeerSpot user
          Chris Childerhose - PeerSpot reviewer
          Chris ChilderhoseLead Infrastructure Architect at ThinkON
          ExpertTop 5Real User

          Like your review. I can't wait for 9.5 with the physical server agent and Nimble Snapshot integration. Going to get even better.

          PeerSpot user
          Head of Infrastructure Division at a tech services company with 501-1,000 employees
          Consultant
          Provides the ability to test the backups and replicas of backups in our backup site.

          What is most valuable?

          Integration with VMware is essential, in addition to the functionality of Instant Recovery, WAN Acceleration, SureBackup, SureReplica and for the most part, it is not necessary to install agents for granular backups and restores. The adoption of compression and deduplication features are extremely important, and of course the cost benefit, because the licensing costs are not calculated according to backup volume.

          How has it helped my organization?

          We reduced licensing costs for our backup, as the trend of the backup is always increasing. The tool also provides significantly simpler management and easier backup and restore operations, among other factors such as the ability to test the backups and replicas of backups in our backup site.

          What needs improvement?

          I would like to see agents for backup of physical servers, as only agents for Windows servers have this tool. Storage backup for Linux servers is not yet possible.

          For how long have I used the solution?

          I have used this solution for three months.

          What was my experience with deployment of the solution?

          For our environment in particular, we have not found any difficulty or deployment issue.

          How are customer service and technical support?

          Technical support is excellent.

          Which solution did I use previously and why did I switch?

          Before Veeam, we used the IBM solution (TSM) and evaluated NetBackup from Symantec/Veritas. We chose Veeam because of its features, lower investment cost and ease of management.

          How was the initial setup?

          Deployment and configuration of Veeam to our environment was incredibly simple. We did not have great difficulties.

          What was our ROI?

          We are a company that provides hosting services and IT services to the government of Amazonas. With the implementation of Veeam, our ROI increased from 30% (TSM) to 70% (Veeam), over the first three years.

          What's my experience with pricing, setup cost, and licensing?

          Veeam’s licensing provided savings of almost 55% in the first three years. After this period, the savings will be even greater, because the license cost is not calculated by backup volume.

          What other advice do I have?

          Evaluate the Veeam product before manking any decisions. In my view, Veeam sells itself, and a team of sales and marketing is not necessary. Let your technical team evaluate and issue its opinion.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          PeerSpot user
          PeerSpot user
          Director at a tech services company with 51-200 employees
          Consultant
          Instant VM recovery reduces the time to recover an entire virtual machine.

          Valuable Features

          U-AIR (Universal Application Item recovery) – This is an important feature as it saves lot of time and offers flexibility to recover anything without wasting too much time on complete image recovery.

          Instant VM recovery – This feature miraculously reduces the time to recover an entire virtual machine to just a few minutes.

          Sure Backup - This feature helps ensure backups are recoverable when required. Backup Drills need not be complex and time-consuming activities.

          Improvements to My Organization

          We are less of an end user than provider. But, yes, I’d like to mention a scenario where we have been able to churn out lost VMs in just minutes for our cloud customers.

          This makes life easier for all IT professionals by ensuring a reliable and hassle-free backup and replication solution, and thus it is reliable business IT.

          Room for Improvement

          With each new release, this product breaks barriers. We expect to see this completely replace the entire backup solution landscape (supports virtual/non-virtual backup and DR solutions) for heterogeneous environment.

          It’s always difficult, complex and expensive to keep different data protection solutions for different systems (physical servers, virtual servers, Windows/non-Windows environments, disaster recovery solution, end-point backup solution, media manager, dedupe box, etc.).

          Use of Solution

          We have been proposing and deploying this solution for the past 5-6 years. We have found this has helped improve data backup and recovery for customers, with predictable and scalable performance. At the same time, it has reduced overall cost for backup infrastructure.

          Deployment Issues

          No issues as such with stability and scalability, but from the deployment perspective, we expect it to support a hybrid environment - multiple-edition deployment within one single Veeam Backup Server instance. It should not require having the same edition.

          Customer Service and Technical Support

          Customer service and technical support is good and prompt.

          Initial Setup

          Veeam deployment and configuration is quite simple. The user interface is designed for ease of use and is intuitive.

          Implementation Team

          We deploy for others and for our own use in a cloud environment.

          Other Solutions Considered

          Being a system integration organization, we work with other backup & replication solutions, but after evaluation, we found Veeam to be a better solution for x86 virtualized environments.

          Other Advice

          I am rating it as excellent, due to its advance features and functionality for virtual environment backup and replication. But I have left a little room for improvement by including non-virtual environment B&R, to avoid having IT silos in a customer’s environment.

          This product can certainly bring value and lot of visibility and control to virtualized IT environments. It fits very well with the virtualization and consolidation story.

          Disclosure: My company has a business relationship with this vendor other than being a customer: My company is a Veeam Solution Provider and Veeam Cloud Partner.
          PeerSpot user
          PeerSpot user
          System Architect - Cloud Services at a tech services company with 501-1,000 employees
          Consultant
          The system automatically tests the backups, without impacting the production systems.

          Valuable Features:

          Instant Recovery – Instantly recover a virtual machine from the backup file on backup storage, then migrate it back into production. RTO’s can be measured in minutes.

          Virtual Lab – Spin up an environment (web app, middleware, and a database) from the backup files in a virtual network bubble and tinker around with it – maybe apply and test patches (not that they ever go wonky).

          SureBackup – Ever restored something only to find out you didn’t configure the backup job correctly. This feature tests the backups, without impacting the production systems. What a brilliant idea! To actually test the validity of restoring from backups.

          Improvements to My Organization:

          Ability to attract customers with a simple product to protect their data and lead them into conversations about how to enable business outcomes that are positive as opposed to catastrophic. With the multiple facets of potential data compromise (ie: Virus, Ransomware, employee mistake, etc., etc.) and or destruction, educating our customers on the inexpensive options that can provide quick remediation to inevitable outages that could be extremely detrimental to business continuity.

          Room for Improvement:

          The product is really awesome for the virtualized environment – hands down. It really lives up to its motto – it just works. One caveat – those physical servers that are still outliers. We are constantly hearing that our customers would be “SOLD” if there was a solid physical server solution. To their credit – I know they are working hard to provide a solution that meets these needs. And candidly, I want them to take their time and develop, test and deploy a solution that works as reliably as the current product.

          Use of Solution:

          I’ve used it for year through Cloud Connect, and the base platform for five years.

          Deployment Issues:

          We did have some small discoveries as we rolled out the product to our customers. WAN acceleration is extremely robust and a valuable feature built into the Enterprise version of the product.

          Stability Issues:

          We found that due to faster than typical internet speeds available (i.e. 1 GB) – we were not seeing the benefits that we had expected. Turning it off increased the speeds and reduced the bottleneck.

          Scalability Issues:

          One feature that was missing, but introduced in v9, is the ability to manage multiple repositories across disparate storage arrays or sources. Now the new feature can present them as one repository, allowing robust expansion without having to move and balance datasets as the increase in size, and we know how backup sets grow exponentially as time marches on.

          Initial Setup:

          The initial setup requires some thought as to sizing and future growth. But it is also very forgiving and adaptable as growth and complexity changes. Don’t let that statement fool you though. To take advantage of the more advanced feature – which are incredible (Virtual Labs for instance) do require some more advance investigation and for me – deep dives into the forums.

          Implementation Team:

          We leveraged talent in-house. Implementation of simple (but robust) functions can be really straight forward for most small to medium environments. To get basic services up running we suggest that customers download the free version and get started with it. This will introduce them to how Veeam approaches backup and recovery. Sometimes Backup Admins are a little shocked at how easy it is to admin, even though they have used and are very familiar with legacy products.

          Cost and Licensing Advice:

          Regarding pricing, most of our customer who have been used to buying, supporting and maintaining other well know products are shocked at how economical Veeam is and sometime question “how good can it be?” They are quickly convinced that it is a very robust product and start designing ways to “leverage” their backup data in ways they hadn’t imagined.

          Other Solutions Considered:

          We have evaluated and currently offer other products to meet specific needs. But as a general offering for our customers who have mostly virtualized environments, and want an economical way to protect and leverage their backups, Veeam has the most robust and forward thinking feature set.

          Other Advice:

          Start simple. Get it up and running. Then start investigating the many, many “cool” features that are available. Definitely take a look at future proofing technologies such as Virtual Lab, Cloud Connect for an offsite copy and SureBackup.

          Disclosure: My company has a business relationship with this vendor other than being a customer: We are a Service Partner and part of the VSPP
          PeerSpot user
          Chris Childerhose - PeerSpot reviewer
          Chris ChilderhoseLead Infrastructure Architect at ThinkON
          ExpertTop 5Real User

          I agree about the physical servers and if they can come up with something that would sell many people even more on their solution. Using Endpoint Backup to me is a workaround as it is not fully supported like the product with "Best Case" support via email only but the product does work well for Veeam Repositories. Can't wait to see what comes in the future.

          PeerSpot user
          Professional Services at a tech vendor with 51-200 employees
          Vendor
          It is simple to install, configure and manage.

          Valuable Features:

          The fact that it comes with backup and replication is a must. The integration with EMC Data Domain and similar products is also a very good feature. The same can be said about the backups from storage snapshots.

          Improvements to My Organization:

          We use Veeam with EMC Data Domain. This allowed us to simplify our backup processes and enable us to have faster and more streamlined backup jobs. It's also easier to manage than our previous solution with huge space savings. Since Veeam also allows us to replicate machines we use that feature in a way that provide us more flexibility when we need to test some updates or changes without risking our production environment.

          Room for Improvement:

          The downside is when you need to backup physical servers as usually most organizations aren't running a 100% virtualized environment so that can be an issue. Another issue is when clients have file level data on storage and need or want to backup using NDMP as I believe that this isn't supported yet.

          Deployment Issues:

          We had no issues deploying it.

          Stability Issues:

          There have been no performance issues.

          Scalability Issues:

          It's been able to scale for our needs.

          Initial Setup:

          It's simple to install and configure.

          Other Advice:

          If most, or all, of your environment is based on virtual machines and you want something that is simple to install, configure and manage but above all else, something that backups and restores your data successfully then Veeam is your product.

          Disclosure: My company has a business relationship with this vendor other than being a customer: We are Veeam partners. We resell Veeam products and services.
          PeerSpot user
          it_user382581 - PeerSpot reviewer
          System and network administrator at a government
          Vendor
          The 3-2-1 backup rule is good -- it has three copies of data, two different medias, with one off-site copy.

          What is most valuable?

          It is installed and configured in 15 minutes. It is reliable and you can really count on its restore jobs. It also provides very good deduplication alongside fast backup/restore on tape and instant VM recovery and allowing you to restore a VM onto an NFS mount point anywhere you want on a Windows 2012 Server. Veeam's 3-2-1 backup rule is also good where it has three copies of data, two different medias, with one off-site copy. Lastly, we're able to sandbox VMs without impacting the production environment.

          How has it helped my organization?

