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Sean Kent
QMS Program Director at a healthcare company with 10,001+ employees
MSP
Easy to use with great training and has excellent unattended automation capabilities
Pros and Cons
  • "When COVID hit, and we needed to manage 200,000 samples a day and figure out where they were in the world. It would take humans about half a day to get an answer. Within a week, we put together automation that pulled data within 30 seconds from every single information system across our network."
  • "The pricing of particularly on the bot licenses is placed to maximize revenue forUiPath and is not in the best interests of the customer. For example, if I have 150 robots, our utilization of that is about 27% as my demands come in spikes. Most of the robots sit there doing nothing, and I paid for them."

What is our primary use case?

Our use cases are all across our enterprise, from HR to finance, to customer service, to laboratory operations, to logistics, to compliance, to medical, et cetera.

What is most valuable?

The unattended automation is the most valuable aspect of the solution. 

When COVID hit, and we needed to manage 200,000 samples a day and figure out where they were in the world. It would take humans about half a day to get an answer. Within a week, we put together automation that pulled data within 30 seconds from every single information system across our network.

Building automation using the solution is very easy. It's super, super easy. We have a citizen developer model where I've got 60 citizen developers trained. I've got people who started out answering the phone in customer service who are generating millions of dollars of value in automation.

Overall, this solution has saved costs for our organization by as much as $10 million.

While the solution is reducing human errors, I don’t have specifics on that.

The solution has freed up employee time. It’s hard to ballpark as what we're doing mostly is consolidating time and not back-filling from there. If you had the same amount of people as before, you didn’t really save, unless you were able to have more revenue with the same number of people.

It's been incredibly instrumental in a number of brand new business paradigms that popped up over COVID. For example, pre-COVID, if you had a respiratory tract infection, you would go to the hospital to get care, however, during COVID, the hospital wouldn’t even let you in the door. Our business model went completely upside down. The average general practitioner has 2000 patients. Our order entries went up by 500 fold. There was a backlog of testing. Automation helped manage that.

We use the UiPath Academy courses. They have been extremely helpful for us due to the fact that UiPath actually allowed us to host the fundamentals foundation training on our training platform. Now, I can assign it. I can track it. And I can reward it. The advanced developers class has been great. Getting users through that is very helpful. I take all my citizen developers through advanced training. No Studio X, no halfways. They have to really know how to do it.

What needs improvement?

The pricing particularly on the bot licenses is placed to maximize revenue for UiPath and is not in the best interests of the customer. For example, if I have 150 robots, our utilization of that is about 27% as my demands come in spikes. Most of the robots sit there doing nothing, and I paid for them.

I'd say I need better error handling capabilities, however, the updated 2020 is going to give me a better interface, so that's already there. 

If I were going to wave a magic wand, I would like to see tighter integration of task capture through the PDD generation. That process is not quite as smooth as I would like right now. I haven't really deployed it as widely as I would like as I don't want issues surrounding the document. I've got the template built up, however, we have had trouble deploying it the right way. If the integration were better, the process wouldn't be such a concern.

For how long have I used the solution?

I've been using this solution for three years.

What do I think about the stability of the solution?

The stability has been good so far. 

What do I think about the scalability of the solution?

The scalability is fantastic. We learned that during COVID. Suddenly, we have to set up accounts differently. We were doing 15 to 20 a day. When I said "Oh, by the way, schools are going to start doing testing, and I need to be able to set up a hundred accounts a day" we got to a hundred.

We have 75 users currently on the solution. We do plan to increase usage. 

How was the initial setup?

The initial setup was pretty straightforward. The deployment took about six weeks.

We had the infrastructure in play in December 2019 and were functional by April 2020.

We had pieces set up already, however, we had people running orchestrators on boxes hidden in closets. We decided to centralize. Now, everything is in the data center and going on the virtual machine. Everything's under that control. Therefore, in total, it took about four months to have it properly set up.

What's my experience with pricing, setup cost, and licensing?

I am extremely unhappy with the pricing model. I want a model similar to an electricity meter, whereby if I use more I am charged more. That's the ultimate model. They should also make the Studio free due to the fact that they should want developers developing. You want to maximize that capability. Why charge for that? Charge me for the Orchestrator. Charge me more for licensing if you want, however, UiPath should be maximizing my ability to create automation.

Which other solutions did I evaluate?

