Tufin is used for the design proposals process.
The most valuable feature of Tufin is security auditing. We are able to check the rules and compliance of the company, for example, what is allowed or not. We are able to check the rules over different gateways and set over firewalls.
The reporting function could improve in Tufin. For our clients with companies that have strong compliance, reporting privacy data is mostly a problem. In the IT department, private data needs a function that one person can analyze it. It requires multiple people to analyze the data.
Tufin currently supports various firewall gateways, such as Checkpoint, Palo Alto, Fortinet, and Cisco. However, it would be beneficial if they expanded their support to include other security providers. For example, in Germany, government agencies often use specialized firewalling components from companies, such as Genua and Rohde & Schwarz. It would be a valuable addition for Tufin to include support for these solutions to better serve the German market.
I have been using Tufin for approximately five years.
I rate the stability of Tufin an eight out of ten.
Tufin is more suitable for enterprise companies. The benefits of the solution come when you have 10 to 50 gateways, and you have to control all the rule sets and do a revision over this installation. This is when you see the benefit of a central auditing tool, such as Tufin.
I rate the scalability of Tufin a seven out of ten.
Tufin's support is helpful. However, it can take some time to get a resolution to a problem. My colleagues have had some success with Tufin's support, but they often have to start at the first level of support and work their way up to the second or third level before they reach someone with a deeper knowledge of the issue. It would be more efficient if there was a way to reach higher-level support directly, as it can take a lot of time to get to the experts. The first two levels of support are not very helpful, as they often just ask a lot of questions without providing solutions.
I have previously used AlgoSec. However, Tufin suits my customer's use case better.
The initial setup of Tufin is simple. I receive feedback from my customers that they don't need much time to be familiar with the software.
The implementation typically can be done in one day. However, it depends on the number of gateways in the management system.
My team gives our customers an introduction to Tufin, helps with the initial configuration, and then the handover. If it is a large implementation we will use three people to assist.
Tuffin is expensive, and we have to explain to our customers the benefit for them to purchase. If we explain the benefits in the correct way they do not mind the price. We typically do costing for the customer for three to five years. We make the general total cost of ownership at the beginning of a project for our customers.
Tufin is the most useful when working with multiple gateways and different administrators who manage firewall rules. It can also be beneficial for security operations centers that are responsible for monitoring and maintaining the rule sets. This is the message we convey to our customers when recommending Tufin.
I rate Tufin an eight out of ten.