          In a fully virtualized environment, the ability to perform instant or quick restore full VM is invaluable, and because this product is reliable, I often forget the backup appliance for weeks or months.
          Veeam Backup makes me more confident and agile in managing and maintaining my IT infrastructure.

          What needs improvement?

          Since this is a pure 95 % virtualized solution for Hyper-V or vSphere, this product could do more to backup individual files, databases, and or complete guest OS. For now, I have to backup NAS, and doing this for individual files is a pain in the neck and I have to play with two different backup solutions. Also, Veeam will not backup a physical server.

          For how long have I used the solution?

          I've been using it since v6.0 in 2013. It was used in parallel with VMware VDR, and then VDP but it was quickly abandoned for a full Veeam solution.

          What was my experience with deployment of the solution?

          We have had no issues with the deployment.

          What do I think about the stability of the solution?

          There have been no performance issues.

          What do I think about the scalability of the solution?

          I have ordered more socket CPU licenses but I do not know if this will be easy or painful. There is nothing to do when adding clusters/hosts except checking the number of CPUs allowed.

          How are customer service and technical support?

          Customer Service:

          I have, 99 % of time, found an answer to my questions or issues through customer services or via forums.

          Technical Support:

          On-line help is also complete and often come with interactive videos showing how and where to click, and this is amazing.

          Which solution did I use previously and why did I switch?

          Prior to Veeam, I used VMware VDR, and then VDP (> vSphere 5.x).

          How was the initial setup?

          It's complete in 15 minutes. It's so easy that even a child could schedule bakcups. It was the same when upgrading from v8.0 to 9.0. It was simply a click and wait job and completed within 10 minutes.

          What about the implementation team?

          I’m responsible for choosing and implementing this product. I discovered Veeam through my previous jobs. In this one, it was already implemented by local IT engineers.

          What's my experience with pricing, setup cost, and licensing?

          Licensing costs are OK, they are a good average when compared to their competitors. The only issue I have is having three NetApp filers and not being able to backup/restore from snapshots, SnapMirror, or SnapVault. So if I had more money, I’d head directly to the Enterprise “Plus” Edition. The Standard Edition is not supposed to manage tapes or deduplication and is limited to small infrastructure environments.

          Which other solutions did I evaluate?

          I’m not a specialist of EMC Avamar, but I think that Avamar is more universal (backup of NAS for example), but it is way more expensive and complex than Veeam. I didn’t evaluate any other commercial solution.

          What other advice do I have?

          There's no need to buy direct attached disks, as you can just build from scratch a “Veeam appliance” with a a big 2U 8 core Xeon server with 16 GB RAM and lot of SAS disks (at least 2 RAID). You then add Windows Server OS and the Veeam software. With this setup, you won’t need extra space, separate SANs, or network switches, except maybe for your LTO drives.

          Otherwise, use some VMs for Veeams and separate the proxy so you can make your big physical server a repository. Do not allow your physical server to backup your ESXi hosts with VMFS datastores, as you might not find your VMs in the VMDK virtual disks.

          Most important though is to always test your real recovery abilities and try to simulate total failures of a SAN direct attached volume for example, or even from your backup system.


          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          PeerSpot user
          Chris Childerhose - PeerSpot reviewer
          Chris ChilderhoseLead Infrastructure Architect at ThinkON
          ExpertTop 5Real User

          Physical server backup is coming in 9.5 and works very well. Beta testing right now with this and Nimble integration. Also Veeam does back up individual files like databases and OS. Not sure why you would not see this.

          Solutions Engineer at a tech company with 501-1,000 employees
          Reseller
          You can bring back up applications within five minutes if needed. When the disk capacity is getting low, you have to clear the backup disk & then perform the backup.

          Valuable Features

          Instant Veeam Recovery is invaluable as it has eliminated the need for High Availability as you can bring back up applications within five minutes if needed.

          Improvements to My Organization

          In term of cost saving, it does reflect the justification made to the management to invest on Veeam B&R rather than build a redundant high availability in either Virtualize or physical environment which is costly to manage and maintain. With IVR, you can also improve your recovery point objective (RPO) and recovery time objective (RTO) by bringing up the VM within a short period of time, thus minimizing the troubleshooting duration.

          Room for Improvement

          I'm not sure if others has the same issue as mine but the full recovery file (.VBK) growth is really causing our customer a headache as they have to perform a full backup, and when the disk capacity is getting low, you have to clear the backup disk and then perform the backup. The previous version seemed to have better integration as it removed blocks from the full VBK file during the backup.

          Use of Solution

          I've been working with it for around four to five years.

          Deployment Issues

          We have had no issues with the deployment.

          Stability Issues

          You have to plan for a higher disk throughput rate since the Veeam restore target is to disk, and the full recovery time can be a nightmare especially if you're recovering to thin disk which is super slow.

          Scalability Issues

          I have noticed in the new version has some issues with VBK growth which I didn't experience in the previous version. The VBK file will keep on growing, and although some features are added to contain the growth such as compaction & BitLocker, I've not seen any improvement yet.

          Customer Service and Technical Support

          So far they've been excellent except for one case. It was a Sev One incident, and an engineer only called me back eight hours after I logged it.

          Initial Setup

          It's really straightforward and very user friendly.

          Implementation Team

          We're a systems integrator and we deploy it to different environments. Veeam has great documentation for deployment and planning on their website. My only advice to is to include a scenario base during recovery for example, whenever you do IVR, expect throughput to be slow as it will be mounted from backup repository.

          Other Solutions Considered

          For most customers who don't have budget issues, we usually recommend Commvault. One of the reasons that we recommend Commvault is the ability for the corporate division to use it globally. I find Commvault has a better R&D team and can accommodate most hypervisors currently on the market. The latest one that Commvault supports is Nutanix AHV which has added value to its product portfolio. With the growing popularity of hyper converged systems, this decision is timely. However, Commvault price is high, and can be very expensive if you're going with their Capacity license. I just hope Veeam product team will include AHV compatibility in the next release.

          Other Advice

          Backup is not much of a concern, but for recovery you do have to plan for additional capacity especially when you want to redirect your restore. Veeam's planning recommendation should include for customers to assign a VM as a thick disk for recovery purposes.

          Disclosure: My company has a business relationship with this vendor other than being a customer: We're a reseller of this product.
          PeerSpot user
          PeerSpot user
          Technical Operations Team Lead - EU at a tech services company with 501-1,000 employees
          Consultant
          We utilize the integration with VMware. Reporting via PowerShell is useful for our daily checks.

          Valuable Features

          The overall backup tools, as we use this to prevent data loss.

          Improvements to My Organization

          Coming from tape backup environment to using Veeam and cloud upload dramatically changed and improved our backup process. The increase in backup speed was truly amazing, backup windows shrunk, we can also perform more frequent backups if more protection is required. There is obviously also the integration with VMware (which we utilize) and administration via PowerShell. All this, together with CloudBerry allowed us to fully automate our backup and offsite upload process. Reporting via PowerShell is extremely useful too i.e. for our daily checks.

          Room for Improvement

          Below, you’ll find various suggestions from both my admins and myself that would improve Veeam Backup

          • Built in upload to external storage. Using apps like Cloudberry, even though it can be automated, just adds unnecessarily complexity and one more point to break
          • Integrated and intuitive orphaned snapshot management. When things go wrong during backups, you can be left with orphaned snapshots consuming more space on your storage than is immediately visible. This can be very problematic under certain conditions. Integrated visibility into this would be very helpful in these cases.
          • Ability to shrink VRB files as servers are removed from jobs
          • Ability to reconnect VRB’s in the chain
          • Ability to attach and backup physical servers
          • Better visibility of deduplication percentages

          Deployment Issues

          Only issues were with licensing. Mixed versions across sites made licensing a bit difficult. Also, having to use Cloudberry to upload to AWS S3 is not ideal, although it does work OK.

          Stability Issues

          The product is very stable.

          Scalability Issues

          It is highly scalable.

          Customer Service and Technical Support

          I haven’t dealt with Veeam support, but my team say that tech support is decent and the skill varies significantly from tech to tech. We've discovered more solutions from the user forums than through tech support.

          Initial Setup

          Setup is very straightforward. Creating backup jobs and remote storage learning curve is not intuitive, but a quick scan of the documentation allows for quick study. Difficulty level is low.

          However, having to use a separate application (Cloudberry) to upload to AWS S3 is very cumbersome and seems like something that should be integrated into the core product.

          Implementation Team

          We performed it in-house and did not use a vendor team or a consultant.

          Other Solutions Considered

          I wasn’t part of that project, but I believe at the time we also looked at AppAssure and Veeam was more flexible for us and more economical too.

          Other Advice

          This is perfect backup solution for small to medium businesses that have an onsite VM environment. If you’re using AWS S3 for off-site then look elsewhere. This does not support it natively despite what their marketing might lead one to believe.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          PeerSpot user
          PeerSpot user
          Systems/Network Administrator at a printing company
          Vendor
          We were using Symantec Backup Exec 2010. We moved away from it in favor of being able to perform total VM backups.

          What is most valuable?

          Ease of VM and File Restores. The ability to restore an entire VM and guest OS files is invaluable.

          How has it helped my organization?

          We have been able to move away from file-based backups, and now have total VMs protected.

          What needs improvement?

          I'd like to see more vendors added for the new array-based backup platform. More IT shops will be able to take advantage of this new backup technology. Using the native VADP snapshot functionality can stress out the VMware kernel.

          For how long have I used the solution?

          I've been using it for four years.

          What was my experience with deployment of the solution?

          It was mostly a smooth transition, but I would caution against using Veeam to back up a SQL 2000 database though, if anyone still has SQL 2000 databases in production. SQL 2000 databases do not acquiesce when snapshots are taken, and the entire SQL database can become corrupted. The SQL 2000 VM must be powered off before the VM backup. I learned that the hard way.

          What do I think about the stability of the solution?

          There have been no performance issues.

          What do I think about the scalability of the solution?

          It's been able to scale for our needs.

          Which solution did I use previously and why did I switch?

          We were using Symantec Backup Exec 2010. We moved away from it in favor of being able to perform total VM backups.

          How was the initial setup?

          It was very straightforward, no issues.

          What about the implementation team?

          It was done in-house with assistance from our network engineer. It is important to have use a SQL database version for Veeam that matches your production SQL database version.

          What's my experience with pricing, setup cost, and licensing?

          I would advise you to buy the service contract, as you will get all the version updates for free, which can save money in the long run.

          What other advice do I have?

          We have not implemented the array-based functionality as of yet. We elected to install a 10 Gb NIC for the main back up pipeline. The new 10 Gb connection has increased backup performance by 20%, and I believe the array-based platform has seen 40% performance increases. We are backing up to SATA drives, so we are trying the 10 Gb route first. If we decide to backup to an all flash array, then maybe the array-based platform will be considered.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          PeerSpot user
          PeerSpot user
          Architect at a tech services company
          Consultant
          Reliability of backup process are valuable as this is used as a failover migration tool.

