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UiPath OverviewUNIXBusinessApplication

UiPath is #1 ranked solution in best RPA tools. PeerSpot users give UiPath an average rating of 8 out of 10. UiPath is most commonly compared to Microsoft Power Automate: UiPath vs Microsoft Power Automate. UiPath is popular among the large enterprise segment, accounting for 66% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 26% of all views.
UiPath Buyer's Guide

Download the UiPath Buyer's Guide including reviews and more. Updated: June 2022

What is UiPath?

UiPath is a popular RPA tool that helps users automate manual and redundant tasks as well as other business processes. The platform is open-source, and is most commonly used for performing PDF automation, web automation, Citrix automation, and Windows desktop automation.

UiPath Offers:

  • Stability
  • Scalability
  • Flexibility
  • High-performance
  • Ease of use
  • Security

UiPath Valuable Features

UiPath includes a solid set of unique features, including:

Robotic enterprise framework, extensive library of activities, automation hub, process mining, task mining, task capture, studio, studio X, integration service, IntelliSense, Automation Cloud Platform, Orchestrator, test suite, insights, data service, AI fabric, documented understanding model, easy building of building automations, enterprise-level governance for APIs, server-side triggers to start automated processes, database communication, scraping, PDF functions, simplified authentication​, and Marketplace templates.

UiPath Benefits

Some of the benefits of using UiPath include:

  • Little to no code needed: You can easily develop automations and automation-powered applications without prior coding knowledge.

  • Increased productivity: Skilled AI robots facilitate more efficiency and lead to better customer satisfaction.

  • Speed: You can automate more processes, faster, with drag-and-drop AI and ready-to-go templates available through Marketplace.

  • Supports different processes: Regardless of which processes you need to run, UiPath provides different types of robots (attended, unattended, or hybrid) to accommodate your needs.

  • Faster ROI: Benefit from an increased ROI with UiPath’s automated end-to-end, enterprise-wide solution.

  • Community-centric: It offers a free trial in its community edition with active community support, tutorials and tips.

  • Cost-effectiveness: This tool is cost-effective because there are minimal operational costs.

UiPath Components

UiPath includes the following components:

  • UiPath Studio: This component uses visual aids such as diagrams and flowcharts to design automation processes. It also involves the coding and sequencing of these processes. It consists of Graphical User Interface (GUI) buttons, drag and drop features, and pre-built templates.

  • UiPath Robot: In this component, multiple bots are deployed to execute the automation processes using predefined rules.

  • UiPath Orchestrator: This component functions as a web-based application that schedules, deploys, and manages processes.

Reviews from Real Users:

"It is a very simple tool to work with for anybody. Simplicity is the best in UiPath. It also has the best community support. If we are looking for any solution, we can directly reach out to UiPath at any point in time." - Milan B., Senior Specialist Application Architecture and Developer at a tech services company

"The artificial intelligence and document understanding features are very good and have been helpful when it comes to processing handwritten or unstructured, especially when there is a high volume and it is repetitive." - Harshad J., Senior RPA Developer at Capita

“This has enabled employees to focus on higher-value work that involves human-base interaction. This saved the client money and provided a recruitment benefit." - Rahul S., RPA Assistant Manager at PwC India

"The interface is intuitive and very user-friendly." - Jorge M.C., Robotic Process Automation Consultant at a tech services company

“I can manage everything within one platform, which is either a UiPath Intelligent Automation platform or UiPath Cloud. This is very important. Because if I have multiple systems, then I need multiple stakeholders to manage, upgrade, and maintain them." - Manager and Lead - Digital Center of Excellence at a consultancy

UiPath Customers

Airbus, Bank of America, Berkshire Hathaway, Chevron, CVS Health, DHL, General Electric, Google, Lufthansa, NASA, NTT, Orange, Philips, Singtel, Spotify, The Home Depot, Toyota, Uber, United Airlines, UnitedHealth Group, Wells Fargo

UiPath Video

Archived UiPath Reviews (more than two years old)

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Nilesh Pawar - PeerSpot reviewer
Director - Cloud Architecture at a computer software company with 10,001+ employees
Real User
Top 5Quality
Prevents human error, increases data accuracy, standardization, and quality of data for the shipping processes
Pros and Cons
  • "Attended Bots have been star cases as it totally removes dependencies of user literacy to know the application."
  • "UiPath should focus more on recommendations of process automation based on ERP Applications like Oracle, SAP etc. They should also provide a list of possible RPA cases as per departments, processes and based on various industry domains."

What is our primary use case?

RPA - Novigo Automation Framework Solutions - Setup an Automation Factory Model. Automation Focus has been Productivity, Quality, Cost, Process Optimization, and compliance. Focused on delivering Process Automation for Oracle EBS ERP application for various departments including IT, Finance, Operations, Engineering, Sales .etc  Manufacturing: Master data maintenance & monitoring Inventory transactions, BOM error fix & transfer, WIP issue & complacent Finance: Financial closing, IC transaction, security & FA master & transactions, Master data, duplicate check, auto-CM creation & auto-payment, Customer Master, running letter, print errors & auto-receipts Supply Chain: Sales order Integration with the portal, shipment, RMA, digital shipping & backorder, item cost update & inventory interface, procurement, receiving & monitoring System Admin: Access provisioning, - Creating responsibility, Monitoring pending transaction & analyzer.

How has it helped my organization?

RPA Automation has accelerated heavily within the organization.  It started with task automation and ended up with process automation. Increased Operational excellence - With multiple FTE savings every month. Lowered operational cost with a minimum saving of 780+ Man hours every month. Overall $1 million annual savings through improved process efficiency. Increased Shipping Order execution velocity by 2x times -At least 10,000 orders in every 4 days. Amplified shipping process efficiency and employee productivity by 100% - with one click execution. ABCDi (AnyBody Can Do it) technique enables Zero dependencies on SME requirement to perform the task and Zero dollars spend on training the Shipping operators. Prevents human error, increases data accuracy, standardization, and quality of data for the shipping process. Excellent ROI with investment cost recovered in 1.25 months timeline and an Annualized ROI for 5 years is 68.50% Built from LTI Novigo Automation Framework, it provides the agility and speed required to customize and deploy the solution quickly.

What is most valuable?

Attended Bots have been star cases as it totally removes dependencies of user literacy to know the application.  ABCDi (AnyBody Can Do it) technique enables Zero dependencies on SME requirement to perform the task and Zero dollars spend on training the Shipping operators. With Novigo Automation Framework, the implementation lifecycle is accelerated by about 25%-to-32%, while drastically reducing the implementation services cost. Identification of possible use cases along with efforts required, time involved, and cost savings can be easily envisioned by using NAF.

What needs improvement?

RPA AI capabilities - UiPath is leading in this area. UiPath should focus more on recommendations of process automation based on ERP Applications like Oracle, SAP etc. They should also provide a list of possible RPA cases as per departments, processes and based on various industry domains.  More on RPA Governance features to be provided out of the box.  RPA Capabilities with IVR Channels to address voice commands will be a game changer for Customer call center cases.                                                                               
Buyer's Guide
UiPath
June 2022
Learn what your peers think about UiPath. Get advice and tips from experienced pros sharing their opinions. Updated: June 2022.
610,518 professionals have used our research since 2012.

For how long have I used the solution?

We have been using UiPath for two years.

What do I think about the stability of the solution?

Excellent in stability. 

What do I think about the scalability of the solution?

Easily scalable in a few minutes.

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

UiPath Cloud Orchestrator setup is pretty must straightforward, we manage to do a complete setup in a matter of a few hours time.

What about the implementation team?

We deployed it in-house - SI - LTI.

What was our ROI?

>30% ROI  - we recovery of overall investments recovered in seven months' time.

What's my experience with pricing, setup cost, and licensing?

UiPath is very cost-effective.

Which other solutions did I evaluate?

Yes, we have evaluated all top RPA products like Automation Anywhere and Blue Prism.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
HimanshuJoshi - PeerSpot reviewer
Consultant - RPA at a tech services company with 11-50 employees
Real User
Enables our clients to get their work done within half of the time that it is done manually
Pros and Cons
  • "The tech support that UiPath provides to the licensed user it is really helpful. There were some scenarios when my issue was resolved within 24 hours. Also, I like the constant updates that UiPath provided to us."
  • "As in my opinion, debugging needs more improvement. Also, if we get any other tool or technology which helps extract information from the scanned or handwritten document than that will be really helpful as a user and for our clients as well."

What is our primary use case?

I am using it for a project that we did for our client e.g HR automation in which we create, update, and delete the employee the database which includes master data management, active directory, and SNOW as the used environments for the solution.

How has it helped my organization?

UiPath helps our clients achieve their goals like with RPA. Now, with UiPath they get their work done within half of the time that it is done manually. They have more accuracy in their tasks and it has become easier to maintain. Before they reach the office they already have all the work done by the bot in their desk.

What is most valuable?

The tech support that UiPath provides to the licensed user it is really helpful. There were some scenarios when my issue was resolved within 24 hours. Also, I like the constant updates that UiPath provided to us.

What needs improvement?

As in my opinion, debugging needs more improvement. Also, if we get any other tool or technology which helps extract information from the scanned or handwritten document than that will be really helpful as a user and for our clients as well.

For how long have I used the solution?

I have been using UiPath for two years.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
UiPath
June 2022
Learn what your peers think about UiPath. Get advice and tips from experienced pros sharing their opinions. Updated: June 2022.
610,518 professionals have used our research since 2012.
Director at a consultancy with 501-1,000 employees
Real User
A flexible tool that is easy to learn and use, saves us time spent on financial administration
Pros and Cons
  • "Our consultants have been able to go through the training videos and pick up the ability to build their own automations."
  • "I would like more incorporation of AI features to allow for intelligent character recognition."

What is our primary use case?

We primarily assist clients in deploying UiPath within Finance/Accounting and Internal Audit but have also realized the benefits of deploying it within our accounting function to assist with expense reporting and invoice processing.

We have also successfully complemented our technology solutions practice, which deploys ERP systems such as Workday and Coupa, where we have built some specific automations to accelerate deployment and assist with normal processing.

How has it helped my organization?

We have been able to save several hours each month allowing our staff to focus on more value-added efforts. For just downloading expense reports, a staff accountant can save between four and five hours each month. A lot of the prep work needed to send out invoices to clients is now being completed through automation.  

What is most valuable?

The most valuable features are the flexibility of the tool, ease of use, and training. We spend more time documenting the process and exceptions, wherein the build component doesn't take too long. Our consultants have been able to go through the training videos and pick up the ability to build their own automations.  

What needs improvement?

I would like more incorporation of Artificial Intelligence (AI) features to allow for intelligent character recognition which can account for different formats and unstructured data. Specifically, the ability to not have to create templates for various formats to account for variation and rather intelligently extract key data regardless. There are some AI-like features in beta, but we are very interested in deploying now. 

For how long have I used the solution?

We have been using UiPath over two years.

What do I think about the stability of the solution?

If built and deployed correctly, the solution is very stable.

What do I think about the scalability of the solution?

The scalability is great! There are several use cases already and an endless possibility of areas where UiPath/RPA can be leveraged. 

How are customer service and technical support?

I haven't had to interact with technical support, as of yet.

Which solution did I use previously and why did I switch?

We did not use another solution prior to this one.

How was the initial setup?

The initial setup is straightforward, both from interaction with systems and security. 

What about the implementation team?

We deployed this solution in-house.

What was our ROI?

We have been able to avoid hiring more staff accountants, so more cost avoidance.

What's my experience with pricing, setup cost, and licensing?

Plan for the future! Don't just focus on trying to buy a license to meet your current need, but look to have the right infrastructure in place to help you scale. The investment is relatively small compared to the potential in qualitative and quantitative benefits that can be achieved.

Which other solutions did I evaluate?

We do have past experience, but when it came to deploying in our internal operations team, we focused on UiPath. We have found UiPath to be the most flexible to deploy.

What other advice do I have?

We are excited to see the new game-changing features with UiPath!

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: We are an implementation partner and also a customer (using it with our internal operations).
Johanna Jancsó - PeerSpot reviewer
Consulting Specialist at Goodwill Consulting
Real User
Helpful Academy for learning the product, good support, and saves our business time on repetitive tasks
Pros and Cons
  • "I found the UiPath Academy very valuable and it has helped us to understand the product we are working with."
  • "The platform that shows the reports and errors is not too transparent."

What is our primary use case?

Our primary use of this solution, as a company, was to eliminate or at least simplify and reduce the number of boring, repetitive administrative tasks that take our precious time.

We are a business consulting company and lots of clients try to contact us on multiple channels that we are available on. Our company, in partnership with UiPath, implemented an unattended robot that saves our time and energy. We call it our colleague that works independently, full time and helps us without requiring emotional support.

How has it helped my organization?

As employees, we no longer have to waste a significant period of time each day by copying data from one part to another. Instead of that, we can focus on more important things like customer satisfaction, consulting our partners, delivering business plans, etc.

This product improved our employee satisfaction rate, improved the sales department performance in general, and created a gap in the marketing department that can be covered by more complex projects like website updates, social networking with customers, etc.

What is most valuable?

I found the UiPath Academy very valuable and it has helped us to understand the product we are working with. I attended the course and I am about to complete more courses so that I can benefit from this brilliant opportunity. It is free for everyone who is interested.

UiPath Community Forum and UI Connect are free and can be accessed by anyone as well. There, I could find all of the information that I needed. The most interesting part was accessing UiPath Studio, where you can try to improve your technical skills and try building a robot.

What needs improvement?

The platform that shows the reports and errors is not too transparent. I experienced it at my workplace when showing the reports, where the platform looks unfriendly and it is not very transparent, especially compared to the other features of the product.

The monitoring period should be shortened as soon as possible, as most companies won't have one to two months available to implement and test the RPA. People want results instantly when talking about an investment.

I would also like fewer errors, please.

For how long have I used the solution?

I have been using UiPath for between four and five months in the company I work for.

How are customer service and technical support?

Technical support has been responsive and helpful. 

Which solution did I use previously and why did I switch?

This is my first experience with RPA software.

How was the initial setup?

The initial setup was as transparent as it could be.

What about the implementation team?

We implemented through a vendor team and they were pure experts.

What's my experience with pricing, setup cost, and licensing?

This solution is worth the investment.

Which other solutions did I evaluate?

We did not evaluate other options before choosing UiPath.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Business Analyst RPA at a tech services company with 10,001+ employees
Real User
Good support and provides stable automation for simple processes
Pros and Cons
  • "Technical support for UiPath is great."
  • "I would like to see some artificial intelligence for UiPath that would help us with OCR and other things like computer vision."

What is our primary use case?

We are a company that provides technical services and this is one of the solutions that we implement for our clients. One of our use cases is to help automate simple processes for banks.

How has it helped my organization?

In all of our processes, the time to complete them is still improving. We are always trying to minimize the time that each one takes. Our system automatically compares the performance between the robot processors and the manual processors.

What is most valuable?

UiPath is easy for the clients to use. We have an Excel file that contains the parameters and this is used to start their applications.

What needs improvement?

I would like to see some artificial intelligence for UiPath that would help us with OCR and other things like computer vision. AI would be helpful for us to implement those kinds of solutions.

For how long have I used the solution?

We have been using UiPath for a year or two.

What do I think about the stability of the solution?

We have used the Community Edition and the Enterprise Edition, and we have not had any problems with stability.

How are customer service and technical support?

Technical support for UiPath is great. When we look for something, we usually find it on their website. They also get back to us rapidly and provide responses to every request, even when we contact them by email.

How was the initial setup?

Deploying a process that is simple or of medium complexity takes between one and two months.

What's my experience with pricing, setup cost, and licensing?

This solution is not cheap but the price is worth it because by following the documentation and using the support, you get good robotic processes that are stable. Overall, we are satisfied with the pricing.

What other advice do I have?

Overall, I would recommend UiPath. My advice for anybody who is considering this solution is to look at their website because it is very helpful and it can help them to make a decision about implementing it or not.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Software Engineer In Test at CenturyLink
Real User
OCR and text validation features help us save time on manual tasks
Pros and Cons
  • "Scraping data from the application using OCR and other text validation features is amazing in UiPath."
  • "UiPath support needs to be a bit quicker than it is currently."

What is our primary use case?

We have a system to create a multiple orders to perform automation testing. Here, UiPath helps us to create a bunch of orders without the hassle of creating a separate automation suite for this need.

When creating orders manually became a tough job for the user then it needed a benchmark for us to resolve this kind of situation to make teams more agile at work. This motivated us to find a solution to counter this problem in our organization. Definitely, it has helped to make us more agile. 

How has it helped my organization?

UiPath has helped us to achieve our goal as we are able to do what we intended to with automation. We are now dependent on UiPath to create the orders instead of having to do this manually. Earlier, this used to happen in a very traditional way and it was time-consuming, but UiPath has helped to perform this task with lightning speed. Now, we have more focus on implementing other things smoothly. 

What is most valuable?

Scraping data from the application using OCR and other text validation features is amazing in UiPath. These have helped us to create a reliable solution for our needs.

What needs improvement?

UiPath support needs to be a bit quicker than it is currently. They need to be very quick when they see a customer is struggling with something and taking the step to contact support.

The UiPath team needs to put some effort into improving the support section online. They should also improve the UiPath community forum so that beginners can receive help with activities that they require. 

For how long have I used the solution?

I have been using UiPath for the past eight months.

What do I think about the stability of the solution?

Stability is a part where I would definitely rate UiPath a five out of five. It is really the best among all RPA products in this regard. 

What do I think about the scalability of the solution?

We have a small flow that we have automated, but I feel UiPath will not let us down if we increase the capacity.

How are customer service and technical support?

This is a part where I really think that UiPath needs improvement. They need to take up the issues from customers very quickly and resolve them on the highest priority.

Which solution did I use previously and why did I switch?

We had not used any other RPA solution before UiPath.

How was the initial setup?

This solution is very easy to set up. There is a bit of a hassle if support is expected from the UiPath team.

What about the implementation team?

We have implemented using our internal team.

What was our ROI?

Significant manual efforts put into tasks have been reduced and a good amount of time is being saved. Overall, our time savings results in ROI.

What's my experience with pricing, setup cost, and licensing?

The setup cost is minimal as far as other options are considered. 

Which other solutions did I evaluate?

We did indeed evaluate other options before choosing UiPath. We thought to use Automation Anywhere for our RPA needs but after doing some research, we chose UiPath.

During the evaluation process, we found significant failures when performing tests on exactly the same tasks.

What other advice do I have?

UiPath is the most amazing RPA solution available in the market. Certainly, this gets plus points when it comes to feature versus cost ratio. Therefore, I would highly recommend UiPath because it comes with more stability and reliability than other solutions.

There are some features like different types of recorders. For example, Citrix and desktop are the variants we have in UiPath to solve our problems.

Other than the issues with technical support, I think that UiPath is a complete package for automating solutions in a rapid and fast environment.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
reviewer1266324 - PeerSpot reviewer
RPA Solutions & Support Lead at a consultancy with 10,001+ employees
Real User
Allows use of .NET classes and the technical support is good
Pros and Cons
  • "The most valuable feature that UiPath has is the ability to be able to use .NET functions."
  • "I feel that a Host Admin, being a master Admin, should be somehow able to login to different tenants."

What is our primary use case?

I started using UiPath version 2017.1 and currently, I am using 2018.4.6.

We had a requirement of fetching emails, which are basically requests from clients filled on our website form. We read those emails and process the data filled by the user in the form. There are different forms like a request to provide reports, a request to add or delete a user, etc.

After reading these emails, the bot has to take the necessary action on our Primary CRM application. Depending on the request type, the bot will navigate to the necessary module in the application and perform the request as defined in the email request. 

How has it helped my organization?

Earlier, we had a team of around 20 people working in one shift to handle these requests. We were able to scale back on 15 of these team members and utilize them for other work in the organization.

Five people are still required to process exceptions that the bots are not able to process due to multiple reasons. Additionally, the UiPath bots helped process the requests for the entire day, compared to the processing happening only during business hours. 

We were also able to reduce the time taken to process each request from approximately ten minutes to two minutes.

What is most valuable?

There are many RPA tools available in the market.

The most valuable feature that UiPath has is the ability to be able to use .NET functions. Basically, all of the data manipulation functions and classes available in .NET are accessible in UiPath and this makes it easier to cast data and use it correctly. 

Apart from this, the Queue is one of the best things that other tools do not have. This enables us to have work items queued and then run multiple bots to pick up items and work on them simultaneously.  

What needs improvement?

As more and more organization units are trying to use RPA, there might be a need to have separation of data within multiple tenants or organizational units. Not only on the front-end but also the ability to have a separate database for each Tenant. This will leave no room for the enterprise security team to raise questions on data separation. 

I feel that a Host Admin, being a master Admin, should be somehow able to login to different tenants. 

For how long have I used the solution?

I have been using UiPath for the past two years.

What do I think about the stability of the solution?

UiPath is quite a stable product. I haven't seen many issues and I rarely had to contact the support team for reporting issues.

What do I think about the scalability of the solution?

UiPath is completely scalable. Right from giving you an option to segregate processes between different organizational units to expanding to multiple robots.

How are customer service and technical support?

Customer Service is prompt and the technical support team is highly efficient and knowledgeable.

Which solution did I use previously and why did I switch?

We used Automation Anywhere earlier, which is a more user-friendly and less complex RPA tool compared to UiPath. We finally had to switch due to certain capabilities that were restrictive in AA. Stability was also a factor.

What's my experience with pricing, setup cost, and licensing?

I think the setup cost is quite nominal, but the licensing might be on a higher side when compared to Automation Anywhere. However, we should not forget about the features and flexibility which UiPath has.

Which other solutions did I evaluate?

We did not evaluate any other options. We moved from Automation Anywhere to UiPath.

What other advice do I have?

I think that for the most part, this product has all of the required features.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Umar  Farooq , OCS - PeerSpot reviewer
Oracle ERP Consultant at Al Falak
Real User
Saves time and reduces errors for invoicing and bank reconciliation
Pros and Cons
  • "The most valuable features are the UiPath studio tools with the recording feature to capture the navigation of the process on the screen."
  • "In most cases, the results from the software are the same and not variable. This means that we have to define the variable by editing the flow chart."

What is our primary use case?

We use robotic process automation to automate the business process of the company.

We are using the Oracle JD Edwards. We have automated the HR process for the payroll and payslips.

We used UiPath for the scanning of attachments and uploading/attaching them in the Oracle system automatically. Previously, we used to take a day or two in doing so. Most of the daily human errors are minimized.

We used this for automated internal requests including automatic reconciliation instead of several clicks from the user and automatic correction of the master records or any change required.

How has it helped my organization?

It has improved the work process of a task that used to take two days and is now done during the breaks of the employees. This means employees can do other tasks.

It has improved the time it takes to do the bank reconciliation from the system. It now matches the value based on the common transaction number and the reconciliation is done.

Secondly, the attachment of documents to the invoice, which is sometimes missed, is a very basic process to do. It used to take a lot of time, so instead, employees can now do productive work rather than attaching the PDF file to the transactions.

What is most valuable?

The most valuable features are the UiPath studio tools with the recording feature to capture the navigation of the process on the screen.

The Excel data, which takes a lot of time to upload in software like Oracle and SAP, can be done through the screen instead of the back end.

I personally use the features of uploading the massive records from the front end through the UiPath studio instead of uploading them through the interface table, which sometimes gives an error resulting in having to troubleshoot and check the logs of the application. It has benefits of its own but sometimes in such cases, UiPath is very handy.

What needs improvement?

It's a very powerful tool but it can still be improved in many ways. In most cases, the results from the software are the same and not variable. This means that we have to define the variable by editing the flow chart. This case happens when we are recording the navigation from the web. Moreover, sometimes there are lots of screens in the process and decision making is required.

I believe in the future this process will be handled by the click of a button or automated in a better way, with minimum human intervention.

For how long have I used the solution?

I have almost one year of hands-on experience with the product.

What do I think about the stability of the solution?

UiPath studio and orchestrator are pretty stable unless some human intervention is required within the process workflow.You might face hang or freeze but very minimal.

It can be case to case for the system you are using while i did install it i faced.

What do I think about the scalability of the solution?

The scalability is fantastic.

How are customer service and technical support?

The customer support is amazing.

Which solution did I use previously and why did I switch?

We did not have such a process in place before this.

How was the initial setup?

Coming from an ERP background, I did not find the initial setup to be very complicated.

The configuration is easy to do.

What about the implementation team?

We implemented this solution using our in-house team.

What was our ROI?

We have not calculated ROI to this point.

What's my experience with pricing, setup cost, and licensing?

UiPath is not very pricey. If you purchase an Orchestrator then it's pricey but you receive the benefit that it runs many processes simultaneously.

Which other solutions did I evaluate?

I did not evaluate other options before choosing UiPath.

What other advice do I have?

I can't wait to have automation with every human in portable devices. It will automate not just the business process but daily life activities.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Sourav Kumar Das - PeerSpot reviewer
Full Stack Developer at a tech services company with 11-50 employees
Real User
Excel automation and Web scraping help to automate many of our tedious tasks
Pros and Cons
  • "The features that are most valuable are Excel Automation, Web Automation, Web Scrapping, and CV Automation."
  • "I would like to see improvements made in OCR, Captcha Automation, and PDF extraction."

What is our primary use case?

My primary use case of this solution is automation. Where there are tedious tasks, we use the automation in those areas or sectors. I am a trainer and learner. It also helps others because it does not involve much coding.

How has it helped my organization?

UiPath was recently implemented and we have started migrating to this technology. From my perspective, it's useful for solving any repetitive tasks in any field.

What is most valuable?

The features that are most valuable are Excel Automation, Web Automation, Web Scrapping, and CV Automation. We had small tasks so we used these types of automation. As a trainer, these automation types are useful.

What needs improvement?

I would like to see improvements made in OCR, Captcha Automation, and PDF extraction. There should be a clearer way of performing web scraping, such that it is simpler to do.

Overall, more add-on features would improve UiPath.

For how long have I used the solution?

I have been using UiPath for four months.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
reviewer1249089 - PeerSpot reviewer
Customer Experience Specialist - RPA at a computer software company with 5,001-10,000 employees
Vendor
Automation of rule-based and mundane tasks allows time for more productive activities
Pros and Cons
  • "The employee's productive hours increased and they were able to handle more transactions and focused on better quality work that needs human intelligence."
  • "A self-coding robot can be a very useful tool in the future."

What is our primary use case?

I'm working at a computer software company, where we're bringing digital transformation using UiPath. All rule-based and mundane tasks are identified and automated using RPA. We have about 25 bots in production now. Data processing, file handling, email automation, and related activities are running in production.

What is most valuable?

The most valuable features are the ability to interact with almost all applications in Windows, ease of programming, excellent forum support for developers, free academy training, Orchestrator capabilities for BOT handling, and Citrix-supporting features during development.

What needs improvement?

Robotic process automation should mold and grow into intelligent process automation where a BOT can handle more than just robotic and simple tasks. I'm sure UiPath is working towards it.

A self-coding robot can be a very useful tool in the future.  

For how long have I used the solution?

We have been using UiPath for three years.

What was our ROI?

The ROI was quick and measurable. The employee's productive hours increased and they were able to handle more transactions and focused on better quality work that needs human intelligence. Some processes were developed in human-BOT collaboration as partial automation.

What other advice do I have?

The R&D focus of UiPath is really impressive.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
reviewer1251909 - PeerSpot reviewer
User at a tech services company with 11-50 employees
Real User
Supports Python and .NET code for ease of development, and the community support is good
Pros and Cons
  • "The inbuilt RE Framework makes development easier and fast."
  • "The Community Edition is not stable, so end-users working on the Community version may find some errors or issues when using this tool."

What is our primary use case?

I have worked in many industries and domains like healthcare and finance. I have automated web-based applications and Email automation.

Automated an end-to-end process that starts with the user raising a request in BMC Remedy. It handles requests for respective Roles in the GRC System of SAP. This process includes identifying the Request number from the BMC remedy Ticket. The BOT identifies respective control owners for requested roles and requests the controlling owner for their approval. Then BOT performs the Approval/Rejection process accordingly.

How has it helped my organization?

UiPath has improved my organization in many ways. With the help of UiPath, we were able to automate our mundane and repetitive tasks and this has saved us lots of time. Also, it has enhanced our productivity and reduces the error rate. We were able to complete our tasks as per client requirements.

What is most valuable?

Orchestrator is the feature that allows making use of robots for remote location systems. The work queue is the added advantage to maintain the bot data.

The inbuilt RE Framework makes development easier and fast.

UiPath helped me to automate the various complex and mundane processes. You can also run your Python and .NET code in UiPath, which makes the development easy.

The UiPath interface is very user-friendly and also it is easy to learn and use.

There are many online certifications in the UiPath Academy, so it helps the user to become a certified developer and learn everything from the online courses.

Support from the UiPath community is very good.

What needs improvement?

There are some problems with selectors and in PDF extraction so it could be improved a little bit.

There is a bug in UiPath that occurs when the URL of the web page changes. We are unable to scrap the data from that application page.

The Community Edition is not stable, so end-users working on the Community version may find some errors or issues when using this tool. Also, debugging is not as expected. A lot of issues occur during debugging.

For how long have I used the solution?

I have been working on UiPath for one and a half years.

What do I think about the stability of the solution?

UiPath is good stability-wise. I have had a great experience with UiPath.

What do I think about the scalability of the solution?

I find that the scalability of this tool is very good.

How are customer service and technical support?

Support from UiPath technical community is very good and the response time, I would like to say, is very prompt.

Which solution did I use previously and why did I switch?

We did not use another RPA solution prior to UiPath.

How was the initial setup?

I was not involved in the Setup part. I had a team for this but as per my understanding, this tool is easy to setup.

What about the implementation team?

I have implemented this through the in-house team.

Which other solutions did I evaluate?

We did not evaluate other options.

What other advice do I have?

UiPath is a very complete software and allows you to make different robots depending on the system. Its main function is to save time and automate project management, which it does very well. It allows you to remove software and in this way, you will return to Create them but automated so that artificial intelligence (AI) can work correctly. It collaborates with employees.

It is possible to automate, for example, Excel files so that the forms can be filled automatically and not manually.

Overall, I am very happy and I recommend it.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
reviewer1250688 - PeerSpot reviewer
User at a tech services company with 51-200 employees
Real User
Excel sheet manipulation and data scraping functionality help save time on manual tasks
Pros and Cons
  • "I can easily get support from the UiPath forum and through the mail."
  • "I would suggest that UiPath be released for use on other platforms."

What is our primary use case?

I actually went for a powerup automation hackathon conducted by UiPath, which gave me the idea to implement this in my organization. I used the product, experienced it, and I'm here. UiPath reduced a lot of manual work and I am getting positive reviews from the company.

How has it helped my organization?

UiPath has helped with automation to categorize emails, text capturing to get detailed information about the organization, and reduced manual work a lot which can't be said explicitly. We even tried to used UiPath as a testing tool, and it helped speed development for the project.

What is most valuable?

The most valuable features are Excel Sheet manipulation operations and the Data Scrapping Wizard.

It provides for easy implementation of the project, where we can easily develop without coding, and there is well-defined process management in the orchestrator.

I can easily get support from the UiPath forum and through the mail.

What needs improvement?

I would suggest that UiPath be released for use on other platforms.

For how long have I used the solution?

Almost a year I am using UiPath, well developed.

Which solution did I use previously and why did I switch?

Previoiusly, we did not use any other solution, this is the first.

What other advice do I have?

The new version is good. It met all of the requirements and more features have been added.

UiPath Studio has improved a lot, testing the custom activity. Previously, UiPath would get a few errors while developing the project, but now it's completely gone.

The new user interface is integrated with Orchestrator and it is awesome.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
reviewer1249323 - PeerSpot reviewer
User at a educational organization with 501-1,000 employees
Real User
Appealing GUI and the Orchestrator queues are helpful for large volumes of data
Pros and Cons
  • "The training available in UiPath is really awesome and the material makes you automation-ready so that one can work on real-time projects."
  • "I would like a way to add priority to the outgoing mails from UiPath studio."

What is our primary use case?

I use it to provide training on UiPath.

In the past, I have used UiPath to automate the debit card activation web portal. The task is to read data from Excel and put it into the web portal.

I used it for DMS portal automation as well, after reading scanned PDFs and updating data in the DMS portal.

How has it helped my organization?

Currently, I work as a trainer, and the community edition has helped me train many developers in Uipath.

What is most valuable?

The most valuable feature is Orchestrator Queues, as it comes in really handy when processing large sets of data.

I find the great GUI of UiPath very appealing.

The training available in UiPath is really awesome and the material makes you automation-ready so that one can work on real-time projects. 

What needs improvement?

Below are the three features that need improvement:

  • Allow "Wait for task" to be used in XAML files other than Main.
  • Allow mail-type variable to be stored in Orchestrator queues.
  • I would like a way to add priority to the outgoing mails from UiPath studio.

For how long have I used the solution?

I have been using UiPath for one year.

What do I think about the stability of the solution?

I would rate stability at 90%.

What do I think about the scalability of the solution?

Easily scalable by buying licenses from platform.uipath.com.

How are customer service and technical support?

The technical team at UiPath is really very helpful.

Which solution did I use previously and why did I switch?

I did not use another RPA solution prior to UiPath.

How was the initial setup?

The initial setup is straightforward.

What about the implementation team?

I would rate my vendor team a nine out of ten.

What's my experience with pricing, setup cost, and licensing?

My advice is to use the community edition first to automate a small business process and then go full-on with UiPath.

Which other solutions did I evaluate?

I evaluated Automation Anywhere.

What other advice do I have?

 Its great software. Just download UiPath and try for yourself.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
reviewer1252698 - PeerSpot reviewer
User at a wholesaler/distributor with 10,001+ employees
Real User
Drag and drop interface minimizes development time and high-density robots simplify management
Pros and Cons
  • "The drag and drop interface of Studio is very valuable as it minimizes the development time."
  • "Orchestrator can be improved by making the landing page dashboard customizable based on what information and stats we want to see as an organization."

What is our primary use case?

In our organization (Global Business Services), we do a lot of automations in the Windows environment. In the past, we've used a lot of VBA macros and VB scripts but maintaining support for more than 1000 macros has become a very difficult task. UiPath, as an end-to-end RPA solution, solves many issues and limitations of the previous setup.

How has it helped my organization?

We were managing more than 1000 VBA macros and we knew there's even more out there in the business. By deploying UiPath bots, we have standardized the automation approach and it also gave us a centralized view and control of all automations deployed on the platform (Orchestrator).

What is most valuable?

The drag and drop interface of Studio is very valuable as it minimizes the development time. The Orchestrator is also a very integral part of the package as it allows us to deploy, monitor, and manage all of the bots in the platform.

The capability of creating and using high-density robots makes management simpler and straightforward.

What needs improvement?

The Studio can be improved by adding certain features like color-coding the activities. By letting the user change the color of the activity box (or by having different default colors for each type of activity), it's easier to identify activities especially when they are nested together.

The Orchestrator can be improved by making the landing page dashboard customizable based on what information and stats we want to see as an organization. The stats shown in the Orchestrator dashboard are very basic. Today, we had to make a separate web app that uses the Orchestrator API just to see the data that we want to see in a format that we prefer. Our business needs visibility on which country the failed/pending bots are servicing and how many jobs were completed based on tower assignments. These stats are not available out-of-the-box in Orchestrator.

For how long have I used the solution?

My organization has been using UiPath for more than a year now.

What do I think about the stability of the solution?

The system is pretty stable, the only limitation could be the hardware setup. If there is not enough RAM or CPU power on the machines where the bots are running, then it could result in system crashes.

What do I think about the scalability of the solution?

It's very scalable as you can start with one bot and make it do multiple processes. Adding the next bots is easy too.

How are customer service and technical support?

We have an assigned Customer Success Manager and he has been very helpful. He used to be a senior developer in UiPath and he's very knowledgeable. 

Which solution did I use previously and why did I switch?

UiPath is our first official RPA solution.

How was the initial setup?

The initial setup was straightforward. We had to build virtual servers and install UiPath in the machines, then opened up a couple of ports in the firewall and we were ready to go.

What about the implementation team?

We implemented using a vendor team and it took longer than expected despite the initially assessed simple approach. Getting the paperwork done and giving the vendor team access to the system probably took longer.

What was our ROI?

I don't have direct visibility on the ROI as a different team takes care of it, but since we started using UiPath, we have been more stringent on what kind of automation projects we take in as a developer team.

What's my experience with pricing, setup cost, and licensing?

UiPath has a Community version that is totally free (including Orchestrator) and has all the features. Any organization that wants to get into RPA should try that out and then look into the paid version.

Which other solutions did I evaluate?

We've had a demo by Blue Prism but ultimately we chose UiPath based on the support we received, as well as its capabilities.

What other advice do I have?

My advice for anybody who is considering this solution is to use the free Community version extensively and make use of the community forums. The RPA Academy is also a great resource, a one-stop shop to get educated in using UiPath and it's also free. Once your organization is ready to scale and go beyond free, UiPath offers reasonable pricing.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
SnehamayiSenapati - PeerSpot reviewer
RPA Application Developer at Fujitsu
MSP
User-friendly, reduces manpower for manual tasks, and integrates well with SAP HANA
Pros and Cons
  • "The most beautiful activity is sentiment analysis, where we can predict the good reviews and the negative reviews."
  • "A version history would be helpful because if two people in my team were working on the same project then the person who made the last change, as well as the date on which it was completed, would be recorded."

What is our primary use case?

The primary use case for this solution is to reduce manpower and achieve the best result with minimal time compared to doing tasks manually. This is a great advantage of this product because when doing tasks manually it takes many minutes of time but when the bot does it, it is finished in a few seconds.

How has it helped my organization?

I have several examples where UiPath has improved our organization. For example, our organisation was supporting a Japanese customer for handling tickets. Resolving those tickets manually usually took them 10 to 15 minutes but the bot was able to complete the task in four seconds. This is the great achievement.

There are many cases where UiPath reduces our work time and effort.

In our organisation, we have integrated with SAP HANA tools, which makes handling various situations easier.

What is most valuable?

The features like Data Scraping, Excel Automation, Mail Automation, System Automation, Secure credential activities, User events, and App integration are valuable to us. The integration like ABBYY OCR and Tesseract OCR are helpful. ABBYY OCR is a very good activity that can identify handwritten text, but to use this requires a licensed version.

UiPath requires less code writing and is user-friendly compared to some other solutions. The standard things can be automated very easily. The drag-and-drop activities make life easier.

The most beautiful activity is sentiment analysis, where we can predict the good reviews and the negative reviews. This gives us a great advantage.

Integration with different tools makes easier by using APIs.

What needs improvement?

1.For example: If two members are working in one project but different xaml files.

In one xaml file suppose i did few changes and if any more changes are required to do in the same xaml file the next member can see what changes has done in the activity and do the required changes.

Basically i mean the changes whatever we do there should be some place where we can see the history like Modified By, Modified Date and Modified Activity.

Which makes easy to track who is the last member to modify the xaml files.

2. There should be a global search mechanism for variables in the process flow and if the search is found then it should indicate that activity.

3. There should be activity/some mechanism where we can revert back the code of that particular date.

For how long have I used the solution?

I have been using UiPath for one year.

Which solution did I use previously and why did I switch?

I have used Salesforce, ServiceNow, and Frontend developer. Now, I have switched because this product makes the life of developers easier with respect to code implementation.

Which other solutions did I evaluate?

I have evaluated Salesforce and RunMyProcess products, which are cloud platforms.

What other advice do I have?

I have found this to be a very good platform to work on. It's in high-trend in the market now and very much a great thing.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
reviewer1249287 - PeerSpot reviewer
User at a retailer with 10,001+ employees
Real User
Good interface with a modern appearance that is easy to get started with
Pros and Cons
  • "The most valuable feature is the UiPath Studio, the graphical coding software, which has high usability and modern appearance."
  • "The attended bot functionality is in need of improvement."

What is our primary use case?

I am responsible for developing and improving RPA-software bots in my organisation. The processes we work on improving are in the field of finance. We started using UiPath and RPA as a technology about two years ago and are still improving and growing.

How has it helped my organization?

It is implemented within a larger strategy of optimizing processes in our organisation. The tasks which have been identified and thereafter automated with UiPath are now more efficient, achieving savings in personnel and improving quality in some fields.

What is most valuable?

The most valuable feature is the UiPath Studio, the graphical coding software, which has high usability and modern appearance. The number of functions is very good and is still being improved upon. These features allow you to fastly implement automation projects. Furthermore, it is quite easy getting started.

What needs improvement?