We had some experience with Automation Anywhere, Softomotive, and Blue Prism.  When we got serious about it, we did a runoff and selected a single vendor.

What set UiPath apart was their handling and selectors. The selector was head and shoulders above anyone else. We had a lot of experience with automation platforms that did not do well. Screen coordinates and scraping and control methods to move to a script, for example, were not reliable methodology.

What other advice do I have?

While we are currently on version 2019.10.2, we are upgrading the 2020.10.2 version this month.

We’re just starting to use the solution’s AI functionality in our automation program. It’s a bit too early to comment too much on it.

I'd advise new users to get their governance together early.

I'd rate the solution at a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Senior Vice President Operations at a retailer with 1,001-5,000 employees
Real User
Has reduced workload and made it fast and easy to build automations
Pros and Cons
  • "In terms of the ease of building automation, from what I've seen, I'm very impressed. We're using a partner. We built the COE and everything that they're developing right now. Obviously, we're just starting down this path. This means we're going to go work with a partner while we're developing our own guys. We can get to market quicker."
  • "I can’t think of any direct places where improvements need to happen. Whatever I need, it appears to be there. That said, any app could use some form of improvement."

What is our primary use case?

We are using the solution to create application reports. What we've done is take all of that information, where somebody was initially doing everything as it happened, and create templates that work in another application. Due to our business model, we have multiple applications that are similar but very different. Rather than have somebody go into this application and update it and then go to another application and put in the same information, we've developed bots. We'd go to the template, input the information one time, and let the bots go in and open up the other applications.

How has it helped my organization?

The solution has improved the organization just by freeing up the resources to do that MBA work so that the bots can actually do things for you.

What is most valuable?

We use the solution's UiPath app feature. It has helped to reduce the workload of our IT department by enabling end-users to create apps. That said, I myself am in IT and not a developer.

The UiPath’s apps feature has increased the number of automation created while reducing the time it takes to create them. We're just now starting with that. We’ve only got 10 bots in production. We've got another eight in development right now.

Likely, the automation we’ve created has saved us probably in the neighborhood of one full-time person.

The solution’s ease of use and the UI is great, specifically for the users. Not necessarily the developers. The people actually using it find it very easy to use.

In terms of the ease of building automation, from what I've seen, I'm very impressed. We're using a partner. We built the COE and everything that they're developing right now. Obviously, we're just starting down this path. This means we're going to go work with a partner while we're developing our own guys. We can get to market quicker.

We've got our own VA. The next step will be looking into building our own developers.

The solution has reduced human error. There are still errors in the templates. People still have errors with bigger things, however, we're able to catch it before it gets into any of the applications. Reading the information across the other applications, you can stop it before it gets synchronized into the applications due to the fact that it is the same source. It doesn't go into "A" if it's not going into “B”, for example.

This has had a big impact on our business. In our model, it's a little complex as our customers are our clients. For example, in the ATM business, they charge us a fee, so we partner with a large retailer like Walgreens or CVS and we share the revenue. We actually pay our customers as they use our services. With the help of UiPath, we’re able to keep everything synchronized. We’re not sending stuff to the wrong site, or to the wrong corporate headquarters.

The solution has freed up employee time due to the amount of work that it's doing. We’ve got just one bot and it can do triple the work, covering three full-time employees in a week. Likely, existing employees now can focus on higher-value work, including more customer-facing tasks. We're getting a lot of financial requests and maintenance. They require human interfacing rather than doing manual transactions.

What needs improvement?

I can’t think of any direct places where improvements need to happen. Whatever I need, it appears to be there. That said, any app could use some form of improvement.

For how long have I used the solution?

I've been using the solution for a year now.

What do I think about the stability of the solution?

The stability is very good.

What do I think about the scalability of the solution?

I don't see an issue with scalability. We are nowhere near capacity yet.

How are customer service and support?

While I have not dealt with technical support directly, I have not heard anything bad from anyone.

Which solution did I use previously and why did I switch?

We did not use a different RPA solution beforehand. About two years ago, in the second quarter, that's when we started opening our eyes to the possibility of automation.

How was the initial setup?

The initial setup was pretty straightforward. We have a partner that assisted in the implementation. 

From the time we signed up until the time of setting up the COE and then getting going, it might have been a few days to deploy the solution.

What about the implementation team?

We have a partner that has assisted us in the implementation process. 

What was our ROI?