          Valuable Features

          Instant recovery of VMs, reliability of backup process are valuable as this is used as a failover migration tool.

          Improvements to My Organization

          We had a vendor screw up a financial accounting program at tax season, a critical time for one of our customers. We were able to roll the VM back in under five minutes, and users were back on the software in under 10 minutes from restore.

          Room for Improvement

          The software really needs to expand into physical machines backups. Endpoint Protection is a good start, but physical backups are the missing component to crush the competition.

          Use of Solution

          I've been using it for three years.

          Deployment Issues

          We have had no issues with the deployment so far as multi-site WAN acceleration works out of the box, and so far we've been very happy with our experience

          Stability Issues

          There have been no performance issues.

          Scalability Issues

          Scalability is all about bandwidth, so the only issue we had was trying to guess how much bandwidth we would need.

          Customer Service and Technical Support

          It can take a while to get a recovery engineer on the phone, but once you get one the support is excellent. Follow up on issues has been exemplary.

          Initial Setup

          It is simple to setup and the documentation covers just about everything you need to know.

          Implementation Team

          This was all setup in house.

          Pricing, Setup Cost and Licensing

          The pricing is reasonable, but tracking and purchase levels are unnecessarily complicated.

          Other Solutions Considered

          I have used and evaluated many backup and recovery solutions. Veeam came out on top for ease of use, reliability of job execution, backup validation, and speed of recovery in virtual environments.

          Other Advice

          By far it is the best virtualization protection product, but lacking in the physical protection space. It does physical backups, but it fells like an after thought.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          PeerSpot user
          it_user145584 - PeerSpot reviewer
          it_user145584Architect at a tech services company
          Consultant

          @Matt, a number of different hardware configurations were used with a variety of storage systems. HP Proliant, Dell Rxxx servers, Dell Compellent storage to name a few.

          See all 5 comments
          it_user303678 - PeerSpot reviewer
          Windows System Administrator at a media company with 1,001-5,000 employees
          Vendor
          We can now perform restores as file level instead of the whole VM.

          What is most valuable?

          The ease of use of the product and overall confidence in the product and Veeam support are valuable.

          How has it helped my organization?

          We can now perform restores as file level instead of the whole VM.

          What needs improvement?

          A better reporting function where we can see all the job statistics as standard rather than buying this feature with Veeam One.

          For how long have I used the solution?

          I've been using it for six to eight months.

          What was my experience with deployment of the solution?

          We have had no issues with the deployment.

          What do I think about the stability of the solution?

          Using Synthetic Full Backup caused issues with storage, but since switching to True Full Backup everything seams to be fine.

          What do I think about the scalability of the solution?

          It's been able to scale for our needs.

          How are customer service and technical support?

          It's 10/10.

          Which solution did I use previously and why did I switch?

          We used an in house script, which did not address a file level restore.

          How was the initial setup?

          It was fine, but the current setup process could do with some tweaking. It would be nice to have more advice on domain controller restores.

          What about the implementation team?

          We performed it in-house.

          What other advice do I have?

          Try it first and see if it does what you want.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          PeerSpot user
          PeerSpot user
          Engineer with 51-200 employees
          Vendor
          Instant VM Recovery is valuable as it provides us with rapid recovery of failed/lost VMs with a low recovery time objective (RTO).

          Valuable Features

          Sure Backup is valuable because of its capability to test every backup of virtual machines. Instant VM Recovery is also valuable as it provides us with rapid recovery of failed/lost VMs with a low recovery time objective (RTO).

          Improvements to My Organization

          Using Veeam as a primary backup tool for the virtual environment we were able to reduce drastically the backup windows and offer better services for provisioning VMs for both the testing and development environments.

          Room for Improvement

          We would like the ability to backup physical servers. Most organizations still have some of their applications and services running on physical hardware and do not want to deal with multiple backup solutions.

          Use of Solution

          I've been using it for four years.

          Deployment Issues

          Main issues were related to sizing the correct infrastructure as Veeam solution needs many components (such as Proxy Servers, Repositories, WAN Accelerators, etc.) for a complete Backup & Replication solution. For medium/large environments, initial configuration may take some time.

          Stability Issues

          We have had no issues with the performance.

          Scalability Issues

          It's been able to scale for our needs.

          Customer Service and Technical Support

          I've not yet had to use their tech support.

          Initial Setup

          Veeam is very easy to setup. The installation is wizard-driven and will install any dependencies you might be missing.

          Implementation Team

          We did it in-house after receiving training from the vendor. In case your company does not have sufficient technical resources, the best option is to contract Professional Services from Veeam Partners.

          Pricing, Setup Cost and Licensing

          The price is very attractive and probably the lowest on the market for an enterprise backup tool.

          Other Solutions Considered

          For only virtual backups I have evaluated TSM and CommVault. Veeam is by far the solution that delivers a complete set of features for a small price. And the administration is much more easy.

          Other Advice

          Do a PoC and compare cost x benefits with other solutions.

          Disclosure: My company has a business relationship with this vendor other than being a customer: We are a Veeam partner.
          PeerSpot user
          PeerSpot user
          Data Center Expert with 501-1,000 employees
          Vendor
          The installation is wizard-driven and will install any dependencies you may need that aren’t already installed.

          What is most valuable?

          Veeam is a solid performer for backing up VMware. By leveraging VMware’s changed block tracking (CBT) the incremental backups are very efficient and small. Veeam also has a rather intuitive interface that is easy to understand and is easy to get up and running in short order. It has several other solid features, such as storage snapshot integration (new feature), Exchange/SQL/file granularity, and some very useful recovery options as well.

          How has it helped my organization?

          Reliable backups are so critical and my Veeam backups (disk-to-disk) have never failed to be restorable. I can’t say that about other products I’ve used.

          What needs improvement?

          I have asked Veeam to consider backing up physical devices for years and each time the response was “that’s not what we do”. As a result, they missed many opportunities to sell their products to customers who have a mixture of virtual and physical devices but don’t want to support multiple backup products. Veeam finally started down that path but they are taking their time to get the Endpoint Protection fully developed and rolled into the main product. They need to ramp this up and then I believe they would see even better adoption.

          For how long have I used the solution?

          I've been using it for six to seven years.

          What was my experience with deployment of the solution?

          Deploying Veeam is as easy as you get. The installation is wizard-driven and will install any dependencies you may need that aren’t already installed. On the other hand, I have had some issues with scalability. Specifically, backing up large virtual file servers for me goes very slowly. Veeam has a concept of a backup proxy, which moves the resource load to whatever is designated as the proxy. This can be the local Veeam server or another physical or virtual server.

          What do I think about the stability of the solution?

          For me, I have trouble with large VMDK files (multi TB) regardless of where I place the proxy and while there are several others who have similar results, Veeam hasn’t seemed to find a solution for this yet. Note that this is only on the initial full backup and subsequent incrementals are fine. Also note that I have not opened a case myself on this but have tracked the cases of others reporting the same issue.

          What do I think about the scalability of the solution?

          It's been able to scale for our needs.

          How are customer service and technical support?

          Veeam support is pretty good but has degraded somewhat as they have grown. Not surprising as this happens to every company as they ramp up but overall support is as it should be. What is solid though is that their technical people comb through the forums so many of the posts have expert feedback and advice right there, which is very nice. I find it nice to know that they at least care enough to do that and actually listen to the issues.

          Which solution did I use previously and why did I switch?

          I’ve used several other products and pound-for-pound in a virtual environment Veeam seems to work the best.

          How was the initial setup?

          Veeam is very easy to setup. The installation is wizard-driven and will install any dependencies you might be missing.

          What about the implementation team?

          I work for a Veeam partner so we implement all Veeam deployments ourselves. My best advice for Veeam goes for all other products that support it: use a dedicated backup target such as Data Domain, StoreOnce, FalconStor, etc. Not only are these devices designed for this type of workload (improves performance) but you will get a secondary benefit of the hardware deduplication that makes your backup jobs incredibly small and efficient. You can run Veeam and a server and backup to the local storage to save money but the long-term solution is not as good and problem-free.

          What's my experience with pricing, setup cost, and licensing?

          Licensing is based on CPU socket of the host servers and if you get the enterprise versions you also get support for file, SQL and Exchange granularity so there is nothing else left to buy. Most other products either require individual licenses for these advanced features or are licensed for the amount of data you have so in either of those cases your costs will rise as your data grows. With Veeam, provided you don’t add more servers, the license cost remains flat.

          What other advice do I have?

          If you have a VMware or Hyper-V environment, then Veeam is the most mature and solid product in its class today. If you have a mixed environment, well then you may have some thinking to do. Personally I would still consider Veeam knowing they are working on their physical backup solution, which you can use today (although it’s very basic right now) or go with something else on the physical side for the time being.

          Disclosure: My company has a business relationship with this vendor other than being a customer: I have been a partner for the duration of my relationship with Veeam. Note that I have also been a partner with several other backup companies as well.
          PeerSpot user
          it_user233868 - PeerSpot reviewer
          IT Development Manager at a tech services company with 501-1,000 employees
          Consultant
          Using Veeam Cloud Connect you can backup and restore to and from the cloud.

          Valuable Features

          The usability in general, support and knowledge documentation. I also find the training, and webinars useful. Apart from this, it also has specific features that are useful such as easy restore functionalities, instant file-level recovery, integration with multiple storage vendors, and explorer for Exchange amongst others. Also, its replication is very simple and reliable, as well as the synthetic full backup.

          Lastly, Veeam Cloud Connect is another valuable feature. This allows you to backup and restore securely to and from the cloud. All you need to do is choose your cloud provider and it integrates into your systems.

          Improvements to My Organization

          It's affordability, ease of use, and reliability has allowed us to save both man-hours and money.

          Room for Improvement

          It needs to be able to integrate with more storage vendors, especially IBM and Dell.

          Use of Solution

          I've been using it for almost four years.

          Deployment Issues

          We have had no issues with the deployment.

          Stability Issues

          There have been no performance issues.

          Scalability Issues

          It's been able to scale for our needs.

          Customer Service and Technical Support

          7 to 8/10

          Initial Setup

          Very straightforward but knowledge is a must, especially if you have complex scenarios and if you want correct responses and performance.

          Implementation Team

          In-house implementation, we have a lot of skilled personel. Knowledge about the product and about backup theory in general is a must.

          Other Advice

          Try it! You can test it before buy it, almost without effort and you probably will forget a lot of other vendor solutions.

          Disclosure: My company has a business relationship with this vendor other than being a customer: Partners
          PeerSpot user
          PeerSpot user
          Network Manager at a logistics company with 501-1,000 employees
          Vendor
          The ability to backup servers without an agent installed is valuable.

          What is most valuable?

          The ability to backup servers without an agent installed is very valuable. Many of our applications are customized by us, and may break with constant changes and updates to third party software and operating system changes. So the ability to integrate the backup solution into VMware for seamless backups is fantastic. Our users don’t know backups are happening, and it really becomes invisible.