The attended bot functionality is in need of improvement. The use cases are rare and the licences are quite expensive (in relation to the use possibilities we see) for attended bots - Therefore we are currentlying neither using or planning to use them.

For how long have I used the solution?

I have been using UiPath for nine months.

What other advice do I have?

I have to say that I am overall very happy with the software and do see little need to give them advice. They have implemented a lot of new things over the past months.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Lakshman Ganta - PeerSpot reviewer
RPA Developer at Tata Consultancy Services
Real User
Reduces RSI for repetitive tasks, saves time, and increases productivity
Pros and Cons
  • "The cloud deployment option is particularly attractive to some customers for its flexibility and scalability, along with customary thin client advantages."
  • "The user access management could be improved such that we are able to set up user rights in a more sophisticated way."

What is our primary use case?

We use UiPath for:

  • Financial domain
  • Excel automation
  • SAP automation
  • Citrix automation
  • Usage of Orchestrator queues
  • RE framework
  • Automating password resets
  • Security and governance
  • Rule-based exception handling
  • Large group deployment
  • Centralized repository for version control
  • Execution logs and credentials

How has it helped my organization?

This solution has improved a lot in our organization. Many departments have started automating their daily manual tasks, which involve repetitive and rule-based jobs.

Cost-Effectiveness: There will be no lunch breaks, holidays, sick leave, or shift time allocated for robotic automation. It can be set to work on a repetitive cycle, and as long as it is maintained correctly, it will continue to do so until programmed otherwise. This eliminates the risk of RSI occurring.

Increased Productivity: Using robotic automation to tackle repetitive tasks makes complete sense. Robots are designed to make repetitive movements. Humans, also by design, are not.

Giving staff members the opportunity to expand on their skills and work in other areas will create a better environment in which the business as a whole will benefit. With higher energy levels and more focus put into their work, the product can only improve, which will also lead to extremely satisfied clients.

What is most valuable?

The most valuable features for us are:

  • Citrix recorder
  • UI Explorer
  • I used to connect using remote desktop and automated it using image automation.
  • The cloud deployment option is particularly attractive to some customers for its flexibility and scalability, along with customary thin client advantages.

What needs improvement?

The user access management could be improved such that we are able to set up user rights in a more sophisticated way. In the current version, if you grant, for example, Execute access to a user, it can execute all robotized processes in the given environment. You cannot specify the rights at the process-level.

For how long have I used the solution?

I have been using UiPath since August 2016.

Which solution did I use previously and why did I switch?

Before using RPA, we did the work manually. Once we became aware of this solution we tried to automate our work and achieved success. This has made our lives easier.

What was our ROI?

The increase in production at a lower cost produces obvious benefits for any manufacturer. The cost of investment can be recovered in a relatively short space of time and the gains from that point onwards are exponential, to say the least.

What's my experience with pricing, setup cost, and licensing?

The initial investment cost is expensive, but I promise you guys this will be very helpful as we can easily automate applications and our productivity has increased.

Which other solutions did I evaluate?

I didn't evaluate any other option, rather I directly chose UiPath and started working. It proved my decision correct and I can say it's the leading RPA tool in our market now.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
reviewer1250724 - PeerSpot reviewer
User at a university with 51-200 employees
Real User
Little knowledge of coding or RPA required to save time and eliminate errors in manual tasks
Pros and Cons
  • "UiPath RPA needs very little coding knowledge, as designing software robots is done largely using drag-and-drop."
  • "They still need some improvement in their new version of UiPath Studio, called StudioX, to improve design for Excel and email automation work."

What is our primary use case?

I am using UiPath RPA for my ERP entry where I update hundreds of data elements within minutes by RPA robots. UiPath gives you the degree of freedom in these robots to work according to your requirements. It is very easy to use even without coding knowledge, and it can be implemented with little knowledge of RPA.

How has it helped my organization?

In my organisation, we have 5000 students and 350 professors. To update their profile regularly, we need between five and eight people spending lots of time and after many reviews, there are always typing mistakes. Now with UiPath robots, we can complete this task within hours and without error.

What is most valuable?

UiPath RPA needs very little coding knowledge, as designing software robots is done largely using drag-and-drop. We can run these robots without installing them in our system, using the cloud-based system instead.

The attended robot that works in conjunction with an operator is very valuable. 

What needs improvement?

They still need some improvement in their new version of UiPath Studio, called StudioX, to improve design for Excel and email automation work.

The OCR functions need to be improved.

For how long have I used the solution?

We have been using UiPath for one year.

Which solution did I use previously and why did I switch?

UiPath is my first RPA experience.

How was the initial setup?

The initial setup is very easy to use and install.

What's my experience with pricing, setup cost, and licensing?

The best thing is that the UiPath Software is available as a Community Edition that is free and sufficient for personal use or small business.

Which other solutions did I evaluate?

I did not personally evaluable other RPA options. I heard only about UiPath because my company assigned me to learn UiPath RPA.

What other advice do I have?

I have been using UiPath for more than a year and find it very comfortable to use.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Google
Disclosure: I am a real user, and this review is based on my own experience and opinions.
reviewer1250967 - PeerSpot reviewer
User at a financial services firm with 51-200 employees
Real User
Smooth OCR capability, data scraping, and snippets help to automate tedious jobs
Pros and Cons
  • "Smooth integration of OCR, which is very quick, is a useful feature."
  • "The regular update of the Community Edition means that the UiRobot path is constantly changing on every update."

What is our primary use case?

I am an RPA developer and I am primarily using this solution to fill up timesheets in an internal portal. I use Windows 10, 64 bit. My team uses a mix of Windows 7, 8, and 10. It is suitable for daily and weekly tasks, which pretty much don't change over time, and is what I choose to automate parts of my team's work.

How has it helped my organization?

We are an IT company that works on both products and services. UiPath has helped to automate tedious data-filling jobs for test data creation (Testing), and data extraction jobs from public websites (HR). It has added a new capability which we can showcase to our clients.

What is most valuable?

Data Scraping is definitely a unique and useful feature that we had not known about before.

Smooth integration of OCR, which is very quick, is a useful feature.

Manage packages to get more packages.

Save as a Template feature.

Snippets are really useful as a reference for logic.

Plus button between activities & Ctrl+Shift+T is very useful in adding activities quickly.

What needs improvement?

Having the ability to run the bot from a single click will help to democratize the RPA.

Currently, I am running the XAML file from command prompt mode and this is causing inconvenience every time I update the XAML file.

The regular update of the Community Edition means that the UiRobot path is constantly changing on every update.

For how long have I used the solution?

I have been using UiPath for the past one and a half years.

What do I think about the stability of the solution?

There are not many complaints on the stability of this solution. Though the regular updates of the Community Edition have given me trouble at times, it has been quickly resolved in the subsequent updates. I think that the UiPath Forum portal is one reason for this.

What do I think about the scalability of the solution?

According to me, on one side it is creating a buzz and everybody wants to be part of it. On the other side, there is resistance to embrace new technology in their process. Only over time, this can be scalable and it cannot be done quickly.

Which solution did I use previously and why did I switch?

This was my first RPA tool.

How was the initial setup?

The initial setup is straight forward. This got better after integrating the Chrome extension setup in the UiPath studio itself.

Which other solutions did I evaluate?

I did not evaluate other RPA tools.

What other advice do I have?

The UiPath product team is doing an awesome job. Keep it up.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
reviewer1250673 - PeerSpot reviewer
User at a tech services company with 501-1,000 employees
Real User
Reduces processing time without sacrificing quality and has good support
Pros and Cons
  • "UiPath is great for desktop automation because it integrates well with applications and we are able to tailor selectors to our needs."
  • "One scenario where it is not great is on remote desktop automation, where applications are not directly accessible."

What is our primary use case?

UiPath is the go-to tool if you need to automate tasks that can be combined to create an automated process. We provide services to customers using UiPath. They come to us with their needs, be it to improve performance, accuracy, or reduce costs, and we help them by automating processes that, most of the time, consume too much in terms of unnecessary human resources.

How has it helped my organization?

We have many successful cases where the customer has noticed an important reduction in processing time while also maintaining excelent quality.

What is most valuable?

This solution is especially efficient if the process being automated involves legacy applications that do not and can not be automated using APIs.

UiPath is great for desktop automation because it integrates well with applications and we are able to tailor selectors to our needs. 

What needs improvement?

One scenario where it is not great is on remote desktop automation, where applications are not directly accessible. It does, however, have some features to facilitate this kind of automation and definitely stands out from the competition because of things like that.

For how long have I used the solution?

I have used UiPath for the last nine months.

What do I think about the stability of the solution?

The product is very stable and no weird behaviours should be expected.

What do I think about the scalability of the solution?

This solution is extremely scalable. It has a cloud platform to manage the workforce and can work with parallelism.

How are customer service and technical support?

The support team responds fast and seem to be interested in solving problems.

Which solution did I use previously and why did I switch?

I have used Kryon.

How was the initial setup?

The initial setup is not really complex.

What about the implementation team?

We implemented UiPath through a vendor and they seemed to be experts.

What was our ROI?

Our ROI varies from project to project.

What's my experience with pricing, setup cost, and licensing?

There are different licensing options and you should study which one better suits your company's needs.

Which other solutions did I evaluate?

We did not evaluate other options because we work with the tools that our customers buy and we do not get a say in what they acquire.

What other advice do I have?

There is no doubt why UiPath is the market leader, it is very robust, flexible and has great learning material and documentation. The team and community behind this product are amazing.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
reviewer1250985 - PeerSpot reviewer
User at a tech services company with 51-200 employees
Real User
Convenient data handling features and a responsive community that is willing to help
Pros and Cons
  • "Quality of life improvements such as the multiple assign activity and more recently, the ability to change arguments to variables and vice versa are very appreciated."
  • "More quality of life improvements like automatic argument inheritance would be an improvement."

What is our primary use case?

Our primary use case is RPA Consultancy for clients. We have been building robots for our clients in many environments. These include attended and unattended robots that are on both web-enabled machines and local machines (Due to Security Concerns). They span across many industries as well. 

How has it helped my organization?

UiPath is by far the best RPA platform on the market. We have been building robots for our clients and saved many manhours and have very satisfied clients. As the best RPA Platform, it has provided lots of value through both our internal projects and for our clients.

What is most valuable?

The most valuable features are the helpful community and the ease of use. The fact that the community is responsive and willing and able to help is wonderful. Features that allow for convenient data handling are very useful as well. Simple things like being able to manipulate data in memory are not available in most competitors.

Quality of life improvements such as the multiple assign activity and more recently, the ability to change arguments to variables and vice versa are very appreciated. It shows that UiPath has been taking feedback from the community and acting on it to improve the platform.

What needs improvement?

More quality of life improvements like automatic argument inheritance would be an improvement. Also, have more courses, maybe for more prominent packages like enhanced REF, and the others released together with 2019.4. I also hope that UiPath can be closer partners with us.

For how long have I used the solution?

We have been using UiPath for one year.

What do I think about the stability of the solution?

UiPath is a stable solution. 

What do I think about the scalability of the solution?

It is scalable, especially with the use of Orchestrator.

Which solution did I use previously and why did I switch?

We use Automation Anywhere as well.

How was the initial setup?

The initial setup is relatively simple, but I have not personally done fancy stuff with installations thus far.

What about the implementation team?

Our in-house team builds the bots and deploys them.

What was our ROI?

Our ROI is high enough.

What's my experience with pricing, setup cost, and licensing?

UiPath is a good deal all round.

Which other solutions did I evaluate?

We have worked with both Automation Anywhere and Kryon.

What other advice do I have?

It is the market leader in RPA and my go-to software when looking at automating business processes. Kudos to the team.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
reviewer1249284 - PeerSpot reviewer
User at a tech services company with 10,001+ employees
Real User
Easy to implement and use for automating processes in our CRM
Pros and Cons
  • "UiPath has helped to make all of the internal business processes lighter, enabling my company to save costs in time and speed for all of them."
  • "The training could be improved by clarifying more and more at every step."

What is our primary use case?

We primarily use this solution for one of our business use cases. 

We are building robots with Safyr CRM. They are scheduled by Orchestrator and we are handling every step: Solution, design, followups, stacks, consulting, and finally implementation. Nowadays we are using robots internally but we will start with third-party clients in 2020 Q2.

How has it helped my organization?

UiPath has helped to make all of the internal business processes lighter, enabling my company to save costs in time and speed for all of them. Also, we are researching all implementation models to get the resources for a quick and agile response to all business cases within several markets.

What is most valuable?

Orchestrator is the definitive feature for me as it has the real meaning of robotic automation. The Orchestrator in UiPath has a lot of similarities with every RPA tool I have used, both for automations and machine managing. They remind me of tools like Jenkins or OpenShift UI. Simple and cool.

What needs improvement?

Since I am not an expert, I am looking to the training lessons. The training could be improved by clarifying more and more at every step.

We would like better integration with custom environments and external inputs like forums or integrations with other robotic frameworks.

For how long have I used the solution?

We have been using UiPath for two months.

Which solution did I use previously and why did I switch?

We did not use another RPA solution prior to UiPath.

How was the initial setup?

UiPath is very useful and easy to implement.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Srđan Suć - PeerSpot reviewer
Technical Consultant at Ibis-Instruments d.o.o.
Real User
An intuitive tool for that saves us time with repetitive and boring tasks
Pros and Cons
  • "From jobs that require reading and processing emails, to jobs that require scraping information from web pages, this tool allows us to do anything that can be done by a human."
  • "Definitely, the machine learning engine should be improved so that we can process more invoices and purchase orders in PDF format with ease."

What is our primary use case?

I've used UiPath Studio to develop Automation projects that help me automate repetitive and manual tasks. This lets me focus on other, more important jobs to do.

How has it helped my organization?

I've been able to automate some tasks and projects both for me and my colleagues to help us with boring repetitive work. From jobs that require reading and processing emails, to jobs that require scraping information from web pages, this tool allows us to do anything that can be done by a human. 

What is most valuable?

UiPath studio recorder allows us to automate jobs very quickly and very easily.

The tool is intuitive and precise. It is easy to use with not a lot of programming knowledge needed. Also, there many built-in activities that let us automate tasks. If there is no activity available then it is probable that somebody has built one already.

What needs improvement?

Definitely, the machine learning engine should be improved so that we can process more invoices and purchase orders in PDF format with ease. There is a beta version but it is not stable. This is the only place where UiPath needs to improve because their competitors have this option and it is useful.

For how long have I used the solution?

I've been using UiPath and UiPath Studio for more than a year.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
reviewer1251900 - PeerSpot reviewer
User at a tech services company with 1,001-5,000 employees
Real User
Recording processes and the ease of using StudioX makes creating simple automations easy
Pros and Cons
  • "StudioX allows me to build simple automation projects without the need to engage our development team."
  • "StudioX could use some improvement to broaden the range of automation projects suitable."

What is our primary use case?

Our primary purpose is to automate our internal processes so we can increase our profits and reduce our headcount. We are an IT service provider, so our main focus so far has been our Service Desk but we are starting to work with our Finance, Payroll, and HR teams in 2020.

How has it helped my organization?

So far, we have not realised much in terms of benefit because we have only just begun our RPA journey. However, we have approximately four FTE of savings in our pipeline. It has improved our business so far by creating an innovation-based way of thinking amongst our teams.

What is most valuable?

Personally, I find that Explorer Expert and StudioX appear the most valuable to my role as an Analyst. Explorer Expert allows me to easily "record" processes and gives the developer the skeleton of an automation project. StudioX allows me to build simple automation projects without the need to engage our development team.

What needs improvement?

StudioX could use some improvement to broaden the range of automation projects suitable. At this stage, it is limited in terms of the functions that are available and I would like to see a lot more options added to this tool so that our business users can get even more benefit.

For how long have I used the solution?

We have been using UiPath for three months.

What do I think about the stability of the solution?

There have been no concerns with stability as of yet.

What do I think about the scalability of the solution?

It appears to be very scalable but we have only had the tool for a few months.

How are customer service and technical support?

Customer service has been great so far. We have received answers to all of our questions quickly.

Which solution did I use previously and why did I switch?

This is our first RPA solution.

How was the initial setup?

We had some issues with the licenses at first, but we were able to communicate with UiPath to get this resolved.

What about the implementation team?

We used an in-house team to implement our solution.

What was our ROI?

So far we have not had a return on our investment, but this will change in 2020.

What's my experience with pricing, setup cost, and licensing?

Pricing is quite reasonable with UiPath and there are some tools which are free to use.

Which other solutions did I evaluate?

We evaluated a range of options on the market including Blue Prism.

What other advice do I have?

So far, I highly recommend UiPath. They are constantly introducing new tools and features and they all seem to provide extra benefit.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Naveen Chaganti - PeerSpot reviewer
Analyst at Capgemini
Real User
RE framework is helpful and the image-based automation works well
Pros and Cons
  • "We are using the RE framework and it's very helpful for delivering the product on time."
  • "OCR-based activities should be improved to handle larger amounts of text."

What is our primary use case?

One of my primary use cases is invoice processing.

In this process, there are two applications including one for data and the other for the main application. The main application needs to take invoice data from the data process and match it with invoice details that it has. After this, the status needs to be recorded in the data process.

How has it helped my organization?

UiPath is growing day by day. We began with one unattended bot and we now have approximately 20 bots in production.

What is most valuable?

We are using the RE framework and it's very helpful for delivering the product on time.

The image-based automation is working as expected, using different levels of accuracy.

What needs improvement?

OCR-based activities should be improved to handle larger amounts of text.

UiPath does not recognize Google and Microsoft OCRs.

Sometimes UiPath will not work properly, even though it worked the previous day. Also, it may suddenly not work when we switch environments from development to QA. This happens approximately one out of ten times.

For how long have I used the solution?

I have been using UiPath for the past two years.

How are customer service and technical support?

Technical support has been helpful for debugging and fixing issues that we have had in production.

Which solution did I use previously and why did I switch?

I did not use another solution prior to this one.

Which other solutions did I evaluate?

I began looking at Automation Anywhere, but when I saw how user-friendly the interface in UiPath was, I started learning it instead. I find it very comfortable to work with and develop processes.

What other advice do I have?

I am proud to have UiPath on my resume as it is valuable for career growth. I plan to continue as a UiPath developer.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
BalkishanSingh - PeerSpot reviewer
RPA Developer at Finesse
Real User
Constantly updated, and the activities available in Studio are enough to automate all types of tasks
Pros and Cons
  • "There are a number of activities available in the UiPath Studio, which are enough to automate all types of tasks."
  • "There should be a click-event-update activity present in the UI Studio where we can click a link and the result should act as a button."

What is our primary use case?

I have been using UiPath in the healthcare area and right now, I am developing a healthcare project. I have also used it in retail projects and we have automated entire retail systems for vendors and customers. This has given them more reliable action and product services that are beneficial for both the organization and the user.

How has it helped my organization?

UiPath helps us in the execution of processes that need to be done repetitively, like data entry or content migration. It is fast, affordable, efficient, and easy to use.

Healthcare is also an important project that we have running. It saves time for patient eligibility. 

What is most valuable?

The most valuable features of UiPath are its activities. There are a number of activities available in the UiPath Studio, which are enough to automate all types of tasks.  Since UiPath is new in the market, it is constantly being updated every day, and new features are being added accordingly to the user requirements. 

What needs improvement?

I would like to see the computer vision activity updated.

There should be a click-event-update activity present in the UI Studio where we can click a link and the result should act as a button. Right now, this feature is not available in such conditions.

The OCR should be made faster to save more time.

If I am buying production licenses from UiPath it should provide at least two or three nonproduction licenses for further use.

The Studio should be made interactive like Orchestrator.

The debug option in Studio is not working on breakpoints, which is an issue that I have already highlighted in the forum.

For how long have I used the solution?

I have been using the UiPath and its services for the past year. 

What do I think about the stability of the solution?

I would rate the stability of this solution and eight out of ten.

What do I think about the scalability of the solution?

With respect to scalability, I would rate it at seven or eight out of ten.

How are customer service and technical support?

I would rate the UiPath technical support a ten out of ten.

Which solution did I use previously and why did I switch?

Prior to using UiPath, we used both Automation Anywhere and Blue Prism. We have found UiPath to be more reliable, easier to use, more stable, and 100% accurate while performing actions on any element or running automation anytime.

How was the initial setup?

The initial setup was straightforward.

What about the implementation team?

We implemented this solution with our in-house team.

What was our ROI?

ROI for automation depends on the projects, timing, scope, and reliability.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer: My company has a tie-up with UiPath. We basically collaborated with UiPath and use the services of UiPath.
Mohan Negi - PeerSpot reviewer
Senior Consultant at PricewaterhouseCoopers
Real User
Easy to use, integrates well with other applications, and is updated monthly
Pros and Cons
  • "UiPath is easy to use with very simple drag and drop functionality that allows you to automate processes without knowledge of coding."
  • "Exception handling and exception details can be much better and more user-friendly."

What is our primary use case?

Primary use cases involve the following automation environments and processes:

  1. Oil and Gas Domain: Automation of various applications specific to this domain such as Gopher, Tow, Toad, Excel, and various browsers.
  2. Finance Banking: Here we have to deal with various legacy applications with a lot of PDF and Excel-based automation. UiPath comes with a lot of reliable solutions here.
  3. Healthcare: Automation is a big challenge because the Healthcare domain is not a simple thing to automate. The ML extractor and Intelligent Automation activities are best to use here.

How has it helped my organization?

UiPath has improved the reputation of our organization in an exceptional manner. Our clients are happy with the solution that we provide them as a part of the automation. They are happy that robots are there with a helping hand, where they can learn RPA and give some time for their personal life as well.

UiPath helps them with saving their time, FTEs, and ROI.

What is most valuable?

Following are the most valuable features of UiPath:

  1. Every month, there are new features released. These are all next-level and can disrupt the automation industry.
  2. Vision for RPA and ML work together including ML skills, ML extractor, and Python activities.
  3. UiPath is easy to use with very simple drag and drop functionality that allows you to automate processes without knowledge of coding.
  4. Covering automation in all possible applications including SAP, G Suite, Salesforce, etc.

What needs improvement?

Possibility of improvement:

  1. Exception handling and exception details can be much better and more user-friendly.  Many times, details of exceptions are not understood by somebody with a non-coding background. Example "Object Reference not set to instance of object", this is the exception message that we got and log from UiPath. For a developer it makes some sense and meaning but for a SME or User it is very complicated to understand the meaning if this exception
  2. User interface in the coding area can be better and more compact: Some times expanding seq. cause the code to look very big and difficult to undertsand the scope of container

For how long have I used the solution?

I have been using the UiPath Platform for automating various processes for the past three years.

How are customer service and technical support?

It is extremely awesome. customer service/technical support used to assist with in an hour of raising services issue ticket on portal

Which solution did I use previously and why did I switch?

Automation Anywhere

We switched to UiPath as it provides a lot of functionality than another tool in market

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Dhenn Espiritu - PeerSpot reviewer
Senior RPA Consultant at Ernst & Young
Real User
Good community and an intuitive interface that makes it easy to develop workflows and save us money
Pros and Cons
  • "The community is what I like most in UiPath and I think that without it, the solution would be hard to learn like Blue Prism was in its earlier years."
  • "There are some limitations like the UiPath Executor becoming stuck when running 10GB text files, which is something that really needs to be fixed."

What is our primary use case?

We use this solution to automate business processes and save millions of dollars in operational efficiency. We are developing new automated solutions for our clients and partners, and also training new developers to use this tool to deliver great results by the end of the year.

How has it helped my organization?

The business has saved million worth of dollars in cost savings.

What is most valuable?

The user interface is intuitive and it is easy to develop workflows.

The community is what I like most in UiPath and I think that without it, the solution would be hard to learn like Blue Prism was in its earlier years.

What needs improvement?

There could be improvements made in in terms of debugging. Troubleshooting is hard.

I hope there can be more major improvements in Orchestrator, such as the ability to have session variables other than assets.

Being able to filter work queues, just like what Blue Prism has, would be a helpful addition.

There are some limitations like the UiPath Executor becoming stuck when running 10GB text files, which is something that really needs to be fixed.

The training is difficult and should be made better.

For how long have I used the solution?

We have been using UiPath for almost two years.

What do I think about the stability of the solution?

UiPath is a very stable solution.

What do I think about the scalability of the solution?

This solution is very scalable.  Our UiPath team has grown from 10 to more than 50 developers, including business analysts, process analysts, developers, senior developers, and solution architects. Hoping to grow our organization more as new clients are coming in.

How are customer service and technical support?

Customer support is great but not that fast.

Which solution did I use previously and why did I switch?

Prior to UiPath, I used Blue Prism. I switched because my company switched.

How was the initial setup?

The initial setup is not straightforward but also not complex.

What about the implementation team?

I set up UiPath on my own.

What was our ROI?

More than a million dollars.

What's my experience with pricing, setup cost, and licensing?

UiPath is more cost-effective than any other tool.

Which other solutions did I evaluate?

I did not evaluate other options. Aside from Blue Prism, UiPath is the best.

Overall, UiPath is the best in providing a community for all developers.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
reviewer1248423 - PeerSpot reviewer
Software Application Developer at a tech vendor with 10,001+ employees
MSP
Good custom components and debugging capability
Pros and Cons
  • "The UI Explorer can examine the underlying structure of the application's user interface."
  • "I would like to see the replacement of VB.NET with some more popular programming language as the program's backbone."

What is our primary use case?

I use it professionally to build software robots for an international company.

How has it helped my organization?

My organization is spanning across multiple countries so it's hard for me to see UiPath's influence. However, in my office, we are yet to implement the first solutions.

What is most valuable?

The most valuable features of this solution are:

  • Custom components that can be found on UiPath Go!
  • Debugger with variable watch capability.
  • The UI Explorer can examine the underlying structure of the application's user interface.

What needs improvement?

I would like to see the replacement of VB.NET with some more popular programming language as the program's backbone.

For how long have I used the solution?

I've been using UiPath for around one year.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Ebin Abraham - PeerSpot reviewer
Associate Consultant at a consultancy with 10,001+ employees
Consultant
Good API support and the activity library facilitates bot re-use
Pros and Cons
  • "I found the Library option as most valuable because first, we can avoid the development of the same task again by developing and publishing a task as an activity into the Orchestrator, and second, in case of any changes required, the developer can make the required changes and republish in the Orchestrator with the new version."
  • "The area that must improve is while releasing a new version, it must be capable of running the bots developed in the older version."

What is our primary use case?

My primary use case of this solution was to automate BMC Remedy and SAP use cases. I used UiPath to automate various tasks in SAP. I developed several bots in client virtual machines using UiPath and then connected the virtual machine to the UiPath Orchestrator. Once connected, I scheduled the Bot.

How has it helped my organization?

The manual effort of employees for repetitive tasks has been tremendously reduced and thereby the employees are concentrating on different fields. Furthermore, human error is completely wiped out because of the Bots. The tasks that used to take a lot of time to get finished by humans are now accomplished in a short span of time by the Bots.

What is most valuable?

I found the Library option as most valuable because first, we can avoid the development of the same task again by developing and publishing a task as an activity into the Orchestrator, and second, in case of any changes required, the developer can make the required changes and republish in the Orchestrator with the new version. At this point, others can download that task as an activity and can use it with their Bots.

Apart from the library, I like the API activities and the activities which we can call Python scripts from.

What needs improvement?

The area that must improve is while releasing a new version, it must be capable of running the bots developed in the older version.

It would be nice if we can develop an intelligent bot that can make the right decisions.

Please include the option to select the time zone while scheduling the Bot in orchestrator.

For how long have I used the solution?

I have been using UiPath for the past one and a half years.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
reviewer1249302 - PeerSpot reviewer
User at a consumer goods company with 201-500 employees
Real User
Saves time by helping to bridge process gaps between software applications
Pros and Cons
  • "The most valuable feature is the simplicity of the Studio software."
  • "Overall, it should be a much simpler process to move a process from Studio to production, specifically as an attended Robot."

What is our primary use case?

We primarily use UiPath to bridge process gaps between various pieces of software. Overall, it is a cost-effective tool to quickly move data and reduce repetitious tasks. For example, we use UiPath to produce SAP reports, format the data and then enter it into reporting tools.

How has it helped my organization?

In the departments that use UiPath, they've been able to reduce man-hours spent doing manual processes. This allows our team members to provide value through analytical thought, direct customer interaction, and reduced errors. Overall, it has allowed us to reduce FTE costs while also improving the quality of work the team produces. 

What is most valuable?

The most valuable feature is the simplicity of the Studio software. It has allowed us to quickly rollout processes. For example, we've been able to train users in as short as one or two weeks and have them produce a usable process within two additional weeks. While many of these processes have been simple "quick wins", they still show the value. 

What needs improvement?

The setup and licensing process are somewhat cumbersome. Additionally, the Studio publishing is somewhat antiquated within Orchestrator. Overall, it should be a much simpler process to move a process from Studio to production, specifically as an attended Robot. 

For how long have I used the solution?

We have been using UiPath for more than one year.

What do I think about the stability of the solution?

Stability isn't a concern with UiPath.

What do I think about the scalability of the solution?

This solution is very easy to scale.

How are customer service and technical support?

Customer service has been FANTASTIC. Very quick.

Which solution did I use previously and why did I switch?

We did not use another RPA solution prior to UiPath.

How was the initial setup?

Setup was complex and we had to outsource the IT portion. This may just be because our internal IT team was somewhat unfamiliar.

What about the implementation team?

Our in-house team was assisted through outsourcing.

What was our ROI?

With our proof of concept, we had already doubled our ROI from the initial year-one cost.

What's my experience with pricing, setup cost, and licensing?

The cost is small compared to the benefit. Licensing can be cumbersome and makes overall pricing needs somewhat hard to forecast, but not too difficult once the tool is scaled. 

Which other solutions did I evaluate?

We did look at Automation Anywhere but chose UiPath due to it's better Studio software.

What other advice do I have?

We're confident that we chose the best RPA tool.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
reviewer1249293 - PeerSpot reviewer
User at a financial services firm with 10,001+ employees
Real User
Powerful customization creates opportunities for better efficiency and time savings
Pros and Cons
  • "This ability to customize what we need has really opened up opportunities to automate programs that otherwise would not work properly."
  • "I would definitely appreciate efforts to be made to build useful tools that meet regulatory standards in different fields so that we can all get the most out of automation."

What is our primary use case?

We use UiPath for a lot of different scenarios including recording daily time capture, ordering meals for teams, and more technical work related to tax and audit. The most common uses for me personally are for drafting and sending emails. This has saved a countless hours of time. Basically, if it can be automated then we are automating it.

How has it helped my organization?

UiPath has opened up a lot of opportunities in our organization to save time through automation, but maybe even more importantly, it has created jobs and opportunities for many who want to work in the tech space. This work is highly satisfying and makes a real impact on the quality of life for those involved.

What is most valuable?

My favorite features and upgrades that I have found the most valuable are the ability to create custom activities specific to our organization's needs. This ability to customize what we need has really opened up opportunities to automate programs that otherwise would not work properly. Legacy systems can be finicky, but this feature makes it possible to use APIs and get the work done that we need.

What needs improvement?

I work in a highly regulated field and so many of the features offered by UiPath are not allowed because of one reason or another. I would definitely appreciate efforts to be made to build useful tools that meet regulatory standards in different fields so that we can all get the most out of automation.

For how long have I used the solution?

We have been using this solution for two and a half years.

Which solution did I use previously and why did I switch?

We use many different solutions, but I am personally most familiar with UiPath

What's my experience with pricing, setup cost, and licensing?

If you are a smaller organization, use the free community version of the software to get a feel for its features and abilities. Then, once you are comfortable with how it can be applied, work with UiPath to implement it. It will take sacrifice, but the returns are great.

Which other solutions did I evaluate?

We evaluated all options and decided on different tools for different scenarios. These tools include Automation Anywhere, Blue Prism, etc. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
MichaelSanders - PeerSpot reviewer
Principal Engineer at Salt River Project
Real User
Ability to halt a process allows for dynamic events and still have the benefits of automation
Pros and Cons
  • "The most valuable feature is the ability to stop the process after it has been started by an individual user."
  • "Improvement should definitely be made in the area of screen capture, where Adobe Flash is still being used."

What is our primary use case?

One use is in our corporate tax accounting group. Our environment includes systems such as SAP, Vertex, several homegrown, and of course Excel. Other use cases include automating a timekeeping system and performing cell phone bill analysis. Environmentally, all use cases involve different systems.

How has it helped my organization?

For corporate tax accounting, we use UiPath to pull data from multiple sources (i.e. SAP, Vertex, etc), and then use multiple pivot tables in Excel. They were doing this manually, and it consumed about 40 man-hours per month. With UiPath, we have that down to about five hours per month.  

What is most valuable?

The most valuable feature is the ability to stop the process after it has been started by an individual user. This allows for some dynamic events, but still gain the automation. The underlying architecture (i.e. Elastic stack) is decent, but there probably needs to be better ties there to maintain at least an n-1 version on the Elastic stack.

What needs improvement?

Improvement should definitely be made in the area of screen capture, where Adobe Flash is still being used. Trying to 'read' a screenshot (vs looking at HTML) was a challenge, and even when Flash goes away, there will always be a need to do a screenshot and then get data from it.

For how long have I used the solution?

We have been using the product for about two and a half years.

What do I think about the stability of the solution?

In general, at least for us, product has been very stable, but we are not doing extremes with it.

What do I think about the scalability of the solution?

It will scale somewhat both vertically and horizontally. The basic solution for that will be to add more servers.

Which solution did I use previously and why did I switch?

No other solutions were tried.  

How was the initial setup?

The actual UiPath install was somewhat complex. We did have a learning curve on the elastic stack.

What about the implementation team?

We implemented this solution in-house.

What's my experience with pricing, setup cost, and licensing?

You need IT support in installation and operations. This is not the job of 'just' plug and run.  Costing and licensing were generally in line with expectations of this type of software.

Which other solutions did I evaluate?

We looked at the top three providers in this space, including Blue Prism.

What other advice do I have?

Overall, the product is good, and we are happy with it. There is always a concern about the company's business viability, but that is a risk with any software company

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
reviewer1249236 - PeerSpot reviewer
User at a healthcare company with 1,001-5,000 employees
Real User
User-friendly interface and reusable components help make us more efficient
Pros and Cons
  • "I am able to get answers on issues regarding UiPath in the Forum and I can also automate faster because of the reusable components available in UiPath Go!"
  • "I would suggest that they improve the UiPath Connect Enterprise because the planning stage is the most crucial in the RPA life cycle."

What is our primary use case?

I am using UiPath for automating finance processes. One example is AP invoice processing. I am integrating ABBYY with UiPath so that we can easily extract information from an invoice with different templates. Then once done, the UiPath robot will input the information into an Oracle system.

How has it helped my organization?

UiPath has improved the finance department. Most repetitive tasks are being handled by the robots already and they are focusing on value-adding tasks such as analytics, continuous improvement, and customer experience. With that, the employees are happy because they are doing what they are actually trained for.

What is most valuable?

The most valuable features are the UiPath platforms. I am having a fast and convenient automation journey because of it.

I am able to get answers on issues regarding UiPath in the Forum and I can also automate faster because of the reusable components available in UiPath Go!

What needs improvement?

I would suggest that they improve the UiPath Connect Enterprise because the planning stage is the most crucial in the RPA life cycle.

Right now, the UiPath Connect Enterprise has little analytics on computing the ROI and the complexity of the automation idea. Maybe there should be more fields on the form to fully get all the details to really compute for a concrete ROI or complexity of the idea.

For how long have I used the solution?

I have been using UiPath for one year.

What do I think about the stability of the solution?

It is stable if you are using the Enterprise Edition.

When using the Community Edition, once there is a release, there may be issues arising in your current setup.

What do I think about the scalability of the solution?

Scalability is great! UiPath Academy taught us the best practices to easily scale up the robot.

With respect to the deployment, it is easy because of Orchestrator.

How are customer service and technical support?

The technical support is fast. They will get back to you within 24-48 hours. However, we normally rely on the UiPath Forum because it answers most of the issues.

Which solution did I use previously and why did I switch?

I have used Blue Prism and WinAutomation before.

I stayed with UiPath once I got a grasp of it because it has a user-friendly interface and awesome platforms.

What was our ROI?

We had ROI in nine months.

What's my experience with pricing, setup cost, and licensing?

I hope in the future the costing will be trimmed down, especially on Studio.

Which other solutions did I evaluate?

We evaluated Automation Anywhere but the interface is not good as UiPath.

What other advice do I have?

I am currently happy and content with what UiPath has to offer. They are always providing what is needed. With respect to UiPath Connect Enterprise, it is still in its early stage so I am looking forward to it improving.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
reviewer1249212 - PeerSpot reviewer
User at a consultancy with 501-1,000 employees
Real User
Easy to use and proficient at extracting structured data, saving us from wasting time on manual review
Pros and Cons
  • "The most valuable feature is the ability to extract structured data, as this is an essential part of the bots that we create."
  • "The ease of sharing the bot to different users is something that should be improved."

What is our primary use case?

We work with third-party recruiting software to organize candidates and track applicants. We utilize the bot to pull information from these pages and organize it and run actions.

Utilizing the bots to screen resumes helps prevent time being wasted on initial tasks around recruitment.

How has it helped my organization?

It has saved countless hours of manual review which frees up resources for other internal initiatives. We are able to better recruit candidates, which makes us a more efficient organization from the ground up, with better resources at our disposal for different projects. 

What is most valuable?

The most valuable feature is the ability to extract structured data, as this is an essential part of the bots that we create.

UiPath is intuitive and easy to use. Other systems don't have the ease of use that UiPath has. My organization has worked with its competitors and have not liked the results.

What needs improvement?

The ease of sharing the bot to different users is something that should be improved.

Something of "cloud" capabilities would be a useful inclusion. We live in a time where remote work is essential and we should be able to access and run the bot from anywhere.

Typically, you can run these processes in the background but it slows down the computer. 

For how long have I used the solution?

We have been using UiPath for less than a year.

What do I think about the stability of the solution?

There are lots of updates but it is a stable solution.

What do I think about the scalability of the solution?

In terms of scalability, this is the best automation system I have worked with so far.

How are customer service and technical support?

My suggestion is to use the forums at https://forum.uipath.com/

Which solution did I use previously and why did I switch?

We did use another solution prior to UiPath but it didn't have the functionality that we were looking for. Also, it was not intuitive. 

How was the initial setup?

The initial setup is straightforward. Buy the license, download the software. 

What's my experience with pricing, setup cost, and licensing?

My advice is to try the system out with the Community Edition first.

Which other solutions did I evaluate?

We have looked at a wide variety of automation tools.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
reviewer1249227 - PeerSpot reviewer
User at a manufacturing company with 10,001+ employees
Real User
Saves hundreds of hours spent on manual tasks, and good community forums help whenever I have a question
Pros and Cons
  • "The most important feature of all is the UiPath community and the forums, as they have helped me with countless questions!"
  • "One of the problems with UiPath is that it doesn't interact with some programs, such as AD and Chrome, and it would be great to have even more included!"

What is our primary use case?

I have been using UiPath to develop automations for my company. We are a manufacturing company that uses SAP as our primary enterprise application. We are currently meeting with many different business areas and hearing about all of the different processes that they would like us to automate for them. Since UiPath works within SAP, it should help us get some easy wins!

How has it helped my organization?

UiPath has allowed us to remove tedious work from our daily process, saving us hundreds of hours. We are currently using it to process separations for people leaving the company. This was a 100% manual process before UiPath and it was required to be completed hundreds of times each month. The team doing the work was extremely overworked and UiPath has allowed them to see a little bit of light at the end of the tunnel. 

What is most valuable?

Orchestrator is essential, but I love how Studio includes so many activities that are pre-programmed to do what is needed.

Who doesn't love the recording feature? A recording is great to use when doing the first build of new automations!

The most important feature of all is the UiPath community and the forums, as they have helped me with countless questions!

What needs improvement?

One of the problems with UiPath is that it doesn't interact with some programs, such as AD and Chrome, and it would be great to have even more included!

For how long have I used the solution?

We have been using UiPath for six months.

What do I think about the stability of the solution?

So far we have not had any issues with the stability.

What do I think about the scalability of the solution?

We have not scaled, but from what I've read it should scale easily.

Which solution did I use previously and why did I switch?

We did not use another solution prior to UiPath.

How was the initial setup?

Understanding how everything connects was a little difficult, but UiPath offers classes that walk you through the setup. With the classes it was much easier. 

What about the implementation team?

We implemented using our in-house team.

What's my experience with pricing, setup cost, and licensing?

Do your research, the infrastructure piece is important to understand before purchasing. Also, you need Orchestrator to implement UiPath properly, so don't let anyone tell you different!