Everything that we've done so far, due to the fact that we run everything through COE and then submit semi-annual budgets, has been good. From the perspective of everything we submitted so far, we've been pleased.

What's my experience with pricing, setup cost, and licensing?

Over and above the subscription fees, we're paying probably $51,000 a year right now.

The pricing is okay. It's not out of balance with what it offers. We are definitely getting value for it. 

Which other solutions did I evaluate?

We didn't really evaluate other options. We were new to it, and we had a partner that steered us towards UiPath.

What other advice do I have?

At this time, we do not use the solution's AI functionality in our automation program. We also have not yet used UiPath’s Academy courses. We may in the future.

I'd rate the solution at a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Learn what your peers think about UiPath. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
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Intelligent Automation and Artificial Intelligence Leader at EY at a financial services firm with 10,001+ employees
Real User
Eliminates manual errors but there should be a broader transformation initiative
Pros and Cons
  • "The most valuable feature is the fluidity of the products. When I want to use RPA, I can use RPA. When I want to do process mining, I can do process mining. Those are the two top that I typically use it for."
  • "The path forward is probably to tie this all together in a platform and look at the workflow automation"

What is our primary use case?

We are on-prem within the insurance industry. Our use cases are in auto reports and micro use cases within that.

How has it helped my organization?

The biggest benefit we see from UiPath is the overall platform. It's not only the functionalities. As we started tying that all together in the platform view, with the orchestration forms and the workflow function, it'll be key, because it's been around in the industry for 20 years, but hasn't been tied to everything. 

It saves us costs but that's only one part of it. We are looking at it in terms of employee centricity, customer centricity, reducing the risk, and improving the accuracy. There's a multitude of factors that we are looking at.

We have seen a reduction in human error using UiPath. We are an audit firm at heart. We do a lot of audit and tax work, which is all related. Within use cases in those spaces, we see a change in terms of accuracy. It eliminates manual errors. Instead of just looking at 20% or 30% of the big picture, you can look at 100 of it because it's automated. 

What is most valuable?

The most valuable feature is the fluidity of the products. When I want to use RPA, I can use RPA. When I want to do process mining, I can do process mining. Those are the two top that I typically use it for. 

Building automations is easy. It's drag and drop. If you are a developer and want the full functionality, you can actually dive into it at a little bit more of an API level.

We use the Academy. I am the training and certification lead for our UI group of 200 practitioners. It's probably the only group in your partner community that's 100% certified. We are tied in into your training and certification piece and we are using and reusing the licenses to make sure that we are pushing out the updates from the platform through the training store.

Our training and certification programs are still gaining maturity. We recently signed the USN Certification with UiPath, which gives us access to brochures and AP credits. It makes it a little bit more formal because the process was there, but it was very informal. We were exchanging emails, but now it's tied together with the workflow. It's getting there. 

The breadth of the courses is the most valuable aspect of the Academy. This is my third year doing this. There has been an increase in courses being offered. 

What needs improvement?

The path forward is probably to tie this all together in a platform and look at the workflow automation. At this point, we are doing snapshot automation, point solution, and staff automations. The term RPA itself is a misnomer, it never was a robotic process, it was robotic task automation. We are automating tasks and the way to get away from that is to look at process level automation end-to-end. That won't be done with RPA tools, it has to be with the workflow tools. How do we tie in and how do we tie into, either the orchestration function or decisioning functions? They will tie into a broader transformation initiative. It'll be dual-edged.

For how long have I used the solution?

I have been using UiPath for two years. 

What do I think about the stability of the solution?

The stability has improved in the last two years. As they push more functionality on that and go more cloud-centric, I think it will be much more stable. We just got through an issue yesterday, but it was resolved quickly. We knew what to do. We could figure out the root cause. 

What do I think about the scalability of the solution?

Scalability has come a long way. UiPath is probably the leader in this, but as we look at broader solutions and a process-centric automation suite, we also have a long way to go forward. We are at a midpoint in the journey. It's on UiPath and the department of community to try to hook that together.

UiPath is our biggest alliance in the automation side for my company and the plan is to increase the usage. There's a commitment from the very top on both sides. We have stepped away from past automation and stepped into the broader use of it and the transformation journey. There have been micro transformation journeys in all sectors, whether it's financial services or outside of that and commercial, national accounts, and the public sector. That's how we're looking to scale and become even bigger in the next few years.