          Another feature we value is the ease of individual file restoration. Someone will submit a ticket for a file restoration, and we can have it finished within five to 15 minutes depending on the size of the file. Before, we would be figuring out which backup disk or tape had the server on it for that amount of time prior to even starting the restore.

          How has it helped my organization?

          Our company now has nightly backups, whereas before we only had weekly backups. It’s also allowed us to retire our cloud backup solution (HP Autonomy LiveVault), saving us about $40,000/year in storage costs. Since we completely control the backup environment, we’re able to have onsite backups, offsite backup copies, an archive, and even replication all through one interface. It’s made our infrastructure much more flexible, and in a disaster recovery situation allows us to resume business within hours instead of days or weeks.

          What needs improvement?

          Moving backup repositories and merging backup chains is either difficult or not possible as far as I know in the current release of Veeam Backup and Replication. This has made it inefficient to retire backup storage repositories, causing us to keep more backup files than we might otherwise do. This means we are wasting space simply to keep a backup for archive purposes, and I can see this being addressed with scale-out repositories in the future.

          For how long have I used the solution?

          Veeam has been in place for at least three years at my company, and I’ve used it here for almost two years. This has been across multiple rebuilds of the backup system to go from not useful to confident we can restore anything quickly.

          What was my experience with deployment of the solution?

          We did run into a few issues of certain applications not being entirely compatible with Veeam, or requiring a bit of customization to our backup jobs to ensure they work correctly. This is mostly due to SQL express databases not allowing truncation during backup jobs, which isn’t necessary a fault with the Veeam software, but our implementation of other products in our environment

          What do I think about the stability of the solution?

          Stability has not been an issue when Veeam is installed on a physical server outside the virtual environment, but I would avoid installing Veeam on a virtual machine if you think you’ll be changing the CPU or Memory limits of the VM that Veeam is running. We found this created a very unstable installation for some reason, forcing us to move the Veeam installation back to a physical server. In some environments, a physical server is desired for direct SAN access or for limiting the impact of a backup server on the virtual environment, so a VM instance of Veeam may not be a consideration for many anyway. For those of you without the extra hardware to set up a dedicated Veeam installation, I’d recommend a set it and forget it mindset for the VM to avoid the possibility of performance issues.

          What do I think about the scalability of the solution?

          It's been able to scale for our needs.

          How are customer service and technical support?

          Veeam customer service and technical support have been fantastic. They’ve been very responsive, very professional, and have resolved every issue we’ve thrown at them quickly. One example is in the previous versions, there was an issue with rotating drives, and support provided a fix for us to use rotating drives for offsite backups within about an hour of us calling. Several other issues relating to database backups and log truncation have been resolved within at most a day or two.

          Which solution did I use previously and why did I switch?

          The company previously used Symantec Backup Exec, and Veeam was already in place (although poorly configured) when I arrived. We also used HP LiveVault online backup, which was a very poor solution and required constant baby-sitting to be sure it worked properly. We chose to discontinue using HP LiveVault because restores took a very long time, especially Exchange restores, for example, we had to restore a mailbox of a terminated user that was never exported to a PST. With LiveVault, we had to download a 200GB .EDB file, mount it, and export the mailbox as .PST to get the 5 or so mail messages we needed. When we switched everything to Veeam and properly configured it, we were provided the ability to mount a backup and restore a mailbox directly from the backup, even if it's offsite. This proved to decrease restore times to at most an hour, and along with file-level restorations, SQL backup and restores, and the ease of ensuring proper backups for our entire environment, pushed us well over the edge in choosing Veeam as the product we trust for our backups.

          How was the initial setup?

          The initial setup is very straightforward for a seasoned system/network administrator. You must create login credentials for Veeam in your VMware environment, and you cannot use Veeam without vSphere, so for someone new to VMware or Veeam, make sure to read the installation documents to ensure it goes smoothly. I didn’t have any major issues with setup.

          What about the implementation team?

          I implemented our Veeam installation myself with minimal help from Veeam support. I definitely recommend a vendor team that will work closely with you throughout the entire process if you will be supporting the Veeam product on your own instead of Backup as a Service. The advice I have about implementation is to make sure you have appropriately sized backup storage and a dedicated WAN if using offsite replication or backup copy/offsite archive.

          What's my experience with pricing, setup cost, and licensing?

          I believe it’s possible to work directly with Veeam, but we had our VAR handle it, which made the process fairly hands-off and easy. I recommend handling this the same way for almost any licensing, not just Veeam.

          What other advice do I have?

          Veeam is the first backup solution I’ve used that’s designed for Virtual environments. With that disclaimer, I’d give the product 8/10 for out of the box functionality and ease of use. However, this is assuming there are no issues for Veeam in your environment, but we did have a few. This required several support calls with Veeam, which did somewhat quickly offer us a properly working backup system. Including Veeam support’s assistance, my rating would go up to 9/10, but this depends if you have a perpetual license with no support, or a subscription with ongoing support. The support increases satisfaction in this product, at least initially.

          I’d highly recommend considering an offsite storage provider that supports Veeam Cloud Connect. We use SingleHop, which costs about $900/month for 7TB of online storage. This is expensive, but allows us to have our backups hosted offsite, secure and fully supported by Veeam. Also, make sure your local backup target is fast enough to support simultaneous writes and reads at a high enough rate not to eat into your production day, or at least minimize backup windows. It’s obvious to me, but maybe not obvious to others—don’t skimp on your backup storage, and don’t put your backups on your production storage device (SAN, NAS, etc.) It makes backups pointless in the case of a storage device failure.

          Below is a screenshot of our Archive settings, which pull from production backups and keep weekly, monthly, quarterly, and yearly backups up to our retention policy automatically. It's very hands-off, which I love and it's great for auditors, as we just send them this screenshot and they check off the box about records retention and backups.

          This is a list of our backups and backup copy jobs to show how we’ve set it up. Note our “Production Servers” backup says it last failed, due to an issue with our backup storage location not being fast enough and getting bogged down. I was working on this as I wrote this review.


          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          PeerSpot user
          it_user12039 - PeerSpot reviewer
          IT Project Manager at a tech services company with 501-1,000 employees
          Consultant
          Patch release and support are efficient and it doesn't take ages for most issues to be resolved.

          Valuable Features

          It's very simple to implement and very fast to learn. One backup can be done and many restorations are possible from that backup. It's mature integrity within a virtualized environment has always been important.

          Improvements to My Organization

          Veeam B&R saved our many files that accidentally had been deleted. By using File Level Recovery, all of them got restored easily and in a time manner.

          Room for Improvement

          Not covering the physical environment is both a pro and con of the product. Many organizations still have to consider other enterprise class solutions because of their physical servers. The other thing that they need to consider is the integration between Veeam and other storage vendors to use all the array level features to make backups even faster and more efficient. I guess Veeam needs to have a look at the enterprise market and not get stuck with small or mid-range forever.

          Use of Solution

          I've been using and proposing this product to many customers for more than five years.

          Deployment Issues

          Patch release and support are both very efficient and it doesn't take ages for most issues to be resolved.

          Stability Issues

          There have been no performance issues.

          Scalability Issues

          It's been able to scale for our needs.

          Customer Service and Technical Support

          I would rate it very highly.

          Initial Setup

          It's been easy to deploy, and I've never had any complaints from a customer.

          Implementation Team

          I did it myself and used my team in projects. I found the SureBackup implementation quite tricky, especially the health check mechanism which can be a bit confusing.

          Pricing, Setup Cost and Licensing

          It's not cheap for sure but in comparison with rivals it's not very pricey as well. Disaster recovery and backup solutions are not cheap and investing in them is worth much as it helps you to protect valuable data.

          Other Solutions Considered

          Veeam clearly stands in the middle, somewhere between simplicity and richness. I have proposed and designed backup solution based on many other products such as EMC Networker or Netbackup, but Veeam suits many customers' needs.

          Other Advice

          The best approach would be to implement a trial in a test environment to test it and run all the features to help you decide which edition and features you need and understand the architecture needed to run it.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          PeerSpot user
          Chris Childerhose - PeerSpot reviewer
          Chris ChilderhoseLead Infrastructure Architect at ThinkON
          ExpertTop 5Real User

          Veeam has improved much since your review with storage integration, Veeam Agent for physical backups, etc. Great product as we use the Nimble Integration and the Agents for our Exchange environment.

          it_user452412 - PeerSpot reviewer
          Solutions Architect at FLEXdata Solutions
          Consultant
          From our viewpoint, top features include: simple restoration capabilities and integration with NetApp Integrated Data Protection capabilities.

          Valuable Features

          The highly granular yet simple restoration capabilities for critical applications such as Active Directory, Exchange, SQL, SharePoint and Oracle, via an agentless single-pass backup. The deep integration with NetApp Integrated Data Protection capabilities, including controlling and managing Snapshots, SnapMirror and SnapVault, as well as the ability to provide granular, automated restoration from these protection sources. Lastly, the ability to leverage backup data copies directly for disaster recovery, test & development and/or data mining activities.

          Improvements to My Organization

          Veeam Backup allows FLEXdata Solutions to offer a more complete data protection strategy to our client-base, and one that delivers greater business value than the majority of legacy backup solutions in-place today.

          Each organisation we work with has different data protection products and processes in place, so we are exposed to many different products and approaches. We specifically chose to partner with Veeam for a number of technical and commercial reasons. These include its rich feature set coupled with ease-of-use, strong roadmap, roadmap delivery history, simple and predictable licensing model, channel model, and deep integration with NetApp Integrated Data Protection features.

          Room for Improvement

          • Scheduling functionality is not as intuitive or as flexible as it could be.
          • Some terminology can also be confusing or misleading.
          • For service providers, multi-tenancy capabilities could be enhanced.
          • Greater capabilities to protect physical hosts and applications would expand the use cases.
          • Continuous data protection (CDP) capabilities would be well received.

          Use of Solution

          I've been using it for 18 months.

          Deployment Issues

          We have had no issues with the deployment.

          Stability Issues

          The product is very stable.

          Scalability Issues

          It is highly scalable.

          Customer Service and Technical Support

          They’re great from a partner point of view, but I can’t comment from an end-user point of view.

          Initial Setup

          The initial set-up and configuration is straightforward, and the product can be installed and configured to protect data very quickly. However, like all data availability products, you must understand the data flow and the “plumbing” required to support data movement for backup, replication, and restoration activities. Most importantly, the data protection strategy must align to business requirements and expectations, so upfront design and planning is important to ensure a successful outcome.

          Implementation Team

          FLEXdata implement Veeam B&R for our clients, working in partnership with their in-house teams. Putting in design and planning effort upfront ensures we deliver successful outcomes to our clients.

          Pricing, Setup Cost and Licensing

          The Veeam B&R licensing model is very straightforward – it is licensed per-CPU socket of virtualisation host system. This provides a predictable cost model, and avoids the often crippling “virtual machine tax” that capacity–based or agent/system-based licensing structures can impose. It is also recommended to consider Veeam's bundled offers, such as the Availability Suite or procuring additional maintenance/support upfront.