Finally, you don't need to start with 100 bots... my advice is to start small and then scale. 

Which other solutions did I evaluate?

We looked at Automate Anywhere and writing scripts, but UiPath seemed like the best path.

What other advice do I have?

There isn't much that I don't like about the product. I love all of the new features and products they are releasing this year, and I can't wait to see where this goes in the future.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Karthik Byggari - PeerSpot reviewer
Lead Analyst at emids
Real User
Top 20
Saves time, reduces mistakes, and the mobile Orchestrator is helpful while we are on the go
Pros and Cons
  • "Robots take care of tedious and repetitive tasks, where humans concentrate on critical decision making."
  • "We would like to see C# support in the next release."

What is our primary use case?

The primary use case of this solution is to automate the repetitive tasks in the workplace. UiPath is connected to the Orchestrator to centrally manage the robots. Mobile Orchestrator is what we use to control the robots using Android and iPhone mobiles.

How has it helped my organization?

UiPath has saved us many FTEs. 24x7 working robots have helped us in saving a lot of time and have reduced human mistakes. Robots take care of tedious and repetitive tasks, where humans concentrate on critical decision making.

We can run and stop the robots at any time using the mobile orchestrator, which has helped us while we were on the go.

We can develop own activities using Visual Studio and integrate them into the UiPath Studio.

What is most valuable?

We have found the following features valuable:

  1. UiPath Studio for developing robots.
  2. Orchestrator is used to centrally control the robots and view the visual statistics for each one.
  3. UiPath Academy provides free courses to learn the solution.
  4. The UiPath Community Edition is a free version of Studio that helps everyone to learn and practice with the tool.
  5. UiPath Connect & Go offers custom activities developed by people around the globe.

What needs improvement?

The aspects that we feel can be improved are:

  1. Sometimes the tool is not stable with the selectors that are used to identify the different windows within the Windows operating system.
  2. Backward compatibility is missing. After upgrading to the new version, some activities won't work.
  3. It would be nice to have this tool support other operating systems too.
  4. C# is missing and it currently supports only VB.Net. We would like to see C# support in the next release.

For how long have I used the solution?

We have been using the UiPath tool for more than three years.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
RPA Developer & Consultant at a tech services company with 11-50 employees
Real User
Good OCR and computer vision features
Pros and Cons
  • "OCR technologies and computer vision (CV) technologies work very well and produce quality results."
  • "Technical support needs improvement because it takes too long to escalate when necessary."

What is our primary use case?

We are doing some RPA projects for our customers at my company. Our customers are really good in their area. We are using UiPath studio for creating robotic process automations and using the Orchestrator for monitoring processes.

How has it helped my organization?

UiPath is a company that quickly develops new features and constantly follows current technological trends. Working with this company has taken us far. Thanks to UiPath, we can develop new projects much faster. It is really easy to start using their products.

What is most valuable?

OCR technologies and computer vision (CV) technologies work very well and produce quality results. Thanks to these products, we have created very good automations. Many of our customers are delighted to be developing projects with these features.

What needs improvement?

The machine learning module can be made more usable, including the latest improvements in the field.

Technical support needs improvement because it takes too long to escalate when necessary.

For how long have I used the solution?

I have been using UiPath for developing RPA projects over the past year.

How are customer service and technical support?

When we open a case, they are very interested, but technically it takes some time to get in touch with higher-level people. I think this is an issue that needs improvement.

What other advice do I have?

Overall, this is a very good environment to work with.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Client Account Manager at a tech services company with 10,001+ employees
Real User
A user-friendly solution that improves process efficiency and reduces human error
Pros and Cons
  • "This solution is intuitive, user-friendly, and has a specific framework that allows for quick robot deployment."
  • "Dynamic Selectors should have a specific chapter apart, as most of the tools are currently driven as such."

What is our primary use case?

We use UiPath for process efficiency and task automation. Our primary use case is process automation and avoidance of manual tasks and activities, reducing human errors and leaving resources to think on tactical and strategical matters rather than executing non-value-added activities.

How has it helped my organization?

The key value lever that UiPath addresses is process efficiency. We are now able to focus on tactical/strategic activities rather than daily operational tasks. We have improved our performance, efficiency, and data reliability. Resources are happier working with more high-level activities.

What is most valuable?

This solution is intuitive, user-friendly, and has a specific framework that allows for quick robot deployment. Most of the time, all you need to do is simple drag-and-drop, which allows regular users to interact and work with the solution to create their own robots.

What needs improvement?

Dynamic Selectors should have a specific chapter apart, as most of the tools are currently driven as such. It is still a bit difficult to decide which selectors must be used based on current descriptions and documentation. My view is that overall content and story line could be reviewed for a more impressive experience. That is the only thing I have to raise, as all of the other features and functionalities are pretty good.

For how long have I used the solution?

We have been using UiPath for two years.

What do I think about the stability of the solution?

UiPath seems very stable and I haven´t noticed any crash.

What do I think about the scalability of the solution?

UiPath supports the creation of several robots and can handle the capacity and demand of large companies.

Which solution did I use previously and why did I switch?

I did not use another RPA solution prior to this one.

How was the initial setup?

This solution is very easy to set up.

What about the implementation team?

Implementation was done by our in-house team.

What's my experience with pricing, setup cost, and licensing?

License costs are high, but the setup is really quick and does not demand a lot of resources involved.

Which other solutions did I evaluate?

We did not evaluate other solutions before choosing this one.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Rohit Parakh Jain - PeerSpot reviewer
User at a energy/utilities company with 201-500 employees
Real User
Advanced AI helps us with efficiency and streamlining our processes
Pros and Cons
  • "The AI is also far more advanced than other similar tools, and it is free, which makes it a better product."
  • "The user interface can be improved and the version control can be better."

What is our primary use case?

My primary use case for this solution is to create a more user-friendly process automation system so that customer eccentricity can be on top. My company's employees can perform in a better way with increased efficiency and greater redundancy. In general, they can handle tasks in a more efficient manner. 

How has it helped my organization?

UiPath has improved our organization's process automation system by streamlining every process with their compliances. Employees now feel more comfortable to work in their spaces and this has increased our organization's productivity and our supply chain is now more active.

What is most valuable?

Robotic Process Automation is the most valuable feature from my perspective as it allows me to multitask and that too in a cyclic manner with better results.

The AI is also far more advanced than other similar tools, and it is free, which makes it a better product.

What needs improvement?

The user interface can be improved and the version control can be better. Document linking can also be improved, and also the searching could be more user-friendly.

Better integration with AI would also be an improvement.

For how long have I used the solution?

I have been using UiPath for more than two years.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
RPA / AI Senior Developer at a financial services firm with 51-200 employees
Real User
Powerful design features in Studio help us to automate redundant tasks
Pros and Cons
  • "Once the robots are ready, the scaling of the workforce can be as easy as multiple clicks to add additional workforce for the same task."
  • "The performance could be improved, and it is especially noticeable on older hardware."

What is our primary use case?

The first process automated by this solution was downloading reports from SharePoint and injecting them inside an Excel sheet that was filled with formulas. This was done in order to produce output files that are then uploaded back into SharePoint and sent by email using Outlook.

The environment was Windows 10 (desktop), and the process uses the user interface to do all of the SharePoint tasks, except for the Excel ones, which are made in the background.

How has it helped my organization?

UiPath helped automate a task that was very redundant, especially in recurrent time slots that present a heavy load (monthly or trimester). Once the robots are ready, the scaling of the workforce can be as easy as multiple clicks to add additional workforce for the same task.

What is most valuable?

As a developer, I use a lot of features included in the Studio or the robot products, but here are few that prove to be very helpful:

  • UiExplorer: This proves to be helpful in the case of trying selectors without the need of starting to work on the project itself, so it helps us estimate how many days we would likely to spend on the process and help the client decide if the ROI is worth it, or we need to consider other automation opportunities.
  • Workflow Analyzer: before testing to see if the process is working or not, there are a lot of checks that we have to do and a lot of rules to respect. This feature helps keep track of every element that exists in the workflow and gives us some insight into how we can alter some variables, sequences, and names to have better production quality.

What needs improvement?

The performance could be improved, and it is especially noticeable on older hardware.

For how long have I used the solution?

We have been using UiPath for more than two years.

What do I think about the stability of the solution?

The enterprise solution is very stable since there are no automatic updates and the solution gets installed into the "program files".

What do I think about the scalability of the solution?

It is very scalable, especially when using Orchestrator.

Which solution did I use previously and why did I switch?

I used Blue Prism before switching to this solution. I made the switch because of the community and the support that UiPath presents to new developers, as well as to their ecosystem in general.

How was the initial setup?

The initial setup was fairly simple due to the support online.

What about the implementation team?

We implemented using our in-house team.

What was our ROI?

In five years the ROI will be close to 300% .

What's my experience with pricing, setup cost, and licensing?

UiPath has multiple plans that suit most businesses that want to evaluate the suitability of RPA in their company before going with full adoption.

Which other solutions did I evaluate?

Before using UiPath, I evaluated Blue Prism and Automation Anywhere.

What other advice do I have?

It's hard to spot something that should be improved or added after all the efforts made in this year. If we have to say something negative then it has to do with slower performance on old hardware. However, this is very rare in a client site.

The experience overall is just so complete, with no obvious cons.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
reviewer1247202 - PeerSpot reviewer
User at a non-profit with 10,001+ employees
Real User
Reduces time in manual invoice processing, and the screen recorder speeds the design process
Pros and Cons
  • "Computer Vision using Microsoft and Tesseract are pretty useful."
  • "They should add chatbots functionality for Microsoft Teams and not only for Slack."

What is our primary use case?

Our primary use case is the Automation of invoice processing.

We're looking to automate some processes like invoicing in order to make the organization more efficient and reduce workload for the employees. Invoices are non-structured or semi-structured data, so we're going to use OCR to extract the data and then automate the invoice process.

How has it helped my organization?

We have automated some processes and have reduced the time that users take while doing those tasks. For example, we use to manually fill in certain forms with the chargebacks, and now we use Clockify Time Tracker with automation that fills in the forms and uploads them to SharePoint.

What is most valuable?

The Screen Recorder has a lot of different features like web and desktop. Native and Citrix Recording are pretty useful for speeding up the design process. 

Computer Vision using Microsoft and Tesseract are pretty useful.

The new release of Studio X is a game-changer because this new app focuses on Business users. It is going to be useful for the organization because they can start creating their own automations.

What needs improvement?

They should add chatbots functionality for Microsoft Teams and not only for Slack.

They could give more information about beta / pre-releases so more people can test them and give their feedback.

Keep updating the documentation because sometimes you get redirected to a non-existent page or an old version of the activity. 

For how long have I used the solution?

We have been using UiPath for six months.

What do I think about the stability of the solution?

UiPath is pretty stable and if you have any issues with a new version you can rollback.

Which solution did I use previously and why did I switch?

We did not use another solution prior to this one.

How was the initial setup?

The initial setup is straightforward. There's a lot of documentation also you have the forum if you are facing any issue.

What's my experience with pricing, setup cost, and licensing?

My advice is to ask about how the licensing works and how to get access to the other services that UiPath provides.

Which other solutions did I evaluate?

Before choosing UiPath, we evaluated Datamatics, AntWorks, and Blue Prism.

What other advice do I have?

I would suggest downloading the Community Edition and testing UiPath yourself. Join the automation first industry.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Business Process Improvement Director at a tech services company with 5,001-10,000 employees
Real User
Easy to develop and easy to train everyone how to use it
Pros and Cons
  • "The most valuable thing about this solution is that it is easy to develop and easy to train everyone how to use."
  • "The company needs to continue to develop artifical intelligence capabilities."

What is our primary use case?

We have IT solutions that are oriented to service our call center because we are a contact center company. For example, we have a CTI (Computer Telephony Integration) solution to help manage our phone calls. It is something that we developed in house. We are developing a UiPath (the company that acquired ProcessGold) solution using RPA robots to improve our processes. So, that is our main use for the ProcessGold solution.

We use the UiPath product in order to reuse processes that we manage better and use the time of our agents more efficiently. When we established a connection with a client by phone, our agents spend a long time talking with the client and are also responsible for doing some back-end tasks. In order to reduce back-end tasks, we use RPA robots to reduce the time you need to spend on follow-up calls. For example, after a second call with the same client, you may need to fill in a form or a CRM entry. If we can simplify this task of filling out a form where we insert all the information automatically the robot saves that time. That is the main idea and the reason we use these robots.

What is most valuable?

What I like the most about this solution is that it is easy to develop and easy to train everyone how to use it. So, that means you can train more people in a short period of time and the time of training is reduced. That's the main characteristic of this tool that may have put it ahead of other choices for us. 

What needs improvement?

If I were to talk about the improvements, I think that reducing the cost would be the first thing on my list. The dashboards for statistics would be great if they were more complete and more easy to integrate. If I could also see all the statistics on a mobile phone with a special mobile application and manage all the bots, this would be helpful.

I think that they must continue to integrate more digital intelligence tools in order to increase the capabilities the product provides for the users of their solutions. I know that they provide some of these tools, but they must continue researching and improving them.

For how long have I used the solution?

We have been using this solution for about one year.

What do I think about the stability of the solution?

At this moment, the stability is good. 

What do I think about the scalability of the solution?

In some cases, we have developed some unique bots. At points, we needed to increase the number of bots. The scalability is fine. The number of people using the product for development is between three or four people in our company.

How was the initial setup?

The initial set up was straightforward for this solution.

What about the implementation team?

We have an internal team that makes deployments of all the programs and all of the bots.

Which other solutions did I evaluate?

This product is similar to Automation Anywhere and BluePrism. They are all similar and they are the leaders in the market for RPA at this moment. The ease of use of the UiPath product was attractive.

What other advice do I have?

My advice for others who are looking into this product is that they have to pay attention to integrate the solution completely, taking into account all your needs and the users in your company. I mean this in the sense that you need to integrate all your applications and to know the profile of all the people who will be involved. You need to know the team you will work with and be able to unify responsibilities for the bots and the people. I think that's the most important thing to know.

On a scale from one to ten where one is the worst and ten is the best, I would rate UiPath a nine. My opinion is that it is a good tool in order to automate all the processes in our contact center. It works to reduce the time for every phone call and makes us more productive for every phone call. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
reviewer1245933 - PeerSpot reviewer
User at a financial services firm with 10,001+ employees
Real User
The Excellent UiPath Drag And Drop Interface
Pros and Cons
  • "The most valuable features of UiPath are the drag and drop activities."
  • "UiPath should also add activities for the Excel application like formatting Excel columns and rows."

What is our primary use case?

The solutions or test cases where we have used UiPath are:

  1. Formatting different types of files (.csv, .dat, and .xls) to .txt
  2. Reconciling data between different applications
  3. The direct-debit application process

We deployed the solution inside a virtual machine in Cloud.

How has it helped my organization?

The organizations where we have implemented the UiPath solution have seen reduction and savings in time and FTEs. Processors were able to focus on other tasks and have the robot work on mundane and repetitive tasks.

The most recent organization is happy with the output and is planning to have other processes automated.

What is most valuable?

The most valuable features of UiPath are the drag and drop activities.

Since UiPath offers eLearning it makes it useful for developers to learn the basic activities used in automating processes.

UiPath also offers documentation and forums that help developers during debugging.

What needs improvement?

The product should be made more friendly to non-programming users, as some functions require a background in VB.NET.

UiPath should also add activities for the Excel application like formatting Excel columns and rows.

For how long have I used the solution?

We have been using UiPath for ten months.

What do I think about the stability of the solution?

The workflow was able to handle the exceptions gracefully. The solution followed the ReFrameWork template of UiPath.

What do I think about the scalability of the solution?

The solution is scalable as we are able to reuse the workflow.

How are customer service and technical support?

We have not reached out to customer service during the implementation.

Which solution did I use previously and why did I switch?

From the start, we used UiPath in automating processes.

How was the initial setup?

Installation of Studio is straightforward but the Orchestrator, we don't have visibility as the client's IT team performed the installation.

What about the implementation team?

The implementation was performed by the in-house team.

What was our ROI?

We don't have visibility on the ROI, just feedback from the client to say they have seen reduction and savings in time and FTEs.

Which other solutions did I evaluate?

We did not evaluate other options prior to implementing UiPath. It was decided and chosen by the organization and recommended by the Business Analyst.

What other advice do I have?

We have created a workflow that is dynamic and reusable.

Overall, UiPath Studio is easy to use and navigate.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Consultant at a transportation company with 10,001+ employees
Real User
Valuable community, has a simple interface that allows component re-use for other processes
Pros and Cons
  • "I appreciate the simplicity of the interface as I am learning to be a developer."
  • "I would say a better layout or interface between the Studio and Orchestrator tools would be nice."

What is our primary use case?

We use UiPath for building business cases for customers and internally building RPA competency within my department. Our organization is just starting to implement RPA. As a business consultant, UiPath is our chosen solution for RPA implementation. 

How has it helped my organization?

UiPath has made it very easy to create business cases to showcase to executives the functionality and benefits of RPA. UiPath was instrumental in my initial business case, as they came in and executed the proof of concept. That was a huge help and my customer was very pleased.

What is most valuable?

I find the community most valuable as it allows you to find your solutions and people to help you.

I like being able to save components to reuse for other processes and not having to start from scratch each time.

I appreciate the simplicity of the interface as I am learning to be a developer.

What needs improvement?

I would say a better layout or interface between the Studio and Orchestrator tools would be nice.

For how long have I used the solution?

I have been using UiPath for five months.

Which solution did I use previously and why did I switch?

We did not use another solution prior to UiPath.

What's my experience with pricing, setup cost, and licensing?

I'd advise others to consider sharing the costs after ensuring they understand their expectations for utilizing the capacity of the robots. Share the cost if you forecast not utilizing the entire capacity.

Which other solutions did I evaluate?

We did not evaluate other options before choosing UiPath.

What other advice do I have?

There is already a new release and I am pleased so far. I think UiPath has done a great job making resources and tools available as well as providing opportunities for learning directly from their company and in the same quality as their employees.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
YAWANTWI-ADJEI - PeerSpot reviewer
Data Visualization Specialist at Data Catalyst
Real User
Top 5
Automated data scraping and entry helps to shorten customer service time

What is our primary use case?

My primary use case is data scraping and entry for an insurance firm.

How has it helped my organization?

This solution has gives us shortened customer service time. It is easy to use and a lively community is always ready to help resolve an issue.

What is most valuable?

The most valuable features are PDF, Excel automation, and web scraping.

The Try-Catch feature is awesome.

What needs improvement?

The emailing and integration with self-service BI systems are areas that need improvement.

For how long have I used the solution?

I have been using UiPath for eight months.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Robotics & Process Efficiency Manager at Ageas
User
A powerful and easy-to-use solution for fast process automation

What is our primary use case?

Our primary use is RPA in insurance.

How has it helped my organization?

This solution has given us the fast automation of processes.

What is most valuable?

The most valuable features of this solution are that it is powerful and easy to use.

What needs improvement?

The operations need to be improved.

For how long have I used the solution?

I have been using this solution for two years.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
RPA Developer at a tech services company with 1,001-5,000 employees
Real User
Academy training and session recording help you get started right away
Pros and Cons
  • "The most valuable feature of this solution is the training that is available."
  • "I would like to see more features included in the AI Fabric."

What is our primary use case?

I am a developer so I primarily use Studio. Once the bots are developed they go to Orchestrator.

We have a combination of different use cases. Sometimes it deals with Outlook, the Microsoft Office Suite, or certain integrated web applications. You build a solution to integrate all of the applications that are part of the same process.

We do not run our automations in a virtual environment at the moment, but we are currently evaluating how we can do this.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate this solution a five. The majority of the simple tasks are done through recording, which saves on our development time. You just record the things that you want to achieve and then customize to get it going.

Since I was new to the product, I used the training. I took the developer training, as well as business analyst training. On a scale of one to five, judging how beneficial it is, I would rate the training a five. It's truly very beneficial because you can just touch base with the actual tool and get it done.

From the point that we purchased our UiPath license until we had our first robot was approximately six weeks. This was a complex use case and it worked well, so it was a good proof of value.

How has it helped my organization?

Prior to using this solution, everything was running well, though users were facing challenges because they were spending a significant amount of their time correcting things that were misrepresented or not done correctly by some other part of the team. The consultant is supposed to correct or manage all of the changes, and it was not only taking a long time but not on their to-do list for the day. It is this extra time that this solution is being used to address.

In the pilot project, we have seen proof of value. However, it is not in production yet, so it is too early to see how much time this solution will save us. The people whose jobs will be affected are looking forward to this solution because we are expecting to cut their mundane tasks from eight hours a day to two or three hours a day.

In terms of eliminating human errors, I don't think that we have seen any difference.

What is most valuable?

The most valuable feature of this solution is the training that is available. You can just access the resources.

There is a Community Edition of this solution, which is a plus. Some other vendors do not offer this or have just started offering it. Accessibility is the biggest thing.

What needs improvement?

I would like to see more features included in the AI Fabric. This is the biggest thing that I am looking forward to.

What do I think about the stability of the solution?

With respect to the stability, on a scale from one to five, I would rate this solution a four. There are certain features that are incomplete and they are still working on, such as computer vision. 

What do I think about the scalability of the solution?

We currently have about five people involved in the RPA team. It's the kickoff stage for us, and more like a COE.

Which solution did I use previously and why did I switch?

We did not use another RPA solution before this one.

We decided to invest because necessity is the mother of innovation. We were seeing our consultants spending too much time in processing certain areas of the business, and we wanted to find ways to make their lives easier and improve the processing.

What about the implementation team?

We had Roboyo assist us, and our experience with them has been pretty good so far. On a scale from one to five, I would rate them a five.

What was our ROI?

This is just a pilot project so ROI is not really in the grid. We hope to have a good ROI on the solutions that are deployed using UiPath.

What other advice do I have?

I look forward to trying the better features that will be released in upcoming versions.

My advice for anybody who is implementing this solution is to not only automate the process but redesign the process. If you have steps one through ten then you don't simply automate them "as-is". First, improvise your process and then try to automate that. It will save time and money.

This is a good solution and I am looking forward to the new AI features.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
RPA Operations Lead at a energy/utilities company with 11-50 employees
Real User
Offers valuable training and has dramatically reduced processing time
Pros and Cons
  • "Compared to other solutions, training is very valuable. You can easily access the resources. There is a community edition which is a plus and something that other tools don't offer. Accessibility is the best feature."
  • "It interacts with so many products that the robot itself becomes unstable."

What is our primary use case?

I am a developer so I primarily use Studio most of the time, and when the bots go live, they move to Orchestrator.

We have a combination of different use cases. Sometimes it is dealing with Outlook or the Microsoft Office Suite. The idea is to build a solution that integrates all of the applications that are part of the same process.

We are not currently running our processes in a virtual environment but we are currently evaluating how we could make it work.

How has it helped my organization?

Everything was running well but the users had some challenges because they had to spend a lot of their day correcting the things that were misrepresented or not done correctly by another part of the team. The consultants had to manage the changes which were taking a lot of time but weren't on their to-do list for their day. UiPath is helping us save that time. 

It hasn't really helped to eliminate human errors. The processing time is dramatically reduced. It makes it easier for consultants to make things right. If they spent eight hours doing a task, it now takes them two. 

What is most valuable?

Compared to other solutions, training is very valuable. You can easily access the resources. There is a community edition which is a plus and something that other tools don't offer. Accessibility is the best feature. 

I would rate the solution's ease of use as a five out of five. The majority of tasks are done through the recording which saves development time. You just record the things you want to achieve, customize it, and get it going. This reduces development time. 

I have been using RPA training since I was new to the product. I did the developer training. I would rate it a five out of five. It’s very beneficial. You can just touch base with the actual tool and get it done.

It hasn't really reduced human errors but it has reduced the processing time. It's easier to make things right.

What needs improvement?

I would like to see more of the AI Fabric domain feature. 

What do I think about the stability of the solution?

It interacts with so many products that the robot itself becomes unstable.

I would rate the stability as four-ish out of five. There are some features that they are still working on. There will be better features in the upcoming versions.

What do I think about the scalability of the solution?

We have around five users. We're in the kick-off stage so not many people are involved. 

How are customer service and technical support?

I have not needed to contact technical support. 

Which solution did I use previously and why did I switch?

We knew we needed to invest in a new solution because necessity is the mother of invention. We saw our consultants spending too much time processing areas of the business, so we knew we needed to evaluate new processes to make their lives easier. 

We chose UiPath because of the accessibility. It's easily available and widely used. 

How was the initial setup?

It took us around six weeks from when we purchased our first license to having our first Robot in production. It was not a complex process.

What about the implementation team?

We used Roboyo for the implementation. We had a good experience with them. I would give them a five out of five. 

What was our ROI?

ROI is not on the grid right now. We hope to have a good ROI. It's a proof of value and it's not in production yet. 

What other advice do I have?

With the existing features, I would rate UiPath an eight or nine out of ten. Once the new features come in, I would give it a ten. They keep improvising. 

I would recommend not only automating the process but redesigning the process. It's not just about automating steps one to ten, you need to improvise your process and then try to automate that. Automating the steps as is won't really help and you can end up spending the same amount of time and money. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Manager at a financial services firm with 10,001+ employees
Real User
Intuitive and logical solution that has some of the best training available
Pros and Cons
  • "We're able to handle some of our tax and HR processes, the volumes of the documents or new hires at a tremendous speed compared to how we used to do it manually in the past."
  • "I think in the Studio, as in building automations, it takes a lot of clicks and there's a lot of options and I think sometimes there's just too much. It should be more simplified on the user interface."

What is our primary use case?

We use Studio and Orchestrator. I personally use unattended bots but we're releasing one of the largest attended implementations right now.  

For the most part, it's still in the back office, finance, and accounting, that's typically where we've been starting. That's where for me, as an inexperienced developer, is easier for me to get started.

How has it helped my organization?

We're able to handle some of our tax and HR processes, the volumes of the documents or new hires at a tremendous speed compared to how we used to do it manually in the past.

What is most valuable?

I like the layout and design of the Studio using the RPA framework. It makes sense to me. It's very easy to get started. I've been a fan of the current debugger. I know that UiPath is releasing an updating debugger but I think that's been very intuitive for me as well.

I would rate the ease of use of the platform for automating my company’s processes a four out of five because, for me, there's still a lot of clicks and keystrokes I need to do for development. I know that UiPath is releasing StudioX, which is something that is needed, for people like me who aren't super technical.

I would rate UiPath Academy RPA training a five out of five. It's one of the best. Compared to its competitors, it's intuitive and it's robust.

It's everything that UiPath is moving forward towards, intelligent, machine learning, and AI. I embrace the fact that the direction it's going especially for me personally.

What needs improvement?

I think in the Studio, as in building automations, it takes a lot of clicks and there's a lot of options and I think sometimes there's just too much. It should be more simplified on the user interface.

What do I think about the scalability of the solution?

As far as our practice, we have over 150 consultants in the States and over 350 in India. We also have a team in Europe. Overall, we have over 3,000 RPA consultants. UiPath is probably close to about a third that would be UiPath competent.

How are customer service and technical support?

I haven't had to contact their technical support. I go through my SMEs. 

Which solution did I use previously and why did I switch?

We're always challenging ourselves to be more efficient and effective in the workforce. We also recognized that some of our businesses needed to do things better, faster and cheaper. RPA was a natural solution. For us, as a large organization, we want to learn about all of the top competitor solutions. UiPath is in the top-ranked quadrant regularly so it is an obvious choice.

Because of the market demands of Automation Anywhere, Blue Prism and UiPath, we had to invest in learning all three equally. I don't know the exact reason we went with UiPath, I can ask our clients. 

How was the initial setup?

The implementation process was easier than the competitors.

What was our ROI?

We have seen a 100% ROI. We do automation to deliver a faster ROI than traditional software. As a firm, we saved over 2 million dollars a year now from using RPA.

What other advice do I have?

Regarding both attended and unattended bots, I think there are places for both and it comes back to the purpose of what you're automating. I think attended is going to be great for the casual users of applications. It's a lot of the call centers and even some of the system developers. The unattended are places where you can really find those scaling volumes and processes. Typically back-office functions are unattended.

I would rate it a nine out of ten. There's always room for improvement. For me, it's very intuitive and logical. I grew up with a little bit more of a technical background so for me, it fits in well with my needs.

I would encourage someone considering this solution to use UiPath, especially if they're automated and especially with UiPath's new one-click cloud solution. It's so fast for them to get started. I would encourage them to be up and running in the same database to try it out.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
Chief Health Informatics Officer at a government with 10,001+ employees
Real User
Has the ability to schedule tasks and Orchestrator centrally manages our bots
Pros and Cons
  • "The product helps achieve efficiency that will create ROI and the training and support are very good."
  • "Incorporating more in the way of machine learning and AI would extend the capabilities of the product."

What is our primary use case?

We use Orchestrator, Studio, and of course the bots for indexing documents received from outside providers.

How has it helped my organization?

The best example of the way this product has improved how our organization functions is by the increase in efficiency it has helped us achieve.

What is most valuable?

The most valuable features are the ability to schedule tasks and using Orchestrator to centrally manage our bots.

What needs improvement?

Areas of this solution that have room for improvement are a couple of activities that have issues. We would like to incorporate machine learning so that we can do some of the quality checks that we do automatically instead of relying 100% on manual quality review by humans.

Additional features that we would like to see included in the next release are those they seem to already have planned. I am very intrigued by the AI capabilities that we saw in demonstrations. Having that capability would be absolutely fantastic.

What do I think about the stability of the solution?

On a scale from one to five where one is not stable and five is very stable, I would rate the stability of UiPath platform as about a four. There are two activities that we use that fail about 5% of the time. UiPath is fixing that — as far as we understand — and so we should get a solution very soon.

What do I think about the scalability of the solution?

We currently have just two people in our organization involved in the automation program. That could potentially expand under the right circumstances.

How are customer service and technical support?

Our team has had the opportunity to use the UiPath Academy RPA training. On a scale from one to five where one is the least beneficial and five is very beneficial, I would rate the UiPath Academy in training our team as a five-out-of-five. We literally started at ground zero with UiPath software, and, without the training, I don't think we would know exactly what it can do.

I also think the source support and technical support for this solution are both very good.

How was the initial setup?

From the time we purchased our UK UiPath license until we had your first robot in production was really before purchase. We had a proof of concept opportunity prior to purchasing the product, so we could make sure it worked for our purposes.

The initial setup process was straightforward. We started with just Studio, and not Orchestrator. Our deployment was just a simple matter of installing Studio. It was very simple to install.

What was our ROI?

We have not seen a return on investment in a way that we can account for exactly because we have not done that evaluation. At this point, we have projected some ROI numbers but we don't have the final ROI. I think it did not take long to see the ROI as it didn't take months. It probably just took a few days to see a difference.

The performance benefits we have seen at this stage of our deployment is in the form of increased productivity. So, in our development processes, we have at least doubled the performance of the process we have automated.

The solution also helped to eliminate human errors. I really don't know the percentages we have not done that evaluation, but I know it does eliminate them as it is evident in the results.

On top of that, the solution saves our organization time which is also evident in the fact that the staff members who are using the bots can double their performance.

What other advice do I have?

On a scale from one to five with one being the most difficult and five being very easy, I would rate the interface of the UiPath platform as a four-out-of-five. I chose that rating only because our legacy software is a bit difficult to automate. The selectors end up not always being accurate.

On a scale from one to ten where one is the worst and ten is the best, I would rate the product overall as a nine. I don't think I have enough understanding to give it a ten. However, it seems from our investigation of other platforms, that UiPath is one of the easiest RPA systems to learn and use.

My advice to anyone considering RPA as a solution is to do your homework upfront. Learn what the platforms can do before you just pick one and start trying to automate.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Health Systems Specialist at a government with 10,001+ employees
Real User
Doubles productivity in records processing with high industry compliance
Pros and Cons
  • "An example of how this product has improved the way our organization functions is that it has doubled the number of records that we process per hour."
  • "We have had some problems with processing errors, but these are largely due to our legacy system and UiPath is working to help resolve the issue."

What is our primary use case?

We are using Studio, the Orchestrator, and both unattended and attended bots. We are using the product primarily to index and process patient records into patient charts when records come in from outside sources.

How has it helped my organization?

An example of how this product has improved the way our organization functions is that it has doubled the number of records that we process per hour.

What is most valuable?

The most valuable feature for us is the unattended bots. They are valuable because records come in automatically from the vendor with a cover sheet, and that cover sheet has a QR (Quick Response) code. An unattended bot will take the record, and based on the code can index it and upload it to the patient's record with no human intervention.

What do I think about the stability of the solution?

On a scale from one to five where one is not stable and five is very stable, I would rate the stability of the UiPath platform as three right now. There are some nuances in it that are throwing some error codes when reading the QR codes. But we are in the process of working with UiPath to get that issue corrected.

What do I think about the scalability of the solution?

Right now we have about five people in our organization involved in the automation program. We can expand that as necessary.

How are customer service and technical support?

Our team used UiPath Academy RPA training. Two of the individuals on the team have gotten their certifications.

On a scale from one to five where one is the least beneficial and five is the most beneficial, I would rate the UiPath Academy as a four. The team really liked it. The two people that have certification are our two main developers. They had been doing their academy in concurrence with our deployment while they are still working on the project. They both said the academy has been very helpful.

We also have a customer support person dedicated to us. They call them Customer Success Managers. We use them and then we have also had to reach out to the home office in Romania. They are working on a solution for us right now. The service, on the whole, is very good.

Which solution did I use previously and why did I switch?

I was part of the decision process in choosing UiPath as our RPA solution. We had not previously been using another solution but knew that we needed to invest in one because we looked at our employees' overtime records. We were paying for overtime and did not see the need to just for scanning and indexing. A bot can run 24/7, so the bot takes care of processes that can be automated instead.

How was the initial setup?

The initial setup process was complicated because of us and the requirements of our organization. It was not because of UiPath. But even with those complications, from the time we purchased the UiPath license until we had our first robot in production took only about three months.

What about the implementation team?

We did not use an integrator, reseller, or consultant for the deployment. We used internal staff and the UiPath engineers helped us along.

On a scale from one to five where one is very bad and five is excellent. I would rate our experience with UiPath as a five. They have been very responsive and have given us engineering support at no cost. They seemingly did that just to ensure that we were successful.

What was our ROI?

We are starting to see a return on investment. It has only taken us about a month to realize that. Basically, we have seen a performance benefit. Where it was taking a human about an hour to do ten records, we have estimated that we are going to be able to up that count to about 80 records an hour. One of the humans that is doing the manual part of it has already said that the product has helped double their workflow. The solution has also helped to eliminate human error by approximately 85%. I would say that it is going to save us at least 40 hours a week right now. I also think that is a conservative estimate.

What's my experience with pricing, setup cost, and licensing?

For our licensing cost with this solution we have invested $90,000 right now, but that is to cover several facilities. The UiPath solution is not expensive considering that.

Which other solutions did I evaluate?

UiPath was the only RPA solution we looked at. They are TRM (Technology Reference Model) approved and they appeared to have the best platform.

What other advice do I have?

On a scale from one to five where one is very difficult and five is very easy, I would rate the ease-of-use of the platform for automating our company's processes as a four. The UiPath product has fit our model the best. Number one, because in the VA (Veterans Affairs) hospitals the RPA solution has to be TRM approved and not all RPA solutions are. They have also been very helpful because we have a little bit of a unique system. There are some nuances in an older system that we are still using that can not be changed at the moment. They have helped us work around those issues and they have provided the technical support that we needed.

On a scale from one to ten where one is the worst and ten is the best. I would rate the product overall as a nine. From everything that I've heard from the staff, the ease-of-use and the effectiveness of it are really good.

If I were to give advice to a colleague at another company who is researching RPAs, I would tell them to go with UiPath because of the product and the culture of the company. I think the culture of the company is one of the reasons that you are going to ensure that you will be successful.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Jeremy Rank - PeerSpot reviewer
Application Support Engineer at Centene Corporation
Real User
Unattended robots completely take tasks out of the user's hands so users don't have to spend time doing mundane things
Pros and Cons
  • "Unattended robots completely take tasks out of the user's hands reducing error and unnecessary effort on mundane tasks."
  • "While it is still the best, the usability for end-users without programming experience can be improved."

What is our primary use case?

We use Orchestrator, Studio, and Robot to work with automation in our finance department.

How has it helped my organization?

The product improves how our organization functions by automating tasks so users aren't having to spend time doing mundane things.

What is most valuable?

The most valuable feature is the unattended robots as they completely take tasks out of the user's hands.

What needs improvement?

In the next release of the solution, I'd like to see process mining to analyze business processes through event logs. It would help the end-users determine what processes need to or can be automated.

As for areas of the solution that have room for improvement, the usability for the end-users could improve so that they will be better able to program on their own. Coupled with process mining capabilities, that could remove the need to involve programmers or IT in the automation of simple tasks. The cloud platform could be improved so we would be able to deploy through that with sufficient security.

What do I think about the stability of the solution?

On a scale from one to five where one is not stable and five is very stable, I would rate the stability of the platform as a four. It is a four because I haven't seen any outages yet but we may need more experience with the product to be sure it is totally stable when we are completely live.

What do I think about the scalability of the solution?

We have about four people are in our organization who are currently involved in our automation program and I can see that expanding as the company improves ease-of-use.

How are customer service and technical support?

Our team has used UiPath Academy RPA training. On a scale from one to five where one is the least beneficial and five is the most beneficial, I would rate the UiPath Academy RPA training as a five. It is very good and very detailed.

We have also used customer support and it is good. When I called in they were helpful with answering questions that I had and they responded quickly. Usually, we had one person assigned to us that kind of helped us implement and who was familiar with our needs. This helped in several cases.

Which solution did I use previously and why did I switch?

I was involved in the decision process to move to UiPath. We knew that we needed an RPA solution to take care of repetitive tasks that could be automated and we had been using solutions in other departments. We went through an RFP (Request for Proposal) process when the finance senior leadership wanted to see what RPA was about and how it could help in their processing. UiPath was one of three products that made it to the next stage of evaluations for this use case.

We did simultaneously use a different solution, which was Pega. UiPath was actually already being used in the company but the idea was to expand into the finance processes.

How was the initial setup?

The initial setup process was straightforward. The complexity that we met with was because of the requirements of our own company. The setup, as far as the installation, was straightforward and simple. From the time we purchased the UiPath license until we had our first robot in production was about three months.

What about the implementation team?

We did use a consultant for the deployment. The company was PwC (PricewaterhouseCoopers International Limited). On a scale from one to five where one is very bad and five is excellent. I would rate our experience with PwC as a three. They are not rated higher in our case because they didn't provide us with the best resources. They sent a younger team that seemed not to have really ever used UiPath.

What was our ROI?

We have only projected a total for return on investment and performance benefits from the solution through testing and past performance as we are not fully live yet. It will probably take six months to see the actual ROI when we know more about the performance benefits of full deployment. The solution has already helped to eliminate human error by about 25% and has saved our organization approximately 2,000 hours.

What's my experience with pricing, setup cost, and licensing?

As far as pricing, I don't know what the company spends on the license. I do know about the robots. I think the attended robot is a little bit too pricey. With the unattended robots, we can put them on virtual machines — not really Citrix but regular virtual machines which are a little bit cheaper.

Which other solutions did I evaluate?

The vendors who were on our shortlist were UiPath, Pega, Automation Anywhere and Blue Prism. We chose UiPath because we already had the product in-house and we had already gone through all the security checks for the company requirements.

What other advice do I have?

On a scale from one to five where one is very difficult and five is very easy. I would rate the ease of use of the platform as a three-out-of-five. I give it that rating rather than going a bit higher because it is a little bit difficult for the regular users to automate. In some cases, you have to be more of a programmer to automate successfully. Even so, it is better than other RPA tools.

On a scale from one to ten where one is the worst and ten is the best, I would rate the product over-all as an eight. It gets the job done, but there is still a lot of room for growth in the capabilities so that is why I think that eight is a justifiable rating.

The advice I would give to a colleague at another company who is researching RPA solutions is to read up on what RPA is and what it can do for your company. That is where I would start. Then try to go to as many meetups or conferences as you can to find out more about the products and how they are being used.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Business Analyst at a renewables & environment company with 1,001-5,000 employees
Real User
Reduces the need for manual intervention which has saved us time and increased ROI
Pros and Cons
  • "Its intuitiveness is great. This solution is very user-friendly. There is almost no need to have programming knowledge."
  • "The initial setup was in between simple and complex."

What is our primary use case?