Which solution did I use previously and why did I switch?

We use Automation Anywhere, Blue Prism, and Pega Robotic Process. Some of it is just down to the differences between what the tools offer. I've used all four of them.

Each solution has its pros, but in terms of speed to market, and improving the quality, the partner network, the product suite, and the product roadmap itself, UiPath is a few years ahead of the rest. That's reflected in the analyst reports.

What other advice do I have?

UiPath is something that people can dive into. My advice would be to take a few courses, everything is available online. It really comes down to people's aptitude and whether they want to get into this. I don't think it's very difficult.

I would rate it a seven out of ten. Purely because there is always room for improvement, but it's on the right track. Product roadmaps and positioning are in the right space.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Principal Solutions Consultant at Cobalt Business Solutions (Pty) Ltd
User
Top 20
Expensive, needs better integration with machine learning frameworks, and technical support is unhelpful
Pros and Cons
  • "The product as a whole is a valuable contributor to efficiency improvement."
  • "Providing a great product at the wrong price without consideration to the economic conditions of the markets within which it is being offered, creates barriers and another product is sure to fill the void."

What is our primary use case?

The solution has provided assistance with the removal of repetitive human transactional activities; document to text solutions; complex data extractions; cut and paste operations; information content management. This is either supported in promoting strategies with our business partners, or implemented at our clients, or included in products we develop for our clients. 

We use it in our own operations that have been migrated to other products or solved with coding or third-party software offering solutions to specific needs. Solutions are based on client sites and our clients pay for their own licensing.

How has it helped my organization?

The costs involved and the licensing model have forced us to recommend other solutions to our clients and to stop using UiPath internally due to constraints imposed on small businesses (specifically around the community edition). 

For our clients who can afford the licensing costs (Blue Chip Clients), the benefits have been to remove some repetitive activities from the target areas. 

In most cases, where there is a high-value resource impacted by these repetitions, there has been a cost-benefit in doing so, however, where the labor cost is below a certain threshold, the benefits are contained to error avoidance and reliability only with (additional) costs being migrated to support the technology and increasing overall IT OPS costs - particularly now with the increased fees and current licensing model.

What is most valuable?

The product as a whole is a valuable contributor to efficiency improvement. It integrates with ease (although some coding experience is required for higher/involved functions). We use it to streamline and support our customer operations primarily, but also to do internal acceleration on human-dependent (simple) tasks.

Simplification of complex task creation by introducing pre-coded objects is the single most attractive feature of the product. The choice between attended and unattended Bot applications with similar functionality is an advantage. 

What needs improvement?

Features are on track, however, service and cost models need to be reviewed to be market sensitive and related to the industry. Providing a great product at the wrong price without consideration to the economic conditions of the markets within which it is being offered, creates barriers and another product is sure to fill the void.

Closer integration with machine learning frameworks and matrix processing can be improved and will benefit low-cost/entry-level uptake and activation for some clients. Although pass-through options exist and have been activated, this is not sufficient to create encapsulated learning within the organizations and serves to improve third-party algorithms with added exposure to privacy (information systems security management) risks. 

For how long have I used the solution?

I've been involved with UiPath since the launch in South Africa with Larc Technologies as the first UiPath solutions partner and reseller for the country.

What do I think about the stability of the solution?

No robotic solution can ever be classed as stable unless there are no change dependencies. It will always require more support than any other core technology - its the nature of the beast.

What do I think about the scalability of the solution?

Running multiple robots in an environment requires orchestration, which is another expensive modality in the UiPath stable.

How are customer service and support?

Consultations outside the normal service environments are strained, authoritative, and inflexible and there is little consideration for anything outside their immediate scope of vision and there is zero hesitance to move against initial strategic positioning and commitments. 

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We have been involved with and supported UiPath from the onset. We have also delivered enterprise solutions with BluePrism and Automation Anywhere. UiPath has proven to be capable, but costly and inflexible from a pricing and support model viewpoint.

How was the initial setup?

It depends on the nature of the requirements and can be super complex or super easy. Supporting the bots are always a challenge and supervision (alerts, monitoring) is essential.

What about the implementation team?

We work with excellent vendor implementation teams and have in-house competence in design and delivery. In most customer environments, there are competent implementation and maintenance resources for bot environments. Over the past 5 years, bot development, administration, and maintenance skills have improved, however, there is still a significant gap in proper orchestration and optimization within bot frameworks - which affects the overall cost and effectiveness of automation strategies.

