UiPath Process Mining pros and cons

With UiPath in place, we are moving away from training people on the core applications, which are pretty complex. We've built a headless frontend, so it's really easy for anybody to join our company and be productive.

For us, the most important feature of UiPath Process Mining is something called Document Understanding. We have found it to be extremely valuable, given that the current situation we have right now is that it's not just pure automation of manual and repetitive tasks. What we're doing is more along the lines of what you could call "intelligent" automation. Document Understanding plays a great role in this type of process automation because it helps us in automating the reading of documents better and, therefore, helps to automate intelligence for our customers.

One of the reasons we have gone with UiPath is because it was a business decision and because our company subscribes to the UiPath automation suite, which includes RPA, etc. We thought it would be efficient to keep everything on the same platform.

The Orchestrator module is very effective because it allows me to schedule the jobs in a particular manner without interrupting any processes so that it can automatically handle it.

The best feature of UiPath Process Mining, compared to a process discovery tool or mining tool I forgot the name of, is that UiPath Process Mining supplies more details about your current workflow and how it influences the business, including what's the delay or roadblock. The other tool doesn't give you detailed information, so UiPath Process Mining has a significant advantage.

Technical support is quite helpful and responsive.

The features of UiPath that I find most valuable was working with Abbyy scanning.

We find the solution to be really easy not just for development purposes, but also for its use and ability to be understood.

Their support is really good, and it is a stable product.

So far, we are just testing it and seeking out use cases, however, so far, it's been an interesting solution to work with.

Process mining is something that we are doing, but I think it needs to be more mature. UiPath is still new to process mining. They are decent in SAP ERP when it comes to process mining. But compared to Oracle's E-Business Suite and all, they are still pretty new.

Document Understanding can read up to a certain amount of accuracy. While I understand that they have already started working to improve that accuracy right now, I think the accuracy is still only around 85-90%. I would call that our main problem with UiPath currently.

We faced issues with the data sharding process. UiPath has its own limitations in terms of the number of rules of data it can actually handle at a given point of time.

If UiPath can identify where it has gone wrong and try to identify the bottleneck value, which are more machine learning in AI, it would be great.

What needs improvement in UiPath Process Mining is manual delay support. For example, I have a pending workflow, and I've not taken action in the last five or ten days, and because of this, the whole process gets delayed, but UiPath Process Mining doesn't provide any manual delay insights. It gives about seventy to seventy-five percent detail on end-to-end process delays, the scope of automation, or the gap, but not about the manual delay, so what would make the solution better is if it communicates manual delay information. Every business process relies on human activity, with either approval or review, so UiPath Process Mining should capture that area and provide a workflow or diagram that shows more details, such as the impact of the delay, the workflow time without the human delay, etc. That could be too difficult, but it's what I'm expecting as a customer. More automation in UiPath Process Mining would be great.

The training materials sometimes don't keep up with the system changes.

UiPath could improve on how it works with the project management process and flow.

The remote desktop we utilize suffers from inconsistent performance, sometimes functioning well and other times not.

It should be more intuitive and easy to work with. There should be more ways of creating filters, and it should be easy to make our own customized dashboards. Currently, if I want to create a dashboard similar to the one we have in AppOne but with different attributes, it is very difficult. There are activities, but I don't want activities. I want other attributes. Its user interface is not very intuitive. You need to play around with it. I have been playing around with the UiPath Process Mining tool for almost two years, and now I feel confident in handling it. It is a difficult tool.

We may need additional features for processing data.