We use this solution for our business purposes. We use it from the back end all the way to the front end. That's where we are looking to use this, although we haven't fully implemented it yet. We are exploring more processes to use it for.

How has it helped my organization?

Mainly, this solution has reduced the need for manual intervention. That's the main thing. It has saved us time. We can now increase our ROI.

We run a few automations in a virtual environment, but not all of them. I've been using some other automation tools, like QTP/UFT.

I would rate the ease of use of the platform for automating our company's processes as four out of five.

What is most valuable?

Its intuitiveness is great. This solution is very user-friendly. There is almost no need to have programming knowledge.

The solution has helped us eliminate human errors, by about 40%. It also saves us time.

What do I think about the stability of the solution?

The solution is fairly stable. I would rate it as four of five for stability.

What do I think about the scalability of the solution?

So far, we have almost 50 people in our organization involved in our automation program.

How was the initial setup?

The initial setup was in between simple and complex. As even my colleague was fairly new at that time, he came across a few challenges. However, he could overcome them and now I'm in three of the processes that are in products.

It took about three months from the time we purchased a UiPath license until our first robot was in production.

What about the implementation team?

We used a consultant. I would rate them as four out of five.

What was our ROI?

We have definitely seen a performance benefit. Now that it is in the production processes, we are able to see ROI, in terms of saving time on repetitive tasks and the manual effort saved. That's our return on investment.

What other advice do I have?

I would rate this solution as eight out of ten because it has saved us a lot of manual intervention, as well as time and money. We may have not yet explored the full horizon of what this solution can do for us.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
GunjanSharma - PeerSpot reviewer
RPA Lead at Slalom Consulting
Real User
Human and robot interaction happen seamlessly with Attended bots
Pros and Cons
  • "They've got the bolt on the market, so even with the new launches that happen with some of the new tools that came in, I think Connect really speaks to an overall automation strategy. I think that sets it apart."
  • "I talked to the product team. They are very passionate about this. In my opinion, all the different components that they have now released should be integrated under a single umbrella, available through a single landing page. That way, everything integrates with each other and they are able to communicate data back and forth. To me, that would be the ultimate solution."

What is our primary use case?

We're a consultant, so we help customers use this solution to develop automation and help set up COE. We provide the means for an entire organization to build its use cases. That's how we use Orchestrator both attended and unattended.

How has it helped my organization?

The solution has helped eliminate human errors. The amount varies by specific use case, but it is sometimes 50% to 60%.

It has also saved organizations time. Internally, we're not at a stage where we've measured it. I would say right now it's not that great, but maybe 15 or 20 hours per person.

What is most valuable?

Orchestrator's value really comes from scheduling and jobs, where robots can trigger other robots. I can't speak to the new versions yet, but they all seem great. Attended is where the human and robot interaction can happen seamlessly. With unattended, some of the processes that were earlier so mundane are all being done without any human interaction, so that provides true end-to-end uninterrupted automation.

I would rate the ease of use for this solution as five out of five.

The UiPath Academy RPA training is awesome. It's top of the line, so I would also say that it should get a five out of five rating.

What needs improvement?

I talked to the product team. They are very passionate about this. In my opinion, all the different components that they have now released should be integrated under a single umbrella, available through a single landing page. That way, everything integrates with each other and they are able to communicate data back and forth. To me, that would be the ultimate solution.

I get it. There is a roadmap and it's a journey. Still, I would like to get to a place where everything integrates with each other. Now that we have all these different means that can help us enable a customer in their journey, making sure that they're integrated would truly add value. That removes the overhead of combining data from all these different sources.

What do I think about the stability of the solution?

I would rate its stability as five out of five. With any tool, there have been occasions when a job did not trigger or aborted, but that's been very rare in my experience.

What do I think about the scalability of the solution?

I would say we have more than 20 users. There may even be around 50 users, if not more.

How was the initial setup?

It was very easy to install this solution.

It does not take long from the time one purchases the UiPath license until they have a real bot in production. We do this mostly for our customers, but also for our own internal use case. We were able to get it done and up and running in weeks.

What was our ROI?

We have absolutely seen an ROI. The time to get an ROI varies from case to case. 

What's my experience with pricing, setup cost, and licensing?

Attended is fairly cheap. Anytime you bring in Orchestrator, that starts to become a little more expensive. I'm a little concerned about all the new SKUs that are coming in and the products associated with them. I am really interested in finding out if someone wanted a full product suite, what kind of money are they looking at annually.

What other advice do I have?

I would rate UiPath as ten out of ten. I've done implementations across tools, so I'm familiar with some of the other market leaders too. Honestly, though, UiPath is very good at keeping up with the times. It's easy to implement. Its ease of use and how quickly you can get set up and going stands out, in my view. They've got the bolt on the market, so even with the new launches that happen with some of the new tools that came in, I think Connect really speaks to an overall automation strategy. I think that sets it apart.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
Consultant at a financial services firm with 501-1,000 employees
Consultant
Good scheduler, queues, and activities help us to save time on manual processes
Pros and Cons
  • "The most valuable features are the scheduler, queues, and activities."
  • "More Excel activities should be included."

What is our primary use case?

I use Studio, Orchestrator, attended and unattended robots.

My primary use for this solution is back-office automation in a banking environment.

We run automations in a virtual environment, both for development and production. The robots are implemented in a development environment first, which is connected to Citrix. Once the process automation is finalized, including deployment and UAT has passed, we move the same file from the development Orchestrator to the production Orchestrator in the production environment. Production is also in Citrix.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate this solution a three. We have legacy Oracle applications and I'm finding it difficult to find selectors for the older, legacy systems.

On a scale of one to five, judging how beneficial it is, I would rate the training a four. Some of the lessons are really easy, whereas others are more difficult, but you need to finish everything, otherwise you cannot go further. This is what I didn't like about it.

It took approximately one month to implement our first robot. Prior to purchasing the license, we implemented our PoC using the Community Edition. That took three weeks. After that, my company bought the license and it took about a week to put into production.

How has it helped my organization?

With respect to saving time, we save a lot of manual hours by using automation. I would estimate that we save eighty hours per month, on average.

In some of our processes, it took an hour to run them and the resource used to have to watch them manually. They are now automated and running in unattended mode, and the resource is finding other activities to do. There are more than one hundred of these types of processes.

In terms of eliminating human errors, I would say that we have a ninety-five percent reduction in our rate of errors.

What is most valuable?

The most valuable features are the scheduler, queues, and activities. The activities are there for applications like Excel, Word, and Outlook.

What needs improvement?

More Excel activities should be included. We do have basic Excel activities, but we don't have ones to do things like add colors or formulas. For these types of operations, we always use custom objects and have to write custom code or pay for them.

What do I think about the stability of the solution?

With respect to the stability, on a scale from one to five, I would rate this solution a four.

My automation is one hundred percent working in my dev environment; however, the same package is not working with one hundred percent success in the production environment. It's a ninety-eight percent success rate, because sometimes there is a network issue, like slowness, and it's breaking my automation.

What do I think about the scalability of the solution?

We have eleven people working in our automation group including process architects, developers, and testers.

How are customer service and technical support?

I would rate our experience with technical support a five out of five. Whenever I needed help on the infrastructure, or with development, they immediately responded and tried to solve the problem. In cases where it was not solvable, they would jump on a call and look at through our code to help us out.

Which solution did I use previously and why did I switch?

Prior to using this solution, we used both Blue Prism and Automation Anywhere.

When it comes to deciding the suitability for automation and the choice of vendor, we consider the results of the process mining. We evaluate how many hours and how much money will be saved. We also consider how frequently the automation will be run, such as quarterly, monthly, or even daily.

One of our clients did not like the support from Blue Prism, which is why we jumped onto UiPath and implemented it.

How was the initial setup?

The initial setup of this solution is complex. We began immediately with a setup for high availability, but somehow we messed it up. We did not have the proper documentation and ended up getting help from UiPath.

They helped us, but overall, I would say that it is not straightforward.

What about the implementation team?

We implemented this solution in-house with support from UiPath.

What was our ROI?

We have not yet seen ROI from this solution.

What's my experience with pricing, setup cost, and licensing?

The licensing fees for this solution are $8,000 USD annually.

What other advice do I have?

Everybody says that this solution is easy to implement, but I do not find it that easy. It may be true for very simple processes, but not for more complex ones. For that, we need to have some kind of development and analytical skills. 

That said, from a code developer's point of view, I haven't found any difficulties with this solution. My advice for anybody who is considering this type of solution is to try UiPath.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Victor Sirianni - PeerSpot reviewer
Business Intelligence & Automation Manager at a manufacturing company with 1,001-5,000 employees
Real User
UiPath allows us to not only automate but to also do new things that would have previously required an army to develop and execute.
Pros and Cons
  • "his solution has allowed us to tackle tasks that could not possibly be done by humans."
  • "The initial setup process seemed very complicated."

What is our primary use case?

We currently use an on-premise Orchestrator instance along with VDIs for Studio development, testing, and production Robots. We use UiPath in a few different ways: for repetitive high volume and or high complexity time-intensive tasks, for tasks with high error rates and or low error tolerance, and as a component in larger digital workstreams requiring the interaction of multiple systems and workers.

How has it helped my organization?

We are able to roll out customized sales reports for every appointment for all 400 of our sales agents, which is something that was not even feasible before. It could not possibly be done by humans alone without hiring an army.

What needs improvement?

We have been patching together a number of different solutions to try and create a more holistic automation solution. The newly announced features such as Long Processes, AI Fabric, and improved attended dashboard will go a long way in solving those needs.

For how long have I used the solution?

Eight Months

What do I think about the stability of the solution?

On a scale from one to five where one is not stable and five is very stable, I would rate the stability of UiPath platform as a three. We had a lot of trouble initially, most of which was our own fault. Migrating all development, testing, and production, to identical virtual machines to ensure parity helped tremendously with stability and reliability. We still have to be very careful with selectors though and have learned to not trust the default capture particularly with Java-based applications.

What do I think about the scalability of the solution?


How are customer service and technical support?

I'd say the customer support is nothing short of excellent. We've had access to both technical and business experts as needed, and have regular conversations regarding challenges, successes, and the path to full-enterprise deployment.

On a scale from one to five where one is the least beneficial and five is the most beneficial, I would rate the UiPath Academy RPA training for our team as a four. It's no substitute for programming experience and computer science knowledge, but one of our Accounting Analysts and a Process Engineer each completed the first course and within a couple of weeks were producing basic automations. It's a fantastic entry point both for non-technical and technical users to learn about RPA and get up and building fast.

Which solution did I use previously and why did I switch?

Previously I've used Automation Anywhere and switched when changing companies.

How was the initial setup?


What about the implementation team?

Our infrastructure team handled implementation with considerable help from UiPath. On a scale from one to five where one is very bad and five is excellent, I would rate our experience with UiPath as a five. The service was excellent.

What was our ROI?

It took us about four months to see a return on our investment. In the last six months, we have saved about a hundred thousand dollars and we have freed up about five FTE (Full-Time Employees) of capacity.

What's my experience with pricing, setup cost, and licensing?

Plan to scale from the start! We initially deployed with a single-node on-premise configuration to test everything out and validate the business case. Six-months later and we now have to stand-up a new environment that is critical-process-capable (multi-site/cloud, load balancing, log monitoring, failover, etc) and has the capacity to handle the number of robots and users needed as we roll out enterprise-wide. It would have been more cost-effective and much easier on the infrastructure team to plan it all out ahead of time.

Which other solutions did I evaluate?

We evaluated BluePrisim, Automation Anywhere, and UiPath. Our Process Engineers and citizen developers really liked the flowchart-esque UI and the business leaders were impressed by UiPath's ability to build a PoC for one of our worst processes in just two days.

What other advice do I have?

On a scale from one to five where one is very difficult and five is very easy, I would rate the ease of use as a three. The flow is ideal for process-minded people and analysts, so they are able to navigate the UI and start building quickly. Our more advanced developers occasionally opine about the lack of an editor like interface and the need to click through a lot of UI elements to access more technical elements. Overall though, we feel it strikes a good middle ground, particularly when compared to other major competitors.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Consultant at Vindelici
Consultant
Empowered users to change the way they were working which helped them save time
Pros and Cons
  • "Orchestrator lets you start a credential stair, so you can get the credentials in a safe way. Before this, they were afraid that credentials would be stored somewhere and people could see them. I think it's really important for our customers that you can do that in Orchestrator. The scheduling feature is also valuable of course."
  • "It's really hard for me to get all the machine learning and AI parts. I think maybe that's going to get a little bit easier for me to understand how to really use it in the company. I don't really know what to do with it at the moment. I think that is something that could be improved."

What is our primary use case?

I'm working for one project where we're trying to automate processes for a logistics company, specifically in their back-office accounting processes.

We're using Studio, Orchestrator and the bots. In other words, we're using the whole platform.

How has it helped my organization?

When we were implementing it, we were empowering people. In this company, everybody has their own work and they were really in their own area. Then we started this project and they got empowered to change the way they were working. UiPath is so open that everybody can take part in it.

That was one thing that changed right away. Another thing was the way they think about processes and where there are possibilities to automate has really changed. Before, they never thought about automating all these processes but we told them there is a possibility. Now, when they're having strategy meetings, they have dedicated time slots where they're just talking about processes that could be automated. The whole mindset is changing now.

We have a virtual environment that we use.

We haven't touched the processes where there would be human errors that much. We started with the really basic ones that are so easy that people don't make errors there. We will get to the more complex processes, but we haven't yet.

The solution has definitely saved time.

What is most valuable?

Orchestrator lets you start a credential stair, so you can get the credentials in a safe way. Before this, they were afraid that credentials would be stored somewhere and people could see them. I think it's really important for our customers that you can do that in Orchestrator. The scheduling feature is also valuable of course.

In terms of ease of use, I would rate this solution as four out of five. I think it's very easy, but our customers are sometimes not so technical. When they come from the business side, it's somehow hard for them to understand.

I would give the RPA Academy training program five out of five. Without it, I don't think I could have started implementing this solution. I did the developer program just for a general understanding of how everything works: how Orchestrator works and how it all works together. For me, it was really important to do the training then. It was very good, so I really liked it.

What needs improvement?

It's really hard for me to get all the machine learning and AI parts. I think maybe that's going to get a little bit easier for me to understand how to really use it in the company. I don't really know what to do with it at the moment. I think that is something that could be improved.

I tested the live sessions and we saw some parts of StudioX. There were some things that were so easy there. I think it would be good if they would put it also in Studio, for example. The carts they have are in color. We try to get people in the company, even if they're not technical, to implement the bots or processes by themselves. I think some parts they changed in StudioX could be really helpful in Studio skills.

What do I think about the stability of the solution?

I would rate their stability as three to four out of five, but I would say that's probably because we don't know how to use it best. That is why we sometimes have issues that something's not working.

What do I think about the scalability of the solution?

We are a consultancy firm but the customer that we are working with has about five people in the core team that are working with this solution.

How are customer service and technical support?

Both customer support and technical support are very good. I think the chief from my customer and the UiPath technical team had many phone calls because the virtual machine didn't work at first. They were in contact and I think two days later it was working.

Which solution did I use previously and why did I switch?

I can only speak for my client, who is undergoing a huge digital transformation. They're a small German company and they just know if they don't change something other companies will get ahead. In Germany, there are many family-owned firms and the owner just saw the need to change. We told them about RPA and they got very excited. We showed them the first pilot bot and they were set.

We chose UiPath, for the same reasons you can read on the internet. If you look at the Gartner and Forrester reports, I think they all say UiPath. Also, it's just so easy to get started. You just download the community edition and you're starting. Then you do the Academy and you actually know how to do it. It's very easy and very fast. All the statistics say it's the best.

How was the initial setup?

In terms of the setup, because we were using the community edition first, and then we licensed it afterward, we had the first bot running in about a month.

What was our ROI?

We have seen ROI and performance benefits. We are still at the beginning but we can definitely see it. I think we could see after about a week that we had processes that the company didn't have to do anymore and so they had more time. 

What's my experience with pricing, setup cost, and licensing?

So far, our first customer started with just Orchestrator and an unattended bot, along with a couple of studio licenses. I don't know the cost. Maybe $25,000 for the year.

I would definitely say it's worth the money.

Which other solutions did I evaluate?

We did a little research obviously. We looked at Automation Anywhere and Blue Prism, but that's it. We didn't really look too deep. We just saw UiPath and said, "Okay, I think that's a fit for us." And then we went for it.

What other advice do I have?

I would rate this solution as eight out of ten because of what I see from the stage we're in now. There are things that can improve and they are all working on improvement. I still think that at its current state, it's really beneficial for a lot of companies.

I would recommend UiPath. I like the company and I like their products.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
Wayne Ahrens - PeerSpot reviewer
Technology & Innovation Consultant at a engineering company with 5,001-10,000 employees
Real User
Has the ability to take data out of wherever we have it and translate it into customer-owned Citrix environments
Pros and Cons
  • "Having something that is very flexible like Studio X will make it possible to change with our environments very quickly, very easily, very nimbly, and to deploy and redeploy as needed."
  • "There is currently room for improvement in the area of ease-of-use."

What is our primary use case?

Currently, we're using Studio and soon to be using Orchestrator. We have not actually deployed any bots yet, but we have looked into both Orchestrator and bots. We have just looked at the solution set of that on why do we need to deploy in the future.

Our primary use will vary from department to department. We have what we call 11 global practices. These range across different platforms, but the underlying theme of that is we want to automate different items which might be finance or accounting or HR or whatever. But where I think it will be most useful is in our core business where I'm looking to apply it to engineering project management.

What is most valuable?

The most valuable feature for us has been the ability to take data out of where we have it — Excel sheets or wherever it may be — and translate it into customer-owned Citrix environments. Our primary core is engineering. A lot of our business requires us to take data what we have developed as part of the design process and relay that into work orders or other process triggers, ordering triggers, or material ordering, or different things for our clients. Allowing us to interface local data with Citrix environments is going to be a big deal.

What needs improvement?

I'm not exactly sure what I want to see enhanced yet. I know that we do a lot of small processes. Depending on how good Studio X is and how easy that is to build and manage we could potentially do a lot of small little things inside of various design tools like Excel, Word, and Outlook and to be able to kick out the workflows from that.

We like to do a lot of the design side locally for Excel, whether that be in a BBA or an add-in type environment. Being able to manage and deploy or build those will be helpful. Maybe we won't call them bots, maybe we call them processes that are centrally managed. In addition to the Microsoft stack, we use many other vendors like AutoCAD, Bentley MicroStation, Revit Inventor, BIM 360 and Autodesk Forge. To us, the CAD world is where we can see a lot of time savings and benefit ROI on a solution. That would be our next horizon.

I think this solution has room for improvement in the area of ease-of-use. It does require a little bit of coding background to be able to get in and really build out the solution. After I get in and look at Studio X a little more, I may change my opinion on that.

What do I think about the scalability of the solution?

We have six people working in the organization involved in our automation program. We are pretty confident that can scale easily.

What other advice do I have?

Since we have not deployed to production yet, we are not sure which direction we'll be going in. We were looking on-premises but the software as a service cloud deployment will likely be a hit with our IT department. We plan to run our automation in virtual environments through a Citrix interface but not in Citrix.

On a scale from one to five where one is very difficult and five is very easy, I would rate the ease of the use of the platform as a three or four for now. I saw some things today I'd like to dig into a little farther, and I think that that Studio X would make it a whole lot easier for citizen developers to get in and do small tasks. Rebuilding tasks for accounting and finance where there are fairly rigid rules will be great. In the engineering world, our interfacing with the clients sometimes changes on a weekly basis. So having something that is very flexible like Studio X will make it possible to flex and change with those environments very quickly, very easily, very nimbly, and to deploy and redeploy. So if Studio X is what I hope it is, that rating may be closer to a five than not.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Associate Director at a government with 10,001+ employees
Real User
Attended bots help eliminate human error and duplication in data entry tasks
Pros and Cons
  • "Together, the aggregated features add value to the day-to-day operations of the business."
  • "I would like to see more options in terms of configuration."

What is our primary use case?

We are using UiPath Studio, Orchestrator, and attended bots.

We are automating 12 shared services processes. They are from the finance, HR, and procurement areas. These processes are run at a high frequency and are required to be captured on two different platforms. We have implemented this solution to stop entry clerks from having to do the same job twice, on two different platforms.

We run automations in a virtual environment and it is successful. The implementation was fast and we realized the benefits quickly. Currently, we have deployed three processes and we are going to roll out more processes in patches.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate this solution a four. Some of these processes have difficult exceptions that had to be handled, which is why we opted for the attended robots.

On a scale of one to five, judging how beneficial it is, I would rate the training a five. The training is rich in content and the material, products, and methodologies are explained well. The concept of automation can be very easily digested by anyone, even if they are non-technical.

From the point that we purchased our UiPath license until we had our first robot was approximately a month and a half. I was not the person doing the configuration, but I managed the process through interaction with the technical team. It was a straightforward and easy process.

How has it helped my organization?

We have realized performance benefits through the use of this solution. We were able to decrease the processing time of one of the processes from 15 minutes, under certain assumptions, to one minute and four seconds.

One of the calculations that we have done to determine the time we have saved is for one type of process. It used to take 7,000 person-days each year but now takes only 160 person-days a year.

Using this solution has eliminated a lot of human errors. It is now done based on preset values, activities, and rules. Exceptions are properly handled and the robot will take the information from the source system, which is fundamentally correct all of the time. The robot only needs to capture the data as it is from the source, and copy it to the destination, and this eliminates the errors. When humans are in the middle of the process, mistakes can happen.

What is most valuable?

The design capability in Studio is great.

The way that you can monitor the robots within Orchestrator is helpful.

Together, the aggregated features add value to the day-to-day operations of the business.

What needs improvement?

I would like to see more options in terms of configuration.

More information should be made available on the AI Fabric features, and how it can be used as part of a larger ecosystem.

Unattended robots could be cheaper.

What do I think about the stability of the solution?

So far, we have not noticed any crashes or any issues with the platform itself.

What do I think about the scalability of the solution?

In total with the partner that we are working with, we have 12 team members.

Which solution did I use previously and why did I switch?

We did not use another RPA solution prior to this one.

RPA was on the strategic roadmap for the transformation of the organization. When we came across this plan for the shared service teams and operations, we started to build a use case and try to see how RPA can help us. Basically, it's a strategic thing for my organization and we will continue scaling it up to other business areas.

What about the implementation team?

We had assistance from a local partner in Saudi Arabia. I would rate our experience with them five out of five. They have the right capabilities and the right knowledge. They were committed and dedicated to the successful completion of this project.

Which other solutions did I evaluate?

We did not evaluate other options before choosing this solution. The capabilities of the platform are good, as is their presence in the market. They have a very qualified team that gives you all the possible support, can answer your questions, collaborate with you, and ensure that you are on the right path to completing your automation projects. They try as much as possible to make your story a success.

They handled the PoC for us, and we implemented the full solution as soon as it was successful.

What other advice do I have?

The time freed up for our employees allows us to enhance and scale up their competencies and capabilities.

This solution is very good. The team is effective and they are constantly focusing on the product's roadmap and enhancements. As a platform in the ecosystem, this is a promising product for anyone who is considering automation projects in any organization.

My advice to anybody who is researching this type of solution is to have a look at UiPath. Take an in-depth look at their fabulous knowledge base that is available on the product.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Manager at a mining and metals company with 10,001+ employees
Real User
Studio is very valuable for our developers because it gives a nice visual way of developing the robots
Pros and Cons
  • "The product saves time and effort so employees are spared wasting time on mundane tasks."
  • "Even with drag-and-drop the product is a little difficult to use unless you are a programmer."

What is our primary use case?

We don't have a single primary use case. We use the Orchestrator studio to deploy attended and unattended robots to relieve the workforce of the mundane tasks that they currently do.

What is most valuable?

I don't think there is one most valuable feature. From my viewpoint, Orchestrator is great because I'm able to manage and control the robots and licensing. Obviously Studio is very valuable for our developers because it gives a nice visual way of developing the robots. Of course, the robots themselves do all the work. It is really a package that has to be put together.

What needs improvement?

The Insight product coming out in the next release looks interesting as a management tool, but I haven't dug into it enough to fully appreciate it.

Obviously, the Studio can always be improved. Even though you can drag-and-drop, it's still cumbersome unless you are a programmer. I think the Studio X is going to help tremendously for the citizen developers. I think that is going to be a big benefit in simplifying the interface.

For how long have I used the solution?

We have been using the product for more than six months.

What do I think about the scalability of the solution?

There are currently four-and-a-half people in the organization involved in the automation project and I think we'll have no problem scaling that up as necessary.

How are customer service and technical support?

We have used UiPath Academy. In fact, we've actually referred our citizen developers there.

On a scale of one to five where one is the least beneficial and five is very beneficial, I would rate the UiPath Academy about a four. It is specifically for developers, so there is a complexity level there that can take a little bit for say the average user who isn't an expert to get through, but for somebody who's already done development, it's good.

We actually signed up as a premium support member and took out a contract back about four months ago. Christopher Wilkins is our liaison and he's phenomenal. Absolutely any time I called Christopher, he has gone out of his way to help us. He's our success manager.

How was the initial setup?

From the time of purchase to deployment took about six months total. We did a quick prototype that I had spent two months to get it up and running and then it took me six months to clean it up.

I thought that the implementation was complicated but that was because they did the prototype and then handed it off and I had to come in and take the prototype and actually make it work in production.

We run the automation in a virtual environment. It was a bit painful to get it all working. We actually use Citrix VDI (Virtual Desktop Infrastructure) environment and the problem with that is it uses a storefront. When you log in, it doesn't know which server you're accessing. UiPath had problems with that, so we had to ditch that attempt. What we're doing is we're using the VDI image just to read and chart virtual machines every four months and using those for our UiPath.

What about the implementation team?

We did use a third party. Our experience with them was good and bad. The young man that came in from the Netherlands was extremely bright, but he was all over the place. So he thought he knew how certain things would work and in reality, they did not. So it was painful because instead of having a methodical way of working through the issues, he was jumping about too much and it didn't go very smoothly.

What was our ROI?

We don't really have exact numbers for the return on investment right now because we are too early into the process. We are still trying to get the whole organization comfortable with the concept. But you can see the processes have helped reduce human error in the finance area. It has also saved our organization time. Anytime you don't have a person doing the manual work, they can go on to do better things with their time.

What other advice do I have?

I inherited a bit of a mess. On a scale from one to five where one is very difficult and five is very easy, I would rate the ease of use of the platform for automation as about a three. Most of the problem is with the processes themselves having not been streamlined. So if there is a bad process in place and we still have to automate it, it will still be a bad process.

On the other hand, we do experience performance benefits using the solution. For mundane processes, the people who no longer have to do them because they are automated are extremely happy about that. The benefits were almost immediate. If we had somebody wasting three to four hours producing a single report that we can have a robot do, it's an immediate benefit.

On a scale from one to ten where one is the worst and ten is the best, I would rate this product as a nine or ten. I think the product is tremendous. We're still early in the process. As we get into AI, I think it's going to be a tremendous benefit.

My advice to anyone looking into this as a solution is to let somebody else do the deployment. You really have to make sure you understand the infrastructure required to properly scale up the solution. Make sure that you have senior management on board with the concept and then work hard to get citizen champions out there as soon as you can.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Transformation Manager at a computer software company with 10,001+ employees
Real User
Reduces human efforts so we can put effort into other quality work
Pros and Cons
  • "We're just starting to use UiPath now, but the automation process which reduces human intervention is the one we like most."
  • "I would like to see them improve the validation part of the data categorization."

What is our primary use case?

We use this solution mainly for data validation.

To start with, we are using Studio for many of our processes.

How has it helped my organization?

It reduces human efforts so our employees can put effort into other quality work.

I'm a manager, so we have UiPath for the team and my clients. I am a mediator. We are using Citrix for our VDI environment. We are going to implement the VDI.

Our client already has the UiPath Academy set up. It has been very beneficial in training our team, with its live involvement features, etc. It is good.

The solution has helped us eliminate human error. I would say, as it's now in its initial phase, this is somewhere around 80% to 90%.

It has also saved time for us.

What is most valuable?

We're just starting to use UiPath now but the automation process which reduces human intervention is the one we like most.

It's also very easy to use. I'm not directly involved in the program side. We have a team. I am the intermediator between our two teams. Those guys prepare the documentation and solution.

What needs improvement?

I would like to see them improve the validation part of the data categorization.

What do I think about the stability of the solution?

I would rate the stability of this product as five out of five. The team that works on this told me that once they come up with a use case, they can immediately implement it in UiPath. They have an idea and then can put that feature into practice. This can reduce many efforts.

What do I think about the scalability of the solution?

We have about 500 people in our organization that are involved in the automation program.

Which solution did I use previously and why did I switch?

We knew we had to invest in a new solution because when there are two categories of data, it is very useful to implement them with UiPath. We previously did this manually, as in with Excel and similar tools.

How was the initial setup?

The initial setup is straightforward.

Which other solutions did I evaluate?

Every customer in our current scenario is looking to move to digital. They want to make their manuals digital. UiPath is one of the best solutions in the current market industry. That is why we chose UiPath. It is easy to use, plus it gives a lot of benefits to our clients and our own organization as well.

What other advice do I have?

I would say that for the people who are using UiPath without any automation knowledge, the tool will be very useful. Apart from the UiPath platform, there are a lot of videos on YouTube. People can see a session from start to end. That will be useful.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Architect at a wholesaler/distributor with 5,001-10,000 employees
Real User
Easy to use for non-technical business users, but the OCR capabilities need to be improved
Pros and Cons
  • "The most valuable feature is Studio, which is a very powerful tool."
  • "I am looking forward to new cognitive and artificial intelligence capabilities."

What is our primary use case?

We use Studio, attended robots, and Orchestrator.

Our primary use case is automating support services for accounts payable and accounts receivable. We are still implementing and our robots are not live in a production environment yet. For the time being, we are using attended robots but we are looking into unattended robots as well.

We run automations in a virtual environment using VMware, and the implementation was straightforward. It was easy to set up.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate this solution a four. You don't need any programming skills to be able to leverage the tools. We have used other tools such as Blue Prism and Automation Anywhere, and this solution was easier than those.

On a scale of one to five, judging how beneficial it is, I would rate the training a five. It is very simple and can be easily demonstrated.

From the point that we purchased our UiPath license until we had our first robot was approximately six months. 

How has it helped my organization?

In terms of eliminating human errors, this is the expectation once our robots are live in production.

Once our robots are live, we expect to see a fifty percent reduction in time for certain tasks. It will save thousands of hours.

What is most valuable?

We leverage all of the components in this solution.

The most valuable feature is Studio, which is a very powerful tool.

What needs improvement?

I am looking forward to new cognitive and artificial intelligence capabilities.

I would like to see voice recognition and better OCR capabilities. Today, we have to leverage other tools for this, so we are hoping that UiPath matures in this area.

What do I think about the stability of the solution?

This product is very stable, but we have some issues with security.

What do I think about the scalability of the solution?

We have about five people working on automation in our organization.

How are customer service and technical support?

We have a CSM and they are awesome. On a scale of one to five, I would rate our support from the CSM a five.

Which solution did I use previously and why did I switch?

Before using this solution, we used to leverage our internal tools.

How was the initial setup?

The initial setup of this application was straightforward. It was easy, and like other applications that use a Windows installer.

What about the implementation team?

We used an integrator to assist us with deployment. I would rate them a three out of five.

What was our ROI?

We have not seen any ROI because our bots are not yet live. However, we have done a calculation and expect fifty percent savings in time.

What's my experience with pricing, setup cost, and licensing?

The licensing fees for this solution are approximately $100,000 USD annually.

Which other solutions did I evaluate?

Before choosing this solution we evaluated Blue Prism and Automation Anywhere. UiPath seemed to be the easiest one to implement.

Blue Prism seemed to be too technical for some of our business users, while Automation Anywhere did not have attractive pricing.

What other advice do I have?

This is definitely a solution that I would recommend. From my experience, this is a technology that is easy to leverage among users that do not have a technical background.

This is a good solution, but there are still gaps and the product could be more mature. The OCR capabilities definitely need to be improved.

I would rate this solution a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Process Consultant at a energy/utilities company with 10,001+ employees
Consultant
Good training helped us get started, but the Insights feature needs improvement
Pros and Cons
  • "The most valuable feature of Orchestrator is that it gives you the ability to control everything from a centralized location."
  • "When it comes to scoring, you receive a score after the intake and a score after you build it, but you should also get a score after you build it."

What is our primary use case?

We are using Orchestrator and unattended robots.

We use this solution for automating financial tasks. Some of our use cases including reconciling amounts, such as those related to invoicing.

We run some of our automations in a virtual environment. We have been running into roadblocks with Citrix, so we run them on virtual desktops.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate this solution a four. Building automation using a standard set of rules is not a problem. It can become problematic depending on the data and the types of tasks.

On a scale of one to five, judging how beneficial it is, I would rate the training a four. We are using it to gain experience with the platform.

From the point that we purchased our UiPath license until we had our first robot was probably three or four months. The first robots that we created were for account reconciliation, and the implementation was straightforward.

How has it helped my organization?

At the least, this solution is making us rethink the way our processes work. Putting automations in place not only helps to save time, but it gets people thinking about where else we can use automation.

This solution is improving our employee experience, giving them time to do other things. From a resource perspective, we are staffed the same way, but our employees are able to make better use of their time. In total, we have saved thousands of hours.

In terms of eliminating human errors, we have seen an improvement of approximately twenty percent.

What is most valuable?

The most valuable feature of Orchestrator is that it gives you the ability to control everything from a centralized location. You can have access to everything that is running.

For unattended bots, the best feature is the value that you get from not needing to have somebody there to do the job. It's a time-saving benefit.

What needs improvement?

Several areas of this solution need improvement including insights, the dashboarding of results, and process mining.

When it comes to scoring, you receive a score after the intake and a score after you build it, but you should also get a score after you build it.

What do I think about the stability of the solution?

With respect to the stability, on a scale from one to five, I would rate this solution a four. The system is generally pretty stable. Some of the things that cause instability are outside of UiPath, or the robots interact with them.

What do I think about the scalability of the solution?

There are between fifteen and twenty people involved with the automation program in our organization.

How are customer service and technical support?

We have used support and they are ok.

What about the implementation team?

We hired LTI to assist us with the implementation. Our experience with them was not good. They had a few really capable people, but not the whole team. They were learning along the way.

What was our ROI?

We began to realize ROI after six months.

What other advice do I have?

This is a good solution, and the availability of training helped us to get started.

Definitely, the Insights component needs to be improved.

My advice to anybody who is implementing this solution is that the solution can be great, but it will only be as great as the design of your processes. You have to make sure that everything is done right to get the best results.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Analyst at a energy/utilities company with 11-50 employees
Real User
Good technical and community support, and makes tasks easier for our employees
Pros and Cons
  • "The most valuable feature of Studio is the ease of use for developers who do not have a technical background."
  • "I would like to see anything that can increase the reliability of the processes."

What is our primary use case?

We are using Studio and Orchestrator.

We use this solution for financial analysis, accounting, invoice processing, and other menial tasks.

We run automations in a virtual environment.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate this solution a five. The ease of use comes from many things including the user interface and the coding.

On a scale of one to five, judging how beneficial it is, I would rate the training a four. I feel that you can have people who are directly thrown into the training, but sometimes it is difficult for people to pick up on topics that are not related to the processes that they are dealing with.

From the point that we purchased our UiPath license until we had our first robot was approximately two weeks. The implementation was straightforward both on the setup and the development side.

How has it helped my organization?

This solution has a big impact on what we do. It gives us a bigger impact on a decreased employee base.

I can't say exactly how much time we have saved across the company, but I can speak to my own processes. We save about one hundred a twenty hours per week. This savings comes in part because it is making people's jobs easier.

In terms of eliminating human errors, our error rate has improved since automation. I would estimate we have twenty-five percent fewer errors.

What is most valuable?

The most valuable feature of Studio is the ease of use for developers who do not have a technical background.

The user interface is good.

What needs improvement?

I would like to see anything that can increase the reliability of the processes. It can be a really challenging task and there is certainly room for improvement.

I would like to see more selectors included in the next release of this solution.

What do I think about the stability of the solution?

With respect to the stability, on a scale from one to five, I would rate this solution a four. It's fairly stable and it's making good improvements. In some cases when you get an upgrade package, you can lose functionality that previously worked with some processes.

What do I think about the scalability of the solution?

We have about six people involved in our automation program.

How are customer service and technical support?

The technical support for this solution is good, but seeing the functionality break that worked in previous versions can be frustrating.

What about the implementation team?

For my processes, everything was done in-house.

What was our ROI?

We have seen ROI with this solution. We began to see some in about a month, but a lot more after two months and greater.

What other advice do I have?

My advice to anybody who is considering this solution is simply to do it. Dive right in. Gather as much information as you can about the processes, then use the community in place to help.

This is a good solution, but there is always room for improvement.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Analyst at a printing company with 10,001+ employees
Real User
Saves us time and helps eliminate errors in repetitive manual processes
Pros and Cons
  • "Using this solution has allowed us to enter a lot of customer data into our system in a much quicker and more efficient manner."
  • "In the training, between steps two and three, there is a pretty big leap in terms of how difficult the material is."

What is our primary use case?

We are using Studio and Orchestrator.

Our primary use case is automating data processing for clients translating into other systems.

We do not run our automations in a virtual environment.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate this solution a three. I think that the technology that we use in the printing industry is a little more difficult to automate.

I am currently involved in the UiPath Academy training. We have third-party contractors who have been doing the development, and I am the first internal employee who will be developing. I find that the training is good in the first step, and also in the second step where we're learning about Orchestrator. However, when it moves to the third step and they are talking about the framework, I think that it is a pretty big leap and that is where I'm struggling. This is the section that I am in right now.

There was one project that was completed before I started, at my understanding is that from the point that we purchased our UiPath license until we had our first robot was less than six months. For my project, it has taken two months.

How has it helped my organization?

Using this solution has allowed us to enter a lot of customer data into our system in a much quicker and more efficient manner.

In terms of eliminating human errors, this solution has definitely helped. I would estimate an eighty percent reduction in the number of errors.

With respect to saving time, automation has taken a process that used to take two or three days to perform, down to several minutes.

What is most valuable?

The most valuable feature for us right now is being able to automate our process applications.

What needs improvement?

In the training, between steps two and three, there is a pretty big leap in terms of how difficult the material is. Moving right from the basics into the framework is causing me to struggle a little bit, and I think that there is room for improvement here.

What do I think about the stability of the solution?

With respect to the stability from a bot perspective, on a scale from one to five, I would rate this solution a four. It has been pretty stable for us.

What do I think about the scalability of the solution?

We have less than fifty people involved in our RPA program at this time.

What about the implementation team?

We have contractors who are doing our development right now. On a scale of one to five, I would rate our experience with them a three. They seem to be struggling with the PDD.

What was our ROI?

In the project that I worked on, we have definitely seen ROI. We replaced a process that was being done manually, so we began to see returns immediately.

What other advice do I have?

For the way in which we are using this solution, the features have been working very well. Our company is very young in this so we are still learning. We will get a lot out of this solution.

If you have a lot of manual and repetitive tasks in your company then this is definitely a great solution for you. That said, I know that things can always improve.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Business Transformation Advisor at a energy/utilities company with 1,001-5,000 employees
Real User
Helps us save time and eliminate errors with repetitive tasks
Pros and Cons
  • "The most valuable feature is that you can save time when you have to run the same process over and over again with little variation."
  • "It is sometimes difficult to work with the exceptions, which can cause us a delay."

What is our primary use case?

We use Studio, Orchestrator, and robots.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate this solution a two. It's been going for about six months now, and we are still having challenges here and there.

On a scale of one to five, judging how beneficial it is, I would rate the training a three. The material is on the technical side, and not being a technical person, it makes it pretty challenging to get through. 

From the point that we purchased our UiPath license until we had our first robot was approximately three months.

How has it helped my organization?

With respect to saving time, we have saved about fifteen hundred hours so far.

In terms of eliminating human errors, we have seen a reduction but I'm not sure by what percentage.

What is most valuable?

The most valuable feature is that you can save time when you have to run the same process over and over again with little variation. 

What needs improvement?

It is sometimes difficult to work with the exceptions, which can cause us a delay. We have a lot to learn.

I would like to see more options that we can quickly select to help improve the robots.

For how long have I used the solution?

We have been using this solution for about six months.

What do I think about the stability of the solution?

With respect to the stability, on a scale from one to five, I would rate this solution a four. Most of the time it is working pretty well, but there have been a couple of blips along the way.

What do I think about the scalability of the solution?