          Other Advice

          Firstly understand the business requirements and expectations, then design and architect the deployment in line with these requirements. Ensure you get the “plumbing” right, never forgetting that the reason you backup is that one day you may have to restore. Plan and prepare for that day.

          Disclosure: My company has a business relationship with this vendor other than being a customer: FLEXdata Solutions is a Veeam Gold ProPartner, and we were recently named the Veeam Rising Star ProPartner of the Year 2015 for Australia and New Zealand.
          PeerSpot user
          PeerSpot user
          IT Infrastructure Executive at a energy/utilities company with 51-200 employees
          Vendor
          By using an adequate number of backup proxies, more jobs can be executed simultaneously.

          Valuable Features

          Application data recovery works great in our environment especially restoring MS Exchange mailbox items. There are cases where emails or attachments which can back date to more than 12 months old are needed by users.

          Improvements to My Organization

          Backup and recovery windows have been significantly improved. By using an adequate number of backup proxies, more jobs can be executed simultaneously. Image replication for DRP and Sure backup to verify data consistency have also met our audit criteria for data protection objectives.

          Room for Improvement

          We expect to see more integrations from the software company with storage vendors. Especially on dedupe appliances and non unified storage arrays. This will help us to cut down the storage investment cost and have more flexibility on hardware choices. Also, there are demands to protect data on end user computers and devices. Hope to see more update in this area in near future.

          Use of Solution

          I've been using it for five years.

          Deployment Issues

          We have had no issues with the deployment.

          Stability Issues

          We have experienced slow backup performance, however it was been rectified in the latest release, and they have added a feature for processing parallel jobs.

          Scalability Issues

          With limited storage space available, we have to use reverse incremental backup to keep only one set of full backup on the latest date. This helps us to manage the free space and make sure fast recovery always available.

          Customer Service and Technical Support

          The tech support is always there to help out but you need to take note of the time difference. They don't seems to have dedicated resource to cover the APAC time zone from what I have experienced.

          Initial Setup

          Setup is straightforward, so just follow the wizard, but make sure you've got a plan for your storage sizing and backup retention policy. The challenging part will always be the sizing and how you place your backup proxy to make sure backup performance is top.

          Implementation Team

          We performed an in-house setup. You need to make sure there is a proper planning especially if snapshot backup is needed on storage array. This feature makes sure that no VM snapshot committed to a virtual server can cause a ping drop, and this is crucial on sensitive servers. The requirement to make it happen is likely to have the Veeam server running on a physical box with direct connectivity to storage array.

          Pricing, Setup Cost and Licensing

          Worth the money especially if you have high consolidation ratio per physical host.

          Other Solutions Considered

          I have tried a few other products, some of them are meant for multi-platform (virtual and physical), or as a native backup solution. We ended up with Veeam as we are a fully virtualized environment and the features and product capabilities have met our requirements.

          Other Advice

          It suits all the needs for a fully virtualized environment, just make sure you have proper planning on the storage sizing.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          PeerSpot user
          Chris Childerhose - PeerSpot reviewer
          Chris ChilderhoseLead Infrastructure Architect at ThinkON
          ExpertTop 5Real User

          Great review. I liked hearing about your Exchange backups and restores as we are in the process of virtualizing our Exchange to get away from Symantec. Also using Proxies is great and helps with backup times. I am especially looking forward to 9.5 with the Nimble integration coming since we are a Nimble shop.

          it_user398709 - PeerSpot reviewer
          Solution Architect at a tech services company with 501-1,000 employees
          Consultant
          Includes useful features for a virtualized environment such as those based on VMware or Microsoft Hyper-V.

          What is most valuable?

          It has very strong and useful features for a virtualized environment such as those based on VMware or Microsoft Hyper-V. The backup software management is user friendly.

          How has it helped my organization?

          Backing up a virtual environment is quicker than our previous solution.

          What needs improvement?

          I am expecting better support for physical tape copy. Support for backing up physical servers from the open area such as Windows and Linux servers with bare-metal restore functionality needs improvement. Support for the NDMP protocol for the several NAS devices.

          For how long have I used the solution?

          I've been using it for years.

          What was my experience with deployment of the solution?

          I had some issues at the start of the project with the performance. The problem was solved after analyzing and setting changes. I have not solved an issue with MS SQL Always-on servers with transaction lag backup. The case has so far been opened for half-year.

          What do I think about the stability of the solution?

          There have been no performance issues.

          What do I think about the scalability of the solution?

          It's been able to scale for our needs.

          How are customer service and technical support?

          They are very useful.

          Which solution did I use previously and why did I switch?

          I am currently also using using HPE Data Protector and Unitrends UEB.

          How was the initial setup?

          It was very simple, but after deploying the software it needed improvements in the settings to reach the goal.

          What about the implementation team?

          We did it in-house.

          What other advice do I have?

          Look at the price for the support. It is very high. Close the deal with -5 years support from the beginning.

          Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: We're business partners
          PeerSpot user
          Chris Childerhose - PeerSpot reviewer
          Chris ChilderhoseLead Infrastructure Architect at ThinkON
          ExpertTop 5Real User

          Veeam is always improving the tape support but whether they go the Physical server route that is to still be seen. They do have the Endpoint backup software which does work very well as I use that on my physical backup servers for Veeam.

          PeerSpot user
          Network Operations Manager at a legal firm with 51-200 employees
          Vendor
          Allows us to restore from disk, tape or from our NetApp appliance snapshots.

          Valuable Features:

          The ability to restore both the VMs and single files is very flexible in Veeam 9. We can restore from disk, tape or from our NetApp appliance snapshots. It has a myriad of effective ways to backup and recover.

          Improvements to My Organization:

          By allowing us to restore from our NetApp appliance directly, we have realized a tremendous time and resource savings in our virtual environment.

          Room for Improvement:

          The only real issues that I’ve had have been navigating the user interface particularly with restores. I feel that more attention could be paid attention to the restore interface. It’s just not as intuitive or fluid as it could be.

          Deployment Issues:

          We have had no issues with the deployment.

          Stability Issues:

          There have been no performance issues.

          Scalability Issues:

          It's been able to scale for our needs.

          Other Advice:

          I would definitely recommend Veeam 9 for its quick and effective backups to disk, tape and even the cloud. Having said that, the restores have been reliable once completed.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          PeerSpot user
          Chris Childerhose - PeerSpot reviewer
          Chris ChilderhoseLead Infrastructure Architect at ThinkON
          ExpertTop 5Real User

          Looking forward to the Nimble integration myself to be able to do what you do with NetApp for snapshot restores, etc. Should improve backups and overall efficiency.

          PeerSpot user
          Senior Systems Engineer with 51-200 employees
          MSP
          I can quickly restore an entire VM even in a test environment.​

          Valuable Features

          The Backup Enterprise Manager is great as it allows me to see and manage all backup jobs from multiple Backup servers. The ability to create separate backup and replication jobs and also create failover plans. The Direct NFS Access is also a great feature for backing up VMs on our Tintri storage.

          Improvements to My Organization

          Previously we had been using a CDP based backup solution where an agent was installed on the guest OS. Besides taking longer to configure backups, performing a BMR was much more complicated and required creating a new VM and using a boot disk. Using Veeam has made the entire process much easier and I can quickly restore an entire VM even in a test environment.

          Room for Improvement

          By default, I use “Enable parallel processing” which is great to have multiple jobs run at the same time. I would like the option to disable this within the Backup Job so certain jobs run sequentially instead. Reason being, I may have an application that runs on several different VMs that I would like to keep in a single Backup Job, but if they backup at the same time such as the app server and SQL server, it causes spikes in the application. The only way around this is to create separate backup jobs scheduled to run at different times.

          Use of Solution

          We've been using it for two years.

          Deployment Issues

          We had no issues with the deployment.

          Stability Issues

          With Veeam v7 in conjunction with vSphere 5.5 using vSphere Flash Read Cache (vFRC), I started seeing issues with Veeam backups either failing or VM Snapshots constantly needing consolidation. This was directly related to vFRC which a stopped using in favor of a better solution.

          Scalability Issues

          Scaling out is very easy, especially with the newly added feature “Scale-out Backup Repository”.

          Customer Service and Technical Support

          Customer Service:

          Customer service has always been excellent.

          Technical Support:

          Technically support has always been excellent, although rarely needed.

          Initial Setup

          Setup was not too complicated, but I do recommend deciding how you are going to use the Backup Proxies and design around that. There are a few options for backups such are Direct Storage Access, Virtual Appliance, and Network. The Network backup is great with a 10Gb network, but I recently switched to take advantage of the Direct NFS Access. I have also used the Direct Storage Access with NetApp when it was added to version 8, but this has since been replaced with Tintri storage. There is also a matter of the Guest interaction proxy that does application-aware processing for Exchange, SQL, Domain Controllers, etc. I tend to set this up with more restrictions so not all proxies can access all subnets. Veeam does automatically select the correct proxy based on subnet which makes it easy once you have completed your initial setup.

          Implementation Team

          I designed and implemented it myself.

          ROI

          I am using the Veeam Service Provider solution where you pay per VM that is being backed up. So, the ROI is basically from the day you deploy it.

          Pricing, Setup Cost and Licensing

          If you are an Enterprise and you think the price tag may be high, contact a Veeam Service Provider and see how they can help.

          Other Advice

          Make sure you do your research before deciding to purchase a different product other than Veeam even if that include reaching out to someone like myself that has used the product. You will see other products that don’t use snapshots and claim to be better, or don’t cause VM stun because their product is different. The fact is a lot of this depends on your underlying infrastructure especially storage. If your infrastructure is old or using slow storage, then any product may not be easy to implement without issues.


          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          PeerSpot user
          Chris Childerhose - PeerSpot reviewer
          Chris ChilderhoseLead Infrastructure Architect at ThinkON
          ExpertTop 5Real User

          Nice review. I really like that suggestion about Parallel Processing option within a job as you mentioned. It makes sense to have this for jobs that contain multiple servers for an Application. Hopefully Veeam implements this in a future version.

          it_user390111 - PeerSpot reviewer
          System Engineer at a computer software company with 501-1,000 employees
          Vendor
          Veeam Cloud Connect is a new feature that will make integrating service providers even more simple to store backups outside your datacenter

          Originally posted at http://www.v-strange.de/index....

          Veeam released the new version of Backup&Replication v8. The new version contains more than 200 new features and functions and several bugfixes to v7 patch3.

          Additionally v8 GA code will include a workaround for the newly found VMware CBT bug.

          As a VCP we already got access to the RTM code so I had already the chance to take a closer look to the new features. Most of them are improvements "under the hood" and only a few could be seen as "killer features" but they all make VBR an even better and more comprehensive backup solution.
          Let's have a look at the "What's new" document to see which features are really cool and a must-have. You can find the document here.