What was our ROI?

At present, the ROI is negative for us as a company. For our clients, it varies. When all costs are considered (TCO) over a two-year period, financial breakeven is mostly attained with some negative ratios (if it's the wrong tool for the job). 

In most cases, there are intangible benefits. In all cases, IT operations cost increased and, in worst-case scenarios, the business benefit was short-lived as the technology costs escalated and the resource reduction potential was never attained.

HA and DR planning are essential when determining actual resource reduction potential.

What's my experience with pricing, setup cost, and licensing?

UiPath is becoming expensive and will be outpricing themselves if they continue to enforce their current service configuration (model). Many clients have been impacted by the pandemic and instead of assisting to breach the gaps, there is a sense that UiPath is monetizing on the disaster.  

Which other solutions did I evaluate?

We looked at BluePrism, Automation Anywhere and we are now moving on to Open RPA - a viable option if you have the right skills to plug gaps. 

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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User at a retailer with 501-1,000 employees
Real User
Created a better atmosphere of better data quality
Pros and Cons
  • "Time-saving is the biggest area that has improved for us. We had users spending lots of time trying to get data from a system and then creating a file that was going to be used for our auditing purposes, which then gets submitted online. We definitely found some issues where an end-user was pulling data from different sources and then storing that data with lots of human touching that created issues."
  • "Since we've been with them, they've changed their licensing structure. It would be nice to have one set structure where they're not changing the structure on us because we were set with what we had, but now we are changing. I understand there's a lot of changes and reasons for it."

What is our primary use case?

Our primary use case is to scrape our database to get data out, create audit files for our tax team, and then take that data and go to websites for each state and submit our taxes online.

How has it helped my organization?

Time-saving is the biggest area that has improved for us. We had users spending lots of time trying to get data from a system and then creating a file that was going to be used for our auditing purposes, which then gets submitted online. We definitely found some issues where an end-user was pulling data from different sources and then storing that data with lots of human touching that created issues.

UiPath created a better atmosphere of better data quality. Time management was also much better, and now the user actually has a better experience doing that process because now it's a click of a button. They can spend their time doing the actual work that they want to do.

Instead of having to go back out through those websites and make corrections when they paid for the wrong taxes. In some states, it's a lot harder to make those corrections, especially if it's one where you overpaid. Now, they're accurate and they don't have to go back and make those changes to try and get that resolved.

We have seen cost savings from the time it has saved us. We save around 40 to 50 hours a month. Over the course of a year, it's quite a bit, and it adds up.

What is most valuable?

Web trading services are the most valuable features. 

It is easy to build out automations. I have an IT degree, but I was not doing the dev work within our department. I came from a data quality background and transitioned over to this because the low code has been great and all the online resources that they've provided us have been very beneficial.

Other members of my team have used the Academy. It helps to get a jump start. Now, luckily, we have a couple of us that do it. It's much easier to train and show them what we have already built and then say, "if you have questions, you look here." It's just been great.

They have the robotic enterprise framework that I wouldn't have used if it wasn't for the Academy. When I first started automating, I wasn't utilizing that process at all. That actually made a huge difference in how I programmed and how I even looked at building my automations to start with. I feel like learning that course specifically for me, was great, was like the best benefit for me.

What needs improvement?

Since we've been with them, they've changed their licensing structure. It would be nice to have one set structure where they're not changing the structure on us because we were set with what we had, but now we are changing. I understand there's a lot of changes and reasons for it.

For how long have I used the solution?

I have been using UiPath for a year and a half. 

What do I think about the stability of the solution?

I haven't had much issue with stability.

What do I think about the scalability of the solution?

It doesn't seem to have a limit. Scalability has been great. Everything that we've run into that we've needed it to do, it's been able to do.

How are customer service and support?

Even being a smaller consumer as we are, when we've submitted tickets, they've been very responsive even to the point of when we couldn't get our deployment deployed because we had an issue. They were responsive and within a couple of emails of them understanding our issue, we were on a phone call and had everything resolved over a phone call

How was the initial setup?

The initial setup was straightforward. A different part of our IT department did the setup and they seemed to do okay with it. We had some hiccups with it. When I did some upgrades with that, I had a couple of hiccups, but I was able to actually work with UiPath and they were able to help us resolve our issues.