We have approximately twenty people who use this solution in our organization.

What about the implementation team?

We hired a consultant to help us with the implementation. I would rate our experience with them at three out of five. It was successful, but we had to redo some of the stuff that was originally done.

What was our ROI?

We have seen ROI but it is pretty far off right now. After about three months, we began to see ROI. I'd say that it is probably going to be about two years before we break even.

What other advice do I have?

We are excited about the new features that were recently announced.

My advice to anybody who is implementing this solution is to hire a consultant who is familiar with the process. It is such a new technology that getting assistance would be helpful.

I would rate this solution a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Systems Analyst at a pharma/biotech company with 10,001+ employees
Real User
Robots work on-demand to complete tasks quicker, but there is a learning curve
Pros and Cons
  • "The robots that I have developed can take a process that is normally very complicated and simplify it."
  • "The licensing process is complicated and needs to be improved."

What is our primary use case?

I primary use Studio, but I also use Orchestrator.

I develop robots for reducing tasks for our business users.

We run some of our automations in the Citrix virtual environment. We have found that the Citrix environment tends to present challenges, so it can take a little longer.

With a year and a half of experience, I am still learning with this platform. I find that the ease by which processes can be automated is not as much of an issue with the platform, but rather how it behaves with other applications that the robot controls. The learning curve is mostly how the robot behaves in maybe a Citrix environment, or in how it behaves with the applications that it's controlling. Sometimes they have their own little quirks that you have to learn.

I got started with this solution by using the Academy training. On a scale of one to five, judging how beneficial it is, I would rate the training a three. It is easier to get started because you are learning by experimenting.

From the point that we purchased our UiPath license until we had our first robot was approximately seven or eight weeks. 

How has it helped my organization?

Some of the robots handle high-volume processing, where people would take months but the robots are doing it in weeks. We have probably saved two hundred hours so far, using robots. Timing is a big issue. The tasks can be completed quicker because robots can do it on-demand, rather than having to schedule a person's time. I would say that for the tasks, they are saving forty to fifty percent of the time by using the robot.

Not all of the tasks we have automated were existing in-house processes. In some cases, after using the platform, we thought about ways to create automated tasks that were never being done before.

Human errors have been reduced, if not eliminated by using the solution. When users have to complete a task in a timely fashion they sometimes miss one of the steps, but this is solved using the robots.

What is most valuable?

The robots that I have developed can take a process that is normally very complicated and simplify it. 

What needs improvement?

The licensing process is complicated and needs to be improved.

For how long have I used the solution?

I have been using this solution for a year and a half.

What do I think about the stability of the solution?

With respect to the stability, on a scale from one to five, I would rate this solution a four. The tool itself is quite stable and I haven't had any real issues with it. The issues that I have had tend to be with Citrix or the environment that the robots are running in, and not the platform itself.

What do I think about the scalability of the solution?

In the US, we have two developers who are working with this solution.

How was the initial setup?

The installation was straightforward but activating the license was slightly complicated. I'm not sure if it was a UiPath issue or something at the company.

What was our ROI?

We are definitely seeing performance benefits for users and the turnaround time for tests that we have to do.

What other advice do I have?

I have seen a demo with Studio X and it should help with the coding so that we can go live quicker than we do.

Using RPA has given us another tool to offer with respect to business solutions. Automation is something that we're actively looking for places to make use of.

This is a good solution, but there is a learning curve. One you are familiar with it, this solution works well and it is fun to work with.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Process System Administrator at Rich products
Real User
Good training and helpful activities in Studio are helping to restore value-added time for our employees
Pros and Cons
  • "The most valuable features of Studio are all of the activities that UiPath and their partners have developed."
  • "If there was a little more flexibility with the selectors, and they were a little bit more adaptive, I think it would be helpful."

What is our primary use case?

We are using Studio and the attended robots, but we haven't implemented Orchestrator yet.

Our primary use is to automate tasks within the accounts receivable, accounts payable, and trade settlement realm that we work in. We're also getting into some more internal audit automation.

We run automations in Windows Virtual Machines. It was a long process for us to get started, getting our IS to buy into letting us set up this environment and get started with it.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate this solution a two or three. They offer upfront training, the UiPath Academy, and that makes it easier but you still need to have a technical mindset to understand it, as it is now.

We have all used the Academy. On a scale of one to five, judging how beneficial it is, I would rate the training a five. It's a great experience and very beneficial.

From the point that we purchased our UiPath license until we had our first robot was approximately six months. It took us a while because we had a bunch of other projects in front of getting our first automation. The process was hard, although it was not complicated. The approval process involved going through a security review. 

How has it helped my organization?

We have not found that our automations have saved us money, yet. However, it's giving people back the time so that they can do more value-added work.

With respect to saving time, we have just measured the out rate. We're probably saving thirty hours a week with what we have going now, so almost one FTE.

This solution has absolutely helped reduce or eliminate human errors, although I cannot estimate by how much at this time.

Using this solution has definitely increased the confidence and communication that we have between departments because we're saving a lot of department time, and they can focus on their value-added tasks. With this, they're a lot more willing to work with us, and they're happier employees.

What is most valuable?

The most valuable features of Studio are all of the activities that UiPath and their partners have developed.

What needs improvement?

The biggest problem that we have when working with this solution is the selectors. If there was a little more flexibility with the selectors, and they were a little bit more adaptive, I think it would be helpful.

What do I think about the stability of the solution?

With respect to the stability, on a scale from one to five, I would rate this solution four and a half to five. We haven't had any problems.

What do I think about the scalability of the solution?

Currently, we have twelve automations running.

In our organization, we have three people directly doing automation and design work. There are probably six or seven more than are trying to get the larger enterprise into UiPath and get their departments set up with it.

How are customer service and technical support?

The technical support for this solution is excellent. They got back to me really quickly and provided the solutions that I needed. It was very helpful.

Which solution did I use previously and why did I switch?

We were not using another RPA solution prior to this one. In deciding to invest in this technology, we recognized that people were doing a lot of tedious processes and that we can make better use of their time.

What about the implementation team?

Huron Consulting assisted us with the implementation and deployment, and they were very helpful. On a scale from one to five, I would rate them a five.

What was our ROI?

We have been asked to start measuring for tracking ROI but have not yet begun. However, I can say informally that we have seen performance benefits. People are very happy with the things we've automated so far and they're just glad to be relieved of some of that tedious work.

What's my experience with pricing, setup cost, and licensing?

Right now we only have a couple of Studio licenses and a couple of bots, so we're at about $8,000 USD per year. We're hoping to ramp that up pretty soon.

Which other solutions did I evaluate?

We evaluated Blue Prism and Automation Anywhere before choosing this solution.

One of the major reasons that we chose UiPath was because they gave a free trial at the time when we were looking at it, and none of the other vendors did. Then they also have the UiPath Academy, which allowed us to look at it first and then learn how to use it before we actually had to make an investment.

What other advice do I have?

From a cost perspective, the unattended robots are going to be of more benefit because they can run twenty-four hours a day. At the same time, the attended robots are pretty affordable. I think we're coming up with more use cases where people have it on their desktop and want to be able to run it on demand. We have definitely benefited from both types of robots.

We are looking forward to some of the new features that are going to be released. One of them is in the UI, where you can document what your processes have and figure out if any have the potential for automation. That is going to be very helpful.

My advice for anybody who is implementing this solution is to first speak with a partner. If someone is new and hasn't been in this space before, it's going to be kind of confusing and they're going to need somebody to guide them it setting it up.

This is a really great product and there's a lot of potential for it.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Monitor Technology at Equifax Inc.
Real User
Drag-and-drop configuration can automate processes and save time, effort and money
Pros and Cons
  • "The ease of configuring new processes via drag-and-drop is invaluable."
  • "The machine learning and artificial intelligence components need to be enhanced and become more efficient."

What is our primary use case?

We have robots and we have Orchestrator and we are exploring the new analytics model over the next few months. Right now, our primary use is mostly operational processes and deploying apps for the global operations team. We have multiple automation processes in place for them already.

How has it helped my organization?

The product has improved the way our organization functions in a lot of ways. Mostly, I would say it improves our processing efficiency. When you have one person working eight to five to take care of tasks and can replace that, instead, with a bot that can work 24 hours a day to onboard customers or entering information to a form, that drives a lot of value for the organization. With that benefit and decreasing human error as well, that turns into a lot of value for a global organization like us.

What is most valuable?

The most valuable feature in UiPath is different from one process that we build to the next. I would say that the ease of configuring new processes may be one of the most consistently valuable features for our robot production. Creating a process is just a drag-and-drop solution most of the time. With this automated feature for process creation, it is very easy to make what we need, and that ease-of-use is valuable.

What needs improvement?

There are a few areas where the product can be improved for our use. Invoice processing, for us, is a major use case. I saw some examples in our research that mentioned machine learning models and how to implement that in the new, upcoming version. It seems that the machine learning would solve some of our current issues in processing. That is one feature that I would like to see and experiment with when it is released. I want to explore that to see not only what it can do, but how efficient it is and how it affects the performance of invoice processing models. The other feature we are interested in that is promised to be in the next release is the VDI (Virtual Desktop Infrastructure) desktop. 

Those two features, for us, are critical. But we also need them to be fast and efficient for us to be able to use it in practice. Otherwise, we are going to continue struggling with the solutions we already have. The solutions are kind of already there in UiPath, and I think they need to work hard on the performance of anything they release. This is especially true for those two solutions. For us to have a good business case for deploying them for use, we need them to be efficient.

A feature that we tried to use that clearly has room for improvement is the UiPath Computer Vision component. We have tried to use that but it was not efficient enough for our planned applications. It was a little disappointing. It needs to be improved in performance and in the design of the machine learning models. It is pretty easy to use for people considering the technology. I just don't think it is quite to the point where it should be.

For how long have I used the solution?

We have been using UiPath for about a year-and-a-half

What do I think about the stability of the solution?

On a scale from one to five with one being the least stable and five being the most, I would rate the stability of UiPath as pretty stable. For us, it has really been a five.

What do I think about the scalability of the solution?

We have 35 employees involved in the automation program doing configuration. We also have three platform administrators and a bunch of automation champions right now — there are quite a few of the latter.

How are customer service and technical support?

Customer support, in general, is pretty good. They are very responsive. We have one dedicated support person in New York and we always get support right away. But there are other facets to UiPath technical support.

The classroom and Academy training are both easy to use and beneficial. On a scale of one to five where five is the best, I would rate these resources as a five-out-of-five. It was and is beneficial and it is available to help the staff get oriented to the product and resolve production issues.

We have 35 configurators. Of those 35, I will say that only five or ten of them were formally and personally trained by a trainer at our site in Costa Rica. The rest — and really most of the configurators — have been trained only using the UIPath Academy suite. So, with some senior resources available and the Academy, you can establish a team of proficient configurators in a very short time.

Which solution did I use previously and why did I switch?

The reason why we choose UiPath was because they let us play with the tool before we bought into it. We were looking at many vendors for an RPA solution, but the other vendors wanted us to pay first before they would let us explore the products and what they could do. With UiPath we were able to play first without paying and that's something that was attractive and showed that the company was forward-thinking and confident. We explored the product and saw that it was something that could help us to solve some of our problems. So that is why we identified it as a solution and eventually selected it as the product that was going to cover our processing needs.

How was the initial setup?

The initial setup was pretty easy because we had the assistance of UiPath experts on-site. They helped us with the first deployment. They did a lot to help make it pretty easy. It might be more accurate to say it was not easy, but that because of them it went smoothly. That's what their group was there to do: sort out modeling problems pretty quickly and get the product to production.

What about the implementation team?

We used a consultant and our experience with them on a scale from one to five where five is the best, I would say they were a five-out-of-five. They knew what they were doing and were excellent in promoting the deployment. We have no complaints about their services or the result.

What was our ROI?

We have automated a lot of things and realized about a million-dollar return on investment in about a year-and-a-half. There is still a lot more to do in our company. We are big, so we have a lot of opportunities for automation and we are expected to be producing even more benefits than we already have. But a million-dollar return on investment is pretty good and is only the beginning of what we will eventually realize.

What's my experience with pricing, setup cost, and licensing?

Right now we have around 200 licenses in terms of the bots we have in production. I know the cost is about $200,000 or $300,000 per year. I am not sure about additional costs.

From what I understand UiPath is cheap when you compare the costs to other vendors in the same market. In any case, the price seems to be good in comparison to the actual benefit. We also have some type of special agreement for pricing discounts because we are one of the early adopters who engaged with UiPath for use of the product. I feel we have some very special treatment and the price, for us, is reasonable and convenient.

What other advice do I have?

On a scale from one to ten where one is the worst and ten is the best, I would rate this product as an eight out of ten. The reason why it is an eight and not a ten is because there are some specific considerations — especially in performance and machine learning — that we believe has a lot of room for improvement. They are starting to introduce the functionality, they are doing a good thing in introducing it, but there could be a lot of improvement.

If I would make a recommendation for people considering automation options, I would say that they should take advantage of manufacturers that let you play with their product to evaluate if a particular solution is convenient for you. This is the reason why UiPath became the more convenient option for our company when we were looking to start with process automation.

For us, the virtual implementation has been working well because we have deployed everything that we automated in our Citrix environment. Now the new question is how easy it will be to interact with target applications through our VDI desktop. Resolving that to this point has been pretty tough for us and it is actually one of our constraints in making processes work efficiently.

Robotic processing has helped to eliminate human errors and reducing human error is definitely one of the basic benefits that those moving into robotics should expect — if they are approaching automation correctly.

The solution also saved our organization time. For example, we had the one case where we had to onboard around 2 million customers. What that would take in terms of manual hours is about a month and a half. Instead, using RPAs, we were able to complete the task in one week. That is just one example. We have multiple examples in three years of automation. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Murali Kothapalli - PeerSpot reviewer
Senior Analyst at Salt River Project
Real User
Works well with Excel, easy to learn, saves us time, and points out human errors
Pros and Cons
  • "The ability that this solution has to work with Excel is really good."
  • "Creating a trigger that is based on either the arrival of a file or the arrival of an email is a common scenario and it should be built into the platform so that I don't have to code for it every time."

What is our primary use case?

We use Studio, Orchestrator, attended and unattended robots.

We use this solution to solve the things that people don't want to do. They spend a lot of time and there is a high potential to make manual errors. Quality suffers because it takes too long and users can get fatigued. There are the things that we are targeting and we have already seen some of the benefits.

We do not run our automations in a virtual environment.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate this solution a four. It is easy, but there are some improvements that can be made.

On a scale of one to five, judging how beneficial it is, I would rate the training a five. It is my lifeline. 

From the point that we purchased our UiPath license until we had our first robot was approximately six to eight months. I felt that the process was complicated, in part because of UiPath but also partly because of internal things.

Internally, in order to get set up, the entire infrastructure needs to be in place. All of the servers have to be set up and you need the right permissions because the bots need their own security. You have to explain to people that this is going to be a service account, and you have to explain the need for it. These are all internal, but necessary issues.

How has it helped my organization?

This solution has saved our organization time. I would estimate that the bots save us four weeks every month.

In terms of eliminating human errors, this solution absolutely helps in that regard. The bots don't make any mistakes. Rather, they point out the mistakes that have been made by humans so far.

What is most valuable?

The ability that this solution has to work with Excel is really good.

The SAP feature looks helpful and we are going to explore that functionality in our next project. 

What needs improvement?

We don't like the attended bot experience, where it requires the user to be hands-off. We installed it on the user's machine, and the user should not touch the mouse or keyboard because the moment they do, it crashes. It takes over the machine and cannot work in the background. For this reason, it is difficult to work out scenarios that are purely attended. 

For example, we have a process that downloads two files and then does some massaging of the data. Now, the data needs to be looked at by the user. An email is sent and the files are deposited into a common folder, and the user will address the task when they have time. After the user manipulates some of the data or makes decisions, it can proceed to the next step.

They drop the modified files into the common folder, but the bot doesn't react because there is no feature in Orchestrator to trigger based on the arrival of a new file. Instead, we have to put in a call to check periodically, whether it be five minutes, fifteen minutes or some other interval. This is something that we don't find desirable.

Creating a trigger that is based on either the arrival of a file or the arrival of an email is a common scenario and it should be built into the platform so that I don't have to code for it every time. As it is now, there are only two ways to trigger a bot.

Orchestrator does not have a good filtering mechanism to look for jobs, and the table view needs to be improved.

From the UiPath side, one thing that irritates me is that you cannot find the downloads to upgrade to the new version. I'm a paid customer and I log in with my credentials, but I cannot download it. I need to create a ticket, tell them who I am, and I have to give them a long list of things that I don't remember. They will address the ticket maybe today or tomorrow, and then finally I get a response. When I use other tools like Microsoft and SAP, as a customer or subscriber of the tool, I just download the latest versions and install them on my servers. When I have a mandate to do work, I want to be able to do it. However, when I can't download the file and have to wait for a ticket to be answered, this wastes my time.

The integration with Elasticsearch and Kibana is a struggle. They are not UiPath products, but they are recommended by UiPath. Some documentation is provided, but it is an Orchestrator installer package the just installs itself. I had to do a lot of experimentation on Windows machines because the configuration is different for Linux machines, and this gave me some trouble. There is a lot of information about this in the UiPath forums and I spent a lot of time on it.

Right now, I have a set of configuration data that I put into an Excel file. The users can change the file and my app will run using the configuration variables. A problem occurs if the Excel file is not closed properly because there are locking issues. This is a pain because the bot crashes when opening a locked file. There is something in Orchestrator called Assets, but it is kind of limited. It only accepts text and a credential. It would be nice if it had a simple database table, say to be able to create a couple of columns that I want to set up for a bot-related task. Rather than a single piece of text, there is a whole table of information. My users will be able to edit it, based on the permission that I assign. Then the bot will look at it and work according to what is specified. This would be a great feature to have.

I would like to see the Studio web-based so that we don't have to install it on everybody's desktop. 

What do I think about the stability of the solution?

With respect to the stability, on a scale from one to five, I would rate this solution a five. I have never had any problems with the platform itself. I haven't had to restart the servers or anything like that.

What do I think about the scalability of the solution?

We have three people in the organization who work with the bots.

Which solution did I use previously and why did I switch?

We did not use another RPA solution prior to this one.

In deciding whether and RPA would benefit us, we followed the guidelines that UiPath provided, which is a twelve-step validation process. If processes are unchanging, there is a lot of manual work, there is the potential for errors, and it's simple to automate, etc, then RPA may be suitable. Based on this assessment, we made the investment in RPA.

What about the implementation team?

Our own team was responsible for the implementation.

What was our ROI?

We have recognized ROI through savings in employee hours. For our PoC, with two projects, we saved one full-time employee.

It took us one year to see ROI, although I don't think that we have saved any money yet because of the development time. If we negate the development cost then it might be $60,000 USD, as a developer's salary, but we're not there yet. One of the things that I am trying to do is motivate people to look at more processes that we can automate because right now, my bots are sleeping and I want to put them to work.

What's my experience with pricing, setup cost, and licensing?

Our licensing fees are approximately $140,000 USD annually, which includes all of the bots, Orchestrator, and the Studio.

Which other solutions did I evaluate?

In our company, there is another group that had already implemented UiPath, and they have had good success. We followed their lead, but in addition, we reviewed other sources such as the Gartner ranking. The features set was also considered during the evaluation.

What other advice do I have?

I feel that the cost of the bot is worth it, provided that we make use of it. The unattended bot is cheaper, but it is useless for us right now because there is no use case. We think that Studio X might change that, and I've heard that the Studio X license includes the attended bot. So, if we swap the attended bot license that we currently have then we could take them away and then get the Studio X license, and that will motivate more people to make their own automations.

No organization has unlimited resources, but the business is changing around us and we are always tasked with new things to do. In that aspect, you have to make room for innovation, and you have to automate.

UiPath has shown tremendous gains with this solution. They're sitting on the shoulders of Microsoft .NET, and they've shown some initiative on what you can do with a generic platform. They offer free training and a Community Edition for people to experiment with, and it can do wonders for the world. We have seen that happening and I love that.

This is a company that is listening to customers' feedback and I think that they should keep doing that.

My advice for anybody who is considering this solution is to start by watching all of the videos. Go through the UiPath Academy and get a feel of what it can do. Read all of the case studies and see what other people have done. You will get a feeling for the ROI. Then download the Community Edition and play with it to see for yourself what gain you can get from this tool. Finally, start small and just keep adding to it.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Head of Automation at a retailer with 1,001-5,000 employees
Real User
Easy to use and allows building a solution onto any legacy system
Pros and Cons
  • "Orchestrator has a lot of good features including the configuration, the queues, the transaction reporting, the logs, and accessibility."
  • "I would like to see more support for the cloud in Australia."

What is our primary use case?

We are using Orchestrator and robots.

Our primary use for this solution is Accounts Payable invoice automation.

We run automations in the virtual environment provided by the Amazon service. Our implementation has been finicky at times. The latest release is a lot more stable, but I've had a two-week production outage where DLLs weren't registered and someone from Vegas had to log in for eight hours to our servers. They had to uninstall and reinstall the solution, as well as all of the different apps. I lost a bit of faith in the solution with that incident.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate it a four. It's pretty easy to use, but it wouldn't be a five because it isn't doing everything for me. Things still need to be done.

I have not taken the Academy training but my team has. On a scale of one to five, judging how beneficial it is, I would rate the training a four.

From the point that we purchased our UiPath license until we had our first robot was approximately two weeks. The process was pretty straightforward.

How has it helped my organization?

With respect to saving time, the last company I worked with was trying to save one thousand FTE. So far, they are already at sixty FTE, and in Australia, we're at ten FTE.

This solution has helped us to reduce human errors, although it has created other errors.

What is most valuable?

Orchestrator has a lot of good features including the configuration, the queues, the transaction reporting, the logs, and accessibility.

This technology gives you the ability to build a solution using any legacy system.

What needs improvement?

I would like to see more support for the cloud in Australia.

A tool that better identifies the processes, watches the computer and works it out for me, would be an improvement.

For how long have I used the solution?

I have been using this solution since 2016.

What do I think about the stability of the solution?

The stability of this solution has improved since we started using it. Now that I have done an upgrade, it seems to be a lot better.

I was running High-Density on the 2016.2 or 2016.3 version, and I had a lot of problems. I couldn't determine whether they were just UiPath issues or it could be partly attributed to the client app. What we noticed was that if you log in as Console, you have far fewer issues than if you run High-Density.

These days, I would rate the stability a four out of five. 

What do I think about the scalability of the solution?

We had between fifty and a hundred people working in the automation program in the old company.

How are customer service and technical support?

I have only used technical support once and my experience with them was not good. That was during our two-week outage.

What about the implementation team?

We used Blackbook.ai to assist us with our implementation and our experience with them was awesome. 

What was our ROI?

We have seen ROI from this solution in terms of money saved. Just in Australia, we have saved a million dollars. In India, we have saved maybe five million dollars.

What's my experience with pricing, setup cost, and licensing?

At the last company I worked with, the annual licensing fees were $700,000 USD.

From a cost perspective, I have an issue with the price of the bots. At the company that I was with previously, we were paying $3,600 USD per bot. With the new company that I am at, because we're new and we don't have the size, we are paying $8,000 USD per bot.

Which other solutions did I evaluate?

It was 2016 when I evaluated this solution, and it had a small market share at the time.

Everything I had read about Blue Prism said that it was too heavy, too old school, and had too much development ramp-up time. I looked at Automation Anywhere and UiPath. Automation Anywhere had a good price point, especially for a PoC. However, in between Blackbook.ai and what I saw out of UiPath, I felt that UiPath was the better option.

What other advice do I have?

This solution is pretty good. It's an enabler. There is a lot of investment and a lot of new things. My advice to anybody who is implementing this solution is to make sure that it is set up to scale correctly.

What I would like to see is everything as a SaaS, completely, bots included, and I want it hosted in Australia.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
RPA Developer at Lsc communication
Real User
Easy to learn and use, good customer support, the macros are helpful, and we save a lot of money
Pros and Cons
  • "The most valuable feature in Studio are the macros."
  • "When we deploy code into Orchestrator, sometimes there are macro activities that worked in Studio but do not work correctly in production."

What is our primary use case?

We are using Studio and Orchestrator, and we purchased an unattended bot.

Our UiPath is integrated with Kibana, which is a free tool.

Our primary use of this solution is to automate manual processes. We have approximately eighty use cases to automate.

The RPA team includes two developers, a manger, and two BPOs.

We run automations in a virtual environment, but I am not familiar with the details.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate this solution a five. We just drag and drop. If you want to write something we use "Type Into". If you want to click, we use the corresponding click application. For me, it's very easy, and we also have tutorials available on the UiPath website. That is something that is very useful for everyone who wants to learn, and even a non-programmer can start learning to become a developer.

The Academy RPA training was very beneficial and I would rate it a five out of five. You cannot skip one step. There are ten sections and you cannot skip any of them. It means that until you pass a certain test, it will not allow you to go to the next lesson. This restricts people from jumping directly into another section. I really like the training and it is very easy. The tutorials are not very lengthy, they are simple, and the way they are explained is relatable. The practice tests that were conducted at the end were really helpful.

We partnered with IVy to create our first two pilot bots, and from the point that we purchased our UiPath license until we had our first robot was approximately six months. It was very easy because they helped us.

How has it helped my organization?

This solution obviously helps us when it comes to eliminating human errors. I cannot estimate the percentage, but our company is manual process-intensive. We have a lot of manual processes like invoicing, where we have a process with the business team. They pull out an invoice number and a purchase order number from a PDF, and the source PDF is not structured. When it was being done manually, they had encountered issues entering data into one of their applications. This is one place where human errors have been reduced.

Using this solution has saved us time. For example, we have a huge process and I have heard that it saves us millions of dollars every year. Each human takes forty hours to complete the task, whereas it takes the unattended bot between ten and fifteen minutes.

Any savings in time for humans gives them time to work on something else.

What is most valuable?

The most valuable feature in Studio is the macros. They are very useful but at the same time, it depends on how we write them.

UiPath is very easy to learn.

What needs improvement?

When we deploy code into Orchestrator, sometimes there are macro activities that worked in Studio but do not work correctly in production. For example, I have implemented a Text Reading Activity that worked fine in Studio, but after deploying the code into Orchestrator it does not read the text exactly. I was able to create a workaround by using a split function in the code. It was reading the text fine because the data is being read using split functions, but this is something that I would like to see fixed.

I would like to see more AI and natural language processing.

Having chatbots available would be a helpful inclusion in a future release of this solution.

How are customer service and technical support?

Customer support and technical support are very nice. I would rate them a ten out of ten.

Which solution did I use previously and why did I switch?

We did not use another RPA solution prior to this one.

What about the implementation team?

We partnered with IVy to assist us with the implementation. They helped us with two pilot bots. One of them was not up to the mark, so our CEO decided to have it reprogrammed. I would rate them a four out of five.

We have our own IT team that looks after connecting the servers with Orchestrator.

What was our ROI?

I am not updated regularly about how much money this solution saves us, but I have recently heard that we saved $400,000 USD in six months.

Which other solutions did I evaluate?

After our CEO decided to invest in RPA, we chose UiPath because it is easy to learn.

I have heard of Blue Prism and Automation Anywhere, but I have not learned them or worked with them.

What other advice do I have?

We are looking forward to the new tools, and when they launch, we are definitely going to use them.

My advice to anybody who is implementing this solution is to speak with UiPath. Many people do not know how to start. The basic things they should have are a proper PDD (Process design document) and a recording of the manual process. These two things are essential. It is also very important to hire the right partner if you do not have your own developers because some of them are not up to the mark.

This solution is simple and easy to implement. I know there are lots of new features coming and every year they are providing good solutions with every release. There is always something new that minimized errors in previous versions.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Automation Delivery Lead at a pharma/biotech company with 10,001+ employees
Real User
Good training, helps to reduce errors, and the technical support is good
Pros and Cons
  • "The most valuable feature is Studio, which allows developers to specifically focus on development."
  • "I would like to see some use cases and additional information on the process mining and the OCR features that are being released."

What is our primary use case?

We are using Studio, Orchestrator, attended and unattended robots.

Our primary use for this solution started with automating processes in finance, procurement, and HR. Now, we are researching various directions in logistics.

We do not run our automations in a virtual environment. This is something that we are trying to avoid.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate this solution a four. I'm an IT-based person, and for IT people it is easy to learn. UiPath claims that it is easy to learn and it's for everybody, but it's not true. For business people, it is hard to learn and hard to understand how to code to make things work. They need a lot of help with things like exception handling. If somebody lacks technical or programming skills then it makes it much more difficult to use. Although UiPath is getting closer to business users, there are still some basic skills that they need to have to make it work.

On a scale of one to five, judging how beneficial it is, I would rate the training a five. When I get new hires it doesn't matter whether they have previous experience in RPA or development, they have to go through all of the basic training from the Academy. This includes the Orchestrator and I've been recommending SAP training because we are experiencing growth in the use of SAP. Going to my team, this is the base, and then we have created our internal framework and standards that also require training. Some people may already have experience with UiPath or Blue Prism, but they still need to take the training from the Academy.

Before I arrived at the company, there were already some automations running. However, fifteen months ago we shut down a couple of robots because they were failing terribly. From that time, it took us five months to create the first robot.

How has it helped my organization?

We have a project that combines UiPath with OCR and our integration tool. This allows us to automate processes we use in different projects that are coming from different vendors in different countries. Apart from gathering the information, we are template invoicing. The robots take invoice information and post the results into our SAP and other systems. It is much faster than our original process. This has been implemented in Spain, and we are now releasing it to other countries, one by one.

Using this solution is not just about saving time or reducing the number of staff. It is also for improving stability and decreasing the number of errors that we have. In Spain, where we were implementing a pilot project for purchase orders, we saw a decrease in the number of human errors. When they started, there was an error rate of ten percent. After three months in production, the error rate decreased to five or six percent, and after six months it was one or two percent. Also, even though there was still an error rate, it was consistent and it is something that we can account for.

In terms of money savings, we are talking about hundreds of thousands of dollars annually.

What is most valuable?

The most valuable feature is Studio, which allows developers to specifically focus on development. Orchestrator allows us to connect those things together.

What needs improvement?

I would like to see some use cases and additional information on the process mining and the OCR features that are being released. There are other products that offer OCR features, and at this point, it is hard for me to determine the benefit of using UiPath for OCR rather than integrating it with another solution. This is not just from a business perspective, but from a development perspective as well. For example, I would like to see how you can connect UiPath to all of the applications to collect the logs and the data. Then, how we can put that information together. If there is a thirty-minute delay then how do you identify whether it was because the person went to lunch, or rather that they were working and thinking.

What do I think about the stability of the solution?

With respect to the stability, on a scale from one to five, I would rate this solution a three.

The stability of this solution really depends on the developer or the execution. It's not always a UiPath issue. If the process is unstable, it's the issue of the business case and not the actual execution of any development. So it really depends on how you use the platform and how you understand it. We will use a more stable technology, such as alerting through an API, before we go to the UI path.

What do I think about the scalability of the solution?

We have about one hundred licenses for production and four Orchestrators.

How are customer service and technical support?

Both customer support and technical support are really good. Whenever I have a question, whether it is business, Studio, or Orchestrator related, I usually get an answer. We have our own customer success manager who helps us on a daily basis. I also have connections to the lab and to the production team so I can ask questions there as well.

Which solution did I use previously and why did I switch?

At this company, they did not have an RPA solution in place before this one.

Personally, I have also used Automation Anywhere and Blue Prism. From my perspective, it's about how you use the tool, and not about which tool you use. Personally, I don't like Automation Anywhere, and I used to be a Blue Prism guy.

I feel that Blue Prism is easier to learn because you can do things in terms of processes or objects. Logically, it is easier. In UiPath there are more options, but it's also harder to learn because you need to create a logical structure on your own. It doesn't show you how to do that in an easier way. UiPath has more connections and more inbuilt stuff than Blue Prism, but on the other hand, the navigation between the types of variables is slightly different. It's not a disadvantage, but it is something that takes time to learn.

I find that Automation Anywhere is not that user-friendly. For example, in Blue Prism you have loops that you can put a component into. In Automation Anywhere, you have to copy all of those stages, one-by-one. You cannot create a loop, which is basic.

What was our ROI?

We have not been tracking ROI yet, although we are working on it. It is difficult to calculate because to collect the information for each process it requires a logging system. Each project will require a specific logging system so that we can collect the same information to compare and evaluate it. We have to consider our development costs, maintenance costs, licensing costs, etc. At this point, we do not have enough people to work on this, so it is a work in progress.

Which other solutions did I evaluate?

They ran a selection process here and my understanding is that Blue Prism was not able to provide a free Studio license, unlike the policy they now have in place. This is the reason that UiPath was selected. 

What other advice do I have?

The majority of our use cases are unattended, and that is the way that you should go. We do use attended bots as digital assistants, where you have small automations that are triggered by the users on their own to direct the robot. These are two separate products.

My advice to anybody who is researching this solution is not to be scared to use it. Play with it as much as possible and see if it brings value. There are different applications that can bring more value in certain cases.

Overall, this is a good solution, but there are always ways to improve a product.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Operations Support Sr Manager at Etisalat UAE
Real User
Unattended robots save us time, provide good value, and the training is good
Pros and Cons
  • "The unattended, back-office robots are the most beneficial feature."
  • "The Form Builder for back-end robots needs to be a web portal instead of a full desktop application."

What is our primary use case?

We use Studio, the Orchestrator, and we have attended and unattended robots.

Our primary use case is automating back-office processes from the corporate side. One example is the automation for ticket closure for some of the customer complaints. We also use it to fill information gaps between systems. Instead of having information run through standard APIs, we have it copied over from one system to another.

We run automations in a virtual environment, and the implementation was pretty easy and quick.

We used the Community Edition before purchasing our license. From the point that we purchased our UiPath license until we had our first robot was approximately one week. We found it to be very easy and very fast. We, as a Contact Center, usually face a lot of problems when we suggest any requirements. When we started with RPA, it took approximately one month for a very complex process to be automated.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate this solution a five. It is very easy. You can use the UI, or you can use APIs for the connection. In the end, you can do it.

On a scale of one to five, judging how beneficial it is, I would rate the training a five, for sure. In two or three weeks, an RPA developer can do everything.

How has it helped my organization?

In the Contact Center, the key issue is the handling time. RPA has helped us to decrease our time, and eventually, it will help to decrease the headcount.

For one of our processes, it reduced the time it takes from five minutes to somewhere between forty and fifty seconds. That saves a lot of time.

In terms of eliminating human errors, there has not been much difference because we have very strict processes and strict steps for them, so human error was minimal, to begin with. Our success is in the reduction of time to complete them.

What is most valuable?

The unattended, back-office robots are the most beneficial feature.

What needs improvement?

The Form Builder for back-end robots needs to be a web portal instead of a full desktop application. 

What do I think about the stability of the solution?

With respect to the stability, on a scale from one to five, I would rate this solution between three and four. For exception handling, it means that a senior RPA developer has to understand the reasons behind the process. If they have not been exposed to it then it is easier to perform some simple fixes and continue the process.

What do I think about the scalability of the solution?

We have implemented eighteen processes so far, they are they used in several departments. In total, we have approximately four thousand people who are using this solution.

From a scalability point of view, we're not that confident that we can have the robots running twenty-four hours a day with a huge transaction. Being a telecom operator, we have a lot of transactions and the stability of the unattended robots needs some enhancement.

How are customer service and technical support?

I think that both customer support and technical support are very good. When we have any questions or any issues, we are connected immediately. 

Which solution did I use previously and why did I switch?

We did not use another RPA solution prior to this one.

We learned about RPA because one of the contractors was working on an RPA PoC at our company, and we were convinced that it could help us a lot. The IT people were invited to see the technology and from there, they decided to implement it with our in-house IT group.

How was the initial setup?

The initial setup of this solution is straightforward. We used the Community Edition and it is very easy to use. 

What about the implementation team?

We performed the implementation on our own.

What was our ROI?

We realized ROI in approximately six months. Our cost savings come from savings in agents.

What's my experience with pricing, setup cost, and licensing?

From a cost perspective, unattended robots are better. They run twenty-four hours a day and do not require running on a client machine. The attended robots are not as cost-effective.

Which other solutions did I evaluate?

We did evaluate one other RPA solution before choosing this one. Our main reasons for choosing UiPath were the price and the ease of development. The Community Edition is very useful, and we are easily able to find RPA developers working in UiPath. This is different than with some of the competing products.

What other advice do I have?

My advice for anybody researching this solution is that it is easy to download and it has a big community. A PoC can be done easily, and you can decide from there whether this solution is suitable.

This is a good solution, but the stability of the unattended robots needs to be improved.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Manager at a mining and metals company with 10,001+ employees
Real User
Orchestrator is easy to use and safely stores system credentials
Pros and Cons
  • "The most valuable feature in Orchestrator is that it stores the credentials in a safe way."
  • "I have trouble understanding the machine learning and AI components, so I would like it to be easier to understand how and what to do with them."

What is our primary use case?

We are using Studio, Orchestrator, and bots.

We are a consulting company that is working with one of our clients to automate back-office accounting processes for a logistics company. There are five people in the core team who are working on the implementation.

We run automations in a virtual environment, but I was not responsible for the implementation.

With respect to how easy it is to automate the company's processes, on a scale of one to five, I would rate it four. It's very easy, but it is difficult to explain to our customers who are not as technical. In other words, it is difficult for people who are coming from the business side.

On a scale of one to five, judging how beneficial it is, I would rate the training a five. Without it, I don't think that I could have started the implementation. I completed the developer program just for a general understanding of how everything works, including the Orchestrator and how it all works together. For me, the training was really important. It was very good and I really liked it.

We were working with the Community Edition at first, but from the point that we purchased our UiPath license until we had our first robot was approximately one month.

How has it helped my organization?

In terms of eliminating human errors, we expect to see this benefit later. Until this point, we haven't touched the processes where there could be human errors. We just started with the really basic ones, which are so easy that people don't make errors there, and neither do the bots. We plan to get to the more complicated processes next.

With respect to saving time, I can say that this solution has helped, but at this point, I don't know by how much.

While we were implementing this solution, we were empowering people. This solution changed the way people are working because it is so open and everybody can take part in it. It caused them to think about their processes in a different way, with automation in mind and possibilities for the future. Now, when they're having strategy meetings, they have dedicated time slots where they're just talking about processes that could be automated, so the whole mindset is changing now.

What is most valuable?

The most valuable feature in Orchestrator is that it stores the credentials in a safe way. Our clients were afraid that the credentials would be stored where somebody could see them and being able to schedule bots with the credentials available is very important for them. 

What needs improvement?

We would like to see Studio made a little easier so that our non-technical customers can also implement the bots. For example, some of the features from the upcoming Studio X should be put into the original Studio, as well.

I have trouble understanding the machine learning and AI components, so I would like it to be easier to understand how and what to do with them.

What do I think about the stability of the solution?

With respect to the stability, on a scale from one to five, I would rate this solution between three and four. Sometimes there are issues where something is not working, although there are probably times where it happens because we don't know how to use the solution in the best way.

How are customer service and technical support?

Both the customer support and technical support for this solution are very good.

The technical support has been very helpful. Our team has had many calls with UiPath regarding the virtual machine, which did not work at first. Within two days it was working.

Which solution did I use previously and why did I switch?

Our clients did not use another RPA solution before this one.

They are undergoing a digital transformation and wanted to give themselves and edge so that the other companies will not get ahead. They just saw the need to change and we told them about RPA and they got very excited. We showed them the first pilot bot and they were ready to implement it.

What about the implementation team?

Our in-house IT department handled the initial setup.

What was our ROI?

We have seen ROI and performance benefits from using this solution. While I do not have specifics in terms of money or time saved, I think that we could see the benefits after a week. There were processes that the client no longer needed to do, so they had more time available for other things.

What's my experience with pricing, setup cost, and licensing?

For our first customer, we started with Orchestrator, an unattended bot, and a couple of Studio licenses, all of which cost $25,000 USD for the year. It is definitely worth the money.

Which other solutions did I evaluate?

We had researched Automation Anywhere and Blue Prism, but we didn't look too deeply.

The choice for UiPath was made based on what we read on the Internet, including the Gartner Report. It was very easy to get started after first downloading the Community Edition and then taking the Academy to learn how to do it. It is easy, fast, and the statistics say that it is the best.

What other advice do I have?

Right now, this is a good solution that I would recommend. It is really beneficial for a lot of companies. At the same time, there are things that can improve and they are working on them.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
RPA Architect at AXA Equitable
Real User
Way ahead in terms of providing features, customer support, ease of use, and in the development of robots

What is our primary use case?