          1. Storage Snapshot Integration for NetApp. For all NetApp customers a must-have as Veeam extends the features of NetApp snapshots.
          2. Veeam Explorers for Active Directory and SQL Server. Especially the SQL Explorer and the added transaction log handling is one of the most demanded features of v8.
          3. EMC DataDomain boost integration. For all of the EMC customers that want to speed up storing backups to DataDomain systems.
          4. Encryption. Now you can encrypt your backup files to protect them if you store them outside your security barrier.
          5. Enhanced replication and failover plans. This is cool if you thought about buying VMware Site Recovery Manager as most features of SRM can now be delivered by Veeam.
          6. Veeam Cloud Connect. This new feature will make integrating service providers even more simple to store backups outside your datacenter. Tape is now one step closer to the edge...
          7. Backup I/O control. This feature will reduce load on production datastores during backup times when latency incraeses above a given threshold.
          8. Self restore portal. This feature will give local admins of backed up VMs to recover objects directly from within the VM thus reducing load on the backup admins or service desk.
          9. Forever incremental backup mode. This is a real killer feature. Standard incremental mode is fast but needs synthetic fulls to be reliable consistent. Reversed incremental backup is slower (up to 3x) but doesn't need synthetic fulls. Forever incremental combines the best of both worlds by allowing to create only incrementals but injecting older incrs into the full to reduce the number of restore points. Cool......
          10. Pre-job-script. Everyone ever had to handle pre and post backup scripts know that you have to switch to VMware Tools quiescening. This is unreliable and a bit strange to configure so integrating this functionality into Veeam is a pain killer.
          11. Parallel Guest File Indexing. Formerly you had to wait for the indexing to finish before the backup started. On large fileservers this could easily take 10-30mins. Now indexing is done during the backup.
          12. Linux guest file indexing. Self-explaining.
          13. Snapshot Hunter. This feature wills can for orphaned snapshots similar to the "Consolidation needed" feature in vSphere 5.x. This will add additional security as orphaned snapshots are now being discovered and consolidated automatically.
          14. Remote tape server. For all that still use tape you can now delegate the tape role to any Windows based server known to Veeam.
          15. Dedup storage support. Additional support for ExaGrid and HP StoreOnce dedup devices.
          16. SAN restore for thick provisioned disks. For thin provisioned disks it's still a performance problem so it's currently not supported but thick provisioned disks work. If you use 10GbE this feature isn't very important for you.

          All other features raise the easiness of backup handling but can be considered to be minor enhancements. Some new features are already included in other backup tools and simply make Veeam more comfortable but that's okay.

          I still miss some functionality and hope it will be added to VBR in the next releases:

          1. Support for DataCore storage. We have plenty of DataCore users here that also use Veeam. It shouldn't be that difficult to add DataCore to the list of supportet storage vendors.
          2. Search for folders in Enterprise Manager FLR. You're still restricted to searh for files but what if your user deletes a whole folder and can't remember the name of any file within this folder?
          3. Higher level of integration of VBR into VMware vSphere web client. Though you can now start VeeamZIP backups from within the web client, standard backup or replication jobs are still unavailable to configure or even start from the vSphere client. As EM can handle these options and fully supports RESTful API it shouldn't be a big problem for a tighter integration.
          4. Why do you still need EM to do 1-click restores? It would be much easier to search for files from within the Veeam GUI rather than using a second "application" for restoring single objects.
          5. vPower NFS on Linux repositories as NFS is native on Linux and should be a bit faster than the emulation on top of Windows.

          Nevertheless, as far as I can see from the first real-world tests and the what's new document, Veeam Backup&Replication is getting more and more mature and can easily be an option for higher-priced backup tools. If they now add an extended support for physical systems why should you use any other tool than this one?

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          PeerSpot user
          Chris Childerhose - PeerSpot reviewer
          Chris ChilderhoseLead Infrastructure Architect at ThinkON
          ExpertTop 5Real User

          Nice review.  v9.5 has come even further than v8 from your review with multiple enhancements and updates including Nimble Storage integration. Also Update 1 has vSphere 6.5 support which is very welcomed.

          PeerSpot user
          Technical Lead with 51-200 employees
          MSP
          It ensures that backup times are kept to a minimum and reduces the amount of data that is replicated to additional disks off-site.

          What is most valuable?

          The functionality available with Veeam enterprise licenses, allow a VMware vSphere snapshot to be integrated and transferred to HP 3PAR storage snapshots; this effectively off-loads all backup traffic to the storage network. The Original VMware snapshot is then released (this process takes less then a minute), and Veeam continues the backup operation directly form the 3PAR storage. This operation ensures minimal impact on the VM, VM network and Host hypervisor, while ensuring backups are performed at storage network speeds (8Gb fibre).

          Reverse incremental backups with block level changes - Following the initial seed backup, only block level changes are captured in the following daily backups. This ensures backup times are kept to a minimum and reduces the amount of data that is replicated to additional disk off-site.

          50x WAN optimisation - With the enterprise licence option you get WAN optimisation. this reduces the amount of bandwidth required to replicate VMs or backup copies off-site. I use this to transfer all VM backups to a co-location storage device at a dedicated DR site.

          Instant recovery - this allows a Veeam protected VM to be instantly booted direct from the backup image. Veeam creates an NFS Datastore and presents this to the selected Esxi host. This can be used to test backups are being taken correctly, to recover a live VM or as a low cost DR solution. Once a VM is booted, this can be migrated live using vMotion back to production storage.

          How has it helped my organization?

          By using Veeam, backups times for the entire virtual environment have been reduced, and backup windows now have no impact on production VMs.

          Instant recovery has revolutionised client DR plans, reducing recovery time objectives (RTO) and improving available recovery point objectives (RPO).

          Also as Veeam "just works" less time is spent troubleshooting backup technologies and failed backups.

          What needs improvement?

          The amount of disk space required for the long term storage of backups (archiving Weekly / Monthly / yearly backups) can be higher then expected if you have a large daily change rate in your VM. This needs to be planned for when considereing long term arciving of backup files.

          For how long have I used the solution?

          I have been working with Veeam for 18 months since the initial pilot.

          What was my experience with deployment of the solution?

          If using off-site replication with WAN optimization, the initial Seed backups of VMs need to be taken locally and then transferred to off-site. Attempting to transfer these over the WAN can cause bandwidth saturation.

          What do I think about the stability of the solution?

          No issues.

          What do I think about the scalability of the solution?

          No issues, additional physical or backup servers can be added using existing hardware or VMs to distribute the backup load as the envirnmnet grows.

          How are customer service and technical support?

          Customer Service:

          Very good support from account manager and on-line portal.

          Technical Support:

          Very good support, however as Veeam is simple to deploy only limited technical support was required during deployment.

          Which solution did I use previously and why did I switch?

          Backups of VMs were previously taken using i365 data vault this added additional load to ESXi hosts and VMs during backup windows, switching to Veeam removed this load and enhanced recovery options for all VMs; i365 also provides block level incremental forever backups and replicates to our DR site, we continue to use this for the remaining physical machines.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          PeerSpot user
          PeerSpot user
          System Administrator - Backup & Storage Specialist at METRO SYSTEMS Romania
          Consultant
          It has provided us with much needed high availability for our retail sites, although it's not exactly ready for very large scale and complex environments with more than 1000 VMs.

          What is most valuable?

          The main feature we're currently using is the replication function that allows us to provide high availability in all of our company's retail sites throughout Europe & Asia. Backup is also a good tool, but we mainly use it in our HQ.

          How has it helped my organization?

          First of all, it has provided us with much needed HA for our retail sites. Until Veeam, the servers from stores were backed up, and in case of disaster with the production hypervisor, we would have faced a far too long restore time that would seriously impact the business.

          Second, it allowed us to replace the older, slower, and much pricier backup solution in our virtual environment.

          What needs improvement?

          It still doesn't feel like a fully mature solution because it's not exactly ready for very large scale and complex environments with more than 1000 VMs.

          For how long have I used the solution?

          Personally I've been using it for almost a year-and-a-half, but I'm part of a team that started implementing it in our infrastructure three years ago. Currently, the product is providing availability to almost 80% of our company's Windows & Linux virtual infrastructure and we're looking forward to the day when it will be doing this 100%. I've been using it since v6. Currently, our environment is fully updated to v8 with the latest patches, and we're looking forward to trying out v9 when it's released and confirmed by the community as a stable version.

          What was my experience with deployment of the solution?

          The only issues we encountered until v8 was the fact that we couldn't automate the patching and upgrading of our environment. Starting with v8, Veeam optimized their silent install procedure, and now we're working on automating the whole process of keeping the product up to date with major releases and patches.

          Besides this we've only experienced minor setbacks, such as proxy servers not being able to upgrade or uninstall properly due to the older local installer/uninstaller kits being overwritten in time by constant updates.

          What do I think about the stability of the solution?

          Anyone who's used Veeam in large or very large environments knows you can get a lot of errors from it. In time, you learn how to mitigate most of them fast or even optimize the environment to not get some of them at all.

          Some design flaws, such as the fact that it automatically deletes replica's if it finds that the VM's disk sizes have been changed, can be pretty frustrating sometimes

          But overall, I think "It just works!"

          What do I think about the scalability of the solution?

          The main issue we're still facing with scalability is the fact that the EM (Enterprise Manager) is not designed to handle a very big number of Backup & Replication servers (some of which having hundreds of jobs). As so, we've been recently forced to deploy an EM in each of our HQ locations so that the Veeam infrastructure in the country is managed by it and not by a single unique EM server like we had until now. Automatic upgrades and patches were also an issues, but, as stated above, we seem to have found a solution thanks to the guys from Veeam.

          How are customer service and technical support?

          Opening an incident to them is quite easy and fast, and their initial response times are pretty decent.

          Which solution did I use previously and why did I switch?

          Previously, we used IBM Tivoli Storage Manager. Besides costing a lot more, it was also outdated, having very high upgrade costs. Also, it was a lot more complex (especially for the needs of a virtual environment). Besides this, it didn't provide us with the much needed Replication function for VMs. Currently, Tivoli Storage Manager is still being used in some of physical environment but since a year ago, we've slowly started to replace it with another backup product.

          How was the initial setup?

          It definitely doesn't get more straightforward than Veeam when it comes to setup (and operating it, too). GUI is user-friendly and well designed. Installation process is simple and very fast. The Backup & Replication architecture itself is easy to understand and implement.

          What about the implementation team?

          The entire implementation was done in-house by the team of which I'm a part.

          What's my experience with pricing, setup cost, and licensing?

          For what it's capable of providing, I think pricing for this product is pretty decent both in functional and support licensing. Regarding licensing, all I can advise is that you either get the Standard version or the Enterprise Plus for the advanced features. There aren't that many reasons to get the Enterprise version.

          What other advice do I have?

          For what it's designed to do, providing high availability and backup for virtual environments, it's definitely a jewel. I still think there's room for improvement on things like stability & scalability; it doesn't quite feel like a fully mature product yet that's capable of being implemented on very big and complex enterprise environments. And of course, I don't even want to think about the ripples it will send if they decide to implement support for physical environments in the same product.