My first deployment took a couple of weeks.

When we did our original deployment, it took a couple of weeks just to research and understand exactly what we needed to do for the on-prem plus the other daily work that we had going on. It wasn't the highest priority because at the time I was using the community addition to get started.

What was our ROI?

Our very first project was the biggest return on investment.

What's my experience with pricing, setup cost, and licensing?

For bigger businesses, pricing doesn't matter as much. It has the right packages. But for a smaller company, it's really tough. There could be better package options that suit smaller companies. 

Which other solutions did I evaluate?

A consultancy called Agility Partners came in to help us. We had the tax automation we wanted to do and they gave us some options of different things and then they pointed us in the direction of UiPath thinking it would be the best benefit for us.

What other advice do I have?

As soon as you can, do it. You're not going to believe how well the automation will save you time, your company time, and even quality issues. This has been great.

I would rate it a nine out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Tech Project Manager at a financial services firm with 1,001-5,000 employees
Real User
Frees up employee time, reduces human error, and offers UiPath Academy to help with onboarding
Pros and Cons
  • "Our stability is great. You rarely have any downtime, once you build it."
  • "While I like the Academy a lot, it could maybe go deeper into some of the topics."

What is our primary use case?

We've got mostly finance use cases including a lot of accounts receivable and stuff like that. Then, there is a lot of work where I do trading settlements, so a lot of settlements as well. The back office automation's there, too. We're still getting used to it and still getting started.

How has it helped my organization?

We've been able to expand up to citizen developers, and have been able to show them how to do various things. It's easy to pick up, so a lot of citizen developers are learning it now, and with little to no coding experience. It's been great.

What is most valuable?

The recorder has been great. Just being able to really start your automation there, and just modifying them a little bit and then getting them really in production has been helpful.

The solution has saved costs for the organization. For example, I used to do back-office stuff, and I was able to move to more of an IT role. That was definitely a savings there, and obviously, no one had to automate it after me or do it manually after me.

We have found that the solution has reduced human error as now it's a bot doing it. It's really reduced errors due to the fact that no one has to check each time to ensure the work is error-free, and, in general, there are a lot fewer errors. 

The solution has freed up employee time. For example, as I mentioned, I myself have moved off of back-office tasks and, in doing so, the company did not have to hire someone after me. We've likely saved 10,000 hours in a year. We're really happy with that result. The additional time has enabled employees to focus on higher-value work. People can now just quickly audit it and then move on to something more important.

The Academy is great to use. We've been able to learn a lot from there. That's what our citizen developers will look at as they get more familiar with the product, and as we show them how to develop items. It has positively affected the process of getting employees up to speed on the solution. A lot of them have little to no coding experience and the Academy has helped by showing them what they need to learn. The biggest value is if they have little to no coding experience, it'll really start from the basics and teach them from there. You don't have to teach them all the variables and stuff like that.

What needs improvement?

While I like the Academy a lot, it could maybe go deeper into some of the topics. The basic ones, such as Excel, which is already a decent course, could maybe go into more specifics. My issue is that, while the basics are good, getting into the weeds a little more could be very helpful. It's hard to specify exactly what is needed, however.

For how long have I used the solution?

We've used the solution for about a year now. We're still getting used to it. 

What do I think about the stability of the solution?

Our stability is great. You rarely have any downtime, once you build it. There's obviously the support, however, I'd say it's pretty minimal.

What do I think about the scalability of the solution?

We're trying to work on scalability at the moment. It's there, however, we have a lot of different departments that do a lot of different things and that's where we need to really work on scaling. It has nothing to do with UiPath. It's just about getting everybody trained up on everything on our side. That said, we can see how it is possible to scale in the future. We do plan to increase usage.

Currently, we have about ten users who are familiar with UiPath. It's not too many. They are either developers or just everyday users that support it.

How are customer service and support?

In terms of technical support, from the perspective of tickets, et cetera, I would say they are pretty good. We've only done a few upgrades so far. We've only had it for a year, and so far, in that time, support seems great. They have been helping us out on everything.

Which solution did I use previously and why did I switch?

We did not previously use a different RPA solution.

How was the initial setup?

I can't speak to the initial setup, as we had an outside party handle pretty much everything. I actually joined after they onboarded us and everything, and therefore wasn't a part of the process at all.

We have two to three people that handle maintenance tasks, on top of the AI.

What about the implementation team?