We use all three of the UiPath components which include: Studio, Roboyo, and Orchestrator. There are a bunch of use cases that we explored for the POC (Proof of Concept) to be sure the product fits with our expectations for automation. For example, one use case is reconciliation processes for insurance group retirement and LOB (Law on Occupational Benefits) plans. We built it, tested it, and now that is one of the primary things we use the product for.

How has it helped my organization?

This solution has improved the way our organization functions in several ways. It has helped to eliminate human errors. It already saves 20 hours per month for reconciliation and LOB. It helped clients schedule their transactions before the end of the month. All of that automates tasks and makes financial processing faster in the insurance industry. That works out great for us.

What is most valuable?

The most valuable features provide solutions for when I am using OCR (Optical Character Recognition) technology. It easily integrates with Google OCR, Microsoft OCR, and ABBYY OCR. We are using that integration feature to incorporate OCR mostly for reading scans. To interact with Google OCR, Microsoft OCR, or ABBYY OCR, you don't need to implement a separate component but you can just — in a blink of an eye — integrate those peripheral solutions into the UiPath Studio and use them in your automated processes.

If we can integrate other features that are not part of UiPath, it makes it far more useful in automation. In this case, UiPath is not building out an actual OCR component but they are just giving you an option to incorporate the other OCRs. That is very valuable.

What needs improvement?

In the next release of the solution, I would like to see the ability to grant permission to users at the job level. Some jobs or processes may need to belong to only one person. Right now, I believe we don't have that feature in UiPath and we can't assign a job to a user. We can give permissions on a tenant level, or we can give permissions on the environment level, but not at the job or process level. 

I would like to see the ability in UiPath to be able to assign each job or each process to a particular user and give that user some specific access and privilege. For example, maybe they should only be able to run or stop a particular job or a particular process, but they can not do anything else. That makes a lot of sense because all users may not need to see all the processes in Orchestrator in one instance or have access to administrative features. The same goes for a tenant or even in an environment. If UiPath can make that happen at the user-level or process-level for a robot, that helps a lot to enable customized bots.

What do I think about the stability of the solution?

On a scale from one to five where five is the best and one the worst, I would rate the stability of the UiPath platform at a four-out-of-five. The stability is a four instead of a five because the stability is not completely dependent on only UiPath. Underlying obligations play a part too. Sometimes when I am writing applications, I'm not up on how to handle every exception. That is not possible because a developer does not know all the scenarios an application can become involved with. In that scenario, the product can lag. But, otherwise, it is really a very good solution that is dependable and stable.

What do I think about the scalability of the solution?

Approximately five people in our organization are involved in our automation program working in the CoE (Center of Excellence). There are four developers and there are 200 users including business users. So, you can say there are around 250 people currently involved in this. I don't think scalability is an issue.

How are customer service and technical support?

We did have the opportunity to use UiPath Academy RPA training. On a scale from one to five where five is the most beneficial, I would rate the training as a four-out-of-five. It is good for basic understanding. We have usually had UiPath foundation training for all of our developers. Really, I think you can say that we have not put fully utilized it.

Other parts of technical support we have only used very minimally. For example, we have not used premium support or licensed support levels. Sometimes we called customer support on tickets to integrate with mainframe obligations the first time or some more involved issues. But that type of situation was unusual. We have barely used the customer support because most of the information is available in Academy, in the portals, or the user forums. A few times when we left a ticket, it was not even necessary for us to get back to technical support because we resolved the issue on our own.

Which solution did I use previously and why did I switch?

We knew that we had an opportunity to invest in a new solution when we heard about RPA three years back. UiPath and WorkFusion came to us at the same time and saying, "We have a solution to improve your work processes."

We spent some time evaluating which tool was right for us by doing a study inside our organization to determine how much manual work could be automated. With some analysis, we found out that there is a huge opportunity for implementing this type of RPA solution in AXA (global insurance, not an acronym) as it is a large organization with a lot of repeated processes.

Because there was a lot of manual work, people in our organization had to work for more hours at times to properly complete a job. Sometimes they had to stay overnight and work additional hours on weekends to complete processing on time. To avoid that we requested that operations consider our proposal for automation.

We showed operations where we could automate repeatable and mundane tasks. The response was very positive and they realized we need to implement these solutions to help us to buy some time for employees to properly do their work and reduce labor intensity.

Our previous solution was either no solution at all except for manual labor or some experience we had with one tool called OpenSpan. OpenSpan did not have a proper management console and was difficult to use so it mostly remained unimplemented. When we introduced the potential solution for seriously pursuing RPA to reducing the workload, that is when we started looking at UiPath.

How was the initial setup?

The set up for the product is straightforward. It is seamless. In fact, you just need to know the server where it will reside. There is material available in UiPath guides and the UiPath forum where you can just follow along step-by-step and install your Orchestrator. So it is very straightforward. 

From the time we purchased the UiPath license until we had our first robot in production is not exactly clear. We had developed a POC, which was ready to be put into production and then we bought a license. After we bought the license, we just put it into production and it had already been built.

What about the implementation team?

We did the entire implementation ourselves with some contact with UiPath.

What was our ROI?

We are not yet really realizing a return on investment as our deployment continues to be in progress. How much money we have saved is what we are hoping to eventually count in the ROI. In terms of the calculations that we started last year, we asked that the KPI (Key Performance Indicator) points look at time-saving and not really the dollar saving. The time saving you can say approximately 20 hours per month, which we have achieved consistently up until now. We have achieved something but we are expecting that to grow a lot.

The solution has also helped to eliminate human errors. I cannot say exactly what that percentage is —  say even 20% or something like that. There are a couple of instances before we automated the reconciliation process last month — before we actually put the bot into production — where people were getting the wrong details by mistake. I would say we have reduced the human error because those situations are being handled by the bot and they will not be repeated now. 

What's my experience with pricing, setup cost, and licensing?

We license the product on a yearly basis and it costs us around $80,000. We are a very large organization. We have unattended bots and there is a pricing structure surrounding that but I'm not involved in the licensing terms.

Which other solutions did I evaluate?

What made us choose UiPath to automate our processes was evaluating the capabilities of competition and deciding on the best solution for us. We compared UiPath, WorkFusion and other products — and even other types of tools — in terms of infrastructure, setup, how easily it could be scaled, etcetera. UiPath stood out a little as it had the capability to invoke virtual machines automatically without any human intervention. A lot of other tools didn't have that capability at that point. But the time we had to come down to a decision, UiPath had features that were not available in any of the other tools. With other research into the company and product, we saw that UiPath listened to the customers' needs and was often upgrading. Now all the competition has seen them as the leader and they have tried to incorporate features UiPath had already deployed.

That initial difference we saw between UiPath and the other tools we compared was the reason we took this direction. We believed UiPath and we decided that this was our theater for RPA. Now, if we see some enhancements that need to be made in the product, we just communicate to UiPath and we know they will look at the idea and maybe implement it. UiPath has the capability of adding features immediately. They are releasing around 10 or more versions in a year with important new features. 

What other advice do I have?

We do use a virtual environment such as Citrix when it is appropriate and that works out pretty well. The obvious advantage is there is no dependency on a physical machine being available and they are available 24/7 from anywhere. I am actually comfortable developing anything and everything in Citrix via virtual machines.

On a scale from one to five where one is very difficult and five is very easy, I would rate the ease-of-use of the platform as a five. Ease of use is one other thing that I like a lot about UiPath.

Going a step further, on a scale from one to ten, I would rate this product overall as a ten compared to other RPA solutions. In comparison to its nearest competitor — Blue Prism — UiPath is way ahead in terms of providing features, giving customer support, ease of use, ease of access to our personal history, and surely in the development of robots.

Everybody can understand easily what exactly the product is doing and can become familiar with it quickly. With other competitors, there is a huge infrastructure to set up. Some of the products make it so each bot needs a control room. Those products are not centralized, which makes them more confusing to use.

People have to manage on their own how they are going to build all their RPA management solutions. When you are using UiPath, you just get Orchestrator instead of multiple robots and control panels, then you just scale whenever you want.

I definitely recommend UiPath for simplicity and ease-of-use. If somebody was getting an RPA solution, the advice I would give them is to definitely go for it. Setting up RPAs eliminates human error in tasks and lightens workloads for menial jobs. This lets people focus on more innovative work and it can lead to further integration. What I would think is the natural path for UiPath is that it can integrate the AI in the future. Right now, people think that this is already cognitive or AI integrated, but there is a very long way to go in the future for it to become truly like artificial intelligence.

So, what I am saying is I would take it as a first step towards the AI. I would definitely recommend people use it so that in future when AI comes in, you can just grab an AI solution from UiPath and improve your implementations further.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Karil Quintana - PeerSpot reviewer
RPA Develepor at Equinix, Inc.
Real User
Has flexible coding, good stability and solid support but it needs better scheduling options

What is our primary use case?

We use only unattended robots with Studio and Orchestrator. Our primary use for the bots is in finance, so we only do finance use cases like AP (Accounts Payable) invoice retrieval.

How has it helped my organization?

The solution has improved the way our organization functions because no one has to sit for hours just spending time retrieving documents. The staff just picks up the documents they need in the morning, start their analysis right away.

What is most valuable?

What I find the most valuable about UiPath is flexibility in adding code. That ability is the most important feature for me and what I do.

What needs improvement?

In the next release of this solution, I would like to see better scheduling options. Because of the schedule limitations, you can only schedule one process at a time. There are situations where I might want to build five processes that need to work together. As I can only schedule one at a time, it isn't currently possible.

What do I think about the stability of the solution?

On a scale of one to five where one is unstable and five is very stable, I would rate the stability of the UiPath platform as a five. There are not many issues at all. On other platforms that we use, we always seem to encounter small things that cause problems. For example, with other solutions, we have had problems processing things like resolution and there is always an issue. But with UiPath, I can control almost everything from the robot and get it working.

What do I think about the scalability of the solution?

There are ten people in our organization involved in our automation program and I think it can be scaled at any time.

How are customer service and technical support?

While we don't use technical support directly, our team has used UiPath Academy RPA training to become more familiar with the product. On a scale from one to five where one is the least beneficial and five is the best, I would rate the Academy experience as a five. We've also used the forum. In all, between the implementation help, the Academy and the resources, I would rate the support as a nine-out-of-ten.

How was the initial setup?

From the time we purchased the UiPath license until we had our first robot in production took only about one month, and that was without previous experience with the product. The initial set up of the product was straightforward, so it was all pretty efficient.

What about the implementation team?

We did not need to use an integrator, reseller, or consultant. We did the entire implementation all in house. The only exception is that we did get some help from UiPath by working with them directly. 

What was our ROI?

We have experienced some return on investment and performance benefits, and it only took about one month to see it. There is one monthly process we use and in just one run — the first time we ran it — something that took two people two days was done in two hours. So, what took 16 hours to do analysis on before has been cut down to two hours. It is hard to say how much money that saved as we just changed the allocation of resources. The solution also helped to eliminate human errors which are even harder to account for.

Which other solutions did I evaluate?

We chose to try UiPath because we wanted to test the SQL capabilities that it has. I don't know that I would say we evaluated other options before choosing it as a solution. We currently work with both Blue Prism and UiPath at the same time. 

What other advice do I have?

On a scale from one to five where one is very difficult and five is easy, I would rate the ease of use of the platform as a seven. I think that especially business users who don't have more of a technical background can get lost in all the different features that are available.

For this solution, we could totally deploy with attended robots, but our business just isn't ready for that yet. I think, with the adoption of Studio X that we might be in that position, but not right now.

On a scale from one to ten where one is the worst and ten is the best, I would rate this product as a seven overall. The scheduling feature just isn't there yet to allow more flexibility in programming and use, but the development is much faster and the flexibility better than much of the competition. The introduction of open-source changes the game for RPA solutions.

The advice I would give to a colleague at another company who is researching this solution or a similar one would be to clearly evaluate the use case. Don't just breeze through and assume you need automation. Take a good look at what you actually need to do, make sure the solution fits, and make sure the targeted processes are processes that should be automated.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Product Manager at a financial services firm with 201-500 employees
Real User
Saves the organization time, and enables the reallocation of resources but reporting needs more development
Pros and Cons
  • "Customer support is a bright spot and helps give users confidence in the solution."
  • "We are having some on-going stability issues."

What is our primary use case?

We use Studio, Orchestrator, Studio and Orchestrator right now for RPA development for automating pretty much anything that rules-based processes can accomplish that are mundane and take time. 

How has it helped my organization?

UiPath has improved our organization simply through the ability to automate. Creating rules-based processes and making them automated can allow us to make better use of people's time. Now people are not working weekends and overtime. People are working their regular hours and doing their regular jobs.

What is most valuable?

I would say the most valuable feature in the solution is Orchestrator in conjunction with the customer service piece which is also very valuable. The ability to troubleshoot whether it is infrastructure support or a development support issue, having somebody to reach out and provide feedback is very beneficial.

What needs improvement?

One additional feature that I would like to see included in the next release of this solution — and actually looking forward to — is more development in the reporting. The Insight piece that was announced was very good to hear about. We are excited about that and looking forward to it just so we do not have to develop our own reporting infrastructure. Instead, we can leverage UiPath's Insight platform to do reporting, deliver reports, measure production errors, and further simplify how we gather and assess information. As far as room for improvement, I would say that is my biggest missing piece.

What do I think about the stability of the solution?

On a scale from one to five where one is not stable and five is very stable, I would rate the stability of UiPath platform as a three. Right now, we are having some connectivity issues, between Orchestrator and our environment. We have been working with our infrastructure support team and UiPath infrastructure report team to figure out what's going on. We are working through the issues and I'm very impressed with the support that we have been given, but we have got to figure out what the issues are and solve them.

What do I think about the scalability of the solution?

We have approximately 15 people in our organization involved in the automation program and I don't think it would be difficult to scale that usage up.

How are customer service and technical support?

I would say that overall I'm very pleased with the customer and technical support from UiPath. They have been very responsive. If there is any need or if there is an issue, they are good at getting to work on finding a solution. They also provide additional resources.

Our team used UiPath Academy's RPA training and on a scale from one to five, where one is the least beneficial and five is the best, I would say the training is probably a four-out-of-five. The feedback that I've gotten from others that attended is that it is very informative and they are good training courses. The tests are challenging enough that it makes participants involved so that they are prepared for the next course. So mostly the RPA training is a positive experience.

Which solution did I use previously and why did I switch?

We did previously use a different solution, but it was a proprietary vendor solution — one of our servicing vendors created it. They were not able to deliver solutions of service packs within an expected timeline. We had to identify different short-term and long-term needs and decided to invest in a new solution. We had to identify a way to bridge some of those gaps in the interim until we could get those upgrades on that platform.

We ended up choosing UiPath automated processes on the recommendation of Accelerate who we were using as a consultant.

How was the initial setup?

I would say the initial setup was straightforward and it wasn't too complicated. From the time we purchased the UiPath license until our first bot introduction I think it was only about two months. The installation itself was easy too. We were able to install it on-premises, get all the licenses running, get all our basic needs set up so we could do development, and put a bot into production. It was not a long onboarding process before we started seeing results. 

What about the implementation team?

We did use the assistance of a consultant for the deployment. That would be Accelerate. Our experience with them was okay. On a scale from one through five I would say they scored a three-out-of-five. The delivery was not quite what we expected and did not meet our timeline. We set out with a goal and we fell short of that goal, and we're working with them to help us have a good forward-thinking plan. Delivery was not fully met, so we weren't too happy with that. But otherwise, they were right there.

What was our ROI?

We have seen a return on investment and some performance benefits. For example, we were able to pretty much completely automate one process that had two FTEs (Full-time Employees) who were spending 40 hours a week completing a process. Using UiPath we were able to almost completely automate that process and bring that workload down to 10%. So now the bot does 90% of the work and they just handle Excel. 

I think I could say we'll save approximately $400,000. Somewhere around there. But it isn't just financial savings. The solution helps to eliminate human errors, saves the organization time, and allows the reallocation of resources. I would say, based on the use cases that we have, we have saved roughly 60% of our effort on automated processes. So the users are now managing business exceptions that they may have and are handling things on a higher level.

Which other solutions did I evaluate?

I don't know if we had additional options on a shortlist because I wasn't involved in that part of the selection process. I was brought in a little bit later. But there are obviously a host of different vendors that have different solutions that Accelerate would have been aware of. We went through a vetting process and identified Accelerate as our number one choice as a consultant. From there, UiPath was the vendor they suggested, so that's how we got connected with UiPath.

What other advice do I have?

We run our automation in a virtual environment. The implementation is good. We are having a few issues. I don't know if it's directly related to the virtual environment, but we are having some connectivity problems which affect stability. Otherwise, we're good.

On a scale from one to five where one is very difficult and five is easy, I would rate the ease of use as a four. It is a four and not a five for the simple fact that the product does not really achieve the level of simplicity I expect. I'm not a technical person. Most non-technical people can — if you're kind of familiar with the different workflow options and sequences — go in and develop some things you need to accomplish for automation with this tool. I would say that for more complicated pieces, you need a more technical background. The focus on making it easy for non-technical users is very important and they could do a better job of it in my opinion.

On a scale from one to ten, where one is the worst and ten is the best, I would rate this product at probably a seven out of ten. That leaves a lot of areas for improvement. On the other hand, I'm pretty pleased with the product and what UiPath has delivered.

The advice I would to a colleague at another company who is researching this solution is that with UiPath, customer support is a driver. Anybody can deliver a product, but it's what kind of system or service you provide to back it up that can matter as much or more. My experience has been great with UiPath and their ability to provide excellent support matters a great deal to my customer experience.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Brian Schall - PeerSpot reviewer
Project Manager at MidAmerican Energy Holdings Company
Real User
Gives us the ability to have an agile development group to do automation without relying on IT but we've had issues with stability
Pros and Cons
  • "The ability to automate processes allows the opportunity to allocate resources differently."
  • "The bots do not seem stable and we spend a lot of time fixing things that break."

What is our primary use case?

I'd say our finance applications, like accounts payable, have been our biggest use cases for this solution. 

What is most valuable?

I would say just the ability to be able to go outside of the IT department in our organization to get things done and have a sort of agile group to do automation. It is difficult to get IT involved in this type of thing in our organization. So being able to have our own agile group is beneficial for us.

Another thing that is valuable is that I think it's just saved a lot of our finance and customer service people a lot of manual time on processes. We are just able to involve a lot more value-added work.

What needs improvement?

I really liked the insights dashboard. I guess that there is an additional fee for that. Being able to see your return on investment in real-time is definitely beneficial. We spend a lot of time manually calculating how many hours we saved and that would make it a lot easier. The improvement I want is already there. I have to look into implementing it.

The area of the solution that has room for improvement is the stability of the bots. It just seems like we have spent a lot of time trying to fix bots that are down and whether that is our coding or the product. I think there must be a better way to diagnose the issues and avoid them.

What do I think about the stability of the solution?

On a scale from one to five, five being the most stable, I would rate the stability of the UiPath platform as a three. We've had a lot of issues with bot stability. I don't know if it is how we go about development or if it is the platform itself, but we spend too much time trying to fix all the bots that seem to be breaking.

How are customer service and technical support?

I have not used technical support personally but our IT group has. Everything I have heard about the customer services group has been positive.

I have used the UiPath Academy RPA training. On a scale from one to five where one is the least beneficial and five is the most, I would rate the UiPath Academy as a four out of five. I'm not an IT person, so would have given it a five if I was. Parts of the training may have been more advanced than I expected.

Which solution did I use previously and why did I switch?

We had a lot of archaic processes in our company — a lot of paper-based processes — so we knew we needed a better solution. That meant we had to work through a lot of processes and re-engineer what we were doing. We knew that we needed to move in the direction of automation because the processes were just not sustainable. We had processes but we did not actually have an automation solution until we started using UiPath.

How was the initial setup?

The initial setup for the product was something I found to be a bit complicated. At least the first couple were pretty complicated. It was just that we were all new to the technology and we didn't really know necessarily what we were doing. It is getting better. From the time we purchased the UiPath license until we had your first robot in production, I think we took about three months.

What about the implementation team?

We did you use an integrator. It was EY Technologies (Ernest & Young). They helped us out a lot and our experience with them was good.

What was our ROI?

We have certainly seen a return on investment. As far as how many months it took to see real value, I think we just crossed that threshold. So it was about twelve months in total. We have probably saved — just at our platform — around $100,000. The solution has also helped to eliminate human errors with a couple of the bots that we've deployed for sure. It has also saved our organization time. If I had to estimate, I'd say probably 8,000 hours a year so far.

Which other solutions did I evaluate?

We looked at Blue Prism, Automation Anywhere, and UiPath. We kind of landed on UiPath because it just seemed like it was a little easier to navigate than the other ones from a user experience.

What other advice do I have?

Currently, we do not run any of our bots in a virtual environment and we use only untended bots so far. Either of those situations could change at any time. We have a couple of processes that we are looking at for attended processes, but we haven't implemented any yet.

We have about five people involved directly in the initiative. On a scale from one to five where one is very difficult and five is very easy, I would rate the ease of use the platform for automating as a four. It is a four because I would say it takes a little time to kind of get up and rolling for a developer, but it is not too bad.

On a scale from one to ten where one is the worst and ten is the best, I would rate this product a seven. We have just had some issues with keeping bots up and running. I feel like the issue is the learning curve.

The advice I would give to a colleague at another company who is researching this solution is to just do it. Make sure you know what processes you are going to want to automate. If you need to do standardized anything in the processes, do that on the front end in the planning stages versus kind of chasing your tail on the back end.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Consultant at a financial services firm with 10,001+ employees
Real User
Attended robots guide our users saving them time, minimizing training, and reducing errors
Pros and Cons
  • "We did not have to do a lot of customization because the standard UiPath activities fit our needs."
  • "I find it difficult to set up the Orchestrator and it should be more user-friendly for non-technical people."

What is our primary use case?

We primarily use the Studio, which is for developing the robots, and we deploy to Orchestrator.

We went through a large SAP transformation and we had a lot of issues getting the users to accept the new systems. They were issues related to the adoption of new systems. We decided to build these attended bots in order to guide the users through the system. Essentially, it is navigation or guidance assistance. By helping the users with proper data entry and design, flowing in a logical sequence that is easy for the user to follow, it minimizes end-user training.

Running our automations in a virtual environment is something that we had tried during our PoC. Currently, we have attended bots deployed in more than twenty thousand laptops, and eventually, we're planning to have more than eighty thousand deployments. Because of the large scale, initially, we were having a lot of challenges because of things that go on with the users' machines. We wanted to explore Citrix because there is just one virtual environment that every user logs on to, and then run the processes from there. Unfortunately, it did not work for us. We were seeing a lot of issues and felt that it was much more stable deploying individually to each laptop, instead of using Citrix.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate this solution a four. There is always room for improvement.

On a scale of one to five, judging how beneficial it is, I would rate the training a five. The material is very sequential and logical. You don't get lost because you just follow the modules from beginner to intermediate to advanced. You cover everything from end-to-end, and it is very structured.

From the point that we purchased our UiPath license until we had our first robot was approximately one year. This included our pilot project, then the development and the UAT. When we went live in production there were three thousand users. 

How has it helped my organization?

This solution saves our users time. For example, on a standard SAP system where a user has no training, and you tell them to go and finish performing a transaction, it will take them between thirty and forty minutes. Now, with these attended bots, it is almost reduced to half. They can finish the same transaction with minimum training in probably fifteen minutes.

This solution has definitely reduced human errors. We have cleaned up the transaction screens and we help the user to focus on what is needed. We give them the right instructions to make sure that they enter the right information.

This solution is mainly used for navigation, position making, and reducing errors. It means that we have a quicker time to finish any transaction. We are a financial organization, so obviously, for us, it's important to record every sale that we make and every client that we have. It has significantly helped our client servers to reduce the time that they spend on these systems to finish a particular transaction.

What is most valuable?

The most valuable feature of this solution is the ease of using it. This includes the way the activities are set up, and how easy it is to solve problems by searching with Google if we're stuck.

We did not have to do a lot of customization because the standard UiPath activities fit our needs. This is a big point for us because we end up customizing most of the products that we use just to satisfy our own business needs. In the case of Studio, we didn't have to create a lot of custom activities.

What needs improvement?

I find it difficult to set up the Orchestrator and it should be more user-friendly for non-technical people. I understand how we create packages and push them, but I find the maintenance hard to follow. As it is now, I have to contact our IT department, which takes two to three days. In the meantime, we just have to wait.

What do I think about the stability of the solution?

With respect to the stability, on a scale from one to five, I would rate this solution a four. In terms of attended automation, we did have a lot of issues. We have requested lots of product enhancements, which then came through the pipeline. Initially, we did see a lot of issues and they had to make some changes to cater to our needs. Also, we have some more requests that have been put in the pipeline to make it a bit easier for us.

What do I think about the scalability of the solution?

We have about twenty people working with RPA in our organization. At this time we have automations running on more than twenty thousand laptops.

How are customer service and technical support?

The technical support for this solution is very good. They're very responsive.

We have had people working on-site at UiPath too, and they have been hands-on trying to see what we are solving. They have given us very good and very relevant suggestions, which has been helpful for us. 

Which solution did I use previously and why did I switch?

We did not use another RPA prior to this solution.

We knew that we needed to invest in this solution based on user feedback. When we launched our new SAP system, everybody kept complaining about how difficult it was to use. There is a lot of training involved, but it's not like you can remember the training. We replaced fourteen hundred systems and put them into a single instance, so even if you are trained for weeks it is hard to remember all of it.

Basically, we needed something that was easier and helps us navigate through the systems so that we can complete our transactions. This solution does just that. It guides the user, waits for the user to give the right input based on what is expected, and then takes the user to the next relevant screen so that they can perform the transaction.

How was the initial setup?

The initial setup has been complicated for us. After we went live in production, one of the issues we saw, but didn't realize initially, was that even though the tray was not open, by default though, if the bot is pushed onto a user's machine then it will be connected to the Orchestrator. Even though the user is not running the process, the bot always stayed connected. That was causing a large load on the Orchestrator and we didn't realize it until we started increasing from three thousand to twenty thousand users. That's when we were seeing a lot of timeouts. The production connection kept dropping and we were not able to figure out why. UiPath helped us to restructure the whole SQL database and the way we established the connections.

What was our ROI?

We have not yet seen ROI, although I think it's too early because we only went live two or three months ago. The big expansion in users was just this week, so it is too early for us to say.

We do know that we have been receiving very positive feedback so far. The users with machines where these bots are deployed have been saying it is very easy to use and there is minimal training required. It's out there, on the desktop or laptop, and they just have to launch by clicking the play button and the process starts. 

Which other solutions did I evaluate?

When we started this project, we explored Blue Prism and Automation Anywhere. I don't think that they were able to give us what we were looking for in terms of attended automation. When we looked at UiPath we found that it could satisfy all of our business requirements, which is why we chose this solution over the others.

What other advice do I have?

I am really excited about the new Studio X. Ours is a consulting firm where not everybody is tech-savvy, but everyone wants to get their hands into automation. UiPath is saying that it is going to be very easy. Even for people without a technical background at all, they will be able to build their own process and bot. I'm looking forward to seeing how our users are going to make use of that within the UI.

This solution is easy to use and adopt in an existing environment. The best part for us is that even though some features were lacking, the turnaround time to have them implemented was amazing. We have always coordinated with our UiPath partner to tell them what it is that we need. When we have requested features, we have found that in the next release they are added. We found this unique among vendors.

My advice to anyone who is researching this type of solution is to definitely go for it. There are a lot of materials out there which will help them make the decision. Our own journey showed that it was easy for us to use, learn, adopt, and finally deploy.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Storm Pracht - PeerSpot reviewer
RPA Developer at Security benefit
Real User
Annotation is very easy to do and it helps to make things clear to understand during development
Pros and Cons
  • "The product helps us establish and maintain best practices while simplifying workflows."
  • "The IDE could use some improvement, but most improvements that come to mind have already been announced for release."

What is our primary use case?

We are in the finance industry, so we use Studio and Orchestrator to automate a lot of Excels and making reports.

How has it helped my organization?

The product has given us the opportunity to automate processes for our industry and specifically for our business. We have set up best practices. So we know what description needs to be at the top in the code. We just start there, read what's going on. Automation just makes everything simple and standardized while reducing human error.

What is most valuable?

I don't know all of the features so the scope of my view is a little limited as to what may be best or most valuable overall. For me, the ease of use is definitely valuable. Assembly of processes is just drag-and-drop and that simplifies a lot of things. Annotation is also very easy to do and it helps to make things clear to understand during development. I can go look at someone else's code and within an hour understand what it's doing without having to consult the other developer. On a scale from one to five where one is very difficult and five is great, I would rate the ease of use of the platform a four. 

What needs improvement?

Even though there are things I'd like to see, I also know that most or all of them are already being announced for new releases. As a developer, I would probably say the most important thing I would like to see is that the IDE (Integrated Development Environment) a little bit more fleshed out. It could use more debugging capabilities, for example. But again, we've been seeing that they're adding stuff like that. It will be getting in there and playing with it when it is released to make sure that it has got all the stuff I want and I might be able to be more specific after that as to what still needs to be added.

What do I think about the stability of the solution?

On a scale from one to five where five means the product is very stable, I would rate the stability of the UiPath platform a five. It works and nothing breaks that is directly related to the product itself.

How are customer service and technical support?

The technical support, communities, and resources are all pretty good. We use the forums and I like the forums a lot. It's crazy how many people actually spend time on it and reply. You get your answer pretty quickly. The guys are really open to work with, so if we need help we just reach out and we get all the help we need.

We also use the UiPath Academy. On a scale from one to five where one is the least beneficial, I would rate the Academy as probably four out of five. It is easy to use. You go in there and you know what training you are looking for and what you need to take. Most of the training is in-depth enough so that when you complete it, you really have a good grip on what's going on. It eliminates barriers to getting the information you need when you need it.

How was the initial setup?

The initial setup and implementation happened before my time at the company.

What was our ROI?

A lot of our return on investment has to do with time savings. It is definitely amazing to see processes that could take eight days before actually run in ten minutes. Just because of automation. It eliminates Hangouts and just makes the whole process and the people involved in the processes more efficient. As far as how much gets saved exactly, it depends on the complexity of the project and what it resolves. We have to invest in our BA (Business Analyst) work so all together it may take a couple of months for anyone project to pay off.

What other advice do I have?

We use the solution on-premises right now, but I think we are going to move to the cloud because of the advantages. We also do not run our automation in a virtual environment, such as Citrix either. Our bots run on a physical server, but there may be reasons in the future to explore virtual environments for that purpose. 

The approximate number of people in our organization involved in the automation initiative, strictly considering developers would be my team of six. It is harder to say how many are using the bot solutions who are not directly involved in the development.

We currently tend to stick more with attended bots which just helps take a measure of human error out of the way. A lot of problems that we had in the past have come from users not updating their personal machines. That can obviously cause things to break. We try to make bots unattended if we can, but it isn't always practical to deploy in that model.

In any case, the solution has definitely saved our organization time and reduces human error either way.

On a scale from one to ten where one is the worst and ten is the best, I would rate the product as a nine or ten. Beyond just the product, there are tons of resources that we have available. Finding things other people have already made is an additional benefit. There's no point in reinventing the wheel if something's already been built.

My advice to people considering the solution is pretty simple. Buy it.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Nathan Boeke - PeerSpot reviewer
Principal Robotic Configuration Specialist at Allianz life
Real User
Studio saves the QA team a lot of time setting up separate environments, test data, etc.

What is our primary use case?

We use UiPath Studio, Orchestrator and Robots, all unattended currently. Our primary use case is one-off for mediation projects because we're trying to set up our infrastructure. Once the infrastructure is set up, we plan on creating a federated model throughout our entire organization.

How has it helped my organization?

Right now, our remediation teams do a lot of large one-time projects where they have to have policies for scaling up and scaling down the volume of full-time employees. I know we have avoided that situation in at least three cases now where they have not had to hire or remove people because they have been able to automate the remediation process.

What is most valuable?

The most valuable features for me in Studio can be anything that helps me test or debug. It saves me a lot of time and it saves our QA team a lot of time setting up separate environments, test data, and things like that.

The most valuable thing in Orchestrator is just how easy it is and the fact that it's cloud-based. It is also useful in that it allows non-technical users to get information about their projects. For example, they can find out if independent components are up and functioning; if something is down they can find out what went wrong.

What needs improvement?

In the next release of the solution, my biggest hope would be getting more accessibility to test data processing information. I was told that this feature was coming already. Being able to see what my variables and my arguments look like when things are being passed and making the processes very clear to my customers when we are doing test cases for UAT (User Acceptance Testing). That would be invaluable. It would help the customer to see and understand the data flow more easily without having to go through training or being very tech-savvy.

I think Studio has a little more room for improvement and could use a few more features. They just announced Studio X and Studio 2 which actually addressed many of the issues I hope to see resolved, but that is assuming that they come through in development and do what they say they are going to do.

What do I think about the stability of the solution?

On a scale from one to five, where one is not stable and five is very stable, I would rate the stability of the UiPath platform as a four-and-a-half. I've only seen one or two buggy behaviors, so I think that qualifies as extremely stable.

What do I think about the scalability of the solution?

In our organization, there are five full-time people involved in the automation program. We can drag people in from different departments in the business on a case-by-case basis when necessary for resolving issues with automating.

How are customer service and technical support?

Before we started, all of us were involved in using UiPath Academy RPA training and learning through it. On a scale from one to five where one is the least beneficial and five is the most, the Academy is something I would give a three. I say that because I don't think they went into enough detail. I understand that they didn't because they are trying to save time for non-technical people, but I love knowing everything and I would love to see more detail in their presentations or have options to do so.

Customer support overall is very responsive and they say a lot of helpful things, but I'm often able to find the same information and answers on the forums. It would be nice at times to be able to talk to someone from support over the phone. I can describe my problems without having to send dozens of emails back and forth in order to get an answer. It just isn't terribly efficient.

Which solution did I use previously and why did I switch?

The decision to automate and the product selection for the solution were completed before I was brought on as part of the team. I was actually brought on as an expert from another company in order to help them stabilize their deployment. The product vendors which were on the short-list actually include some vendors which the company has licenses for in addition to UiPath, like Blue Prism. They are exploring multiple options because we are a global entity. They want to offer the option to entities to choose whatever partner they prefer to go with.

How was the initial setup?

The approach to the initial setup which was selected was a complicated process. I don't know much more than it took a long time, it wasn't very successful and that's why they brought me on.

What about the implementation team?

They did the entire implementation in-house.

What was our ROI?

We have seen some return on investment to a certain extent, but a lot of it's coming from one-time processes and not from recurring processes. In other words, the ROI is already there, but it is from one-time processes we've deployed. These are processes that we would run a bunch of items through one time and the circumstances are not repeatable the next year or even the next week.

I'm not sure about the exact numbers, but I know that the cost of our department has been saved roughly four times over. Again, a lot of those savings are from one-time events that won't be recurring in the following year so they can't really be seen as predicting the future results.

The solution has helped to eliminate human errors in some cases and that also has value. In addition, there is the benefit of saving the employees time. Right now I believe that we have approximated that we saved somewhere between 40,000 and 45,000 human hours. That resource can be re-allocated.

What other advice do I have?

Part of our deployment is in a virtual environment and part of it is not. The implementation is actually still in progress. We are in the phase of setting up our infrastructure and trying to automate some POCs (Proof of Concepts) and some early successes to show the financial benefits of RPA to the C-suite (C-level executives such as the CEO and CFO).

On a scale from one to five where one is very difficult and five is very easy, I would rate the ease of use of the platform as a four. I think the product is fairly intuitive. Because I come from a tech background though, I feel like it is going to be a little easier for me to understand than some other people who don't have that same background. The only reason I don't give it a five is because the integration between Orchestrator, Robots, and Studio does require a little bit of intimate knowledge to be able to connect them all and make sure that they stay connected.

We have not used attended robots yet, so I'm not sure how cost-effective they are because we don't have any data on that. We use unattended bots and they seem to be effective solutions, but I don't know what they pay for them.

On a scale from one to ten where one is the worst and ten is the best, I would rate this product as a nine. The only reason I'm not going to give it a ten is that I have struggled with certain errors and stability issues. Whether that is our fault or a general bug in the actual software is yet to be seen. I have a few open tickets, but I've really liked this software overall.

Advice that I would give to a colleague at another company researching this or similar solutions would be that they look at their organization and see if they are really ready for deploying RPA solutions. A lot of RPA solutions are sold with the promise that anyone can build solutions with the products and the bots are going to deploy quickly. I don't think quick deployment is deceiving, but I do think that trying to implement a solution that does move so quickly like this into an organization that doesn't move quickly can create friction.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
RPA Manager at a government with 10,001+ employees
Real User
Recording tools enable the capture of user actions on the screen and then the recordings can be converted into workflow sequences

What is our primary use case?

Our primary use for this product is to automate processes that we are capable of automating at our tier-one level human resources center.

How has it helped my organization?

This product has improved the way the organization functions by helping us go through a digital transformation. RPA is able to bridge a lot of the gaps that we had in our processes and processing what we had before we moved to this platform as a solution. With a little effort, I was able to bridge those gaps and automate a lot of processes that were manual and less efficient prior to involving the product.

What is most valuable?

The most valuable features for us are the recording tools. They allow the capture of user actions on the screen and then the recordings can be converted into workflow sequences. The activities are very simple to use and easy to put together in order to automate the processes. Once we get Orchestrator, that feature will probably be the most valuable, but we are currently not able to put it into production.

What needs improvement?

As far as additional features, there doesn't seem to be anything outstanding that I can think of right now. Maybe some off-the-shelf "How To" features could be installed with Studio so that you can search for how to do something and pull it up directly in the Academy or on-screen without leaving the product.

There could be room for improvement in the ticketing feature. It's kind of hard to find that feature sometimes.

What do I think about the stability of the solution?

On a scale from one to five, where one is the least stable and five is the most stable, I would rate the stability of UiPath as a five. It is very stable. We have never had any issues with regards to UiPath. The actual problems seem to be network issues and our environment.

What do I think about the scalability of the solution?

We started out sort of small in the beginning and we've invested more in buying licenses and functionality. The scalability in that way seems very good.

How are customer service and technical support?

My experience with customer service has been very good. They make a few different types of resources available and it is usually pretty easy to find what you are looking for. For example, I have used the RPA Academy. It is pretty easy and it was very beneficial. I haven't really opted for using customer support or technical support much. I've been able to just call, text, or email somebody and get a solution.

Which solution did I use previously and why did I switch?

There were really no automated processes when I first came on to work at this organization. When we made the decision to go in this direction, we made a comparison of products to solve the automation issue. What made us choose UiPath to automate our processes was price, availability, ease of use and customer services. They were also willing to be the quickest to work with us as well. It seemed to be the best mix of all these.

We knew we needed to invest in a new solution because, where I'm working, we had 600 or 700 processes that I knew could benefit from automation. As an industry and in total, we probably have thousands of processes that could benefit from and be improved by automation. Coming into the company and seeing how things were done just made it obvious that automation was missing but necessary. Government processes need to be automated to be more efficient because of the volume and the potential for human error.

How was the initial setup?

I would describe our initial setup as complicated because of our industry. We never worked with software like this prior to implementing UiPath. Just to get permissions to use the product on our network was one obstacle. It wasn't always easy to get to ATO (Authority to Operate) and get the capabilities and rights to do certain things on the network like to have the product interact with certain programs that have sensitive information. It's kind of complicated, but that is a whole new path within our industry whenever introducing new technology.

From the time of purchase of the UiPath license until adding our first robot in production was a few months. We purchased a license in February and got a robot into production in May. Most of that time spent was because working on the project is not even my full-time job. I have a whole different responsibility in the organization. So, I was doing a lot of developing in my free time. It probably would have only taken a month or so if I was doing it full time.

What about the implementation team?

We did not use an integrator, reseller or consultant. I did everything in-house.

What was our ROI?

We have seen a return on investment and performance benefits. The ability to notice a difference was almost immediate for certain things and in certain programs. I know that I've calculated that we saved $1.47 million through the automation we have already set in place. The solution also helped eliminate human errors which are more difficult to approximate as a dollar value or percentage.

Basically, using the product has allowed us to take between four to six full-time employees from doing very mundane transactional processes to doing more value-added work. That shift alone reduces human error because the human mind is not made to do this kind of transactional work over hours and days at a time.

This solution saves our organization time on an ongoing basis. I would say it saves a minute to three minutes per transaction per thousands of transactions. It certainly has value in more than one way.

What's my experience with pricing, setup cost, and licensing?