          Before contacting the support team, remember that the Veeam Community forum is a small treasure chest, spend a little time getting to know it, and it will get you out of the majority of issues or setbacks you encounter.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          PeerSpot user
          Chris Childerhose - PeerSpot reviewer
          Chris ChilderhoseLead Infrastructure Architect at ThinkON
          ExpertTop 5Real User

          You should be able to backup up the 1000+ VMs with Version 9 definitely and with Update 3 coming that will improve things including Agent Management. If architected correctly I can see Veeam being able to back up 1000+ VMs. Just depends on placement of servers, proxies, etc.

          PeerSpot user
          IT Manger at a energy/utilities company with 51-200 employees
          Vendor
          ​After we started using it, we transferred all our 30 virtual servers in seven hours. They should support physical server backups, though I believe v9 will do this.

          Valuable Features:

          • The ability to perform de-duplication is the most valuable feature for me.
          • It also performs SQL backups so that I can restore SQL database table bases. 
          • Replication time very good. For example, I can replicate 4TB data to the DR side in 5 hours with a 10 Mbps data line everyday.
          • Replica server tests on the DR side are very easy because I just need to power on the server on from there.

          Improvements to My Organization:

          After we started using Veeam, we transferred all our 30 virtual servers in seven hours to our disaster recovery side. 

          Also, during our disaster recovery test w,e did not have any issues replicating servers.

          Room for Improvement:

          It should support physical servers, and as far as I know, v9 will do this.

          Deployment Issues:

          We had no issues deploying it.

          Stability Issues:

          It's been very stable.

          Scalability Issues:

          We can scale as needed.

          Initial Setup:

          I wasn't involved in the initial setup, but I haven't heard that it wasn't anything by straightforward.

          Other Advice:

          I would advise you to get it because some of the features are free.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          PeerSpot user
          Chris Childerhose - PeerSpot reviewer
          Chris ChilderhoseLead Infrastructure Architect at ThinkON
          ExpertTop 5Real User

          Veeam is a great product as we use it and I am looking forward to V9 for the enhancements. I don't think natively it will back up physical servers and you still need the Endpoint product for this but can use a Veeam server repository.

          PeerSpot user
          Senior Storage & Virtualisation Engineer (Managed Services) at a tech services company with 1,001-5,000 employees
          Consultant
          We're able to restore entire virtual machines in under 15 minute, although I'd like to see the virtual-environment concept or technology applied to backup physical servers.

          Valuable Features:

          • Support for VMware Virtual Volumes (VVols) that allows direct backup from snapshots of storage systems that support VVols and VMware Virtual SAN 2.0
          • Granular recovery of objects from MS SQL, Active Directory, Microsoft Exchange
          • Backup and replication of Fault Tolerant (FT) VMs
          • Cross-vCenter vMotion awareness
          • Hot-Add transport mode of SATA virtual disks
          • Support for Veeam Cloud Connect that allows customers to backup their offsite backups into the cloud 

          Improvements to My Organization:

          This product has really reduced our recovery time objective considerably because we are able to restore entire virtual machines in under 15 minutes whenever that has come up. 

          Not just that, though, as we are also able to restore individual objects requested by customers, e.g. deleted messages from an Exchange server. The Veeam product has reduced the time it takes to configure and monitor backups.

          Room for Improvement:

          Although this product is technically designed for virtual environments, it would be very useful if the same concepts or technology is applied to backup physical servers. 

          That is what I would love to see Veeam implement or add as a feature to a future product. 

          Other Advice:

          Veeam is a good product that is easy to deploy and manage and it just really works.

          Disclosure: My company has a business relationship with this vendor other than being a customer: We are a gold partner.
          PeerSpot user
          Chris Childerhose - PeerSpot reviewer
          Chris ChilderhoseLead Infrastructure Architect at ThinkON
          ExpertTop 5Real User

          If you want physical backup you can always try the Endpoint Backup product as it does physical servers. We use it on our Veeam servers which are physical and I am testing on Exchange servers too. Great product and can use Veeam repositories too.

          it_user326679 - PeerSpot reviewer
          Systems Administrator at a construction company with 1,001-5,000 employees
          Vendor
          It has provided a higher level of reliability to core company systems. However, it needs better reporting of replication job details to provide troubleshooting insight.

          What is most valuable?

          Virtual Machine replication between sites.

          How has it helped my organization?

          It has provided a higher level of reliability to core company systems and services.

          What needs improvement?

          Better reporting of replication job details in order to provide better insights when troubleshooting.

          For how long have I used the solution?

          I've used Veeam Availability Suite for eight months.

          What was my experience with deployment of the solution?

          No issues encountered.

          What do I think about the stability of the solution?

          Replication delta sizes have been inconsistent with Windows VMs, but we are working with Veeam Support to resolve the issue.

          What do I think about the scalability of the solution?

          No issues encountered.

          How are customer service and technical support?

          Customer Service:

          Very good, no particular issues.

          Technical Support:

          Very good, with fast communication, follow ups from the support team and consistent. Still need to see how long it takes to fix our main issue in order to evaluate how timely the support calls are resolved.

          Which solution did I use previously and why did I switch?

          No, it is our first implementation of a replication solution.

          How was the initial setup?

          The initial setup was very straightforward, installation and set-up of VM replication took just two to three hours.

          What about the implementation team?

          We implemented through a vendor team. They have been very responsive and cooperative, as well as very informed as to how the solution works and the best practices that are to be followed.

          What was our ROI?

          This product will provide availability of core services in case of a disaster scenario, which will enable our company to continue operating normally. It also provides another recovery point in our backup & recovery strategy. Estimated ROI on this project is calculated at 40% ±5 in case of such scenario.

          What's my experience with pricing, setup cost, and licensing?

          The original setup cost included purchasing hardware on which to replicate the VMs, as well as the license and support fees for Veeam. On a day-to-day basis, the only additional overhead needed was an increase of our WAN bandwidth in order to accommodate the replication between sites. Overall, we managed to keep the costs at a very reasonable amount.

          Which other solutions did I evaluate?

          We had considered other solutions, Symantec and VMware, but eventually decided to go with Veeam due to their very good reputation on this segment.

          What other advice do I have?

          I would highly recommend it, since the solution is very simple to implement, monitor and manage.

          Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
          PeerSpot user
          it_user350622 - PeerSpot reviewer
          it_user350622System Administrator - Backup & Storage Specialist at METRO SYSTEMS Romania
          Consultant

          The EM isn't exactly made for very large environments. Veeam One is good but it's a bit shame they didn't integrate it in the base B&R products itself. Maybe in the future we'll get an unified solution.

          See all 2 comments
          PeerSpot user
          Information Technology Bureau Deputy Director at a government with 1,001-5,000 employees
          Real User
          We've reduced the time it takes to manage backups, which can be done without offsite infrastructure. Like with all technologies, however, there's the constant need for updates, patches, replacements.

          Valuable Features:

          • With Veeam Cloud Connect and Azure Storage you can get your backups offsite.
          • With it, you don't have the complexity of managing an offsite infrastructure.
          • It may even help to reduce your DRC strategy costs.

          Improvements to My Organization:

          For us, it's a simple solution for our complex environment. It has helped us reduce the time to manage backups.

          Room for Improvement:

          Everyday technology needs updates, patches, replacements. The challenge for us is to have resources up to date so that our skills and technical knowledge are up-to-date. Such is the case with all products, so it is as well with Veeam Backup.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          PeerSpot user
          it_user315348 - PeerSpot reviewer
          IT Manager at a non-profit with 501-1,000 employees
          Vendor
          We've been able to perform granular restores of Exchange mailboxes, though we've yet to use the full restore functionality.

          What is most valuable?

          Regular backup/recovery is the main feature, but I really like the Exchange mailbox recovery tool, and the ability to isolate test environments.

          It is really easy to use as well, and it's a powerful backup/recovery solution.

          How has it helped my organization?

          Fortunately, we have not had to use the restore functionality (touch wood), but it does give us the reassurance that we can perform a restore if needed, in a real situation as well as performing regular testing in our virtual lab. The other functionality that has really had an impact is being able to granually restore Exchange mailboxes.

          What needs improvement?

          I really cannot think of any areas that stand out as needing improvement right now, to be honest.

          For how long have I used the solution?

          We've used Veeam for two years. We started with the free version of Veeam ONE, then we paid for Backup Essentials because we were so pleased with it.

          What was my experience with deployment of the solution?

          Not at all, we found it to be extremely intuitive to install, really clearly letting us know of any issues across network at each stage so could easily remedy.

          What do I think about the stability of the solution?

          Not at all, we've had no issue with stability.

          What do I think about the scalability of the solution?

          Absolutely no problems with scaling.

          How are customer service and technical support?

          Customer Service:

          Really highly, we did have an issue with type of license purchased (we accidentally ordered Hyper-V version instead of the one we needed) and the customer service team who resolved it was top notch. We were issued with a temporary full license to cover the period that they took to sort it out so we could continue to use the software. Brilliant.

          Technical Support:

          We have not really needed technical support as we have found it to be really easy and intuitive to install and use. The documentation, when needed, has also been very comprehensive.

          Which solution did I use previously and why did I switch?

          This is the first product that we have used to back up VMware ESXi. VM servers so do not have anything to compare against. Having said that, we have no reason to look for an alternative.

          How was the initial setup?

          It's really easy, if there are any issues with things like firewall/ports that should be open, the software tells you exactly what the problem is and what's needed to fix it. Very impressed with this.

          What about the implementation team?

          It was all done by our in-house IT team.

          What was our ROI?

          The ROI is difficult to calculate but the product has returned our original investment many times, in terms of insuring systems uptime across our business.

          What's my experience with pricing, setup cost, and licensing?

          The original set-up cost was only the license fee (£636+vat), plus minimal internal IT costs to set up.

          Which other solutions did I evaluate?

          We did try Unitrends backup solution but really preferred Veeam’s offering.

          What other advice do I have?

          My advice would be to go ahead with the implementation as I think it's the best product on market today for VMware ESXi disaster recovery. It really is straightforward to install and use, with some really nice features.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          PeerSpot user
          it_user317904 - PeerSpot reviewer
          Technical Architect at a government with 501-1,000 employees
          Vendor
          We can now leverage in-box Windows deduplication, giving us longer retention times and spaces to spare on our backup targets.​

          What is most valuable?

          • Ease of use
          • Robustness
          • Scalability

          How has it helped my organization?

          Saves IT operations a lot of time and frustration.

          Also, the ROI for our CFO is tremendous whereas we did not have data deduplication on our previous backup product, unless licensed at a cost higher/GB than buying storage. We can now leverage in-box Windows deduplication with excellent results. We have longer retention times and spaces to spare on our backup targets.

          What needs improvement?

          For now we’re pretty happy, but we’d like the ability to schedule.

          Also, the configuration and fine tuning of the Fibre Channel based off host proxy where we leverage the SAN hardware VSS provider took some work and effort.

          For how long have I used the solution?

          I've used it for around 12 months.

          What was my experience with deployment of the solution?

          None, we did an extensive POC to get to know the product which helped us roll it out smoothly.