We had an outside party do the deployment. It was a consultant. They did it for us.

What's my experience with pricing, setup cost, and licensing?

I don't have any insights into the licensing process. 

Which other solutions did I evaluate?

While I joined after UiPath was implemented, my understanding is the company did look into a couple of other options, just to see their capabilities.

What other advice do I have?

I would advise potential new users to go for it. The Academy offers a great starting point. It's a great tool. I would recommend UiPath.

I'd rate the solution at a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Alex Birsan
Partner at Filip & Company
Real User
Top 20
Their robots save time and improve accuracy
Pros and Cons
  • "UiPath's ease of use for automating our company's processes is a five out of five. We have found it very easy to talk to them, identifying what can be done along with the potential use cases. They have been very good at guiding us through what is realistic at this point, how their robots could help us save time and improve accuracy, and how our users can engage with their robots, e.g., ensuring that users engage with the robots and use their product."
  • "What we have in mind in terms of what the robots could do for us is significantly more than what UiPath does now, but it takes more work. From my perspective, there is just a wide scope of implementation that goes beyond what we're starting right now. That is essentially the improvement."

What is our primary use case?

We are a UiPath customer, working with them to develop some products. It is a bit of a mixed thing where we are developing some products with them from scratch, but they are acting as the provider. We develop things, and if they're useful for others, then others can use them.

We are doing some pretty bespoke things to help us develop some solutions, but also help them develop their UI solutions in the legal area. We are working on a few things with UiPath to develop some search robots, some solutions to automatize subcontracts, and some timekeeping entries. These are several things that we are doing right now.

We are doing three things with them:

  1. A robot to help us with software for time management, automating time entries. 
  2. A robot to help us with filling in our engagement letters (contracts). 
  3. A robot to help us with various public searches, i.e., the automation of searches of the public record.

We are adjusting robots from similar things that they do. The robots are not yet in production. 

What is most valuable?

The most valuable feature is its ability to save time with a task. In general, it improves accuracy as well.

UiPath's ease of use for automating our company's processes is a five out of five. We have found it very easy to talk to them, identifying what can be done along with the potential use cases. They have been very good at guiding us through what is realistic at this point, how their robots could help us save time and improve accuracy, and how our users can engage with their robots, e.g., ensuring that users engage with the robots and use their product. 

When we started to talk about practical implementation, their team was extremely switched onto identifying and fitting their product to our needs. They explained to us how we can use their products, what can be done to adapt their product, and what may happen sometime in the future, not necessarily now. I found this very helpful and straightforward.

What needs improvement?

What we have in mind in terms of what the robots could do for us is significantly more than what UiPath does now, but it takes more work. From my perspective, there is just a wide scope of implementation that goes beyond what we're starting right now. That is essentially the improvement. While I have nothing negative to say about our experience with them so far, I think we can work to develop more complex products with them. They are already working to develop something for our use cases, but what I would like is if we could develop more things for more complex needs, e.g., where we start with simpler stuff, then we can add things to what we're doing now.

For how long have I used the solution?

We are in the development phase.

What do I think about the stability of the solution?

It is too early. We are still in development.

What do I think about the scalability of the solution?

During the development phase, there are five people involved in the development phase. The users will be about 100.

How are customer service and technical support?

We have not used their support.

Which solution did I use previously and why did I switch?

We were not previously using something in this area. 

We have been thinking about ways to streamline our activities using technology. It happens that we knew UiPath, so we started to engage with them about what they could do for us. We had something like 20 ideas that we could implement, then we just started the easier ones which were closer to the products that they have. As things go, we will see whether we expand to other things.

We have known UiPath quite well and for a long time. They are also the leaders in the field, so it was a very easy choice.

How was the initial setup?

The initial setup was quite straightforward. We started to discuss potential solutions, then we met with parts of their team, developing that business area. After that, we met with the technical people designing the product. We had a couple of initial conversations and did some testing. It has been extremely simple and straightforward.

We are supposed to review some of their proposals and provide feedback. We are probably a week or two away from production.

UiPath could have probably implemented the solution in a couple of weeks. We had some delays on our side.

What about the implementation team?

We did the initial setup ourselves.

What was our ROI?

It is important for whatever we implement that it's cost effective in a sense that the robots will replace some human time. If human time costs less than the robot, then that's not a good deal. Normally, human time will cost more than a robot, and that's what we're trying to displace: the human time. We want to replace it with a cheaper robot. 