We license the use of the product on a yearly basis. The licensing we bought costs $7000 in 2019 for what we have in production. That is the cost of the license plus Studio.

From a cost perspective, I believe that unattended robots can save even more time and more money than attended robots. The only reason we haven't gotten unattended processes into production yet is simply that we haven't got the authority to operate Orchestrator on our network server. The cost is not an issue given our budget, we need to be able to justify how secure it is.

Which other solutions did I evaluate?

The vendors who were on our shortlist were UiPath, Automation Anywhere and Blue Prism. All of them seemed to be good solutions.

What other advice do I have?

We are currently running some of our automation in a virtual environment. The implementation performance is all right. Our system environments are pretty out of date and a bit technologically behind. Sometimes that fact will hold things up. I am the only one in the organization involved in the automation program. I'm the only developer and the only person who uses UiPath directly, but it affects thousands or even tens of thousands of people.

On a scale from one to five, one being the most difficult and five being the easiest, I would rate the ease of use of the platform as a five. Personally, I had no developer experience. I never heard of RPAs or UiPath a year ago. I was able to learn it and figure it out using the Academy, YouTube and the forum. Coming to it cold and doing it part-time, that really doesn't seem like a long time.

On a scale from one to ten, where one is the worst and ten is the best, I would rate this product as a ten overall. It has been completely helpful in achieving the goals we set for it and the technical help and customer service I've gotten have been good. Most of the issues we have encountered with the product are because of the way we operate and not because of UiPath. The support from UiPath provided everything we have ever asked for and needed.

The advice I would give to a colleague at another company who is researching this or a similar automation solution is to just do it. It really creates the opportunity to make things more efficient.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior RPA and AI at Bertelsmann
Real User
Savings in time and money helps us compete with services offered by lower-cost countries
Pros and Cons
  • "The most valuable feature of unattended robots is that they are always available."
  • "We would like to see improvements in Studio such as syntax highlighting and documentation functionality for audit purposes."

What is our primary use case?

We are using Orchestrator, attended robots, and unattended robots.

Our primary use case for this solution is in the financial industry.

We do not yet run our automations in a virtual environment.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate this solution a four. The whole interface needs some TLC because it can be a bit tricky.

We have used the UiPath training and it has improved a lot since we first tried it. When I used it a while ago, it had its problems. I think it came due to the fact that it was not developed by native English speakers. For example, they had questions that were simply wrong. It has improved a lot and now it is beneficial. I think that the biggest challenge is for them to stay up to date.

From the point that we purchased our UiPath license until we had our first robot was approximately four and a half months.

How has it helped my organization?

This solution has saved us time, but more importantly, it has saved us money by not paying certain fees or certain penalties. With respect to saving money, the last amount that I saw was six figures. Legally, I am not allowed to say more.

Being in the finance business and having certain audits, this solution helps to make sure that we have validations and checks in place to help us to do our processing quicker. Also, with invoices, normally when you pay them by a certain date you get a certain discount. So, we've managed to significantly increase the savings we get just from having invoices processed earlier or on time.

In terms of eliminating human errors, we have one process where we've eliminated errors completely. The average is that we eliminate errors by fifty to sixty percent.

What is most valuable?

The most valuable feature in Orchestrator is the scalability.

The most valuable feature of unattended robots is that they are always available.

What needs improvement?

They have added a lot of new features over the past months, and things are a little more complicated. In the interface, sometimes you just have the screen full of windows and figuring out what goes where can be a bit tricky.

We would like to see improvements in Studio such as syntax highlighting and documentation functionality for audit purposes. That would be great.

What do I think about the stability of the solution?

With respect to the stability, on a scale from one to five, I would rate this solution a four. There are a couple of things that break the robots, and it has to do with the technology itself. The user interface and other components are prone to error, and it's not one hundred percent automation. This is something that you take into consideration when you do RPA. They have also had a couple of updates over the past years where they made significant changes that basically broke the robots.

What do I think about the scalability of the solution?

We have more than a hundred people involved with RPA.

How are customer service and technical support?

So far, I have only used the ticketing through email support, and it is sometimes frustrating. I've only just learned that there is telephone support. It is hard for me to rate customer service because I was looking for telephone support, thinking that it was not available.

In general, there is room for improvement support-wise.

Which solution did I use previously and why did I switch?

We are in an industry that is heavily targetted by low-cost countries, so in order for us to stay competitive, we had to do something. When we did our research, the two obvious solutions were RPA and AI.

When we started, it was with Blue Prism, and we learned from the issues we had. When we were looking at what we could do as an AI, UiPath started to emerge and started to become a big player. We then looked at capabilities and the licensing model, and at the time there were two vendors that had pretty similar capabilities.

These two were Automation Anywhere and UiPath. Automation Anywhere had a very high initial investment requirement and UiPath didn't, which is why we stayed with UiPath. I believe that you had to buy at least a hundred licenses for Automation Anywhere, whereas with UiPath you can buy one or two.

It looks like we made the right choice.

How was the initial setup?

The initial setup of UiPath was straightforward. The approvals on our side slowed things down. If it were not for that then we could have been up and running in six weeks.

What about the implementation team?

We implemented the solution ourselves.

What was our ROI?

We only automate processes where we expect to see ROI within twelve months. As such, most of our processes have an ROI between six and twelve months.

Which other solutions did I evaluate?

We evaluated Blue Prism and Automation Anywhere before choosing this solution.

What other advice do I have?

We are in the process of moving this solution to the cloud.

From a cost perspective, it is very hard to get ROI with an attended robot. The price is too high.

My advice to anybody who is researching this solution is not to overthink it. RPA is a technology that you learn by doing it.

This is a very strong product. I think that there is a lot of good investment and a lot of good attention out there. This is the best or one of the two best tools out there. They are listening to what the market wants and just need to be careful not to get greedy. That said, there is always a little bit of space for improvement.

I would rate this solution a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Patrick Graf Von Hardenberg - PeerSpot reviewer
Senior IT Project Manager at Otto group
Real User
Orchestrator is easy to understand, and Unattended robots save our organization time
Pros and Cons
  • "This solution saves us time in all areas."
  • "In future releases, we would like to see more drag-and-drop, and more out of the box AI."

What is our primary use case?

We are using Studio, Orchestrator, and mostly the unattended bots.

Our primary use for this solution is to give time back to the employees.

We do not run our automations in a virtual environment.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate this solution a five. It's drag-and-drop, and all of the activities are there.

On a scale of one to five, judging how beneficial it is, I would rate the training a four. All of this information there is self-explanatory and it works. 

From the point where we started using the demo version, it was a couple of months until our first robot was ready.

How has it helped my organization?

This solution has probably helped to eliminate human errors.

I can definitely say that this solution has saved the organization time. With all of the processes together, we have saved one full-time equivalent person. 

What is most valuable?

The most valuable feature of this solution is the unattended automation.

This solution is easy to use and it saves you time.

What needs improvement?

In future releases, we would like to see more drag-and-drop, and more out of the box AI.

For how long have I used the solution?

We have been using this solution for about two years.

What do I think about the stability of the solution?

With respect to the stability, on a scale from one to five, I would rate this solution a four. We had some issues where we needed to get in contact with the support, and sometimes, UiPath crashes on our servers.

What do I think about the scalability of the solution?

We have about eight people in our automation group.

How are customer service and technical support?

Most of the time, the technical support for this solution is very good.

One one occasion, it was not very good. We had a problem with a new version. When we updated to 18.2, the robots stopped working after some time. We had a lot of emails that included session logs. I made it quite clear that it was really important because we were in the beginning phase and the robots had to run. In the end, I fixed the problem by downloading the next version, 18.3. When we asked whether the problem was version-specific, they never got back to us, which isn't very good.

Which solution did I use previously and why did I switch?

We did not use another RPA solution before this one.

From the external consultants, we got the idea that RPA has the possibility to save us time and money, so we decided to do it.

How was the initial setup?

The initial setup of this solution is straightforward. Orchestrator is easy to understand. You can connect the virtual machines to it and then run the robots.

What about the implementation team?

In the beginning, we used a consultant from Roboyou to assist us with the process. Our experience with them was good.

What was our ROI?

We recognize ROI in terms of performance benefits as soon as a process is automated and an employee can do something else that is more meaningful. It is not a benefit listed on a spreadsheet, but the employees are happier.

What's my experience with pricing, setup cost, and licensing?

Our licensing fees for this solution are €68,000 (approximately $75,000 USD) yearly.

Which other solutions did I evaluate?

Two years ago, we evaluated Automation Anywhere and Blue Prism, in addition to UiPath. UiPath was the best overall solution then, and it still is now. It has a big community, and you can download the demo versions to start testing immediately.

What other advice do I have?

This solution saves us time in all areas. We don't keep track of exactly what we have saved in terms of time, but we can say that we have more customer experience. If somebody has a mundane task and wants it automated then we do it.

My solution for anybody researching RPA solutions is to try UiPath. When you want to start, it is easy to register and get going.

This is a good solution and it saves us time, but there is always a path for improvement.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Solution Architect at a engineering company with 10,001+ employees
Real User
Studio is very easy to learn, and Orchestrator makes it easy to manage the platform
Pros and Cons
  • "It is really easy for people to learn the basics and the learning curve is not steep."
  • "Orchestrator needs to have better integration to include business users."

What is our primary use case?

We use all of the products in the UiPath platform.

We have use cases ranging from back-office to manufacturing, which include large project management, accounts payable, accounts receivable, and treasury management. Most of the areas in the company have processes that we have automated.

We run our automations in the Citrix virtual environment, although we are unhappy with Citrix. It is pretty bad, and it's very difficult to keep up the performance. AVS or Azure do not offer a good service yet, but we are looking for alternatives with respect to the virtual environment.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate this solution a four. We have been using UiPath for quite a long time, and we have seen this evolving. It has been getting better over the last few years.

On a scale of one to five, judging how beneficial it is, I would rate the training between three and four. The training is good, but the content doesn't have the depth required for people to go ahead and do something if they're not technical. It's still pretty high-level.

From the point that we purchased our UiPath license until we had our first robot was three to four weeks. The process is getting better, but when we started in 2016 and UiPath was small, it was good but needed refinement. I would have rated it three out of five back then.

How has it helped my organization?

Using this solution is enabling us to move the drive for digital transformation to the core. We can now take automation to a level it has never been to.

In terms of eliminating human errors, we have seen benefits. With humans performing, the accuracy was at approximately ninety percent. Our accuracy with automation is now close to one hundred percent.

With respect to saving time, we have seen FTE savings but the numbers are confidential.

What is most valuable?

The most valuable feature of Studio is the ease of use. It is really easy for people to learn the basics and the learning curve is not steep.

Orchestrator makes it very easy to manage the platform.

What needs improvement?

Orchestrator needs to have better integration to include business users.

For how long have I used the solution?

We have been using this solution since 2016.

What do I think about the stability of the solution?

With respect to the stability, on a scale from one to five, I would rate this solution between four and five. Stability has been getting better. For example, Studio used to have a lot of bugs when you were developing and when you were capturing the screens. Now it's been getting better, but there is still room to improve.

Orchestrator used to lag quite a bit when there were a high number of transactions, and there is still room to improve.

What do I think about the scalability of the solution?

We have at least a few hundred people involved in our automation program.

How are customer service and technical support?

The technical support for this solution is pretty good. Whenever we had trouble they were always there.

Which solution did I use previously and why did I switch?

We did not use another RPA prior to this one. We were looking at improving the efficiency of processes and bringing some innovative solutions to automating tasks and processes. This is when we decided to try RPA. 

What about the implementation team?

We implemented this solution on our own.

What was our ROI?

We have seen ROI but I cannot share the specifics.

Which other solutions did I evaluate?

We did a very extensive vendor review. We had all of the major providers of RPA solutions in 2016, and UiPath was the one that came through in terms of fulfilling all of the criteria.

What other advice do I have?

Looking ahead at the features that are being released this year, they seem to be what we have been looking for.

My advice for anybody researching this type of solution is to choose wisely. There are a lot of products out there, but few of them actually work.

This is a good solution and they are releasing some features that I am looking forward to, but there is still room to improve. 

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Thomas Mathews - PeerSpot reviewer
President at Onq technologies
Real User
Saves time and eliminates errors, but industry-specific training and information would be helpful
Pros and Cons
  • "The most valuable feature of this solution is the ease of deployment."
  • "More industry-specific training and information would be highly valuable to us."

What is our primary use case?

We use the entire UiPath suite for healthcare revenue cycle management.

Our automations are not run in a virtual environment.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate it a four.

On a scale of one to five, judging how beneficial it is, I would rate the training a four. The information about the automation processes was really useful. At the same time, I would suggest including more industry-specific training and knowledge sharing.

From the point that we purchased our UiPath license until we had our first robot was approximately one month. I felt that the process was straightforward. It was very intuitive. Most of the resources were available to us and we've got it up and running with no problem.

How has it helped my organization?

We have clients for which we provide people to perform various processes. Parts of those processes are exceptions that could not be done by these people but were very time-consuming. We have automated those exceptions so that now, we don't have a percentage of our staff evaluating those exceptions every day. They now run flawlessly one hundred percent of the time. Our clients are happier and we're happier.

In terms of eliminating human errors, UiPath is excellent at that. We have one hundred percent accuracy on all of our automation.

This solution saves us time and it saves our clients time. I would estimate the savings at ten percent where automation is deployed. Some of the automations run slowly but they run around the clock.

What is most valuable?

The most valuable feature of this solution is the ease of deployment.

What needs improvement?

More industry-specific training and information would be highly valuable to us. We're a healthcare company, and it would be helpful to know where and how automation is being deployed within a healthcare environment. For example, what have we done that we could share with people, and what are they doing that they could share with us?

What do I think about the stability of the solution?

The UiPath platform is stable, but it is dependent on other platforms.

For example, we may be extracting data from or populating data in a customer billing system. That billing system might go down and someone needs to wake up the bots after that happens. It is not the fault of UiPath but it is part of the process.

What do I think about the scalability of the solution?

This solution is easy to scale.

We have approximately thirty people involved in our automation program.

Which solution did I use previously and why did I switch?

We were not using an RPA solution before UiPath contacted us.

What about the implementation team?

We handled the implementation in-house.

What was our ROI?

We are very close to seeing ROI, although not quite yet.

Which other solutions did I evaluate?

We looked at some different technologies that were out there and it seemed that UiPath was ready. These included Blue Prism, Automation Anywhere, and one other one. We felt like UiPath was a solid solution that was pretty easy to use and could scale easily and quickly as well.

What other advice do I have?

This is a fantastic solution and we love it, but we definitely see some room for improvement, mainly around interoperability and leveraging intelligent or cognitive RPA and educating their client base around that stuff.

My advice to anybody researching this type of solution is to familiarize yourself with the concepts and all of the market participants, and then choose the one that works best for you.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Jeff Martin - PeerSpot reviewer
AVP Customer Experience at Encova Ins
Real User
Super simple solution that has made our organization more efficient
Pros and Cons
  • "With the robotics and management of Orchestrator, we are able to kick things off. We are starting to get more out of the scheduling of these and into more on demand triggered events, such as a RESTful service calls and things of that nature."
  • "While the UiPath Academy is simple and you get a decent understanding of what's there, you still have to dedicate on an awful lot of time doing the automations to become proficient at them."

What is our primary use case?

The primary use case is around manual conversion of data from one system to another. These are big processes right now.

We are using Studio, Orchestrator and the robots.

How has it helped my organization?

Our organization is more efficient. The people that you're automating processes from are happy they are getting done. They are excited and like to be a part of the process. It's also new technology. It's innovative. and people enjoy being around that.

We don't have a baseline metric for the elimination of human errors. So, we don't know how many errors a human actually makes doing some of the conversion data entry processes. We assume they are about 90 percent accurate and UiPath is 100 percent accurate.

We have saved 18,000 hours so far this year.

What is most valuable?

With the robotics and management of Orchestrator, we are able to kick things off. We are starting to get more out of the scheduling of these and into more on demand triggered events, such as a RESTful service calls and things of that nature.

The ease of using the platform for automating your company's processes is a five out of five. It is super simple. Everyone who we have in our robotics team had no experience with automation or robotics previously. They went online took the classes from UiPath. They started with the Community Edition, just to play with it themselves, then they were probably experts within a couple of months.

What needs improvement?

Everyone has used the UiPath Academy training. I would rate it around a three or four out of five. While it's simple and you get a decent understanding of what's there, you still have to dedicate on an awful lot of time doing the automations to become proficient at them.

While it looks like it is being addressed, getting the unattended robots to every person's machine in the company and executing on their machines needs improvement.

What do I think about the stability of the solution?

I would rate the stability as a five out of five. it hasn't gone down yet.

What do I think about the scalability of the solution?

We have a team of four people involved in our automation program.

How are customer service and technical support?

I have only used the technical support to fix a licensing discrepancy. They were okay.

Which solution did I use previously and why did I switch?

Everybody said, "We had to do more with less," from the C-suite on down. RPA is the only way that you can do that which seemed viable. So, we tried it out.

We were previously using VM. 

How was the initial setup?

The initial setup is straightforward. With our proof of concept, it took us two to three weeks to develop it, then another week to make it production ready. When we deployed it into production, we had the license. We installed the robot and had it running through Windows Scheduler before we had Orchestrator, and it just worked

We started with a proof of concept, had it running in production, and bought the license that day.

What about the implementation team?

We did have a systems integrator who helped us. Overall, for the initial implementation, I would rate them a five out of five. They came in, and it was great.

What was our ROI?

We have been able to achieve our ROIs on pretty much every process that we have done. You see it almost initially, as soon as the process starts running. However, until we get the actual feedback of, "Yes, I can tell this is saving us time and effort." It takes about a month for the business unit to really recognize it.

We haven't technically saved money because we haven't gotten rid of anybody, so our CFO will not let us claim money. However, we do calculate time given back. Right now, I believe for this year, we've been given back 18,000 hours so far.

What's my experience with pricing, setup cost, and licensing?

Our licensing costs are around $40,000 a year.

Which other solutions did I evaluate?

We looked at the big three: Automation Anywhere, Blue Prism, and UiPath. Then, we chose UiPath because of cost and ease of use. The training was there. It was so quick and easy to pick up.

What other advice do I have?

I would recommend UiPath. It's easy to use and learn. It just works and doesn't break. It's cost-effective.

We run our automations in virtual environments, such as Citrix. Orchestrator sits in VMware along with unattended robots. It kicks everything off behind the scenes. Most processes are set on a time schedule.

We prefer unattended bots. We're moving into that real-time trigger, but still like to run unattended to give some form of user interface for the user to call them.

I would definitely rate it a 10 out of 10 because of what it delivers and allows, along with the benefits. You can also see on their strategy on the roadmap, it's just expanding and getting better.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Consultant at a consultancy with 201-500 employees
Consultant
Saves people time to be able to look at high-value tasks
Pros and Cons
  • "Studio is the most valuable feature from the aspect of developing a bot. It is very nice from the drag and drop perspective. It is very easy to follow and has low guidance from the technical aspect."
  • "I would like to have cloud in the next release. It's one of those things that allows customers to be able to have an easier access point."

What is our primary use case?

Our most prevalent use case is invoice processing.

We are using Studio, Orchestrator, attended bots, and unattended bots.

How has it helped my organization?

It comes down to saving people time to be able to look at high-value tasks.

The solution has helped us eliminate human error with 100 percent testing and accuracy. This is only where there are exceptions, which generally tends to be under five percent of the time.

The solution has saved us time. It does depends on the specific process. For one specifically, it took a week out of each month, then we were able to process the same reconciliation process within minutes.

What is most valuable?

Studio is the most valuable feature from the aspect of developing a bot. It is very nice from the drag and drop perspective. It is very easy to follow and has low guidance from the technical aspect.

What needs improvement?

I would like to have cloud in the next release. It's one of those things that allows customers to be able to have an easier access point.

There are still areas for improvement for some of the drag and drop features and moving more to a bit of a lower code perspective.

What do I think about the stability of the solution?

I would rate stability as a five out of five. Compared to competitors where we've had instances where either exceptions are kicked out or the workflow breaks, UiPath does not encounter those issues.

What do I think about the scalability of the solution?

About 50 people in our organization are involved in our automation program.

How are customer service and technical support?

The technical support is very good. They are very good partners.

The experience overall has been really great with UiPath. The culture and individuals at the company really help make the project easy to do.

Which solution did I use previously and why did I switch?

We had a very manual process that needed to be addressed because it was taking up way too much time of employees' efforts.

How was the initial setup?

The initial setup was straightforward. Going through the certification process, it enables you with the tools to be able to implement at an easy level for low-hanging use cases.

It took about a month from the time we purchase our UiPath license until our first bot was live.

What about the implementation team?

We used a consultant for the deployment. I would rate our experience with them as a five out of five. 

I would rate ease of use as a four out of five. We had a bunch of people that do implementations from a development aspect for our use cases. The solution has been very easy to be able to implement for our specific use cases, given the capabilities of the platform.

What was our ROI?

We have seen ROI from this solution. We saw it almost immediately in regard to performance benefits around accuracy, timeliness, and the ability to do 100 percent testing.

Which other solutions did I evaluate?

We also evaluated Blue Prism and Automation Anywhere. We chose UiPath because of stability of the platform, ease of use, and the deployment factors are much easier with UiPath.

We have used UiPath Academy for RPA training. I would rate it as a five out of five. Compared to competitors, the UiPath Academy offers a very easy path to certification. The way that the curriculum is laid out, it is very nice and easy to follow.

What other advice do I have?

Do your due diligence.

We have probably use attended bots more heavily. They're very nice and everybody has a good experience with them working alongside actual humans.

I would rate the overall product an eight out of ten. There are additional features that probably could be rolled out. I think there are on the roadmap.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Daniel Hartzler - PeerSpot reviewer
Digital Workforce Analyst at a energy/utilities company with 10,001+ employees
Real User
Gives you a technology or ability to build a solution on any legacy system
Pros and Cons
  • "It gives you a technology or ability to build a solution on any legacy system."
  • "VM was on the service for high density. It is finicky at times. The latest release is a lot more stable. However, I've had a two week production outage where DLLs weren't registered and someone from Vegas had to login for eight hours onto the fraud service to work it out. Even though they uninstalled and re-installed it, all the different apps still wasn't working. So, I have lost a bit of faith in it to be honest."

What is our primary use case?

Our primary use case is IP invoice automation.

We are currently using Orchestrator and bots.

How has it helped my organization?

It gives you a technology or ability to build a solution on any legacy system.

What is most valuable?

I love Orchestrator: 

  • The configuration part
  • The amount of keys
  • Transaction reporting
  • Logs
  • Accessibility on the iPhone.

What needs improvement?

VM was on the service for high density. It is finicky at times. The latest release is a lot more stable. However, I've had a two week production outage where DLLs weren't registered and someone from Vegas had to login for eight hours onto the fraud service to work it out. Even though they uninstalled and re-installed it, all the different apps still wasn't working. So, I  have lost a bit of faith in it to be honest.

I would like to have cloud stuff back in Australia and hosted there. I want everything in SaaS, bots included.

While it has eliminated human errors, it has created other errors.

I would like something that better identifies the processes. If it could watch the computer, then work it out for me, that would be good.

For how long have I used the solution?

I have been using it since 2016.

What do I think about the stability of the solution?

Now that I've done an upgrade, it seems to be a lot better. Because I was running high density on the 2016.2 or 2016.3. I had a lot of problems, but I couldn't work out whether or not it was just UiPath or our client app that was timing out. But, we noticed that if you login as console, you have far less issues than if you run high density.

These days, the stability is a four out of five. Back in the day, it wasn't.

What do I think about the scalability of the solution?

In my old organization, 50 to 100 people were involved.

I have a bit of a different issue because at my old company that I just left, I was only paying $3,600 USD per bot. I turned up at my new company, and because of our size, we are paying $8,000 per bot.  

How are customer service and technical support?

The support is not good. I had a two week production outage.

Which solution did I use previously and why did I switch?

There was a business problem, and we needed to work at how to solve it. The partner was a big driver in this process.

How was the initial setup?

The initial setup was pretty straightforward.

It took two weeks from the time we purchased our UiPath license until we had our first robot in production.

What about the implementation team?

We used Blackbook.ai, and our experience with them was awesome.

What was our ROI?

We have seen ROI. The last company that I work for was trying to get 1000 FTEs out the door, and I think that they are already at 60. In Australia, at my current company, we are already at 10 FTEs. Just in Australia, we have save a million dollars, and maybe five million in India.

The reduction of 10 FTEs has saved us time.

What's my experience with pricing, setup cost, and licensing?

At the last place that I worked, it was $700,000 USD.

Which other solutions did I evaluate?

Everything that I read about Blue Prism suggest that it is too heavy and takes too much development to ramp up.

I looked at Automation Anywhere for the price point, especially for a PoC. Between Blackbook.ai and what I saw already with UiPath, I just thought UiPath was the better option.

What other advice do I have?

Scout it out. I am going to try to work with this company a different way than what I did than last time, e.g., federated.

I would rate the overall product as a nine out of 10. It's an enabler. It seems pretty good. There is a lot of investment and new things.

I would rate the ease of use of the platform as a four out of five. It is pretty easy to use but it is not doing everything for me. I still have to do stuff.

I would rate the UiPath Academy as a four out of five.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Solution Architect Support Manager at a financial services firm with 5,001-10,000 employees
Real User
Orchestrator enables us to monitor the bots, "orchestrate" them, and we can deliver that tool to customers so they can manage their bots
Pros and Cons
  • "The best thing about UiPath is that it is fairly easy to understand and learn how to use it."
  • "There are a lot of things that can be done to the product to make it better but they are minor and the product continues to improve with every release."

What is our primary use case?

We have a bunch of uses for the product so it is hard to judge which is the most important. We started working with data structures for websites and then moved into more complex automation like speech detection and making more cognitive decisions based on rules. Our automation using bots is essentially on the verge of using artificial intelligence.

How has it helped my organization?

There are a lot of ways this product has improved our organization. Even a simple project can bring us a lot of recognition. One example is retrieving passwords on Amazon. Imagine that you have a user who forgets their password. Amazon lets you reset your password but there are a lot of steps. In the background, Amazon is validating that you are the person that you are saying that you are with a lot of manual steps. We automated that with a bot and other tools and the customer experience skyrocketed. We reduced the processing by five minutes just for that service. Not only did we apply that solution for one country, but we also applied it to seven different countries. It was a success story.

What is most valuable?

What I think is the best thing about UiPath is that it is fairly easy to understand and learn how to use it. One of the most valuable things about the product is the improvement they are making with the tools. They are offering around thirteen new products now. With these additions, there is a lot of value-added enhancement that we can provide via the automation to augment what we already have implemented.

The studio's Orchestrator is the tool that we use in order to create the scripts for the bot. It is what enables us to deliver automation. Having these new technologies within the studio is what enables us to be more creative. With the Orchestrator we can monitor the bots, we can "orchestrate" them, and we can deliver that tool to customers so that they can manage their bots. It is really like digital workforce management. If we created a bot for a business, usually it would just do its job and the customer would not see what the bots are really doing. With this tool, the client has that opportunity to see what the bots are doing. 

The bots automate the work that otherwise would have to be done with other interventions and resources, so reallocation of resources and focus is the most valuable thing overall.

What needs improvement?

There are a lot of things that can be done to the product to make it better. The feature list that I develop between releases is often covered new releases of the product. That is good. But there are still a lot of enhancements that I would like to have within the Orchestrator and the queues. For example, how we manage the queues is an important thing.

I would like to see the ability to have other ways to look for one transaction within the queue. If I am looking for a single transaction, it would be good to have a filter that you can use to specify a detail, like just looking for a reference name that starts with a particular letter — but not the entire reference, but wildcards. Those are the kind of things that can be enhanced and make a big difference. Maybe they are not on the roadmap for the company when it comes to upgrades at this point because those are tiny things within the tools. But even those tiny little things can make a lot of difference in the functionality of the tools.

What do I think about the stability of the solution?

On a scale of one to five where five is the best and one is the worst, I would rate the stability of this platform a five. The stability of the platform is very good. During the four years that we have been working with UiPath, we have not encountered any issues with stability because of the platform. There are always issues with the environment and that can affect stability and performance, but with the platform itself, there are no issues.

What do I think about the scalability of the solution?

Within the RPA suite, we have around 40 people working with the product. But we also have to consider that we usually engage people from other places to contribute to every single project. There are a lot more users than are working with us within the project and within our immediate company team. The peripheral people are going to be people from security, people from IT, people with specific business backgrounds, etcetera. The number of users and the product itself are scalable.

How are customer service and technical support?

The technical support is actually pretty good. We worked a lot with our CSM (Customer Service Management). They are always doing a great job to find someone to help us out when we have issues. They get the right person for the right issue. For now, if I had to rate it from one to five where five is the best, it is going to be a five.

Which solution did I use previously and why did I switch?

At the beginning, we would try to automate tasks using spreadsheets where we had calculations. We had macros and things of that sort to automate small tasks. The next step in moving to a new era was to turn to RPAs. There were a lot of things that we needed to implement through this new technology. So we did have another solution before for some types of automation but it wasn't really a dedicated system for automation and it wasn't capable of this scale.

How was the initial setup?

We have a turn-around time of four to six weeks. In order to go to implementation and production, it depends on the complexity of the project. A normal project that is not that complex will obviously take less time. We have to take into consideration the time that we have in assessment, in the evaluation of the project, and in development, and only after that do we do testing to put it into production.

There are, of course, always challenges, but not all of them come because of the UiPath platform. There's a lot of things that are an issue because of the environment or the target applications that we're using. It is often more because of that than the platform itself.

What about the implementation team?

We have in-house developers, we have a QA team, and we have a training and communication team specifically for the RPA suite. We also have managers for the teams, the support team, and solution architects. We do our own implementations and assist others in doing theirs.

What was our ROI?

We usually try to calculate return on investment within a year or two depending on the project. But we start to look at the benefits from the first month we put the product into production. Not really the ROI exactly, but the benefits. What I mean by benefit is if the automation is achieving the goals it was intended to achieve. Once we pass through the cost of implementation, license cost and any additional expenditure of resources, then we look into ROI.

We have seen a lot of benefits in a variety of ways depending on the projects. Most of what we have been seeing is capacity creation. There are a lot of things that can be introduced to automate processes. If there is work that can't be handled by a team and they are not going to meet SLA (Service Level Agreement), creating bots and putting bots into their team to take over redundant tasks is letting the team use resources differently. It creates additional capacity so the team can focus on more important things — like quality or process. That enables the business unit to accomplish their tasks while raising quality. The bot can always be depended on to do a specific task in the same way. If we have the right steps and if we have the right process to execute, the output from the bot is going to be right. That is another incredible benefit. Of course and for example, giving the customer a response in one hour instead of five hours enhances the customer experience. Proper use of automation can do all of these things.

Bots can also be used in eliminating human errors. Being cautious in estimating that, it could be as much as a 60% to 80% reduction. It will be reducing human error, but there is always some level of error in processing.

The percentage of time saved using UiPath bots depends on the projects, but most processes can save teams 85% of the time they would spend on tasks that can be automated. Some other automated tasks we have the efficiency go up to 90 or 95%. That is pretty good and a great way to allow for the reallocation of resources.

What's my experience with pricing, setup cost, and licensing?

The cost depends on how many licenses we have and how we use the bots. We have a rate for attended bots and a rate for unattended bots. The price itself depends on the project and the number of licenses required. The prices, in general, are good — actually they are the best — but they could always be cheaper. Right now there is no one that is cheaper. The cost is in line with what we thought that it should be.

Which other solutions did I evaluate?

In 2016, we started to evaluate vendors. We went through Automation Anywhere and a lot of the competing products. We decided to go with UiPath not only because of the cost and the model that they have, but also the relationship that they have with customers. They actually care for you. They are always looking to provide you with the newest and best technologies. They try to make you use it in the best ways and they try to make you test out new features and provide feedback. If you need it and you realize that it's really good, then they help you make it happen. That is the best thing. They are being humble even though they are growing a lot. It is what actually made us go through UiPath.

What other advice do I have?

We are using the entire UiPath tool. We are using the studios, we are using the orchestrator, we are using the bots. That is both unattended and attended bots.

We have two different environments. One is on-prem within Costa Rica data center and then we have another in the U.S. that is on an internal cloud and we use VDI (Virtual Desktop Infrastructure) and Citrix.

The virtual environment is actually pretty functional. There are some pros and cons. The pro is that it enables you to add virtual machines if you need them. The con might be that sometimes you need to enable connections that are not enabled. You might have to go through firewalls, go through network issues, etcetera. With that, it is a little bit more complex to build out automation sometimes. You have to go through configuration hurdles when you encounter them.

On a scale of one to five with five being very easy and one being very hard, I would rate the ease of use of the platform as a five. It is a five because when comparing it with the other RPA (Robotic Process Automation) platforms, it is easier to navigate within the studio and it is more comprehensive. There is a saying in usability that if you need to take more than five clicks in order to find what you're looking for, it is not easy. Finding what you want in one or two clicks is what makes a product easy to use.

We use UiPath Academy RPA training all the time. Every new employee or intern that we employ in our company goes through the RPA academy training first. That is kind of the bible for us. On a scale of one to five, five being very beneficial and one being not beneficial at all, I would rate the academy as a five. 

My advice for anyone considering this solution is very simple: It is worth it, go ahead and give it a try. You will like it. Try to experience everything within UiPath and go through every single feature that they have and can provide currently before you commit to it. The company's support will back you up and they will make sure that you find what you are looking for.

On a scale of one to ten, where ten is the best and one is the worst, I would rate the product as an eight. To get a ten, a product should be perfect. Nothing is perfect. It is not a nine because it is just a cautious rating. In technology, we always say that for every question there is an answer that says "depending on...[something]". Depending on what you're looking at, it is going to be an eight or it's going to be a nine. It should never be a ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Terry Yoo - PeerSpot reviewer
Sr Finance BI Manager at Vulcan
Real User
Good pre-sales support, and the savings in time allows our users to work on more value-added activities
Pros and Cons
  • "The most valuable feature is automating processes and tasks, giving users time for more value-added activities."
  • "I would like a better ability to connect and integrate with other software systems."

What is our primary use case?

We're starting within our finance group, so a lot of different processes in our finance group are being automated. Our main project was for our tax department, extracting data from PDFs and putting them into Excel.

We have two people involved with RPA in our company.

We just purchased this solution last week so we're still installing everything. We did automate four processes with the community edition. The length of time in development varied by the process. The longer ones required help from UiPath. They came on-site for the PoC, so that helped us out. Some other easy ones we just did ourselves within a couple of days.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would say that it is a four. But with Studio X, I think it will probably be a five. I say four because as you get more complicated with your processes, you need to learn how to code and there's a brunt learning curve. A lot of people will get turned off by that. So, I made some good sessions with Studio X, it's all drag and drop, mostly, so that's perfect for the business users.

On a scale of one to five, judging how beneficial it is, I would rate the training a five. We are actually in the process of taking it right now. It's good that they have something like that available. There are not that many who have aced it.

How has it helped my organization?

So far we haven't gone too far, but I expect that people will be a lot happier because they won't be doing the jobs that they don't like doing. They'll have more time to learn and up-skill technologies like this, which can help further their careers rather than just learning, or not learning by copying and pasting.

What is most valuable?

The most valuable feature is automating processes and tasks, giving users time for more value-added activities. This results in cost savings.

The free community edition allowed us to test out the technology before investing in it.

What needs improvement?

I would like a better ability to connect and integrate with other software systems. An example would be integration with data and business intelligence tools. I don't think they have a native connector yet. So, just something that a user can connect, and have RPA in the middle, would be helpful.

I would also like to see an easier UI for the user. It may have already been taken care of with Studio X, but I think if they keep improving that, it's going to get a lot of people interested because users are attracted to it.

For how long have I used the solution?

We were just using community edition for about six months.

What do I think about the stability of the solution?

With respect to the stability, on a scale from one to five, I would rate this solution a five. I mean we haven't used it too much so we haven't really pushed the boundaries, but for the stuff we've, done I would say it is stable.

How are customer service and technical support?

Their sales and pre-sales support is very good. They've been very willing to come onsite and help us out and help with our pilot as well.

Which solution did I use previously and why did I switch?

We got introduced by RPA from PWC. They came and talked at one of our finance summits.

How was the initial setup?

The paid version, I'm still learning how to use, how to connect everything together. There is still a little learning period for that as well. Learning how Orchestrator works, how the licensing works and things like that, were necessary after using the community edition.

What about the implementation team?

UiPath helped us with our PoC and they were great. I mean they came for free and through just a pilot or a proof of concept. We could actually see if the technology works for a use case.

What was our ROI?

Before we start anything we evaluate the process and we take down how many hours it saves, the costs, and ROI. In our main project, it took someone approximately three hundred hours a year to do all that data extraction, data input, and that also came along with errors because someone could fat-finger the value.

Then, through the PoC, they're able to turn around within two days. A bot can basically do that entire process and do it error-free as well.

It is a savings of three-hundred hours, and the cost savings is a multiplier of hourly pay.

We also use it as an ETL tool sometimes, so instead of paying for an API connection, we can use RPA. Simply just to run a simple report of the system.

I don't have any other software vendors to compare it to, but I would say if you're fully utilizing it then there's definitely an ROI in it. Obviously, if you have only one process running five minutes a day with the bot, it's not worth it. For us, what we did was we built enough use cases before we bought that enterprise license to make the ROI on it. We've got eight or ten and then we realized that we can cover that license cost easily with ROI before we purchased it.

Ultimately, we realized ROI within six months.

What's my experience with pricing, setup cost, and licensing?

We got purchased the basic minimum package and it was around $35,000 USD, annually.

Which other solutions did I evaluate?

We tested out Kryon RPA, and we looked but did not test Automation Anywhere and Blue Prism. Those two were out of our price range, and at that time, neither of them had a free community edition, so we couldn't test out the technology.

UiPath sort of fit our company well because it was priced reasonably, and they also had a free version so we could test out the technology. Ultimately, we chose UiPath because of the price. It was not as expensive as Blue Prism or Automation Anywhere. It has a free community version where you can test new technology, which was huge. They also have a local office next to us so we can get their help pretty easily.

What other advice do I have?

They have announced features in the next release, and I think that they are all the things that users would want. There are easier ways to document processes and a better and more user-friendly UI. A lot of people just got turned off by having to learn code. So that was a lot easier, and then being able to track all your RPA projects and the ROI on them saves time. Doing them manually is time-consuming. Fortunately, we're a small company because I couldn't imagine if you're trying to implement this for a bigger company.

My advice for anybody who is researching this solution is to, first of all, do their own research on the ratings and independent research. Secondly, I would just say a lot of them now have free community editions, so there's nothing holding you back from testing out the technology and seeing if it works. I think Blue Prism is the only one that doesn't have it now. That's a really high cost and a barrier to seeing if the technology works. Just going and validating the software and doing a simple automation task is important. All of those vendors have free training so you can just go step-by-step and learn something. I think that's the biggest thing someone can do, and then obviously finding enough processes within your company as well.

This is a good solution but there is always room for improvement.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Robotic and Intelligent Automation Lead at a consultancy with 10,001+ employees
Real User
A user-friendly solution with good training and is easy for people with C# experience
Pros and Cons
  • "The most valuable feature of this solution is that it is user-friendly."
  • "I would like to see more machine learning features and capabilities for more accurate OCR."

What is our primary use case?

I have used UiPath Orchestrator, and we have created both attended and unattended robots for our clients.

We have been using the new AI and OCR technologies with UiPath, and we are currently trying to implement the Citrix log capability that was recently introduced.

We are not running our automations in a virtual environment. When we automate any Citrix-based application, it's all email-based. There is a Citrix receiver and we communicate with that, which helps automate Citrix applications much faster.

Most of the clients I had seen have been running in virtual environments, although I have seen some of our clients running on the desktop. We have also seen hybrid scenarios.

One thing is that virtual environments can be standardized pretty quickly. So, that's an advantage. Normally, the companies, which are leaning towards more cloud now, will be happy with this. So, I think that is one factor. As you move virtual machines to the cloud you can migrate your bots to the cloud faster.

I have worked on various different domains including the public sector, commercial, healthcare, energy, utility, and federal. These are the different customers for which we are implementing solutions. Now, the customers are moving towards AI and natural language processing. They are more into chatbots, how they can use artificial intelligence, making use of data science, and putting more machine learning on board.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate it two and a half. I'd say it is about marketing. You can develop anything. There are very small processes that you can develop with having minimal experience. However, when you start implementing complex processes, I would say you need to be a background developer.