          What do I think about the stability of the solution?

          Once due to a Windows update. Veeam fixed this extremely rapidly.

          What do I think about the scalability of the solution?

          For now we have not. As long as you make sure to take care of any hardware bottle necks in the solution (source, target, network) we have been very happy with the results.

          How are customer service and technical support?

          Customer Service:

          It's excellent.

          Technical Support:

          Veeam’s technical support is very good, and their responsiveness in fixing issues like the one we had once after a Windows update sets an industry standard.

          Which solution did I use previously and why did I switch?

          We did, but I cannot disclose names. We left them because they were too expensive, not focused on customer needs, and in regards to virtualization they dropped the ball big time.

          How was the initial setup?

          It was straightforward initially, but see above re: configuration and fine-tuning.

          What about the implementation team?

          We did all the work in-house.

          What was our ROI?

          The ROI lies in the fact that we spend a lot less time dealing with failed and problematic backups.

          What's my experience with pricing, setup cost, and licensing?

          We spent time setting up a live POC to make sure Veeam B&R could deliver in our real world environment. After deciding to purchase it, we got it up and running with minimal effort. We’d done most of our testing & validation of the configuration in the POC.

          Which other solutions did I evaluate?

          We did, but I cannot disclose names.

          What other advice do I have?

          Ask for a trial license, get hands on experience with the product, ask for help when you need it and you’ll be pleasantly surprised by what it delivers.

          Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
          PeerSpot user
          it_user313866 - PeerSpot reviewer
          IT manager at a wholesaler/distributor with 501-1,000 employees
          Vendor
          It allows us to recover email and items from the Exchange and Active directories, although scheduling backups could be improved.

          What is most valuable?

          Recovering single emails from Exchange and single items from Active Directory.

          What needs improvement?

          A different kind of scheduling. We would like to do backup twice a day.

          For how long have I used the solution?

          I've used it for one year.

          What was my experience with deployment of the solution?

          Once we had an upgrade issue, but the excellent support from Veeam solved it fast.

          What do I think about the stability of the solution?

          No issues encountered.

          What do I think about the scalability of the solution?

          No issues encountered.

          How are customer service and technical support?

          Customer Service:

          5/5

          Technical Support:

          5/5

          Which solution did I use previously and why did I switch?

          We used MS Data Protection Center, but MS changed the deployment model. DPM became part of a bigger solution which did not fit our needs.

          How was the initial setup?

          We are working with two backup servers. It took a little time to figure out how to take a backup of the backup.

          What about the implementation team?

          We did it in-house.

          Which other solutions did I evaluate?

          No other options evaluated.

          Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
          PeerSpot user
          it_user205962 - PeerSpot reviewer
          it_user205962Sr. Director, Global Internet Marketing with 1,001-5,000 employees
          Vendor

          afaik, you can schedule the job to run it as often as you need. you can read more here http://helpcenter.veeam.com/backup/80/hyperv/job_schedule.html

          See all 2 comments
          it_user313080 - PeerSpot reviewer
          Network Engineer at a financial services firm with 501-1,000 employees
          Vendor
          Off-​site replication was good and gave us a reliable backup, but direct SAN-to-SAN replication needs improvement.

          What is most valuable?

          Off-site replication was good.

          How has it helped my organization?

          We were struggling with having software that would give us reliable backup and when we implemented the Veeam solution, it solved the problem for us.

          What needs improvement?

          Direct SAN to SAN replication – it didn’t integrate well with the 3PAR SAN that we had.

          For how long have I used the solution?

          I've used it for about four years.

          What was my experience with deployment of the solution?

          No issues – easy deployment.

          What do I think about the stability of the solution?

          No issues with stability.

          What do I think about the scalability of the solution?

          No issues – it scaled to our needs.

          How are customer service and technical support?

          Customer Service:

          Never had to use them – that’s a good sign.

          Technical Support:

          Never had to use them – that’s a good sign.

          Which solution did I use previously and why did I switch?

          We were using Comvault for part of our backups and when Comvault allowed their SAN snapshotting we switched it all over.

          Which other solutions did I evaluate?

          We looked at a couple but it was cheaper to just go with Comvault across the board and pay one fee.

          What other advice do I have?

          Do a live demo or trial – make sure it’s a good fit for what you need.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          PeerSpot user
          it_user183906 - PeerSpot reviewer
          it_user183906General Ceo Consultant
          Vendor

          Generally all San to San back ups will experience problems with all vendors. Make you life easier move to Exablox NAS solutions.

          See all 2 comments
          PeerSpot user
          Infrastructure Engineer at a local government with 501-1,000 employees
          Vendor
          Many valuable features. The rest of the field is playing catchup.

          What is most valuable?

          There are so many valuable features but my favourites would have to be Instant Recovery especially when you have very demanding RTO's imposed on you. Virtual lab is also a brilliant feature for spinning up a DR/Test environment for your replicas.

          How has it helped my organization?

          It's afforded our organisation peace of mind knowing that we have reliable, fast and a cost effective backup solution for our virtual environment which also allows us to provide our developers with both test and pre-prod environments in hours rather than days.

          I am currently running secondary backup jobs (B2Bcopy) for our business critical virtual machines which are located at an offsite repository in addition to replication jobs which are located at our disaster recovery site without any issues.

          For how long have I used the solution?

          I have used this product for 5 years or so and will not use any other solution for my virtual environment.

          What was my experience with deployment of the solution?

          Deploying Veeam was easy and I made sure to take a few minutes to design my solution prior to installing it.

          What do I think about the stability of the solution?

          I did not have any issues with stability post installation. I did initially encounter a few errors with my replication testing but these were down to my misconfiguration.

          How are customer service and technical support?

          Customer Service:

          Very good.

          Technical Support:

          I've not had any issues with technical support who are very competent and generally resolve most issues whilst you are on the phone.

          Which solution did I use previously and why did I switch?

          I previously used vRanger Pro when it first came out but I found it frustrating.

          How was the initial setup?

          I had no issues with the initial setup.

          What about the implementation team?

          I implemented the solution.

          What other advice do I have?

          I'd say plan your implementation carefully and work out how many proxy servers you require for your virtual estate and take note of resource requirements.

          I would rate Veeam a 5 against the competition but it's no contest in my opinion because the rest of the field is playing catchup.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          PeerSpot user
          it_user248904 - PeerSpot reviewer
          Network specialist at a government with 1,001-5,000 employees
          Vendor
          We're able to backup our VMs quickly and without downtime.

          Valuable Features

          The speed of performing backups and restores. It's super fast.

          Improvements to My Organization

          We looked for the best solution to get backups of our VM without downtime, and I found this was the best solution. We highly recommend it for virtual servers.

          Room for Improvement

          It could be so nice and useful if Veeam had a feature to enable backup of physical servers, especially physical Linux servers. This image-based backup would be an improvement.

          Use of Solution

          I've been using it for three years.

          Deployment Issues

          Some little issues with logs which were fixed after updates.

          Stability Issues

          No issues encountered yet.

          Scalability Issues

          No issues encountered.

          Customer Service and Technical Support

          Customer Service:

          10/10.

          Technical Support:

          10/10.

          Initial Setup

          It was very easy.

          Implementation Team

          I rolled out this service to a meteorology organization.

          Other Solutions Considered

          I tried Symantec system recovery, but Veeam is really faster and user friendly.

          Other Advice

          This is the number one product for backups and restorations of VMs in an enterprise environment.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          PeerSpot user
          Chris Childerhose - PeerSpot reviewer
          Chris ChilderhoseLead Infrastructure Architect at ThinkON
          ExpertTop 5Real User

          Nice review and this is one of the best virtual backups out there. Looking forward to 9.5 and Nimble integration with snapshots.

          it_user295755 - PeerSpot reviewer
          Senior Infrastructure Engineer at a financial services firm with 10,001+ employees
          Real User
          We can now perform replications for migrating data and infrastructure upgrades.

          Valuable Features

          Its replication piece allows us to migrate over to different servers and data centers.

          Veeam lets me move machines from older platforms. I could have used the replication tools from VMware, but not for the older platform. Veeam allows the upgrade of infrastructure as well. It's easy to use once you get to know the tool.

          Improvements to My Organization

          We can now perform replication for migrating data.

          Room for Improvement

          • Compression rates could be improved for moving thousands of machines at a time.
          • There was a small glitch that was resolved with a call to tech support.
          • Can't perform replication without creating snapshots, which takes up all the space in VM, so I must do so with physical machines.

          Customer Service and Technical Support

          Technical support is excellent.

          Initial Setup

          Depending on the infrastructure, if it's large, it should just find the physical box with lots of storage, and processors for moving lots of machines at a time.

          You should consider the bandwidth, numbers of machines, and then determine whether to use physical machine or VM.

          Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
          PeerSpot user
          it_user295746 - PeerSpot reviewer
          ICT Consultant at a government with 501-1,000 employees
          Vendor
          We're able to check the quality of our backups and to access reports that let us know what happened during backups.

          What is most valuable?

          • Reliability: we need backups we can depend on
          • Ease of use: when there's an issue and downtime, there's stress involved, and we should be able to restore things without reading 40 pages in a manual
          • Reporting: we want to know what happened during the backup and what the results are
          • Value for money (of course!)

          How has it helped my organization?

          It really just works, we don't have backup issues anymore. We're now implementing SureBackup so we can check the quality of the backups. Great feature.

          What needs improvement?

          The product has a great value for money and I'm happy to see they're still adding more features. I hope they can keep the setup as simple as possible as this is one of the strengths of the product.

          For how long have I used the solution?

          I've used it for six months.

          What was my experience with deployment of the solution?

          Some issues with backup proxies, but these issues were partly caused by the partner who installed Veeam. I just read the manual and took care of them myself. Can't blame Veeam for that.

          How are customer service and technical support?

          They are very responsive, to the point and were able to help us. The forum is great and very active. They also help people using the free version, which is really nice of them.

          Which solution did I use previously and why did I switch?

          Our previous solution was not transparent, hard to configure and fail short in the reporting. For us, the word of mouth was very important, we heard only positive things about it. The sales people are a bit "overenthusiastic". In the evaluation period I sometimes got phone calls twice a day. Also the access to local technical Veeam people was great.

          How was the initial setup?

          We didn't set it up, a Veeam partner did. The updates/upgrades are very easy.

          What about the implementation team?

          We did it with a vendor team to give us a head start. You really have to review the installation afterwards. Veeam is evolving very quickly, you could be missing out on interesting features.

          What was our ROI?

          It's hard to give ROI at this moment. IMHO the value of a backup is only truly appreciated when you have an issue.

          What's my experience with pricing, setup cost, and licensing?

          The essentials bundle is great value for money if you have storage from NetApp or HP, but you really have to make sure you will not reach the limits in the near future. There are plans here to cooperate with other organizations and then the 3 hosts limit probably will give us trouble.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          PeerSpot user
          it_user164904 - PeerSpot reviewer
          Senior System Engineer with 1,001-5,000 employees
          Vendor