Which other solutions did I evaluate?

We only looked at UiPath, because we know them quite well.

What other advice do I have?

So far, the experience has been excellent. I would rate the solution 10 out of 10, but we haven't finished the implementation.

Look internally what your needs are. Try to identify what you could improve with software robots, ensuring these needs are clearly identified and the product is fit for purpose. Also, you should make sure there will be buy-in in the organization, so people will actually use the product.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
CEO at a logistics company with 10,001+ employees
Real User
Saves company costs, frees up employee time, and reduces human error
Pros and Cons
  • "UiPath has saved the company costs."
  • "The speed could be improved."

What is our primary use case?

We're the shared services divisions to contact centers and handle back-office work. Most of our use cases with UiPath so far have been automating back-office work, taking information from Excel files, and putting them into legacy systems or some mainframe integrations. All of our robots, as of right now, are unattended automation. We haven't really used the attended robots just yet.

How has it helped my organization?

The primary benefit so far has been bringing up and updating other processes so that I can move on to other more valuable processes. I no longer need to copy here and paste there. It's taken the robot part of the job out of my hands. 

What is most valuable?

I have not actually developed anything with it directly. I manage the people who do. The little bit of training that I did, was pretty straightforward. I was using the rapid development tools. If you truly want to build something that's stable and fast, you really have to get in there and at a much deeper level than I got. That said, from what I did, it looked easy.

UiPath has saved the company costs. With the automation we've had so far, we're probably in the 20 to 30 FTE savings range so far.

The solution has reduced human error. It helps in the sense that, if you take a process of humans doing it and give it to a robot that's always following a set of rules when it encounters a certain value, it's always going to handle it a certain way. It's the consistency that the automation provides that has been great.

I’m not sure if the solution has freed up employee time. That's tough to evaluate due to the fact that the FTE that would have been doing this manual process would just mostly get moved to perform more valuable work. It has freed up time by allowing us to allocate those resources to higher-value tasks.

We have used the UiPath Academy courses. They are all good. We've had developers go through the UiPath training. In fact, that's a requirement when developing. They have to at least complete the training. We have at least one developer that's gone through it completely. It's a fundamental starting point to training people on UiPath. We've taken internal people and they train them ourselves.

We also appreciate the fact that the Academy is free to use. Right off the bat, due to the fact the Academy was free, we were able to say, okay, complete the training. You have to complete the training in order to be able to develop. Right away, it became part of our standard. We see the value in it.

What needs improvement?

The speed could be improved. In some cases, when I have to ask analysts to estimate how much licensing we need, we have to figure out how long it's going to run, and right now we go with the worst-case scenario, that the robots are going to run no faster than the human. That's been our stereotype. We've used other platforms in the past, where I could perform a transaction to some websites in three seconds, however, for UiPath it was 10 seconds. That was even after we did some enhancements to make UiPath as fast as we could. I know it's the internals with the way that the platforms work, however, from our robot's perspective, speed seems to be a barrier.

For how long have I used the solution?

We started using the solution in late 2019.

What do I think about the stability of the solution?

The solution is stable. 

How are customer service and support?

I have not had any direct relationship with the support from UiPath. When I do have a technical issue, I'm to engage with an internal team and they are the ones that have the relationship with UiPath support.

Which solution did I use previously and why did I switch?

We did use a cloud solution previously. We switched to UiPath on-premises as UiPath's on-prem deployment was more aligned with our security constraints. 

How was the initial setup?

We've had multiple projects. Some have been very complex and others have been perfect. It's dependent on the projects that we're using it for. Some were a little bit more complex.

Which other solutions did I evaluate?

It's my understanding that, while the company likely did look at other options, I was not engaged in those meetings. While I recall some high-level conversations, they didn't say which ones we were actively evaluating.

What other advice do I have?

I'm not sure which version of the solution we're using. 

I have not used the AI functionality in my automation program yet.

In terms of functionality, UiPath does quite well. The fact that it's not net-based gives it a lot of flexibility to use it in a non-standard way. For example, we were building a robot interface with an Oracle database, and we could either build a robot to open up an access database with blank tables and pull it down. Or we, due to the fact that it did not have access to the net, could grab an in-memory data set and cycle through that. I liked that flexibility and the fact that we had options.

I'd rate the solution at a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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