On a scale of one to five, judging how beneficial it is, I would rate the training a five. All of my team members have been using UiPath Academy for training and certification. It's not just with the U.S., but outside the U.S. as well.

From the point that a UiPath license is purchased until the first robot is ready totally depends upon what use case we are implementing. There are different methodologies that people use. Some build the bot without exceptions and it can go to production. Like a very simple process can go to production in two to three weeks. A more complex bot will take eight to ten weeks, and depending upon the process, it can go longer. I have seen tasks when a human is performing the job and it takes him around twenty minutes per transaction. But, when the bot comes in, it actually completed that same transaction in five minutes. But, to develop that five minutes of processing, it was understanding system availability and testing. Then you have to do load testing. It takes ten weeks or so.

Our clients decide to implement RPA for several reasons. The first reason, of course, is to have work completed faster. Second, when there is a workload, you can work on it more efficiently and with fewer people. Consider an open enrollment in October, where the open enrollment starts at 10:00 AM and there are a lot of transactions flowing in. Now you have to hire a human and train them. With the bot, we can just scale up instead. Finally, the bots are errorless.

How has it helped my organization?

In terms of eliminating human errors, it is a one hundred percent reduction. When you implement bots, it's error-free, as long as you have implemented it properly. The robot does not get tired, so the error rate is actually zero.

I would say, more important than saving money, it's more about business growth and client satisfaction. Our clients all serve someone, so it's more about customer satisfaction. The employees benefit because sometimes they have to do repetitive jobs, and they get bored with them. So, they can use automation and apply their brains somewhere fruitful.

Overall, automation is always improving customer satisfaction. Response time is improved, errors are reduced, and productivity increases because work is being done around the clock.

What is most valuable?

The most valuable feature of this solution is that it is user-friendly. I was a coding developer, so I know how to write code, and I've also used other RPA tools. This solution is workflow-driven, where you can easily relay what you had written. If someone has to read the code, it is very readable.

Second, I've always been a Microsoft technology guy, and they have provided the facility where we can implement any of the C# code into it. We have .NET code, and that's why I like it. We say it's a tool, but I would say it can also be leveraged as a custom coding tool. We can actually do whatever custom code you want.

What needs improvement?

I would like to see more machine learning features and capabilities for more accurate OCR.

What do I think about the stability of the solution?

With respect to the stability, on a scale from one to five, I would rate this solution a five. It's stable. The thing is, with the software, we have a few glitches here and there, but what I like is that we have the right support. When we actually reach out to verify, we get a faster response and also a faster solution. The responses are effective and fast.

How are customer service and technical support?

The responses are effective and fast.

Which solution did I use previously and why did I switch?

I have seen some cases where there is backend automation, but it was a series of processes. With this solution, they combine all of it into one. There were few human-interactive automations. Rather, it was batch-job processing of databases, etc.

How was the initial setup?

The complexity of the initial setup depends upon the client.

There is admin access and a whole lot involved. There are safety concerns from client to client with their security policies, and it may take time. I have hardly seen any clients where it's easy to set up, within a week or two. It takes longer because of the client's own security policies. You have to get a lot of clearance because there is a lot of admin access that UiPath needs. If I had to rate the setup, I would give it three out of five.

A dedicated person is required to maintain this solution. The same way humans get sick and need doctors, the bots get sick and you need a maintenance person.

What was our ROI?

I would estimate that our clients see ROI, on average, in one year. It depends on what they are trying to save. If it is FTE then eventually you'll be getting everything. If you are trying to have a faster experience, it totally depends. There is a development cost and a tool cost that have to be considered. It also depends on the complexity of the processes and how long they take to code.

Which other solutions did I evaluate?

We have clients who use almost all of the RPA solutions. The most common ones are Automation Anywhere, Blue Prism, and WorkFusion. We don't recommend. We advise. We can implement regardless of the solution.

The choice is dependent on various factors. What we have seen is that most companies have a technology stack. Some have a Java shop, while others have a Microsoft shop, or others will use a different technology stack again. People tend to choose what best matches their technology.

What other advice do I have?

When we started initially, most of the business users were afraid that the bot was going to take their job. That is not the case. The bot is actually helping them with their substantive, day-to-day work, by handing the repetitive work. So, after seeing the benefits, I've seen a lot of users now leaning towards bots, and they are very happy with RPA.

I am looking forward to the new version where they have implemented libraries. One thing they have done is merged the media packages into one. 

From a cost perspective, there is a difference between attended and unattended bots. I have implemented both, but most of the plans are moving towards unattended. The unattended bots come at a higher cost. For an attended bot, it is being used while the user is at the machine, and is more like an interactive bot. While there is a huge difference in cost, I still prefer unattended bots. I see less benefit in using attended bots and say that I would use unattended eighty percent of the time.

When I'm implementing an unattended bot, I am actually putting it on a machine. I can run as many unattended bots as I need on that one machine. I can do this with attended bots, but the thing is, you need user interactions. Now think in this way, if the user is not there, the attended bot is waiting for that user. Secondly, I see some of the use cases that are really helpful and suitable for attended, but I would rather go with unattended because it's going to show that I don't need a physical machine and it will be more efficient.

My advice to anybody who is considering this solution is to start with the UiPath Academy and do the training. Then, look through some videos, implement a process or two and see how comfortable you are. At this point, you can move forward with it. I would say that it is pretty easy to understand.

This is a good solution, but I'm a hardcore custom developer. I still want that flexibility in my hand to do whatever I can do. With a tool, there are always limitations in terms of policy and rules.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
Process Architect at a insurance company with 201-500 employees
Real User
Has quick performance benefits and takes away redundant tasks
Pros and Cons
  • "As we are mostly using unintended robots right now, the main value we see is the ability for the solution to take away the redundant tasks. That's the key value. But there's tremendous potential in the attended or hybrid model. The value I see there is allowing people to automate partially or at a time. And whether that's something that we've identified clearly now or something that we look at in the future, I think that lives in the attended or hybrid piece. It would be nice to just see what more we could do and what more value we could add to the business there."
  • "As far as stability is concerned, I'm not sure what people who have deployments of hundreds or thousands of bots are seeing in terms of stability. We're small. For a small implementation, we've had a few hiccups and a few concerns where I would say, how can we triage more quickly, or how can we understand what we've caused more quickly?"

What is our primary use case?

We primarily use the solution for insurance processes where we have redundant activity and we have pain points for our customers. It allows the employees to do more insightful work.

What is most valuable?

As we are mostly using unintended robots right now, the main value we see is the ability for the solution to take away the redundant tasks. That's the key value. But there's tremendous potential in the attended or hybrid model. The value I see there is allowing people to automate partially or at a time. Whether that's something that we've identified clearly now or something that we look at in the future, I think that lives in the attended or hybrid piece. It would be nice to just see what more we could do and what more value we could add to the business there.

On a scale of one to five, I would validate the ease of use to maintain our processes almost at five now that the solution has introduced Studio X. Studio X has the potential of empowering people to prototype and then pass along more qualified information. It's a game-changer.

Right now just being able to capture process, even without Studio X, let's say we video it or we capture it by way of a traditional Vizio diagram, enables asking work instructions, etc. It allows us to capture and standardize what people are doing as well as take steps toward optimizing processes in general. It's all good stuff.

I wouldn't know without looking at the actual metrics, but I would say in general our pay projects probably cut time by factors. Simply because people do things more slowly, more inefficiently. They're interrupting where the bot is not. That's the reason why we love it so much. The potentials of cost and time savings and the possibility of really having people get some of their time back is great.

What do I think about the scalability of the solution?

We haven't had any problems that make the solution look unstable. I'd give stability a rating of four out of five.

As far as stability is concerned, I'm not sure what people who have deployments of hundreds or thousands of bots are seeing in terms of stability. We're small. For a small implementation, we've had a few hiccups and a few concerns where I would say, how can we triage more quickly, or how can we understand what we've caused more quickly? How can we implement strategies for redundancy and business continuity management? What guidance is there from the company on that and how can we be very transparent to our customers to be clean, concise and clear about that? 

How are customer service and technical support?

I've talked to a lot of the technical support team. They all know that we're really happy with their responsiveness. We were really happy with the product and we're really happy with them. Just continuing to get the guidance, meeting with them, considering strategies and having them support us has been great. 

Which solution did I use previously and why did I switch?

In this day and age, RPA is the appropriate tool for certain issues where a lot of times I think a lot of firms, not just ours probably go, "Hey, we don't need a longterm solution that will last forever, but we do need something that's going to automate this process and is going to take this pain point away from the business and this appeases that need." I'm not sure if that's specific to any one certain company; that's just the way that people approach it.

I'm not quite sure the exact reason why our company chose to automate. It was decided before I joined the team.

How was the initial setup?

Implementations from process assessment through actually bringing something to production takes about three months. We'd like to be at six weeks like everyone else. But right now, we're at about three months.

It'll be more straightforward in the future now that we have tools like explore apps and insights. 

The complexity of the project informs the complexity of the implementation. We are an IT services company. We have a very standardized kind of approach to testing and bringing things to production, so I don't think that's terribly complex. It's kind of business as usual. We recently brought a project to 10 productions that had three parts to it. We staggered the implementation that typically might be more complex than what other people are doing. The complexity of the project introduces complexity to the implementation, which is fairly straightforward.

What about the implementation team?

We have a partner that assisted with implementation.

What was our ROI?

The performance benefits are usually pretty quick. The process assessment that we do that hopefully determines the processes that we would pick, allows us to see ROI fairly soon. I'm not sure what the timeline is on that exactly.

Which other solutions did I evaluate?

I'm sure our process probably looks like a lot of other companies. We go and look at not only one solution but also its competitors. We look at the top of any certain field and make a decision based on what fits the need the best. 

What other advice do I have?

My understanding is the solution is deployed on-premises.

We also run our deployments in a virtual environment and we have the potential to do hybrid things as we have more processes that are in the pipeline that we must review to see what our roadmap looks like going forward in the future. Our experience with automation within virtual environments so far has been fine.

In terms of the UiPath RPA Training Academy, I've taken a few courses. I've also done Academy live and watched tutorial videos. The UI path engineers and customer service managers, as well as some of the directors that are local to our area, have been very helpful in providing this information. I fully intend to continue to do that and as long as it's available. If I were to rate the training materials, I would say the training materials are probably a five out of five rating. There's a lot of information there.

I would suggest others give the solution a good hard look to see if it works for them. Hopefully, for others, it will be a successful product and a useful tool.

Overall, I'd rate the solution eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Suresh Babu - PeerSpot reviewer
CRO at Imaginea Technologies
Real User
The moment a machine takes over, there are fewer errors
Pros and Cons
  • "The democratization, automation, and attended automation, all of these are pretty good features. Those are all good value add to what it was there previously."
  • "Sometimes in their partner communication, they aren't consistent. This maybe is related to the fact they are growing as a company."

What is our primary use case?

We play significantly in the BFSI and healthcare space. A lot of use cases have been related to BFSI. Insurance is much bigger, with claims and underwriting, policy admin, health benefits, and so on so forth. There are also good use cases on the functional level, HR and finance, and that cuts across industries. 

How has it helped my organization?

As an example, looking at fatality insurance for pets, clients had a high volume of documents come in, claims in all different forms, and they had to apply logic eligibility. There's a simple rule of whether you allow or disallow. If they don't allow the claim, then there's a comp process. By a sheer ability to read whichever way the document comes in, clients are able to load the system and quickly get the eligibility. 

This dramatically improves their claims operation by a big margin. Whenever there is some complexity in one, then we do an exception. We crunched the time so well and made the process so cost-effective it has given the client a huge benefit.

What is most valuable?

The democratization, automation, and attended automation, all of these are pretty good features. Those are all good value add to what it was there previously. 

The moment a machine takes over, there are fewer errors. That is inherent. When you say value, that is the cost-benefit. 

What needs improvement?

We have seen a lot of benefits on the backend, but then the algorithm is constrained, which can't transform because of the older technology. 

Sometimes in their partner communication, they aren't consistent. This maybe is related to the fact they are growing as a company.

What do I think about the stability of the solution?

The solution is fairly stable. 

How was the initial setup?

The initial setup is always complex. Clients don't know the hardware, the licensing, or how it works. Any large organization will always have an initial hurdle. 

We have roughly around 164-165 trained RPA credentials on the engineering side, all on UiPath.

You do have complexity when it comes to maintenance, as you get to 50, 100 bots. 

What was our ROI?

As an example, one of the customers for whom we did an early bird, we estimated we could save this one division of their company $44 million. They only may have to invest about $4 million. There's $44.5 million for about 12 months. That's what we think we could save. 

The adoption of RPA has definitely been increasing and we know that all of that has been largely in the back office. In the back office, it's easier to check ROI. We've actually gone beyond ROI because ROI is a very simple statement, so we start showing clients value.

How long it takes to achieve ROI actually depends upon the client's way of implementing it. For example, some people will wait to take away the manual effort while they will stand by. Because what if it doesn't work? What if it fails? What if then my backlog increases dramatically? So, it is really up to them. If it is simple task automation, we can do it in about four or six weeks. In eight to 10 weeks they'll see the benefit. 

What other advice do I have?

We're using all components of UiPath: attended, unattended robotics, and Orchestrator Studio. We have a very wide customer base and our clients use all of them.

Cloud adoption is increasing. Deployment models are a little bit more a logistic question than anything else because companies who want on-site are a little bit more conscious of security, but they take a normal amount of time, just to figure out the infrastructure. If we moved clients to the cloud, we can make it easier to implement. With email on the cloud, they have a huge set of processes. The larger the company, the larger the processing. With the cloud, it becomes faster. 

I've got a deep partnership with UiPath. I would absolutely rate them high. I'd give them a ten out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
Richard Denton - PeerSpot reviewer
Director at RPA Box
Real User
Enables less mundane work to be done, there are fewer errors, better compliance, and better visibility
Pros and Cons
  • "The solution is quick and easy to implement. It's fairly easy, and it means clients don't have to get IT involved."
  • "They should expand on workflow type items and take another step up from the long-running workflows to offer more visibility of business processes within Orchestrator."

What is our primary use case?

The solution is primarily used for invoice processing in combination with intelligent data captures. It's used for anything to do with lots of finance processes. Typically they go into lots of HR processes as well. They're the two main business functions that we work in.

What is most valuable?

Orchestrator has valuable scheduling and being able to run things on demand and dynamically as well allocating the transaction, and the studio are good features. Nothing stands out in particular. Everything's kind of equal, it just depends on the task you need to complete.

With an unattended robot, you can schedule it and have it running autonomously.

The solution is quick and easy to implement. It's fairly easy, and it means clients don't have to get IT involved. If you get IT involved in anything there's always blockers and there are always other priorities. 

What needs improvement?

They should expand on workflow type items and take another step up from the long-running workflows to offer more visibility of business processes within Orchestrator.

The solution needs a better integration team, different versions of Orchestrator, and to make it easier to identify problems with versions, as well as to be able to fix those kinds of problems. It's hard if you don't keep up to date all the time as well, for example, to go from 2018 to 2019 versions. It's quite a big jump considering activities and things like that.

For how long have I used the solution?

less mundane work being done, fewer errors, better compliance, better visibility

What do I think about the stability of the solution?

I'd rate the stability five out of five.


How are customer service and technical support?

When we were using technical support we were typically going directly to some people we knew in UiPath because we knew them very well. We haven't had that many instances that we needed to use the help though.

How was the initial setup?

In terms of ease of setup, I would rate the solution four out of five. From an IT perspective, it's pretty simple, but from a non-technical perspective, I think people will struggle.

They've brought us Studio X which is starting to increase that to a five out of five. From a business user perspective a lot of the sales teams will sell it as a very easy to mend product which isn't particularly helpful because when you go into a customer environment and you have to build via a complex process and then integrate it with IT and all of the business systems then obviously it's not a five minute job. It's not overly complicated but can take three to four weeks for some processes to be implemented successfully.

From the time the UiPath license is purchased to implementing it virtually takes about three weeks.

What was our ROI?

ROI depends on the process. Some customers are using their people badly and they literally have a person doing the job of processing invoices all day long. It's very quick to realize their ROI because it's a 30-40 thousand pound salary that they get to replace very, very quickly. More commonly, on a big project, it takes 6 to 12 months to get to an ROI. Even if you are just breaking even, in a year or two you'll start to get an ROI.

What's my experience with pricing, setup cost, and licensing?

There's information online. There's actually a section where you can go through training online for licensing. There's some documentation available as well from the UiPath sales team. You can just ask them.

I've already struggled with licensing a little bit. It's never been super clear because you have the notion of a mode lock and concurrent users and things like that depending on whether you want it on one machine or whether you want the licenses to be able to float around different users. The wording around it can be improved. They communicate in a simpler way.

Which other solutions did I evaluate?

Usually, the client looks at UiPath, Automation Anywhere, Blue Prism, and sometimes other smaller competitors but that's quite rare.

What other advice do I have?

We use Orchestrator, Studio, and unattended and attended robotics. We typically use more unattended than attended generally. Increasingly we're using attended robots. We use Orchestrator but at 1:1 per client, and Studio for development.

For the larger clients, they still go on-prem, but mid-tier customers start to use the cloud solution.

We try to encourage clients not to run automation within virtual environments like Citrix. UiPath does work through Citrix but it's only if clients really don't have control of that environment. We have done it, but where possible we always ask clients to install either the robot on the local machine or to install the major Citrix extension. By running within virtual premises everything's a little bit more or less stable so you have to add more checks, which means the development time takes a bit longer; and the data coming out is a little bit less reliable. But with the Citrix extension, everything has become a lot easier.

I used a web tool for the UiPath Academy RPA training. I did a lot of the training before there was an Academy, and then when it came out I did the certification. We always put our team through every stage of the training. I'd rate the Academy four out of five. It's easy to follow and get through. The only thing that's lacking a little bit is, it's just that you can't do 2 weeks worth of training and then become an expert. Another thing is that there is a further certification which is an advanced developer certificate which needs product experience as well, and for me, there's not been enough distinction between the 2-week online training vs that proper diploma. There's always some confusion, when people say, "Oh yeah, we've got this", many people say it doesn't mean as much as it could, or other software companies have a better distinction between levels of certification experience. They need to offer a solution architect type certification for someone who knows the infrastructure really well and can prove it. There needs to be a proper qualification for that.

In terms of reducing human error with the solution, I've always been an advocate of the software benefit that comes out of automation. AFT savings are great but I think a lot the other benefits include less mundane work being done, fewer errors, better compliance, better visibility. One of the things that hasn't been exploited that well is the additional data that you get from automation. Where humans previously were just doing a job, for example, we automate a lot of processes.

I'd rate the solution ten out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
Sr Digital Transformation Consultant at a tech services company with 501-1,000 employees
Consultant
The UiPath Academy is very intuitive and easy to use
Pros and Cons
  • "We have saved steps and time from people doing their jobs because they're not doing all this crazy validation anymore."
  • "There is potential there for some workflow capability. I know this would be going beyond RPA at that point, but having one platform that does a lot of things would be nice. Because as it stands, when you need to do a workflow or approval process, you need to send this out somewhere else. There are things the bot can do, but I can see some of that functionality already showing up though with the tasks and apps. However, I would like to see more."

What is our primary use case?

We have two customers. One is in the insurance industry. We are implementing it within our own company to automate HR and finance processes: back office. This is the same thing with the customer: back office. That's the focus.

We are using Studio, Orchestrator, and attended bots. We are not using unattended bots yet.

How has it helped my organization?

For one of our clients, their intent is to create a bot because one of their key folks was retiring. This person had a lot of knowledge of the processes and how things happen. So, the idea was to create a bot that helps. They want it to do 25 percent of most of the work, and this person would just validate instead of training somebody new to do the job. Their idea was to not hire for that position anymore. Instead, if the person is just doing validation, 25 percent of that load is then spread across their current staff.

What is most valuable?

It is easy to use. That is definitely one thing that attracts people. 

I really like the feature that you get to record actions. I wish that feature was a bit more advanced where I could build more automation. Sometimes, you have to stop the robot because the robot doesn't get the level of detail that I am expecting to see in the automation. Then, you have to stop the bot, and stop or break the recording. While it's nice in creating a first sort of brush off your automation, I wish it would just go a step further.

I really like the new products that were announced here. The apps have a lot of potential. I'm interested in learning more about that in the next few months. The same thing with StudioX. Although, it would be interesting to see if they're more business-friendly or not. While UiPath is advertised as a low code platform, you can't put it in the hands of a business user. They have no idea what some of the features are. Some things, they need to have extensive training and be tech savvy in several things before they can go there.

Several of us took training using the UiPath Academy. I thought the UiPath Academy was very intuitive and easy to use. I would give it a five out of five rating.

What needs improvement?

When you are tech savvy and been trained, it is a four out of five for ease of use. Having that automation recording feature operate better and capture more of the automation that you're trying to build would make it a five. 

With the new products that were announced, UiPath closed a few of the gaps. I can see how they could expand the products into other areas. There is potential there for some workflow capability. I know this would be going beyond RPA at that point, but having one platform that does a lot of things would be nice. Because as it stands, when you need to do a workflow or approval process, you need to send this out somewhere else. There are things the bot can do, but I can see some of that functionality already showing up though with the tasks and apps. However, I would like to see more. That would be good.

Moving bots to the cloud would be the next good step. The new product has Orchestrator in the cloud. I think moving to bots to the cloud could also be next along with having Studio in the cloud where you can do everything in the cloud: Deploy and run your bots from the cloud.

What do I think about the stability of the solution?

It is pretty stable. I would rate it a five out of five.

How are customer service and technical support?

I haven't used the technical support.

Which solution did I use previously and why did I switch?

We learned about this stuff about two years and a half ago. We started exploring it, then we decided to take the plunge and try it out. That's how it came about.

How was the initial setup?

The initial setup was pretty straightforward. 

It took us about four months from the initial purchase of UiPath to putting the robots in production. With our first deployment, we made a lot of mistakes. For us, it was like the first time you do something, you don't know exactly what you're doing, you just do it. Then, the second time, you're like, "Oh, now, I can go back and do other things differently." With us, it was very much like that. We learned sort of on the job.

What about the implementation team?

We did the installation ourselves. 

I didn't do it, but I know that the people that did the installation didn't have any issues with it. They didn't need to open a ticket in particular or anything like that. This tells me that it was fairly easy. 

What was our ROI?

We have saved steps and time from people doing their jobs because they're not doing all this crazy validation anymore.

Which other solutions did I evaluate?

We evaluated the top three. UiPath at the time was number three, Blue Prism was number number two, and Automation Anywhere was number one. So, we weighed them out.

I liked some of the functionality from Automation Anywhere. The recording feature of Automation Anywhere was much better and easier to use than UiPath. Although, I haven't seen the new Studio. In 2019, maybe they changed some things in there. Regardless, the Automation Anywhere tool seemed easier to use. But, in terms of partnership, they were not a good fit for the values of the company. Those things all go into account when trying to partner with somebody. That's why we decided to go with UiPath.

Some of the features in the software looked the same between Automation Anywhere and UiPath. Blue Prism seems very hard to use. That one we kind of killed on the spot. Between like Automation Anywhere and UiPath, it was more about how the company's vision, and where things were headed. All of that sort of helped. So, we were at that point that we were not really looking at the software anymore. We were looking at other things. That's how we ended up here.

What other advice do I have?

With the new additions that were announced yesterday, I'd probably give it an eight (out of 10). I still would like to see some other features, which I know UiPath would start crossing into BPM a bit when you start talking workflows and things like that. However, that would be a good next step given their market share, customers outreach, and beyond API and some partners that they have today.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
Camilo Gutierrez - PeerSpot reviewer
RPA Leader and Business Analyst at Ecopetrol
Real User
Orchestrator helps us to have an overview and control of the company as we scale up
Pros and Cons
  • "In terms of ease of use, I would rate the solution five out of five. It's really intuitive and any people that have the basics of coding can handle it."
  • "It could use an easy integration with SAP. Most of the processes of our company are in SAP. Sometimes it's kind of tricky to automate over it."

What is our primary use case?

We primarily use the solution for the financial processes. 

How has it helped my organization?

In our company, we are freeing up 14,000 hours per month.

What is most valuable?

All of the UiPath's components, meaning Studio, Orchestrator, and Unattended Robotics, are really important for us because they offer really clean processes. The one that generates more value for us is the Orchestrator because we are planning to really scale up the factory. It helps us to have an overview and control. With the insights that they announced recently, I hope we have really great control over it in the company.

In terms of ease of use, I would rate the solution five out of five. It's really intuitive and any people that have the basics of coding can handle it. 

What needs improvement?

In the next release, they need enterprise connect. That's something we were wondering about. 

The solution could maybe use more artificial intelligence components or stuff we can start to use in the AI field. 

It could use an easy integration with SAP. Most of the processes of our company are in SAP. Sometimes it's kind of tricky to automate it.

What do I think about the stability of the solution?

I'd rate the stability four out of five. We haven't presented problems but sometimes with the UiPath robot, the robot attended license breaks.

How are customer service and technical support?

We have reached out to technical support. We are in Columbia so sometimes there are slow responses because they don't have too much capacity to attend to us in Latin America. It could be better.

How was the initial setup?

Our time to market in implementing our first robot was four months because it was new for everyone in the company. We started too many processes at the same time and we were preparing everything around the company. It was slow. It was four or five months.

The initial setup was easy. We didn't have any problems.

What about the implementation team?

We implemented the solution ourselves. Our IT department and our robotics architect handled it. We also had UiPath help us with the set up as well.

I'd rate their assistance five out of five. They helped us a lot.

What's my experience with pricing, setup cost, and licensing?

Unattended robot costs are high.

For our company, we have money to buy the solution and we have a huge contract with UiPath, but for companies that are smaller, the costs are too high. For example, a company that is not too big, because they have to pay in dollars, may suffer because conversion rates are high.

Which other solutions did I evaluate?

When we started we started with UiPath and Blue Prism. We made 14 processes with each and we decided to stay with UiPath. Mostly because of the IT architecture. We really like the Orchestrator, for example. It was like a huge consideration we had because Blue Prism is like a closed book and we didn't like it too much.

What other advice do I have?

We utilize the full UiPath package. We are all on the cloud using the Microsoft Azure platform. 

We also use it within the virtual environment. It has been tough implementing it. Sometimes it doesn't identify the selectors or the images. It has a higher risk of failure. It's risky to have a centralized process.

We plan on automating the drilling process, the upstream and midstream process of the company, and the transportation of oil and gas for the company. Those are the main areas for us that we are aiming to automate. We started with back processes such as financial processes, logistic processes, and HR processes because they are not the core. As we continue learning about it, we will focus on the back-office processes.

A prerequisite for us in the company is to go through the UiPath RPA Training Academy. They have many courses, including foundations and advanced certifications. I'd rate the Training Academy four out of five. If they didn't explain too many things that would be great. They do basic stuff that will help people have a different mindset about it. They need more of an overview. Use cases, examples and more explanations about the activities in the UiPath would be useful. 

I'd rate the solution nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
CTO at OOO “DMS”
Real User
Helps to eliminate human errors and helps to save us time
Pros and Cons
  • "All of the features are valuable. I think the best feature for Russian government customers is security. Security in Orchestration for requiring credentials. Our customer are usually serious about security."
  • "I would like to see more AI features with data classification and computer reason. I think it would be great to have more features in full monitoring robots."

What is our primary use case?

We use all of the UiPath products: UiPath Studio, Orchestrator, attended robots, and unattended. Primarily, we use them for financial liquidation. Our customers frequently use it for different cases. Some use it with chatbots.

Sometimes, our customers run automations in a virtual environment. In terms of implementing UiPath within a virtual environment, UiPath staff are working on the cost. Currently we have UiPath with a Citrix client and you need to go to the Citrix virtual station to activate. It's more difficult to implement as a user.

Our customers' organizations have involved about 15 to 20 people in their automation programs.

How has it helped my organization?

I would rate its ease of use as about four out of five. It's not so easy, but it's also not difficult. We have a great UiPath Academy and it's really useful and helpful. Sometimes we need to do difficult operations and use other frameworks, through activities in UiPath. I think this mechanism is very nice, but in implementation, the customers are pretty close. Sometimes we must do it.

This solution helps to eliminate human errors. The amount depends on the process and the customer. Even unattended robots don't provide 100% automation. Sometimes a robot interrupts and waits for a human to make a decision. There is a process when unattended robots do fewer steps and after ten interruptions are waiting for a human to go on. I would say there is about a 70% reduction in human errors when using an unattended robot.

UiPath also helps save time. One unattended robot works 24 hours a day because a robot doesn't get ill or need to sleep.

What is most valuable?

All of the features are valuable. I think the best feature for Russian government customers is security. Security in Orchestration for requiring credentials. Our customers are usually serious about security.

What needs improvement?

I would like to see more AI features with data classification and computer reason. I think it would be great to have more features in full monitoring robots.

What do I think about the stability of the solution?

I would rate their stability as four out of five.

In cases of high scalability when we have one process and many of us use that process, we sometimes have problems. When one process uses about 24 robots for 24 hours, we have problems with it. I think when many robots work at the same time, something goes wrong in orchestrating tasks between robots.

How are customer service and technical support?

I am happy with the support. For me, it's okay.

How was the initial setup?

The initial setup can sometimes be complicated, depending first of all on the environment, as well as the implementation strategy of the company. Too many processes or only one PoC could lead to a more difficult implementation. Sometimes, customers try to automate a lot of the big processes. When we try to automate the complete process, we understand with the customers how many FTEs you can get from it. Everything depends on the customer's requirements.

It takes about six months from the purchase of a UiPath license until our customers have their first robot in production.

Which other solutions did I evaluate?

UiPath is a data mining solution. Our company tries to explain why RPAs are useful.

I don't know which other solutions our customers evaluate. Kofax might be one. Sometimes we work with a customer to make a decision about which platform to choose. Sometimes we do a PoC for Blue Prism. In the Russian market, there are two major vendors that are competing against each other: Blue Prism and UiPath. Usually, customers go through a PoC to choose the best vendor. UiPath wins because you can automate more processes with it.

What other advice do I have?

I would rate UiPath as nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
Automation Lead at a manufacturing company with 10,001+ employees
Real User
Good training and a forward-thinking platform, Unattended bots save us time and eliminate errors
Pros and Cons
  • "The Orchestrator management tools are growing a lot and are constantly improving."
  • "The technical support is a bit of a weak point for this solution, and ideally, they can improve turnaround time so that we don't have to figure things out ourselves as often."

What is our primary use case?

We are using unattended bots, Orchestrator, and Studio.

We use this solution for doing a variety of things. It includes a lot of back-office finance and accounting, tax, and a little bit on our operations side. We're also using it for some test automation within our IT group, so helping to test our points of sale, and some of our data transfers as well.

Orchestrator runs on a dedicated server, but our bots all run on virtual dedicated machines in our data center. There were some challenges in setting everything up to run in a virtual environment. We implemented a couple of years ago, so I think that it has improved by now, although it was challenging.

Part of it was on our end, where our people were not familiar with it. The challenges included picking the right type of VM to run on, having the right kind of setup, and having the environment configured correctly. We needed this to allow the RPA team to have enough control over the day-to-day maintenance, and not have bottlenecks with the technical side. Managing things when we had issues or needed to add something new was also a challenge.

The documentation was kind of broad and didn't go into the detail that we wanted it to, although I have seen that get better, so that is really good. I'm sure if we were trying to implement it today, it would probably be a lot smoother with the tools that they've come up with.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate this solution a four. I think there are still a few things they could do and it looks like they are working towards that. It still requires a good bit of training and ramping up for someone brand new to it, especially without a programming background, to jump in and start building. I think they can continue to refine that and they definitely are moving in the right direction. It's a little bit of a technical hurdle to overcome to be able to build not only just basic automations but enterprise-scale automations and automations that are reliable and can check up on themselves. I think they can work some more of that into the actual tool because we've had to do a lot of figuring out how to build best practices and how to program it directly, and the best way to be able to allow us to support it cleanly through the lifecycle. It is good, but there are some things they can add in to truly make it a five. My standards are pretty high, but I'm sure they'll get there.

On a scale of one to five, judging how beneficial it is, I would rate the training a five. We are big fans of it. I typically don't get the luxury of hiring people with technical backgrounds. We usually have people coming out of school or people transferring from other departments who are interested in RPA. So, the Academy tools have been a lifesaver for us and they've been very good, especially for the RPA developer track. It is very detailed and we can really get someone through that training and feel like they're at least able to perform the basic functions of the tool pretty well. From there it is up to us in terms of getting them familiar with our best practices and how we program things and get some hands-on training with the more senior RPA developer to learn some further tips and tricks. Overall, I'm very pleased with the Academy offerings and they're one of the best I've seen from many of them.

From the point that we purchased our UiPath license until we had our first robot was perhaps a month or two. It did not take long, and that included time for training. When we started off, we bought the software, went through the training as a team, and then started building a few small things. We probably had the first one in production within two months of buying the software.

How has it helped my organization?

We have seen a lot of improvements to our organization.

We have one that was a really high-visibility project, where it was kind of a data entry thing that all of our retail managers were spending time on. The data was fed through to a vendor that we franchise through, and they were spending an hour or two a week across hundreds of locations.

We took that into the back office and got data feeds for all the data they were putting in, and then had a bot go through to the current system of reporting, and enter that data for every single store location. We were able to free up those managers with a bunch of time. It was about 5,500 hours a year.

In terms of eliminating human errors, I can say that it has happened but it is difficult to approximate by how much. This is in part because we have a wide variety of software of processes that we've implemented. So, in some, it's definitely higher than others. On the whole, it's been good and it's been helpful, for sure.

What is most valuable?

A lot of the value from this solution comes from Studio and the activities. They really enable us to make things happen accurately, with the clicks and the types they support. Of all the automation tools I've tried or used, they seem to be the most accurate and most consistent.

The Orchestrator management tools are growing a lot and are constantly improving.

What needs improvement?

I would like to see more interconnectedness of everything, including making the APIs a little easier to use, and having bots be able to call other bots and get them to start things. Having all of this a little more seamless would be really helpful.

I would like to see more seamless AI functionality built in to allow teams without data scientists or strong data people to be able to build and deploy simple models that will help enhance their bots further and let them do more.

The technical support is a bit of a weak point for this solution, and ideally, they can improve turnaround time so that we don't have to figure things out ourselves as often.

For how long have I used the solution?

We have been using this solution for a couple of years.

What do I think about the stability of the solution?

With respect to the stability, on a scale from one to five, I would rate this solution a four.

We've had some issues with stability, and I've talked to a lot of other companies who've had maybe more issues than us. It concerns ongoing support and the issues with bots not performing as expected or doing unexpected things as well. The problem is running into unexpected issues that can result from things that are not very readily apparent on the surface. This can be caused by underlying configuration differences in Windows, or patches that have happened, that sort of thing. It's still a challenge to manage and we often have bots that don't seem to have the issues when we are troubleshooting.

Sometimes it is our fault because we're not programming in enough breaks or logging enough to really track what's going on. It seems very dependent on the underlying operating system and things like update states of office applications. Occasionally, it'll just get stuck or hung up and we can't really figure out why, and that's frustrating. It definitely takes people time to go in and resolve those issues and figure it out.

It just seems like there's a lot of times where we just rerun the bot and then it works fine. I find it odd that it would stop at one point and then you just rerun it again and it works. A lot of those are, I will admit, due to input data issues or the system going down, or a website not being available or loading too slowly when it checks. However, I would like to see them continue to focus on stability as a platform, to avoid those as much as possible any issue.

What do I think about the scalability of the solution?

My team that I work with directly is probably about ten people in total. There are a couple of other teams who are working more on test automation that are kind of separate and that's probably a total of about five other people right now, and we're looking to expand to another couple of teams. That will probably be about five more people within the next year, and then my team is growing. We're looking to add a few more people next year as well.

I am the automation lead, and the users are RPA developers and business analysts.

How are customer service and technical support?

When it comes to the technical support for this solution, I feel that it may be a little bit of a weak point. When we reached out to customer support, we haven't gotten a ton of help, or it takes them quite a while to dig through the issue. It is understandable because they're going through someone else's code essentially, to try to resolve an issue. So, usually, we end up relying on internal people, more senior developers.

Sometimes it's just a matter of rerunning it or changing some input parameters and then trying it again, which is not the cleanest troubleshooting by any means. The problem is we felt like we had to, given the slow turnaround time on their support desk. We've kind of had to have the internal ability to figure things out.

Overall, I would rate their technical support a three out of five.

I know that they're a growing company and that they have a lot of new people. It seems like we've maybe had some bad luck in terms of the people that we've been in contact with when we've reached out. Perhaps they were new and maybe not fully understanding. There have been times we've reached out to support where we feel like we know the system better than they do, and that's frustrating. Again, that's why we've had to focus on internal knowledge building, which is a strength of theirs, through the training offered.

We do have a CSM assigned to us who I work with and he's somewhat spotty at times. I think he has a lot on his plate. So, at times we have questions that take a while to get answered.

Which solution did I use previously and why did I switch?

We did a proof of concept that was driven by a consulting company and it was not a success. After that, we decided to implement an in-house solution using UiPath and from there it was successful.

We began with RPA because our management was interested in the potential and in trying it out. Even though the PoC failed, I think there was a promise with the software that we were able to see, so we made the purchase and dove into it. Obviously, it has been successful.

How was the initial setup?

Installing the software itself, the Studio, most of the elements of the licensing and that sort of thing, were all very straightforward, which is great. I would say that the technical side, regarding the virtual machines, took a while in terms of setting up accounts and getting all the VM stuff figured out. All of that took a little bit longer than we expected before we had a stable platform. I think that there could've been some more resources available there, which I think they've partially fixed by now.

What was our ROI?

We were calculating our savings and our estimate is that in a little under a year, perhaps as little as six months, we probably earned back the amounts that we had paid for the platform for a year. Even into the journey, we felt like we had broken even and were making more money on top of that. ROI was very fast.

What's my experience with pricing, setup cost, and licensing?

I can estimate our licensing costs are approximately $100,000 USD per year.

Which other solutions did I evaluate?

In addition to UiPath, we evaluated Automation Anywhere and Blue Prism.

My main reason for selecting UiPath, I think, was the strategy of focusing on a very open platform and allowing anyone to try out the trial, and allowing anyone to register for the Academy. I'm really focusing on democratizing RPA and making it available to everyone. It was a big focus for me because the other two had very closed-off systems and while they were able to give us demos, we didn't really get as good of a feel for how the software works as we did with UiPath where we could just download it and try it.

Also, we just had very good experiences with the salespeople and the people who demoed the product. They were very positive and very excited about RPA, and kind of matched what we were looking for. We felt like it was a much better fit for us, focusing on easy to use automation, not as much on code security like Blue Prism, and Automation Anywhere didn't seem to have a clear strategy for what they wanted to do moving forward.

Ultimately, UiPath has been a successful choice, and I feel that they have continued to grow their lead on the competition.

What other advice do I have?

I really liked a lot of the things I see coming in terms of the future improvements for Orchestrator. I think it's going to continue to grow into a true kind of Cloud Platform for end-to-end automation, whereas right now, it's a little more focused just on building things in Studio, and then managing monitoring them in Orchestrator. So, I'm excited about some of the further integration with the dashboards and everything for managing how it works.

Upcoming is better management of projects from end to end. I've built a lot of things myself to keep up with that. But having UiPath support, a lot of that, a little bit better, it's improved. This is including the focus on the process mining and the design phase, and it's often a bottleneck of not having enough time to go through and really thoroughly map out and document the processes.

I am interested in trying the specific Studio for test automation. I think UiPath has a big advantage in that space with their RPA software. It really solves an issue that a lot of other test automation platforms have, which is not being as consistent as they could be, or being too hard or too complicated to program correctly.

From a cost perspective, we have definitely got our money's worth on the unattended bots, which is what we have been focused on. We have bought a few attended bots to try them and this next year, we will be looking for good use cases. It requires a little more integration and using the API. We're looking at leveraging more attended bots, and we may end up buying more, but we're still evaluating how to use them. Unattended bots felt like the clearest advantage for us to implement, and we were successful in starting with those.

We were an early adopter of this solution in our region, so I often speak with people who are researching this solution. I tell them that UiPath is a really great platform and it's growing. It's moving in a really great direction, and I recommend people to take it in-house. Find a small team of people who are really passionate and interested in learning it, and then start small. Start with a few small things to get your feet under you, build an operating model that will support scaling, and then slowly scale it out over time. That's what we have done, and it has been successful for us.

Overall, I am very happy with UiPath, but I do have a few small quibbles. On the whole, it's been very successful and I'm very happy.

I would rate this solution a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.